Best Repairs And Installations in Greensboro NC

Drew bowman is the best I've ever had. Professional and well versed in plumbing good guy good job. Thank you

Tune up on HVAC units. Very personable and knowledgeable. Fair pricing on services. Finally sign up as a member. It’s a good value.

The secretary that answers the phone is very rude. I discovered that the central office does not cooperate very well with other firms. Avoid being referred this company if you have a choice in who to do business with.

We have only been using Sutton Brothers since April of this year (2023), but they have been very professional and kind. Our A/C unit broke in July and the company sent a technician, Daniel, out on a Saturday. He was amazing and came 3x that day, even though it was his birthday. He ended up coming back a couple of days later; he worked tirelessly and with a great attitude. In the end, we needed a new A/C unit and Ian was very helpful in finding one for a good price and with a tax rebate. The company provided us with a mini window unit to help us keep cool until our new unit was installed. And they were able to allow us to pay for our new unit over 25 months, interest-free. Lisa and Maura (in the office) were so sweet and helpful over the phone. I would definitely recommend this company.

We hired Custom to replace an existing ceiling fan. The tech got pretty far along in the process before realizing that the new fan required three wires and the ceiling had only two. He told us he couldn't install the fan and repackaged it. Custom still charged us the full cost of install which was $267. When I asked if they have something like a service fee that they charge in lieu of the full price of a job when that job's not completed like other electricians and plumbers I've worked with, they said no.

Marvin and Dan were both friendly and great to work with. When my water heater failed and I needed some plumbing rerouted and the new one to be installed, they came out the next day to assess the project, then fixed it in a few hours the next day (a Saturday!) Their work looked very tidy, they were fast, and everything is working perfectly. I couldn't be more happy with my experience and would recommend them!

Jimmy's Plumbing called me the day before their scheduled visit and said they could work us in immediately. I was thrilled! Jesse and Brad showed up about 15 minutes later and fixed our problem within the hour. They were professional and courteous and we will definitely call them for any future plumbing needs .

He showed up. Was not friendly.. Told me what the problem was. Said he would call me back. Never heard a word from him p

Our Hot Water Heater was leaking badly. We called a couple places for quotes. They were well over $3500 and couldn’t install it until next week. We called Edward & Mills (bc we use them for our church plumbing needs) and they came the next day! Phil was able to give me a good estimate over the phone after we sent a picture. We were happy to send a pic bc it meant they could come immediately with the correct parts. Jim and Dusty replaced our Water Heater, cleaned up the area (which they didn’t have to do). They also repaired a spigot and cleaned our dryer vent. Super nice guys. Explained what they were doing and why. Installed top of the line American Made equipment. AND they were well over $1500 less than the other quotes we received.

TL:DR strung along for 24 hours before canceling with them in an emergent situation.

I had an emergent situation and was told at 12pm that someone would be out at 7pm, then 7-9pm, then someone would call me back but didn't, then they couldn't come out at all that night but first thing in the morning, then finally later afternoon. I canceled the appointment and found someone else to do the work. They knew all along that it was an emergent situation. I would be fine with it if they had just been honest instead of stringing me along. Later I find out that they likely were overselling what they could do to test air quality anyway. Capitalism at it's finest.