Precision Plumbing

The project in High Point, NC started off very well meeting my expectations but due to health problems of the lead plumber, the work remains incomplete to date leaving an obstruction from the plumber’s auger in the house drain line for nearly 8 months. On the morning of April 7, 2022, I contacted Precision Plumbing for service to unclog my plumbing drain lines in my home, Marvin Bingham, owner dispatched a crew who arrived within 1½ hours. Dan Felder began to unclog the drain lines thru the vents as requested. The motorized drain cable with auger head likely became stuck in a 45 degree bend in the drain line below the kitchen floor. Dan attempted to remove the cable line from the vent and the cable line broke leaving a portion of the line and the auger head in the kitchen drain line. Dan and the assistant plumber viewed conditions to determine how to find the clog and remove it. The assistant plumber departed after a few hours. Dan continued to review interior line locations and how to access the clog utilizing professional means to correct the problem. After several hours of work and no resolve, Dan departed for the day. Dan returned late the next day and found the interior cleanout to remove the clog. Dan was in much pain from a previous arm injury occurring sometime in the past, I assisted him as much as possible. Within 2 hours Dan had the lines flowing very well. He provided an invoice for services rendered including the removal of the broken cable line with the auger head which was not yet done due to his painful condition. It was agreed that $300 would be withheld until he returns in the near future after his arm heals. As a result, I paid the invoice less $300 in good faith to have the work completed as promised.
On April 20, 2022 Dan contacts me indicating that the problem with his arm has worsened due and is waiting for the okay from his doctor to come back to work.
On May 27, 2022 Dan indicated that he has been in the hospital since Saturday May 21, 2022 and hopes to be discharged today. Dan indicated he would let us know when he can return to work.
After numerous calls and texts to Dan Felder thru mid-September 2022 with no responses, I contacted Marvin Bingham, owner of Precision Plumbing on September 21, 2022. Marvin indicated that Dan, a no longer works for Precision Plumbing due to health issues. Marvin said that he would call me Thursday (9/22/22) mid-morning to discuss scheduling someone to come out to do the remaining work.
October 10, 2022 – I called Marvin Bingham to check on when the work would be scheduled to be completed.
At this point, Marvin had a crew scheduled to complete the job on October 24, 2022, October 31, 2022 & November 1, 2022. Each of these dates were canceled due to various staffing and health issues per messages from Marvin Bingham.
November 2, 2022 – December 1, 2022 – During this period, I contacted Marvin via phone (5) five times and via text messaging (4) four times but received no responses for rescheduling of work as of the date of this posting.
I remain hopeful that Marvin will schedule a crew to resolve the problem and I will provide updated review comments accordingly.
December 6, 2022 @ 5:00PM – I called Marvin and he indicated that he is now disabled and can no longer work and no longer has a crew to do any work for him. He recommended that I contact somebody else to complete the work.

Marvin and Dan were both friendly and great to work with. When my water heater failed and I needed some plumbing rerouted and the new one to be installed, they came out the next day to assess the project, then fixed it in a few hours the next day (a Saturday!) Their work looked very tidy, they were fast, and everything is working perfectly. I couldn't be more happy with my experience and would recommend them!

Dan came within 90 minutes of our plumbing emergency call. He explained our options and completed his quality work in less time than he'd originally estimated. Couldn't be happier and we have a new plumber!