Best Businesses in California

Paco came and fixed an overflowing sink in my apartment.

He had amazing customer service and really helped us out when my husband and I were stressed about the water everywhere.

He was quick, communicative, and very, very kind. !!Give this man a raise!!

Super honest, easy to work with. Would call and use again

I had a tankless water heater installed by OC tankless, and I was impressed how knowledgeable they are compared to the other plumbers I talked to. They were very professional, I recommend OC tankless to all my family and friends.

We have used kcb plumbing contractors for many of our residential properties and they are great people to work with! Kcb Plumbing Contractors are promptly responsive, honest and trustworthy and they do good quality work at competitive pricing. I would highly recommend them!

Chris has been our plumber for several years now. We live in a historic home, and he tells it to me straight and doesn’t upsell me at any
time. His services are value for money and my home is in better condition since we found him.

These guys were great, super responsive on time and competitive prices. I had another plumber out prior for days, not able to get done what needed to be done and they got it done on the first day within minutes…. We’re honest about everything. I would definitely use them again! Highly recommend.

Honest and reliable. Justin was great and I’ll be using him again in the future!

Their service is awesome! were quick and very honest people Their services professional, and super helpful.

If I could leave less than 1 star i would. These are the biggest scam artists ever. They charged me 700 and my plumbing was backed up with 12 hours again. I had to call a different plumber with CGS they had it fixed in 20 mins for a 3rd of the cost and it has never given me a problem again. I asked Roto Rooter for a refund or partial refund being I am a single mom and they said we don't feel like we should refund anything.

First of all, I'd like to say I absolutely dread having to deal with this company! I have to endure their HORRIBLE SERVICE each and every time because our landlords contract with them. I'm so over this plumbing company. They are pushy, sloppy, inconsiderate, sneaky and liars. DONT USE THEM! I think I've been pretty lenient with them and fair. I'm just not use to such poor customer service and blatant disrespect I'm constantly receiving from these people. They are supposed to make things easier not always add another problem. First two times they came out, besides ruining the landscape, they begged me to run their extension cords from my apartment to be able to work. So I'd have to have my side door propped open all day or pop my screen open so they could work for the day. During this one of the employees was letting himself in through my front door while I was trying to get changed. I had to throw something over before the door opened and he was like sorry I didnt realize anyone was home. Um you could knock or ring the bell... I'm the same apartment your using for the electricity (which I never charged them for). Then they come out again to replace a leaking water heater and were leaving the discusting molding base. Had management talk to them about it and all they did was a quick wipe and continued to work. Then during this visit the employee went and used my bathroom without asking; I was a bit uncomfortable because I had my delicates out but he seemed quick about it and then left. I went in there later after he'd gone and noticed he peed all over the place: seat, top of the tank, on my baby wipes bag, and the wall... I was so disgusted. I called the property manager and asked her to have them call me to apologize because this was outrageous! So the supervisor/manager called me and asked me 21 questions if there were other men in the house or boys and saying it couldn't be true because they make their employees pee in a bucket in their truck! Gross! I was uncomfortable telling him my living situation and assured him it was no one else. After his very inappropriate investigation he apologized. Again they had to come out because the sewer line was clogging up and I hoped it was an easy fix and then they could go. My husband happened to be home to deal with them. They told him that it was a simple task of cleaning sewage line and done. In the middle of their simple task the plumber came up to my husband and said his tool broke; he said he would have to come back next week ( Monday Dec.16th) that he would provide a rubber stopper in the meantime. The plumber's manager/supervisor comes in to check out the problem and has him finish the job. He lied about his broken tool because he seemed to be able to continue working... what happened? He broke our tub drain switch. They took out the drain switch and replaced it with a regular overflow cover and gave us a dirty USED rubber stopper! They left without a word. We weren't even told what happened so we assumed all was fine until we checked out the tub. I called them and asked them what was going on and when we would get our switch drain replaced. Manager/supervisor said it was already broken, that the bolt broke off (which is a lie, because we recently used it without an issue). He said he would talk to our property manager to see if they wanted to replace it because its expensive. So the property manager wont pay for it since its the company's fault and the company wont pay. I have pictures of the mess they leave of every time they come to work. Please, please take my word for it. From someone who has nothing to gain since I'm forced to deal with them regardless of what I say. They dont seem to care for their customers so I just want to save someone from the hell we have had to deal with. The funniest thing is their website says we can count on their plumbing professional experts. Ha! Where? Thank you for taking the time to read about the disaster that is Orange Plumbing and Rooters!

I don't know about the actual plumbing service. I didn't get that far, but the female representative who answered my call was very rude, impatient and unprofessional.
My deaf boyfriend called with a video relay service and was told they didn't provide services in Santa Ana even though they're located there and then abruptly hung up on him. I then called and she in fact said they did service Santa Ana. I've never called a plumbing service and she seemed like I was wasting her time simply by asking questions and clarification. When she asked if I was owner or tenant, I eventually explained that my brother and I were part owners (so that makes me an owner) but she said I need the owner, and rudely hung up. This lady needs lessons in customer service!

Difficult experience, estimate did not include everything so additional costs were added later on. Finish work was not completed correctly, still dealing with the work that was done, placed handles in the wrong place, would not make it right, tub still not glued in to place, left drain pipe at an angle, would charge again to complete work that was in the contract. Guy is intimidating, has no concern about how or if the work is done. Bath tub leaks when draining the water, toilet did not flush properly, need to get into the crawl space to see if the what else might be leaking.

I Called DanRu after receiving a flyer in the mail for a $66 drain cleaning special with free camera inspection. According to the mail out is says Honest and reliable at affordable rates. I had two different addresses with drainage issues so I had them evaluate both. On the first property the initial employee came out and stated you probably have a broken pipe since this is the lowest point of the house.(ESP?) After that he started the snaking process. Shortly after the second man came through with the camera to inspect. (The Salesman) He ran the scope down the pipe and said the pipes were deteriorating and cracked shutting off flow and would need a total repiping job of 45 to 50 feet costing $13,475 to replace. On the second property the first technician started the snaking process. I was talking to the salesman and he said to his counterpart hey I didn’t want you to go that far. Question? Why was he scared maybe he might actually go in far enough to actually clear the clog? I was told the wallboard under the sink would have to be cut out to get to the bathtub piping to repair and would need a hydro jet to clear. When I originally called in for the appointment I asked have you been in business long she responded yes for a very long time. I went to better business Website and it shows about one year. I obviously thought I needed further input and evaluation from other knowledgeable sources. Especially when every cover cap they looked at was not put back on and dirty gloves at every site left behind and dirty filthy hand marks on by walls where they held on to them when getting up that I had to clean leaving me a mess everywhere and splatters from the machine. Nothing was resecured that they touched including leaving the backyard gate wide open as they left. It turned out by hiring someone else was the smart move. I hope Yelp lets me attach pictures showing the drastic roots that were removed. According to DanRu pipe was broken and couldn’t do anything but replace. If that is the case how come I could draw roots and now everything drains like a tornado ? All I can say is before you get that $10,000 to $20,000 estimate you need to keep an open mind to other possibilities. I really hate to write this as both employees are so personable but on the other hand I don’t want someone to have to pay amounts like quoted if there are other options!