Description
Plumbing & A/C Medic provides residential and commercial plumbing and HVAC services, valley-wide. We offer a complete range of general plumbing services including, drain cleaning, hot water heater repairs, rooter service, main line service, water softeners, and general repair services throughout Gilbert, Chandler, and beyond. We also offer installation, maintenance, & repair services for the following HVAC systems: air conditioners, heat pumps, electric heat strips, gas & electric furnaces, and packaged HVAC units. Plumbing & A/C Medic was founded in 2006, and is a locally owned and operated business. Our number one priority is to provide excellent service to the valley of the sun.
SERVICES
A/C filter replacement, A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat repair, air conditioner replacement, air conditioning maintenance, air conditioning repair, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, A/C Repair, AC Installation, AC Repair, Ac Repairs, Ac Tune Up, Air Conditioner, Air Purification, Air Purification Systems, All Home Service, Background Checked & Drug Tested, Bathroom Cleaning, Clogged Drain, Comprehensive Services, Drain Cleaning & Rooter Service, Drain Installation & Replacement, Drain Repair, Electronic Leak Detection, Emergency Repairs, Fixture Repair & Installation, Heaters Air Conditioning, Heating & Air Conditioning Services, Heating And Cooling, Heating Installation, Heating Repair, Heating Tune Up, Home Maintenance, Home Services, Hvac Services, Hydro Jetting, Leak Detection, Main Drain Line, Piping & Repiping, Plumbing Emergencies, Plumbing Emergency Repairs, Plumbing Issue, Plumbing Issues, Plumbing Repair, Plumbing Services, Purification Systems, Repiping Drain, Reverse Osmosis, Rooter Service, Routine Inspections, Routine Maintenance, Search Plumbing, Sewer Drain Cleaning, Slab Leak Repair, Slow Draining, Small Repairs, Tankless Hot Water Heaters, Tankless Water Heater Installation, Traditional Water Heaters, Water Damage, Water Filtration And Conditioning, Water Heater Repair, Water Heater Tankless Water Heater, Water Heaters, Water Purification, Water Purification & Treatment, Water Softeners,
Reviews
Patricia Schoen
2 years ago
Tim and Jonathan were good at explaining and showing me the problem. Then my daughter oversaw everything and asked many questions. My brother in law called and asked even more. Each time, each answer was given politely, and respect and word illustration each time. They said it would be a 2 1/2 day job . I was happy to see the workers were diligent and got done earlier. The price was fair the work was done well. The workers were great and kept my daughter updated all the way till end. Kudos to them too. Thanks to all of them.
Doc was a really great Plumber and very Respectful. Another wonderful job done right. Really like this company they give you up front price so you know what you are getting and for what price. highly Recommend this company for your plumbing needs.
Helen Marquez
2 years ago
Jose install a water heater . He did an awesome job. We give him 5 stars. Thanks to him and you’re company. We have use you 2 times this year. Will let people know about you’re company.
Jesse Pregler
4 months ago
Driving down the highway and get cut off by truck number 230 as I pass him he gives me dirty looks and keeps throwing his hands up and trying to point me over to the side of the road to fight. Driver follows me for 2-3 miles with his window down taunting me trying to get me to pull over. I would not use this company, very unprofessional!
There is an excessive heat watch in the valley and Joe, with his big smile in long sleeve white shirt is right on scheduled time for my emergency blocked up sink. He doesn’t even look at my piled up dirty dishes and pans and analyses the problem. He even cleaned up any traces of his work both inside and outside the house. His recommendations to avoid future problems were great. and Joe didn’t even mind my big dogs. Great work. Prompt courteous service.
These guys are awesome. Alex and Hector did an amazing and quick job and after finishing made sure that there would not be any problems. With that, they were also extremely respectful of my home laying down mats and putting nets on their shoes to not track in mud or debris.Would 100% recommend.
Our technician was kind, professional and resolved our issue quickly. The office staff and dispatch team were also fantastic. Services were rendered as described, at the cost discussed, and so quickly it seemed as if they arrived almost as soon as I placed my service call. I would HIGHLY recommend this company!!
Everybody was polite and nice ,did exactly what was said. left message called me 30 minutes before he showed up . the tech did a great job in and out ..I taught him 1 old school trick, everybody was polite and professional the tec did an excellent job .super clean.and polite. I will definitely recommend you guys to my clients cuz I do plumbing I just don't carry a machine with me. thanks guys enjoy your day
Shayla Simpson
5 years ago
Saw this business advertised on the side of their van while it was parked at another business. I took a picture of the van with the name and phone number of the business, thinking I wouldn't need it. But, alas, a few weeks later I had a shower drain problem. The van advertised $64 to open a drain, and sure enough that was exactly the cost. Very reasonable.I called and was able to get an appointment for the next day. Mr. Jose Aguilar was sent out to resolve my problem. He was very professional and personable. Knew exactly what the problem was and was able to solve my problem quickly, explaining the what and why of what he recommended--and did not recommend unneeded plumbing procedures. The price was very reasonable. I'm happy. Impressed! Would definitely hire him again should I have any other problems.
They unclogged our kitchen sink drain. Employee Miguel was very professional and did an excellent job. I was impressed how they placed protective rug on the floor, and then cleaned up the work area when the job was completed. This is the extra touch you don't often see from repair and service companies today! I will be contacting this company for any future services needed.
Derek Pendleton came to clean my tankless water heater. There was a problem with the temperature remote not working. He searched out a new remote and came back the next day to fix and clean the water heater. He was very professional!
JeffandLisa Royce
2 years ago
March 2021- I appreciate the professionalism and quality of work! Thank you!———————I have found my plumber!!!!! I called in an emergency on Monday morning and they were out just a few hours later! Colin is the BEST!!!!
We had a stopped up sink. This is not the first time, although this is the first time we used Plumbing & A/C Medic. At last we have found a reputable company, that comes quickly, performs the job well, and doesn't overcharge. Great service. Efficient. Quick. Good people, both on the phone and in the home.
I happened to be out of town on a business trip only to return to a clogged toilet from my house sitter. I looked online, filled out the form and immediately had a phone from the company and 15 minutes had an appointment starting sometime would show up within 45 minutes. Luis is PHENOMENAL! He was on time, professional, gave me a quote up front, explained in detail his next steps and within 40 minutes the problem wascorrected along with leaving the area within which he worked completely clean. Luis went above and being explaining maintenance that I can do to my home and was super sweet and kind to my 160 lb puppy! I will definitely use and recommend Luis and his company again!!!!
Today is one of many times I have used Plumbing Medic; consistent excellent, fast service at a reasonable price keeps me coming back. Today Kevin M. reworked and simplified a leaking line leading to our irrigation system. A very clean, very professional job with no clean up required by me. Before starting the job, Kevin offered several different avenues and costs to do the job; I picked the one the matched our warranty and price needs.Darrell T. has also done quite a bit of work for us, with the same precision result accompanied by a friendly face.Highly recommended.
All 4 Paws Training LLC
a year ago
This company and Jonathan, who came out, were wonderful. We had a difficult time getting someone to come out when we needed them and this company bent over backwards to accommodate us. They were professional, yet very personable and they diagnosed our problem quickly. They stayed in touch with us and their prices were really reasonable. We plan to use them whenever we have plumbing issues and heartily recommend them to anyone in need of plumbing diagnoses and/or repair.
Rick “Just Rick” Lack
a year ago
Miguel was a very nice personable and knowledgeable young man and he did a good job at getting our backed up kitchen drain flowing again. We would use this company again.
Had a great experience dealing with Plumbing Medics - friendly people, honest advice based on expertise and fast service. Would definitely recommend and use again.Special shout out to Will who was a pleasure to deal with and who seemingly did his best to come up with the best solution to our problem. Very helpful!
james horrell
2 years ago
The service was great. The plumber was very easy to talk to. Only negative was the cost. As with everything today, the amount we pay for services is so much inflated as compared to our fix incomes.
I never expected this experience to go so smoothly and be this easy. Trevor was fantastic from the moment I met him. He was always available when I had a question and is very knowledgeable in his craft. Trevor + the awesome work his team did, are the reason I am so happy and the reason I’d recommend him and this company to anyone and everyone. 10/10, 5 stars, 100% on Rotten Tomatoes.
DCarter Catbitats
5 years ago
I would like to thank Joel for his dedication and professionalism, during a very difficult plumbing problem in our home (last month).What we thought was a simple clogged sink, turned into a week-long ordeal; ending in a high-pressure treatment to solve the problem. Through it all, Joel and his associates (Alex and Kerry) worked diligently to unclog our kitchen sink. Joel explained what they were doing every step of the way. He was very aware of our financial concerns (a month of emergencies had drained all our accounts), and explained all the cost up front.What was most impressive, was that Joel didn’t charge us, until the problem was fixed. No fix…no charge. Joel and team even discovered an incorrectly installed pipe (by the builder)![Joel…I need to hire you to come and fix that!]It was a very difficult home repair, but Joel (of Plumbing & A/C Medics) have a customer for life.Highly recommended, if you are looking for an honest, hardworking plumbing company.Dwayne & KellyGilbert, AZ
I can’t tecommend this company and Darryl enough! We had another company come out to fix our A/C, he said it just needed refrigerant and to tighten a valve. Great....except the ceiling in our hallway was leaking...a lot and the A/C was barely working. I called the company back and they said they don’t do emergencies and the tech lied. I needed to find someone to fix this ASAP to lessen the water damage. Called Plumbing & A/C Medic- they said they would come out and try and help but were a couple hours out. Darryl arrives, takes a look, goes into the hot attic, comes out and shows pictures of the massive mess, and is flabbergasted that no other technician or company realized the units didn’t have a safety switch and recommend updating them! Long story shortened; Darryl explains the problem, the fix and how to prevent this from happening, advises and recommends a restoration company to help fix the mess. He fixes the problem (clogged drain), checks the unit, and is done. All for way less than expected, and faster. No wonder this company has such a high rating! Thank you Plumbing & A/C Medic, and thank you Darryl!
Vicki Schomaker
3 years ago
Wally was fantastic!! He diagnosed our problem immediately and completed the work promptly with a great attitude and was very professional! The price was very fair and we are very happy with the quality and service!
Francisco was awesome. Explained everything he did thoroughly, and taught us some do-it yourself hacks to avoid future plumbing problems. He also flushed out our hot water heater and checked PSI strength. He made the $296 fee somewhat more palatable!
First off, when I called in a panic, the office was ready to send someone out within a few hours. Then when I got the initial problem solved without them needing to come out, they set me up w the ‘water softener expert’ at my first available time. Jaime was prompt and helpful, giving me several options. I did not feel pressured to do extras, he spent most of the day installing a new water softener and did a neat, thorough job. I had to leave before he was done and he promptly called me back the next day when I had a few more questions about the new set up. Very satisfied.
Kyler Cord was my technician. He arrived early which was great. He was very knowledgeable and had no trouble diagnosing the problem and was able to fix it quickly at a reasonable price. I would highly recommend Kyler to anyone needing an expert plumbing technician.
Marizta was professional, friendly and quick. She fixed my drain issue within 15 minutes. Would definitely call this company again if the need arises
Carlos arrived at the house less than 90 minutes after I placed the phone call. He was friendly and cleaned out 2 sink drains and a plugged toilet. He was knowledgeable and professional. THANK YOU SO MUCH😊
Richard Elder
3 years ago
Dave did an excellent job. He took his time and made sure everything was done properly. I am very pleased with the installation of the new water heater.
Great experience dealing with Plumbing Medic from start to finish. I had a plumbing emergency, and from my initial contact with the office until the finish of the job, all within one day, I was overwhelmed by the professionalism of everyone I dealt with. Thank you for making a stressful situation so much easier to deal with.
Plumbing & AC Medic were wonderful! I have an Airbnb and my air conditioner died. I needed to replace the whole system by my next guests arrival in two days. They came out, gave me a very reasonable estimate and said they could do it in the time I needed. Sure enough, brand new AC system, all duct work under my cabin, new air handler and an electronic device for me to monitor and change the temperature over the Internet. Couldn’t be more pleased! Very courteous and knowledgeable staff throughout, including the office phone worker, sales / management team member and the great guys installing. Will definitely use them when my primary home needs work.
Kaitlyn Hirakawa
2 years ago
Jose Auguilar Jr. came to my house and got my water heater replaced in a reasonable amout of time at a really good price. Very friendly and informed me on how to upkeep my water heater. Highly recommend
It's never a good thing to find out you have a water leak, especially if you are living in a older model domesticated camping trailer. Not many professional services will even give you an estimate. But from start to finish this company was absolutely top-notch. From the moment the receptionist set up the appointment (same day!) for the estimate inspection up to the completed project, every step of the way I felt confident things were in good hands. The most personable and professional technicians I've ever had, they were very detailed in explaining what needed to be done, and several times asked if I had any questions. I'm very thankful to have everything in perfect working order again. They did a great job, definitely went above and beyond my expectations, I would recommend you give them a call!
He was very helpful in finding the issue. He was willing to stay as long as it took, not just do a patch job and go. He was very thorough in his work and answered all my questions, even with the long amount of work he still had a smile on his face.
Morgan Kimmins
2 years ago
We talked to several companies before installing a new AC unit. These guys were the best! (Not the cheapest, but very reasonable and competitive)I was blown away by the time they took to sit down with us, explain the process, the options, the reasons they recommended the things they did. Etc. Jeff was awesome, he walked us through everything and was very helpful with questions and concernsA lot of other companies were pressuring us with claims of a shortage of units, severe waits if we didn’t sign quickly, etc.Jeff was the main reason we leaned towards them, but after looking at their equipment and ratings. We were convincedAnd they totally delivered. Installation was extremely well communicated, very well done and quick. The guys that came out were extremely nice and professional!We were very pleased with all aspects of this adventure, and will definitely use them for any HVAC or plumbing needs in the future!
Colleen Kirchner
5 years ago
Kevin and Michael were great! Needed a clogged toilet fixed in a rental property and they kept me informed at every step. Offered me options when it became more than just a clog problem. Stayed late on Friday and then returned on Saturday with no additional charges. Worked with my tenants schedule. Highly recommend!
Luis was AWESOMENESS professional fast and very clean considering what he worked on. He also took time to entertain my 86 year old father. Just an awesome guy!!!
5 Stars all the way!!!! Francisco thank you for your professionalism your kindness yor the true meaning of customer service and that is outstanding!!! You’re an asset to a great company in the Phoenix Valley. I will call upon your company Plumbing Medic because of the great and honest service that we got in helping us with our emergency water heater leakage excellent service you all gave to us thanks again.
They were super responsive to come to the house in an hour. Showed me where the water cut off valve was and replaced the faucet in no time at all. Wes, the plumber, was extremely professional and did a great job. I would definitely use them next time an issue comes up.
Roosevelt Gaysue
5 months ago
Great job. They fixed my leaking bathtub. And I'm very happy with the job. I highly recommend you and will be coming back for my future plumbing needs.
Robin Buckhannon
a year ago
Came quickly. Let me know 30 minutes before they arrived. Honored the price quoted. Knowledgeable. Got the job done quickly
Called Wednesday afternoon to have main drain snaked next day. They told me between noon and 4pm. They called at 3pm and told me no one could make it. We have a funeral this weekend and 50 people coming over. They are supposed to have 24 your emergency service, but no one available tonight or Friday to do the work. They did offer to find a different company, but I have been waiting all day for them and they left me hanging. They say they care but they obviously do not. If you have guaranteed service and customer satisfaction, as their website says, then you make it work, even if you have to call in an off duty tech. I am done with their company.
Everyone on the Plumbing and AC Medic team is always friendly and professional. The ladies in the office are on point with their communication, which is wonderful. The technicians are on time, thorough, and get the job done quickly. They explain any issues they find in layman's terms so I can understand them and they never hesitate to answer followup questions. Every employee we've dealt with is also very knowledgeable. Plumbing & AC Medic is also very flexible and accommodating of my family's schedule. They've always worked with me if I need to reschedule. Just a great company overrall and we're happy they're in our corner! FYI - we've had major plumbing work and standard AC work so we're familiar with both arms of their business.
Francisco & Nick did a great job of explaining problems & giving me options to take care of them. The work was done well &, if they needed something that wasn't on the truck, they went to get it. Still, they were efficient in doing the work & cleaned up after themselves. They also coordinated services with another division, within the company, for the more extensive services necessary to remedy older conditions that had worsened over the years (warning, folks - start having all your lines camera scoped yearly - it will be well worth the money & won't leave you with the added work, time & expense we're looking at now). I'd recommend Plumbing & A/C Medic to anyone/everyone looking for a plumbing company. I've even got an appointment for one of their A/C guys to come by & check our HVAC systems. Who knows? Maybe I'll recommend them for that, as well.
Dave and Josh were great. A small issue under the kitchen sink turned out to be a large issue under the house. No baking down for these guys. It took all morning, but the job was done and for the original price quoted. There was no increase for additional and unforeseen issues. I will use these guys for any plumbing needs any time. We are also looking into a full re-piping of our home to update old issues. Thanks for the great work guys!
This company was amazing from start to finish. We received the best care. Henry and Joel we amazing and professional as well as kind. They went above and beyond to make sure we were taken care of. They exhausted all options until they were able to find one to get us back up and running. I would recommend this company to anyone. Melissa was amazing when she answered the phone. She was upfront about pricing and didn't hide anything. We will use this company again. Thank you A/C medics. You are the best.
Micheal did a fantastic job fixing our leaky toilet. He was friendly, got it done quickly, and did a great job cleaning up. It was great to get an appointment same day!
Eddie C. was the most professional technician I have ever worked with. I've had 6 water softeners installed in the last 15 years and I would recommend Plumbing Medic (specifically Eddie) to perform the work every time. He came out to give me a quote and installed the softener the same day. The price was reasonable and competitive. He worked hard to do the job right....there were several challenges installing the loop and the work looks amazing. I will never use another plumbing company for any service need as long as I live in the Valley. Thank you Eddie and Plumbing Medic!
Monica Whittinghill
7 months ago
Our tech Miguel was friendly and professional. He answered all our questions and concerns. The service was excellent!
Kyler came within an hour of our initial call. He was very professional and did a great job!
He even killed a scorpion hanging from our doorway which would have fallen on my husband’s head. He gets a 5 star PLUS rating from us.
We had an awesome experience with Abdiel, Alex, Jesus and Kerry. They are friendly and knowledgeable during this totally unexpected plumbing problem. It was a very stressful week and they were always understanding. I appreciate your professionalism and will definitely recommend you to my friends and family.
A/C Medic really cares about their customers. My home warranty referred me to another Co., that didn't care about my up coming surgery in 2 days. I called A/C Medic and they cared about me and they immediately came out and replaced my AC in a very professional manner, and best of all, just in time for my surgery. Now I don't have to worry and greatly appreciate their fact responses. I highly recommend A/C Medic.
mitchel erickson
a year ago
The plumber was very prompt and responsive and the cost was in line with internet searches although completing the work yourself would be significantly cheaper. Professionals with the correct tools provides peace of mind.
They are very prompt when I call them and something is wrong with my unit .They are here within a day to check it out. The men that work for them are very courteous. They are very good workers I would not have anyone else do my repairs.
Everyone I spoke to at Plumbing Medic was professional and caring. They helped me quickly and worked with my time frames. Francisco explained what I needed and gave me a honest quote. He did an amazing job!
Zero stars. We had a little leak in the bathroom and they charged us $850 to change one coupling. I could have done the same in 30 mins for $20. He also tried to upsell us on $3000+ of unnecessary services. Told us our water pressure was ‘dangerously high’ at 100psi. Went and bought myself a gauge tester and found it to be in normal range. Was his pressure gauge altered to run high as part of their scam…? I think so! And then he was irritated that we did not opt in for the upsell services. Circumstances required us to have the repair done quickly or we would have NOT used them. Never again. Be warned.
James Pullen
5 months ago
Paul was great. Very professional, explained everything. Quality work.
Marilyn Belille
5 years ago
Whoa!!! Fantastic!!! What a great experience. We waited for our other guys for 2 weeks waiting on parts. Finally called Plumbing & A/C Medics, they came the next day, took 1.5 hrs and fixed the A/C. I feel like we had a visit from Superman. Thanks Plumbing &A/C Medics.
Plumbing and AC medic arrived the same day I called. Todd was a life saver. He took care of arranging a restore company and guided me through the whole mess. Thank you!
Laura Stevens
5 years ago
We are very happy with and continue to use Plumbing Medic. We purchased an older home & we have received nothing but excellent service for sewer & water line repair, and drain clearing. They are extremely prompt, have many highly trained technicians on staff & each one has been courteous and always leave our home clean. We highly recommend Plumbing Medic
I had some major plumbing issues under the house . These guys did a fantastic job gettige it done. Thorough, clean courteous. They don't charge you for things yoy don't need honest, reliable and i will call them for all my plumbing needs and have recommended them to others. I especially want to shout out to my guys Alex and his father Alex who were my guys through all of this.. Excellent work 5 stsrs
barthemew Senegal
2 years ago
Jose was professional and went over and above my expectations. He made recommendations and backed them up with great knowledge and explanations. I will definitely use this company again.
Let me say this, the technician HENRY was fantastic! He was genuine and really took the time to explain things thoroughly. It never felt rushed and just another sale. Highly recommend 👌
Shauna Ligget
5 years ago
Was extremely happy with my service from Plumbing Medic!!! Edwin and his associates were very thorough in explaining and showing me exactly what was going on with my pipes. They were able to fix a rather involved problem the same day!!! Could not have been any happier! So refreshing to deal with competent courteous people. Would highly recommend if your in need of a plumber! Thank you Edwin!!
Ruthellen Keiser
2 years ago
I was very impressed with the prompt courteous service. I think the technician showed up 2 hours after my initial call. He made sure that he took care of the situation quickly and was courteous and delightful to deal with.
Richard Walrath
3 years ago
The technician was wonderful, very polite and attentive. He did his best to explain what we needed. His workmanship was spot on.I am, however, very disappointed in the expense. As a ‘Member’ of your group, I, frankly, expected a discount on parts and labor. But, it appears, by the sheer cost, that I am incorrect.Also, if we wish to reach our goal of actually changing the type of handle on these two showed valves, we must purchase additional items and have them installed. I understand the would be done at no additional expense.With that said, we are going to leave the faucet handles as he left them, as they are much easier to use.Rick Walrath
Cheryl Harvey
2 years ago
This company made me feel like a family member. They were on time, very professional. Respected my wishes and even got to know me as a person, not just a. Customer! What an uplifting experience! I will recommend them without any hesitation.😘
I was very pleased with this company. They were prompt, friendly, professional and very helpful and informative. It was a great experience working with Wes and David! Would definitely recommend them and will use them again.
Frank Leonardi
4 years ago
Had a very good experience. James came out and cleared the drain. Started raining and he had to go up on the roof and run the cable to clear the drain for the washer machine. Will definitely use you guys again and reefer friends and family.
Easton Orsino
4 years ago
Just had the most spectacular service from technician Kyler! Remained professional the entire time, assisted in making the best decision for us (we are first time home owners with this being our first major home repair). Couldn’t have asked for a better experience and will remain a loyal client to Kyler and Plumbing Medic for all of our plumbing needs.
Pamela Hallows
5 years ago
Maritza with Plumbing Medics, a wonderful lady plumber cleared /cleaned my drain in the kitchen . Clearly communicated, explained in detail the process and what she was doing .. awesome , very professional. Her counter part from the same company that was out last night Nicholas, here till 1 in the morning was awesome . It took a different plumber for a different purpose, today, with the correct equipment to take care of the blockage in the Kitchen Drain.This is a company that demonstrates integrity !I am grateful and to my property manager as well, for his expedient response, on a Holiday weekend, with such a great company and plumbers!Thank you !!
Amanda Liggett
4 months ago
David did a great job! He was very kind, friendly, professional and I can tell his goal was to provide the best care he can for the customer. I very much appreciated his help when my A/C unit started leaking due to the condensation drain being backed up. He also noted that the coils were very dirty and likely were the actual main source of the problem. He took the time to explain the problems to me and then took the time to do the job well and make sure it worked appropriately. He has extensive experience and went the extra mile! Thank you again!
My water heater was leaking and I was at a loss. I had been turned down by multiple plumbers because I had a direct vent water heater. The ones that could do the work quoted me a dollar amount I cold not meet to convert it. Michael from Plumbing Medic went above and beyond to find a safe workable solution for me. Not only that, he was kind, sympathetic and honest. Thank you Michael and Plumbing Medic.
Quick call back and once arrived, efficient service. However, I called two days ahead so I could schedule a time and flex work obligations around that schedule. At 9:50 am called as no call or number within the 8 - 10 am scheduled time slot. I was informed that plumber got hung up on a job and was now going to arrive early afternoon. Plumber arrived after 1 PM. Company staff should call clients when there is delay in service.
Fernando Lopez
5 years ago
Plumbing Medics were awesome! From the receptionsits all the way to the completion of the job! Thank you Dave Somers for the professional installation of my new water heater and for your courteous disposition. I know who I am calling back for all of my future plumbing problems!
We had a wonderful experience with our tech Jared. He came short notice, completed a full removal and new install of electric hot water heater in record time and saved us over $200. We're super grateful and thankful. We will definitely be using them in the future!
Suzanne lopez
4 years ago
Our water heater needed to be replaced. Great experience with them. Shortly after requesting a technician, Dave arrived and was able to install a new one. He was personable, polite, and had such a nice way about him! He was very knowledgable, and was able to clearly communicate what the job would entail. Dave is very capable, and we were confident that he would take care of our problem! He made the whole process for us effortless! We now have hot water, and a company that we can rely on for future services! Dave was exceptional in his kind dealings with us! Fantastic company!
Outside water spigot broke so we had to turn off the water. They came quickly and got the job done so we didn't have to worry about being without water. The replacement was better quality too. Quick friendly service. You pay a tiny bit more for the speed but worth it in our case.
I have had a wonderful experience from Plumbers & A/C Medics . From my first meeting with Josh who I felt so comfortable with because his presentation was very professional. I was able to understand exactly how the water systems would work. I have been wanting to have a purification, descaling and recirculating systems installation since I moved to Scottsdale from the Napa Valley 3 years ago.I was so impressed and comfortable with Josh that I ordered the work to be done without any other bids or presentation , Work was completed and is operating perfectly.
Our water heater broke , so we made the choice to get a tankless water heater. Everything they said about the old water heater, why it was broken, etc made sense and they showed us exactly where the problem was. Nice and obvious just the way I like things. The next day Kyler came out and delivered and installed the new tankless water heater. He did a great job, cleaned everything up, explained everything about it to us, and was nice throughout the entire job. We’ve used them before and we’ll use them again- and you should too
Kevin set the job in motion, Luis and Craig worked well together making the job go smoothly like the dynamic duo. Having experience running a business, I know how it's very easy for a job to go south if everyone is not careful. But Not these guys, they remained focused, professional. and were very informative when I needed questions answered regarding the progress of the job.
Don't ever ever trust as handyman for plumbing, structural or electrical tasks.
Your home is too valuable to be serviced by unqualified uninsured hacks.
Frank Lentine
2 years ago
Henry Moreno was our plumber today. We are investment property owners and first time customer. Henry was very thorough in diagnosing the situation at a 4-plex. Clogged tub/shower drains in a couple of units. As the owner, I talked to Henry on the phone. He explained the situation, made a couple of suggestions and the pro's and con's of each. My tenants called me later and said he was very professional, explained everything to them and made sure they understood. It's not often these days that you come across professionalism, mindful of your tenants, respects property, and has a good attitude. First impressions are everything. Great job Henry. Definitely, 5 star service.
Melinda Reynolds
10 months ago
Brittany took my call and was very pleasant and easy to talk to. She let me know what to expect price-wise, which set my mind at ease. Luis was the technician who came to my house and fixed my clogged pipe and I cannot say enough good things about him! What an amazing man! In addition to being very knowledgeable and thorough, respectful, grateful, caring and kind, etc. etc. (I could go on and on), he was friendly and outgoing and just put me at ease right away. Not only did he fix my issues, he also gave me very useful information and recommendations on how to maintain the plumbing in my home and how to prevent future issues. I am so happy I chose Plumbing & AC Medic and they will be the only plumber I will ever call in the future and will definitely refer all my friends and family too!
These guys are the best and know their stuff! Tim Zeaux, Jonathan and crew are wonderful and answered every question we all had. Everything they said about what insurance will cover was spot on. We trusted them fully and they treated us and our home with respect. We will recommend them to everyone from now on. Our whole plumbing system had to be replaced as it was 50 plus years old. They made a nightmare bearable. Thank you for everything!
Mary Margaret Geissler
5 years ago
We had the most professional and courteous plumbers come to do a re-plumb of the house. Nick & Dave did the job in a day! They were quick, efficient & knowledgable! I actually work from home on phones and my day was not interrupted in the least. Nick & Dave kept things clean and neat as they went, when the water was turned on, good to go! Plumbing and A/C Medic have Ace Employees when it comes to these two gentlemen.
I have to give Dave Tobara 5 stars. We had a situation where a contractor installed a garage cupboard and hit a water pipe causing a flood in my garage. Dave was very patient, waited for the installer to come back and remove part of the cupboard so that he could fix the pipe. He was very kind and didn't leave until I was able to turn the water back on. In my opinion he went well above and beyond and I greatly appreciated that. I would definitely call Plumbing Medic again should I need their service, although as much as I appreciated the service I am hoping not to need it again. Thank you Dave!
nancy rosenfeld
3 years ago
Jesus was very professional and friendly. He and his assistant replaced the AC Coil, tested the pressures and refilled the needed refrigerant without any noticeable delays or problems. They wasted no time during the service call and cleaned up after the repairs. The AC appears to be working fine and that's what was needed.
laurie recsetar
a year ago
Devin expertly and professionally replaced all the pipes and valves at the main shut-off on the side of my house. Great job!!! Pricing more than I expected, but fair for the labor and fittings involved. Will use you again!
They cleared the drain and then power washed the drain to prevent future clogs. Today they are returning to confirm the pipes are clear with a camera. The technician is very careful to not make a mess and leave the home spotless. Everything is upfront, totally explained and no surprises. I trust this company.
Sonia Martinez
5 years ago
Joel did a phenomenal job. He explained in detail what the issue was. I truly appreciated the explanation and honest feedback. As a female homeowner I really felt respected and no fear of being taken advantage of like I have in the past.
Thank you, Joel
Tam and Jen Treitz
4 years ago
I was a little skeptical about them advertising that they would clear a drain blockage for $64 but I called and they came out the same day and cleared it out with no strings attached for $64. I'm happy with their service.Update: the day they came out to unglogged the drain they try to sell me on running a camera down the main line to see if there's an issue. I kindly declined but they insisted and said it was free so I let them do it. They said they drain looked bad and said they should pressure wash the main for a lot of money. I quickly declined again and they left. The next day the drain was clogged again and they came out to unclog it for free. Again they try to sell me on pressure washing it but I said no. They unclogged the drain and left. The next day it clogged again. This time I called another plumbing company and they unglogged it for good and didn't try to upsell me. It's been 2 weeks and the drain isn't clogged. Be careful of the $64 foot in the door tactic. They'll make up a problem.
As a realtor, I work with many contractors and have to use ones that I trust will take care of my clients. Plumbing and A/C Medic have never let me down.Dave met me at a clients home to give us an estimate on a list of repairs we needed. He was very professional and knowledgeable. We were given the estimate before he left which was great. Once we confirmed that we wanted to proceed, he was quick to return and complete the repairs. Definitely very impressed with Dave and happy he was there to help us out.
Colleen Countryman
11 months ago
Excellent customer service. The technician was extremely courteous and knowledgeable. Quick response and fair price.
We were delighted with Plumbing Medic; they repaired an iron pipe under the house and replaced Orangeburg pipes from the house to the main line and they installed 2 clean-outs. The team was competent and responsive, showed us via camera the condition of our pipes and explained every process. Their price was competitive and reasonable given the time and number of workers we saw work on repairing our problem. High praise.
Miguel Jovenal was patient and attentive, diligent and systematic in finding exactly what the problem was with my slow draining toilet. I'm impressed with this guy's knowledge and willingness to teach me what was going on and how all the drain lines connect which was part of the problem. I will ask for him by name for any other work we have to have done. Miguel is a winner!
Francisco is a wonder! I had problems with my water heater . He was right on it. He discovered many things in the house that needed his skill. It has taken forever to get hot water to my kitchen sink. Francisco also fixed that problem along with the many others. He resolved other issues that I wouldn't have know about until disaster would have caused major issues. I have great trust and value his knowledge. He was here for the entire day . He recieves not 5, but 6 stars from me.
These guys were great. Speedy to respond, speedy to help. Cody was a great installer and was extremely respectful and helpful. Eric was a great knowledgeable guy who helped us figure out what we needed. All in all, I would definitely recommend this company!
Kevin was nice and professional he explained everything he was going to do and spoke Spanish as well to my mom which was very helpful. Would definitely recommend this company or use it again if need be.
Archimedes Aquino
5 years ago
Maritza was great in explaining the problem, discussing the fees, working with me on discounts, and was fair in how she negotiated with me. She was very professional and personable. There were unforeseen problems that required a delay in completing the job, and some staffing problems that made the job take longer than expected, but there was good communication through it all.
Fast efficient service. 24 hour emergency service is awesome. I called at 2am and they were here first thing in the morning. AC is up and running again blowing cold. I am very satisfied with the fast responsiveness and professionalism. Highly skilled technicians. Very knowledgeable. I definitely recommend using them. They also offer military discounts.
I called and they had a technician out within the hour! Francisco was exactly at explaining everything and going over my options, he did fantastic work and completely replaced my hot water heater in no time!!I absolutely 100% recommend and will continue to use Plumbing & A/C Medic for all my future needs!!
Zach Nuetzman
5 months ago
Had them come out for a seasonal HVAC tuneup and everything was great. David was my tech and he was very professional and helpful. Would definitely recommend them to anyone.
Michael D. Raasch
7 months ago
John was very professional. Showed up on time and had a great attitude. Knew what he was doing.
Charlotte Wells
a year ago
Francisco was great. He was very informative and professional and was able to quickly solve the problem with my toilet. From booking to project completion, the team was excellent. Thank you!
Stephen Bozer
5 years ago
Joe took great care of my house. He cleared two stubborn clogs in a house I recently purchased. Both were cleared at the stated price of $64 per drain and he was very friendly and knowledgeable. I would definitely recommend them and they will be my plumbing company for all future plumbing needs.
BN Doebbeling
5 years ago
I had a toilet with a leak from the high pressure insert and from the wall shutoff. The company rep got someone to me earlier than anticipated. The tech was timely, communicated well and did a great job. I ended up buying a new low volume toilet. No pressure. Recommended.
I’ve used them twice now. Once when I bought my house a few years ago to fix some poorly done plumbing jobs that the previous owners did themselves and again when my hot water pipe burst under my house. They are always on time, they communicate really well, and they seem very open and honest about the work needed, and above all they are very friendly. They will remain the company I use because they do really quality work while making sure they give you the most fair price. When our hot water pipe burst, we had it taken care of quickly and with great attention to detail. There had to be some cuts in the drywall to run the pipes and they communicated all this beforehand so we knew. Dave, our plumbing medic, knew we were planning to patch the walls up ourselves so he did a perfect job cutting so we could use the same patches of drywall to repair it. So amazing and we love this company. Thanks, Dave!
Greta Axelsen
5 years ago
Very satisfied. Plumber, Dave explained everything before installing replacement water heater. Same day service, no extra charge. Will definitely use this company again.
We had a wonderful experience with Plumbing & A/C Medic. Our new house's water heater was shot and we needed help ASAP. We called them and they made it a priority to come the next day. Christian and Joseph were the main technicians and we're extremely knowledgeable, professional and friendly. I would highly recommend this company and ask for Christian or Joseph!Extra plus is they were very sweet and friendly to our dog :)
Tech was great and did a timely service. The office staff kept me informed he was going to be a little later than scheduled. He even fixed my sink screen and educated me on proper maintenance. I would recommend.
Angela Steinke
2 years ago
We had one tough clog! Mike was amazing and even though he had to make a second trip with a “camera man” his estimate never changed. I was expecting to pay much more. Thank you Mike for going above and beyond to get things flowing!!
Both of my toilets were clogged. Multiple plunger attempts had no effect. I found Plumbing And A/C Medic's ad in the Sun Lakes Splash. It showed $64 drain unclog with camera inspection included. I called and technician Miguel arrived in about an hour. He worked diligently for an hour and a half to clear the clog. the cost was the advertised $64. An hour later Edwin arrived and did the camera inspection from the street to the rear of the house. I am totally satisfied and recommend them completely.
Our technician Francisco was courteous, professional and skilled. When we discovered a manufacturer's defect in a brand new faucet, Francisco accompanied me back to where I purchased it to assist me with obtaining replacement. Wow! Carol was professional and courteous. Her follow up call to make sure I was completely satisfied with the job was much appreciated.
Lou Frederico
5 years ago
I had a hot water heater leak on a Friday afternoon around noon. My garage was starting to flood and I needed help and quick. I called Plumber Medics and they found the time to have a tech come over and check it out. The tech was Doc and his expertise was well received and by 5 pm I had a new hot water heater installed. I can’t say enough about the service from this company. I would recommend them in a heartbeat for your plumbing needs. Thx. Lou Frederico
Kyler was excellent! I called for a toilet fix, and he stayed and helped out with four other projects. Prices are reasonable and the Service Plan is a no-brainer. Thank you Plumbing Medic!
Curtis came for ac tune up. He arrived on time and was very professional and courteous. Excellent price and service. I would definitely use their services if needed in the future.
Paid for a main line unclog yet my line remains clogged !!! Got the runaround so I decided to go with a different company !!! Lesson learned !!! Very unprofessional !!! They did ultimately refund my money !!! Literally the worst experience hiring a plumbing company, Ever !!! Mike the head guy kept calling me back several times with different phone numbers after I told him that I didn't want his business anymore !!! It was kinda scary !!! I asked for their corporate number and to speak to a higher up to which Mike replied he was the main guy, that was the exact moment I knew I wasn't going to get anywhere with this company !!! Extremely high sales tactics !!! Something about Orangeburg pipes and thousands in potential repair costs !!! Buyer beware !!! EXTREMELY HIGH SALES PRESSURE !!!
kallan morrow
3 years ago
I was Service Manager for a large company here in Phoenix for several years, so I am very critical of any service work done in my home. I hard originally called another plumbing company here in town to get additional quotes after having RR unclog and band aid our sewer problem. After explaining what I believed to be the scope of work, this other company recommended Plumbing Medic. He said they would were better equipped to handle the job I needed done.Tim, Carlos, Nick and every employee I had contact with was fantastic! The sewer line from inside our home to the junction of the Cities sewer pipe was made of Orangeburg (basically treated compressed wood pulp used 50 years ago when my house was built) which had completely worn through on the bottom spilling sewage into the ground and washing away soil causing voids to form and further damaging the line. The metal piping under the house from the toilets and drains to the junction with the Orangeburg had also warn through.I got quotes from a few other companies, all of the quotes proposed the same repair and comparable in price. Tim Seaux was the technician from Plumbing Medic that did the inspection, gave me the quote and oversaw the repair. Tim was the reason I choose to use Plumbing Medic over the other companies. Tim genuinely spoke of the company with love and his fellow employees more as family than coworkers. He spoke of his job with passion and never dreading having to go to work. Plumbing can be a dirty and nasty job to do, so any company that earns that kind of loyalty from an employees is a company that I want working on and in my house.The guys spent three days replacing all the piping under our home but never left us without a usable bathroom for more than a few hours at a time.They made one hole outside at the edge of our yard. One inside through the concrete floor and one hole in the floor of the master bathroom shower where all the pipes came together.I was pleased with their job site cleanliness! They wore plastic booties in the home. They used plastic dust barriers and plastic floor covering to keep the mess from the jackhammering to a minimum and kept our floors protected. After they were done and cleaned up, you couldn't even tell that they had been in our home.Do yourself a favor and make Plumbing Medic your first call! This company and their employees are first class. My only complaint about the Plumbing Medic is that they do not do roofing! If the same owners ever start a roofing company or any other home service company I will make sure to use them too! Thank you Tim, Carlos and Nick!!Since my original post, I have had them replace my water heater and just today Kellen replaced our main tub and shower lines. He was knowledgeable, quick and very pleasant. Every experience with this company has been excellent!
Gary Schroeder
3 years ago
Very prompt and professional. They were able to diagnose the plumbing clogs and repair in an extremely efficient/trusting manner. The office staff who took our initial call was pleasant and helpful. Thank you to all!
Francisco did such a thorough job when he was here to change our r/o filters. Flushing the hot water heater is a part of the yearly service as well. We were so impressed that we had him come to install a new garbage disposal. We highly recommend this company and Francisco in particular.
Edward Antos
7 months ago
Did an excellent job replacing toilets. The shower curtain fell while he was working. The employee helped me put it back. Very conscientious! It took over four hours to replace two toilets. I thought this was a bit excessive. Other than that I felt he did a good job.
Loved them! Called them at 9:30, the technician was here by noon and done by 12:20. Very reasonable cost and everyone was very pleasant to talk to. Highly recommend!
Amazing service, I had my disposal replaced last year by this business and I was so pleased, I called them without hesitation to replace a toilet. Very knowledgeable, efficient repairman “Francisco”. Thank you so much!
The two individuals who came to Costa Vida today to fix a clogged drain were ver professional. They described what the issue was and fixed the problem very fast. The drains in the restaurant are operational now. No more flooding. They were very respectful and handled the job with ease. I will recommend your company to others. Thank you for a job well done.
Abdiel was my tech and he is amazing at his job. Very professional and on time. He explained step by step what he was doing. And his supervisor is also very nice and professional. I recommend them for any plumbing issue you have.
Patrick Sidener
9 months ago
Kevin was amazing! Above and beyond service.He showed me what to look for when we have issues with clogs and drain problems moving forward. He brought his own workstation tools to minimize dirt, and cleaned up after.I would recommend these guys to anyone.
Great emergency response service to my failed hot water heater. Plumbing and A/C Medic immediately responded to my weekend / holiday (Sunday - July 4th at 4:00 pm) call for help when no one else would return my calls. They had a technician out first thing the next morning to evaluate the situation, provide me with my options and perform my repair. Fast, courteous, professional service. I've used tem before in the past and will use them in the future.
Kieren McCord
2 years ago
This company is great! So professional, communicative, and helpful. All three of the employees we interacted with were friendly and professional. We had them unclog our main drain line and do a camera inspection so we were able to see that the line is now completely free and clear. When we still had some issues with our washer line backing up after the drain was unclogged, they came back and stuck with the issue until they were able to identify exactly what was wrong (long story short, it was an issue before it even reached the main drain line). It is rare to find a company that will stand behind their work like this.
Todd and Kiefer, professionalism and knowledge of the repair we need fixed were outstanding. During the process of repairing the kitchen sink faucet, outside water faucet and the water softener problems they took the time to explain what had happen and what they were doing to correct the problems. Pluming & A/C Medic should be proud to have them representing the company. I will recommend both of them and the company to ALL my friends. THANKS to both of you.
Jake Embleton
a month ago
Very professional, prompt and know what they are doing. I had Plumbing and A/C Medic install a new water heater in the past and they did a great job so this morning when our A/C started making a funny noise my wife submitted a request on their website for someone to come out and look at it. They contacted us very promptly and sent a knowledgeable and professional gentleman by the name of Mike. He diagnosed our A/C and shared some options for us to fix it. Great company!
I recently had the pleasure of working with Plumbing & A/C Medic for a garbage disposal replacement at my residence. From start to finish, the entire experience was nothing short of exceptional.Scheduling the appointment was quick and easy. The customer service representative was friendly, attentive, and accommodating, ensuring that the appointment was scheduled at a time convenient for me. They provided clear information about the services and answered all my questions.On the day of the appointment, the plumber arrived promptly within the designated time window. They were professional, knowledgeable, and courteous, taking the time to assess the situation and provide a clear explanation of the issue and the recommended solution. They also took great care to keep the work area clean and tidy throughout the process.The garbage disposal replacement was completed efficiently and effectively. The plumber tested the new unit thoroughly to ensure that it was functioning correctly and even provided some helpful tips for proper maintenance and usage.The invoice was itemized and transparent, with no hidden fees or surprises. The cost for the service was fair and reasonable, considering the quality of work and the professionalism of the staff.Overall, I am extremely satisfied with my experience with Plumbing & A/C Medic and would not hesitate to recommend their services to others. Their commitment to providing top-notch customer service and expert solutions make them an excellent choice.
Zeralda Ratliff
4 years ago
I was very happy with the service I received. The technician was very courteous and informative. Also so impressed with the timeliness of his arrival. I will definitely recommend plumbing medic to my friends and family. Thank you for fixing my problem , zeralda ratliff
Experienced a clogged kitchen sink and they were very spontaneous and concerned. Had the issue resolved in a timely manner. Carlos is a top notch employee. He has been doing plumbing for 30+ years. Great guy
Shelley Bundy
4 months ago
Plumbing and A.C. Medic is a great resource for Realtors and our clients. After the home inspection we had HVAC and Plumbing technicians come out to go over these systems with an expert eye. They addressed our Buyer's concerns with lots of information. A.C. Medic is now top of the list for all our Buyer Inspections!
immanuel root
5 years ago
Our service tech was Kyler. He was friendly and courteous and answered all the questions we had about our new water softener. He even took the time to clean a sink trap in our home while we were waiting for the water softener to run it's startup cycle.
I had a unique leak from my kitchen sink that was a difficult job for the techs. From identifying the leak to fixing the leak the techs were both very professional. They did the work in a timely fashion and cleaned up the mess.If I had one complaint it would be that they don’t repair drywall when it is damaged to make the repair. If they had somebody that could do those repairs it would makes things easier for the customer. Would get a 5 Star if that happened.
Plumbing & A/C Medic was quick to respond to our plumbing needs. They sent Jerry and Don out the same day. Both were very polite and professional. They quickly assessed the problem with our under house leak and showed us a picture of the needed repair. The repair would be simple, so Jerry told my husband what parts and tool were needed and said we could easily fix it ourselves. We happily agreed. So thankful to Jerry and Don for being so honest and helpful. We will definitely recommend them to everyone we know and we actually already have. 😀
Candice Whitford
3 years ago
Was bummed they had to reschedule but it was totally worth the wait for the guys that came! We had Kevin and Luis come by to help with our kitchen sink/garbage disposal. My sister didn't realize that trash isn't allowed in the disposal so she really clogged it up. The guys were worried about possibly having to replace it but they had Tim come by with his drain snake and camera. Thankfully they worked as a team and were able to get in unclogged and handled our problem in a decent amount of time! My small dog went after Luis (he's not used to visitors) but he was fine and handled it well. They were real gentleman and very understanding of my messy house/situation haha. Hopefully I don't have another problem with my plumbing but if I do, I'll ask for these guys! 😍
Todd, the plumber, was a total professional. He assessed our problem, gave us a fair quote and fixed the problem - which included fixing a poor previous toilet install. Todd was very polite and responsive to our needs. I would have him again anytime I need professional plumbing work. Great job! Thank you Todd and Plumbing and A/C Medic.
Lauren A Dickinson
2 years ago
Wonderful service! Speedy response and a tech was out with in an hour! Thorough and professional inspection, cleared the drain and showed camera footage of the problem! Very helpful, will definitely use their services in the future! Thanks so much!
Justin Bradshaw
a year ago
I called these guys to do some work on my commercial building. I was shocked when they told me they could come out same day! Within a few hours Todd arrived and completed the work quickly and professionally. I would highly recommend them!
I can’t speak highly enough about Walter and his professionalism, expertise and promptness. He is very good at communicating and talked us through everything he said he was going to do. He worked closely with the emergence water dryer team that came to help with our slab leak as well. I would definitely recommend plumbing and AC medic (Walter specifically) to my friends and family.
Patrick Gorman
3 years ago
Edwin and Miguel were both awesome to work with. On time, communicated effectively and explained the problem. Would use again in future. Their supervisor Oscar should be proud of their work and professionalism!!!
Cynthia Krautwurst
2 years ago
Miguel provided excellent service! He is very knowledgeable and professional. He gave us a few ideas on how to keep this issue from happening again in our seasonal home. 30-day guarantee for work done and charged flat fee we were quoted. Great service!
MEI-LING MARIE DECKER
4 years ago
The employees rate a 5+. All of the guys were respectful of property covering everything around going out of their way to haul things out. Joe, Edwin and the team were a pleasure to deal with. It was a bad time and situation for me but they did their best to make it easier. What started out as a major back up turned out to be a massive repiping due to old cast iron pipe collapse. I love the cameras that show all the damage plus getting to see the pieces they have haul out ugh!! Big job and big price but unavoidable and pretty standard in the field. They also hauled away ALL the debris and moved things back in place.The only reason I dropped to 4 stars is the financing company Plumbing Medics works with. The paperwork is deceiving listing a monthly payment and payment schedule that exceeds the promotional period so loan would not be paid off in the 24 month 0% interest timeframe. This could easily be misunderstood leaving someone unknowledgeable with the fine print thinking they were paying off only to get all the interest dumped on them at end of promotional period doubling the amount paid. And interest at 24% !!! Can you you spell loan shark or maybe fraud. I have excellent credit and even my credit cards are lower interest rates. If I had known this from start I would have paid with credit card then got a personal loan to pay off at much lower rate. Too late for me now, I called the loan company to move balance to credit card but they say not possible so I will just double up my payments for now. While this might be standard practice with these loan companies helping out with sudden home repair costs it is wrong in so many ways!! Unfortunately financing is not in control of Plumbing medics. I advice them to seek a better partnership with a better loan company.
Found this business through google maps and the whole process was efficient, super professional and the customer service was onpoint. The representative and the dispatcher were friendly and contacted me right away. I really enjoyed the service from our technician Miguel Jovenal. He was extremely knowledgeable, suggested ways to prevent future problems and offered a variety of solutions that were budget concious. He really tired to help us instead of trying to upswell. I will definitely use this company again for future plumbing needs. Cheers!
Robert Wright
5 months ago
Chris was great, professional and courteous. Explained everything to me. Highly recommend.
Gwendolyn Hanlon
4 years ago
Amazing service. They answered my call and assigned a technician right away to my emergency broken water pipe. Francisco was a FANTASTIC technician who took time to explain everything that was going on and my options for fixing it, along with the pricing. He got it fully repaired same day. I can tell he has extensive experience. So glad I called them!
Teresa Filesi-Grant
6 months ago
They are good but expensive $326 to replace a thermostat under parts warranty seems a lot
Yair Vicencio , the technician, did a great job in finding my problem with the water leak. We thought we had a drain clogged but it turned out it was a leak at the cleanout cap. I was very happy with Plumbing & A/C Medic. Would recommend them to my friends.
Marcus Vanden Heuvel
5 years ago
Plumbing & AC Medic was amazing to work with when my AC wasn’t cooler the house. John came out and spent a solid 45 minutes inspecting my outdoor unit along with furnace in the attic.Afterwards he presented me with an array of options. Being transparent none of it was cheap. However know that the system I had was having it’s refrigerant condemed by 2020 it made sense to get a whole new system.They scheduled me for the next day and ensure beforehand my unit would cool the house the night before so we didn’t have to worry. It’s now hitting over 100 degrees outside so luckily we got it fixed ASAP.The installation people were extremely polite and efficient. They clean up was done very well by them and my old unit and trash was picked up the next day.They probably aren’t the cheapest company but customer service and quality are hard to out a price on.
Taran Berkeley
a year ago
I have used this company before and will use them again in the future. Scott and Derek were pleasant and knowledgeable. Also they honored a quote from a former employee on my water main repair.12-30-21 Update, additional serviceThis is my third time using this company. They always do an excellent job. On this visit I needed a water heater replaced. About an hour after I place the call, Francisco arrived at my house. As he worked, he explained he was doing and answered all of our questions. He even encouraged us to watch and allowed us to take pictures while he worked. He gave us discounts on the service call as well as a veteran's discount. There were issues with removing my old equipment which made the service call run long, but he never got impatient even though he finished after normal hours. Kudos for excellent customer service!
Sandee Brogan
4 years ago
Joe did a great job unclogging my drain and gave me a few tips about using my disposer: No egg shells, coffee grounds, or fruit rinds! He suggested using natural enzymes to degrease my pipes. He was polite, fast, and effective. (I'd give him five stars if he hadn't put down his bucket or tool container or something that was dirty on my white throw rugs, so I had to run them through the wash and I'd just washed them!)
Super polite nice technician very clean did great work offered great advice I had already cleaned out in the clean out pipe what’s a 25 foot snake - it was a major back up they did a fantastic job and very reasonable rate. Recommend highly.
I was very happy with the quality of work from the technician. This company was very responsive and have great communication during the entire process from me calling them to the completion of the work. I would definitely use them again
Jennifer Ball
3 years ago
These guys were great, I called and they sent someone out same day within few hours of my call. Offered a great price as well for everything. Had it fixed with in 15 minutes, and the guy was super nice.
Timothy Seery
5 years ago
My a/c unit went out at the hottest part of the day. I called these guys and within 30min. They had a technician John was his name. He had my a/c unit fixed and he was very professional. I will definitely recommend this company to friends and family...
Excellent Service. Alex and #80 not only they know what they are doing, but they are good people also. They unclogged my shower for $65 and also put a camera to check the piping. Never had a contractor doing such an excellent service before on any house issues.
Called them this morning for a drain cleaning,gave me a same day noon to 3 time frame, they call at 1 pm to say they cant make it at all today. Weird because they advertise same day 24 hours a day service, Dont waste time waiting on this company, find one that can make their own scheduled appointment times, especially if your backed up and needing service!
I worked with Kyler to help fix my broken R.O. system. He had outstanding professionalism and respect for our house by wearing shoe covers while walking around our residence. He was well versed and polished on all applicable material related for the job at hand. He was genuinely an honest person with no hard sales pitch and was able to identify our needs without trying to take advantage of our lack of knowledge. He made us feel comfortable with our choice of which he offered many that his company had. Scheduling was prompt, easy and convenient. His work was nothing but fantastic, and of course his price fair. Also to note his company after calling five others was the first to dispatch someone to our residence to help fix our sink, and did it at the best price against the rest. If you’re looking for professional work with outstanding service with a fair price than I recommend giving them a call.
Stephen Anderson
2 years ago
Henry was very profession and communicated the process and what to expect. In addition to unclogging the drain, he found a broken pipe collar under the sink leaking which he promptly replaced. He left the job all cleaned up and spotless including the mess under the sink. I will use this business again and recommend them to anyone who asks
Julia Weathers
7 months ago
I had a leak in the laundry room at the valves and Derek came and fixed them and added a pressure valve to my outdoor faucet so I won’t get any water pressure spikes. He was friendly and efficient.
Doug Christianson
8 months ago
Service technician that came out to the house did an excellent job. Highly recommended them for your job. My technician was Dave.
Thank You
Doug
left my place very tidy, pleasant to deal with, efficient employees, explained work done. Would have liked them to have explained what type of pipe attachments to put in place for drip tray under the hot water tank. Thanks for excellent work .
Charlie Salemi
2 years ago
This is the 3 rd time using Plumbing and AC medic for my plumbing needs in the last year. Today I can home to a flood under my sink. Will came out within 2 hours of my call and fixed the broken valve. I appreciate that a real person always answers the phone and they are pleasant to talk to. The technicians are friendly and answer my questions.
Courtney Watson
3 years ago
They were knowledgeable and quick to work. They didn’t try to tag on other charges either. They fixed the problem and even looked into more ways to figure out the root of the problem so we can hopefully work on preventing it in the future. Very happy with the service.
I had my Water Heater start to leak and I was recommended this company. Their specialist arrived on time and fully explained the situation. The work was done quickly and professionally and they even honored a black Friday discount a few days after expiration which I appreciated.
Louise Sharpy
2 years ago
I had a leaky tub faucet , and my hot water from washer was leaking. I called, they sent someone out the very next day. They were so kind. I had them instal a new toilet 9 mo ago. Repair tech Dave came to my home. He had a mask on, he was so kind and friendly. He explained what my options were, gave me the choice of what I wanted him to do. Honestly, he was the best repair tech I have ever had !!! He cleaned everything up, made sure I was happy- he did an amazing job and meticulous !! Thanks to A/C medic for such great service !! I highly recommend he gets a raise ! He is amazing. 😀So glad I found this company as well !! I even had him fix my faucet out front too. No compliments. Great company great repair tech as well.
Marquita Johnson
9 months ago
Kevin was very professional and provided valuable information to help me keep my drains healthy and clean.
Jennifer Vawter
5 years ago
My whole plumbing system was backed up and water was coming out everywhere. Joel came out after midnight to fix it, he was great! He explained the problem to me, cleared the block and offered a permanent solution. I will definitely use Plumbing & A/C Medic again.
Alicia Mykyta
5 years ago
My landscaper noticed a leak in my water line and texted me at 11:32. I was referred to Plumbing Medic by another plumber who was busy. They took my call at 11:45, and not only did the service guy call soon after, he had the repairs COMPLETED by 1:48 the same day! Extremely prompt, polite service at a reasonable price.
Great service! Came out after hours and were nice enough to apply that fee to the job total. Dave and his partner, were on time and quick to diagnose and fix the leak. Would highly recommend Plumbing Medic to everyone!
Great experience today with Frank at Plumbing Medic. Was very professional throughout the process. Wasn't hoping to have to buy a new water heater but felt very confident in his recommendation that it needed to be done. Will be my new go to plumber for all needs going forward.
I have not needed a plumber in decades, so I was apprehensive in engaging an unknown. Call was answered within seconds, I explained what the clog was and they gave me a same day appointment! That was already awesome, but when Kevin showed up it got even better. Kevin was prompt, courteous, explained everything he was going to do and then did a successful job. Came back later with a camera to look at the enntire drain from the house. Highly recommend!
Sherry Ramsey
2 years ago
Jonathan came early am on time and was very pleasant and professional. They ended up doing multiple services at my home to prepare my house to sell. Their prices were very fair and I received a senior and military discount which made these services so much better for me. I would highly recommend this company to anyone.
Gretchen Schadlick
4 years ago
This company really has it on the ball. They responded quickly, kept us informed of the schedule and the Service Tech had everything he needed.We received exceptionally professional service from Technician Michael E. He listened to our problem and researched the issue carefully. He not only did the repair we requested, but continued checking our water system, uncovered problems we were not aware of and did what was necessary to get our system working again without wasting time or adding anything unnecessary. His repair work was excellent and we have great confidence that it will last. I will recommend P&AC Medic to all my family and friends. Thanks!
Catherine Bunting
2 years ago
AC Medic is very professional and courteous ... follows through on scheduling. Wes was my technician and huge shout out to how courteous and meticulous he was. Really went the extra mile in making sure the old ugly caulking was scraped away and new toilet install looked clean. Also volunteered and flushed our water heater . Great company.
Carrie Decraene
2 years ago
Our technician, Wes, did a great job! He was professional, friendly, knowledgeable, and respectful. The dispatchers were wonderful when I called, and did an excellent job of keeping me posted on when I could expect the arrival of a technician. Thanks everyone!
This firm responded to my need to replace a hose bib that failed requiring me to turn the water to my whole house. Damon arrived within an hour. He evaluated the situation and quickly replaced the hose bin. It works perfectly. Damon was very professional and competent.
Samuel Prophet
7 years ago
Francisco was very professional. He took time to make us aware of our problem and how it's could be fix. He took time tell us of various options. He was very courteous and respectfull. You are fortunate to have an employee like him on your team. Thanks.
Gwen Goldberg
2 years ago
We were able to get same-day service, which was great. The technician, Jason, was professional, friendly and polite. He diagnosed the problem quickly and fixed it quickly.The only reason I’m not giving it five stars was that I was surprised at the cost of the service call. Perhaps I am just not familiar with current pricing, it seems that $190 for the service call was high. Jason was able to give me a discount which reduced that cost somewhat.
This company does a fantastic job and follows up to make sure you are happy with the work. We are! Francisco was on time, friendly, professional and knew exactly what he was doing. You will have our business again when the time comes. Merry Christmas!
Friendly office customer service, knowledgeable techs and friendly.
Would definitely recommend
Jonathan and his crew we're amazing. They came out reviewed our situation and gave us several different opinions to help with our family needs. He walked us threw everything and kept us informed. Would recommend them to family and friend.
Invisable Reaper
6 years ago
Eddie Was Polite Punctual & Did a great job! Above and Beyond! He was very helpful in referring me to others in the field for different services I needed! I would recommend him to anyone! Not only That he had everything he needed to get the job done, what he didn't have he went and got It was a pleasant experience, he explained everything to me and made it seem effortless. The Best Technician.
Brat Zinsmaster
2 years ago
We had a problem with our air conditioning unit and called Plumbing & A/C Medic as we have used this company several times in the past for plumbing issues. Within a few minutes of our call, a dispatcher notified us that a technician (Joe) was on the way. He diagnosed the problem, explained the options, cost, and alternatives and then quickly resolved the problem. We were very pleased with the responsiveness and Joe's service. We will use Plumbing & A/C Medic again and highly recommend them.
Henry came out on a holiday weekend as promised. I'm sorry I do not remember his partners name. But both were very polite, informative and professional. Before starting any work they spend a fair amount of time looking thru the house and to get a good understanding of how all of our individual drain pipes connect into the main drain. You have two very good solid employees, we will pass your company name and service to our friends and neighbors.SincerelyTony Rowe
Esther Haynie
2 years ago
We had recently purchased a new dishwasher but the installers said we needed to have our hot and cold water valves replaced because they were really corroded. We were given a quote by a different plumbing company but we wanted a second opinion and to see if we could get a lower price. I spoke with Kelly on the phone and she was very professional and understanding. They sent out Doc and he reviewed the situation and noticed that other work needed to be done as well and gave us some options. He was very patient as we were considering our choices and did not pressure us but explained the importance of getting things fixed asap. So he fixed the water valves and was very courteous, made me feel at ease and was very professional. He was even willing to get another part that we also needed out of his truck to show me the quality in comparison to what we had even though we did not plan to purchase it. He offered a comparable price to begin with and then knocked off another $50 when it was all said and done. Very pleased with the services, would recommend, will keep them in mind in the future. Thanks Doc!
Shelby Widmer
5 years ago
Dave S. was amazing! We were on a tight time schedule with guests coming in and he got the job done in less than 2 hours. He was great explaining the problem and giving us several solutions to fit our budget and needs. We will be reaching out again once needed. Thank you!
Denise Schneider
6 years ago
I highly recommend Plumbing & AC Medic and especially I recommend you request Carlos as your technician! I havn't seen this level of customer service in a long time. He is a hard worker and very dedicated to doing the job and communicating and making sure you know what is happening. In this day and age, it is had to get this type of customer service anymore. And when you have an issue on such as Sewer or plumbing, the last thing you expect is to find someone that actually has a good attitude, an excellent work ethic and who truly seemed to care.The company as a whole was wonderful to work with providing phone calls, updates, and prompt service!
Colette Dempster
2 years ago
Had a last minute need before going on vacation. They responded within an hour. The service agent and technician were very friendly and knowledgeable. Service was completed and the technician went the extra mile checking my water pressure and hot water tank noting safety issues. I definitely will be using this company for any future needs!!
Kyler cord did an amazing job not only fixing the leak, but with talking me through what he was doing to fix the leak. Super friendly and professional guy I would highly recommend him...Thanks
Thank you to Tim, Jonathan, Jose and Joel. All of these young men treated my home with great care and respect, as my husband passed 1 month ago dealing with such a big job these young men made my choice very easy, I had errands to do and my home was open to them and they were or are great guys they took care of business I'm very greatfull PLUMING & A/C MEDIC keep up treating your employees with such goodness.
Responded within an hour. Tech Miguel was very nice. Clean up when finished. Worked fast and efficient. Great price!!
Dennis Southwick
5 years ago
Kyle the young Plumber for Plumbing & A/C Medic was professional and took added time to repair the leak in my Copper water line to my Hot Water Heater. He could have simply re-soldered the connection , but actually removed and replaced the entire joint with new material. It was a pleasure to see this type of professionalism in a service company.
*Update* The A/C unit this company said was bad is still running strong in 2022! Beware of this company giving a bad diagnosis. They must be in it for the money and not providing the service you are paying for!I am really disappointed in the service that I paid for.I called for service on Friday May 11th at 5:30pm. Our A/C went out a few hours before. We had Airbnb guests staying there.Our technician John got to the home at 8pm. He then called me to review the problems he identified. I paid him $64 for the inspection.We were quoted 2 different options at that time. Neither option could fix our unit for the weekend.Option #1 $5165.12 - Replace outdoor fan motor. Replace evaporator coil. Reseal plenum and extend up to 20'.Option #2 $7660 - New 16 Seer Unit & New coil. Basically replace the whole system.I got off the phone with John. I was pretty frustrated and needed to book a hotel for the couples staying in my home. I booked 3 hotel rooms for 2 nights for them. This cost me $800.After my guests left my house, John called back, letting me know that his boss listened to our call. He then told me there was in fact a 3rd option that would give us temporary cooling for 30 days. This option was to add R-22 refrigerant to the A/C unit.Option #3 $600 - Add 6lbs of R-22 to the unit.At this point my guests were at the hotel checking in. I was pretty upset. I told John that I would not go with option 3 at this point.My guests recommended I get a second opinion. I did. I was surprised to find out that my coil was not leaking and did Not need replacing.I did get a phone call from Glen, who said he would figure out how to make it up to us and get me some new pricing. This was on 05/14/18. He told me not to be mad at John, that it wasn't his fault.John did not seem to be knowledgeable enough for an emergency A/C call-out. I would go with a different company for emergency service.Glen never followed through with options. And I didn't have them repair or replace my unit.The second company that came out made me whole. Please be aware that Plumbing and A/C Medic will try to get you to replace a unit before necessary and not give you correct information.I am happy to report that I did get my unit fixed by a different company for under $1000!! I didn't need a new coil. I did get R-22 added, a new motor, coil cleaned, new lines in the attic, new wiring.
I received a good education in my heating and cooling system. Got recommendations to extend the life of my system. I am very happy with the service and plan on using them for the foreseeable future.
Christopher Brown
6 years ago
Nick did a great job, very professional. Installed a new kitchen faucet for us. Made sure I had the warranty info and proof-of-purchase from the manufacturer. Cleaned everything up, discarded all the old parts. Arrived on time, and got right to work. I would highly recommend.
Todd came to my home and replaced my water heater. He was professional and got the job done quickly. His wonderful personality gave me a Disneyland like experience. I will use Plumbing Medic in the future.
Jose from Plumbing & A/C Medic was wonderful. They arrived within an hour of my initial call. Fixed my bathroom sink at the quoted price and were done in 30 min. Jose took the extra time to even show me how to prevent and fix this problem in the future. I had very limited time for this problem today and they were very helpful!
Mitchell Govro
3 years ago
I didn't need a second estimated after reading their reviews and meeting Kyler; wrong or not on my part, their Google reputation was accurate if like most reviews was POSITIVE!Quality, cleanliness, friendly, courteous, and asking if there is anything else they can do is the sign of a caring and competent professional.Happy to find out that they are both plumbing and HVAC since they can become our one stop service provider.Provided service: New hot water heater and hot water recirculation pump.
Debi Loofburrow
3 years ago
We needed our hot water heater fixed quickly as we’d been waiting a week for another plumber to respond. Plumbing and A/C Medic was here in less than 2 hours. The office people we friendly, courteous, and knowledgeable. Dave, our technician has been great, answering questions and diagnosing and fixing the water heater. Will recommend them again and use them if needed!!! 5 star service!
I had been calling around trying to get a plumber to come over and fix a drain & I was getting agravated & fed up. And then I was at the dentist and saw a truck for these guys saying they clear drains for $64! I thought, great, maybe I'm going to get it taken care of. I called & was surprised that they could come out within 90 minutes. Joel Flores & Jose Martinez arrives, came in looked at the problem & had it taken care of in less than an hour. I was impressed! I would recommend them to everyone.
Angela Klemish
2 years ago
Francisco was fantastic!! Knowledgeable, respectful, did an excellent job. Will call Plumbing & A/C. Medic with all of our plumbing and AC needs. Also their maintenance plan saved us a lot of money.
I can’t say enough good things about Plumbing and A/C Medic. My hot water tank burned out and I was stuck. I couldn’t get ahold of my plumber and someone told me about this company. They were so professional on the phone and kept me informed when someone would be at my home. They took their time and explained my different options without rushing me into making a decision. They fixed it today without making us wait until tomorrow. They were very neat and cleaned up everything before leaving. They now have a new customer.
The technician Eddie was a very nice guy recommended we replace twenty feet of our line Unfortunately we cannot afford to do that at this time.
Hattie Gracia
6 months ago
Great experience overall. Service tech, Antonio was respectful and attentive.
deena merrill
2 years ago
Amazing team. Pedro and his team came promptly this morning and installed a new AC unit and looked at the second AC to make sure it was running properly. The service we got from the initial consultation with Jeff to the delivery and installation was nothing but top notch. Extremely happy and would use them for all our AC and plumbing needs.
Parul Tailor
5 months ago
Plumbing & A/C Medic were quick same day service. Rates and efficiency was excellent.
Jedediah Hignell
2 years ago
Company sent out Kevin to address our clogged drain. He was excellent. Quick, knowledgeable, friendly and professional. Would not hesitate to use again. Thanks Kevin.
Kyler Cord with Plumbing & A/C Medic came to our home and fixed three plumbing problems. He was fast, efficient, and knowledgeable. He explained everything he needed to do. He explained the different ways he could fix them and the cost! He answered all our questions. He is the only one we will use again.
Hector did a great job. Bought a new old house and had water shooting out of my washer drain when I ran my washer. He came out and cleaned out the drain. Professional and polite. Thanks so much.
Terrie Unfricht
4 months ago
I had a awful drain clog that was cause my sink water to back up into bathtub and toilet. The guys came in and checked everything wanted to ensure was a simple drain clog so not wasting my time or money. They ran a camera checked my pipes even connected me with a company that works with my home owners insurance to come out and take care of installation and wood under bathroom from the flooding so I didn't end up with mold or more damage all this for their very great fee. Feel like a got way more then what I paid for which is what you really want in these economically challenging times
Update:These guys went from 4 stars to 2 because i recently finally got around to turning the sprinklers on after a sewer pipe replacement these guys had done early in the winter. There were multiple leaks and water pooling. I found sprinkler lines that were cut and supposed to have been repaired you see while they were working i noticed the damage but was assured it would all be repaired. Nope they covered it with dirt and i just now found the leaks. On top of that i was assured they would back fill under the walkway they dug up and found it was completely bare of any dirt. This could have caved in. Not someone id use again since they dont follow through.My original review:Don was the best and his crew, Edwin, Adrian, Oscar, and Jose went out of their way to make a very stressful situation as pleasant as a main sewer pipe replacement can be. They all answered my numberous annoying questions without hesitation, kept on task worked well with the other trade people on site and did a great clean up when they were finished. They love the company and people they work with and it shows. I've used PM before and was equally satisfied at the outcome and will continue to do so as long as they continue to do quality work without exorbitant fees as I found some of their competitors offered.
Priscilla Blake
7 years ago
Dana is one of a kind. He came to my home on his day off and fixed my problem so I wouldn't have any problems until he replace my old softener with a new one. Dana is a true professional. Cleaned every thing up. He is caring, and helpful. I feel you as a company are very lucky to have him. Not only did he come on his day off but he declined any payment. A neighbor now has your card if he has a problem. I just can't thank Dana enough. Priscilla Blake
The service guy was Kyler, he seemed very professional and knowledgeable. He explained things in detail and even showed me parts that went inside my water heater and what they're functionality is. He explained all the different service plans that they have available but didn't pressure me into buying any of them. Kyler seems to love what he does, and it shows. I am very pleased with my service today.
Elaine Charbeneau
3 years ago
Great service by our service men, they did a great job clearing the issue and informing us of a larger problem. Love how they give veterans and 55+ discounts! Will give reference and tell my friends of the wonderful service! Thank you for such a great company! ;
Francisco Duran was extremely courteous and successfully repaired the leak underneath our kitchen sink. We have used Plumbing & A/C Medic on several occasions and have a monthly service contract. All of their technicians have been friendly and efficient in performing their tasks.
Francisco did a thorough job. He is very professional and took great care to explain the issues and prices. Thanks for the great service. L Coy Surprise August 2019
Great response timeReplaced water heaterYour tech Francisco Duran was very professional and did a great jobHe explained everything to me and cleaned up after him self .This not the first time I use Medic and as usualThey took care of my needsThank you very muchAl Huizar
Craig Hayenga
4 years ago
I have to take into account that this was somewhat of an emergency with the sewer not working at all. I called Friday early afternoon and was told I would hear back on when someone would be out that afternoon. Later I received a call saying no one would show up until Saturday. First indication of short staffing. Then then needed a camera tech to confirm the blockage. Only one available, so we had to wait. Once it was confirmed that we had to dig out the problem, it took quite some time to line up all of the utility markings. I was surprised that the tech did not already have all the numbers needed. And again surprised that he did not know that Cox and CenturyLink don't do inspections on weekends.So now we are at Monday. Excellent dig crew did the eight foot hole to confirm the blockage. Early afternoon, they need the camera person to check for other problems. Was told around 1 that he would arrive in about an hour. At 4 pm, I had to call to ask why I had heard nothing. Come to find out the only available camera tech had gone home. Fortunately, you were able to get someone to show up around 7 pm to view the pipe. That lead to new work being needed and Jerry stepped up with the offer to put in completely new pipe. Expensive, but what do you do in an emergency?Tuesday, they completed the work. In summary, some concerns about not having the staff to support the work committed to,. Some opportunity for process improvement by making sure the techs know in advance what is involved for utility inspections across the Valley, especially if some don't do inspections on weekends, so that the customer is not given an unrealistic answer on when the work can be done. It was more expensive than I had hoped. It took four days when originally told it would take about a day. The work that was done was excellent, just need to manage customer expectations a bit better.
David Reynolds
7 months ago
Technician arrived and very quickly ran rooter down drain 3x thought we had clog at 30’ then 60’ and then back out and assumed it was complete when his supervisor showed up with his camera. Which he ran down line and stated wait it’s no cleared. So tech broke out equipment again and ran down line again until water drained down again. At which point camera went down again and at 15 feet he found a white mass he stated was roots. I asked if tech was going to rerun with a blade on his rooter. Manager stated they didn’t do that they used water jetting to do that cleaning. Which was going to be I believe $860 additional. At which point I stated no thanks.Skip to today when we returned from a trip that we left the day of our initial cleaning. And to our surprise drain had filled up into house from our water softener running. Called and was told that not only wouldn’t not get the special price that I paid the first time I would have to pay again as I declined the $800 additional charge.Update,Manager called and refunded all fees, stated that proper protocol is to rerun drain and inspect.Happy that they stood behind their work.
Bill Mothershead
a year ago
Customer satisfaction is important to them. First guy didn't fix it but next day the A team came out and now I am completely satisfied. .
Maribel Cueva
4 years ago
Well, I don't even know where to begin with my review. Because I can't say enough about my experience with this company. First of all they came highly recommended by a family member and I can't thank them enough for doing so. Our technician's name was Chris and he arrived at the time that was promised and got straight to work, he fixed our AC unit within minutes. With this Arizona heat I can't stress enough how crucial it was to get this resolved ASAP. Unfortunately, for me this couldn't have come at a more inopportune time financially. But, Chris was so helpful and explained the payment options, and with his help I was able to chose the best payment option for me. He was very friendly and professional and answered all of my questions about the work he did and about the financing. After all of that I can say that a tremendous weight was lifted from my shoulders. The entire process took less than an hour. Chris was so easy going that at the end it felt like I was talking to a good friend. I highly recommend this company they have a wonderful staff. Thanks again for all you did Chris!
I used Plumbing Medic for the first time and was very pleased with the service Kyler provided. Not only was he extremely kind and professional, he was beyond knowledgeable on every plumbing issue we discussed. I will definitely use Plumbing Medic again and feel safe doing so!
Brian Goldsberry
6 years ago
I needed some work completed on my kitchen sink and Cody was great! He was on time, polite, and professional. Cody provided different options to fix my plumbing needs and allowed me to make the best decision for the sink and lines. If I need additional services I will call and ask for Cody Vickers at Plumbing & A/C Medic
Devin was an amazing technician. Very knowledgeable and professional! Will definitely use them for any needs in the future.
We had a toilet issue which we thought would be a simple matter, but no it is plumbing!! We called Plumbing Medic and they promptly sent Francisco Durant to fix the problem, he ended up replacing the whole toilet because of a small crack. He even helped pick out the right replacement. He went more than above and beyond to resolve the issue and leave us more than satisfied with his professionalism and knowledge. You better keep him he's a jewel.
Robin Varghese
7 months ago
Carlos managed my repair needs on Feb21, 2023. Fantastic service. Carlos is the right person to not only solve your needs but guide you on important household issues moving forward. Five star rating for Carlos.
Update: called them out for help with the AC. Chris B came out and assessed the situation same day, gave us options and quotes going forward. Chris was very professional and kind, and gave us very reasonable quotes. I continue to be impressed by this company, and will continue to recommend them to everyone I encounter. Plumbing & AC Medic please give a shout out to your employees for being professional, kind and not super pushy with the sales- it actually makes me want to do business with you guys even more! They work hard in the AZ heat and deserve to be recognized!Original: I can’t say enough good things about this company! Our kitchen sink wasn’t draining and it was starting to back up into our dishwasher 🤮 Of course this happened at one of the busiest times for my husband and I. I was frantically looking for a plumber who was honest and not going to charge me ridiculous amounts of money. I found them on Angies- instead of giving me the run-around and not telling me how much they would charge, they quoted me on the phone and got to my house quickly. Miguel came and started working right away and showed me everything. He wasn’t sales-y. He checked my water pressure, flushed my water heater, and gave me a ton of maintenance tips for free in addition to solving my drain problem (my dad is a waste-water engineer so I ran everything by him to verify). It cost me only $103 vs other places (which I know are generally in the $250+ range). Since we are moving, he told us that they will do a free camera inspection of the pipes in the new place. This company is top-notch and knows how to take care of their customers. 🤗
Francisco charged my mother in law $1000 to install a brand new water heater. Water temp was not working like before after new installation. Water was cold & not getting hot water after few minutes. Tech said the BRAND NEW water heater must have a malfunction before even coming to see it. & said he would need to charge us again to reinstall new parts that we would need to order for this new boiler. Called a more local company & with their instructions fixed the issue ourselves. NO NEW PARTS NEEDED FOR AGAIN A NEW Water heater. We were over charged $500 for something that typically now we know shouldve been $570 or so. & still were being lied to-to be charged again for something we did NOT need to do. I will leave it at that. Disappointed & i never post reviews but felt others are getting blindsided. Never calling this company again & ensuring to warn anyone who mentions the name.
Theresa Slifer
2 years ago
Service people were considerant of my needs and did the work without disturbing me too much. I felt heard and respected. They are always pleasant to work with from the phone call for help all the way to completion of the job.
Never Again! My wife and I had used this company before and had no complaints regarding their professionalism. Today we met Tim Seaux who right from the beginning was difficult, had an attitude and was judgmental. For some background info we had our sewer drain unclog during emergencies hours and they did not have someone with a camera available. We then had to schedule an appointment during the day and just run the camera down the pipe and provide a report of what was seen. Tim shows up at my door, mask not on his face just on his chin and rudely asking why we didn't have a camera diagnostic performed before. At this point my wife came out to deal with him since I was working from home. He then continues to judge the work we had performed prior in the front yard by another company. He then gets upset that he had to step in MUD to get to the drain out! He was snarky, rude, sarcastic and overall not helpful. Tim was not able to properly diagnose and most importantly explain. After he continued to be rude, condescending and mansplaining, my wife asked him to leave and just give us the report. We speak to the front desk who says they will contact the manager and also send someone else to come complete the job. However, that tech never came instead we received a call from who we think was the manager but never introduced themselves. This manager just wanted to explain the job instead of addressing the main concern which was his employee mistreating us, being unprofessional and not knowing how to conduct himself in front of customers. The manager did not provide any solutions and was not helpful. Ultimately the integrity, values and customer service are a reflection of the company overall. I do not recommend Plumbing & A/C Medic especially for your wives, daughters and family members part of the LGTBQ+ community.
Patricia Rozell
a year ago
My water heater started leaking at the worst time. Family coming in for baby shower that same day. The staff was very friendly when I called to schedule an appointmen. Was very happy that I was able to schedule an appointment same day. Drew came out was on time, friendly and very informative. Needed a new water heater was able to install same day. Devon was the person who did the install. Called when he was on his way as promised, very nice young man. Very happy with the service.
Tech was excellent, a true professional in every way. Highly recommend…
Miguel was on Tim, responsive and knowledgeable. We had a exterior basement drain that was slow to drain. He share what he could do and the pros and cons of that. He was able to clean the drain so when monsoon season comes we have peace of mind that the patio will not back up into our basement. We asked him about scoping the rest of our drains and he did not over sell us on services not needed. He did however drain and inspect our water heater for no charge. Highly recommend them.
Allen Siperek
4 years ago
Plumbing & A/C Medic installed the second complete A/C unit at my AZ home today. Another great job! The installers were polite, competent and cleaned everything. Just like with the first system installation. Good company and I highly recommend them.
Miguel Sanchez
5 years ago
Kyler was great, very helpful and knowledgeable. He even went over to my neighbor who had a drain issue and helped him out. He is the best and plumbing medic is lucky to have him on the team.Both my neighbor and I signed up for the membership since we liked him so much.
Deanne Snider
2 years ago
This was, seriously, a horrible situation. Slow drain pipe, thought it was tree roots. My entire sewer line had to be replaced. Jonathan and Tim were exceptional at delivering really bad news and proposing a repair process I could deal with. They were professional at every step and did a great job. Quick, professional and great people to do business with.
James Buechel
7 years ago
The team is very professional - from dispatch to the technicians. Excellent communication of there arrival status and next steps once the problem was identified. Clear explanation of the nature of the problem and options to resolve the issue. The employee's (Frank and Alex) took the time to make me feel they were on top of the situation and would ensure my satisfaction.Great service!
Very difficult to deal with.We contacted this firm several days ago to get a quote to install a hot water recirculating pump on our water heater. The plumber, Cody Ray, came out and gave us a verbal estimate. He left his cell phone number with us so we could call or text him with question or to schedule the installation. We texted Cody and he didn't respond to the text. No one followed up with a written quote for the proposed work.When we called the firm several days later, we got a call center agent that didn't know much about plumbing and could only schedule appointments. They passed us through to dispatch who was slightly more knowledgeable. The dispatcher sent us an email with a description and quote of the job in broken english. Several words in the description simply didn't make sense. Cody quoted us a 5-year parts and labor warranty. The warranty in the written quote was 90 days. The dispatcher told us that she would have a field supervisor call us to clarify things and answer any questions. We waited several hours and no one called. We called back and the dispatcher told us it could take 24-48 hours for a supervisor to call us back. Ridiculous; surely supervisors have cell phones.We're done. We should not have to work so hard and wait so long to spend money (not a lot, just $1,000) with a plumber on a simple job. The communication has been horrible before we contracted for and paid for the work; imagine how hard it might be to schedule warranty work if something breaks. I can't recommend Plumbing and A/C Medic for any work. The firm is too bureaucratic, their business processes need dramatic improvement, and their customer follow-up is poor at best. There is simply too much competition in the plumbing field to be this bad at the fundamentals of customer service.
Leigh Lindstrom
a year ago
The service was fantastic. Very professional and helped us with some very challenging plumbing issues. I highly recommend Nicholas as he came to our home very quickly and was a wealth of knowledge.
Honestly Carlos was the best technician I have EVER worked with. He was communicative, professional, worked exceptionally efficiently and genuinely one of the nicest dudes I have had the pleasure of encountering.Cannot recommend enough. 11/10
Terri Lindsay
5 years ago
Called Plumbing Medic this afternoon for a subpump that would not stop running. They had Frank, who had installed this new pump about two years ago, out at our home within 2 hours of my call! Love that fast service. Frank arrived and was able to solved the problem quickly and without have to take everything apart. I was happy that they were able to send out Frank who was familiar with the plumbing situation in our basement. He also took the time to go over what we could do to make sure we didn't get any of that 'sewer' smell that can happen when toilets, sinks, tubs, etc aren't used for awhile. Thanks Frank!
Debra Syvertson
5 years ago
Francisco was very polite, friendly, and a very professional technician. He replaced a bathroom faucet, and checked our plumbing in our home to let us know what further repairs are needed. He encouraged us to sign up for the discount protection plan, which we did. I would recommend asking for this technician if you need a plumber.
This company does a great job! Daryl is amazing... he's been out for two different repairs and quickly and accurately diagnosed
both times... friendly staff very courteous. I am sticking with this company and recommend them!!
nick williams
2 years ago
Irving and Abdiel were very professional. This wasn't just an easy snake the drain unclog job. About 15 years of grease, decaying food from garbage disposal totally clogged my drain. They went beyond what I expected and I felt they are very trustworthy. Great job guys. I'm happy and will be a repeat customer and will tell my friends and family to call you whenever they have a problem you can fix.
Nick Thompson
4 years ago
So.. getting the guest room set up for visitors and I noticed the bathroom toilet was a little wobbly. I can fix that.... one thing led to another and I ended up buying a new toilet. But the install began to go bad... this morning at 7:45 I called Plumbing and A/C Medic and asked for some help. By 9:00 Francisco was at my door and a short time later my problem was solved. And it wasn't a death punch to the wallet either. Thanks to Plumbing and A/C Medics for the fast and affordable service and thanks to Francisco for the professional help!
I’m extremely pleased with the level of service Devin provided, along with his professional demeanor and skills. Thank you so much! The front office gals I spoke with were extremely nice, and I’m grateful for them coordinating everything!
Kayla Johnson
7 years ago
Vince was very professional. He explained all the options to chose from. He also gave me quotes on additional items that will need to be replaced in the future. I thought their pricing was very reasonable. I will definitely use them again!Also, Joe G. Was also here and cleaned out my drain for my washer. He was very polite and did a thoural job. Everything is in great working order. Thank you again Vince and Joe!
Michael & Christine Archer
5 years ago
We called Plumbing Medic after we tried a plumber we had used previously but who never returned our call. The office staff was helpful and Kyler was the young man who came to our daughter's home yesterday.He was very knowledgeable and efficient in solving our problem and he was very friendly and personable, too! A perfect combination! Plumbing Medic is fortunate to have such a fine representative of their company.Thank you, Kyler.
I posted a review previously about an experience we had recently with this business concerning installation of a kitchen faucet. As I stated previously, the cost stated to my wife by the technician was way out of line. The owner of the business called me back and wanted details of the situation. I had my wife call and explain everything as she had been the one dealing with the technician. After listening to her side of the story he agreed to return her $39 check and he explained his situation as well. His technician was new and needed to check in in on situations like that. My wife and I were pleased with his kindness to return the check. That kindness goes a long way in our book. This business had replaced our faulty water heater just two months prior in speedy fashion I might add. I believe this business to be very fair in its dealings with customers.
I had spent 2 weeks replacing gas pipes and reached a point I couldn’t do anything. I feared calling a plumber because of anticipated charges. Their ad said they charged by job not hour which gave me peace of mind to call, get their assessment and estimate. They explained the options, were clean and professional and helped teach me so I could finish the job myself. I highly recommend this company
Teresa Miller
5 years ago
I was so pleased with Plumbing Medic...from the office staff, Karen M, who was so attentive to my latest technician, Francisco, who spent time explaining the concerns about the water treatment systems in my home. He even called and sent pictures to the CEO of the water system who provided him with potential solutions for the 'fix'. They then scheduled a follow up in 30 days to ensure all was working as expected. Such kind folks and well informed. I would highly recommend them!
Annette DeCarolis
a year ago
We have been using Plumbing and A/C Medic since we bought this house 4 years ago. Darryl has been out to diagnose, recharge and repair our HVAC system. When we had a clogged drain, Miguel came out and cleared the clog, then he scheduled a follow up / check the drain flow visit... Both techs were very professional and informative. AMAZING SERVICE.
Jeannette Vaughn-Dotterer
a year ago
Great customer service, friendly. Spencer was knowledgeable about what needed to be done and costs were fully disclosed up front.
Susan Simpkins
4 years ago
Technician, Chris, arrived quicker than anticipated. He was able to determine the cause of my AC issue very quickly & discussed the cause, part replacement & suggested an added item. I contacted my spouse so the technician could explain all to him too as to why the additional part was beneficial & agreed with the new part installation. The AC has been running great.
Dave is very professional and courteous. He did an excellent job, I really appreciated everything he did. I would definitely use your service in the future and recommend to my friends as well.
Thank you very much Dave.
After receiving other quotes for a new water softening/filtering system, including a complete water line replacement, we were hesitant on moving forward. But the estimate from Paul at Plumbing & A/C Medic was fair and understandable. Plus, we got lucky and work started the next morning. All of the staff and techs were professional and friendly. We were surprised to have everything done by the end of day 2 and couldn't have been happier! The ONLY reason we took one star off is that we weren't told beforehand about the additional interior holes that were needed to connect the outdoor location of the water softener. We do understand the reason for it, and love the quality work they all did. If you need a professional plumber who does quality work, give them a call!
Nichole LaPado
5 years ago
Plumbing Medic is amazing! The pricing is he pricing and there is no surprises! The work is absolutely quality and the customer service is amazing! They work booties and rolled out mats to work on to make sure my flooring was protected. I would recommend them over any plumber who has ever been to my house!
Louise did a great job solving my problem. His professionalism was outstanding I also appreciate his punctuality.Thank you Plumbing Medic for send Louise to my house.
Devin showed up, changed out a faucet cartridge and drained our water heater. He was prompt, explained the problem, fixed it and was very polite. Could not have had a better experience. Highly recommend. Deb Sapin
The technician was friendly and got the job done very quick. Excellent!
Robin Ziegler
4 years ago
The response time was great and the nice young man “Jarad” that was sent to our house was wonderful. He was polite, pleasant and did a great job in a short amount of time! Would not hesitate to call again!
Well, I had to have my main sewer line replaced on my Mfg Home. After checking around, Plumbing & A/C Medic came in over $1,800.00 less than the high bid, AND was able to come out the next day (vs a week +). And, everyone that I dealt with (telephone CSR and field techs) were great to deal with. Everyone was professional, yet nice and polite. Keep it up guys (sorry for the delayed posting; have a major medical issue going on with my mother).
Steven Lococo
4 months ago
David knew his stuff.HE did a great job.keep up the good work
Rebecca Vaughan
5 years ago
They have done a bunch of plumbing at our new home. They showed up on time, very professional, knowledgeable, customer service oriented. We have been very pleased with everything they have done. Would recommend and use their services again.
Vince and Joe were very courteous and very professional . They explained everything and showed me what the problem was. I think Vince was happy when he didn't have to deal with my dad anymore....I don't blame him..I don't like dealing with him either....lol. Over all, I am very pleased with the service. Thank you Vince and Joe.
Suzette Coggins
a year ago
Thank you Plumbing Medic, Jonathon did a great job clearing our drain issue , checking the water flow throughout the house, and explaining what he needed to do, and the charges that applied!
Patricia Gales
3 years ago
Always professional and courteous. Francisco Duran came out and fixed my leak and other possible issues. A+ service. Will have him back to complete the rest of my plumbing work.
Joe was knowledgeable friendly and up front about everything he was doing. This is the reason I purchased the service partner plan. I would recommend A/C Medic to all family and friends without any reservations.
Holly Brestel
3 years ago
Plumbing and A/C Medic quickly got someone out same day, and the tech Nathan was awesome. He’s super knowledgeable, professional, and worked diligently to make sure I had cool air again on a 109 day. He also wore a mask and booties in the house, for anyone worried about safety during the pandemic. Can’t recommend them enough! Thank you so much, I will definitely be calling you folks for any plumbing or A/C issues I have in the future! 🙌🏻
Ilona Harding
3 years ago
It's always a little scary to to engage a new service person but, once again, Home Advisor came through for us. Plumbing & A/C Medic sent out Darrell and he did exactly what we needed and even went beyond to answer some unrelated plumbing questions. The cost was not scary either!
Howard Allegan
3 years ago
Kyler just left my repair job.
Very professional person and work ethic.
Wore his mask and slippers, and provided cost-saving options. But mainly, he fixed our broken copper line. Thank you.
We initially called Plumbing and AC Medic due to a broken main water line. Frank was dispatched, and had the repairs started right away. Due to unforeseen issues with the original water line, the repairs took a little longer than expected, however Frank was there the whole time with us, explaining what was happening and why. This is where we were able to see just how much pride Frank takes in his work and the companies commitment to 100% customer satisfaction as he ended up needing to spend 2 whole days on this repair. Price never changed from the initial quote, despite the extra time needed, which was nice. Upon completion, Frank did a whole home inspection and was professional and courteous the whole time. Between the tests on our water that Frank did with us and our level of trust in Frank from previous repairs, we opted to get the carbon filter and RO system installed. Frank once again took the time and explained how everything works, benefits and once again the tests on our water. We are so very satisfied with our home water system!!! Frank was a pure pleasure to work with, knowledge of his profession second to none, and because of these experiences, we have a plumber for life and will recommend Plumbing and AC Medic to all our friends and family. Thanks for everything!!!
A very professional experience from the office support to Kevin, my service tech. I called Tuesday with my issues and had service Wednesday morning at 9:00AM! Kevin worked quickly and cleanly. He could not have been better in any way!!!I question pricing as there was quite a difference between what was advertised, my original quote, and the final cost. While a significant issue, this was my only concern.
Michael Frederick
4 years ago
Technician was very friendly and professional. He told me exactly what he wanted to do for my water softener install so I would be happy with it. Technician was very thorough and knowledgeable, he did a fantastic job. I would want him to work on my softener again if needed.
Frankie Ramirez
5 years ago
This is the best experience I've had with an AC company. Trevor analyzed and found the root problem that I was having with my AC unit. I've had 3-4 visits from different ac companies THIS YEAR because of low refrigerant. The previous technicians recommend a new line set because there was a leak in my system, which would be really expensive.Trevor was very informative in everything he was doing on his visit. He went out of his way to find the leak and he saved me from having to undergo a major, unnecessary, repair.Thanks again! I will be using you guys again for future maintenance and repairs!
The technicians were knowledgeable and very polite and informative. They carefully explainedto me what was needed to resolve the plumbing issues that I was having and they performed the repairs efficiently and at a reasonable price. I will call upon them again forany future problems. Plumbing Medic Inc. is definitely the best plumbing outfit I have dealt with.
Leak in wall I tried to fix and nearly burned down the house. 8 p.m. I called them. By 10 p.m. it's all better. Hooray! $162.41
Kyler from Plumbing Medic came out and fixed our re circulation pump. Service was awesome!!!! I called at 8:30 am and he was out here by 10am. He quickly diagnosed the problem, explained clearly the issue, and by 1:30 he was FINISHED!!!! I highly recommend Kyler for his knowledge, expertise, and honesty. Thanks Again
My water softner went out so they upgraded it and put in a whole home filter. Also the old softner was not installed correctly. They re did the plumbing and moved the new system where it was supposed to be
Jose Aguilar was our tech, he did an amazing job! He quickly diagnosed the issue & fixed it fast! I was really impressed with Jose & Plumbing Medic (same day service) & will definitely reccommend them to everyone I know! Thanks Jose & Plumbing Medic!
Hats off the technician Darryl. Pleasant to take with, knows his work and just gives on a feeling confidence with the work preformed. Also the woman who answers the phone is the most friendly person to set an appointment with. This company hires not only qualified people but people who care. Thank you!!!
CrimsonRoseofMoon
5 years ago
Wonderful customer service! Mike and Nick were so helpful, and patient! I can't believe how easy they made everything. My grandfather and I are so pleased. We needed a new water heater and it was installed the same day! I would definitely recommend them to anyone. No hassle. Lovely people.
Kyler was very knowledgeable, came out and answered all our questions about our GE model water heater. Offered several diagnostic plans and options moving forward, thankfully it was a simple fix. Kyler was honest and transparent all the way through, well done.
Carrie Rogerson
5 years ago
Sean and Jamie we’re very professional and informative. They took care of a plumbing issue that I was dealing with for months. I am a member of Plumbing & A/C Medic and I now feel confident that my future plumbing and AC issues will be resolved with professional and top notch care!
Vernon Vasquez
6 years ago
Here I am with a fridge ice maker line, completely mangled, because I'm an idiot, on a Sunday and the water supply to the house turned off. My brother recommended plumbing Medic. Francisco arrived within an hour and completely saved the day. The estimate was provided before any work was done. Was completely reasonable and Francisco was done with the job within an hour. I would have expected to pay twice as much for the work. Total quality and the utmost professional service. I will definitely call plumbing Medic for any and all future plumbing work needed.
Mr David Somers has been a real pleasure having in my house. He completed the job in a timely manner, & I'm extremely pleased with his cleanliness, & neatness. He took the time to walk me through the entire job, he was extremely patient & understanding with me. Thank you very Dave, I truly appreciate your hard work
You know you've selected a great plumbing company when the neighbor's plumber comes down the street to talk to my installers about applying for a job!!! AND they were referred to me by another plumbing company that only served the West Valley, I live in Chandler.Two months ago, I'd noticed a musty odor coming from the bathroom faucets. After a trip to Home Depot to replace faucet filters it still didn't eliminate the odor. Josh came out for a service call. After explaining what the cause was and checking all the faucets in the house, I realized the existing soft water system and filter wasn't doing the job anymore. I'd been paying $40.00 a month for 13 years!!!! I have more than paid for 2 new systems!!!While Josh was here he also screwed down an open cap on my hot water heater, left open by the installer. Nice!I decided to purchase the carbon filtration system. Josh returned on the install date (on crutches with a torn ACL) with Kyler to assist. They were on time! They were personable yet professional & done in 2 hours. They spend a lot of time demonstrating the LED panel & making sure I knew how to program the new unit, check it's cycling status, etc. They neatly removed the old system and pipes.I have worked over 30 years in customer service leadership roles and these guys get it! They are FOCUSED on customer service (not a hard sell approach). Josh understands that if a company treats you right and pays attention to the little details that it earns loyalty. They are reasonably priced and more than competitive. I am a customer for LIFE!
I needed my kitchen faucet replaced and two ceramic cartridges for my two showers. Jose Aguilar came out. He was very knowledgeable and customer service oriented. He advised me to select my own faucet at the local hardware store because it would save me a lot of money and gave me a discount on installation since I had multiple repairs. He also gave me some other advice about my water heater maintenance and water main, and even some cleaning maintenance tips! I thought he was very knowledgeable and polite and went the extra mile to ensure I knew what he was doing. I would definitely use this business again.
Chuck Mastrean
3 years ago
Not very happy with this company I feel like I was scammed. They quoted one price on the phone and it ended up costing over 3 times that amount. They actually wanted over 5 times the original quote but I complained enough and they discounted it. Never again and it’s a shame because I am a property manager and could send them lots of business.
Rebecca Perez
4 years ago
My meter line started leaking on my end and water started seeping up from under ground. I called Plumbing Medic and another company to get an estimate. Plumbing Medic was better priced and offered me 2 options. Josh explained both options to me and called me back to make sure I understood both options. Josh was great in this whole situation. This is the second time I have had Plumbing Medic do major work on this house. Great company to work with!!
Anaya Magnesium
9 months ago
Spencer and Devante ran a crew that was awesome. My house is 70 yo, so u can imagine the problems they encountered. This crew never let an issue stop them. They immediately figured out a fix and it was all done fast, professional and correctly. I joghly recommend this company. Their entire crew are amazing plumbers
I have a two bedroom, two bath condo. I purchased it with two stand in showers and knew eventually I wanted to have a bathtub installed in one. Having a small kiddo - I wanted her to have a tub and not just a shower. I didn't know if it was totally possible, just something I badly wanted. These guys made it happen! I'm completely blown away by the fantastic service and commitment to excellence that this company demonstrated. Mike and Wally went above and beyond the call of duty to make my dream bathroom happen. As a single mom, I sometimes don't always have the time to do all the things around the house that are necessary. Mike noticed my air filter needed to be changed and took care of that as well. That's just a small example of the dedication and care they showed my home. I'm incredibly happy with how everything turned out and could not be more pleased with the entire company. And my little mermaid could not be more excited about her new tub! Thank you!
Valerie Whelan
4 years ago
I have to say, this has been the best experience I've had so far! No pressure, above and beyond service. My tech was absolutely awesome, and I'd recommend them to anyone! I have a home warranty, and their contractor didnt do half the inspecting he should have! AC Medic found things with 50 seconds which should have been identified by AZ Trade Masters and wasnt!! I have rusted through pipes and need a new unit.Yes, it's an unplanned expense, but it should have been found before I had to oget a second opinion!! Now the gloves come off as I fight the warranty people!!
Great service. Technically very informative. Excellent job all together. Will recommend this service teck and company. Price was reasonable. Coming back tomorrow to do camera as final step.
Jose was AMAZING!!! He was very professional, polite and knowledgeable. He is an extreme asset to your company!! Monica, Melissa and Ashley were also great at fitting me in and lowering my panic level. I would give them 1000 stars if I could and HIGHLY recommend them!! THANK YOU!!
Annette streif
a year ago
Tech came to fix my clogged shower. Needless to say he did not have the right equipment imagine that? Said he did not like mornings but would be back at 9am the next morning. What a joke never called in the mean time now I have to call a reliable company. I would not recommend this company for any reason.
We had a power surge that took out our capacitor and circuit board in our heat pump. I called in the AM and they were there within 3 hours. They noted the system was under warranty and ordered the circuit board from Honeywell. Recommend and I had installed a surge protector.
Christina Eberhardt
8 months ago
Henry was our service man. He was so thorough explaining every aspect of the process and even provided information for continued maintenance. We had a great experience.
I called Plumbing and A/C Medic in desperation on a Sunday afternoon due to a leaking water heater. They happened to be the third company I called. But I wish they'd have been the first.The person on the phone was professional and courteous. The person they sent out, Dave Somers was knowledgeable eager to get us taken care of.What started out as a water heater replacement turned into a complete repiping of our home. Dave and their lead plumber worked very hard over the next several days to get the job done and done right. Keeping us apprised of the repairs, letting us know our options and trying to minimize our dislocation at the end of each day.I'm glad I ended up using this company and would happily recommend them to friends and family.
Ronald Bergen
9 months ago
Had a clogged line called them from ad in the real yellow pages yes a phone book talked to a very nice girl they couldn't make it that day came out next day Kevin (nice guy) took care of it told me a few things that I should have done soon a very good experience will use them again
My technician was friendly, professional and on time.
Pleasure doing business
Newlight Tile Restoration & Remodels
2 years ago
Had experience with 2 plumbers Wes and Jake of Plumbing & A/C Medics. Both plumbers were clean respectful and communicative with us. The quality was top notch and all though a bit pricey, there work is clean and there warranties are backed by a 5 year. If your looking for quality work with excellent crews this is a one stop shop.
Jose who came Thursday and Kevin who came today were both very professional and courteous. They put plastic shoe covers on before entering my house and we’re both very neat in their work. I will highly recommend this company!
I used love plumbing medic! We have used them for multiple projects and issues over the past years and they never dissapoint! Until now. Our most recent is when our ac went out and 9 month pregnant wife was at home with our two kids. They explained in detail what they could do and when they could be Out to fix but when came out, spent 5 minutes looking at and assessing the problem. When we called back 2 hours later because we gave our ac some tome to cool down, they could no longer get anyone out that day. Schedules someone for the following day... they didn’t show up. Called back saying we needed to schedule after 4, called at 3. I guess service doesn’t matter when we paid you to fix something and then it never got fixed. Was a very loyal customer for over 4 years and will not be going back due to this last experience.
The service technician was very nice and knowledgeable. Arrived on time and got right to work. Will definitely use again.
Janice Anglada
3 years ago
The tech was at our house in less than an hour after I had called. He was very professional with his personal protective coverage on. He was very friendly and easy to talk to. He explained what the problem could be. Got tools from his truck and came back and within minutes our issue was resolved. He also pointed out another issue that could become a problem in the future and suggested that we might want to take care of soon. I highly recommend this Tech and this company. Will use them for all of my future needs...
I am taking the time to write this review because I had exceptional service from Plumbing Medic. Home repairs are definitely not my area of expertise, and I was on the lookout for a dependable, trustworthy company. As soon as Mike walked in my door, I felt like I made a good choice. I appreciated the time he took to explain and show me the work he was doing as well as suggesting a maintenance program that the company offered. I had the same experience with Austin 2 days later when he arrived to check my AC unit. He took time to explain how the unit worked, how maintenance prolonged the life of my HVAC and various options I could consider. I am a new Plumbing Medic customer, and I plan to continue to use the company's services in the future.
cathleen johnson
4 years ago
I wish that I could give them more than 5 stars! Jonathan was very professional when he came out this evening and cleared my drain in no time at all! I will definitely be recommending to all of my family and friends!! Thank you!!
Kathy Reardon
3 years ago
Carlos did such a good job. He was like Superman, doing most of the hard work. They were short staffed, so it was mostly him doing all the digging. He went out of his way to make sure that I at least had a toilet to use. With this covid virus, mostly everywhere was closed to restrooms. Tim and Jonathan were so nice and helpful too. Answered all my questions and were patient with me. I highly recommend this company, they made sure they did the job right.
Aaron from Plumbing & A/C medic was awesome!! He came out to my house in Gilbert in a timely manner and right from the start he was very professional and courteous. He explained everything thoroughly and made sure I was aware of everything that needed to be done. He definitely went above and beyond my expectations... he also stayed to make sure the project was completely clean after he was done!! Will definitely use this company in the future. Thank you Aaron!!
Karen Rounsborg
a year ago
Our Rheem water heater has corrosion on the bottom of tank and expansion tank bottle but is only 5 years old. I found out we have a 6 year warranty on current unit. We wanted to get it looked at before we have to deal with a mess. Drew came out and explained all our options: warranty switch with one year warranty, new professional tank with 6 year or 10 year warranty, or tankless option with 25 year warranty. We learned how the tankless Nortiz water heater works and the benefits as well as the difference between a performance and professional tank water heater so we could make a good decision.At this time, we decided to use the warranty option but next time when we don’t have a warranty, we will consider the tankless option as seems to be the future based on research, reviews, and neighborhood input.I would recommend Drew at Plumbing & AC Medic to our friends to get quotes on options. We sent Drew a text on our decision. Within 5 minutes, he called to schedule installation. We have a scheduled appointment for Friday for replacement with one of their technicians.Also the appointment staff returned my call within minutes of chatting. I called 2 other companies a couple days ago and still have not received a response. So far, the customer service has been great. I will update after the installation.Cameron installed the new Rheem 50 gallon gas hot water heater on Friday, He called ahead and was on time. He was very polite and professional. I would recommend this company with my experience this last week.
Courtney Mitchell
3 years ago
Highly recommend! One of the only companies that offers free estimates and no hard sales pitch. After scheduling the estimate, Kyler came to our home to evaluate what exactly was going on. It is so true that you can’t estimate a price on service without seeing what the problem is! He was very knowledgeable and patient during the whole process educating us about the products and maintenance along the way. We will definitely be repeat customers in the future, hopefully for planned services versus plumbing emergencies! Thank you Kyler and Plumbing & A/C Medic!
Tim, Max, Louis and Jimmy all worked very hard and long days to complete a full drain pipe replacement (not sewer). They were friendly, communication was great, they were polite, considerate and cleaned up after themselves every day. I also noticed something I don’t normally see in companies that have provided service at my house, all the guys really seemed to like the company they work for and were in great moods even though this was a soul crushing job. Towards the end of the job I had a concern about an the way the kitchen Sink was draining but was able to talk to the general manager and he assured me the issue would be resolved to my satisfaction and the team returned the next day and worked hard to correct the issue. I would highly recommend Plumbing an A/C Medics for any future plumbing issues and would recommend them to my family and friends.
After running out of ice and no ability to make more, I called plumbing and AC Medic and they had someone out within the day! Big thanks to Dave for coming and hooking up my icemaker! He was professional and courteous, he even brought me a 10 pound bag of ice because he knew that we were out! I'd recommend Dave for your plumbing needs! Great customer service!
I had a plumbing issue so I reached out to a couple of plumbers and one being Plumbing & AC Medic. Kyler came out and we reviewed the challenge and he quoted me a price. I did chase a previous plumbing company out because the quote for the job was too hard for me to swallow. Kyler's quote was within that same range and though it was hard to swallow that charge I liked Kyler so I said I would go ahead and agree to the price. 15 minutes later Kyler informed me that he was able to resolve the issue without a huge expense since he was able to unscrew a piece I thought was broken. This saved me a bunch of money and Kyler could of done the task that we agreed upon and I would never have known about the easier fix. This is exactly why I will spread the word about Plumbing & AC Medic and specifically Kyler
Stephanie Small
4 years ago
My AC went out unexpectedly after 5 pm. AC Medic had Roy come over that evening. He diagnosed the issue, gave me a reasonable quote on replacing my 18-year old unit and was back the next afternoon to install it. Their communication was fantastic, constantly giving me updates on arrival times and work ETAs, Roy was delightful, friendly and professional. The unit is working great so far. A year ago they also replaced my hot water heater. I would absolutely recommend Plumbing & A/C Medic.
Full replacement of HVAC system. Pedro S., Brent, Andrew W. And Jesus L. were on time and worked steadily throughout the day. Removed the old unit and installed the new unit to high standards, showing teamwork and problem solving along the way. Even contacted the manufacturer after hours to secure a replacement when a part was found to be faulty. They made sure we were happy and had no questions before leaving after a very long day.We’ve used their maintenance and repair service for almost 2 years and have been impressed by their prompt response and quality work.
Michelle Clipfell
3 years ago
This company is incredible!! The staff members went above and beyond to help repair our AC units! Special thanks to the amazing staff: Bree, Nate, and Mike who worked closely with the warranty company to get the repairs authorized and covered! Your company was professional, personable, and timely and prioritized our repairs even during the busiest season(AZ summer). Would highly recommend this company to anyone!
Caree Clemons
4 years ago
***edit*** I am updating my review. I spoke with Sean who was very understanding of my sticker shock and he was able to work with me on a refund of some of the amount. I really appreciated the quick call back and discussion that we had and I am very impressed by the professionalism he showed. No feelings were hurt he just wanted to make it right. I am leaving off one star just because I do think the pricing is on the higher side...but I totally understand their business model. If we ever have a larger plumbing project I will call them again.Leaving two stars because while getting someone to come out was easy the cost was INSANE!! I was quoted a service fee as well as an emergency fee because it was a weekend. Both of which I was ok with paying. When he came to do the work it was triple that. Had I known it was going to be $500 to reseat 2 brand new barely leaking toilets I’d have made other arrangements. My mistake for not asking what the hourly rate would be but he was here for 20 minutes and I never thought it would be over $300 for labor. CRAZY! I feel robbed.
margaret mendez
5 years ago
Frank Wynn the Plummber was very clean and professional. He reviewed the situation of my bath tub and resolved the problem. He left everything just like it was and now I’m very happy to have my tub back in working condition. I would highly would recommend this company to all my friends and family. 👍👍👍👍👍
Henry was very helpful with the clogged sewer line outside. He was prompt, courteous and efficient. Josh came out to look at another plumbing issue in the home and was also excellent.
Josh was great. Explained everything to me and showed me what was going on and how he would fix it. I also really liked the two year warranty I received on the parts and labor. Great company
Lisa Steinheiser
3 years ago
Wally was the plumber that showed up and I felt comfortable immediately. He understood my issue and seemed to really care about what I was dealing with. I will use him for any future plumbing needs and recommend to friends and family. Excellent quality work and very knowledgeable!! Thanks, Wally
When we were having serious plumbing issuses with the main line, my sister found Plumbing Medic online, and Mike German came to check out the situation. He resolved the immediate problem and explained the issue that was creating the water blockage and backup. I was impressed with his professionalism and communication skills, and he not only explained the situation but offered affordable alternatives. I believe we were very fortunate to have found Plumbing Medic and Mike.
Plumbing Medic is by far the quickest and best company when it comes to anything in your home. Very reasonable prices and friendly technicians. Chris helped me fix my AC unit in the 110+ degree AZ heat and was very knowledgeable about longevity of my unit and what could come next. Preventive maintenance is key! Thanks Chris!
Kristina Burden
7 months ago
Will call tomorrow....unable to set the thermostat for heat.....need a tutorial lol your tech, David, was great...did the work quickly and was very helpful explaining the problem with the coils. The thermostat issue is not his, but mone.
Suzanne Holden
4 years ago
Plumbing Medic has always provided me with a very prompt appointment for a plumber. Even when it isn't urgent. In this case it wasn't urgent, but I did need help with a toilet that was rocking. It was fixed just the way I want it by a gentleman, Francisco, who was most kind and helpful. And ihe cleaned up the job afterward. I appreciate all of that thank you.
Lori Robinson
4 years ago
Very pleased. I was the first appointment that morning with Francisco. He was very pleasant to work with. I had a leaking water spicket in the front and a water line for my ice maker that had been installed wrong so hardly any ice. He got both things fixed. Took his time and got the job done right the first time. Would highly recommend them.
Gerald Gerstner
6 years ago
Service was very quick to respond (less than an hour) and problem was quickly resolved. Service charge of $100 was considered reasonable for quick response on a holiday weekend. Problem is not totally resolved, but we are in contact with our home owners insurance claims rep.
The tech, Henry was not able to fix this one unfortunately. The problem was beyond the length of the 64 feet of snake he brought with him and the water jet he subsequently brought did not break up the clog. However, even though they could not fix the issue, he did what he said he would do and issued a refund when they did not get it fixed. Because of this, I would use them in the future. Scott B
I had a leak at my shower that was misdiagnosed by another company. Jake did an amazing job of finding the source quickly and fixing the leak with minimal wall damage. The company keeps you posted on arrival times and the techs are friendly, knowledgeable and professional. Thank you Plumbing & AC Medic!!
I had mY toilet overflow in one bathroom and a. Clog I couldn't just plunge away then saw the other bathroom the toilet was overflowing and dirty water coming out of tub drain Louis was very informative, courtesy was great and price I could afford ,you won't be disappointed afraid I was going to pay large bill first estimate was almost double to just look and wanted to find more problems so I would] pay more
Dominique Doria
2 years ago
Incase anyone needs some work done and wants some ideas on the pricing: Also adding average market cost for transparency.Camera and locating= $275Jackhammer rental= $225 (average is $120)Containment and runners(tarps)= $325Concrete breaking (16 sqft)= $2,250 (average $96)Concrete patch (6 sqft)= $325 (average $36)Excavation and backfill of soil= $1,800Piping and connections= $1,724.03“Outside work”= $2,950Update: Spoke to the manager. Super nice! We were able to work out the payment. Still a bit pricy but can’t beat the response time and customer service they have.
robert livengood
5 years ago
Just had pressure control valve and 2 shut off valves replaced. The technician, Kyler, was very courteous and professional. He explained all my options in detail including ones I was unaware of. He even suggested more viable alternatives to projects we have planned. His workmanship deserves better than 5 stars. We will ask for him when it comes time for our next plumbing project.
My clogged main drain needed to be cleared with a snake. It was a Saturday and they were here in less than 1 hour. Jose was the plumber. Very professional and friendly. Paid $49.00 for this service. Fantastic service and value!!
They arrived at my house exactly 2 hours after my first phone call...which was an hour EARLIER than they initially estimated. The guy who did the work, Dave Somers, was nice, knowledgeable, and was done super quick. He went above and beyond, was super helpful! Will definitely use them again and refer them to anyone.
Earlene Miller
a year ago
We had the entire sewer line replaced 2years ago. We had a clog in the kitchen and after the camera was run the clog was found in old plumbing that we thought was replaced. However due to technically in the contract we had to pay to have part of the sewer replaced that we thought had been fixed. Not a good feeling
Plumbing Medic was excellent! Responsive, on time and excellent communication. Our tech, Luis, was kind, thorough, and quick in unclogging our kitchen drain. He went over some preventative tips for the future as well. Would recommend Plumbing Medic and Luis specifically to anyone needing plumbing help in the future!
Plumbing & A/C Medic is one of THE best Company's I've ever called for service! Arrived home late afternoon to find my gas hot water tank leaking water from the bottom and onto my garage floor !! Upon inspection I discovered it was original to the house and over 20 yrs old ! My sons recommended that I call Plumbing Medic and am SO happy I did. Plumbing & A/C Medic had someone to my home within 45 minutes. Their technician, Dave was so knowledgeable and explained all of my options for replacing the unit.Dave did an excellent job !! Not only did he have to change the water shut off pipe and valve because of corrosion, but also had to run new copper pipe to accommodate the larger tank ! All in all he did a beautiful job for me and my home ! I intend to call Plumbing & A/C Medic for any future needs. They were courteous / kind and prompt.
Great experience from start to finish. Tech Edward came out and installed 2 thermostats for me I was too dense to install. Very professional and courteous. I will use again and recommend!
Donna Alexander
3 years ago
nice people but could not get the job done. I was told that the pipes were in need of replacement and therefore the clog could not be reached and removed. This cost 220.00 to pay for a hydro wash to clear out my pipes . I called Rotor rooter they were clearly pros at what they do. They unclogged my drain within an hour. I was so relieved .I will stick to a reputable company and not try to save a few dollars next time.
I was having a extreme problem with dust in my house. The dust settlement each day was so heavy you could write your name on the top of my tables. You could also smell the dirt in the air. We had a scrubby placed on our heating/cooling system and also had them install their special air filters. I couldn't be happier. The dust is almost completely gone. I only have to dust 1 time every week or two. Also the air smells so much cleaner. It is not often you buy something these days that you are completely satisfied with. I feel this was money well spent and extremely glad I had the scrubby installed. I highly recommend this product.
Henry was the best plumber I could have asked for - he was patient and took time to educate me about what caused my issues and how to prevent it. He educated on services/products I can purchase in the future, at varying price points. He was clean and thorough. He educated me about plumbing/sewer/water treatments not related to the present issue, and admitted when something was outside his area of expertise. I will only request Henry in the future.
Corinna Maries
5 years ago
Alex came to my house yesterday and was very kind and sweet and professional. He took time to show me and let me view what her was viewing in the camera. He came back today to power wash our line and we found the problem. A belly in the city line that keeps causing a sewage back flow to our lines and seeping back up through the drains. Thank you Alex for handling this problem in a professional manner. I hope anyone needing plumbing repair calls Alex first. And make sure you take care of him.
Lowell Hoffman
6 months ago
Everyone was professional and helpful. The communication through the process was excellent. They answered questions and clearly explained everything.
Rosary Reinbold
7 years ago
I am very pleased with the service & professionalism received. Called about the clogged kithen sink at 7:15 am, Austin A. arrived at 11 am, & done before lunch. Informative on the extent of the clog & what we could do prevent another. Taking his advice! Austin is professional & friendly & a benefit to the company. I highly recommend.
Devin found and fixed a leak that caused water and some mold damage between the garage and kitchen wall over the hot waterheater. He put me in touch with people that could clean up and restore the damaged areas. He uninstalled and re-installed the waterheater as was necessary as the work progressed. Always friendly, professional, and knowledgeable.
Julie Gibson Clark
6 months ago
These guys are great. Honest, reliable, knowledgeable and friendly. Super great!
Sheri Sheneman
3 years ago
I will never use this service again. The tech broke my shower pipe with his tool, and I paid him to replace it. I called the company was assured she would call me back never happened. Called again, my son called no response. A less than a hundred dollar service call went up to over 500! Never again!
Jose (Petey) was prompt and courteous. After I showed him the problem - a clogged drain - he carefully explained what he was going to do. Because our clean out was not accessible he had to go onto the roof and clean the drain through the vent, which was understandably an additional charge. Lesson 1: keep your clean outs accessible. The clog was cleared completely. A couple of days later, Don came by to run a camera through the line as part of the service. He noted some issues as our pipes are over 40 years old. He also noted that the main line to the city sewer was misaligned and slowly filling with water. Based on that we contacted City of Tempe, as belong to the SLiPP program. Their contractor was sent and repaired the problem - a cost of $5000 - with no cost to us. Lesson 2: If you live in Tempe check out the SLiPP insurance program! Thanks to Don, we were able to address the problem before it got critical. Lesson 3: Contact Plumbing & AC Medic for your plumbing problems. Very professional and reasonably priced!
natasha ellwanger
5 years ago
GREAT custumer service very knowledgable and personable technicians. Vrry fast. Did everything they could to solve problems before leaving and cleaned up nice after themselves. Coming back to finish up in day cause it was too late to start digging but made sure they got us on books right away. Great company to work with
Barbara Holaday
6 years ago
Andrew and his crew all did a splendid job on my plumbing job. Roots had clogged up the drainage pipes in several places and were taking over the pipeline. The men had a major job to install a new pipeline to the septic tank. While the job took three days, Andrew was good in keeping me up-to-date on the progress as the work progressed. All in all I was totally pleased by the work of all connected with the job, but I was particularly impressed by how Andrew went out of his way to keep me informed and explained the proceedings so I could comprehend them.
Patricia Atkinson
3 years ago
Brandon was very professional. He explained everything, and worked efficiently. We are very happy with his flushing out our water heater, putting on a new shut off valve and hose, and a new flush valve.
Kristie James
6 months ago
As usual, service was great. I appreciate the service you provide and will continue to do business with you. Thanks
Beatrice Jernigan
3 years ago
I’ve used Plumbing & AC Medic before and they continue to meet high standards. We thought we had a slow gas leak from the tankless water heater. Walle came to the house to diagnose the problem. While the leak was not at that location, he was able to find it. The problem was fix quickly and they even honored the warranty, even though it was not their work that they fixed. Thank you
Ryan & Maesie Bender
3 years ago
To begin, Carol got right on my request and answered all of my questions in a very kind and professional manner. She then got Francisco out right away. He did very thorough, top dollar work for a small price. Beginning to end the experience was quick, thorough, professional, and everyone was exceptional and kind. Highly recommend. Thank you!!!!
We needed a second opinion for AC service. Troy came out and spent so much time inspecting to give us an accurate review of what was wrong. He explained everything and took video and photos of the areas in the attic that needed work. He was great. We will be using them for our service. Great company , they came out the right away to inspect. Excellent service!
I had a very difficult job that a few other plumbers looked at and said it was going to take a lot of time and cost a lot of money. Carlos came out and fixed it same day for a very reasonable price. Would definitely recommend using these guys and will be calling them myself for any other jobs in the future! Thank you!
Janet Johnson
7 years ago
Carlos and Jose were both personable and explained everything very clearly so that I could understand what needed to be done! They gave me a very fare price and never I never felt like I was being mislead! So refreshing because I have so many times in the past from other companies! This company has done work for me at my work and was very pleased with that experience too! I would definitely recommend them to my family and friends!😊👍
Roberta Rhodie
4 months ago
We have used this company for many years. Antonio serviced our air today and was very professional,polite and explained everything.
We had a great experience with this company. They were responsive, professional, kind and the most affordable out of 6 companies that quoted us. They were also willing to help us on a Sunday evening! We were called back within five minutes of our request and the technician was out to our home Mesa-Phx within 90 minutes! Henry was professional, knowledgeable, and worked quickly and expertly! We’ll continue to use this company!!
The plumber was nice and very professional. He did a great job. It was expensive. When I called to schedule I asked for an estimate to install 2 new faucets and fix one. They told me they didn't have standard charges, that they charged based on the work and I would get an estimate before they started. Once I walked the plumber through my requests he told meet it was $300 anytime they had to do any work under the sink. He did only charge me $100 to fix the leaky faucet. $300 for an installation is not only a bit pricey, it is definitely an estimate that can be given over the phone.
Very professional and very responsive. Initially said they could be there same day but we’re not able to get there until the next day. Several updates were provided which helped me to plan my day. I would recommend and use them again.
Excellent, prompt response time to our emergency call which turned out to be a major break in the main sewer line on our property. They replaced the section that was damaged and had us up and running again within 24 hours. I wish to commend the following professional service representatives for their knowledgeable and helpful manner in resolving our problem: Big thank you to: Henry, Adbiel, Daniel, Miguel and Joel who worked tirelessly in 118 degree heat to finish this job in record time. We are extremely impressed with the company and service we received. We give you all a 10 rating. Karen & Bob Kruger.
Kevin is my new best friend! He came out quick, was super friendly and professional. He was able snake my shower fast and even offered to help clean up after the work was done! Kevin is a wonderful guy and Plumbing & A/C Medic is a great Company. They're now my #1 go to plumbers. HIGHLY RECOMMEND!!
Martin Grodzki
2 years ago
Needed a sewer scope done and they were super quick to come out, a great price, and Abdiel was incredible helpful and great to talk to. Did an amazing job explaining everything to me as well.
The technician Jose is fantastic, he has done work for me twice. However, won't use them again. It cost me $550 for less than 2 hours of work to remove a clog in the pump. I understand charging by job but this was over the top.
Oscar responded to the service request I filled out on their site within two hours of sending. Due to a change in my schedule, I called to see if it was possible to change our previous appointment and see a Medic in couple of hours. Oscar set that up.Austin unplugged the kitchen drain for $64.00, as advertised. The Medics are very conscientious in their work.Then,Alex used his camera to help diagnose a possible larger problem with my old cast iron pipes and prepared quotes covering a number of different scenarios and solutions.Would use again and recommend to others.04/25/18************New REVIEW**********************Called for service on my A/C unit. Got an appointment next-day with Troy. Did diagnostics and wrote estimate for repairs as well as two options for replacing mu unit. Great service.
First of all, they scheduled us for today which was great. However, there is a $39 charge just to show up at your home. Our particular job was to simply replace an existing kitchen faucet. We purchased the new faucet from Home Depot. The technician told my wife it would be $439 to replace the faucet.My wife said that is outrageous and told him NO. $439 to remove the existing kitchen faucet and replace kohl it with a new one is total price gouging! I will not recommend this company to anybody. Jack Cooper. Sunbird Golf Resort
Francisco did a great job changing out a garbage disposal from a 1/4 hp to a 1 hp. unit. Did it in less than an hour and flushed out the water heater. Would recommend Plumbing and AC Medic which I found from Home Advisor and I’m sure I’ll use them again.
I was looking for an estimate for a tankless water heater installation. The website shows free estimates but when I tried to schedule, there was a $39 service fee. Pretty misleading. Apparently the free estimates are for high ticket items like HVAC systems.UPDATE: I updated my original 1-star rating. Jon called me back and promptly apologized for the miscommunication. The answering service over the weekend gave me bad information about the cost of a service call. I appreciate they owned the mistake and wanted to correct it. I will consider using them next time.
STUART SCHWARTZBERG
a year ago
I called Plumbing and A/C Medic to replace my old water heater with a new tankless water heater. The technicians that came to my house were very pleasant and knowledgeable. They did a very good job installing the tankless unit and cleaned up everything when they were finished, including taking my old water heater away with them. The price was reasonable and I would certainly consider using them again.
Adrian was great and very friendly! Quick and efficient!
I was visiting my elderly father, and while I was there, his water heater went out. I called and was able to set a day and time to have one of your technicians come out and replace it for him. I was given a call on the day the technician was to arrive, and he was on right on time! When he got there, he was very nice and extremely courteous. His name was Jake, and he was a very easy going guy. I had to leave before the installation was complete, and there was a little water on the garage floor from where the old water heater had failed. I didn't even ask him to, but he used the squeegee my father had in the garage and cleaned the water up. When I returned to my father's house to check on the work, it looked perfect. There was no sign that somebody was even there, other than a new water heater in the old ones place. I would highly recommend these guys, and especially Jake! If I have any plumbing issues at my house, I know who I will be calling, and I know who I will be asking for! When I find a company/person that does great work, I stick with them! Thank you very much!!
Nunya Bidness
5 years ago
What started out as a 1☆ rating has become a 5. Long story short, an installation that was leaving a really bad taste in my mouth over some misinformation and a dispatcher on a power trip has transformed into restored faith that there are actually companies out there that genuinely care about their customers. I has previously read some of the glowing reviews and couldn't for the life of me, figure out how on earth I got so unlucky. Turns out, I wasn't communicating with the proper entities. Once that changed, everything was resolved and I can truthfully say that this is a wonderful company!
Anthony Rivera
4 years ago
Shawn did an amazing job with redoing my under sink plumbing. No more leaks! Shawn also has outstanding communication and customer service skills. He will now be my go-to plumber. Take care of him because he is definitely a company asset!
Lori Gilbert
4 months ago
Very careful and considerate in our home. He was able to tell with are high ceilings.
Jennifer Bentley
5 months ago
Everything was timelyand everyone was professional and friendly. When the need arises, I will definitely call on them again, as well as recommend them to others!!
Cordie Takeyama
a year ago
This company has been all around outstanding. We were referred to them by another company that didn't service our area. Every time I have spoken with the receptionists, they have always been very friendly, understanding and eager to help, and I had a great impression of the company to start with, which is super important. The company is very responsive with trying to schedule a technician for service as soon as they can, both times so far we have had someone out next day if the same day wasn't available, and great communication all around between the office, myself and the technician. I need to leave a huge shout out to our technician, Devin! We are still in the process of some repairs, but we are so thankful for him. He is professional and knows his craft in and out, and was able to answer our questions in detail. While he was thoroughly inspecting our property, he discovered that our gas water heater was leaking carbon monoxide from the top into our garage. I was shocked and can only imagine how long this has been going on for, since I hadn't been feeling the most well for a while, and not to mention we have small kids at home. I'm so thankful he showed up to work that day ready to do a job well done, little did he know that that attention to detail saved our family's health!!! He even waited to seal up the leak, free of charge, while the gas company came out to inspect the home and make sure if the house and property was safe to be at. Once they had taken all their readings, Devin sealed the gap where the gas was coming from and waited even longer while I finished up with the gas company. We are now still in the process of getting some other things taken care, as we probably have some sort of sewer gas leaking in our master bath too, and our water pressure is also low. I have appreciated the company's honest feedback and no pressuee approach as well. The initail inspection was very affordable, especially given the quality that comes with it! The costs can add up, but I'm pretty sure we will be able to go through our home insurance for the leak and major repair. They also do have payment options available if needed too. Highly recommend these guys!! Top notch service, 5 stars for the whole team, they all deserve it!
John Linstromberg
5 years ago
The service I received from Plumbing medic was excellent. It was a holiday weekend but they were prompt and providing a temporary fix followed in a couple days by a permanent one. The plumbing technician, Kyler, was exceedingly Pleasant and professional. He was one of the hardest workers I've ever seen. I would not hesitate to use their service again.
The plumber was very polite and kind. He was also very professional. My sink looked like new in 30 minutes. It was simple to you but could have cost a lot down the line.
Bradley Biggs
5 years ago
We had Plumbing Medic out and we were very pleased Then our A/C went out so I thought I would try A/C Medic. The gentleman came out and in less than 30 min he said my compressor was shot and I needed a new fan. He had estimates ready for me. $4900 for repairs, $8700 for a low end A/C unit and $13,000 for a better one. I was charged $79. I thought I better get a second opinion. I called Sterling Air. The gentleman came out and spent well over an hour going thru the system. He said other than being an old system there is no way to diagnose the compressor. There was no power to it. He did have a list of needs though. He said to get an electrician out first an he would come back. The electrician fixed the power and the A/C works great. I was charged $79. This tech came out at 9:30pm. He knew we didn’t have air at the time. I did contact A/C Medic and asked for a refund. Of course I didn’t get one. Pluming Medic was great A/C Medic was a rip off. To my surprise A/C Medic did credit my account on August 15th. No communication from them but I do appreciate the refund.
Thomas Mirich
4 months ago
Dave came out very quickly on a Friday evening. Additional testing & repair needed
Henry came over to help me with a clogged kitchen drain. He also went out of his way to help with installing a faucet and getting someone to fix another issue that turned out to be more serious than just a clogged drain. He was very helpful with explaining everything and even showed me a few key things every home owner should know. He even helped me with a toilet issue. He also discounted some of my services due to how severe the issue was. He was a very nice man and overall super helpful!
Stephanie Griffin
5 years ago
Francisco was knowledgeable, informative and courteous. He helped me to understand the services I needed and made feel comfortable authorizing the necessary repairs. I will definitely use this company again.
brent hagerman
8 months ago
Very responsive, price was fair, install was professional and team was great. Would definitely use them again.
Jairame Dimas
2 years ago
Thank you Plumbing and A/C medic for fixing our wobbly toilet and backed up sink. Carlos and Devin were awesome at diagnosing the issues and explaining the entire process along with cost involved. The level of professionalism that we received was above and beyond. Carlos taped off the bathroom vanity, got the job done and cleaned up everything! We will definitely be using your services again, if/when we have plumbing issues. There's a reason this company has a 4.9 rating!
Plumbing and A/C Medics were great. They came out right away. Abdiel was very professional and courteous and knowledgeable. We are very appreciative and will only use them.
My experience with Plumbing & A/C is always a placent one, today's technician (Gilbert) explained everything clearly and professionally, great 👍 person.
Your technician arrived and wasted no time in eliminating
the issue. I was extremely pleased with his knowledge
and his ability. He was also friendly and very easy to communicate with
I will be using your service again when the need arises.
Thank you.
The process of contacting them to the time they came out was awesome. The service tech was super friendly and answered my questions. I would say the cost for the repair of an outside spout was a bit high. $200 dollars for 10 minutes of work and probably no more than $20 for parts. I could have gotten estimates from other places if I just wanted to wait, which I didn’t. I would probably contact another couple companies to see how comparable they are. If I need work done ASAP I probably would contact them again.
Luis came to my home to clean a clogged pipe and was on time, professional, detail oriented and pleasant to work with. His work ethic was top notch and the quality was excellent. I would definitely recommend this company and Luis!!!
I have had my last 4 inspections from this company have to be rescheduled. They expect you to be waiting on them all day and never give you a heads up early that they have issues. Today I called at 2pm to be sure they were still coming for there scheduled appointment and they said they were. At 3:45 they called back and said they weren't coming. I am cancelling my service with this company and moving on with someone else.
Plumbing leak from the box in the front yard going to house. Todd and Edwin came out and repaired the bad leak. They were very professional, knowledgeable, and very personable! Great representatives for this company. Would highly recommend them and their company!
Susan Simpson
2 years ago
Did a great job. Very
professional I would definitely call again. I just referred someone else, gave my sister your number and to ask for Collin,he is a star 🌟.
Sixto Says Hi
4 years ago
Replacing 2 main line pipes under my house- I'm giving a five star rating for the fact that I'm in a good mood and the technician that helped me was indeed very kind and he followed through - His name is Abdiel. The other unfortunate side to my experience that deserves a 3-star rating was the scheduling of my appointments. I would be promised a call or text back to confirm the technicians arrival time yet the technician would arrive at my house while I wasn't there with no notice. The next time(a week later) I had to follow-up at least 2 times to verify whether a tech was actually scheduled for my job or not. Very odd and very frustrating for me. Luckily, for plumbing medics, I have a flexible schedule and I have patience for days. This communication inconsistency was very consistent up until Abdiel tool over the communication. In fact, Hector was the first technician to arrive on the first call and he was fantastic too. Whatever is happening on the administration/dispatch level therec use a re-boot. I run several companies and I know there are excuses that can be understandable here and there. However the communication issues that I was having was on three separate days on three separate dispatches - that's a red flag. Other than that I'm super happy with the work they performed! Very clean and very precise. They finished ahead of schedule too. Good Job Abdiel - you held this entire job together... With my patience and understanding of course. Ha. Cheers
Jenny Rutherford
9 months ago
Very quick and professional. Called when the technician was on his way and was able to get everything replaced and installed the same day.
The ppl who work here are dedicated to giving the utmost professionalism.
I'd recommend.
Plumbing technician assisted me by unclogging the line of one of my toilets. The repair was done well and technical advice was provided for me in hopes of preventing any further clogging troubles.
They did a good job but were incredibly expensive
Brittany Sanders
3 years ago
I have been using this company since I moved here two years ago. When my water heater flooded into my house at around 10pm, I called them and they came out and cleared the water out that night, I’ve called on them so much that I ended up getting the maintenance plan and I have not been disappointed. They have been taking care of all my heating, cooling and plumbing needs and I will continue to use them. I’d recommend them to any because they have yet to disappoint
Very good experience, HVAC unit was installed in a timely manner, 8am-11am, leaving a clean job site. New HVAC 3ton/16seer pricing very competitive. I would recommend getting the free quote. Professional service from start to finish.
Tom and Peggy Pratt
5 years ago
I had the pleasure of having Kyler Cord put my new kitchen faucet in today.He hooked up all the plumbing for my sink and ,dishwasher, and replacedold warn out valves. He was very knowledgeable and took his time to explain everything. He is an outstanding young man and an asset to your company. I hope I always get him to do my service. thank you
Dina Grijalva
4 months ago
The tech was very friendly, knowledgeable and professional. He made my day by telling me that I do not have a mayor and expensive problem.
Plumbing and A/C Medic came to my home this week to perform two jobs. I had just moved in to my new home and I knew work had to be done The first was to replace my gas hot water heater which believe it or not was 31 years old. I heard lot about tankless hot water heaters and they hooked me up with a 98 % efficient tankless hot water heater. I also knew that my water lines were galvanized and almost 60 years old so I had them repipe my home as well. Jerry went above and beyond what was asked of him and stayed on the job until it was done which was late into the night. I highly recommend Plumbing and A/. Medic and I will call them again for all my plumbing needs
Edwin, Spencer and Kaleb were wonderful! Polite, patient and thorough. They did a great job with my clog and sealed up my leak. They did a great job and I am really pleased.
Pestilence 9475
a year ago
Tech Migale came after service hours and did an amazing job unclogging our main sewer line. He was fast, professional, and gave my family outstanding service. Could not be happier with the work preformed.
Selina Kamel
6 months ago
Amazing service, fair price and finished in a timely manner. Highly recommend them.
Cassandra Spenks
9 months ago
As a first home owner, Adam was very knowledgeable and explained all my issues with me clearly. I will definitely keep this company as my go-to plumbing company.
Michael Wang
4 months ago
Had a leak at our water softener. They were able to come out the same day to diagnose the problem, and got the needed part to finish the repair the next day.
Incredibly insightful technicians were able to provide many options for both preventative maintenance packages and for current repair needs. They were honest they spoken language that I understood and they were just nice guys. If you get the monthly plan get no trip charges for a future calls for both plumbing and air conditioning needs. Which if you live in old house like I do, do you know that that is priceless. Highly recommend
Steve Frisbie
3 years ago
Took over a day to get someone to my home, but the service technician was through, professional and got the problem fixed fairly quickly. Very satisfied with the knowledge of the tech and quality of the work done.
One of Plumbing & A/C Medic men named Cody recently helped us with faulty plumbing equipment. Great service by a personable and courteous employee - quickly and expertly repaired our problem. We will certainly call them when next we need fine service! Bill
Just posted reviews for Jesse and Tim on reviewbuzz. This company is by far one of the best ive worked with in AZ. They are honest, thorough, and care about their customers. Great job, any plumbing issue that is asked of me I will only recommend you guys.
Sean
We have been in AZ for 4 years and Plumbing and AC Medic has become part of our family! They are here any time we need them. Eric, a technician, is the absolute best, he even remembered what football team I rooted for! We HIGHLY recommend these folks!
Elizabeth Tarpein
2 years ago
Dispatch was very helpful and the tech, Francisco arrived ahead of schedule, in uniform, clean, masked and very polite. He informed me every step of repair and was very knowledgeable and helpful on my list of future repairs! I appreciated the pricing list, no hidden charges! They have earned my future plumbing and HVAC services!
Debbie Caruso
2 years ago
I am a Director of a preschool in Gilbert and had drainage issues throughout the entire building. It happened suddenly so I was looking for immediate service. Carlos was onsite within an hour of my initial call. He was not only helpful but kind. The next day he returned with a coworker and manager, Mike who we can not thank enough for getting us set up with the appropriate people to get our issue resolved, hopefully for good.
Technician Mike Brown is on time and competent. Office receptionist Tasha is nice and courteous.
The repair fee to replace a $50 capacitor is $350 which is pricey to me. I still test the furnace to see if this new cap resolves the intermittent issue with the furnace.
What a fabulous service call. Shawn was extremely professional as well as knowledgeable! Hard working and honest, he explained everything he was doing in great detail and in a way I could understand. We will definitely be using Plumbing and AC Medic in the future! Thank you!
Carlos and Tim did a great job with our sewer pipe concerns. Carlos also installed 2 new toilets for us. Excellent customer service. I would recommend them and will also use them again for any future plumbing needs.
Denise Guertin
4 years ago
CSR’s are very friendly, i loved how they gave update calls letting me know when my tech was on his way. Alex was our guy, he was able to get our toilet to flush properly again. After my 18mnth son flushed something down there. Alex was very kind and solved our solution. Great customer service! I’d call them again. But hopefully not soon . Haha.
Misleading, will waste you time by having you come down knowing damn well they csnt help you when you spoke on the phone.
James was my technician and the dude was awesome. Came in, super friendly to my two kids, explained everything and did the job for the price I expected. No sales pitch, no up charge, just good honest service!
Miguel and Edwin were amazing! Knew exactly what was needed to be done and took the necessary steps to get the job completed to the best of their abilities. They did not rush through the job. They took all the precautions to assure that the drain would run clear without causing any damage to my old pipes. Sad to say I need some pipe replaced. These two young gentlemen were very kind, courteous and professional.
I called, Victoria said I'll get a call in 60 to 90 minutes. Carlos was excellent. He texted and arrived either an hour, last call of the day. Lucky us! He cleared our drain within minutes, explained what he was doing. He was friendly, efficient, polite, and knowledgeable. The basic quoted price is what it cost--a great price! Couldn't have asked for a better experience! Thanks!
I want to thank plumbing medic and their employees Carlos and Mike for doing an outstanding job thank you so much
Henry and Jennifer Moore
3 years ago
This company does things right. For years we have had trouble with a drain and paid someone to rotor rooter it. These pros use a camera to view the problem before and after they power blast the pipe. Some of the best customer service I had in years. From first phone call to the finish of the job everyone was professional and helpful. I would highly recommend this company.
Your Techs were great and worked on the problems until it was resolved! They were knowledgeable & courteous will continue to recommend your services to my Real Estate clients.
Patti Entwistle
5 years ago
Recently we had Plumbing and A/C Medic install a Hot Water Heater and a Water Treatment System. The representative we work with was Frank. The whole experience was great. We had dealt with Frank a couple years ago and found him not only knowledge but a great listener willing to share options. We discussed several possibilities for Water conditioning and he was helpful in giving us the pros and cons. Having gotten several other bids we knew the price was outstanding. Maybe the best assurance going to Plumbing & A/C Medic was that Frank will do a follow up in 3 months to see that everything is working correctly. In conclusion we now have two exceptional experiences with a both Plumbing & A/C Medic and Frank
pam weisenberger
2 years ago
Todd was very knowledgable & I appreciated that he took the time, not only to explain what he was going to do, but showed me what the problem was to reassure me that his diagnosis was correct. Very quick & efficientNice, friendly gentleman.Their response time was very quick. Arrived when they said he would.I added this company to my contact list.Should I have a plumbing problem, or any other one of their services in the future, I will definetly call them again.Thanks so much Todd, you Rock!!
Nick is the best! He diagnosed the issue with my shower and made the right recommendation for fixing it. Very professional and knowledgeable. I will refer him to friends and always call him for any further plumbing
Needs in the future. Jan Norris
evan nechamkin
3 years ago
I would highly recommend!! From the first call to the repair, customer service was top notch! Kathy did a great job updating me on when someone will be arriving to my house. Walter knew exactly what needed to be fixed, and he quickly got to work. Very friendly and did a great job!
Barbara J Wynkoop
2 years ago
Plumbing & A/C Medic was a wise choice for me. My drain was clogged, found them on Google, called and an hour later my drain was cleared. My tech was friendly , professional and efficient. Thank you so much for you now have a new customer.
Barb Wynkoop 😊
Jenny Wohlrabe
5 years ago
I just sold my house in Gilbert and Plumbing Medic did some repairs before turnover to the new owners. My first interaction with the company was over the phone. They answered the first time I called, were VERY responsive, returned calls when needed, and even helped find other businesses to look at a repair outside of their scope. The technician arrived when he said he would, worked with me on scheduling, provided quotes super quickly and took the time to explain all the repairs and estimates. He then showed up to do the repairs on time and got all the work done quickly. I was very happy with the service all around.
Thomas Largo Jr.,
5 years ago
Very professional, thorough and courteous. Josh initially came out to my house and explained the scope of work that would be done, the process and the fact that I would receive a 2 year warranty. He was very knowledgeable and courteous. The 2 gentlemen that came out the next morning, Kyler and Shawn were arrived on schedule and were also very professional and courteous. They answered all my questions and explained everything very thoroughly. Kyler also explained in detail the service plan that Plumbing and AC medic offeredVery satisfied with the work, would higjly recommend Plumbing and AC medic Inc. Thanks for everything
Shower arm was broken off. Dave came and took the piece that was still inside the wall out without breaking the tile and replaced the arm. Much appreciated. Cost was reasonable and will use them again.
Whitney Knight
5 years ago
Not only did Plumbing & AC Medic squeeze me in on the same day, their consultant was awesome and quick to diagnose and fix the issue! Glenn was awesome and we will use him for any of our future needs!
The techs that came to my house were professional and courteous. They asked if they could enter the house in their work boss which is a big plus along with being mannered about wearing masks. They assessed the issue and gave a fair and detailed assessment of the work.
Called to have a drain cleared because laundry area was flooding gallons of water every time upstairs did dishes or laundry..Guests of condo were elderly..One has a serious health condition.. They both told me the technician showed up with a bad attitude and it got worse after he saw all the work that was involved.. He told a lie to the guests and to his dispatch that he had called for payment information but no one answered.. My associate said no one called I checked his caller ID.. So he basically left and told them he wasn't doing it because he could not be paid for it.. The guest called me extremely upset and when I spoke to dispatch they put me in touch with a supervisor who could absolutely care less.. I have never seen anything like it..The dispatchers are unprofessional,unorganized and I have put their name out on a local property management social media that I am a part of for them not to use plumbing medic.. I'm also going to contact the contractor's license board to see if there's any type of complaint I could file.. If I can save just one person from getting treated like this I've done my job..
Jeff was amazing. He spent the time to inform me of all my options as well as which option was conducive to my lifestyle. He replaced my old, leaky hot water heating tank with a more modern tankless heater. He also came back to my residence the following day to inspect a potential gas leakage. I personally find it important and respectable that he came back to check his own work.This place has surpassed my needs. They helped a first-time home owner and didn’t make me feel stupid for not understanding all of what a failing hot water tank entails.Thank you guys so much!
Albert DiPiazza
7 months ago
I do service & maintenance for commercial and residential properties. I have glady given Plumbing Medics as our suggested choice to 10 or more clients.The do the work as described, the do good work, the client are satisfied with the outcomes and it is done professionally.You might find someone with cheaper rates but not a better quality of service. I have more than 20 years doing my job and I never think twice about using this company.Update February 11 2023, service again was as experienced before. High marks.
For the price I paid for a pipe to get rerouted and a new hot water heater installed, I expected a better job. Even when they came back to redo the hot water heater, it wasn't done right. Very disappointing, I would never use them again.
Michelle Parke
5 years ago
NO ONE ever likes calling a plumber right?! Ugh... but when u have to—you’d better call the Plumber n A/C Medics! Not just thorough n completely competent but I felt like they cared about my draining issues and went the extra mile to determine if it was something bigger than a clogged drain! I didn’t feel like they were ‘on the clock’ and in a rush to get the thing u clogged n get out. The icing on the cake?? They’re affordable!!
Rigoberto Jaimes
6 months ago
Our tech Spencer did an INCREDIBLE job today. We were so bummed out to know we had to call in a plumber for the first time, we didn’t know what to except. Spencer came in, got to work, gave us the run down on what it was what it could turn into and got the problem fixed. In his words “I’m not leaving here till it’s fixed”. He did not disappoint.
kelly edwards
7 years ago
Dave Tobara was called to my home with a broken water main at night. He was there within 20 minutes or so, assessed the situation and explained to me exactly what he had to do to fix my water leak. He did it quickly and expertly and kept me in the loop as to what was transpiring. Dave was very professional and reassuring and did an excellent job. I would recommend his service and those of Plumbing Medic to all my friends and acquaintances.Cindy Jackson
Can't say enough about the Plumbing Medic team that finally unclogged my kitchen drain. I had actually had other plumbers out without results. My team consisted of Mike G., Frank W. and Bruce. These men are very professional, friendly, explaining everything so I understand. There were no surprises with the cost as it was given to me before I scheduled the job. Thank You!!! These are the best.
Mike and Brandon were great. Professional, took time to explain what they were doing and the best option for me and my budget. Will definitely call again if a problem should arise. Thank you guys for a job well done
Cynthia Jimenez
a year ago
They roto-rooted everything, it was really impressive. They also found all sorts of issues we did not know we had and educated us. We were really impressed with the quality of work they did.
LeCharles Bentley
5 years ago
Frank was beyond professional and courteous. This was the first time I've used this company for business purposes, but we've used them religiously for our home. They have gotten better with each service opportunity. As a business owner, I want all of my employees to represent our brand the way Frank represents Plumbing Medic. Top notch. Can't wait for another problem so I can call them again... lol!
Glen is a great technician. I called the office the night before. He showed up on time and worked with my home warranty to get everything done correctly. I really recommend his work . He was able to fix my broken ac same day versus someone else who took 3 weeks and he job was still pending. Glen needs to be recognized by his company. Way to go.I used ac medic again and as always I was 100 % satisfied . thank you plumbing/ac medic for making another customer happy. Problem solved and my house is back to be nice and cool.
Technician was prompt, courteous,friendly and very knowledgeable. I would use this company again !
Julia Gessner
5 years ago
Great experience two years in a row. Professional and courteous techs and provided me before and after photos and offered friendly advice about how to keep my AC units working efficiently. Would refer them to my real estate clients as well!
I had major damage to my home’s main drain near it’s connection point to city sewers. Abdiel came out to take a look, and he and his team did quick and professional work fixing the problem. Abdiel himself was trustworthy and knowledgeable.
William Aldrich
5 years ago
As far as I'm concerned, Plumbing & A/C Medic is the very best at taking care of my plumbing needs. The whole team was highly responsive to a recent plumbing problem I experienced (on a Saturday no less). The work of Becky (dispatcher) and Carlos (technician) were absolutely outstanding. I will definitely call Plumbing & A/C for my future plumbing needs.
Kyler was our tech, he wasn't here when he said he would be but we did get a call letting us know he was running behind schedule. He was very friendly and let us know what he was doing the entire process. We will definitely be requesting him next time.
Marlene Stigsell
5 months ago
Miguel was very knowledgeable, polite, took time time explaining things. Reasonable price.
Linda Dickerson
5 years ago
Michael was terrific. Had a problem mid-evening, in the dark and cold, and he was ready to fix it. Instead, we told him to come back in the morning, when it was light, and (hopefully) warmer weather. He then worked with a neighbor to access her water line overnight, so that we had a continuous supply of water until morning. He came back early the next morning and explained every step of repair and did an efficient and excellent job for us. Extremely professional. Would definitely use him again.
Lindsey Morrison
5 years ago
This is a great company and I will continue to use them forever! Nick was so professional and patient with me and all my questions. Nick and Dave did a great job and were very quick and efficient!
Called them and they came out same day. The man that came to us was named Jose and he was very nice, fixed the problem quickly, and gave us an estimate on another job we will be calling them out on.Edit: Just had them come out again for a different problem and the service was just as good as the last time. They're reliable, quick, and very professional. 10/10 would recommend and will continue to use myself.
These guys really went the extra mile to make sure our plumbing situation got handled! I had a time deadline, and the owner himself spent ALL weekend making sure the job was done on time. Quality work, amazing customer service.
They were very prompt arrived on time completed the work quickly all together a great experience I would highly recommend them.
Scott Menzel
9 months ago
Water heater failed and they responded the same day to assess the situation and replaced the heater the very next day and also connected us with a restoration company to address the water damage. Great customer service!
Very pleased with the service. Migel worked hard and did an excellent job. Forget other plumbing companies. I'm sticking with Plumbing & A/C Medic.
Kelsey Moore
9 months ago
The plumbing team started out decent, despite it taking two extra days they were nice and kept me informed on what was happening. Things changed drastically once they completed the project, they didn't even give me a second to make sure everything was working properly before threatening a lean on my house and showing up at my door (despite activating the loan earlier that day). Unfortunately I didn't have time to shop around since they had already started work when they told me I'd owe an additional $13k. Overall, plumbing is working but I wouldn't recommend.
Kitchen sink was plugged, Carlos came and got right to work finding the problem. He was fast friendly and courteous. He also told me tips to help maintain my pipes in the future. I highly recommend this company, and especially Carlos. Five stars!!
Richard Gilbertson
5 months ago
Technician knew exactly what was needed and how to do the job. Assisted by taking old WH to Home Depot, found correct replacement, returned to my home and installed with all new plumbing.
Deeply clogged kitchen drain prompted my contact with P&A Medic. My reason for contacting them first was their online advertisement for $64.00 drain cleaning, most others were at least twice that much. Karen explained that they charge by the trip/service type, not by the hour. If so my bill would have been about 200 based on the time Carlos was at my home.So, Carlos was awesome, drain was cleared and it cost exactly $64.00. The service also includes running a camera down the drain to determine if they may be any other issues!Superb, professional prompt service from the first call, through the service and the follow up! Highly recommend these folks!
We have had nothing but AWFUL experiences with this company. The installation of our a/c was completely botched. They brushed it over as a “this has never happened before” and bribed us with a hotel or dinner. We, unfortunately, decided to give them the benefit of the doubt. They provide maintenance with purchase. BIG mistake inviting them back. Our a/c (that was working perfectly fine) is now broken because they did some upkeep to it. Stay far away from this company.
Ruthann Jewell
5 years ago
It started with the call I made . Office gal wasSo sweet and Pleasant. Worked me in as soon as possible to be honest it was less than an hour she called me back with a time and that was within 30 minutes the guys were here. Then Alex was very polite did what he could .He Unplug my drains and gave me a quote with the discount to go from the front of the house out to the street. I’m up and running again and the cost was unbelievably so reasonable I would recommend these people to everyone I know.
Barbara Sherman
2 years ago
Not happy. Jose did not wear mask or shoe covering.He did not clean up the work site.He put toilets in shower and bathtub while cleaning out drains. He needed my help to get drain cable in down portion of sewer line. Prices on repairs were not equal to too work performed. Did not do repairs as requested by owner but gave a false reason why it could not be not corrected . Did not use any effort to protect areas from Corona virus transmission to home owners Did not do job to accommodate use of facilities by present home owners waiting for toilets. He too long to finish and made many trips in and of house and did not return for extended periods. IWould not recommend Company to others!
Cynthia Gerlach
5 years ago
These guys are the best. I was very stressed out and they took care of everything. When I called they came right out to help me and fix the problem. If I ever need a plumber or a/c work done I will always call this company. Their customer service is the best and their techs are out of this world. Everyone one from the persywho answers the phone to the techs to the supervisors they tell you like it is they don't beat around the bush. Love you guys!!!!
Every time I have to call a plumber it feels like a hostage situation. The team at plumbing medic make the process pretty painless. The first time I called them, it was 10pm and my main line to the septic clogged. I google searched for a company that could come out. Everyone including roto rooter said it would cost a minimum of 400.00 dollars (roto was 525.00) and almost all of them discouraged me from having someone come out and to have them come in the morning.... (so much for 24 hour service). The “medics” were super professional and sympathetic to the situation and didn’t bat an eye when I asked if they could come out that night. They only charged $160.00, and 99 of it was the emergency hours fee. Joe was on time and did an awesome job clearing the line quickly with no complaining about the hour.Fast forward 28 days. Same line clogged and i found out it was covered under their warranty. I was blown away. I’m not an expert, but I respect the fact that they aren’t taking advantage of people. Thanks to (Brandy?) the dispatcher as well. All the other company dispatchers were the ones trying to get me to book daytime appointments... high fives to all🙌🏻🙌🏻
We recently had a hot water issue which required a brand new unit to be installed. This was on a Thursday and it was hard to find a place who could get the job done same-day which was needed as we have company coming this weekend... they sent out Kyler who was courteous, knowledgeable, and was able to get the old unit hauled out, and the new one installed in around 2 hours resulting in us having hot water again. Would recommend!
Riva Figueroa
5 years ago
Dispatch was great at coordinating appts quickly and efficiently. Dave came out and had solutions and estimates for the small jobs I’d reached out with ( tub spout changeover that turned out to be welded on, and a leaky external faucet). He assessed as well plumbing issues that were going to cause problems long range, gave estimates as to including or not including that, and the company had finance options available for the larger more long range need items. I took one of those options and installed a flow tech as well as getting pressure levels fixed to the house and shut off water valve available to house rather than city street. All work was completed on time, in fact earlier than plan, over two visits, and Dave was polite, friendly, professional and hardworking as he got the jobs done.
I've used Plumbing & A/C Medic on repairs and they're nothing short of exemplary with a touch outstanding service performance.I accdently snap off outdoor spigot causing me to turn-off the main water supply. Plumbing & A/C was called on a weekend day and a service technician was here within 10-15 minutes. The tech name is Collin and just like the company his service performance was nothing short of exemplary with a touch outstanding service performance. He even offered and flushed my hot water tank before leaving.HIGHLY RECOMMEND Plumbing & A/C Medic if you want it done correctly the first time, regardless how big or simple. Plus I received 2 years warranty.
Kevin was Great! Showed up on time, explained some future expenditures from what he could see. He serviced my toilet line and most importantly unclogged my washer machine drain. I recommend this company.
I recently called Plumbing & A/C Medic to replace a hot water heater. I am very happy with my experience. They responded quickly to my initial request and I appreciated the 30-minute heads up that a technician was on the way. Francisco arrived exactly when he said he would. He explained everything upfront and gave me options - he was not pushy at all and welcomed all of my questions. Highly recommended!
So fast to get back to me! My business need a lot of work done on our old AC unit. They came out gave us options on how to move forward, and fixed it all in the same day!!!
Margo Marcinkowski
3 years ago
Had my AC stop blowing cold air in the afternoon on the hottest day of the year--classic Phoenix stuff. The scheduling department kept us up to date on when they would be able to send a technician out, which ended up being early the next morning. Jesus and a second technician (can't remember his name, sorry!) showed up when expected and were courteous and diligent in getting the job done. I am a renter and the team was great at communicating both with me and my landlord to get everything fixed quickly. I also appreciated that the technicians wore PPE--masks and shoe covers when in my home. Altogether, would recommend. Thanks everyone!
Felicia Bennett
2 years ago
We were given the recommendation to use your company by my mother-in-law. Wes came out to service our plumbing issues. One being a leaking shower, the other a rocking toilet. My parents were unable to be home due to work, but Wes was able to come before I had to go to work. He came in and assessed the problems, came up with three different solutions depending on how much my parents wanted to pay. He waited so patiently while I called my mom since she was the final say so on how much she was going to spend to fix the problems. He shared that the shower may take longer than the time we had, as I had to leave for work in about 3 hours by the time he had arrived. He waited patiently while I made several phone calls trying to get someone to the house when I had to leave for work so he could get both projects done. He was finally able to start working and he was super quiet and proficient. My dogs absolutely loved him, and he loved them. He even went the extra mile to contact another plumber to come to the house so they could work together so my mom didn’t have to get off work early to replace me at the house so I could go to work. They worked so hard and they actually finished it with a few minutes to spare for me to get to work in plenty of time. I cannot say enough good things about Wes, as he went above and beyond to give us the best service as possible. He remained patient, and calm the entire time. We definitely will be using him in the future!
Diane Howard
8 months ago
Water softener installed and very impressed with the service. Both employees that came out were awesome, courteous and knowledgeable. Amazing company!
Travis Sorrows
2 years ago
Having recently moved to Tempe, the drain pipe of the washing machine was blocked. After leaving voicemails with several local plumbers not retuning my call, I called this company responding immediately. They quickly assessed the problem and remedied it the following morning at a very reasonable price, going over-and-above what was called for. They were very professional and pleasant to deal with and will be my 1st choice for any plumbing issues in the future. I highly recommend them for any of your plumbing needs!
Delcie Merchant
4 years ago
Great service! The tech explained all options for leaky water softener in a way that I understood. The tech was able to quickly make the repairs and done within the hour. The tech also identified a could of minor issues that I could fix for myself. Thank you!!👍🏼
Russell Jacobs
2 years ago
Words can’t explain enough of how happy we are with plumbing medic. We initially tried another company with a 39$ drain snake special, which was just a way thru the door, and before fixing any of our issues they contacted a home repair company that came out immediately and tried strong arming us into opening a home owners claim up to do costly cosmetic repairs that were absolutely unnecessary. Then they had a camera guy come out, who would not disclose the location of our problem without an extra 600$. We felt like the whole thing was a scam. We found Plumbing Medic online and although several other companies would not even see us for another week, Lachelle was able to get techs over to our house that evening, and they didn’t over charge us for after 5pm arrival. And hour or so later Henry showed up, I gave him the scope of the problem, and he listened carefully and was very helpful and courteous. He then brought out Abdiel, they walked us thru 3 different options without making us feel like they were selling any of it. We decided to move forward with them, and it was the best decision we could’ve made. They were able to shift some appointments for the next day around and get to us first thing in the morning, knowing that we had no bathroom in the house. Both Henry and Abdiel were true professionals, clean, and respectful to our home and to us. They kept us in the loop on everything that we needed to do, and never made us feel like we were asking too many questions. This was all happening approximately 2 weeks before our wedding that is happening at our home, so our stress level was very high. Once they got going, I could literally feel all of the stress leaving my body. We were able to focus on our wedding and no longer worry about the issues that they were totally on top of. The price was more than fair, and there were no hidden fees or surprises at the end of it all. We were able to set up a same as cash payment plan so we didn’t have to tie up our wedding funds on house repairs. It means the world to have technicians in your home that you feel comfortable with and trust fully, both Henry and Abdiel were all that and more..thank you again to everyone at Plumbing Medic! You salvaged our trust in a time where it’s difficult to find folks that aren’t just our for the dollar. Truly a great experience. I would recommend to anyone from friends to family..
Alan Tavassoli
8 months ago
We have been using We have used Plumbing and A/C Medic multiple times over the years, and are always very satisfied with the professionalism of their technicians. We had a plumbing issue today that was promptly assessed and remedied. They took pictures of the work after the job and everything worked out great! So happy with their service!
Been a long time user of Plumbing & AC Medic, have had a annual contract for some time, that should speak thousands. Costs are high but they are everywhere, basic higher costs for doing business - YOU GET WHAT TOU PAY FOR - I am more than happy with what they have provided and that is a lot!!
We hired Plumbing Medic to fix a leak at the main water line. John was fantastic!! He communicated throughout the process, arrived at the site to assess quickly, and did a quality job. His estimated price was the final price as well. Highly recommend.
Thomas Honey
5 months ago
Carlos was outstanding I will be recommending him and the company to my friends. Keep up the good work.
Suzanne Willey
5 years ago
We had a slab leak the day after Thanksgiving. When we called Plumbing Medic they got right out to us. Josh spearheaded the entire job for us. They were completely done with the redo of the plumbing in 2 days. They were very knowledgeable about options for a fix, timely in their work and cleaned up afterwards. We would highly recommend Plumbing Medic's for all your plumbing problems.
Richard Peterson
4 years ago
They came and resolved my plumbing problem even though it was after hours. The serviceperson was prompt, polite and resolved the problem very quickly. He was very creative in how he fixed the problem without having to damage the area to get to the leak but kept the price within reason.
So they were quick to come out the first day. But didn't know what the problem is so said they needed to put a camera down the pipe the next day probably around noon. It's now end of business and never heard from them today other than a text saying I was on the schedule. Thankfully not out any money, but don't have an answer either. The gentleman who came by was 5 stars, super nice, friendly, no problems but clearly there's a major scheduling problem.*Update: so my husband looked at it closely over the following weekend. We changed the valve first which didn't help. Secondly changed the flap which fixed the problem. Find it crazy that their trained plumber couldn't figure out the problem was the rubber flap. Guess it saved me a $60 camera fee that they didn't show up the next day, overall very disappointed.
Elizabeth Kemp
3 years ago
David Layne was a pleasure to work with. After spending a day or receiving quotes, David stood out through his professionalism and ability to explain the process of re-piping in a way we could fully understand.We were also impressed with how quickly they were able to start and finish the job. David came out for a quote Friday afternoon, the next day they started, by Sunday afternoon the job was completed.We will definitely be using David for all of our plumbing needs in the future.Plumbing & AC Medic is not the cheapest, but they definitely provide the best quality for your budget.
Great service and fair pricing. The technician was knowledgeable on my soft water system. He walking me through it and his diagnostic process, what was working well and what needed to be repaired and why. Never tried to sell me something I didn’t need. I was very pleased with the complete process. Highly recommended.
We started off with Mike on the phone who was very professional and courteous. Mike assured us that they could solve our water leak (this was on a Saturday) the same day. Within a few hours Francisco was at our door. We had read some of the reviews prior to contacting the Plumbing Medic and felt that they were worth calling.Francisco is a super guy, friendly, professional and knowledgeable. He took a stressful situation and made it better. The price was fair and the work was done in a timely manner. It is so refreshing to find a company that is customer oriented. Thanks!
Brian Rosenthaler
4 years ago
This is our first time using Plumbing Medic and I plan to continue to use them, as the experience was the BEST we have ever had with ANY service provider. Francisco really knows his trade well and we were very impressed with the work he did. We also considered the price to be very,very fair.
Everyone I spoke to was super friendly and really tried hard to accommodate my scheduling needs. I clogged my kitchen sink and it was under seventy dollars for them to come out same day and unclog it. Bertin showed up and was really professional, polite, and informative. He explained everything to me while he worked through his process. There were no hard sales tactics. He presented different options, which would cost more, and explained what each one would be and why it might be necessary. He was in and out within thirty minutes and I paid no more than I was originally quoted. I will absolutely be recommending the plumbing & A/C Medic, and Bertin, and using them for my own future needs.
Brittany Adair
a year ago
Joshua was amazing, right on time and super helpful! Diagnosed a few issues and able to fix my mom's leaky toilet that day, only had her water off for 15 mins. Highly recommend. Will use again in future. Thank you!
Called this morning because my water would not turn off from the valve this morning. Within a minute of me emailing for a quote I was called back. Francisco came out in just an hours time. He was fabulous. Cannot say enough about how amazing he was. My brother in law (Jeff) owns the house and just had to make a quick call to okay me authorizing work. Francisco was professional, clean, efficient and most importantly caring. He took the time to listen to what I had said, evaluated the situation and got back to me within minutes to give an estimate. The work was completed in a timely manner. I had installed a faucet just two days ago that turned out to be the actual problem (product defect) and even complimented me on how I installed it. Saying “that’s a hard faucet to do”. Francisco alerted me to other problems I had and said I did not have to fix them immediately as he understood I am on a tight budget. Francisco will be my forever plumber. Thank you plumbing and AC medic you have a wonderful asset working for you.
Alex Ruiz-Vasquez
a year ago
I didn't read my review from 2 years ago and got scammed again in 2022. Received a coupon in the mail that states they charge $64.00 drain unclog - any drain - Any time. I informed Victoria it was the roof pipe that needed to be unclog. I asked her if they also charged 64.00 for it. She assured me that was the only charge. I asked her at least 3 times if there would be any additional charges. At least 3 times she assured me there would not be any additional charges. Once the kid plumber got here he told me it there be an additional charge of 99.00 to climb on the roof. I told him i was told there would not be any additional charges besides the $64. He told me he would check with the office to see what the recording said. He came back and told me i was told there would be an additional $39 service charge. I told him that was not true because that is not what their flyer promises and i would not have accepted. Then he had the gall to tell me that with his 5 years experience he knew i needed an additional service for $550! I told him that with a company that so blatantly lies i would not hire him for anything. I also told him that the plumbers with the house plumbing warranty, with 25 years experience each, after cleaning our line indicated that the roof line needed cleaning. So don't waste your time or money! 2 years ago they wanted to charge me $400 to unclug our shower and 250.00 to find the clean out! I found a plumber that unclothed the shower for $89!..... - 2 yrs so review - I need my main to be cleaned out. I informed them I did not know where the clean outs were. I was told their technician was qualified to find them. I was told they had a special price right now of $64.00. The technician call and told me cleaning the line with the roto rooter is not good and that they had another process that really worked that is over 400.00. I informed him that using the roto rooter seems to have worked every time we have used it in other properties. Then I asked him about finding the clean out. He said he does not have the tools to do it. I informed him other plumbers find it with a metal rod they poke on the dirt He said he doesn't have it and that he would not dig to get access to it. I told him I would dig the dirt if he could locate the clean out. He said he would charge extra. I called the company back and they had a supervisor call me who said that to find the clean out would be over 250.00.Scam!!!! Thanks but no thanks!
While my aunt went a week without a visit from the a/c people her home warranty people selected (in 108 degree heat), AC Medic put people on site at my mother's house the day of the call. They worked diligently to figure out the problem and stood by their warranty. They even returned for something unrelated to their work (though originally thought to have been caused by them). After what I witnessed, I wouldn't hesitate in having them to my place, when a/c or plumbing problems arise.Update: The problem started again, less than a month after the repair. They have been unable to get a technician to the house in 24 hours. Lack of urgency in standing by their work has lowered my rating from 5 stars to 4. While it's an AZ summer and there are probably others with similar issues, the money spent on the system(s) and recent repair is obviously not being spent of able-bodied and available staff. I will update again, when complete.
ToyMom OfThree
a year ago
SUPER IMPRESSED BY THIS COMPANY!! Had sudden sewer drain issue today and called 6 companies and they are the only ones who were willing to fit us in. Henry was AMAZING, friendly and willing to explain every step (sometimes twice so my mom understood) Abdiel came to assist and was also AMAZING! Helped explain the process cuz it will be extensive but they have started the process and eased our worries about cost! Very happy to be working with such a transparent company!
Melissa Sweeney
3 years ago
We had several plumbing issues that needed to be resolved. Not only was the price right they fixed all the issues right then and there. We had such a good experience from the first call to scheduling the visit to the technician. We could not be more pleased.
Joel & Declan were great. Very professional. Minimal damage and cleaned up site after the fact. Recommend highly!
Phil Coningford
6 years ago
Carol both did an awesome job in getting me set up and Thomas in resolving two problems in minimum time. Would call them again and request Thomas as my repair person. His skills and knowledge are unparalelled and are worth their weight in gold. Thank you again to both Thomas and Carol.
We called and they were very quick to get back to us. Michelle thank you!!And Francisco was so polite and professional and knowledgeable. He was amazing and I hope you commend him for a job well done.Please tell him we said thank you AGAIN!!Stay well..Aaron and Janie Hart
Was able to get a routine annual check-up appointment schedule within 24 hours. The service technician, John, was awesome. Very thorough, communicated well, and did a timely service. I'd highly recommend.
Cant say enough about 3 great guys - Drew, Jerry and Cameron all very professional and very patient with answering my questions and keeping me informed about the job. I will recommend your company.
Daijerin Coronado
a year ago
Taking this time to shout out Henry for his awesome service and patience. Was In town visiting my grandmother when he showed up and I’ve got to say..I am impressed with the concern and compassion shown from him today. I appreciate the work you are doing Henry. Thank you.
Lena Trbojevic
2 years ago
Very responsive, used them to flush my water heater. I appreciated that the technician arrived wearing a mask. Customer service kept us updated on their arrival continuously. Would use again!
Heidi Calligan
4 years ago
If I could put a negative 5 star review on this company I would, however there isn’t an option available to do so. I’m writing this review on behalf of my elderly neighbor who was taken advantage of and ripped off!! The technician that came out told the customer that he had galvanized pipe that needed to be replaced from the water meter all the way to the house and told him that the job would cost $5,300 to complete the job. He then told him that he would need a deposit of $500 just to get started and would return later to complete the job due to the fact that he would have to wait 24 hours after it had been blue staked. This sweet man has been without water for several days and felt it necessary to pay the “deposit” in an attempt to get the process started. The technician accepted his $500 and “forgot” to leave a receipt and left the job site claiming that he would return later to complete the job. After several failed attempts to get Pluming & AC Medic to return to complete the job, my neighbor called another plumbing company to come out for a second opinion and was shocked to find out that he had been ripped off!! The other plumbing company explained to my neighbor that he only needed his hose faucet replaced, it would only cost him $200 and it would only take about an hour to complete. Upon hearing this, he attempted to call Plumbing & AC Medic back to cancel and asked for his deposit to be returned as well. He was informed that it was a non-refundable deposit (which there was no receipt left behind stating anything regarding the $500). I’ve read quiet a few of the reviews for Plumbing & AC Medic and feel as if they are all fabricated by this company. Most of them are 5 stars and have a familiar repetitiveness about them, calling out the “great service” from several of the employees that are called out by name on a consistent basis and have a response from the owner that is clearly copy and pasted. The reviews that seem more realistic are the ones that mention the prices being on the high side as well as technicians not returning the same day and being unprofessional about their same day service. It is despicable that someone could take money from an elderly person who is on a fixed income and not have any conscience about leaving him without water!! Always get more than one estimate and Please do your research before ever hiring any company that you have come out to do any work on your home!!UPDATE:I feel it necessary to update this review and add a few stars!! Although I still believe it’s important that people are made aware of the employees who come out to represent this company, I do believe that Plumbing & AC Medic deserves a pat on the back for making things right with their customer. Today the owner came out personally to find out exactly what happened with his customer, and not only reimbursed him the full $500, but also made sure that the job was done completely free of charge and was also there to make sure that the customer was completely satisfied. I have to say that I am impressed that he made the effort to personally come out and handle this matter in a timely fashion. Thank you Plumbing & AC Medic for paying close attention to the important things that truly matter and not just the bottom line!! I hope that your employees also know just how important it is to use their integrity when representing your company!! Thanks again Plumbing & AC Medic for handling this situation with white gloves and caring for our senior citizens!!
Diana Celeste
5 years ago
Had an issue with the toilet. Kyler came to our rescue and took care of that along with some other items we needed taken care of. Kyler is very pleasant to work with and he helped me understand what he was doing. We had a small leak in the toilet after he left and he came back and took care of it. I would ask for Tyler again.
Candi Devereaux
3 years ago
Bertin was very courteous, answered my questions and did a power wash on my kitchen drain. I'm hoping for great results and that it alleviates the clogging and slow draining I've been experiencing. The prices were much lower than the last 3 plumbing companies quoted as well.
I liked the company AAA Cooling.Now, I guess, they were bought by Plumbing & A/C Medic, and their new charging is outrages.I have just paid $284 for clearing condensate drain line, a 20 min work. I was told that clearing the drain will be $195 and I was fine with that.The invoice had a diagnostic charge too, which was $89, which was just taking out the microswitch from its container and confirming that water was there (10 seconds).I liked the guys that performed the work, I knew them from before, so for that I give them one additional star. 2 stars in total.I guess it is time for me to look for a new A/C company.
We had Plumbing &A/C Medic to our house again today to install our new kitchen sink, faucet, and RO system. Their tech Cullen was awesome! Very knowledgeable and polite. He took great care installing our new additions, left a clean kitchen, and all looks great! Thanks again guys!
Customer service was friendly and helpful. They answered all my questions. The crew that performed the work on my plumbing answered all my questions and explained thoroughly the work that they were performing. They were very professional and cleaned up when the job was done. I would highly recommend them.
I initially called Plumbing & A/C Medic because the P-trap under my kitchen sink became dislodged. Both the scheduler and the Plumbing Technician displayed exemplary professionalism. Sarah went out of her way to ensure that a technician was dispatched to my home as expeditiously as possible. Our technician, Kyler, was incredibly knowledgeable about his trade and quickly resolved several plumbing issues that had been ongoing in my home. The P-trap was originally installed improperly by the builders and was quite cumbersome. Kyler was very patient with regards to removing the old pipes and created more storage space under the sink with his spectacular rework. You could tell that he takes great pride in his work.I have worked with numerous contractors, but few are as courteous, friendly, capable and as professional as Kyler. I would wholeheartedly recommend Plumbing & A/C Medic to my friends and family.Thanks, Kyler, now I have to go wash dishes!😂
Michael and Josh wee very transparent about a job I requested a quote on. The integrity and knowledge that they showed was refreshing and appreciated. They not only reviewed my plans but gave me suggestions on how to save money. They are my new plumbing company.
Sharon Ozinga
3 years ago
Always enjoy our yearly visit from Plumbing Medic. Francisco is very familiar with all of our plumbing in our house. He does a thorough inspection and spends quality time explaining everything he will do. This year we needed a new water heater. We were expecting this to happen and notified the company prior to our service call that they needed to have a water heater on the truck. He's very personable and listens if we have any issues that need to be addressed. We are in the service agreement and would highly recommend this service.
Service was very quick. Two young men, Migel & Mark we’re very polite and friendly. Got the problem solved right away. Cleans up and we’re on their way in 30-40 minutes. Very exceptional service.
Sierra Claudio
a year ago
I would highly recommend this company. Kevin Edwin, Wes, Bryce and David went above and beyond to make sure the job got done. They were polite and hard working. They also followed up after they finished to make sure there were no other issues. It’s nice to see people who take pride in their work and I will definitely be using them the next time I have any plumbing needs.
The service person had no idea about how the HVAC system worked or what it was. After claiming that our condenser was on the roof because he “knew our development” and delaying his appointment 2 days he showed up to find it wasn’t on the roof. Since the beginning I told him we had a complete unit in our condo he claimed it was in the basement which it wasn’t. Later he calls to say his manager says we have a Magic Pak unit and they don’t carry that brand. Turns out we don’t have a Magic Pak and he has no clue about HVAC units. Wasted 3 days!
I love plumbing & AC medic. I can always depend on them to show up when they say, explain in detail what needs to be done Ana do the work worthy being over charged. Thank you Chris for your service today. I appreciate all the knowledge and getting us straight.
Talanoa Soakai
3 years ago
Every time I use this company I always get really good positive outcomes. Luis P. And Iriving came to my house and fixed the drain from my sink. Not only they did it very professionally they came in with their booties and they addressed the problem quickly. They figured out the problem very quick and not only they showed me how to fix it myself but they also gave me tips on how to fix other problems if they occured. Very good guys and they were extremely courteous. I would recommend Plumbing A/C Medic to anyone and everyone.
They try there best but it's still need more work and there prices were a little high and we r still thinking how we will manage the issues we have in our property
Maribeth Dworschack
3 months ago
Justin is an asset to this company…a true professional and a master of his trade! Justin explained his craft well and he was easily understood. Thank you Justin.
Could not have been happier with the work done. They fixed the immediate leak and gave me several options for ideas on what to replace it with. Great techs, easy to work with.
I highly recommend Plumbing & A/C Medic. I had a severe problem with a broken pipe under my kitchen flooring. Everything was explained to my husband and I and they showed us the problem via camera views. Jose' and his crew were wonderful to work with and they got the job done ASAP. It was located in a difficult area but they knew exactly what to do. Thanks!
Christina Decker
5 years ago
I own Vera's Laundromat in the East Valley and one of the drains clogged. This was an emergency! I contacted several plumbing companies and only Plumbing Medic could send someone ASAP. Within the hour Carlos E arrived and was the best Tech I've encountered in a very long time. He was ready to go and while unclogging the drain he explained how to maintain the drain clean and prevent this from happening, again. He gave me the name of an enzyme to use, how to use it and how often. Carlos was so professional and so helpful I was quite impressed. I will recommend Plumbing Medic to anyone with plumbing problems and will continue to use Plumbing Medic from now on for all my plumbing needs. Their price was very reasonable for an emergency call. Thank you, Carlos E.
Jose A. was the technician that came. He fixed multiple issues, he stopped along the way to show/explain each problem he came across, he was quick, and he was great around my kids. He also arrived before me and waited a few without complaint. I don't think, even under a microscope, that I could think of one small issue. Would highly recommend this company. Everything was quick yet thorough and is now working wonderfully!
Dustin at Absolute is one of those service guys that doesn't exisit anymore. Fixed my A/c so quickly, super friendly. Even fixed my screen door on his way out! Super wonderful service. Thanks Dustin.
Wes was the technician who performed the service in June and today (8/26/2021). The leak was due to high water pressure, not faulty service. Wes was concerned about the pressure and offered solutions and explained everything in detail. Wes is a very pleasant, mannerly young man who was a pleasure to deal with.
The service was amazing the workers Daniel and Miguel were excellent workers; on time, professional, friendly, hard workers and exceptionally fast. I am so happy I asked my neighbor who she used and she showed me the work they did for her house I was so impressed and called them the next day. They were able to start the next day it took only 5 days to complete the full house sewer drain pipe replacement. They were clean and kept things orderly and they left the work areas in great shape ready for tile and drywall to be finished.The company is great to work with. The financing options were great as well.I definitely recommend them to anyone needing sewer line replaced called pipe bursting. I was skeptical but they made me a believer.Not only was the team professionals, they made me feel like family. They cared for me and my concerns and needs and did everything to make me feel comfortable.Thank you so much for everything.Lynn Black
Brandon Goetz arrived fairly soon after a request was made for repairs. Told him what we were looking for and in a coup!e of hours we have new valves in and out. Did good work, has people skills and offered advice on another issue when asked. Seems like a nice person. Will have him do other work as needed. Thank you.
Todd M. drained our water heater then installed a Flow-Tech Anti-Scale System. He was courteous, efficient and knowledgeable. We would recommend Plumbing and A/C Medic and especially Todd.
Marilyn Dorough
8 months ago
Very fast response and very efficient, giving me all options available. Replaced flapper in toilet just in time for our out-of-town visitors!! Reasonable and I would recommend their service!!
Larry Motacek
6 years ago
Eddie was very good about explaining all the services that were going to be done. He was very polite and professional and cleaned everything up before he left. He is a definite asset to your company and I will request him for all future plumbing needs. I wish I could hire him for my business in ND.
Nancy rockwell
5 years ago
Frank W.(camera Specialist) did a great job fixing my problem and making sure it would not happen again. He found other plumbing needs and asked my permission before he proceeded to complete his work. He was very thorough and particular as to how everything worked and looked. I appreciated his wanting everything to be right. I will request his services if I need other plumbing work done.
Gerald Pavelko
3 years ago
I had 3 drains backing up in to the house with raw sewerage. I needed someone right away to stop the drains from backing up. The dispatcher called me back right away, an within 2 hours someone was at my door from Plumbing &AC Medic It took him 30 minutes to clear my drain and the price was right. I would use them for all your plumbing needs. They are courteous and professional and fast.
Lorna Fisher
8 months ago
The technician was very friendly and polite. He did a good job and answered any questions that I had.
Darryl Ferguson
10 years ago
I could not be more pleased with the entire experience I had in working with Plumbing Medic. I purchased a tankless, natural gas, high-efficiency hot water heater.Shortly after the project began, they ran into a couple of unexpected snags with the installation... having to do with the particulars of the somewhat irregular way in which my house was supplied by natural gas. Through no fault of their own, the project took longer than expected... but they stuck with it until it was absolutely perfect.They went quite far beyond what typically passes for professionalism these days, in a very good way.They were extraordinarily courteous, and very easy to work with... ( everyone, but in particular Mike and Tami ).Unfortunately, it seems exceptional these days to find a company willing to place principles before profits... but Plumbing Medic, actually operates this way.It may sound corny, but what a refreshing difference.They have my highest unqualified recommendation.Call these guys first.They definitely deserve your business.
We recently used Plumbing and AC Medic for a new air conditioner and handler as well as 3 new faucets. All of the technicians that worked at our home were very professional and friendly. They went above and beyond by setting up some temporary coolers that helped with the recent heatwave we experienced. I also appreciate their post job follow-up! I highly recommend them for any AC or plumbing needs.
Henry is anazing, very knowledgable, polite, professional. Thank you so much, I will definitely refer this company to all my friends, very trust worthy.
Alex was great! He arrived on site timely and was really efficient. He got things figured out and fixed quick! We plan to use this service again if we ever need it. Highly recommend.
Lucinda Lintz
3 years ago
Excellent work and especially appreciated the transparency on what to expect and what was going to be done. Other bids left stuff off thus lowering the costs and I had to ask them about additional items. Felt that I was in good hands as is always the case when I have worked with Plumbing & A/C Medic!
The technician was very knowledgeable aboutMy drain situation & unclogged the clog!Also was able to help me out by purchasing an enzyme solution that I can use to maintain clear drains!Courteous young man! Happy to have my kitchen sink usable again!😃😃👍
Kristin Shillito
3 years ago
They were friendly and quick to set up service, which was something we were needing. Kyler was great, very professional and very knowledgeable regarding the water softener system and water heater. I would highly recommend and use them again In the future.
Shawn Rutledge
5 years ago
Update: Shawn H. came by today and did an excellent job repairing and replacing my kitchen sink. Very reasonable on pricing, fast and courteous service. This is probably the 5th time I've had them out to my house over the years, and I will continue to refer people to Plumbing Medic. 5/16/2018.This is the second time I've had Plumbing Medic out in the last year, they're very quick, polite, and knowledgeable. Both times fixed my problem (clogged drains) quickly and efficiently without leaving a mess. I have an old home (built in the 1960's) so we have old pipes w/a lot of buildup. Clogs are going to happen but I will always call these guys. Mike G was my drain technician this time and he was very friendly and did his job well. Thanks Mike!
Clogged drain fixed quickly and professionally. Miguel was friendly and efficient and went above and beyond. We will continue to use their services. Thank you.
Pattie Steele
3 years ago
Collen was amazing. He takes pride in his work and was so accommodating he waited for the restoration company to finally show up then had to come back the evening when he could have been home with his family. Very professional and positive experience . The cost was more than fair. I truly appreciate being taken care of so nicely by your entire staff. Thank you so much
Jeff Trudgian
5 years ago
I needed weekend service for a drainage issue and this company was fantastic. It was not an easy or quick fix but they were straightforward from the get-go about the different possibilities and very professional throughout. Mr. Jeff Handy (yes, that is his real name) was my main contact and gave me a good education about my particular system while working hard to make sure it got fixed. I was referred to Plumbing and A/C Medic by a trusted friend and am happy to do the same now that I have experienced their service.
Same day response. Had different options for my budget. Very professional. Will use again!
I had Josh and he was amazing. I was so impressed when he did my inspection in 2016, so I requested him to do it again in 2018. Josh is a great employee and has great customer service. I will request Josh again in 2019.
Doug quandt
10 months ago
Derrick came out and was great. Took time to diagnose, gave us DIY options to try as an alternative to more in-depth repairs that may not be required. It was a positive experience.
Caleb came out to my condo and was just AMAZING...he was ontime, very professional and talked to me with no bs, which I preferred. With plumbers like Caleb, I now have restored faith in plumbers.
nick cianciola
a year ago
Devin was a true professional and explained everything perfectly. I would hire him to work for me in a heartbeat. I am going to refer everyone I know to this company. It is much harder than you think to find a top notch and super responsive plumbing company! Thank you again.
Amanda Warfield
5 years ago
I was able to get a technician out right away to help solve my issue. Kevin did an amazing job and was very professional and knowledgeable. I had a good experience and will be calling them again. Highly recommend!
Jessica Hauser
3 years ago
Luis was great. He was very thorough and spent a lot of time resolving my issue. He was knowledgeable and I could tell her really cared. Now my sinks work great. I would highly recommend this company.
David Jefferson
2 years ago
I had an amazing experience with this plumber. They were very professional, came out quickly and the technician who came out was extremely helpful. I an impressed with this company and highly recommend them.
Absolutely great I had the pleasure of working with Derek and one other individual both very knowledgeable, nice and Derek even helped me change my tireOver and above Absolutely wonderful ✨️
Christina Harvey
2 years ago
Wes and Dereck were the best. They were kind, knowledgeable, and hard working from beginning to end. I will definitely use them again. You can’t beat same day service that feels like family.
Neil Harrington
a year ago
I am a handyman and needed a plumber to do some reoair work above my skills level. Devin did excellent work. Very clean,professional, detail oriented. Highly recommend Devin with Plumbing Medics. He will be my goto plumber when jobs are above my skill level.
A very professional plumbing crew. Placed an emergency call for my renters house and got fast response to a clogged drain line. Maritza Armendariz and crew did a terrific job getting the backed-up water drained. As a precaution they ran a camera check & found a big root in the pipe by our back wall. They replaced a section of the pipe and all is working - my tenant is happy & I am very happy. This Plumbing Company crew has the tools & knowledge to get things fixed correct and fast as possible!!!
Barbara Weisberg
8 years ago
My husband and I have used plumbing medic over the last few years and we are very pleased with their service. The other day we discovered that the garbage disposal that Plumbing Medic installed about 2 years stopped working. With my old one I was able to turn something under the disposal and it would unclog . I hoped the same thing would happen. However I didn't see anything on the bottom and Plumbing Medic had never given me a manual. I called them and they sent Jesse Sage down. He was able to unclog the drain by turning something inside the sink drain. Same idea but a different location. Jesse said there was no charge since Plumbing Medic never gave me an instruction book. Jesse then spent time explaining how to upkeep my disposal. Jesse was very knowledgeable and I would definitely request him for our next service.We find Plumbing Medic is a top notch company!!!
Cindy Sarjeant
4 years ago
Dave S. was professional, personable & knowledgeable. Replacement of my washer valves was done in a timely manner, precise and great job cutting into the wall/cleanup. I highly recommend.
Michelle Hironaka
5 years ago
We needed a service call and eventual replacement for our hot water tank. The scheduling was pretty straight forward (just wish they’d give a shorter window of time, but they called to give me 30 minutes heads up to get home once the tech was ready), the initial repair didn’t end up working but they came back out and got the new one installed right away. The 2nd installer/technician Frank was knowledgeable, friendly and polite.
Michael Nowicki
5 years ago
We had a nonemergency repair that was needed for escrow and made an appointment for the next day. Within 30 minutes I recieved a phone call and was told a technician was enroute which was great. The technician Dave was great. He was very professional, he fully explained what needed to be done and how he was going to make the repair. Plumbing AC and Medic are lucky to have Dave as an employee.
Chesney Harris
3 years ago
Final found a wonderful Plumbing & A/C Company! They helped with an ongoing problem that was not getting resolved, but Medic found the solution. Took the time to educated me on what to do and what to expect; never felt rushed. Very professional and knowledgeable. Would give them more than a 5 rating!
Brett Secemski
3 years ago
Kyler came by my house today to fix a leak in my water softener. He provided me every option I had available and gave great details on each option so I could pick the best service. Kyler explained to me things about my water heater and softener so that I am more familiar. Very friendly and knowledgeable and I will definitely call in the future if I need any plumbing work done.
Charles Rankin
5 years ago
We have used Plumbing Medic for years. Today Michael was our plumber. He was excellent. Michael was very conscientious and made sure that all the tasks he did were complete and satisfactory. He went above and beyond what was required. We would be happy to have Michael back in the future.
Linda Mallery
4 years ago
Edwin, Joe, and David were awesome!! They explained everything they were going to do and answered any questions I had. The were kind, polite, and informative. Plumbing & AC Medic should be proud to have such great guys representing them! And they finished the job much sooner than anticipated which made me so thankful! I definitely recommend calling Plumbing & AC Medic for your plumbing problems. I hope I never have anymore plumbing problems but if I do, they're the ones I'm calling!
Alexandra Gillette
6 years ago
Made an appointment to get my gas fireplace repaired and never even got an actual appointment. If you want this service from this company, please expect to have your appointment changed at least 3 times and to receive poor customer service. I called on Wednesday and made an appointment for Thursday. On Thursday they called to say they had another service emergency and had to reschedule to Friday. Fine. Friday came around and Jennifer from dispatch called me 2 times to tell me the tech would not be able to get to me until 3. At 2pm she called again to say the tech would be late and wouldn't be able to make it until 4pm. I waited until 4pm to get no phone call until 515pm to say the tech was on the way. It was a Friday night and we had plans so I said no thanks and that we would find someone else. The creditability of the company was lost at that point and I was not interested to schedule a third/fourth appointment only to be let down. Jennifer said that was fine and she would let the tech know. There was no apology or empathy what so ever! They were probably just happy they didn't have to work late on a Friday. Please do not do business with this company if you would like someone who actually follows through on your first time appointment and maybe actually shows up!
Dale Wollschlager
3 years ago
Kyler was a true professional. He was honest and straight forward with everything he explained. We will for sure request his service in the future. We finally found a company we can trust
My good friend highly recommended Plumbing Medic saying their services are very good & fair in price. I am very IMPRESSED after today's service! Setting appointment and the response time was very efficient. Customer service rep on phone was very friendly. Francisco, our technician, was very courteous, detailed, and a true expert! He made the whole experience of replacing water heater easy and effortless. Pricing is upfront and fair with no hidden agenda. I highly recommend Plumbing Medic! I know I will use them for all of my plumbing needs and will request Francisco!
Mary Beth Sutor
4 years ago
I can't tell you how pleased I was with the service I received. Everyone I talked to was helpful, pleasant and responsive. Dave, the technician who came out to give me an estimate dog out what needed to be done and showed me the problem,he gave me options and made sure I understood. I now have my own personal plumber.
We had a great experience this morning with Plumbing & AC Medic. We had a clogged toilet, I called them and gave them our details and within an hour the dispatch called and told us they would be there in 60-90 minutes. The very professional young man showed up within the window promised and had our issue solved in less than 5 minutes. Quick, courteous and professional. It was a pleasure dealing with them.
Ricardo Escobedo
a month ago
This is an awesome company. Our problem started as a leak under the master bath sink that ballooned into a leak and clogged pipe. Our plumbing is old cast iron, our technician Carlos had to do a lot of extra work to fit newer PVC pipe to the old stuff. Involved a lot of cutting and work in a very confined space. He even repaired the old hole in the wall with fresh drywall. Excellent work.The outside sewer line needed lots of work as well. That was replaced with new pipe. All work was professionally done, and looks great.I will definitely call them again for any future work that may need to be done on our 65 year old house.
Both Joe and Edwin with Plumbing and AC Medic provided prompt and professional service regarding a clogged main sewer drain. Their camera and years of experience helpeddiagnose the problem quickly. I highly recommended their service.
Todd and patrick were very professional, friendly and informative.Todd is very knowledgeable about everything for your company. Products, repairs, fully answered all my questions. Even tested my water for me 😊I appreciate the both of them.Have a wonderful day! Thank you!!!I will be referringyour company and Todd and Patrick!!
Thank you James with Pluming & A/C medic for the outstanding job you did cleaning out our two week drain nightmare. You diagnosed the problem and jumped into action, clearing out the problem quickly. You made us feel comfortable and you are a true professional with a long career ahead of you. We will be recommending you to all of our friends. You gave us a fair price with no up sales in our time of need and we feel comfortable calling you with all our plumbing and A/C needs in the future.Sincerley,Gary & Theresa
Michael Heider
2 years ago
Plumbing and A/C Medic always responds promptly and today’s service to install a shower valve was no different. Their excellent customer service starts at the first phone call and extends all the way through the service. Francisco came to the house, made a quick estimate which is communicated prior to service. This is the second time we have had Francisco for plumbing services. He remembered us from the previous time which was nice. His work is very professional and expeditious. He did not mind me watching and answered all my questions which adds to my comfort. Very happy with the results and will use them in the future for all my plumbing work.
Robbie Williamson
3 years ago
We had to replace a tankless water heater and currently reside in central Phoenix. When we contacted plumbing & A/C medic, we had David come out as he is a tankless water heater specialist. Instead of going straight into a diagnoses himself, he assisted us by calling the manufacture to see if the repair could fall under the warranty. He assisted us throughout the call to ensure that we were informing the manufacture the correct information as it pertained to error messages, etc. Unfortunately, our warranty had expired and we were unsure if the repair would fix all problems as we were new home owners and not sure of all other conditions of the tankless water heater. We decided to go with replacing the water heater all together, David and the Company were very patient with us with making the decision to go forward as the cost was significant. We did call around the valley and it appeared that Plumbing Medic was comparable to most. The Company and David worked with us and our financial situation to ensure that we got what we needed and was able to finance it accordingly. The new water heater and install went so smooth and we were able to get it installed within 24 hours of us giving the company the green light. David even came out to our home the day before to ensure we understood the install and the financing in full. The install was done so clean and well, the Company and David really stand behind their work. if we have any future plumbing or A/C repairs my first stop will be plumbing & A/C medic, and hope that we can work with David again.
Daniella LaDolce
4 months ago
Manuel was an excellent technician and explained everything to me in detail and showed me each step. He was very thorough and very kind. I love that they inform you when they are on their way within an hour so you know they are on their way and they are going to make it to the appointment. Communication is so important in this industry. I will be calling this business again to help me in the future. Thank you
Hannah Blackman
5 years ago
I came home from work around 7 to find my house was 85 degrees. I called them right away and was told someone would be out in 90 min . They were there within 45 min. They quickly and correctly assessed the problem . Privided me with several options, all with very fair pricing. I chose how I wanted to proceed, and my house was nice and cool within a few hours . Very happy with the service and will be using them for my future A/C needs.
Scott Schuerman
a year ago
Mike and Derek arrived as scheduled to service my plumbing. They checked out my issues and clearly explained what needed to be done. They were very professional, polite, and personable. They educated me on some new plumbing technology that wasn't around when the house was built and they let me know the options. A++ RECOMMENDED!
Thomas Orsini
2 years ago
A small leak turned into a almost $6,000 bill. The price quoted to us knocked us back as a huge surprise. I wish we we're worked with more as far as discounts for perhaps paying the bill in full or maybe a first time customer deal, but no love there unfortunately.Was told this expensive process came with some sort of warranty. If I'm paying this much I want to make sure it's covered in case something goes wrong. After I paid my invoice there wasn't any line items for any warranty with any time frames, what's covered, dollar amounts, etc. Called and requested info and was told we'd receive an email with warranty info at noon that day. Never happened.Kind of disappointed, hoped for more support in regards to the experience when shelling out so much money.
I called late afternoon and they had someone to our home within an hour to repair a clogged sink/disposal. Great price, much much lower than expected to blow out and clear the lines. Very cordial and professional, even my dog liked him. Great experience!
Barbara White
4 years ago
Yair was the service member he was very patient and explained every step he was doing so I would understand the problem I was dealing with. When he finished he asked if I had any questions and reminded me if the problem returned to call them immediately and they would return to see if they might have missed something. They also showed me what Yair had done and I couldn't imagine that he didn't find everything that was going wrong so I don't think I will need to call them back any time soon.
Mike Hamilton (Mikey)
5 years ago
An incredible company to work with. We had a valve break in our upstairs bathroom. Plumbing A/C Medic sent a technician to our house faster than I could have expected. Michael diagnosed the problem, explained exactly what had happened and put it in terms that even I could fully understand. He told us, to the penny, how much the repair would cost and, even though it was a major repair that required cutting into our wall, he completely repaired the valve and our wall. I could not be happier with our experience.
I had to replace my entire AC system, these guys showed up the next business day, right on time, worked diligently from 8-5 had the whole system up on working and cleaned up their mess. No problems, no concerns, everything done just as promised. Very satisfied customer here. 5 star rating
Debbie George
6 years ago
Technician was very knowledgeable, polite, efficient and friendly yet professional. He went out of his way to gain my trust and business and was able to fix the problem in less than an hour. I would recommend this company to family and friends because of my experience with this technician, Dan.
Janice Leboda
4 years ago
The technicians were wonderfulThey were able to get the job done in two days when we were quoted fou days to do the job from other plumbers.Josh and dave cleaned up after the work was completed.Very knowledgeable and skilled at what they do.I highly recommend them.
Lorie Sweatlock
6 months ago
Your technician named Miguel is so professional, so knowledgeable, clean & kind in so many ways.
God bless Miguel & I will definitely use you again & refer you to a lot of people. Thank you Miguel for fixing my sink drain problem. Much appreciated!
Antonio Rivera
4 years ago
The people at Plumbing Medic were great! I couldn’t be happier with the service I received. Abdiel communicated what would be done before commencing any work. He went above and beyond my expectations. I will definitely be using them again in the near future.
The tech was efficient, courteous, pleasant did his job well. We needed them right away and they got a tech to us within an hour. Not thrilled with the price but the job got done.
Rudagerd Rules
6 years ago
Really great price for lots of manual labor. Eddie was very friendly and spent almost 2 hours digging around my pipes to find the possible issue due to old irrigation pipes. I wouldn't of dug that deep thinking irrigation would never go so low. Thanks for the help guys. Your prices are amazing. Only charged me inspection fee even after all that work!
Every time I call Plumbing & A/C Medic, I get phenomenal service. From the person who answers the phone to the tech that comes to do the service. The techs are always polite and easy to get along with. They do a good job on everything. Telling me truthfully what needs to be done and what does not.There is never any up sell pressure. I highly recommend this company.
Kandice Foulks
3 years ago
Kevin was the best! Just came out to our house and worked on the pipes! Super friendly and really cared about it being fixed! Even told us about eco friendly options for the environment which is amazing! Thank you! In so happy to have a working sink again!!!!
Eddie was awesome ! He explained everything and did a superlative job. Highly recommend his services
The drain tech could not clear drain After snakingthe vent. . And didn't even put a camera down the sink vent or drain pipe to
see what is going on. It cost me 103.00 and still clogged drain. I won't be using them again.
Veronica Lewis
5 years ago
I've used this company three times now with my plumbing issues. Each time has been a good experience. The technicians are friendly and professional. They take the time to explain what is going on with your plumbing issue and not oversell their service. I used Dave recently for a shower issue and he took the time to really find out what was going on without ripping my ceiling apart where there was water damage. We found the problem without having to replace any pipes. It could of been very expensive to repair, but instead it was a corroded gasket. We did have to cut some sheet rock in the ceiling but at least we found the leak before further water damage. I will definitely continue to always use this company and ask for Dave.
Steve Sellers
2 years ago
This was the third time over the past several years in using Plumbing Medic. A little pricey this time, but our kitchen sink did decide to clog on a Sunday, and waiting until Monday wasn't really an option. The tech (Miguel) was at our house within an hour (40 minutes) of of the initial call and very professional. Very responsive thank you
Brandon (my tech) came across town after hours and completed the work promptly and with excellant craftsmanship. He walked me through the pricing and my warranty information. At 200pm i had a busted water heater, and at 800pm i had a brand new functioning water heater. Thats 6 hours from my initial call to completion! Thanks for the great service.
Sergio Martinez
a year ago
I was looking for a plumbing company through Home Advisor, they recommended 5 companies. While trying to get a quote on line, one of there customer service representative was calling me. They gave me a quote, I told them I wanted to check one more. I ended up going with them. They were able to book me in for same day service. Luis was our plumber, very nice guy, courteous and very easy going. He asked a few questions to determine what could be the problem. He explained what he was going to do, before I knew it, he was done! Great job Luis! Will be using them again.
Ramona Willis
3 years ago
Nick came and figured out what was wrong with faucet. He was courteous and professional.Updated Review 10/21/19:We had a problem with our vents not being capped off inside so it was blowing out fiberglass particles, which means we’ve been breathing in these fiberglass particles for 19 months. AC Medic came out and sealed each vent in the house to stop the fiberglass particles. They did a great job. Michael and Gilbert were the techs who came out and they were early and did a professional job and explained what they were doing. They finished in just over two hours and they cleaned up when they were done.
Had a leak underneath my trailer. Dave diagnosed the problem quickly and efficiently fixed the issues. He was very nice and professional. Will definitely use him in the future if needed.
Company did a great job, showed up on time, Edwin did an exceptional job and was super honest and reliable. Would not hesitate to use their services again.
Lynda Peterman
a year ago
Caleb was very helpful and came to turn off my leaking tankless water heater on a Sunday. Will certainly consider soon when looking to install a whole house water filtration system. Thank you for your prompt attention and professionalism.
Over the holidays we had a problem with our upstairs bathroom leaking into our downstairs powder room when someone was taking a bath. Plumbing medic was called and Carlos E. was our plumber today who was very friendly and quickly diagnosed and resolved our plumbing problem. Carlos was friendly and efficient, great experience. Thank you
Mike and Nick were great! Replaced a faucet and performed a thorough check of our salt water system, water pressure, chlorine levels, etc. No plumber has ever spent even a tenth of the time that they did educating us on our systems and water. We were very pleased with the level of service provided and will continue to use Plumbing Medic for all of our plumbing issues! Thanks guys!
Charged us 150.00 and was not able to solve our leak with a brand that they said they knew how to service. I would have preferred that they were honest with me and said that they didn't work on that make and model. Wasted my time and money and I still don't have a solution for no hot water.
Becky Gardner
7 years ago
Dan is very professional, patient in explaining details of the repair, timely, and offers good advice on ways to prevent future problems. He provided straight forward and honest information concerning the charges. I would recommend Dan to others for an A+ experience.
We just purchased a new home and was unsure what the prior owner purchased and/modified before we moved in. We called Plumbing & AC Medic to checkout the system, teach us how to use the water softener settings, and find out why the tankless was so slow to get water to the master bedroom.They found several problems with the prior install and a burned out circulation pump. They worked with the manufacturer to replace parts that were still under warranty and gave me a realistic estimate on what the repair costs would be. They also checked the house and found other plumbing issues that, if we did not attend to, could cause us a great deal of damage down the road.I was extremely impressed with their ability to communicate and teach me what was needed to make a good financial decision. I felt confident in their knowledge and desire to help their customer.We are still in the process of making repairs and glad to be working with them. I would recommend them to family and friends.
Kevin C Wheeler
5 years ago
I called Plumbing Medic to check on an item and they came out the same day and fixed my leak within an hour. Great service by a great company and special thanks to Jeff who followed up! I highly recommend Plumbing Medic who stands behind their work and can take on challenges other companies run away from.
Same day service, Carlos came and discovered that our drain was close to fully clogged. We went with the Hydro jetting and my drains are running smoothly now. Thank you Carlos.
Tiffany Jones Real Estate Team
5 years ago
What a difference a professional plumber can make. I had Kyler come out to a property to fix some poorly done repairs made by a homeowner trying to save money. Kyler was very thorough and was able to explain to my client what needed to be done in terms she could understand. He definitely went above and beyond for my client. Thank you so much!!
Was connected to a real live person when I called the company. Got prompt same day service. The service rep Justin was both friendly and professional.
Our Technician Miguel did a fantastic job at locating the source of a sewer smell from our kitchen sink. Miguel was thorough in his diagnosis and clean in his approach. Detail and quality were certainly important in completing his tasks. I would recommend him for any plumbing issue
So look as any business owner knows, time is money. After the plumer fixed what they cane to do he left a big mess. I asked him To clean it up and put it back clean like it was before he started. He looked puzzled and then proceeded to tell me in no uncertain terms that he didn’t provide clean up service. So I borrowed his shop vac and did it my self. The bill was $380.00 l paid $280.00 he apologized for his dereliction of his duties and said he didn’t know his vac was that powerful. Because I believed his explanation I give them 3 star’s. (Texas Rib Shack)
Plumbing Medic is the fairest and best plumbers I have ever used! Their pricing was far below anyone else and they cleaned up after themselves! Kyler and were wonderful and treated me and my property with respect! Thank you!
The gentleman who came out was great. We couldn't be happier. Not only did he fix the the problem but gave suggestions to avoid issues in the future. He also explained exactly what caused the problem as he fixed it! You have our business for life!
Lianne Lambert
4 years ago
Plumbing and A/C medic was great. Not only did they have an available appointment for the day and time I needed, but kept me up to date on where, who and when my service person was coming. Yair, was fantastic, friendly and very helpful in explaining everything to me, as well as, making sure my problem was fixed before leaving. Overall, I had a wonderful experience with Plumbing and A/C Medic.
Mardee Anderson
5 years ago
I had to call Plumbing &A/C Medic out the day before Thanksgiving with a clogged main drain line. Kevin was there within 45 minutes as we were trying to leave to go out of town.He was professional and knowledgeable and had the drain open within minutes! We were on our way to enjoy our holiday with our family. Thank you Kevin and Plumbing & A/C Medic for being there so quickly!
Darren Williams
7 months ago
This company is honest and trustworthy. I highly recommend!!! Thank you so much for the quick response and repairs.
Woke up Saturday with water all over the garage. Drew showed up just before his shift was to end at 4 and accessed the old water heater talked to me and the homeowner about options. He is very knowledgeable and very polite. Then on Monday Cameron came to install new tankless water heater. Cameron was also very friendly & professional. He didn't rush, explained the unit to me and even put back some of the bins we had to move!
I was charged $113 for just remove the hair under drain cap in the shower. I just called to ask for the refund of $64 unclogging fee. It's pending on the manager to approve now.
Kisha Kimber Lewis
2 years ago
They were able to come out same day to fix AC unit. Knowledgeable and did a great job explaining the service and providing options. Very friendly. Highly recommend
george eblacker
3 years ago
My toilet was broken and needed to be replaced. Two men showed up right on time and fixed everything within an hour.They explained everything that was going on and were very friendly and professional.Very happy with their service.
After 22 years my water heater heater died this morning. Called several companies and all were saying tonight at the earliest or Monday. Plumbing/AC medic came out within two hours. The inspected the unit and water pressure and were able to replace within a few hours. Explained the process and worked with me on price and payment options. Very professional. They were not the cheapest but I feel they are the best. Would recommend to everyone.
E “Phuzzylogic” J
2 years ago
Tech came out to vacuum my new mini split. Was knowledgeable and talked me through why things were done the way they were. Fantastic quick job. And it's blow super cold. Will use AC &Plumbing Medic always.
Fair , fast and friendly. They came out quickly. They explained to me what the problem was and I was charged a fair price. Will be my go yo plumber every time
Amber Green
10 months ago
I have literally used Plumbing Medics for my entire remodel. They are amazing, all the techs are nice, and knowledgeable. Their pricing is very fair and affordable, I will continue to use them and tell everyone I know about them. Love the personalized attention, and response.
Very pleased with technician and level of experience. Had to call them after a different plumbing company failed at there job. The repair is now done and the right way. Thank you Francisco!
Robert Parker
3 years ago
The technician Dave was very polite, accommodating, friendly, precise and quick. Plumbing & A/C Medic was also $40-60 cheaper than the other 3 valley companies I called for an estimate. I would recommend this company to anyone with a plumbing problem.
Plumbing and A/C medics were amazing to work with. The technician was excellent and very professional. They made every deliverable and promise on time and even went the extra mile to accommodate my schedule. I will be going with them every time from now on.
Wow! Talk about great plumbers! I have used Plumbing Medic several times and they are great! They show up on time and I can trust them to tell me the truth about what's wrong with my plumbing. They have really saved me money because they are so honest. I will use them from now on.
Jesse came right in the time frame stated. Shout out to the office for calling and updates as no water to house and a flooding kitchen and living room. Jesse was quick to assess the area and total concerns. Gave me his report of what was wrong and what our options were for repair with full estimates. All in a timely manorCompleted all the work and offer to and did a few minor things that needed attention. A truly nice Gentleman that explained the situation well and addressed all my concerns. Very considerate and pleasant.
Timothy McCann
7 years ago
We needed to have a complete sewer main replacement on our newly purchased home and received several bids. In the end we decided to go with Tim S. at Plumbing Medic, due to the level of professionalism displayed.We turned our home over to Tim and the team on Friday, returning over the weekend a few times to check on progress. The entire house and all our possessions were enveloped in protective plastic.The work was performed with integrity and in a timely manner.We will never call anyone else when we have a plumbing issue and we plan to call Tim when we are ready to install a water treatment system. Great job Tim and the A Team! ROCK STARS in our book!
Kathy Schusler
4 years ago
Called in problem Sun. Evening received a call from office early in morning to confirm. Maritza was at my home, and working on back promptly was able complete the clean out,and contacted the plumber to come assess the issue, he arrived properly and used camera, unfortunately finding a break in line, this is a pending repair mainly because of cost. I was so impressed my Maritza, her kindness, knowledge and staying with me till Adam arrived. I will leave follow up rating once decision is made. Thank you.
George Thielen
3 years ago
Luis is a very knowledgeable and helpful. His meticulous attention to detail is commendable. He seems to go the extra mile to insure that all work is done right the first time. He is to be commended for his positive attitude and his work ethic. He presented himself as someone who won’t quit until job is complete. He is an asset to the plumbing Medics company
Gina Tenaglia
4 years ago
I cannot say enough about the quality and professionalism of your employees, Nicholas S. and Trevor M. The work performed went above and beyond our expectations. Work was done efficiently and with great attention to detail. Everything was stress free and after they were done, everything was clean and neat. We will recommend this company highly to anyone.Arlene & John T.
Technician John Bergstrom 375 is a true professional. He came in after we had some challenges with our AC installation and within a short time work his magic and our AC was working exactly as it should. The guy deserves some big paise from the Plumbing and AC Medic leadership!
Darlene Buchanan
3 years ago
Bertin was very knowledgeable. He showed me exactly what he was doing and taught me how to do it in the future. I definitely recommend him for other customers. Thank you for having him come out.
Richard Tirendi
2 years ago
Every single person I dealt with at AC & Plumbing Medic was courteous, professional and responsive. Our technician, Jose, was absolutely incredible and represented the company with pride... and flawless work. Im not sure how the company has instilled the values & culture so successfully but in doing so, they've earned my continued patronage.
Roger Cundick
5 years ago
Called they told me that the Technician would call me when they were a half hour out. Within 45 minutes the Technician called and showed up right on time. Fixed our clogged sink didn’t charge an arm and a leg cleaned up. Great customer service we would definitely use them again!
Tiisai Mutsiwegota
a year ago
Everything about this experience was a pleasure. Response time was very quick, scheduling was a breeze and they kept me informed throughout the whole process. Luis was the tech that came to the house. He was fantastic. He is a great asset to your company and provided amazing customer service.
Breanne Reeves
7 months ago
We had a random unfortunate leak happen with our water heater. Drew was quick to come for evaluation and helped us figure out the best option for us going forward with a new water heater. Kameren and Kofi were out the next day for installation! Great service, professionalism and over all experience in a not so great situation for us. Highly recommend this company! Thank you guys!
I dont know where to start. First, I dont ever leave reviews (I'm usually to lazy) but I was compelled to do so after my interaction with this company's Plumber, Dave Somers. This is the guy you want to show up when your entire water main breaks, or similar situations. To the way he presents himself, his calm assurance that everything will be ok and be fixed soon (pretty much asap) and other great charismatic features. Dave new exactly what needed fixed within 5 minutes. Within 10 minutes we had an invoice a fix and a plan for a forever fix. If you are having a big time plumbing issue/situation I hope all of you get to experience this ultra professional super plumber. To the company, plumbing and AC medic, thank you, this is the face you want for your company. Please give this guy a raise and well deserved pat on the back.
Coralee Marlowe
2 years ago
The gentleman from Plumber Medic. come out to my property and was very respectful. He listen to our concerns and the continuous issues with our plumbing. He took the time to understand the situation and requested one other coworker to assist with a game plan for our home. He gave us respectible prices and different ways to solving our plumbing. We are waiting for the approval for the finance to continue the job at hand. Thx Plumber Medic.
Tim came into our home while company was there, he was extremely professional , kept us informed and explained everything. After taking care of the problem he cleaned and sanitized the area. We were totally pleased with his work. Thank you!
We had two options. One was from the home warranty company vendor who wanted to tear up our slab to repair the leak. This would leave us to deal with the flooring repair on our own. We decided to call these guy to see what they would charge for the same service. When Josh suggested bypassing the line with some drywall repair needed at the end instead of my entire floor being jack hammered out and concrete poured in my master bathroom we had to think. The approaches so different only one could seem right. In the end we got the buy out from our warranty company and used these guys. Boom. Done in just a few hours and I know it’s not going to leak again. Pex was used for the repair so that slab leak is gone forever.
A/C Medic was exceptional to deal with, from the person that answered the phone, prompt scheduling and professional, knowledgeable service technician. I would highly recommend Them! A solid 10 in everyway.09-18-2018: I have had service by this company again. They are great! They seem to improve in every way.
Miranda Thomposon
8 months ago
Needed some help after I had a water leak. Excellent team from start to finish. Appreciate their hard work.
Travis Schenck
2 years ago
We had a leak in the plumbing for our kitchen sink and the lines were reversed (hot on the right). Wes came by, fixed the leak, and swapped the lines back to normal. Great service and great overall experience.
Wes is the best plumber I have ever used. Pricing was unbeatable. Showed up super fast and got right to work fixing it. Had a main water shut off valve that broke and he worked non stop until it was replaced and I had water again. Wes was straightforward with me on the repair and didn't try to nickle or dime me on the job. As far as a plumbing company goes this one is going to be first call for anything else I ever need.
VERY responsive to my “crisis” of a plugged drain line. They were there within hours. A very professional and polite crew who quickly and efficiently opened the drain line for a very reasonable price. I will keep them at the top of my list to call if/when I may need them again.
Cristie Simmons
8 months ago
Very responsive. Technicians are capable, respectful, and efficient. Came back to make sure everything was ok.
Our service man, Wes was an absolute jewel! He was called because we had no running water inside the house. Through out the time he was at our house, he kept us informed as to what he was doing and why. No question was to big or small. He did resolve the problem as to why we had no water as well as pointing out some issues we didn't know we had. Fixed those items as well! If you want a well trained, knowledgeable, and personable young man, Wes is your guy. I highly recommend him.
Virginia Loving
3 years ago
The entire pipe system from the foundation to the city sewer hookup needed to be replaced. Quite a depressing reality. It initially started with only one 6' section, but once they opened it up, they showed us just how brittle the cast iron section was and how the pipe going to the foundation was cracking and crumbling away even as they tried to attach the new section. All thru the work, they kept us informed of the problems and the solution choices. They have been respectful, professional and completely informative. Patient with all our questions and explanations were done in a way we could understand. I would certainly recommend them for any plumbing and a/c issues.
Josh Gonzales
9 months ago
Plumbing Medic is always very professional and timely! I was in a complete bind and they came to the rescue… Thank you very much!
I’m very happy with my experience! Plumbing and a/c medic was very fast at fixing our leak. Great communication from their dispatch. Francisco was extremely polite and knowledgeable. This will be my go to for all future plumbing and ac issues!
I am shocked that Plumbing Medics have such a high rating - we had an appalling experience with them. The switch board lady was wonderful, but then they sent this guy who was so uncomfortable and rude that I do not know how he still has a job. He just stood there while we dug up the ground for him to show the leak and then he gave us a quote without even really looking at the job or even speaking to us. I kept offering information and he just ignored me and flipped through his iPad - SO odd! Then when he gave us a quote that we felt was higher than we expected, I called another plumber to do a price check & my fiance called his buddy who is a plumber. When I came back to say that we would have him do the job he threw up his hands saying how mad he was that I called another plumber in front of him, so we were on our own and he stormed out of our house! We had already cancelled every other plumber we had coming & it was going on the evening of a weekend night. We received slight condolences from the switch board lady, but when she called us back she said she checked with the owners and they felt it was a fair price so they would give us a slight discount due to poor customer service BUT a - the price wasn't even the issue and b - they couldn't get anyone out there until the next day even though we had to leave that night. So we were out of luck after hours of nonsense with this company.
Leslie Voorhees Means
9 months ago
Henry was very professional, friendly, and efficient! He did a great job explaining what he worked on, and even helped with an additional service (cleaning our Reverse Osmosis filter). Service was able to be scheduled day-of, and the dispatch was very communicative.
First time using the AC division, and they didn't disappoint. The crew was able to come out and repair our damaged AC unit at a moment's notice. Myself and my employees are very grateful. Fast, friendly, clean...
The main tech David and his partner were responsive and listened to what was initially needed. After looking over the whole system and looking at long-term costs, we decided to upgrade the system. He worked out the best price while managing the whole house needs. I’ll use them again when the next plumbing need arises.
Carlos came the same day to essenially unplug our kitchen sink. He was personable, knowledgeable, and professional as he went about finding the problem. It turned out to be moree than we thought. But he came back the second day with another plumber and was able to take a camera and follow down the line where the blockage was and what was causing it, He also gave us preventive maintenance tips so we won't have this problem anymore. He also fixed broken and mis-sized pipes. They followed the pipes all the way ro the outside. Carlos and Abdiel were very patient trying to explain everything to us. My husband is hard of hearing and has misplaced his only remaining earing aide so it was difficult to explain the situation and what they planned to do. Carlos gave us do's and don'ts which were very helpful. Never expected to have to pay what we did but it was fair. It was a lot of work and this had been a recurring problem over the years despite visits from master plumbers and regular plumbers with warrantees and without. Now the pipes are working with gravity and not against. We hope that this will take care of the problem for many years to come.
Great service by Francisco and his associate Adrian. Both friendly and knowledgeable. Got are Hot water tank repaired as per quote and gave us further advice about our water pressure being to substantialy to hi. It was kind of them to give us a quote on the installation of a pressure reducer, fortunately for us after checking with our HOA president the Hoa will install one for us at no cost to us. Would strongly recommend their service.
Alex came over my home to do a very work intensive assignment. He was very polite, explained the job they were going to do, and was very courteous of my home and time. They were very clean and wasted no time. I appreciated they went above expectations and stayed as late as they needed to so I can have plumbing over the weekend. As I said, the job was intense to where I couldn’t even use the water in the house. They worked quickly and were available at any time should I have any concerns. I am very pleased with their work, not only is the plumbing working perfectly, they were very respectful and cleaned up after they finished their work. I am very satisfied and would highly recommend Alex and Plumbing & A/C Medic any time.
Very good company to work with. Answered my call early in the morning and quickly responded with a same day appointment for an AC repair. Technician was excellent and thoroughly explained everything he did and what the outcome was. I definitely recommend this company.
Excellent in all areas. Kameron was professional, knowledgeable and hard working. The same for his partner.
Genie Glander
5 years ago
The technician, Carlos, did a great job and he explained how to know if there is a clog and where it is in the line. The situation had resolved itself and he didn't even charge us to do a check. Great guy to deal with. I recommend him highly.
On time and provided accurate and honest quotes, would highly recommend to use them! Brandon also went out of his way to check the water quality and make sure my water softener was functioning to its highest capacity.
DeAnna Colbert
2 years ago
1. Got off on a bad foot when the service desk could not follow instructions that I’d need to communicate via text, so my original appointment got pushed to a work day (I work from home).2. The tech did not keep his mask over his face most of the time, even though I was wearing one. Normally I would have required he put it on but instead I just kept the interaction outside and did not let him in the house. Masks are important to me because I have just finished radiation treatment and my immunity is not it’s best.3. The tech said it would probably be $200 but he needed to check on the labor charge first. He came back with a much higher estimate after speaking to his manger. I asked for a written explanation from the manager on why the broken valve ($10 plastic part) had to be brass (Estimate over $600), before providing payment for the diagnostic so that I could verify this was accurate. The tech, while polite himself, stayed in my front yard under his boss’s orders saying he couldn’t leave without payment. I offered to call in with my card number later or send a check after receipt of a written explanation but he said he could not leave. Imagine someone declining to leave your property when asked under any circumstance...it is upsetting, it feels unsafe.My dog was going nuts, I was on a work call at the time. I did pay him $40 just to have him leave so I wouldn’t get in trouble with my own work call, and because I was getting really upset and uncomfortable with his presence at this point-it’s just me and my daughter at home today. It sounds like they wanted to use parts that would necessitate an expensive repair. Another licensed contractor I spoke with says plastic can be used, and he anticipates it will be $150 or so.
We were desperate for help as our kitchen sink was backing up. Alex showed up late in the evening (but earlier than expected) to bail us out. He was courteous, professional and took care of the issue quick! I’d recommend Plumbing & AC Medic to others with similar plumbing issues. Thanks Alex!
William Enterkine
5 years ago
Our technician was Curtis. He showed up very quickly when our a/c went out on the 4 of July. He was friendly and knowledgeable. He diagnosed the problem and gave us solutions to choose from. Once we chose a fix, he went right to work and had our a/c cooling the house down.
Very professional company, they take the time to explain all options very well. Used them today for the 2nd time. First time was to repair a slab leak last year, today was to install a pressure regulating valve. Wes and Joseph did a great job today, working quickly and professionally.
Plumbing &A/C Medic is the best plumbing AC company the valley! My initial service request was made on line on the 4th of July. The return time was imediate next day 730am telephone customer service rep. was friendly and knowledge. Service technician CARLOS showed up same morning, on time, professional in appearance, friendly, great additude, ready to help! The initial examination went well, quick and efficient. Carlos discovered my issue and concluded I required a second more detailed examination of my lines. 2nd day Carlos again showed up on time and professional, hit the ground running joined by his team. They performed a detailed hydro jetting and camera inspection of my lines to diagnose my situation. Without and shady sales pressure, we discussed, in great detail, my treatment/repair options! I feel confident going forward with our $$$$$ treatment/repair plan. I know I will recieve the best effort and work product/$value using Plumbing & AC Medic ! Many many thanks!
Nikki Cornell
4 months ago
Paul provided excellent service. He was on time, professional, efficient and very nice. He took the time to answer all of my questions and did a great job.
Our A/C did not work suddenly.I spoke with Bill - (Manager Plumbing and A/C Medic), explained the problem and the same day, Rigo (Plumbing Technician/Installer) came and checked out the A/C. He really tried to make it work but it’s time to change our A/C because it’s 11 yrs old. Rigo is doing, Plumbing, Drain & A/C.So, My husband and I decided.We called Plumbing and A/C Medic Monday, then Wednesday the new A/C delivered and they supposed to Install it.However Bill (manager) called and apologize that they need to move the installation to next Wednesday as they are short on Installers. Bill sent out 2 of his Installers (Raul & Kofi) to put the new A/C inside of my house because it was on my driveway when they delivered it. Raul & Kofi left us a 2 portable A/C to use till next Wednesday. (Thank you Bill!)Next Wednesday came I received a Text message at 6am telling me about the installers who are coming and will do the job with their Pictures (that was a good idea, so we know who are coming).HVAC Team came at 7:30am - Nate, Cody & Kofi.They are very polite.Then they start right away. They are very quiet and whispering to each other if they were talking. I’m kinda feel like it’s good because the one who fixed our kitchen they were talking like they were on the street.Anyway, HVAC Team were keep on coming back and forth, getting the parts.I went to the attic to check them out and I saw them sweating and really working hard.It’s super hot in the attic. I thought they need cold water to cool down. I put bottle waters in the freezer and after 10-15 minutes there’s a little bit of ice, so went to the attic and I gave it to them.Feels so good I can help in a bit.Nate answered all of our questions. Cody is very helpful to Nate.Very polite, knowledgeable, helpful and professional.Now, we are proud and happy to say that we have a NEW A/C!!!!We really appreciate the Plumbing and A/C Medic Team for your Hard Work!Shoutout to BILL, RIGO, KOFI, RAUL, CODY & NATE!You guys are AWESOME!P.S.Our house feels like you are in “Dome Fuji, Antarctica” we are just missing the snow/ice! 😂Thanks Plumbing & A/C Medic!♾️ Laudato Family ♾️
I worked with Henry for several hours as we worked out my plumbing issue. He was very descriptive on every step and fixed the issue quickly. His friendliness and professionalism were welcomed and I enjoyed and trusted having him in my home. I recommend this company and I suggest you request Henry if you have the opportunity.
Kristen McLaren
2 years ago
**Update - Jose A. did another great job for us today. Replaced our water heater & fixed a valve - checked our water softener & said it was fine (translation: did not try to sell anything we didn’t need.) Quick work & all done promptly & thoroughly.Alex & his assistant were on time, neat, and thorough... and when they found my issue to be a simple problem they proposed the least expensive option to fix it. Really appreciate getting top-notch, honest service!!
Todd came out today and fixed a broken faucet going to our washer. He did a great job and was very professional and I got a wonderful lesson in plumbing repair. Could not be happier
Jonathan Bouley
2 years ago
I had a custom part break and due to age of the part and a supplier upgrade, I couldnt do it myself. I started asking for professional help and was ignored by several other companies and it was this company and a very pleasant Francisco Duran who answered the call for same day service.I was able to talk through the needed work with him and his apprentice and they quickly took over.They advised me to also fix some corroded valves and they got the new parts in and service restored faster than I dared hope.I was nervous calling around to get this work done, but I am happy that I found this company and will call on them in the future without fear.Thank you to Francisco and his crew.
Tony 4 Road Tests
4 years ago
Had my a/c go out late yesterday morning, and my regular guy couldn't get here before Monday (2 days) morning.So, I remembered that the guys who replaced my main sewer line, also did A/C. So, I called them up at 5:42PM, and the representative told me that a tech could be here in 60-90 minutes. 8-) Well, by 7:30, no call and no so.So, I called back to find out what was going on. At 8:02, the tech called and told me that he was still at another customers' house. And, because my gate control doesn't work, I elected to reschedule for the next morning (Sunday).I had told the tech that I am up early, and he could come by anytime.Well, at 6:20, I sent him a text. But, I never heard back. So, at 7:00, I called the main office again, and explained the situation. She told me that someone would be here by 10:00. Cool.Well, at about 7:25, my phone rings, and it's the tech telling me he can be here within 30 minutes, or so. 8-)He showed up, and fixed the problem. Yea!While the representatives, and the techs were very polite, and the price was very reasonable (especially for an after hours emergency), I can't give 5 Stars because of the snafu yesterday evening.
These people are very professional and courteous! And the lowest price ever! I checked Roto-rooter and George Brazil and Parker and sons and 2 more plumbers but still the lowest quote and they mean it! Good job guys, I have more projects to come thank you so much
Staff.Kristin Ryan
7 years ago
Mike G., Alex S. and Jose L. arrived at my house at 8:00am for a job that should have taken roughly 4 hours. Serious issues revealed themselves after the job started. The team showed (using a camera) and explained everything to me so I understood the problem. I could not pay for the necessary repairs in cash. I was given substantial discounts from the first estimate, and they worked to find me a 0% financing option for 18 months. However, that is the least of what these Supermen did. They proceeded to work for 12 hours straight and finished the job in one day. They left my house at 8:00pm. I was astounded at that level of commitment. I have never experienced dedication like that when working with a repair crew. On top of it all, the three of them are extremely personable. After 21 years in my house, I have finally found my go to plumber. THANK YOU, Mike, Alex and Jose.
Joel & Gabriel were awesome, tried many things to find & fix our plumbing problems. Friendly, courteous, clean, informative, thorough and honest. Gave us many options to fix the problem. We will for sure call them again if needed!
Review#1-Nice technician and very professional. Jaime did a awesome job. Review #2- I had a really big job that needed done....I didn’t know it was going to be that big of a job....was supposed to just be a quick swap out of a sump pump...turned out to be a big pipe replacement and pump replacement. The original pieces put in were causing pump malfunctions and I had replaced 2 previously. Michael, was awesome. Did an amazing job digging up the old pipes showing me all the issues that were causing the pumps to burn up. I admit, I was worried cause the job seemed to big for one guy, but he got it done and it works much better than before. He worked hard in this heat and got it done. Thank you.
Chris B. Is a complete rockstar! Professional, friendly, empathetic and he fixed the problem that a competitor could not or would not. Either way I highly recommend Chris!
Jeffrey Bemoras
10 months ago
Luis was fantastic!!! He did an EXCELLENT job. I was very impressed with his skill, his demeanor and overall professionalism.
Ashley Ali-Osman
3 years ago
Francisco Duran with Plumbing & A/C Medic is a true professional. He was punctual, knowledgeable and most importantly honest. While nobody looks forward to future plumbing repairs, I am confident knowing that I have a reliable person to complete the job when the time comes. I highly recommend Francisco Duran!
Becky McGonigle
a year ago
I HIGHLY recommend Plumbing & A/C Medic! They are timely, fair, and professional. I will be using this company for all my plumbing and a/c services in the future. Great company, great employees. 5 stars!
Bill Traxler
10 months ago
Henry was a pleasure to work with. Professional and very knowledgeable and took the time to explain what he was doing and provided options. Great customer support and service. Highly recommended, I’ll be back for future work.
Our experience with Plumbing Medics was very positive & professional. Did exactly what they promised in a timely manner. Jonathan & Bretin were polite, professional & efficient. Very conscientious! Highly recommend their work.
Francisco showed up on time. He was very well groomed and took pride in his appearance which shows that he is proud of himself and his company. Being that I know hardly anything about plumbing, he could have just said OK and replaced the whole toilet as that is what I thought I needed. However he took the time to advise me that all I really needed was a new tank which saved me quite a bit of money in the long run. This kind of service is greatly appreciated as I had 2 other companies come out and give me estimates and since I asked for a new toilet, that is what they were going to do and not even make any suggestions. Again kudos to Francisco and Plumbing & A/C medic has earned a customer that will use only them in the future and also reference from me to my friends and relatives. Again thank you
Connie Trevillian
a year ago
This was actually one of the best experiences I've ever had using any repair company. They were knowledgeable, friendly, affordable. I found them on Google and am so happy I chose them. They are highly recommended!
I got in touch early in the morning, got an appointment for the same day with a 4 hour window. They reached out to me again about an hour/half and advised me that someone was 15 minutes out. Luis (tech) arrived, very friendly, professional. He went over the process, proceeded to do the work to unclog a kitchen sink. Unclogged and tested after snaking. Offered solutions for preventative maintenance. Never pushy, no hard upselling either. I told him I would think it over regarding options. All in all a great experience. Would recommend.
All I can say is WOW! Within 2 hours of placing my call the problem was fixed. Darrell showed up diagnosed the issue and made the repair. Additionally he did safety checks and made sure everything was in working order. It’s so nice to have such a positive outcome all around. Thank you.
Alandra McBride
2 weeks ago
Miguel was very patient, knowledgeable, and did a really good job! I would highly recommend him to get the job done!
My AC went out on the hottest day of the year so far. The service person was very helpful and professional, and she was able to get someone to my house within a couple hours. I figured it would take a couple days, especially over the weekend. My technician arrived on time, fixed my problem and I was up and running within an hour. Love their service and definitely do the plumbing / HVAC service membership. It’s absolutely worth it. Thank you!
Carrie Edwards
3 years ago
Great customer service. I needed someone to come unclog our kitchen sink, which was also flooding the dishwasher, by a specific time. They bent over backwards to get it done! They kept me informed as to when the tech would arrive. The tech was professional, knowledgeable, friendly and got the job done quickly. I was a new customer and will now be a repeat customer!
Gloria Argueso
8 years ago
The greatest thing about Plumbing Medic, Jesse and Dalton is that on both occasions, the diagnostic and the installation, they arrived earlier that scheduled and completed the jobs in record time, with extreme accuracy. They had all the materials needed for the job on hand and proceeded to the work without delay! They were both courteous, polite and very respectful. I now have a great, new water heater that works beautifully, all thanks to Jesse and Dalton! Thank you Plumbing Medic!
This is the second time we have used Plumbing Medic. This time it was for an emergency situation. Once again they were prompt, very professional and friendly, and got the job done fast and perfectly. Brandon did a fantastic job. Highly recommended.
Had technician Carlos out to fix my clogged bathroom drain. Explained things to me and was very professional. Definitely will recommend this company
Our Hot water heater went out last night and by early morning I was calling Plumbing businesses. Although the Medics were not the first I called, they WERE the first to arrive to give us a quote. The price was so good I couldn't pass it up. Cancelled the others. Within two hours we had hot water again and Mike even hauled off the old one free of charge. Great Job!
Harrison Dull
2 years ago
Talk about lifesavers! Abdiel, Mike, Edwin and the rest of their team treated us like we were their own family throughout our process. They did an excellent job of explaining what was going on, giving us options and being available with open communication throughout the entire process. What was set up to be an extremely stressful time having to redo all our plumbing was made a lot more comfortable with the help of their team. They helped guide us through the process of speaking with and filing a claim with our homeowners insurance. They went above and beyond any experience I have had with any plumbing company let alone other businesses. I would definitely recommend them to my own family and friends without thinking twice about what kind of service they would receive.
This company is listed on Angie’s List. I put in an online request and they contacted me within 15 minutes. From there on it was a seamless and quality transaction. Francisco the plumber was very knowledgeable and explained each step of the repair process. If I need any further plumbing or A/C work I will be calling Plumbing & A/C Medics and requesting Francisco. Great company to trust.
Very pleased with the work done by the entire crew ( I had five men off and on during my three day ordeal!). They keep the work area clean and you really cannot tell that they had to dig up a chunk of my front yard. They maintained their professionalism even though they had some nasty stuff to deal with.
I called them on Saturday about a drain pipe that I may want to relocate. They were able to come to the house on Monday afternoon. Devon was vey professional and courteous. He explained what would be involved in order to relocate the pipe. I am so undecided whether or not I want to do the job.
My garbage disposal died and thereafter my kitchen sink was unusable, plugged. Kyler came out and determined the problem. He was quick and competent and personable. I also had a bathroom sink that was sluggish, and Jose Aguilar ('Petey') came out to check that out. Both guys were very good to explain what they were doing. Kyler went above the immediate problem and flushed my hot water heater, then tested the water pressure into my home. He explained why my high pressure could be a problem down the line, and he offered a solution. I was very happy with the outcomes of their assistance, and would recommend their work to anyone.
The young man called ahead to notify the time of his arrival. He arrived on time. After showing him our drain problem he examined the area and explained what he was about to do. He showed me what he was doing along with explanation as to why. When he completed eliminating the clog, he showed me the debris that caused the problem and offered suggestions to prevent it from happening again. He was personable and professional throughout the entire time. We were very pleased with both him and the results.
melissa Householder
4 years ago
I recently had an air conditioner replacement done by Pluming and AC Medic. This company is fantastic! They ensured the old air conditioner would limp along until they were able to install my new unit. The staff explained the product, process and price so well. The installation staff were quick, clean and professional. I recommend this company they are prompt, thorough and friendly.
Angelina Garcia 2020
5 years ago
Francisco arrived to my house to give service regarding a bath tub leak, he was friendly and very clear in the explanation he gave me. I was given a quote and the work was well done in few minutes. The service exceeded my expectations. Thank you.
Had a wonderful experience with this company! They were on time, worked quickly, and were very easy to work with and gave great advice throughout the process. It is easy to see how the customer experience is a big deal to them and how they care about their customers. Very thankful for them!!
The man who did the repairs was very friendly and did a great job. But after researching the cost of my repairs it appears I was way overcharged. I would not use this service company again based on their prices.
On Saturday morning we awoke to find all the toilets and tubs in the house would not drain. The water would just back up and spill all over the bathroom floor. I found Plumbing & A/C Medic on line and was impressed with there informative web site and their claim to provide 1 day service. I called and spoke with Carol, who was friendly and sympathetic to my plight. She said she would try to schedule a technician for that same day. Carlos, the technician, called me later to say he was on his way. Carlos was friendly and knowledgeable. Within a few minutes after he arrived, he had diagnosed the problem and was working on fixing it. Within 30 minutes, he had unclogged our main sewage drain pipe and was on his way to his next appointment. I was very pleased with the service this company provided. It was friendly, professional, fast and quite affordable. Thank you Carlos and the team at Plumbing & A/C Medic for helping me out of a stinky situation.
I was given a service window of 9am-11am. Dave was here exactly at 9am. He listened to my plumbing problems, concerns, and potential home plumbing issues that may or may not be related to current problem. He clearly explained everything. I didnt feel he was pushing a product. He left information on services for me to review and fixed my problem. Thanks for your efficient service and lending personality
Patrick Snyder
4 years ago
Great Customer service! Had a laundry room plumbing back up! Able to clear backup and let me know I had a bigger problem (a bad rusted out pipe due to my house being old) due to fact that they send camera down pipes for every drain clear! This knowledge will save me money in long run because I now can get it fixed before it becomes a major problem! The staff that was sent to my house were very knowledgeable, friendly and did their job professionally. They even explained everything again when my wife came home!
Matthew Feldstein
5 years ago
Outstanding job finding a leak near some work they had previously done about 18 months ago.The original work was fine, they were very professional and thorough in isolating and repairing the new damage.Friendly service and reasonably priced, fantastic job overall. Thank you.
When I called the company they were the only one of five companies that responded quickly to my major water leak. They had a tech on the job within 2 hours of my call, while the other companies had not even returned my call. He inspected the problem and prepared a quote on the spot.Due to a special tool that was required, the actual final repair was delayed one day. Once the work started the 2 man team got the job done within 3 hours and exactly for the price that was originally quoted even though we did need to remove a recently planted small tree in order to do the job correctlyI'm happy with the work that was done AND the fact that all the employees I dealt with understood my concerns, answered my questions and had a positive attitude. That all goes along way.Plumbing & A/C Medic will be our go-to company for all the plumbing and AC issues
Our technician Kyler was professional, courteous and experienced. I was disappointed with the original cost but we worked that out. Although my problem was not completely fixed due to the faucet cartridge being clogged, I was happy with the service I received.Thank youMike
Jake was extremely gracious and knowledgeable and fixed our shower right up. He also thoroughly explained the latest in RO technology because I've been considering one. When that times comes, only Jake is allowed to install!
Dan was very helpful in explaining my plumbing problems. He took his time and did a thorough job. I did receive some surprises along the way but, Dan assured me he would take care of said problems and he did.
The gentleman who came to help me unclog whatever was in the drain were wonderful . Kevin explained everything clearly and did a professional job . Great work . Thank you ! I would recommend this company because they were fast and kept in touch . Thank you Kevin .
I had ceiling that was bubbling due to water accumulation originating from somewhere on 2nd floor.Nick came in and quickly diagnosed the source of the problem as failing wax ring in toilet. Simple replacement is all that appeared that it needed. He could’ve scammed me by saying the drain lines from above were leaking or something like that, but he didn’t. I decided to do the follow-up work myself, but a fair service call for his visit is all that was charged. He also offered the company’s services if I should run into unexpected problems while doing the repair myself.A fair, honest technician and company as far as I’m concerned!!
Their technician Spencer was amazing! Provided great information and solved several issues in timely fashion. Highly recommend Spencer!
Lynette Espeseth
8 months ago
They did an excellent job putting in our water heater. Very thorough and knowledgeable and quick. Will definitely use these guys again. Highly recommend
Mallory Oligschlaeger
5 years ago
Plumbing and A/C Medic was amazing. They offered fantastic customer service! The pipe to my main waterline busted and they offered me emergency service. I decided to wait until the next morning and they told me an 8-12 time frame. When I explained that I had no water, they had a technician at my house by 8:15. Jaime was just wonderful. He explained everything to me step by step so I understood the repairs. Not once did I feel as though I was being taken advantage. I would highly recommend Jaime and he will always be my tech of choice!
Ok so I tried unclogging my toilet for a few days and thought I fixed it.....soo anyways 🙄 I made the call and from start to finish I had an awesome experience. Colin was courteous and very professional. I would definitely recommend this company and wouldn't hesitate to use them again. Thank you guys!
Kevin was super personable and helpful. He succeeded where others failed.I had an emergency and they got here and saved the day.Thank you!
Frank DiMichale
8 months ago
The technician was very helpful in going over options, and pluses and minuses, leading to my total work decision.
Crystal Smith
2 years ago
Great job done, timely and cleaned up after themselves. I would not hesitate to call on them again. Fair pricing and only one i could get to come out same day, thanks guys for a job well done!!
Lori Sorrells
7 months ago
Carlos was great! He was informative and very helpful as well as professional and friendly.
The Technician came out and did the job professionally. Didn't take any short cuts like prior Technician's have. Overall I would rank his job performance as a 5, with 5 being the highest.
Johnathan was polite, efficient and explained what he was doing. He quickly had our laundry room drain cleared. He waited while we did a quick wash to test that it worked. Also the appointment staff kept us informed on the status after our initial contact. I highly recommend this company.
Stephen P. Wilburn, II
10 months ago
Very professional. I called on a Sunday after all sinks, showers, and toilets were backing up (but not yet overflowing). The technician showed up within a few hours of the inital call and immediately found the cause and fixed it while showing me every step he took. We watched on the screen as the camera ran through the line leading from the house to discover the source of the blockage. I highly recommend this company.
Zachary Pruett
9 years ago
While having my shower redone we noticed corrosion on not only the shower pipes but also the pipes to the adjacent bathroom. Plumbing Medic was recommended to me by a coworker so I had them come out to fix it. Wes showed up and gave a fair estimate and got to work. He was fast, clean, and did exactly what I wanted. There were no surprise charges at the end like I've dealt with other service companies. They were great and I will use them for any future plumbing emergencies
Abdiel from Plumbing & A/C Medic was very professional. He came to my home same day, analyzed the problem and returned as promised the next day. My plumbing issue was fixed quickly and for a very reasonable cost.
Thomas Laborde
2 years ago
Francisco was very knowledgeable as to what I was wanting to do and was correct in saying I would get my water pressure back once the water softener was removed. He was very pleasant to talk with while doing the work and explaining what he was doing. He seems as though he would be a good trainer for the plumbing field. It looked as though he kept a clean well organized truck to make it easy to find what he was looking for. The over all appearance of his truck was in good order which looks good for your company as it is a rolling billboard for your company. Thank youGBATom L.
Todd and Mike come out to help with the clogged toilets at my mothers house. They were very nice, and professional. Explained everything and we’re able to get my hall bathroom working. I was so lucky to have them.
Rick Hurtle
10 months ago
This would be a 5 star review but I believe their pricing brings the score down. They do great work and will come out on a Saturday afternoon so that is good. If you're worried about money then maybe try a handyman first.
Very responsive! Melissa followed up to make sure I was available when a technician was able to assist. Jake did a great job on my water heater install. I'll be using Plumbing & A/C Medic for all future plumbing needs (and AC!).
Stacie Strauss
3 years ago
Trevor came out to fix my A/C unit he was very professional gave me three options regarding repairs one being a new A/C unit. HE explained everything in great details and gave me estimates as well. He answered all of my questions and was very patient. I decided to get a new A/C unit installed. Gilbert came out and was professional, very nice and explained what the job entailed and estimated how long it would take from start to finish.
Mason Gajkowski
a year ago
Nobody ever wants a clogged drain but I’ve never had a better experience with a plumber than I had today! Kevin S. Was everything you’d want in a plumber! He was extremely knowledgeable, very kind, professional and had excellent communication.I was a little concerned that the service might not be high quality because of the lower price but these guys are awesome! 10/10 Fantastic!Kevin, you are the man!
The technician was Nick S. He was very professional, knowledgeable, and friendly. He gave me the options of what could and can be done to fix my burst pipe. He came at 6 PM! Which was only an hour after I called Plumbing And A/C Medics. 😄
Excellent service on my water heater by Dave. Needed a flush and anode rod - I was just too busy to get to it myself. He pointed out a few other things that should be considered - did those too. Not a pushy up sell, or unnecessary items to pad the bill - legitimate concerns. Same day service, reasonable price, thorough, clean, and trustworthy. Pretty much everything you would want in a service company. Thank you!
I had called for a leak from the hot supply line less than 2 hours Technician Devin arrived, he was able to replace the supply line. He did drain the water heater and refill it, he made sure that everything is working before he left. Great service with very reasonable cost.
The AC in one of my properties was hard down and I had to have my tenant move to a hotel. Id gotten the run around from other outfits and stumbled on this company. One call, and in 15 min, we had a unit set for installation next day and a price that took me by surprise. Mike and company really care about the customer. Their onsite team of Andrew, Braven, and Edward worked tirelessly in that hot attic to get it done and right the first time. Recommend 100%
I was concerned with my a/c unit not cooling correctly. They came out and thoroughly inspected my house and unit. Come to find out my unit is undersized and they recommended that since it was operating as it is intended that I do nothing. They could have easily told me something was wrong or the unit needed replacement but they didn't. They were honest and upfront. Also, they didn't charge me for the trip out. I appreciate the high level of integrity that was displayed. Brandon, aka Rambo was the tech that helped me and he was extremely courteous and friendly. I highly recommend Plumbing and A/C Medic.
The tech Joe was very friendly and helpful. He explained how the pipes are played out and in no time my problems were fixed. I highly recommend this company for your plumbing problems and I will pass this company on to any one I know with problems
Fast and efficient! Will definitely use them again if needed. Same day appointment with very reasonable prices! Can’t say enough good things about this company! Thanks you so much for the services.
Josh is super knowledgeable and has great customer service! I needed service on 3 faucets. The first time he came, he realized I was missing an important piece. Josh called the manufacture, and explained what I had bought and the part that was missing. We then rescheduled; now I have great looking and functioning faucets!
I scheduled an appointment for leaking exterior faucet and I was quoted $475. When I told the tech that's way too high he immediately dropped the price down to $300, which was also way too high. I got it fixed the next day for $50 from someone honest.
Timothy Sroka
3 years ago
Great customer service from the initial phone call and update to the outstanding installation of Francisco Duran. My new “only” card for any more needed service. Highly recommend
Donna Krogman
2 years ago
Very knowledgeable, efficient, pleasant,
and easy to talk to. Always respectful and patient with my many questions and my sometimes forgetful memory. I felt like he had my best interests in mind with the work he did.
I picked Plumbing AC Medic from the internet. They sent Carlos out to my home and he was very professional. He took the time to diagnose my toilet back-up and determined that I had a bigger issue. He called Edwin and he came out and used a camera to evaluate the drain line. Unfortunately they found some issues with my cast iron piping, but were very careful and professional to evaluate all issues to determine the full extent of the problem. I will definitely use them again. Both Carlos and Edwin were experienced, professional and careful in my home.
Great service at very reasonable prices! Bill was very accommodating and resourceful and expedited the replacement of my water heater. Caleb and Todd are very knowledgeable and great to work with. Will definitely use them again if the need arises.
Sandy Tattrie
5 years ago
Frank came out to fix the same leak from a previous leak. He quickly fixed the problem. Frank was very professional and very informative of the reason for the repeated issue. He spent a great amount of time with us. He answered all my questions and we ended up doing more improvements. He went above and beyond and orivided excellent service. I will always request Frank as my technician!! Frank even came out on his day off to finish a project for us Thanks Frank!!
Cheryl Middendorf
a year ago
Todd was extremely informative and gave multiple options for a very expensive repair of a leak in our condo. As bathroom was very old we decided to go with a remodel and put in a walk-in shower rather than fix plumbing issues with a tub. Will call again for future issues of
Jessica Ament
2 years ago
A large chain and their third party contractors came to my house to install a washer and in an hour had insulted me, cussed at me, created a leak they couldn’t stop, shut off the water entirely to my house, basically shrugged their shoulders and said I needed a plumber and then literally ran down the road leaving me with a mess. And boy was I also a mess.So my mom has used this company before and had me reach out for them to come out and assess the situation. I received a call from a very nice scheduling lady who let me know who would be coming out by name and a time. That was really nice. I knew who I was expecting. It was also nice that their truck had their name on it. I knew who I was dealing with and not some generic white truck or third party truck showing up. It was who she said - their company truck and a man named Todd.Todd showed up, listened to my poor story of an awful morning (completed with some tears) and was just incredibly kind. A breath of fresh air. He gave me a reasonable quote for the mess of valves behind my washer and dryer that needed to be fixed. Fair quote. They have a membership program that any homeowner should just invest into like you do your netflix. The topic came up of my leaky shower. It sounds embarrassing to admit but I’d been keeping a bucket in there because I could not stand the water being wasted. I was watering my garden with the leak water - that’s how bad it was. Easy peasy to add those. Todd was very cool about that - even reminding me that his truck is stocked to do all these jobs as needed.Literally within an hour of him arriving, I have a running washer and dryer, running water, and a no leaky shower. Now I’m crying happy tears and not from the other guys.Seriously, really appreciated Todd. Really do. It was an easy experience for a new homeowner. Ask for Todd if you can. Really recommend him.
They were prompt in coming to give us a quote. They explained everything that needed to be done. They were able to come the next day to put the new air coonditioner in. The installer was great, he vworked very hard in the extreme heat to get the job done.
I waited a couple of days to write this so I could rate it more accurately. Mike showed up and asked the problem and promptly diagnosed it. Since he had to go up on the roof he explained it would cost more ( I was aware of the charge) and started on the job. He was very respectful of my property and got to the problem right away. After he cleared the blockage he made sure the drain was clear before he wrapped everything up. I was not charged anything I wasn't expecting and I am very happy with the cost, prompt service, and professionalism. I will use them again and refer them.
Very professional and caring. They constantly asked us if we had any questions. Explained things thoroughly. Jonathan and Tim and their team were a pleasure to work with. From what we could see, prices were competitive and maybe even a bit less. Would certainly use again.
Catherine Struzek
5 years ago
Frank with Plumbing and A/C Medic was the best. He came out time and time again to make sure everything was right. He had several setbacks and we where both very patient with the process of getting the right equipment. Very, very nice personality!!!
George Abernathy
4 years ago
Over the years of being a homeowner, I’ve learned to handle most repairs. I thought flushing out a water heater was simple but because I have a Hot Water Recirculation Pump it confused be enough and I was unable to learn from googling it. I hired Plumbing & A/A Medic to flush out my water heater.Historically I’ve always been wary about doing business with plumbers because of the high cost involved & the extra cost they always seem to add on. After making the initial call, Dave Somers (their technician) arrived at my house within 1 hour. Dave was exceptionally professional and performed the work for the same price that was quoted to me upfront. Not only did he do an excellent job, unlike most professionals that won’t share information with you, he took time to answer my questions regarding other plumbing questions.I highly recommend Plumbing & A/A Medic to anyone looking to do business with a reputable and professional company and thanks to Dave Somers. Great Job Dave!!!
Thomas Steffanci
8 years ago
Darrell had to work for several hours to unclog a massive obstruction in the system. The job was larger than he expected but he was dogged in getting it right. Kept me posted regularly on the procedures he was using and his progress.. Was very satisfied with his work quality and the thoroughness of his explanations. Would highly recommend him.
Maritza came to unclog a sink and bathtub. She is absolutely wonderful. She is smart and extremely knowledgeable about all types of plumbing. She explains what is needed in detail with pictures so I can actually see what is happening. That's important to me because if you're not a plumber how would you know if they're being honest or not. I have been through 3 plumbers already. Never found one that I didn't feel good about until now. I HIGHLY recommend Plumbing Medic and ask for Maritza. I promise you will NOT regret it. This is my go to plumber from now on.
Craig Heidrick
4 years ago
We had 4 plumbing companies come to our home for a clogged kitchen line. All 4 said their plumber would take care of the problem, none of them did! I knew that there had to be away for cleaning a drain without tearing the kitchen apart and jack hammering through the foundation to find a clog!!! There was. Plumbing Medic. After ten days Edwin came to our home clean, professional, courteous, positive enthusiastic attitude, the equipment to solvent and eliminate our 25ft plumbing issue. 3's a charm actual it was the 5th. I highly recommend Plumbing Medic as your 1st and only call for any plumbing issue. Thank you again Edwin and Plumbing Medic.
I had Miguel come out first thing this morning(Saturday) and I couldn’t believe how nice and professional he was!! I’m new to the area and while he worked we talked a bit about history in Arizona(which My wife and I love) and also some great places to visit! I will definitely use plumbing and A/C medic again without question.
Larry Gettman
5 years ago
Excellent company. Responded quickly to my A/C emergency and installed a new, more efficient unit at a reasonable cost! Installer was careful and cleaned up after completion of all work. This company knows what service is supposed to be.
When we called to get someone out ASAP, the person who answered the phone was very professional & knowledgeable. The woman they sent to our home was able to address the situation right away & took care of the clog quickly. Definitely would recommend this company & would, for sure, call them again.
Henry was excellent. He explained things in great detail and was extremely friendly. He was extremely quick and did a great job.
Marcos Romero
3 years ago
Great company. Had them out to my newly purchased home to repair several items. Great customer service when you call in and they were able to send a technician out in a reasonable amount of time on both occasions. They don't try to pressure you and are upfront on the cost for repairs. They aren't the cheapest plumbing company I've worked with, but the price shows in the quality of the work.
The entire process from calling to request repair services to the actual work being done was a great experience. The representative that came to unclog my drain was extremely professional. Work was done promptly. Will definitely use them in the future for my repair needs.
Ricky Hanson
10 months ago
Henry was very polite and very through. Got here in a timely manner. Plumbing Medics have the best technitions!
Maritza and Crew,Was very professional and very patient with explaining all the issues that I had.They also gave Good details as to what the work content would be in regards to the repairs.Workers like Maritza is why I still would use Plumbing Medics for all of my future work.Understanding that there are a lot of plumbers to choose from.But I am a loyal type of individual. As long as I continue to get good quality work.I will stay with Plumbing Medics..Regards,Rudy Lucero...
This was a big project. I received three different bids. Plumbing &A/C Medic was by far the best bid. They got to work immediately and did what they said they would do. They left the work site in better condition than they found it. Very professional and easy to work with.
Replaced one of mt AC/Heat Pump units. I was very satisfied with all levels of the business. A top notch, quality focused and experienced team from the estimator/sales staff Jeff to the installation crew. Would definitely recommend to others.
Derek was amazing! He was on time, courteous, professional, and detailed in his explanation of our problem and options for repair. We will definitely be contacting Plumbing and AC Medic for all our toilet repair needs in the future.
Prompt friendly service from making the appointment to follow through with everything promised. Dave was very helpful in dealing with our Reem hot water heater warranty. We will definitely use them in the future and recommend them to friends and family.
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