Bug Science Pest Control & Termite

Used bi-monthly service for over a year and ended up with a beetle infestation despite regular treatments. The company says they are not responsible because that insect is not covered under the service agreement. Unfortunately, three weeks before the outbreak I pointed out the insect in a glue trap (during their regular visit) and their tech was not able to identify it and did not advise me on how to treat or what to do for prevention.

Once I noticed the problem wasn't isolated to a few bugs I called the company again. On the follow-up visit to identify the issue another tech also misdiagnosed the pest and said the company would need an additional $150 in order to treat the problem, which he thought were German roaches. I then told them that I would be discontinuing my service.

I spent the next three days treating the issue myself and left a two-star review. After the review was posted - the company called me and then wanted to help treat the problem (which was already now at least 95% rectified). They came out for another inspection and two days later for a spray - promising a special powder, which subsequently was not used.

They then asked me to remove the review. I explained to them that due to the time, effort and additional cost on my end (including 3 days where I had to take off work) I would modify the review but not remove it. Not recommended.

Bug Science is high quality and professionally run company but they make you feel like family. Spence was obviously good at his job but his concern for my home and my dogs was exceptional and made it feel so personal. The cost was very reasonable. They were able to schedule in a very timely fashion. The office staff was so responsive and the techs were fantastic. What more could I ask for!

Adam and James are AMAZING! They communicate with you, tell you whats going on and what to expect and have even left traps to see if we would catch anything just in case.

Above and beyond the call of duty and are fantastic and easy to communicate with and to! LOVE BUG SCIENCE!!!!

Bugs might be a science but with these two communication and clarity is not! It's just easy and effective when its with people who care.

Amazing company! From my first phone call to their office for information to the actual inspection their customer service , experience and professionalism was top notch!! Jeff was so kind and helpful as I was a bit panicked on the rodent infestation I was dealing with. My neighbors and and I are very grateful for this company and their pricing is extremely competitive!! Thank you, thank you Bug Science, you have a customer for LIFE!!!!!

Adam Schnepp and his staff at Bug Science Pest Control & Termite are knowledgeable and professional. The two techs who have serviced our home, Spence and James, are awesome to work with. They provide us a quality service at a reasonable price. I highly recommend Bug Science!

Jeff came out to complete a free inspection of my yard and home, and to explain a plan of action for my home’s pest problem. He was patient, professional, and thorough. No charge for the inspection, no pressure to sell the service.

I am looking forward to working with Jeff and Bug Science. I feel confident that they will eliminate my pest problems!

James' treatment/review was so extensive and he was so professional and friendly that I requested he be our assigned technician moving forward. I was so impressed by his thoroughness that 1) I requested a termite treatment estimate from Bug Science for the business; and 2) I will use Bug Science and James for treatment at my home.
You won't regret using James and Bug Science.

I highly recommend Bug Science! We had excellent service from the first call I made to the actual inspection and service! Adam and his team are so professional and knowledgeable! I appreciate the up front, honest, and reasonable pricing and the attention to detail! Adam really took his time inspecting and answered all our questions! He really put me at ease (especially since I freak out over seeing bugs) The next day I was surprised to get a call from the office to see how everything was going!! WOW!! What a caring company.. something you don’t see much of anymore!!
The communication through email, calls and the customer online portal makes everything so convenient!! Thank you Bug Science!! I am so glad I made the call..

Adam and his Company Bug Science are a pleasure to work with. They keep our house free of unwanted pests. They’re always on time, friendly and very professional. I recommend them highly to everyone. Great company!

This company does a great job controlling scorpion population. They are reliable, their price is fair and the technicians are wonderful. James is great.

The Bug Science team is excellent. They’re friendly, timely, communicative, and great at what they do.

Adam (the Owner) was great!!! He knows his stuff! He takes his time during the inspection and tells you EVERYTHING about what's going on at your home. He's funny and sooooo down-to-earth...you feel like he's a part of your family. He's extremely knowledgeable and his staff are amazing! If he ever expands to the west side...I just might ask for a job! ;) Thank you Adam and everyone at Bug Science! When we get our new home, we will call you to treat that place too!

Excellent service. I have been using Bug Science for over a year now and couldn’t be happier. Adam is very knowledgeable and professional. He took the time to listen and get to know what was going on here. They take their time with each service and target each issue. I saw results from the first service on, but took awhile to feel comfortable. A year later and it is still great! I definitely recommend Bug Science.

Bug Science does an amazing job at our house. They customize the treatment to fit our needs. The technicians are very knowledgeable and Heather on the phone was great explaining the types of pest control offered.

Our experience with Bug Science has been wonderful . Spence was on time and worked efficiently and made sure we knew what he was doing and when he was done. Heather is responsive and helpful, kept us informed of when to expect our service and the invoice payment process is super simple. Thanks Bug Science, look forward to many more services.

I seriously don't know if you will find a business that is so knowledgeable and passionate about all versions of pests. It might sound weird when I say passionate, but I mean it - they are so invested in learning all of the newest trends and patterns in pest treatment that they are able to treat my home and inform me of all of the latest tech and techniques that they are using. It's actually really cool.

Adam, the gentleman that treats our home, is incredible! He is super reassuring, extremely professional, and above all informative. It's rare that you get someone coming to your home to do ANYTHING that is so personable! His knowledge of and dedication to his craft left my (very squeamish) wife feeling safer in our home than before he was there.

And I suppose I couldn't leave a review without mentioning the effectiveness. They claim that their product lasts 45-60 days, and that is exactly true. We get bi-monthly treatments, and have only seen a couple bugs total - even in the heat of roach season! They're great. Hire them.

We someone got invested with German roaches and had Bug Science come out to inspect what kind of roaches they were and how to get rid of them. It took a month but every week it got better and better and noticed instant results every treatment. They were so nice and the products were great w pets and toddlers. I can't say enough good things about our experience. I'm a cheap mom and prices were what I first considered but I'll be a repeat customer based off of our experience.

I’m very happy with Bug science. They’re very prompt,, do a thorough job and communicate well.

We are so thankful for Adam and the other amazing bug guys at AZ Bugscience! We had found a few ticks and Adam got right to it and we continued with general inspection ever since and we never have issues which is a lifesaver during scorpion season! We haven’t found a live scorpion in our house since he started treating our house! He also is extremely dog friendly, our rescue dog who is afraid of a most people, LOVES him. He always took the time to explain things and had great customer service. His guys that works for him are always kind and proficient as well! Highly recommend.

These guys are the best. Devon is so nice and does such a great job. Heather is always available to get us scheduled when needed and when we heard something in our walls she got us scheduled right away for an inspection. I'm truly thankful for Bug Science and my home is pest free because of them. I highly recommend them if you are needing pest control.

Great company. Came out and did a free inspection and the company representative suggested I did not need their services. Very honest approach.

Adam and the Bug Science team have been great to work with. They have been flexible, quick to respond to questions, and even early when we had appointments with them. Not only that, but they took care of the spiders and scorpions that we were seeing around out yard. Haven't seen any since Bug Science came out and sprayed!

The team at Bug Science is Awesome! Im so happy I hired them - after contacting several pest control companies, Adam was clearly the most responsive and most knowledgeable! He knows his stuff and it shows, and best of all, he took care of it right away! We needed termite and pest control asap and they he got the job done. Very Happy to Recommend Bug Science Pest Control and Termite Services!

Adam is AMAZING. I just started using his services as I just moved from apartment living into our first home in Gilbert. I had seen some activity and was terrified and each time he has been out he has been EXTREMELY informative, professional and provides the utmost customer service. He is always very punctual, if not early, and has amazing communication skills. I honestly just wanted to spray a couple times and call it good, but because of his customer service I want to make sure to help support this small business and refer him to whoever needs help!

If I could give 10 stars I would!!
We've finally found our pest control company for life! Adam is awesome! He's professional, dependable & so knowledgeable- he really knows everything about bugs. He doesn't try to oversell anything...he has integrity. We're grateful we found him!!

We were having a big problem with scorpions and bug science has almost completely eliminated them. If I find one it’s dead. They are very thorough each time they come out and courteous and professional.

Adam is fantastic. He's extremely thorough and professional. He takes the time to explain all of the different treatments and educate you on ways to prevent different types of pests. He's responsive and reliable. I highly recommend Adam and Bug Science.

Moved into a newly built house a few months ago and was sure I would find plenty of bugs and critters with the freshly dug up ground and landscaping completed. Bug Science came out and did an initial inspection and treatment. They come perform regular treatments every other month and so far the only bugs we have found were DEAD and OUTSIDE the house!!! This is the best place to find them because it means the work Bug Science does is helping squash the bug problem before they even have a chance to get into the house. Thanks Bug Science!

Fantastic Pest Control Service! Adam shows up on time, is professional, knowledgeable, and best of all - he kills my bugs! The stuff they use is safe for my kids and pets which is a huge concern for us. They also took care of termites we found on our rental house. The price was fair and they got it taken care of right away. We couldn't be more happy with a pest control and termite company - we highly recommend Adam and Bug Science!

Adam and his team are great. Professional, honest, trustworthy, and just overall nice guys! We needed a pest control company that could offer personalized services to help manage all the wildlife issues (and there’s a lot!!) that come with living near large desert preserves. We were really impressed from day one, and signed up for their monthly service. I’m so grateful for all their help, and would highly recommend Bug Science Pest Control & Termite to anyone looking for pest control.

Everyone of us in the valley should get annual termite inspections, although treatment (if you don't have issues) is only about once a decade (I believe). Adam came out and was amazingly thorough in inspecting the house. In addition, he was really helpful in information and tips as we went through. That was NOT expected but a nice bonus. I recommend Adam and his team for any of your pesky critter moments! They are terrific, professional, thorough and helpful!

This business is absolutely hands down the most professionally run company out there. They not only got rid of our scorpion population, they got rid of all bugs. They are on time, communicate effectively, got rid of all webs and eliminated bugs and scorpions!

I thought I heard movement in my attic so I researched pest control companies and decided on Bug Science Pest Control, Adam Schepp. Boy, was I glad I did! Adam came out the same day and did an inspection of the attic, the entire house and roof. To my delight, he didn’t find any signs of any Rodents or droppings. Yay! There were a few small areas outside the house that could have become a future problem, but no longer. Adam sealed them up and now I’m worry free! Adam took the time to do through inspect inside and out. He is a professional providing excellent work, friendly customer service at a reasonable price. I highly recommend his company!

These guys are fantastic! I found 2 scorpions near my kids! I called them because they were referred by one of my friends and Adam was able to came out the same day. He used 3 different types of treatment around my house inside and out, was extremely professional and polite, and was cheaper than I expected! I will definitely be using them again and referring to my friends and family! Thank you bug science!

Adam is the best in the business. Does such a fantastic job of educating you on what’s going on and how to prevent future pests. He’s treated our home for separate issues 3 different times, have never had an issue with that specific pest again after he has come. He’s also extremely affordable, fantastic value for top quality service that goes above and beyond.

Adam was great!! Not only did he fulfill his maintenance plan but he came out and additional time when needed. He was cordial, professional and all around great guy. I will recommend him to anyone.

Bug Science was out today to provide termite services; I had the pleasure of working with Adam. He was very professional and extremely knowledgeable. If you need any type of best control, I highly recommend Bug Science!

Adam is absolutely fantastic! He is professional, very responsive and easy to schedule with. He has made my life a lot easier! If you need a pest guy, this is your guy!

It's always great seeing Adam. I have been using Adam and Bug Science for 3yrs. and they are by far the best Pest Control service my family and I have ever used. Thank you Adam and Bug Science because you guys are the best.

These folks are actual Bug SCIENTISTS!
Everyone we've dealt with at Bug Science(from the office to the owner) are INCREDIBLY knowledgable, intelligent, passionate, and personable! The service is modern and streamlined with an easy to use online customer portal system. (It even has historic data and photos of services preformed on our home from a year before we even bought it!!!).
I spent a few years working in pest control and actually planned on spraying my own house. After talking with the Adam and learning more about the Bug Science system and service, it was a no brainer to step aside and let a real PRO take care of it. We couldn't be more pleased with the value and quality of the service.
Thanks
RJ & JG

Adam and his team at Bug Science are amazing. They are on time, they care about their clients (and the pets) and we're so grateful not to be inundated with bugs! A lot of peace of mind. And they also have a fantastic anti-scorpion program that you just have to see.

Adam is awesome. We were having a problem with sewer roaches. He is dedicated to solving the problem no matter what it takes. He is professional and very knowledgeable on any critter. He is also a really nice guy.

These guys are awesome! They helped my parents who had Bees in their chimney. Super responsive and professional. Highly recommend!

All the bugs are gone plus the scorpions. I have been happy with Bug Science for almost a year. They are on time as scheduled, and are courteous which is good for someone you're going to let into your home. I have a lot of vegetation where bugs live and Bug Science helps me keep up with it. Thanks Bug Science!

Thank Heavens for the guys at Bug Science! The scorpions, crickets and other bugs at my offices were out of control! A friend referred me to these guys and I am so happy. The only bugs I see are the ones on their back now. The stuff they use works! and its safe as well. They are really great and nice guys and really happy to recommend them!

Representatives very friendly and professional from the receptionist to the guys doing the work. Very happy with services. Good price. I received quotes from other companies ranging from 1,500 to 1,200 for doing the same work, using the same solution. I recommended them to my neighbors already. ?? Good job Travis!

Adam was awesome, very nice and informative. Never felt rushed and talked me through all his services. He will be handling our scorpion/bug control from now on!!

Fabulous service, as always! Bug Science comes to us quarterly and we have had no bug issues!

Adam and Devon have done an outstanding job with removal and exclusion of rats. Also have done an excellent job with removal and installation of TAP insulation in my attic. Will definitely continue to use this company!

Very knowledgeable and professional. Completed a thorough inspection making me feel confident that no bugs were present.I finally got a good night's sleep. I highly recommend this company. Pleasant, thorough and easy to do business with.

We had a rodent issue on our patio and our HOA and management company were dragging their heels. Adam with Bug Science came out the next day, put out bait stations, and took care of the problem without much fuss. Thanks Adam, I'll be referring you to everyone I know!

My husband & I used Bug science for a termite & pest treatment. Matt was very informative & professional. They completed their work in a quick & timely manner & answered all our questions.

Great company. They are professional and friendly. Came right away when I needed extra help. I am termite and bug free.. My little ones love to see the bug man, they know he keeps the scary spiders away and he is very nice. I just love everyone at this company.. Need pest control call them now.

I hate Crickets!!! I know I am not the only one. I called up asking to get a quote on Pest Control and Adam was very knowledgeable on what I should do in order to get rid of one of my biggest pet peeves. The chemicals that they use are safe for pets and children, which is so important for me and my household. While he was here he also found termites!!! I didn't even know I had termites. He is very observant to say the least. He explained to me everything that they do and why, in order to rid your home of these wood eating pests. I would recommend Bug Science to anyone that is wanting a knowledgeable company to do the work.

Bug Science was absolutely amazing! He was right on time, and really explained what he was doing. He took his time, didn't rush. I would highly recommend Bug Science for all of your pest control needs.

We just switched to Bug Science. Travis was very knowledgeable and walked us through the entire process. He took the time to answer all of our questions.

Very professional and communication is superb. Highly recommend for scorpion control.

Adam is awesome, the treatment he uses is the best! No more scorpions, spiders, mosquitoes or any bug for that matter...I would recommend him to everyone who wants to keep outdoor critters away!!

The Bug Science team go out of their way to keep you as a customers happy. Highly recommend Bug Science.

Love these guys! Honest, punctual, friendly, professional. We’ve been using them for a couple years and I don’t regret any of their services. They’re the best!

Adam was very thorough, explained all his bimonthly services and his rates are very competitive. Best service I’ve experienced in a long time. I highly recommend his business!

Great staff and employees. Travis was the one servicing our home and he was kind, informative and professional. Would recommend them any time!

Extremely professional, knowledgeble and friendly team.HIGHLY RECOMMENDED! Thank you very much Bug Science, for an excellent service.

On time does a Great job and knows his job and he is very friendly and talks to like a friend.Thank you Travis

Bug Science does a COMPLETE job every month for us

Great service and friendly people.

Very professional and friendly

Adam was professional and very thorough, and knew his stuff. He was complete in his work and warrantied his work.

He is awesome. Adam is great with my dogs and I never see bugs anymore

Excellent service. Adam is very knowledgeable and super nice. Its a pleasure to do business with him. Highly recommend.

Amazing guy!! Came out right after I called him and took care of my roach problem. Highly recommend to all my friends and family

Wow this bug man got rid of everything. Seriously, I had cockroaches, I live on a lake and they would come in at night and run around my kitchen counter. After on visit we had trapped everywhere and now no more are coming in, and haven't come back.

They were very professional and knowledgeable. Took care of our ant problem swiftly and safely.

Good, professional service with attention to detail as expected. :) Best type of pest control...these guys actually like their job!

excellent and responsive company

Prompt, polite, and explained everything.

Matt did an outstanding job, thank you Bug Science!

I would use them again, was satisfied. I recommend them also.

Adam is great. I never see any bugs anymore.

Averzion and monthly service

Adam is so wonderful. Always on time and so informative!

On time, thorough and informative.

Adam is so kind and is always accommodating.

Very knowledgeable and professional

Great service and novery caring

Spencer did an excellent job issuing treatment for termites around the perimeters of our house.