Shannon Devine
a year ago
My advice: take your business elsewhere and save some money while you’re at it!
I had been using this company for over a year and was always happy with their service, even though it was more expensive than most other companies. Scheduling was easy and whichever crew came they were always very thorough and professional. Because of that, I didn’t mind paying their higher rates.
I was very surprised and unhappy to have experienced what I did with the most recent cleaning. I have a 3 bed 2.5 bath, 2000 sq foot home and it usually takes between 2.5-3.5 hours to clean the entire house. I was having a party so I scheduled a 4 hour cleaning and requested a deep cleaning. The two women showed up an hour late and I let them know I would be on work conference calls upstairs so they could start downstairs. 3 hours later I came out of my master bedroom and went downstairs looking for them because I was wondering why I hadn’t heard them cleaning upstairs yet. Nobody was there and my front door was unlocked. The only things that had been cleaned were the kitchen, the tile floors, and the half bath on the first floor. In 3 hours, that is all they had cleaned. The living room rug was not vacuumed, the couch was not vacuumed, the back door sliders were not windexed, the living room was not dusted, the coffee table wasn’t even wiped down. So in 3 hours these cleaners had only cleaned 1/4 of my house. And they definitely weren’t doing a deep cleaning, I.e. windows, blinds, fans, baseboards, etc. if they couldn’t even vacuum the living room rug.
15 minutes later they arrived back and stated they had taken a half hour lunch. I’ve been using cleaning services for 8 years and I have never had a crew take a lunch break. They were at my home for 2.5 hours, cleaning only my kitchen and half bath, and then decided they needed a break? And then left my front door unlocked unbeknownst to me while I am 8 months pregnant upstairs alone in my master bedroom where I would not have been able to hear if somebody came into my house! Anybody could have walked into my house and robbed us or worse!
I called the company and explained my dissatisfaction and asked that their crew leave and that I not be charged, but that we could reschedule and they send a new crew as soon as they had an opening. They informed me that I would still be charged $225 for the 2.5 hours the cleaners were there and that they would give me a 10% discount. What a joke! This is how you treat loyal customers who have been with you for over a year and never had any issues before? They even said they called the owners and they wouldn’t budge on their position. So I canceled my card they had on file and let them know I would never use them again and that I would post this review. They obviously do not care because they then tried to email me an invoice. It’s more of annoyance because my lawyer will handle any attempts by them to collect from me for a service I did not receive, and for endangering me and my unborn child, but at the end of the day, what an extremely poor business practice and etiquette!
I called around and got another company to send a crew out right away and they did an awesome job and it only cost me $120 for 3 hours! They have all 5 star reviews on Yelp too. Wish I had been using them all along.
Moral of the story: if you hire this company and get a bad crew, or are not satisfied with the service, or are concerned for your safety, you will have no recourse and they will treat you very rudely. They do not value their customers or your business.
My advice: take your business elsewhere and save some money while you’re at it!