Janet Harthen

4 months ago

I had to shut the water off on 2 toilets. One would not flush and the other toilet ran 24 hours a day. My water bill was much higher than the previous one. Roto Rooter came out promptly and owned my problems! Thank you. They took charge, got the new parts I needed installed and got everything working again. They left each bathroom spotless. I will always call them in the future. George was great to work with.

David Lindquist

3 months ago

I first called a different company to deal with a clogged shower drain. The plumber told me he couldn’t get through the clog and that I would need to have an excavation done under the house to replace part of the pipe entirely at an estimated cost of $10-15k. No thanks ? (Also, that plumber was five hours late). I called Roto-Rooter next. They came when they said they would and were able to get through the clog. They had the tools, patience, and skills that I guess their competitor lacked. I’m SO glad I called them, and they will be my first call next time I have any plumbing issue. Thank you!

Hannah Sturgis

a month ago

Michael was amazing! In the middle of my plumbing crisis, he was calm and consistent and gave me all the information and answers that I needed to be reassured. As someone who knows nothing about plumbing, this was exactly what I needed. He went above and beyond and so did the company to make sure my issues were solved 100% and I will definitely be calling them again for any future needs. They were quick (same day), diligent and responsive until my issues were solved.

Robin Grubitz

6 months ago

We received same-day service on a sewer line and commode that had been infiltrated by tree roots. Efrain and Oliver were both professional, hard working and knowledgeable. The price for their service was reasonable and we would highly recommend Roto Rooter.

Cameron Panther

4 months ago

Great service when it came to fixing my slab leak at my home. My technicians Dustin and Raphael were extremely professional and timely and made the whole process easy. Can’t say enough about the job they did. Very satisfied with their work.

Jennifer De Luna

7 months ago

Highly do not recommend this company. Due to a number of reasons. First, they were not responsive and definitely not on time. Called to schedule an appointment to have an estimate on a plumbing issue. I was told that someone would arrive the following day at 1:00 p.m. On the day of the appointment, I did not once receive a call saying that a technician was on the way or that they were backed up. I had to call myself to see what was going on. I was then told they would arrive anywhere from 1:00-3:00 p.m. I FINALLY received a call around 5:00 p.m. only to be told that they finally had a technician and if I still wanted him to come. I said yes only to be charged $69 for being told that the drywall needs to be open. Also, please be aware of the technician named Joseph Fabela. I highly do not recommend him as your technician! He was unprofessional, rude, and seemed very apathetic.

Terry Richards

4 months ago

Came out on Christmas Eve. Turned up earlier than they said and fixed the problem in less than half an hour. Our builder had left some sort of testing device in the sewer pipe and the tech. was able to remove it and clear the blockage. The tech. was polite and competent.I did think the service was a bit pricy ($475) but worth it under the circumstances and our builder will be reimbursing us.

Calyx Edmondson

3 months ago

So, I have no complaints whatsoever about the quality of work, which is why I can't give a 1 star review. However, I was assured this was going to be covered by my insurance and was in fact required after they were told about the water damage. It wasn't covered. I was not offered any sort of pricing assistance. I was offered a financing option that I've had to take, but I think it's very unacceptable to straight up lie to a customer about their financial liability, then refuse to meet them part of the way after. I will not use roto rooter again because of this.

notgiven

2 months ago

Michael Angeles was my plumber and he was very clear about what the costs would be up front. He was courteous, on time, and did his best to efficiently diagnose the source of the leak and perform the repair quickly and well. He answered all of my questions and gave me information to prevent trouble down the road. He stands by his work, by giving me his cell phone number to call in case I had follow up questions later. His demeanor was pleasant and friendly, which made the work go easier. I would use him again, if I had problems in future.

Sharain Faleide

3 months ago

Jeffrey was a really Sweet guy and explained everything well and found the problem and fixed it and also gave us really good advice to keep it from happening again. He didn't mind our dog either and made a new friend. Hopefully we won't need y'all again anytime soon, but if ever needed wouldn't mind if he was sent out to us again.

Joann Martinez

4 weeks ago

My rotorooter team was awesome and they informed and educated me with what and how they would assist us
Thanks so much Brian for literally calming down a very intense situation. You put us at ease. We greatly appreciate that.

Desiree Flowers

2 years ago

We had the pleasure of having Jose, Julio, Raul and George come out and work diligently on our outside plumbing for the past 4 days. They are very professional and took the time out to explain the process to us. They went above and beyond to ensure we understood what was taking place and addressed any questions we had. This was a tough job, they never gave up and they stayed late into the evening hours to complete the work. We greatly appreciate them, the hard work and the kindness they showed us. They gave me peace of mind that we made the right choice . Thank you Jose ,Julio ,Raul and George!

Rebecca Lay

2 months ago

Roto Rooter checked my kitchen sink clog and cleared the drain. Called in the morning and they were there in the afternoon. Cleaned my sink and made sure all leaked water was cleaned and surfaces were dry.

Jeremy Black

3 months ago

The toilet was clogged and Roto-Rooter removed the toilet to fix the issue. The issue was fixed. Sometime after that the toilet flange connecting it to the floor broke. They responded promptly to address the issue and informed me that it would be a costly repair. I had concerns about how it broke and spoke to Roto-Rooter. They addressed my concerns and worked with me on the cost of repairs. Very professional and did a great job.

Wendy Rene ' Smith

4 weeks ago

Very pleasant and professional. Service was very quickly addressed. Really understood need for hot water and worked diligently on getting new water heater in. Thankyou very much Johnny and Juan!

Jeff Compton

2 months ago

Great response time and service. Soel and Sergio are true professionals. Will not hesitate to call Roto Rooter for my next plumbing requirements.

Joshua Mays

a month ago

Very pleased with the service overall. Made an appointment and Brian and Mark came out the same day. Issue resolved quickly and professionally.Informed us of another problem, clearly explained the issue and provided a quote for the repair.Appreciate it, thanks!

Fritz Van Nest

a month ago

Brian was the nicest person. He was very neat and explained everything he did. I highly recommend him and Roto-Rooter.

cgh2115

a month ago

Mike was very knowledgeable and extremely polite. He took time to answer questions and made sure all the issues had been addressed. Mike is an asset to the company.

C P

2 months ago

Mike employee # 1555 was wonderful, very professional, extremely helpful and willing to work with me. People like him and his supervisor are a rare breed of employee, I would def try to poach them for my branch, represents y'alls business very well.

Antoinette Urban

a month ago

Brian did a great job of clearing up the clog in the pipes. He was courteous and let me know what was happening while he was doing it.

David Ulloa

a year ago

Installer (Joseph) was a great communicator and had our interests in mind. He clearly explained what he needed to do and did all that he said he would do in removing our old hot water heater and installing a new one. He was also professional, courteous, and followed all CDC guidelines relating to preventing the spread of Covid.

Skippy Kirsch

a month ago

Soel and his helper were very helpful and professional. Work was done in a timely manner and was cleaned up after completing the job

Pauline Hunter

a month ago

Very professional and had wealth of knowledge. Their 24 hour service is the best I've ever received and I highly recommend. Thank you!

Allison “Allie” Valadez

3 weeks ago

Mike was very professional and friendly.
Loved working with him. Explained what was going on and fixed the problem very quickly!

Shalanda Rosemond

8 months ago

The manager at this company was dishonest. They quoted us one price while billing the insurance company a different amount. We have $2000.00 to pay them for; quite frankly not doing much. They had air scrubbers in our home for what I thought was over the top—they also removed drywall. Each time my husband and I spoke to the manager, he assured us that we wouldn't be charged an outrageous amount and that if the insurance company didn't cover, they wouldn't bill us. So we ended up with the cost to repair and put wall's back up in two bathrooms and a master bath closet. They had no integrity at all. Truthfully, I am so upset at myself for trusting and not going online and doing my due diligence. Now looking on-line, this seems like a common problem with this company.

Robert Reardon

a year ago

The drain pipe under our kitchen slab failed (cast iron - 70 years old). Roto-rooter came out, scoped the break and gave us an estimate to repair the pipe. They had to break through the tile and slab, repair the broken pipe, fill in the excavation and replace the concrete. I had no idea Roto-Rooter did this type of work. They did it quickly and very professionally. The estimate was accurate. They even looked for other problems so we could fix it up while the excavation was open (no other problems found - thank goodness). I highly recommend them.

S Rinaldi

6 months ago

We had a gas stove installed and Jeffrey came out to install our stove. He is absolutely the best!! We are beyond grateful. He was amazing and fast service. He was extremely knowledgeable.

Ross Pelc

2 months ago

I'm a realtor and was BLOWN AWAY by the professionalism, quick response, efficient technicians. Will definitely be working with them again for other projects. If you need it done, call these pros.

Bruce Nagel

7 months ago

Joseph was great. We had a fairly difficult water leak and he handled it well and kept us informed.
Thank you very much!

Sisster

a week ago

Ben was super nice and excellent.. TY so much for cleaning our drain and getting here so fast!

Tomi Chavarria

7 months ago

I came home to my kitchen tiles tented and a couple of them were cracked. I called for an emergency assessment thinking a pipe burst and Jeffrey Freeman arrived within an hour of my phone call! He was extremely thorough and walked me through every possible reason as to why this could be happening. Micheal Montoya came out to detect the floors for wetness, and Julio Aleman did his own assessment as well. Being away from my hometown/family (military spouse) and with my husband being away from home right now I was so overwhelmed, but all my stars aligned with this crew! The dream team may not have figured out exactly what caused this random occurrence but they ruled out every possible thing they could within their realm and truly helped me more than I can explain by taking the time to walk me through everything, educate me along the way, and point me in the direction of what step to take next. 10/10 recommended!

Jeff McKee

a month ago

Michael showed up within the time I was promised and worked on the problem until he had it working correctly. I would use this company and technician again.

Joy Washington

7 months ago

I called them out to clear two clogged toliets. The first guy couldn't clear it so they sent out a supervisor to check why the first guy couldn't clear it and then they sent another guy out to clear it but he couldn't also. At the end they still charged me the $245 the amount for clearing the clogged toliets and they blamed me for them not being able to clear the clogs. Very bad experience I had to end up hiring another company to do the work and they were able to fix what roto rooter couldn't.

Sky Mays

6 months ago

Extremely overpriced, I paid $450 for them to clean a pipe. They overcharge customers who are in need of help, and that doesn’t sit right with me. They were fine employees and did what they needed to do professionally, but the price points are insane. Go with another company if you want to save money

Ron Sims

5 months ago

Water heater problem was resolved on the third visit. Technician was very professional and explained everything well. Wait time for same day appointment was very short.
Recommend

Robert Delgado

2 months ago

Ben, showed up on time and was very fast at clearing the clog. He was very knowledgeable and helpful on giving me some preventative tips to use in the future.

Alyssa Coleman

9 months ago

Called them out to my business for an emergency repair. They were very quick to respond, which is why I gave them two stars. They originally quoted me over $1000 to replace a toilet flange. I asked for a copy of the invoice so I could see written down exactly what they were charging. All it said was $1050. We started questioning the cost as a toilet flange costs anywhere from $5-$20, suddenly the price dropped and we were given a “discount.” New bill said $250. Doesn’t make sense. Why was I originally being charged a grand then suddenly when questioned you just give a random person an $800 discount? Hmm. Very sketch. Needless to say, they left with everything in good standing, but I will not be calling them out again.

Eileen Marin

11 months ago

First,after 3 hours, could not fix problem, even though the owner was recommending to go to A/c to check. Then we were told that a specialist was going to come Monday and I called early in the morning to find out what time the technician would come snd the receptionist or whatever she is called said that she get back to me in one hour and never returned my call and almost at 6;00 pm these 2 guys show up at my house to fix problem but I had already call my regular plumber and he took care of the issue. All I have to say is that Router Rooter does not have the ruputation that it use to be. I will not recommend .

Timothy Hicks

a month ago

Ben came out quickly and provided exceptional customer service! Very knowledgeable and professional. Highly recommended!

Jenny Martin

8 months ago

I initially used Roto-Rooter for a major issue and they did a fantastic job with the repairs.Unfortunately, the company they referred to complete the rebuild did not install the toilet correctly. After a few flushes it was leaking A LOT from the base. The toilet was out of commission for a while until I was able to save more money.Ready to have it fixed, I called Roto-Rooter this morning. They were at my house this afternoon and reset the toilet the way it should have been done the first time by the rebuilders.Roto-Rooter is a very punctual, professional and knowledgeable team who I 100% trust with my plumbing issues and will definitely use again. However, because of what happened with the company they referred, I will locate my own remodelers next time if something needs to be rebuilt.

Rentd LLC

9 months ago

The person charged me $600 to replace a garbage disposal that would have cost me around $115 from Home Depot. I should have done my homework before trusting Roto-Rooter. After he installed the garbage disposal, the leaking was not fix since it was coming from the faucet hose. I asked him if he could fix that but he wanted to charged me more. My wife and I looked at each other like this guy was a thief. Paid $600 and still have a leak!I would stay away from Roto-Rooter because they will drain your money and not even do the job properly. It’s a shame there are still unethical company like that.Franklin S.

Beatrice Mermella

a month ago

I had Randell as my service person and he was awesome. Very kind and knowledgeable.

Marcia C.

2 months ago

Austin came by and helped us with a pipe leak. He was very professional and efficient. Thank you

Haleigh Pena

9 months ago

Daniel was our plumber and did a great job explaining every step to make sure I knew the process and prices before starting the repair. He was able to quickly detect the issue and repair it for us. I really appreciated his positive attitude during that stressful time.

Bill Kelly

7 months ago

Work was very good. The flat rate is expensive for job that took 10 minutes. I could not relight the pilot. That is all they did. Relight the pilot. I cannot afford to do this anymore. Thank you for fixing the water heater,

Diego Solis

2 months ago

Mike and Oliver were very professional, quick response to the issue and kept me informed the whole time.

Kelly Klan

7 months ago

The technicians were very good. It just a pilot to be lit for water heater. I could not get lit. It cost a flat rate, which I agree too. The frustration was it took him less than 10 minutes. Very madding to pay that flat rate for hot water heater repair. I am not going to do that next time. I will just find a plumber.

Antoinette Glover

6 months ago

They didn’t overcharge for coming on a Sunday evening…other companies were quoting me $200 higher call it an off-hours surcharge. They were prompt, quick, and efficient. Appreciated their professionalism and will definitely use them again if need be…but I hope I don’t!

Tony Straw

9 months ago

Do not use Roto Rooter if you have an electric tankless water heater. They do not train their technicians appropriately and will charge you for services not needed.Roto-Rooter sent out a tech who charged me $300 just to troubleshoot my tankless heater, which he did not do correctly. Instead of recommending I replace the $80 part that was the culprit, he performed a “flush” that wasn’t needed, charged an additional $300, and left the house with the water heater in the exact same state as when he showed up.I called the water heater manufacturer and got the information I needed (which part to replace and how to use the water heater in the interim) in less than 10 minutes. The tech they sent out spent all day at my house. Even my non-technically inclined wife could tell this employee hadn’t got the proper training for the job he was sent out on.To add to the poor experience, I was quoted over $1200 dollars for labor alone if I wanted to replace the unit (not counting the cost of the unit) AND not touching anything electrical. I actually was able to replace the unit myself in 30 minutes…. and I’m certainly no electrician or plumber.Bottom line is this company sent out someone who couldn’t do the work, charged an ridiculous rate to NOT fix my issue, then tried to sell me on a multi-thousand dollar fix for something that a layman could do in less than an hour.

Gabriela Tolentino

10 months ago

My wedding gold ring rolled and fell into a hole which is the drain of the air conditioning unit on the floor. It is a 2 inch diameter hole. I called the company on a Saturday afternoon, they answered the phone immediately and said A representative would come to my home in an hour with a camera to check what was to be done and they would give me the cost afterwards.After one hour I got a call from Mr. Oliver Williamson saying that he was outside of my home. He did his job in a very professional manner. He is a problem solver ! He didn’t give up, he tried all strategies we could think of to be able to find the ring in the dark drain full of water. And after several trials, he got the ring out of the drain. I can only be so thankful for his patience He’s a very resourceful and professional person.

eliot mills

2 months ago

Had standing water in sink, D clogged and fixed problem. Detect water leak from under sink and fixed it. Got dishwasher to work.

Lindsey Hoggard

8 months ago

I setup a time for the technician to come out a week in advance. I was confirmed for an 815am-1215pm time and scheduled my weekend around this. No one showed up and no one called until 2pm that afternoon saying the technician would be late. By that time, I was already in the middle of my other commitments. I got another call at 6pm saying a technician was en route and I had already found another plumber by that time. Disappointed and will not attempt to use this company again in the future.

Alfred Miller

6 months ago

The Technicians were courteous, knowledgeable, efficient, effective, and prompt.
A very positive and successful experience.
The VERY BEST !!

Vick Cortez

5 months ago

Aaron and Charles came out and saved the day it is genuinely difficult to find service last minute and especially on a Sunday evening but they came out and killed it really showed how they take pride in there work and love for their craft, ran into a few difficulties but stayed with it and got the job done definitely will be calling back for service

MJM Balch

8 months ago

Dan was very professional and calmed everyone down, worked diligently to complete needed repairs. We all appreciate his expertise and professionalism. Location: 6100 Woodlake parkway. We apologize we do not know Dan’s last name. Thank you very much

Penny Cooperider

10 months ago

Flushed house water lines clogged with resin from failed water softener; Unfortunately, Jeff had to so the job alone as Roto Rooter failed to find an assistant ( this is normally a 2-man job). Jeff worked fast & hard in an effort to get the flush completed & required replacement parts completed as quickly as possible. He explained things as he worked throughout the house. I felt bad for him having to do a 2-man job all alone. Not fair to either of us.

John Graeser

11 months ago

Drain technician, David Mendez answered the call for help on a Saturday. He did an excellent job of examining the system and diagnosing the problem, specifically ruling out many things that were not the problem. He explained the sewer drainage design of my house so that I can understand the nature of the blockage in my house sewer lines, and why sewage was backing up only at certain points. He described the service he would recommend to solve the problem and thoroughly addressed all the things that the pricing would cover. He found the best access to the sewer line and thoroughly cleaned the line, rather than just breaking through the stoppage. He checked for proper drainage afterwards and appropriately flushed the line with large amounts of water to make sure any debris was removed.David’s supervisor, Mark Heckman, also visited the job and was quite adept at expanding on what my service fee covered. This was a relatively simple job but, in my particular case, Roto-Rooter's comprehensive pricing would've covered camera inspection work if necessary. Mark explained that the work comes with the six-month guarantee, because they want the fix it to last. These gentlemen gave me one gallon of Pipe Shield, ($76 value). This is an innovative product I will use in my sewer system on regular basis to keep greasy sewage from building up on the surface of the pipe. This crew was professional, thorough, efficient, and friendly.You may be able to find a initial cheaper price for a sewer clean. But I doubt you'll find a better value. With Roto-Rooter you don't have to worry about being quoted a low price to begin with and then finding out that they will need to tack on extra charges for other services they say are necessary for the completion of the job. Despite the fact that they're more expensive upfront I think they are well worth the investment. If I had to do over again I would still choose Roto-Rooter over the less expensive bids I had. I hope Roto-Rooter fares well in the marketplace here, but I think they could do well with some advertising. People of my generation always remember the Roto-Rooter ads on TV with the jingle, And away goes trouble down the drain, Roto-Rooter! But the younger generation knows nothing of this catchy advertising which made a name for Roto-Rooter and was part of why I chose them in the first place.Thanks to David and Mark for your excellent service!

Eber Perez

2 years ago

We had a water fitting bad at the meter location, job took less than 40 mins and they charged over 600 usd. I decided to talk to someone and their answer was That is what we charge, we charge per job not per time. Extremely overpriced without a logical explanation from the manager.

Jason Garcia

a year ago

Son clogged up our drain pipes with paper towels. Roto rooter was fast friendly and honest. They cleared the pipe then sent a camera down there was a break in the pipe and the roots and dirt settling pushed it down closing the clearance. They came out first thing Monday and we’re fast and professional with the repair.

R A Ramirez

a year ago

Go figure...our water heater started leaking the night before New Year's Eve. We anticipated a problem getting it replaced on New Year's Eve when all the plumbing shops were closed, but we found Roto Rooter online and requested an early morning appointment on 31 Dec. We received confirmation within a few minutes, a call in the morning, and the plumber, Joseph, arrived by 9am. He troubleshot the problem and verified we needed a new water heater. Once we approved the work, he went to get the required parts (and somehow found a plumbing shop that would open up for him). About 20 hours after we found the problem, we had a new water heater installed and heating water. If Joseph's skill and professionalism is any indication of the quality of the rest of the Roto Rooter staff in San Antonio, they will be our go-to plumbers from now on. Definitely use them, especially for your emergent plumbing needs.Used them a second time to unclog a drain pipe. They arrived on time and got right to work. The pipe was running free in no time. Great company for short-notice repairs.

Cindy Mccloud

3 weeks ago

Ben was very professional and got the job done quickly! Highly recommended

Victor Vallido

10 months ago

I had family visiting from out of state when the main drain became backed up. Raul came to the rescue and cleared the line. Now we are all able to shower, use the toilet, and wash our hands. Not to mention no more pushing toilet water from our floors out to the backyard. Thank you so much, Roto-Rooter!

Jason Gilmore

2 years ago

Joshua was very professional and helpful. He was friendly, fast, and did a great job on our water heater replacement. The Water Restoration team did a great job and made a bad situation easier on us. I would recommend Roto Rooter to anyone.

Spencer Birtciel

2 years ago

David was extremely helpful and knowledgeable. I’m glad he came out to fix our issue. I appreciate his hard work and highly recommend using them. Micheal with the water restoration team was also extremely helpful. He help set up our insurance claim and walked us through the process to get our home repaired. The team he sent out to remove the damaged drywall was also extremely helpful. Very great service all around. Highly recommend

Bernie Batto

2 years ago

The plumber that came to my house was very knowledgeable about my needs and got me up and running. He fixed my leaky faucet and garbage disposal and made sure that the job was correct. I would have given Roto Rooter 5 stars, but my experience with them keeping my appointment on the scheduled day was not acceptable. After waiting for 10 1/2 hours, they called to say they were re-scheduling until Monday. A Supervisor did call me Monday morning to discuss my concerns, which was appreciated.

Phil Mountain

2 years ago

PROS:Came quickly, assessed the issue fast, I had a crew in my yard digging the same day!Work was done very well. Inspectors were pleased, and commented on what a good job had been done!CONS:the guy doing the contract was not a reliable as the team that came to do the work. To date I still have not received a copy of the video that I was promised - they used a camera to see what the issue was since the standard things did not work. He also was not as readily available (as he had said he would be)causing a delay when an issue arose. Don't say it if you can't do it. Breeds false expectations.OVERVIEW:This was TOTALLY unexpected. Yet, in spite of my emergency, they were calm and knew exactly what had to be done. I would absolutely contact this company again. There were some glitches - not their fault in totality - but they stepped up and did whatever to make things right.They had zero percent financing if job is paid off timely which helped in an unforeseen situation.The Work done in my yard was not a huge mess, very neat overall for something that had to dig up a good chunk of my front yard. Safety fencing was used to protect the area till the City could inspect.Julio and Raul were excellent in the work that they did. I am familiar with the equipment and the plumbing - it was an excellent job that they did.Very pleased that they worked quickly and efficiently, didn't sit around all day etc. as I have seen some do. I have referred them to several others, as I am confident the work will be well done and the results lasting.FYI - there is a 5 year warranty on their work! But the materials they used will probably last a lifetime.

brandon damon

a month ago

Awesome service of Easter Sunday . Ben is an awesome guy . Highly recommended . Thanks again

Ann Peters

a year ago

Louis was great! He was extremely patient and respectful with my elderly mom and went above and beyond to make the repairs convenient for her. She’s not easy to please but she was very satisfied with the work, which says a lot!

Kathleen Morgan

a year ago

Aaron and Sam were very professional and got the job done quickly. I am so glad to have a really bad clog cleared from my bath tub. I highly recommend Roto Rooter if you need quality service and friendly technicians you can trust.

Barbara Burks

a year ago

Once the Roto Rooter Drain Technician arrived he immediately looked at both locations in need of repair, listened to my issues, and proceeded to get to work. He was very efficient in cleaning the drain line into the septic tank and had me run all the faucets, showers and toilets to ensure all the p traps were clear.After closing up all open drain lids and tank lids he then proceeded to vacuum water from the master toilet, remove the nuts holding the toilet down and removed caulking from the bowl seat. The damaged wax seal was removed, all old caulk and wax cleaned from the tiles, a new wax seal applied and the bowl replaced on its bolts. He finished by caulking the toilet and turned on the water.He was very efficient and responsive to all my questions and concerns. As the ads say, all my worries went down the drain! The cost was reasonable and I would definitely call them again. Thanks!!

Paige Martin

2 years ago

Able to come out on a Sunday. I was given a two hour window which was great and they kept me up to date about when the plumber would be here. The service was fast and friendly. I really appreciate the timeliness of their work especially because the leak was coming from a valve so our water to the house was shut off until it could be fixed properly.

Scott Harris

a year ago

Brian showed up and did a fast, professional job. Within 3 hours of my call to Roto-Rooter I was back in good shape. An old pipe had corroded. A new pipe was installed, which required replacing an old school sweated joint with a more modern one. It was all fast and professional and good.

Chad Albe

a year ago

Aaron and his apprentice Sam were quick, friendly and effective with helping us solve a drainage block that was causing water to back up into the house. They were able to fix the issue within a couple of hours from making the phone call for service. Will definitely use them again.

Brittany Acosta

a year ago

After buying a fridge and the installation guys messed up a water pipe behind the fridge water started leaking everywhere in my kitchen and carpeted dining area. I called roto-rooter to come fix it asap and asap they did! They’re fast and really great at what they do!

Justin Cantu

3 years ago

Roto-Rooter was able to service us the same day we called at a very quick response time. We had great service from Randell who worked hard and fast to get our water back on and leaks fixed. He explained what he needed to do and the cost of the work with very a reasonable quote. We will definitely use them again!

Stacy Davis

a year ago

Very professional experience with David and Oliver. David drove out an hour from San Antonio, at 1 am to clear my main septic line I'm a house I just bought, as none of the toilets or drains would drain all of a sudden. Previous home owners left some.... yucky stuff in the pipes. But David came out to save the day, and Oliver came out in the morning to follow-up with a look inside. They each took the time to show me what they were doing, and answer my newbie questions. Mission accomplished! Highly recommended.

Latrenda Smith

3 years ago

I am the provider to the customer who received outstanding service from Justin and Ronnie with Roto-Rooter. The response time was great. Their professionalism was superb. We are very pleased with the end result. Our water leak has been fixed. We would highly recommend them for any plumbing needs.

Jade Valadez

2 months ago

Ben was very nice and he helped us with our issue.

Martin Mendoza

2 years ago

Dustin the plumber and Mike the Water waste professional were two of the most helpful, professional, and polite reps I have ever met. Of all the services I’ve ever needed on my property (heat/AC/lawn/security) Mike and Dustin were by far the most helpful and reassuring. Their attitudes were extremely calm and they truly went above and beyond. My emergency was on a Wednesday night at 9pm and both were responsive, and communicative each step of the way. Roto-Rooter was very efficient and did a great job from beginning to end.

Will Moreo

4 years ago

We had a break in our sewer line and Roto Rooter was able to come over quickly and help us. They were professional throughout the whole process and fixed the issue as if it never happened. Our tech Joe G did an amazing job and was extremely patient, answering any and all questions we had during the fix. It was a relief knowing someone so concerned was involved. Highly recommend if you ever need any of these kinds of services!

David Guzman

a year ago

We had a clogged main drainage line, called Roto-Rooter and they sent out Brian, technician #5307 who was just awesome. He is a very professional person who followed the Covid protocol and took care of our issue with our drainage line. He explained what the problem was and offered options to consider for future prevention which we will seriously consider and we will always recommend Roto-Rooter and Brian for any plumbing service anyone may ever need. Thank you Brian for a job well done.

Russell Smutz

a month ago

Mike was very professional. He did the work very well and cleaned up after himself.

C Z

2 years ago

Justin was amazing! He was very sympathetic and ensured me he could assist me with helping me with my plumbing problem. I am very happy with the service and in the future if I were to call back for services I would request Justin just based upon his professionalism and the way he showed his knowledge and expertise in being able to resolve the issue. Unfortunately, I didn’t have the same experience with the first technician but Justin truly made up for the unsatisfactory experience I had last week.

Joseph Snyder

a year ago

Fernando is incredible. Yes, he fixed our issue, but he is a genuine person and has a personality that will make you want to invite him over for Thanksgiving dinner. He came for a service call at 8 pm, not pushy, not grumpy, he was just the right amount of chatty and got the job done quickly. Ask for Fernando!!

Gabriel Perez

a month ago

Randall Nunn was extremely professional and extremely knowledgeable in resolving our issue.

geebs84

4 years ago

I had Justin Klaus come and service my home during a water claim. This was in fact the second water claim I had within 6 months, separate locations. Justin was more than professional with his work and his customer service. He actually came back to finish work the second day and picked up needed special order equipment for my home when it wasn't on his truck with no complaints. He made sure I was happy with each piece of work he did which include replacing more than one faucet, tub equipment, fixing a leak behind a wall in my shower and installing a water heater. I made him work! I don't feel like I got hosed on my cost either. Thank you sir, job well done. Very happy.

Troy Shimamoto

2 years ago

Toni was capable, professional and skillful. While I did have to wait due to a busy appointment schedule, my plumbing issue was resolved quickly. The price would have been high if not for the camera check and six month warranty. So I definitely feel I am getting value and service for the money. Toni cleaned up the over flow water. Fortunately it wasn't too nasty. I learned some stuff about my house plumbing from Paul the camera scope tech. So I received restoration of house plumbing function, knowledge and piece of mind. (Side note: I would definitely recommend Toni get a little something extra or off nights.) Great job!UpdateI called them again primarily because of my positive previous experience. Ronnie was friendly and skillful in his assessment of my water heater issue. So after a couple thousand and about four hours worth of work. My new water sits in its new home. (Side note: I would have never been able change it on my own.) So thanks to Ronnie and Daniel. Especially my wife's poor tired nurse feet thank you for getting our hot water back. Good Job!

Champion Pediatric Therapy

a year ago

Mark was fantastic, so helpful, knowledgeable and honest regarding a plumbing/sewer issue at our office. We appreciate his hard work. He came out in a timely manner, was very professional and even responded to our phone calls and sent follow up paperwork immediately. Thank you, Mark.

Minnie Flores

2 years ago

Joseph was sent by Rote-Rooter to help with our plumbing situation. He was very professional and friendly. He tackled our needs in short time
and we were very pleased with his work We will definitely recommend your business to others and keep you in mind with future needs ourselves..

T Evvs

2 years ago

We had extremely low to no water pressure in our home and Mr Brian Bell, came out to replace our really bad pressure reducing valve. We still have to contact the city to complete work on their end, but Mr Bell gave us his number and a 90 day guarantee should we need to call him back out again for anything. I felt very comfortable with his 41 years of knowledge and his expertise and am confident in the work he did. Thank you sir!Teneil Evans

BeHappyLikeIam

a month ago

We were so happy with service Brain had provided us.

Judy Wilhelm

a year ago

Aaron & Sam arrived within an hour. Very professional & brought in mats to protect flooring. Unclogged my kitchen sink. Gave tips on maintaining drains & preventing clogs. Very nice & recommend them!

William Waller

2 years ago

Jose and George did a great job in repairing a leaky faucet which required more work than expected.
They also informed me of a needed addition to my water heater. Their knowledge and expertise was much appreciated. The $75 discount coupon was a nice bonus.

Daniel Martin

4 years ago

Sewer clog disaster after dark. Called for service and the customer service rep was very helpful and sympathetic. She advised me that they had a technician in the area. Her projected time for their arrival was accurate. The Project Specialist, Jose and the Technician, Dale took a look at the overall situation and were extremely professional. Dale provided the rates in advance after discussing exactly what they were going to do to troubleshoot the problem. I was allowed to watch the work and they explained everything that they were doing and provided advice on what to be concerned about with my house plumbing structure. JOse provided info on other Roto-Rooter services, but was not pushy about it. They then helped get things settled and cleaned up before leaving. I would certainly want them for any future work I might be in need of in the future.

Chapa Family

2 years ago

I have been working with Roto Rooter for a few months now. The first issue I had, a tech came out and cleared the drain in the wrong direction. When my problem persisted they sent Dale out and he fixed it right. A month or so later I started having problems again and they sent someone out and unclogged the drain and they found an issue with my pipes in my yard. Victor came out and worked with me and my landlord to get the job done without causing me a huge headache. A few more months later I started having an issue again with the pipes in the yard because my landlord didn’t replace the entire thing at one time, only the problem area. Victor came back out and got my landlord on the phone and really explained to him what needed to be done. Again Victor worked with my landlord to get the job done sparing me the headache. 2 days later Julio and his team showed up and completed the entire excavation and repair in one day. They were polite and professional and now I can do my chores without worrying about making those pipe problems worse. Highly recommend.

Loretta SilverWolf

2 years ago

Antonio Longoria was great! He is very professional and efficient. He respected the social distancing and followed protocols. I appreciate that Roto Rooter came out on the same day that I called and didn't charge a crazy amount for doing so. I will certainly use Roto Rooter if our home should ever need their services. Again, thank you Antonio for doing such a great job.

Patrick Roberson

a year ago

Dustin Gutierrez Tech # 3381Dustin did an outstanding job working our sink clog. We had tried everything plunger and drano and no bueno. He comes in well explanation of what he was going to do and executed. Took care of everything keeping everything clean and making sure it was taken care of. Thank you again Dustin for the outstanding service.

Kay B

2 years ago

I have been without hot water for about 2-3 weeks. The water would get luke warm but it still wasn't good enough. I finally made the time to call a plumbing service and I'm glad I came across Roto Rooter. The service was provided to me by George Hinojosa who was extremely friendly and well informed. I made an inquiry last night and was scheduled and confirmed within a couple of hours for first thing this morning! Thank you Roto Rooter! Love that the service came with a warranty as well!

annabel wheeler

a year ago

Dustin was a plumbing pro and I'm so thankful for his help. He was super helpful and responsive. It was an emergency late call out, he showed up in a timely manor and stayed very late to ensure all the work was finished throughly. He sent me photos and explained in detail. Thank you Dustin.

Leyla Tess

2 years ago

I spent a lot of my day worried about my drainage problem in my home… I called Roto Rooter And schedule an appointment for the evening when I get out of work. The technician arrived at my house, Justin, not only set my mind at ease but was very good at explaining everything to me, and very patient as well. The service i received was priceless and I appreciate it more than I can even explain. Dustin, a second technician that arrived to assist in the work on my “problem” was equally as helpful & kind. After a long day at work, I am going to sleep with a peace of mind I haven’t had all day, thank you Justin & Dustin, for your hard work and kindness...I pray blessings for you both!

Javier Salazar

2 months ago

VERY nice guy (Randell). Wish more people were like him in this world

Krystal Arriaga

5 years ago

I came across Roto-Rooter through google and decided to choose because of the ratings, as this is the first time we've ever had to call a plumber and we expected the worse. From the first phone call made, Roto-Rooter was amazing. The customer service was outstanding. They sent us Jaime and he was beyond awesome. He was quick, knowledgeable, and very reasonable. We are forever grateful to him for fixing our problem. I'm so glad we decided to go with Roto-Rooter and highly recommend them to all our family and friends.

Kevin Sierra

3 years ago

I got some work done by Roto Rooter and I have to say they did an amazing job. Randell N was my technician and he was very informative, fast and friendly. He told me step by step what he was going to do. He had no problem fixing my kitchen sink. He is now my go to plumber.

Joshua Little

3 years ago

My experience was wonderful from the beginning. The dispatcher was so friendly on the phone and made me feel at ease with the situation. The technician that came out, Dustin, was more than helpful and very professional and fixed the problem with no issues. Also, he was happy to explain everything he was doing. Would recommend to anyone looking for a honest plumbing company

Samuel Peralez

4 years ago

I had a clog on a Friday night. My first call was to Roto Rooter. Thomas came out and was awesome. He was professional, honest and respectful of my home. I did experience an issue with the camera man who came to look at my drain. But I emailed the corporate office and they took care of it. They made me a lifetime customer.

Erika Santos

3 years ago

We had water leaking from the bottom of the sink in the master bedroom. I called Roto Rooter Plumbing and Water Cleanup as soon as I noticed it, which was late in the evening. They had someone here within the hour! The members of the crew were all extremely courteous and helpful. The plumbing issue was fixed in less than 24 hours! Ronnie , Sam, Michael, and Justin did a wonderful job getting to the root of the problem. I can’t say enough about them. Both were very polite and knowledgeable. The process of draining the water from the surrounding rooms (covered in carpet) was started immediately. They even helped with the insurance paperwork, too. Great service!

Melinda Adams

9 years ago

They were great. I loved the service. Randall, our plumber, was amazing. He diagnosed the problem and quickly went to work to fix it and get our water back on. He even tried to make friends with my dog who is very skittish. He was professional and gave me excellent tips and advice. We will definitely do that use them again. I would recommend them to anyone.

Francesca Garcia

4 years ago

Mr. Ronnie Garrett provided great customer service along with a pleasant demeanor. He was prompt and took the time to explain to me the process of what he was going to do, the steps, and answered any questions in between. He and his partner worked fast and efficiently! As a woman who isn't knowledgeable about plumbing I can say that I felt confident in his honest feedback and suggestions (not like I was being swindled). Will not hesitate to use again if these services are needed!

Norma Donaldson

5 years ago

This is the second time in 1 month that I needed Roto Rooter's emergency water restoration services. As last time, the assessor arrived within 10 minutes, the technicians 30 minutes, and the plumber was later, but exactly at the promised time. Antonio and his coworker promptly went to work moving furniture, removing ceiling insulation, wall insulation, and setting up fans and dehumidifiers. They worked tirelessly for 3.5 hours. They offered options for demolition, explaining all the pros and cons of each option. They listened to my priorities and helped me make decisions. I could not have been more pleased with their service once again.

Gloria A Valadez

4 years ago

Great customer service. Thomas did an amazing job. The water cleanup crew was awesome. Both Tra #5404 and Sam #5791 were very professional and friendly. They explained everything that needed to be done and how long the process would take. Awesome experience, we would definitely use them again.

Sydney Hammond

2 years ago

There is no better experience. Roto-Rooter team Patty and Oliver went above and beyond to fix a complicated clog, giving me peace of mind as well as educational overview of their work, the cause, and next steps.Pricing is fair, warranty is amazing, and the service is COVID safe, professional, and warm. Thank you!

Patricia Johnson

4 years ago

We have used Roto Rooter for over 12 years for all of our drain issues. They are the best! Their staff is professional and work fast. Our sink got backed up last night and I contacted them today and although they quoted me a few hours wait time, David showed up less than an hour later. He did a great job!!! Thanks again Roto Rooter!

Heidi F

2 years ago

Rafael came the same day I called to repair my toilets. He did a great job, was friendly, and fixed both of them quickly. He gave me a 6 month warranty on the repairs which gives me comfort knowing I won't have to make another expense like this for a while.

Nadja M

5 years ago

This was my 2nd service call (separate issues) within 2 months after I purchased an older, remodeled home. I'm a Business Development Manager and work in customer service and I'm not easily impressed. Roto-Rooter and especially Julio Aleman #3318, my technician, were superb. After making the service call I was promised someone to be there within an hour. Due to unforeseen circumstances Julio was held up at his previous call but a lady from Roto-Rooter kept calling me to keep me updated when I can expect the technician to arrive. Wow! That alone was impressive. Julio arrived still within 2 1/2 hours which I found totally acceptable. He assessed the situation and gave me the best and worst case scenario and asked for permission to proceed with each new finding as they arrived. I really appreciated that as other companies probably would've just continued without asking. He showed me all of his concerns with the camera and explained them to me in layman terms. He was very honest, persistent and pleasant. He insisted in getting the job done no matter how long it would take. Fortunately he was able to fix my issue with his persistence, diligence and experience and I only paid for the best case scenario. As a new homeowner you can understand how relieved I was paying just a few hundred dollars versus a few thousand. Roto-Rooter may have not made a huge amount off of me but they gained a customer for life. I have 2 other projects I'm planning on doing this year and I will definitely call Roto-Rooter and request Julio. Thank you, Julio, for you honesty and persistence and in saving me thousands of dollars. You are very much appreciated and I hope you're being well taken care of by your employer. Thank you!

Joseph Pyle

2 years ago

Rafael Davis from the San Antonio area came to unclog our drain in the early evening. He was extremely nice, professional and quality checked his work before he left. He was up front about the service he was going to perform and the price was more than fair. I would recommend Rafael Davis and Roto-Rooter and will use them, especially Rafael in the future

Luigi M

a year ago

RR Tech wanted $1226 plus $ 60 on parts to replaced a plastic pipe union that other plumbing company did for $60 (and it took him 16minuts to do it). It is insane!! Using a dubious, to me, billing scheme. And this was on a tuesday morning appointment. Got a call from a supervisor today and basically the tech was withing RR policy. I will expose my experience on other platforms. Over $1226 to replace a plastic connector is insane, but for RR is normal.

Tom Langlois

3 years ago

Had to call on a Sunday for a water leak tech was out in less than two hours and his the leak repaired quickly and at a very reasonable price. I highly recommend Roto-Rooter to anyone who needs plumbing repairs. Just a follow up on my review, had a drain back up and once again Roto-Rooter did a fantastic job. Right on time and very efficient. Will be recommending them to anyone for service.

Lisa Davila

3 years ago

Roto-Rooter was extremely helpful with our water leak. They were fast and efficient. Sam came out everyday to check our house out. He was very helpful and knowledgeable. He answered every question that we had. I would definitely recommend to people for their plumbing and water restoration needs.

Michael Philby

6 years ago

Randal did an excellent job diagnosing our problem with our disposal and replacing it with a new one. He was friendly, courteous, and had a can do attitude. He really seems to love what he does and it was a pleasure having him work. I would not hesitate calling for him again and recommend him and Roto-Rooter to my friends and family. Great job!

Chelsea Owen

4 years ago

My husband and I work for a property management company and absolutely love the service we receive from Jim Fisher. Our company has several properties in San Antonio and are bringing on new ones all the time. When we bring on new ones we like to have the plumbing inspected and I love how all we have to do is call Jim and he already knows what we want done. He also does a great job taking care of our sites when they have plumbing issues. All in all I highly recommend Roto Rooter even though I mostly deal with Jim every tech I've met was very professional and friendly. They will always be my first choice regardless of price due to the quality of service they provide.

Meredith Tilley

7 years ago

October 2015: Great service makes us repeat customers. Plumber was timely and friendly. Did great work. Thank you!February 2015: We had a leak in the kitchen and called up Roto-Rooter. They came within an hour and immediately were able to address the issue and start working to resolve it. Both of the plumbers were courteous, efficient and took time to keep us informed. They fixed the issue quickly and we couldn't be happier.

Bernardo Elder

3 years ago

Our toilet flooded some time while we were out of town. I did a quick search and found Roto-Rooter. I Called the company, got in touch with Brian and Ronnie within minutes. They arrived to my home within shortly after. Immediately they began working on my home no questions asked. Ronnie arranged for my valuables to be packed and stored. After my home was restored they unpacked all my contents and even dealt with the insurance company on their end. I am so thankful I found them!!!! Ronnie took care of everything!!! This is a company you can trust!!!! I give them A+++

Matt Winfrey

6 years ago

James was prompt, professional, and quick. He arrived when he said he would, and he completed the work in less time than he estimated and came in under budget. He also added discounts to my bill in addition to the coupon I had already provided. This was the second time I've used Roto-Rooter (for unrelated plumbing issues), and I received excellent service both times. I highly recommend them.

Abi Arredondo

3 years ago

My 18+ year old water heater went out late last night. I called multiple places and found that most charge a service fee if it's after hours. Then I called Roto Rooter, they said no charge to come out and give a quote. That sold me!Jose came out and gave us a quote, and gave us some options. He was very professional, and honest. He even suggested ways we could save some money. After thinking and listening me husband and I agreed to accepting their service. I am so happy we did.Jose came over the next day and started working on it right away. He even noticed that a pressure regulator was not working, we had too much pressure. Again he came up with options. Talk about stress! Jose was very professional and said he would work on the water heater and let me think about it. I loved that he was not pushy about everything and understood the stress I was under.So hours later he got the water heater installed, and when he started to fill up the water heater my pipes started to clank. Jose was surprised to hear how loud it was. He assured me that once he installed the regulator it should go away. I said ok, putting my faith in him. After he installed the regulator, he asked me to check the water to see if there was still clanking. I turned on multiple faucets, and nothing. Clanking gone!Once Jose was done he cleaned up, did the finishing little touches, and then called me to come check everything out. He showed me all the work he had done, how he brought everything up to code. Showed me how to increase the heat if I needed to. He even found a small leak from not tightening a bolt, and assured me if anything happens just call and he would come out to fix it as they guarantee their work for 1 year. Let me tell you that this was stressful enough for me to deal with, but Jose from Roto Rooter saved my sanity! Thank you Jose! And Thank you Roto Rooter!

Douglas Wharton

5 years ago

They arranged a faster rescue than the competition; the technician was clear in explaining what the problem was in the drainage (which was what we'd already guessed) and what he would do to solve the problem, adding an estimate of the cost. After the repair, he tested the drain for continued leaks, and showed us the result. We were very relieved, having feared it would be harder to repair and more expensive. The guarantee of a successful fix was a nice relief, as well, good for a year, in this case. Our second call to RotoRooter in seven years, and it's another example of quick, professional response and service.

Stephanie Diaz

2 years ago

Dustin Gutierrez, Tech# 3381 was extremely professional and knowledgeable in the services he was providing. He explained all my options and fees. Took time to answer all of my questions without rushing through the job. Certainly an asset to Roto-Rooter. Even though I had to wait almost 4 hours, I'm happy that I called your company first!! Thank you! Stephanie Diaz

Andrea Hermerding

4 years ago

As good of an experience as one can hope for for a story that starts with half an inch of water on the kitchen floor. When our attempts to fix our problem were unsuccessful, Roto Rooter was an excellent plumbing service to get our pipes back to working order. Our technician Randell was wonderful and even our dog liked him (and she's picky). He explained everything clearly was very professional. Thank you for a job well done!

Coco G

2 years ago

Rafael saved my night. Sewage water started backing up into my shower at 8 pm. After trying to contact another company and getting no feedback, I called Roto Rooter. Rafael was there in 40 minutes, walked me through every single step and explained every part of the process. The price did not deviate from what he quoted and was fair given he had to remove my toilet (and he took pity on the smelly situation with a 10% discount). He was extremely thorough, even after locating the clog, and made sure no water came back up. His work is also guaranteed for the next six months. I will need to replace one of my toilets soon; the only company I’m going to call is Roto Rooter for the install.

Patricia Webber

3 years ago

I called Roto-Rooter and they sent me #3381 who is very courteous and knowledgeable. I told him what my plumbing problems were and he thoroughly explained what needed to be done to correct them. He then gave me an estimate of the cost. After the work was done there were no surprise charges.The charges were reasonable so I asked him to proceed with the work. He was able to answer any questions I had. He did all the work in a timely manner and left everything clean and need. The next time I need plumbing repairs I will be calling Roto-Rooter and requesting #3381. Thanks for a job well done.

Suzy Holleron

2 years ago

Roto Rooter was a great experience from making the phone call to the two tech’s that came to my house.The techs were so polite, wearing masks and social distancing. They worked diligently and unclogged the outside drain. Very professional and kind.I would definitely use them again!

Mike Davis

3 years ago

Wow! What can I say about the service? Top notch. That’s what. The tech, Dustin, was prompt, open, honest, courteous, and went above and beyond what was needed. I have no doubt that the job was completed right the first time and I will not have any trouble with the drain again. At least not for a very long time. I was highly impressed by the work done. It was done effectively and handled promptly. I would highly recommend the expertise of Roto-Rooter for any plumbing needs. I will look to them again if I am in need of services.

Joanna Snyder

6 years ago

I called Roto-Rooter in the morning to request service for a running toilet. I was told a technician could come between 9 and 1 the same day and received an email confirmation. Received a courtesy call to let me know my request was still pending, then another call to say the technician was on his way. Johnny arrived right at 1:00, quickly diagnosed the problems, explained the fix and parts to me, told me what it was going to cost and got to work. Finished in about an hour and a half. He was always professional and polite - and patient with our inquisitive dogs!

Tashina McKnight

5 years ago

Man!!!! These two were exceptionally the BOMB! In fact, the entire Roto Rooter crew was. I called and made an appointment. Melody answered with the utmost professional voice. She got me an appointment right away. Thomas and Johnny shows up at my house after the reminder call telling me that they would be at my house within thirty minutes. They were very professional as well. The price that was quote was reasonable. The job was done quickly and quietly without any interruption to what I was doing. I love how Roto Rooter handles business! I use them all the time for my rental property in Pennsylvania and my home here in Texas. They are THEE entire best. Hands down! Thank you!!

Raven Davis

6 years ago

Called them up and Jim arrived within an hour on the same day to tackle an issue with our cold water not working. It was a super simple fix, a valve had gotten turned off. He was very kind and patient and explained what was wrong and how we could easily fix it in the future. Awesome guy, did an awesome job. Very happy with the service all around.

Alyssa Nelson

4 years ago

All around great and fast service. I called Tuesday to get a quote and when and if they would be able to come out due to a broken sewage line. Paul got to my property within the hour to go over everything including pricing and what they would do, as well as had another tech come out to mark the gas lines. They where ready to start Wednesday morning, but I asked that everything be scheduled for Thursday morning instead and they where able to work with my schedule. Mike came out with the rest of the crew and and explained what they would be doing and how long the work would possibly take. The service took about four hours which to me was not long at all.They also did have to take down my chainlink fence to get to my backyard but put it back just like it was. They also placed a Tenax safety barrier fence to prevent my dogs from the area till the inspector came out. I do feel mike went above and beyond his customer service by insuring me that my dogs would be okay to still roam the backyard. Like I said all around great and fast service.

james maxwell

3 years ago

Joe from Roto-Rooter provided excellent service repairing my botched tub/shower faucet home repair. His initial visit allowed water to be restored in the house. His follow up was professional and high quality work. Will definitely use again.

Bernadette

2 years ago

My moms property had a terrible water leak under the AC and was wet under the floors. I decided to google some water restoration companies and chose rotor rooter. My mom has tenants in her property but roto rooter said they would contact us with more information as soon as they got to the property. Not only did they not contact us, they had the tenant sign the paperwork, and the tenant signed my moms name! She was not authorized to do that. The floor was ripped out and ripped out in places that were not wet. When it was time for them to get the drying machines the supervisor/leader of the job was rude. We thought maybe he was being rude to us because he has to work on a Saturday. I called the office to complain about the tenant signing my moms name and roto-rooter not letting us know what happened or what is going on and the lady that answered seemed so happy to be at work (not) said hold on and transferred me to a voicemail. The tenant said that rotorooter told her “that this was not going to be fixed and it was going to continue leaking.” This was not communicated to my mom at all. We called another company to fix the leak since it was not fixed the first time and was leaking a few days later. We used the water restoration and an ac tech from another company and even had used rotorooter plumber. Definitely will not be choosing companies based on good ratings anymore.

Ben Adams

2 years ago

I had a leak at my water meter and called for service.. George Hinojosa (plumber #1191) showed up really quick and dug a giant hole to show me where the water was leaking from. He gave me an estimate, advised me of all of my options (and their cost), then replaced the leaking connection with a new pipe very quickly. It was really cool to be able to get my water back on so quickly. Then, he started checking my water pressure to make sure all the pressure thingies were working correctly. Thanks, George and team. Highly recommend George Hinojosa #1191 at Roto-Rooter

Karen T

4 years ago

We had a problem of water backing up in our tubs and bubbling toilets. Our technician, Dustin, was very knowledgeable about what could be causing the problem, and was upfront about any costs associated with the problem so there were no surprises. He quickly got to work cleaning out our main drain line while keeping us informed with what he was finding. Overall, we received excellent service in a timely manner without any additional or hidden charges. We would gladly recommend them for any plumbing issues you have.

Danny Duck

4 years ago

I scheduled an appointment with RotoRooter after trying to clear a clog between my master and the rest of the house myself with no luck. Thomas arrived between the 4 hour window and was very professional. After explaining our problem and what I have already done, he gave us the options and explained the costs. He then went to work immediately and professionally and within 20 minutes had cleared the clog with no problem. The service seemed a little pricey but then again I don't know what a plumber costs. Their work is guaranteed for 6 months and the price was the price regardless of how long it would have taken them to complete the job which I also like. The price they quote you is what you pay. I would recommend them to others.

Armando Polanco

2 years ago

I had two objectives and both were taken care professionally. A new toilet was replaced quickly and properly. The bigger task was to replace the main sewer line from the house to the city sewer. Both Raul and George did great work while providing me with all the information I needed as the work progressed. They were very courteous had always carried a smile. The work entailed the removal of large limestone rocks as they cut through the ground. The hole was replaced by fresh dirt so as not to crack the new pipeline. Great crew and they didn’t stop work until the job was done.The cost was the best from Salvador after receiving three separate bids. All in all, I strongly recommend Roto Rooter and hope you’re as lucky as I was in being served by this great team.Armando Polanco

Jean T.

5 years ago

After my case was reviewed Roto Rooter sent out Paul. Two tubs were backed up with water, along with two backed up toilets. I received excellent service, he also showed me the cause of the problem and stressed the importance of installing a cut off. Paul was able to diagnose a shift in the pipes so I will definitely be calling them back to install that for me for easy flush out. Thank you very much for great service.

allure st claire

7 years ago

Johnny gave excellent service! I was first amazed he arrived well before I expected him to, I was given a 4 hour time frame and he showed up 30 minutes later. He worked very swiftly, was respectful and polite asking my preference before he took action and he even offered me tips afterwards for how to prevent problems in the future. I will definitely be recommending Roto-Rooter to my family & friends when they are in need.

Terri Carlson

2 years ago

Roto rooter was very good about keeping us updated on time of our service. Chris arrived and figured out quickly how to solve our problem and fixed it in timely manner. We will use your company for future plumbing needs.

K Mills

6 years ago

I've used Roto-Rooter a couple of times now and they are great. I had Jose and Jeffrey this last time, very friendly, knowledgeable and had my slow draining issues cleared up quickly. Really appreciate they come out on weekends and are not charging fees on top of fees to show up on a Saturday. Good company and great crew of plumbers!

Kevin Bachmeyer

2 years ago

One technician came out but the drain continued to stay clogged. We had to call back and Dustin Gutierrez #3381 was sent out. Dustin was amazing. Very professional, friendly and informative. He corrected the problem that the first technician did not. I would definitely want to use Dustin again in the future. Highly recommend!

E S

4 years ago

I honestly could not have asked for better service. This was my first experience with Roto Rooter, and I am so thankful that I gave this company my plumbing problems. I had very professional assistance and patience from everyone. I was not an easy customer becuase I had to reschedule my appointments. The phone assistance, the schedulers the service people all were on the same page and worked awesome as a team to accommodate my needs! Ron my service angent was so kind, intelligent and professional. He worked above and beyond to fix my problem. I am one happy customer and will definitely call Roto Rooter again. I will refer my friends to them as well. Thank you all very much for making my experience pleasant and stress free!!

CHRISTOPHER NOLAN

6 years ago

We've had the great pleasure of working with Roto-Rooter twice within the past 12 months. Both times their staff provided excellent, professional service. We had a plumbing nightmare that destroyed our kitchen and they were so helpful with providing quick and helpful service, they really did a lot to mitigate additional damage and with their water restoration service. They worked with our insurance company and made life much easier in dealing with this situation.Because of our previous great service, they were first on our list to help install a new toilet. Again great service and a fair price. I may have been able to have it done a little cheaper, but definitely not with the same level of customer service and trust.Thanks Roto-Rooter of San Antonio.

Colby Burns

4 years ago

Excellent experience from start to finish. Roto-Rooter's camera discovered invasive tree roots and a collapsing main sewer pipe. Their guys immediately took action and were able to replace my 40yo PVC pipe with a thicker one. I am thankful for their hard work and ability to resolve my issue quickly. From dispatch to the guys laying new pipe and on the excavator....their work was swift and exceptional! Great job!

Mel E.

5 years ago

This was our second service call to Roto-Rooter (two different issues, it turns out). Even though it's SuperBowl Sunday, dispatch let us know a technician was on his way within 10 minutes of my placing the original call. The tech, Jeff M., arrived promptly. He courteously explained the problem as he found it and what he was going to do to repair. I felt like unlike a lot of plumbers, he never talked down at me -- he wanted me to really understand what had happened and why, which as a homeowner I appreciate. The cost was reasonable, especially considering it's Sunday, and he left a one-year guarantee so I have peace of mind.

Kayleigh Call

4 years ago

I recently used Roto-Rooter for a plumbing issue I had at my property. My experience with Jim Fisher was a experience like no other the job was done right and with urgency and it even passed inspection the first time. Thank you Jim for making this experience so pleasant. You are the best!

Teresa Maslonka

6 years ago

Overall, Roto-Rooter was very fast and efficient. They sent someone out the same day we requested help.Our plumber, Jose Quirino, was very thorough and knowledgeable. He took the time needed to fix the problem, and then showed us where our plumbing challenges existed moving forward. He shared options with us, as well as tips that should help us prevent or minimize plumbing issues in the future. On top of that, he was very pleasant and engaging. All in all, our experience was excellent!

Roberto Aguirre

6 years ago

Jose Q. with Roto-Rooter was great! He responded quickly to my call on a Saturday morning in the cold. He was completely thorough and explained everything as he went. As a first time customer of Roto-Rooter I was completely impressed by the service and the level of professionalism Jose provided. I will use them 100% of the time.

Michael Longhway

2 years ago

An employee of Roto-Rooter came to our house to give an estimate on a few miscellaneous cosmetic plumbing issues. I declined their further serviced due to what seemed like an extremely high estimate. The company I did choose (local) completed all of the same work for 1/3rd the price of Roto-Rooter's estimate. I never knew Roto-Rooter was just another Company trying to take advantage of the elderly and desperate people.

Francisco Saavedra

2 years ago

Joe was extremely courteous and professional. He made sure that I was informed of every detail of his inspection and repairs. He also gave me some suggestions for the future. I would definitely go to Roto-Rooter again. I see why they have an iconic name and reputation.

Winter Prosapio

a year ago

Find anyone else to do your mitigation. This company not only missed major damage - after we requested they check a specific area because we knew where there had to be damage based on what happened - but they said they would talk to us about the issue, then never showed up. If you prefer to live with mold, then these are your guys. Otherwise, run to any other mitigation professional. We ended up bringing in a second team that found all the mold and damage they swore wasn't there. Insulting and dangerous.

Gina G

2 years ago

Dustin was professional and very respectful. He patiently answered all my questions, which I’m sure i asked the same one multiple times. I appreciate not being charged extra for weekend service. I mentioned I will be buying a new house next year and don’t want to deal with plumbing issues from the start!Dustin mentioned Roto-Rooter provides plumbing inspections. I will definitely call! I recommend Roto-Rooter to anyone. (Tech#3381)

Charles Gonzalez

5 years ago

We had a clog at our business in our kitchen which was preventing us from using it almost completely. The dispatcher said we'd get a call soon and Tom called us in about 20 minutes to let us know he was on the way. He fixed our problem quickly and offered some great maintenance advice that we hadn't been told by prior plumbers we had called about similar problems. Would definitely recommend and their number is now saved in my phone!

kaylee chavez

4 years ago

We called in last night and they were extremely quick to come over today and Jose Q. was great! He was efficient and helped someone as clueless as me understand it. He did a great job, and didn’t waste any time. Roto-Rooter was a good choice, and Jose did a great job!

Rebecca Torres

5 years ago

Nick D. Plumber #2364 did the best job ever! He was very friendly and professional and made sure the issue was done correctly, very professional! As for Roto-Rooter as a company, they are fantastic! The first woman I talked to was friendly and took her time to take notes and confirm the issue. She then told me someone would call within an hour to schedule an appointment. The next woman I talked to was also very professional and she called me with in 30 minutes!! They were able to get a plumber out to me within an hour and the issue was complete within an hour and a half. I would recommend Roto-Rooter to everyone and make sure you ask for Nick D., you won't be disappointed!! Thank you Nick and Roto-Rooter!!

Jon Michael Gomez (jmike2689)

3 years ago

Jose and Will were awesome to work with. They were honest and showed great respect and knowledge towards my issue. Will came out late during the week and Jose joined him even later. They identified the problem of our clogged main water line and provided a solution quick. Within 2 days everything was corrected. Jose was able to answer texts and calls at all times it seemed and was always keeping me in the loop. Thanks guys!

Marty Grosse

5 years ago

Our water heater started leaking Sunday night around 10 p.m. After calling another plumbing company that said they had 24 hour service, they never called back. We called Rotorooter and Ralph Morales was at our place in 20 minutes and helped us secure our situation. I went out and bought one the next day and Ralph came back and installed. He was quick, tidy and extremely informative and helpful. We are back up and running now...no cold shower tonight. Awesome service!

R Dunlap

2 years ago

The drain from the house to the city line was clogged. Also there was a huge Oak Tree in my yard , the roots from the oak tree had grown into the pipe. We could see from the camera that they tried to put through the pipe that it was packed with roots.Juan and George came to the rescue. They worked hard, tracking the line. Digging with the right equipment and being careful to do an excellent job. They answered our questions politely. They overcame all problems quietly and efficiently. They worked together well. , were professional and persistent. When the job was done the hole was filled and we were happy that all was well.

Rita Diaz

4 years ago

Very prompt, I was told 2 hours. Then received a call that the service Technician would be available in 30 min. he arrived right on time, gave me an estimate, no service call fee. Cleared my drain/unclogged my sink, very efficient and professional. Showed me video of my clogged pipes. Made sure all the drains were clear before leaving. Will call Roto-Rooter again. Very satisfied customer

Theresa Monett

9 years ago

Roto Rooter responded quickly to my call for assistance. Within an hour of calling the company, the technician was at my door. The technician, Jose, was very nice and efficient and repaired the problem quickly. I don't know how much these things normally cost, but it seemed like the price was a little steep. For the quick, thorough service though, it was worth it

James Price

5 years ago

My toilet was flushing super slow. I tried to unclog it myself but no luck. I called RotoRooter. They sent Julio 3318 and Jose 672 to my house. These two worked the issue from every angle and pulled out all the tools they had. They didn't give up until it was working. The price was well worth their efforts and the outcome. Good job!

kittiachi

7 years ago

Paul #507 was professional, punctual and friendly. He was very understanding of our needs/concerns and provided advice/options on the services he provided. I would recommend him to anyone. Excellent customer service and prompt. He unclogged our shower drain and we are very happy with our experience. Thank you Roto-rooter!

Victoria Yadon

7 years ago

What I liked about the service was the availability for an appointment and friendliness of the service technician. I was able to get an appointment the same day I called and within an hour of the call. The service guy arrived on time and was very friendly and courteous. I explained my concern and he provided a couple of options. Once I selected the option I wanted, he got right to work and had everything done quickly.What I didn't like was the price. Even with a coupon discount, the service price for what I wanted seemed pricey. If I hadn't wanted the service done immediately, I probably would have shopped around. However, if the treatment works then perhaps the price was worth it...time will tell.

roberto rios

3 years ago

Roto-rooter is the place to call if you need quality repairs ASAP. Had a break in our water main that the city deemed to be my responsibility. Johnnie and Rafael were awesome. These two were courteous and fast replacing the old cracked PVC with plex having our water back on in less than 2 hours. The labor price is higher than expected but I firmly believe that great quality work is worth a pretty penny. Thanks roto-rooter for the awesome customer service! Will definitely be using them next time we have another plumbing issue

William Warner

a year ago

Fernando was outstanding. Total professional. Quickly diagnosed the problem and offered solutions. Everything was top-notch. Will definitely use your service again (although hopefully, not too soon).

Ashley Allen

3 years ago

Highly recommended!!!! Unexpectedly my entire set of keys ended up down the toilet at 8 o’clock on a work a work night of course. I called and in less than 30 minutes Thomas was at my first one door. Before hand he gave me a courteous call and I was sent a confirmation email. He was extremely professional, polite and determined to get my keys back! He trouble shot starting with the simplest methods first attempting to not do any unnecessary steps to the house such as taking the toilet off. He did however end up taking the toilet off out of necessity. A 2nd Gentleman, Paul showed with a camera snake and attached a hook to the end and.... my keys were rescued in minutes!! These guys were so polite and just all around awesome.They even took the steps to go around my area rug on purpose so they would soil it!!

John R

5 years ago

They were the only plumbers who could come on the same day for my backed up kitchen sink and dishwasher. Thomas arrived well within the 2 hour window given, and he was super. He explained everything as he went along and gave a few tips as well. He even strapped the hose from the dishwasher up out of the way to help with proper drainage. I will definitely ask for him again!

rose gallegos

7 years ago

I would recommend them to everyone I know the dispatch was fast and courteous. The Tech that came out was very knowledgeable. He found a leak I had no idea about and was able to do the job fast and in a timely manner and he was very honest willing to help and not take advantage of the situation. I will be calling him back out if I ever need help again and the cost was very reasonable.

Michelle Flores

4 years ago

THANK YOU WILL! After having a competing company out yesterday with all kind of crazy estimates and expensive options we decided to call Roto-Rooter today, a Sunday by the way. Will came out and took a look, kept it super professional and after being in there about 10 minutes he came in and said it was clear. We were so impressed that he was honest and said it had cleared itself that we requested a camera inspection to confirm and for some peace of mind. Will gave us an estimate for the camera inspection and called his manger, who will be out later today with the camera (again on a Sunday). We will never call another company!

Bob Riccione

3 years ago

Had a visit from Dustin to unclog the bathtub. He gave me the price options. Under $100 if he could unclog without the machine, but over $300 if he needed to hook it up. It would have been real easy for him to tell me he needed the machine. Instead he was able to do it without it because as he told me before he started, he wanted to save me money. He also proved himself to be a great ambassador for the company by sharing other things the company does. Clearly, he is happy to work for these guys.

Jason Wheeler

4 years ago

Called them when I found water leaking through our ceiling and the shutoff valve was broken to the toilet. They came over during the window I asked for, and were clean and professional. The plumber found the source quickly and with minimal areas cut open. Before I could ask he had a water restoration team over to go over the plan to treat this as quick as possible while also getting my insurance company on the phone to go over my claim together. Their team was in constant contact with me and provided business cards and written forms. This has been one of the best experiences I’ve had with a home emergency situation and will definitely recommend Roto-Rooter to everybody from now on

Richard Ogin

3 years ago

They were recommended by a neighbor which used them recently. I called on a weekend afternoon, and a technician was onsite within a few hours. Very friendly and professional technician. We had a curious issue with slow draining to the septic system that Dustin was able to diagnose and resolve by evening. Pretty much the best you can hope for when a plumbing issue occurs.

Sean James

4 years ago

Had RR come out because my kitchen sink was backing up. They arrived at the scheduled time and had the job done quickly. About an hour later another tech arrived to run a camera down the line to look for blockages. He was in and out pretty quickly too. My only complaint is that it had been raining when they arrived, and the first tech didn't put shoe covers on. I had some drop cloths handy and laid them down before he wheeled the auger in but still had a little mess to clean up. The second tech put the shoe covers on in his car, then walked across the wet and muddy driveway. He walked across a rug before I could move it and left tracks. Overall the service was great. I just wish the techs had been a little more thoughtful before entering my home.

Jose Caban

7 years ago

Roto - Rooter plumbing saved our day repairing connections to our water heater. Called for service on Saturday at 7:00pm and they had a serviceman at the house by 10:00am. The serviceman was professional, experiences, and provided outstanding customer service. I was very impressed with their service. They will be my family plumber from now on.

Yvonne Salcedo

4 years ago

My experience with Rotor-Rooter was great! I contacted them about my master bathroom toilet backing up into my shower, so they sent somebody over at the most convenient time for me. They used a camera to show me that my sewer pipes were cracked from multiple locations. I was shocked and upset, but I was walked through the process of contacting my insurance co. to file a claim. A couple of days later my insurance co. denies my claim, which made me feel very distraught. Again, I was helped by a plumber,John, from Rotor-Rooter to get financing for the work that needed to be done on my plumbing. I am very satisfied with the service and would recommend Rotor-Rooter to all my friends and family!

Arthur Guerrero

3 years ago

Ever since my wife and I cancelled our horrible American Homeshield Warranty, we have used Roto-Rooter for our plumbing needs. They are easy to contact and almost always send someone the same day, even on weekends. Always polite and professional. They have fixed the water pressure regulator, hot water heater, and garbage disposal. Most recently our water softener broke, and Gary installed a flowtech anti scale system. All work has been done right the first time and they have never charged more than the estimate.Update: 6months later- The expensive Flowtech anti scale system did not work well in our house, with build up of scale on our shower heads, dishwasher, etc. I was worried I was going to be in for a drawn out back and forth with the company. However, Roto-Rooter made it right with minimal hassle. So impressed with their customer service!

VitalPet Northwood Animal Hospital

4 years ago

Very polite gentleman, he cleaned up any and all debris. Installation was quick and professional. We would definitely recommend Roto-Rooter to any business needing a clean, fairly priced job done in a timely manner!

sandiegospurs

3 years ago

Dustin G. is extremely professional and offers an amazing customer service. Highly recommend him and the company he works for. Plumbing needs were met with great expectations. Happy return Customer here for sure !

Tiffany Kosub

5 years ago

We used Roto-Rooter at our home for an ongoing problem, we were extremely satisfied with the young man sent out to take care of our services.
He was hard working, professional, and fixed the problem for a great value. Our tech was Thomas and would gladly use him again.

Alisha Jackson

3 years ago

INCREDIBLE SERVICE. Simply Amazing. I went through THREE plumbers before finally getting my issue solved after only 2 hours with a Roto-Rooter plumber. I should have went with them from the beginning.My technician, Jeffrey, was so knowledgeable, professional, and will definitely be referred to all my colleagues.

Margaret TITZMAN

4 years ago

Roto-Rooter has amazing efficient service and they arrived hastily. David S. was our service plumber, and he was so polite, efficient, and knowledgeable. Their customer service made this experience less stressful. I would definitely recommend them!

Ben Haley

9 years ago

Jose Quirino did an outstanding job. He was professional and explained everything very well to me. He was thorough and made sure he did the job right. I will recommend him to my friends and neighbors if they have any plumbing issues. Thanks Jose for doing a good job!

Patrick Mercier

5 years ago

I called them on Saturday morning planning to schedule them for some time next week. They told me they had someone in the neighborhood and can stop by today for a free estimate. Jose was very knowledgeable and answered all my questions and fixed our plumbing issues. He even went above and beyond by making my main water shutoff valve accessible when it used to be buried under the ground. I am very happy with his work and very glad I made the call this morning.

Jonathan deluna

4 years ago

I accidentally hit a water pipe trying to drill a hole for a shower curtain. Of course I was extremely scared because I was unaware of how much damage I may have caused to the waterline. My first thought was who do I call? After some contemplation, I decided to give Roto Rooter a call to have the pipe fixed. Roto Rooter customer service was quick and prompt with obtaining my information and notified me that a technician would be in touch in a short period of time. Within an hour, I was contacted by a technician who would be sent out to my home. Randell was my technician and he did an outstanding job! He was able to handle the puncture in the water line and patched it up in no time! He was extremely professional and knowledgeable in what he does and helped with patching up the hole in the wall as well. From incident to pipe repair, the entire process only took 3 hours!!! It was the quickest and most efficient service I have ever received and would definitely recommend Roto Rooter to anyone with a plumbing issue.

Kat Mal

7 years ago

I called Roto-Rooter, spoke with Bobby, who was very helpful. Within 30 minutes of making the call, I had help on the way!Paul (#507) arrived, and he was the true professional; very kind, courteous and polite. He quickly fixed my clogged drain.I highly recommend Paul from Roto-Rooter, I will definitely call them again if my house needs any plumbing work!Great job!!!

Margot Porterfield

7 years ago

Roto-Rooter came out on a weekend to come fix our plumbing. They called ahead to let us know when they were coming.The plumber, Randell (1351) was very courteous and accommodating for what we needed. He was conscientious and made sure that the job was done well. While he was here, he called the water restoration people who also came out that night. Everyone was very professional and we were very satisfied.

Aaron Benton

5 years ago

I experienced a major plumbing leak in my front yard, so I called Roto-Rooter. Plumbers Gary and Jonathan were on site within a few hours, and immediately got to work. These gentlemen were professional, courteous and very knowledgeable. They diagnosed the problem within minutes, and suggested a long-term, high-quality fix to prevent the issue from happening in the future. You definitely get what you pay for with Roto-Rooter, and I am glad I made that call! Thank you Gary and Jonathan for doing such a great job!!!

Jeanette Conway

5 years ago

Friendly personnel over the phone while scheduling my appointment. They were able to come today and take care of the problem, unlike ASAP plumbing who came 3 days after this issue happened the first time and they did absolutely nothing to fix it! Joseph actually fixed the problem and described step by step what he would do and how much it would be before he started. ASAP plumbing flushed my toilet and ran water and charged $75 dollars for this “service” and Joseph, from Roto Rooter, took the time to check and see where and why my drain was backing up and fixed it! Thank you Roto Rooter and thank you Joesph for your friendly, thorough service!

Melinda Briseno

3 years ago

Excellent service by Bryan. In a dire emergency, he arrived quickly and kindly addressed my plumbing situation. He also helped remedy another plumbing problem and worked efficiently. He was a God-send today. I am extremely thankful. My family and I will be calling Roto-Rooter for any of our plumbing concerns.

Alex Svehla

2 years ago

Had an appointment on Saturday for them to check my garbage disposal. They did not make it. No communication on their part. I had to call them to learn it was moved to Sunday. Sunday comes, they don't show up. Again, NO communication whatsoever. I had to call to find out again that they weren't going to make it.Maybe don't offer appointments with your clients that you can't keep.

Penny Pease

2 years ago

We were so happy with Alex today in Spring Branch. We just moved in to our home when the septic system backed up. He was able to arrive quickly and resolved the problem also very quickly. A nice pleasant surprise after the not-so-pleasant surprise of toilets and sinks backing up. Thank you Alex.

Gary Hollins

5 years ago

I called Roto rooter around 9:00 this morning, set up an appointment to fix as leak under my kitchen sink. First they sent me an email message and said they would be out between 11:00 am and 1:00pm, and I would get a call before the worker arrived. At 1:30pm I called the administration office who transferred me to dispatch. I spoke with dispatch and informed them that I haven't heard from the worker and it was outside of the 2hours. The dispatcher then told me he was on his way, never received a call. When he came in he diagnosed the problem. He informed me he needed to replace the basket strainer which cost $40 and he charges $300 an hour for labor. I asked do they honor military he said 10% discount. I found a $40 coupon, he would not honor both one was a discount the other was coupon. He completed the work in 15 minutes and I still got charged $300 for 15 minutes of work and he was late.

Debbie Topeze

3 years ago

They offer a free estimate which has been rare for me. I called and got an appointment the same day. The team was very professional and quick. The job only took a few minutes. The team that serviced me were Raphael & Johnny. I also found a coupon for $ 60 off the total price. Which really helped a lot. Even though their prices are reasonable.

Alphzy

2 years ago

I would not recommend this company. Arrived after stated timeframe and never followed up to let me know. I had to call them. Agent came out and had no receipt slips. Paid and the person said they would come out the next day, never did. He also stated I could have a supervisor come out and put a camera into the pipe. I called to schedule this and no supervisor ever called. I had to call them back and then was advised there is a $450 charge for this, after I alrready paid $341 for roto services. The customer should not have to jump through hoops, and they need to give prices upfront. I recommend looking for or getting a referral to another company.

Deck Padilla

4 years ago

Words can’t describe my appreciation to David Gonzalez for replacing my PRV. He started at the very basic of ensuring where the issue is coming from at the same time explaining the process in terms that a non plumber would understand and awesome analogy he used. Decent pricing and no hidden charges!! Showcased to me the results and asked me if i have any further questions before he departs!! World class performance and customer service is way up par!! Definitely will recommend!! And bring more David to your company!!

Joe Leonard

2 years ago

Randall is an expert craftsman. Knowledgeable, patient, polite. Excellent attitude. He exceeded our expectations. If ever we need plumbing service I would ask for him. He represents your company well.Thank you!

Irene Hernandez

3 years ago

Bryan Cheaney was my service person today he was very prompt and professional . Completed the job within 30 minutes of arriving . I’m one satisfied customer. I would recommend Roto Rooter as a reliable company to do business with.

Brian Kendall

10 years ago

Roto Rooter was great! I called them at 4:30 and they offered to come out same day.The technician was held up, but the office gave me a call to let me know his status so I wasn't just sitting there waiting.They ended up coming the next day to help me with my plumbing needs. My water heater had sprung a leak and I needed it taken care of as soon as possible since it's in the attic. I've never had to use a plumber in San Antonio before, or even a plumber at all but this experience was great. They explained everything to me and were very understanding the whole time.I would recommend this to a friend, and I would use them again.

Ryan Ruiz

6 years ago

Not sure how they charge residential customers but businesses beware. My business' kitchen sink was clogged so I thought instead of DIYing I would call a professional.The Roto-Rooter plumber came out very quickly and snaked the drain, for $310. It took him less than 15 minutes. The clog drained right after he finished. I thought all is well, even though I thought the price was high.The next day the sink was clogged again. I called them back out. They were again very punctual, a different plumber snaked the drain again. Again, the sink drained when he was finished. I thought all is well.The next day the sink clogged again. Their 30 day warranty only consists of one additional visit after the initial appointment. The 30 day warranty isn't really 30 days.In the end I decided to DIY it. I bought some Instant Power Hair and Grease Remover in the black bottle (good stuff, highly recommend) and a VPC Kleer Drain Opener that uses air to clear pipes from Home Depot. It's been 3 weeks since we applied these two remedies and I'm happy to say we have had no issues since.

Melissa Parkey

7 years ago

Our Journeyman Plumber was Roberto Rodriguez and he was excellent! He came and reviewed the job with us and gave us an estimate and completed the work in about an hour. We are extremely pleased with his work and professionalism. We have used Our Journeyman Plumber was Roberto Rodriguez and he was excellent! He came and reviewed the job with us and gave us an estimate and completed the work in about an hour. We are extremely pleased with his work and professionalism. We have used Roto-Rooter Plumbing & Drain Services, San Antonio, TX 78247 in the past for a very large sewer break problem and now for this plumbing replacement job and have every intention of using Roto-Rooter Plumbing & Drain Services, San Antonio, TX 78247 again in the future if needed.Thank you Roberto!

Frank Castillo

2 years ago

I was very happy with Dustin our Roto Rooter technician. Dustin made sure to explain the what might or could be our sewage issue. Gave us a price and if he could not resolve the issue then there would be no charge. Highly recommend this organization.

Shari Stewart

4 years ago

My technician Justin was awesome. He went above and beyond to repair my plumbing issue. He made sure we understood what he was doing and what we needed to maintain the health of our pipes. We had another company that wanted to charge us 14000 for a nonexsisting problem. Justin found what the actual issue was and fixed it. He was awesome and greatly appreciated.

Charlotte Hu

7 years ago

We just bought a house, our washer was delivered and both the hot and cold faucets (valves) leaked. We called Roto-Rooter at 4 p.m., told them it wasn't an emergency and they came the next day. Our technician was fast, knowledgeable, enthusiastic. And we got a 1 year warranty on the newly installed valves. We're super happy.

Lynne Lawrence

7 years ago

My toilet tank was leaking at the seal connected to the base. After I called, I was contacted within the hour by a repairman to schedule an appointment. He was there on time and upon entering the house introduced himself (Jeff) and put booties over his shoes. He completed the repair and it was up and running quickly. He was courteous and capable. The price seemed a bit high but I think that plumbers are expensive wherever you go. Overall, a very positive experience.

David Stinemetze

4 years ago

We had a backup in our sewer line that conveniently occurred about 8pm on a Friday night when our usual plumber was already off for the week. We were unable to flush any toilets or shower without potentially flooding our downstairs bathroom. Roto-rooter had someone at our house within an hour and the issue resolved in less than 30 minutes after that. Our plumber, Thomas, was very friendly, helpful and straightforward about the issue and even clued us in to a coupon that was available online to reduce costs. I will definitely use roto-rooter again for any emergency plumbing needs.

joe fragoso

4 years ago

Jose Q. , came in to fix our meter today, on a Saturday. He did a fantastic job, and had a great attitude through the whole process. (It was a very hot day), he explained everything that was going to do in great detail, so we wouldn't be wondering. He knew his work, and I would recommend him, and his company to others. Thank you Jose Q. For an awesome job well done..

Darlene Jones

6 years ago

I've been with ONLY Roto Rooter for about 20 years. My hot water heater went out this morning. Jim #2753 was awesome!! He explained everything as he did it. No surprise charges. Cleaned up after he was done and was extremely pleasant. I will ask for Jim from now on. Thank you Jim!

Jeanine Risken

2 months ago

Fast and efficient service. Fixed clog and ensured all was working smoothly.

Staci Revilla

5 years ago

My overall experience with service technician Julio-#3318 was 5 stars--he came out and spent over two hours to make sure he got out clog out of our drain line and cleaned our pipe, he educated us on the issue and let us know he could have someone come give a quote for the repair/replace when we decide to do it. He knew we were very frustrated with the entire situation and experience and made it right. Hire more Julio's!

Diana Stephens

3 years ago

Out tenant sent us video of overflowing pipe along with a call that water was coming into her tub while she ran the washing machine. Called roto rooter on a Sunday morning, answered on second ring, took info perfectly and gave us an appointment. They arrived on time, were friendly and professional and handled the issue. Explained everything and took payment. Tenant happy. I am very satisfied.

Laine Lane

3 years ago

Joe did an amazing job! He had to replace my line to the toliet and the complete insides of the tank. I called roto rooter in the morning and they arrived to my house 45 minutes later, awesome! Very professional and did a great job.

Travisky

2 years ago

Plumber Alex V. provided us with an excellent service. Despite having been working a very long day (Day before Thanksgiving), Alex performed his job with a great attitude. He'll be welcomed in our home for any other future planning repairs

Christina Santos

3 years ago

Needed an immediate fix for my bathtub faucet. The assigned plumber, Randell, got to my house within an hour after calling in the repair. Randell was very quick and courteous. I highly recommend him as your go-to plumber. He explained the repair process clearly and respectfully, and also gave me some extra advice. I believe he went above and beyond. Receiving his service was a huge relief after stressing out all day trying to find a plumber/plumbing company that could come out to fix my faucet immediately.

Nicole Hernandez

10 years ago

As a first time customer with roto-rooter I was very pleased with the service and the guy that came out was very helpful and new his job really well. The service was quick and didn't even take that long to find out what the problem was. Jon was a very helpful person and explained everything that was going on with the issue that we were having. I recommend Jon to any person that needs plumbing done in their home. Roto-Rooter is an excellent company and I would recommend it more than 100 percent.

chelsea ybarbo

5 years ago

We found a leak on my daughter's ceiling and we were worried it was something major. My husband thought it was a plumbing issue and I thought it was an A/C unit problem. We called our home warranty and was told it would be 2 days before someone could come out. Called roto rooter the next morning and they were at my house within an hour. Johnny was my technician. He was absolutely fantastic. He was able to tell me exactly what the problem was, which was the A/C pan being tilted. He even set it back up. There is no more dripping. He even set up the water restoration team to come out to see if there was further damage. Roto rooter you guys are awesome. You guys rock!

Kevin K

2 years ago

Tech #3381 Dustin Gutierrez was very professional. He was able to identify the problem right away. He did an excellent job and would use roto-rooter again. We would definitely ask for Dustin.
Thank You very much.

Tom Bieter

3 years ago

Tom #1463 came to my house to fix my clogged toilet. He did an outstanding job! He explained everything he did and was very professional. He is a wonderful asset to Roto-Rooter! If you need an honest and trustworthy plumber request Tom #1463.

Jose Tapia

4 years ago

Needed a plumber because I had a clogged sewage line. Called Roto Rooter and I am glad I did. Joseph us the technician that helped me. He is very patient and takes his time to do the work right the first time and explains on what us going on and the method he is going to take to resolve the issue. If all employees are like Joseph then this company is great.

S G

3 years ago

Recently I called upon Roto Rooter to provide plumbing services. Ronnie was the technician sent to assist during a water leak emergency. He was prompt, patient, professional, courteous and kind. His attention to detail is to be commended. He worked tirelessly to identify and remedy each leak/issue he encountered. I’d like to thank Ronnie and the Roto Rooter team for their timely assistance. I would highly recommend Ronnie to any household in need of a true master plumber. Thanks again!

heather m

6 years ago

Very fast response each time I called. I was going to give 4 stars as the items we needed were not installed correctly to what we had discussed, but immediately after bringing it to the tech's attention he came out and fixed it within a few hours of notifying him. Jim was very professional and provided great service on the phone and in person. He was very informative and made sure all parties were aware of each part of the process. We will ABSOLUTELY be using this company for future needs.

audrey mcnaughton

6 years ago

Roto-Rooter more than met my expectations. The technician for our area was prompt, friendly and walked us through the process. He answered all of our questions and helped us with making some decisions. The work itself didn't take long at all. I would definitely use them again. And I would recommend them to anyone.

George Guajardo

3 years ago

Steve and Julio did an amazing job in helping my family out! We were in a horrible situation with plumbing issues from a home we just purchased. Steve came out and diagnosed the problem and followed up with me on every step of the way. Jaime was also very helpful in getting me an update on the diagnosis. I would highly recommend these guys.

Nicole Torres

6 years ago

When we called roto-rooter the representative was very professional and informative. They scheduled a plumber at 8:30 am and Jose Quirino showed up to our front door in less than an hour. He didn't only diagnose the root of the problem, he also explained what the issue was and made recommendations of what needed to be done to resolve the issue temporarily and permanently so that we could fully understand the urgency of it. Jose was very knowledgeable and professional, his service exceeded our expectations! I will definitely recommend Roto-Rooter to friends and family for their plumbing needs! Nicole T. - San Antonio, TX.

Ron D.

3 years ago

To pricey for the little work completed. Wrong information told to my home warranty company so they wouldn't pay for it. Will not call this company for any plumbing issues again. Let me clarify my review a little further. The plumbing service was my issue. The restoration team was awesome, professional & communicative (5 stars). I would definitely recommend the restoration team.

Nick Smith

4 years ago

George Rangel was my tech and just left my home at 1:30 AM!!! He showed up just after midnight after I called for a backed up drain. George was extremely professional and curtious. He explained everything throughly and made sure I was aware what was going on the whole time. He took care of business and made sure I was happy. I was very impressed with my experience and will def use Roto Rooter again if needed. Kuddos to George!!

Natasha Ireland

8 years ago

Hats off to Roto Rooter for coming to our home to help find a leak. They were professional and informative with the results. I am extremely satisfied with their customer service and would recommend this crew if you ever need help. Thanks to Richard, the manager, David and Justin for all your help.

Joe Mcwilliams

6 years ago

David Schroeder did a great job fixing my plumbing problem. He was able to show me what to look for to avoid future problems and made sure that my problem was solved before he left. Very good and very friendly! I would definitely recommend your services and especially David.Joe McWilliams

Barb W

3 years ago

My experience with this company - but especially with the tech Jose Q was truly 5 star! It was so easy to schedule on line and from then on I was notified as to when he would arrive, which was all very prompt and as promised. This was not an emergency call, basically just cleaning lines to septic tank, it was still prompt, same-day service -- very much appreciated.Jose was very courteous, easy to talk to, answered any questions and spent time explaining what needed to be done and how much it would cost, there were no surprises or added costs. Paul the camera guy came by later to show me what was going on inside those lines, with some recommendations for me to consider.Even more importantly, Jose was very careful about not making a mess, and cleaned up any run overs or spills in and under the kitchen sink and even the crud that came out of the cleanout hole on the patio - this is just one more thing to back up my 5 star rating - will certainly use them again! Thanks Jose Q!

Jose Fuentes

3 years ago

“This will be the second time my wife uses Roto-Rooter. This is my first encounter with them. The group of guys have been super helpful and informative to all our questions. They are even going above and beyond by putting us in contact with a contractor to fix all the repairs. I will definitely suggest Roto-Rooter to anyone. ”Thank you! Paul, Mike,Trey and Cody.text copied to clipboard...

kevin spriggs

2 years ago

Joe came out to check the sink not draining. ItHe found the grease trap plugged from the sink to the tank. Joe cleared out every pipe and showed me what needs to been done for the future. Joe was very polite and informative. Highly recomend. roto rooter and joe. thanks

Jamie Dukes

5 years ago

I have been a Roto-Rooter customer for a few years now. Each time I've called them for services, I've always been provided the best service from them time the Technician comes to the door to the time they leave. Jose Quirino was very professional and provided additional recommendations that I needed. I am so thankful and grateful that he solved my issues in a timely matter. I will be using Roto-Rooter services in the future for sure.

Michael Mazzei

10 years ago

I have used Roto Rooter for nearly 10 years and in several different locations. The service has always been good and dependable, and they come at the scheduled time.My experience with this location was excellent. Roberto Rodriguez was the plumber who made the call, and he addressed the problem quickly, gave good explanations, and was courteous and easy to work with. I recommend roto rooter to other homeowners in need of plumbing repairs or improvements.

Pietro M.

4 years ago

I would highly recommend Rotor Rooter. The work that Jose and George did was to perfection. I can not say enough good things about their work ethics, professionalism and their attention to detail. A friend of ours that is a general contractor was amazed by the work they did as well.Extremely satisfied.

Vincent Pitman

2 months ago

Soel explained everything very well and offered great advice.

Travis Allen

4 years ago

My toilet was leaking, causing water damage to the ceiling on the first floor of my home. Roto-Rooter had a plumber and water mitigation crew at my home within the hour. The plumber (Jeff Meares) did a great job and communicated very well on what was going on with my plumbing. The water mitigation crew (Travis and Diamond) also did great and were as minimally invasive as possible. I'm very pleased with my experience. Mike helped a lot to get me through the insurance and to explain exactly what was going on.

Pamela

3 years ago

It was 3 weeks ago on a Sunday morning when we had a backupped drain from the kitchen causing overflow to laundry. I called a couple 24 hr plumbers..most couldn't get there until late that afternoon. Called Roto-Rooter, Dustin (#3381), arrived within an hour, diagnosed the issue and had it cleared in 20 minutes...painless, reasonable, fast and professional. Phenomenal experience..didn't have to miss work waiting on a plumber!

Elena Torres

6 years ago

My bathroom shower valve broke water was gushing all over my bathroom had to turn off the main water source . I had no idea how to fix this problem and nobody to help me so the first thing I did was open the Yellow Pages and to my amazement the first ad that I saw was rotor router plumbing and drain services . I took it as a sign from the heavens so I gave them a call and the person on the other line was very helpful and understanding and considerate she said someone was coming over the same day to help me out with my problem that was in good hands . Three hours later to my amazement there was a white van that said rotor router on it and a technician named Jeff introduced himself and said he was here to help me out with my problem . Jeff went straight to the bathroom took a look at everything and said I can fix this and went to his van and took all his tools and started working he took a couple of hours but the job that he did was amazing . I can't believe the same day that I had the issue with the plumbing I had Jeff come and fix it rotor router is awesome and Jeff knew exactly what he was doing .My shower looks like there was nothing wrong with it .I'm actually using it already a day later and and I recommend that if you have a similar problem you give rotor router a call and if you want to have a great technician ask for Jeff .

Sergio Peña

10 years ago

Called Roto-Rooter on a Sunday morning because our kitchen pipes were clogged. Shortly after, Jon the technician came. He was very courteous, friendly, and answered all our questions. I highly rate this company and this technician and will ask for him directly should we have any future plumbing problems!

Jerry Lucas

4 years ago

We are so grateful to Roto-Rooter San Antonio, specifically Jose Q, for coming to help us with our plumbing issue early on a Sunday morning. We woke up at 3 am to gurgling pipes and sewer system blockage. Jose was professional, courteous, and thorough. He diagnosed and treated the issue quickly and efficiently. We highly recommend this company, especially for things that may happen during off hours.

Zoey Valdez

6 years ago

I called at 7 am Monday morning to 2 other companies that advertise available 21/7 but got voice. Roto-Rooter answered lived right away! My tech David #7588 was awesome! He was professional, on time, well spoken, well experienced and direct. I would proudly recommend family and friends to trust Roto-Rooter for their plumbing needs. Thank you!

Natalie Bean

6 years ago

I had used Roto Rooter at my company's office in Fredericksburg and they have always been great. I had a problem at my home which another plumber failed to resolve because he didn't listen to me and was more interested in selling me a new water heater. Johnny at Roto Rooter listened to the information I gave him and immediately diagnosed the problem. He wrote me a very detailed invoice (to the penny) and advised me about a a coupon I could take advantage of online. He was 100% professional, courteous and friendly. He was finished in under an hour and completely resolve my issue. I will NEVER call anyone else but Roto Rooter!

adam H

3 years ago

Long story short, poor performance from plumbers. Worse performance from dispatch. Advertises 24/7 service, only has plumber available from 8am-8pm... surprise that's 12 hours.... Not the best at math but i know they are lying somewhere. They cancelled our appointment, i called to check up, they said they wouldn't be coming out. This was the second time in one day they were supposed to come out, the first plumber did nothing. Now I've been sitting on hold for 16 minutes just ringing. The dispatcher obviously didn't want to do her job in the slightest. This was how they treated a business client with multiple calls completed in the past. I would scroll on by and choose the next person like I'm going to have to do.

Denny Shara Seppala

9 years ago

We had a great experience with Roto-Rooter and really appreciated the fact they came out late on a Friday night to assist us with our back-up. Jose (#672) was our technician and proved to be very thorough, professional and explained everything he was doing. We would recommend Roto-Rooter to our friends and family.

The Sofia Apartments

4 years ago

Roto Rooter has been my go to vendor when it comes to plumbing issues. Jim Fisher and his team work diligently and efficiently to solve all and any plumbing issues we may have. When Roto Rooter is here I can rest assure the issue will be fixed in a timely manner and my residents will be happy. We would not call anyone else for all our plumbing needs. Best customer service and great work!

Ana Cisneros

5 years ago

We were very pleased with the service we received today... The Tech .. Ralph and hisassistant... were very professional, fast, reasonably priced, and knowledgeable.... They were by far the Best plumbers we have ever had. We received same day service.. We will recommend Roto-Rooter to anyone and everyone....

Juan Sauceda

6 years ago

My son's resident home in San Antonio had a major drain clog problem.I being a Rotor Rooter customer called the local Rotor Rooter location to get service. Call was made and the agent handling the call was very polite and helpful. We had a service representative at the resident within a 2-hour period The responding representative (David Hohensee) was very professional and and right away help in repairing the problem. Rotor Rooter is a very good company to call for fast and and friendly service. I will use their service as required in the future.

Rita Sellers

2 years ago

The plumber that came out was extremely nice, courteous, and professional. He explained everything that he was doing and got the job done to my satisfaction. I highly recommend your company anytime. Thank you!

Texas Tornadoes

4 years ago

Roto Rooter is my one and only plumbers I’d ever call. They are quick to respond, professional, well uniformed, quick, knowledgeable and clean after job is complete. Jim Fisher has really gone above and beyond to meet all our needs....he is always available, he follows up and gets the job done. Thank you Jim and the whole San Antonio RotoRooter team!!

Anthony C

2 years ago

Great job by Rafael to quickly diagnose the problem, explain it to me and fix it. My water pressure was low and it was as simple as bypassing my water softener which needs replacement. He gave me an estimate for a new water softener, but did not try to hard sell me a new one.

Maria Zeitz

6 years ago

On Good Friday, April 14th, My sink backed up and I had 2 inches of water in the garage Saturday morning, Holy Saturday. I had to leave for work. later that day, I called 4 other plumbers, ( 1 plumber had an emergency number and I NEVER got a call back.). LOL. I never used Roto Rooter and was resistant. Worried about not knowing anyone who worked for them. I called and spoke with Karla and Ann. They were very professional. Paul came out Saturday evening. He was very professional and taught me about my drains and why they were clogged. I was very pleased with my service. My drains got cleared and I was ready for the Easter Holiday.Thank-you Paul and Roto- Rooter company. I will recommend you to anyone who asks.

Patricia Lea

10 months ago

Water pipe leak in attic so water shut off throughout the house. RR said they could attend same day (Saturday) and they did. Leak fixed!

Ray Johnson

3 years ago

We had a slow toilet seal leak in an upstairs bathroom that was not noticed for an unknown period of time. Because the underfloor and joists had been wet for awhile, there was a likely chance we were going to have to have structural repair done. Sam from Roto-Rooter was diligent and patient in working with us over the course of a week to remediate the water, moisture and mold. At the end of the week the area was dry and clean enough to validate structural repair was not required. Great customer service!

Bonnette Magallanes

6 years ago

Jose Q#672 was able to fix a very complicated problem we had here. He worked very efficiently and now everything is working great. He was very pleasant to talk to and afterwards he explained all about the service he completed. If there were more than a 5 star rating I would rate him far above that. He didn't leave me a big mess like some plumbers do. He was very neat and efficient in his job.

Bobby Cox

2 years ago

Our toilets were not flushing and we had roots growing in our main drain under our house. Victor Espinosa came our and found the problem with his camera. He had plumbers come out and they took care of our problem quickly and efficiently. We are very pleased and will call Roto Rooter again next time we have a plumbing issue. Thank you Victor.

Larry Gann

9 years ago

Incredibly dependable, friendly, reliable, and quick. Our favorite technician is Joe. He has been to our house a couple of times over the few years that we've been living here. He even remembered our specific problems from several months ago. He provided us with the maximum discount possible using our coupons. Our main sewer line was backed up. Joe ran the camera down the line and found roots growing through the pipe. He gladly showed and walked me through the process of what would be required to fix the problem. He gladly wrote me up and estimate, gave me his card, and said that whenever we were ready to proceed to give him a call. We called back about a week later and they were able to schedule Joe to come back out the following morning (only about 12hrs from the time we called). We did not expect them to come out and work through the night, and we certainly didn't expect them to come back out that next day. We were just hoping that they'd be able to come back out within a week. We found this company using Angies list, but wanted to post reviews at every possible site to help everyone out there when they're in need. I'd say if you need any plumbing work done, call these guys, THEY'RE GREAT!!!

Chris Kaylor

3 years ago

Hi my name is Chris and i just used RotoRooter to fix the main waterline to my home after being frustrated that i could not do it myself. I called them a 1-800-GET-ROTO and spoke with Mrs. Diane who was a wonderful phone operator that was quick and funny. When the time came down to it George H. was the man to do the job he was very professional arriving on time and keeping me great company. He worked diligently and fixed my main water line in just 2 hours solving the biggest problem my weak decided to throw at me.

Christina Rodriguez

7 years ago

I contacted a professional company hoping I would receive professional service. Unfortunately, this was not the case. The technician that came to my rental property did not try to do what was necessary to fix my leaking shower, instead he created more problems than I had and charged me exorbitant amounts to fix it. I am located out of state and hoped to get honest service. This is not what I got. The technician broke the new shower valve that had just been installed and charged me for a new one even though, it was his incompetence that broke it. He never turned the water on to look for and fix the leak. Instead he ripped everything out and started over. Then, he proceeded to charge me for problems in my water heater that did not exist. I was unable to confirm this until days later, as I stated, I am located 1,000 miles away. I will file a formal complaint and write another review on how the company handles it.

Barbara Knight

7 months ago

The men were highly professional and knew just what to do. We were very thankful to have such speedy service.

Berry Burkhart

3 years ago

Roto rooter answers the phone when you call, offers immediate service or to schedule an appointment, shows up when scheduled and gets the job done for a reasonable price with a 6 month or longer warranty! I’ve used them over and over for the past 5 years and they’ve never let me down!

Chris Flores

6 years ago

Unfortunately for me i had to replace 2 water heaters in my 14 year old house within 3 months of each other, but fortunately for me I used Roto-Rooter. They are always professional, experienced and have great customer service. Although you never want to have to make repairs or replacements to your home, knowing that you have a professional company like Roto-Rooter makes it much easier and I would definitely recommend them to anyone else needing plumbing repairs or replacements.

Terrence Conaway

10 months ago

Felipe was great! Came and repaired my toilet without the high cost and did a great job. I recommend Felipe!

Aaron Moreno

a month ago

If you need work done quick and done right, these are the guys to call!

Liz Giddings

4 years ago

I don’t know how this company has so many good ratings. At first I was impressed with service, but that evening, after 2.5 hours of waiting I called back and rescheduled the service for the following day since it was becoming to late and an ETA couldn’t be provided. I wrote this off, because it was an emergency & figured they were trying to squeeze me in. My service time the following day was between 10am-2pm, I called at 1230 for an ETA and was just told there were several technicians in my area and I would be next but dispatcher couldn’t provide me with an ETA because she was waiting on first avalaible. I heard nothing, at 2pm since my service window had ended I called back, this time the dispatcher was incredibly rude, stating that I had just called her and she couldn’t give me an ETA and that I would just have to wait & she would call me when someone was available. I didn’t hear from anyone until 4pm! By that time, I had contacted another plumbing service & the technicians were at my house fixing the water heater within an hour.

Jason Puchot

6 years ago

Joe was our service representative and he was very informative. He walked me through every step of the process and give me a lot of information on water softeners and the effect on our water heater. I would recommend using Roto Rooter and be sure and ask for Joe.

Shelly Gonzalez

4 years ago

So they promised to be here between 8:30pm and 10:30pm behave they were running late. I didn’t like it but accepted it. 11:00pm rolls around and the dispatch team said it would be another two hours. So here I am at 12:45 and still no technician. When I called, they said the tech moved my appointment to the next business day. He never notified me. All this was work that they guarantee and failed after 8 weeks after a $650 installation. I would never recommend or use them again. Buyer be ware!!!!!!

Brenda Perry

7 years ago

Roto Rooter has done quite a few plumbing jobs for me over the last 5 months. Satisfied with their work, their work is good. Was not to happy with a 4 hour window to get someone out to my place and of course they didn't show up till 4.5 hours later and I had an appointment to go to. If they don't have time to do the appointment then say so or hire enough people to cover the work load. This happens every time. Then they don't ever have the parts on their truck to do the work so they have to go get the parts. So a job that would have taken them maybe 40 mins. to do ends up 1.5 hours and I get charged 400.00 bucks for a piece of pipe that is probably not even 12 . I felt that 200.00 would have been a fair price . Four hundred is outrageous. I think there is something wrong with the fact they do not itemize their bills. You should see exactly what you are paying for - Parts, labor, trip charge.

Julie Oltersdorf

4 years ago

Jeff showed up on a Sunday afternoon and spent hours in the heat fixing the PVC connection from our house to the water utility's meter. I had expected just the estimate, but he stayed to do the job and I was very grateful. Very knowledgeable. Would recommend and will use again,

Bellov Lossols

3 years ago

Called when I could hear water running when none of the appliance or baths were using water. Had a leaky hot water pipe in my foundation. Randall was there all three days. We had running water every night before he left. We had our hot water back day two. Randall was friendly and definitely went above and beyond showing us how to do minor maintenance on our faucets. He also caught some potentially dangerous leftover work done by the previous owner and made us aware. They were very accommodating when it came to payments (we had to wait for the insurance checks to come in the mail). Would definitely call again and ask specifically for Randall.

LeAnn Osborne

6 years ago

Jose Quirino was by far the utmost kind passionate caring worker I've shook hands with in a long long time. Our house was holding water and we needed someone quick THAT DAY who knew how to fix a problem. And Roto-Rooter were the ones who took their jobs to the next level. Not ONLY did Jose assist me same day as my problem but he was quick to arrive, he went out of his way to move a TON of obstructing rocks that cover my the area needed being worked on, and also was very informative every step of they way and let me observe the scope to assure me of everything happening. I with out a doubt will ALWAYS give Roto-Rooter a call before anyone else for they know how to make you feel important and make sure the job is done accurately!

Jimmie Lee

9 years ago

Seriously FANTASTIC! I had them out twice in 1 week, for related problems - hot water heater pipe leaks in my attic First leak (pipe near top of hot water heater) was fixed after great communication. George was extremely professional & courteous. Second leak was the drainplug on the bottom of the hot water heater which had a slow drip after being opened & due to its age, would not stop. First plumber, George, advised me to watch it and gave me an estimate to replace it. When I called them out to do the work, Johnny arrived and was every bit as professional and courteous as George. He had to drain the entire unit and go to great lengths to replace the drain plug. Both guys had to work in my attic for a long period (2-3 hours) in the Summer heat and it had to be 110 degrees or more in there. They explained everything, never complained, and did a fantastic job at very reasonable prices. These are easily my go to guys if I ever have a plumbing problem again!

Judith Opper

4 years ago

Jose Quirino came out this morning to fix a water leak in the line and did a great job in fixing the problem. Kind, respectful and considerate and knowledgeable of the situation.Jaime, Water Tech, has been with me since the start July 5. He is still working on the demolition end. His courteous professional manner and helpfulness has made me feel better while enduring this overwhelming process. I highly recommend and praise this individual for looking out for the customers needs.

Gary Lott

5 years ago

I had a stopped kitchen sink with standing water and it all happened on the morning of Memorial Day. I was afraid we'd have to wait until normal business hours, but Roto-Rooter had someone to my house within an hour. David quickly resolved the issue and showed me, via color camera, that the drain was indeed clear. Great service and fast.

Marilou M.

3 years ago

We noticed water coming up from the ground on the side of the house and immediately called Roto-Rooter. Dispatch called back right away letting us know that a tech can come out. They arrived within an hour but it was already so late in the day (I called a little after 5pm) so we were so happy they were able to come the same day and so late in the day on such short notice. They were able to diagnose the issue and fix the problem.

Jim Parido

a year ago

Made an appointment by phone and received a call the next morning informing me that a Roto-Rooter team member was on the way. Journeyman Plumber Johnny Garcia arrived within the scheduled time and determined my water heater needed replacement. After explaining what was required and the cost he removed the old water heater and met me at Home Depot to pick out my new water heater and necessary parts. After returning to my home and only three hours since his arrival he had installed and tested my new water heater. Johnny Garcia was great and provided an excellent example of Roto-Rooter customer service. Thank you Johnny for a job well done!

Dennis Woodson

4 years ago

Mr. Thomas Cooper was very prompt. He arrived a lot early than I expected which is a plus for me since I am retired Air Force. He was very courteous and explained everything in detail. Overall it was a pleasant experience. I consider Mr. Cooper a viable employee and would love to have him as an employee if I weren't retired. Dennis Woodson USAF Retired.

Clark Lipscomb

4 years ago

My sewer was backed up. Called Roto Rooter and asked the operator if they could only send Jim Fisher out. He's been to our house to replace our water heater and he is a top notch plumber. He got our drain opened in no time. I'm thankful that he was professional/knowledgable, fast, and funny!

Josephine Longoria

4 years ago

The Gentleman that came out to check on my house leaks were so friendly and helpful! I would highly recommend anyone to use Roto-Rooter services!!
Thank you Justin K....Ronnie...and Brandon!!! What a great team! Thank you for making a stressful situation into a not so stressed one with your positive and kind attitudes!

MsRaine1223

9 months ago

From what I have been told by a few other plumbers I was over charged by a lot. I will not use their services again. I would say before you go with these guys get some other quotes.

Chris Carlson

2 years ago

Chris from Roto-Rooter came out late on a Saturday night to replace an outside water faucet that we broke off accidentally. He worked quickly and did a professional job! We would recommend Roto-Rooter anytime!!!

Julie Worley

5 years ago

Joe Hernandez was professional and hard working and got water flowing through my cold water faucet without having to do extensive un-needed work. Appreciate how quickly roto-rooter is able to get technicians out and how the technicians are able to problem solve and keep you aware of the cost before they do anything so you aren't hit with a surprise when you see the bill. Very pleased!

Patrick Santos

5 years ago

We had an emergency where the tub faucet would not shut the water off and of course this happens at 9pm. We shut off the water to the house, but we could not go without water all night because we have my elderly mother living with us and we really need running water because of her health needs. Roto Rooter sent out Nick Dominguez to fix the problem. Let me just say he totally saved the day. He kept us totally informed on what need to be done from start to finish. He was a complete professional. When he heard that we had my elderly mom with us, he was gonna make sure the job was done. We are so very grateful for a job well done!!! Thank you again Nick Dominguez and Roto-Rooter!!!

Rhonda Wesie

6 years ago

Called Rotorooter for clogged kitchen sink. They responded quickly. Don arrived first thing in the morning. He was very professional with a pleasant demeanor and expressed understanding of our problem quickly. His knowledge and expertise was evident as he diagnosed and fixed our clogged sink.Thank You, Don for a job well done!

Kensie Benoit

3 years ago

Words simply aren't enough for what an AMAZING job Michael, Sam, Travis, Johnnie & Rafael did.When water is leaking on you in your bed when you're sleeping, it's an EMERGENCY. And they treated it as that. Calling a 247 service line at 3:00 a.m. I wasn't sure what kind of service I could expect. They arrived within 15-20 minutes to evaluate the problem, cut my water off, helped me file my claim and then sent the plumbers out.Micheal guided me through the process.Sam and Travis were exceptional in moving my stuff and cleaning up the water damage.Johnni and Rafael were very thorough in letting me know what the problem was and how they planned to fix it. They also gave me some information on preventative care.They get 5 stars from me, and I would recommend them to anyone!!!!!

William Lodge

8 years ago

First encounter for my water heater was 5 stars: fast response, tech was on time, tech was knowledgeable and told me what was going on; the pilot light had gone out, so I had him relight it and I knew I could have them re-evaluate within 6 months free of charge if it went out again.Well, it did go out within a week. Second time the tech was on time but not so quick to carefully examine the water heater and said it should be replaced; I figured this would be the case so I asked him about purchasing my own instead of through them and after checking and verifying the unit I picked out would work, he agreed to do it, quoted me, and said he'd come back within 45 minutes to install it. I ran to Home Depot to pick up the water heater and returned; I hadn't received a call regarding the tech to return so I called and they arranged to have him come out again. I got a call at 5 PM from the plumber that he couldn't come out because the shop he needed to get the parts from was now closed. I reluctantly rescheduled for the next day (Saturday) in the afternoon. I received a call just shy of the end of the time frame the tech was supposed to be at the house and he told me he couldn't do the work this time because someone didn't pull the permit, so it would have to be rescheduled for Monday. I was livid since I had been waiting for the tech for several hours as it was, but reluctantly agreed since I didn't have much choice under the condition that it get done first thing in the morning. I got the follow up call from the dispatcher and informed them of the reschedule (they were clueless this had transpired).Monday morning I waited. I got a call from the dispatcher that the tech was on his way 30 minutes prior to the end of the scheduled time frame. An hour later I had no phone call and no tech. I called back and apparently the tech was AWOL: not answering phone calls. I called the local office and demanded that someone come out to fix the issue. Another tech was scheduled but he was coming from Seguin and wouldn't be able to get to my house until about an hour later; again, I reluctantly agreed. I was told I would get 15% off my service to apologize for the hassle. The tech showed up around noon and after going back and forth trying to make sense of the various quotes and the work that had to be done, I got him to start working. There were multiple phone calls and additions and subtractions related to what had to be brought up to code and what was still acceptable regarding the existing piping. I did have to run down to the Home Depot (again) to get a CO/smoke detector because apparently that's a new code item. By the end of the day, 5 PM, I finally had a working water heater installed. So, while the first and last tech went through a lot of effort to try and make my experience good, the second tech and miscommunication between the techs and the dispatchers brought down the score to only 3 stars. I may use them again since they did get the job done and put in quite the effort to do so; however, I am disappointed by the overall experience and time I had to waste.

Becky Pena

5 years ago

Very responsive in the time we needed it, day before Thanksgiving! Nick Dominguez Plumber #2364, was fast, friendly and educated my husband and I on what our problem was and how to fix it. I would definitely recommend Roto-Rooter and Nick to anyone that needs plumber ASAP.

John Tooze

10 years ago

Contact Roto-Rooter for a clogged drain, The plumber came from San Antonio and was very nice and helpful and told me to check with my home owners insurance to make sure had a rider for repairing pipes under the house. Only draw back was the price for a 15 minute job.. $250.. Seems high to me to unclog a drain. Even though the company was nice I will do some more price comparing before making a decision on who I call to complete this type of work.

Bobbie Thompson

7 years ago

We got home late from class and work and called Rotorooter. They got a technician (Paul #507) out here really fast and he gave us an awesome discount. He also gave us some tips on preventive maintenance and provided an excellent product to assist with keeping the drains clean to avoid costly repairs. Paul was very professional and personable. Having a plumber come to your home is often not a very pleasant experience, because you already know it is probably going to be expensive. We were especially tired after a long day, but even though I'm sure Paul had also had a long day, he really went above and beyond the call of duty. We were very impressed and happy with his work.

Michael Vaello

8 years ago

Wow! I knew had a problem in my bathroom with a leaky faucet, but I didn't know how much it would hurt financially to fix the problem so I put off calling a plumber for a few months. I didn't even know who to call so I Googled plumbers. I saw Roto-Rooter had a lot of positive reviews so I decided to give them a call. When asked when I would like someone to come by, I replied ASAP. Within minutes, there was a knock at the door. I had seriously just got off the phone, and Jon, a master plumber, was at my door. He was courteous, professional, and all that good stuff, but what I really appreciated was that he gave me an accurate estimate as well as a best and worst case scenario. He could have totally taken advantage, but he was honest and fair. It turned out to be a best case scenario and an easy fix. He also thoroughly investigated other concerns I had that resulted from the leak. I would definitely recommend Roto-Rooter, and I plan to ask for Jon Duncan for the next plumbing issue I have.

Sabrina Williams

5 years ago

Paul responded quickly to a urgent repair and even finished the job ahead of schedule. He and his team are highly professional, knowledgable and keep the job site clean. You truly get quality service you can trust with Paul and Roto-Rooter.

Anj Rajani

6 years ago

I wanted to acknowledge the plumber who performed the work in this review. I was extremely pleased with Julio Aleman and want to make sure he gets the praise he deserves. Julio was very knowledgable, and he completed the work very quickly. He was a very professional and courteous individual. He arrived after hours on a holiday, which a lot of companies would charge as overtime, but the rate was not adjusted for that. Overall, I am pleased with Roto-Rooter, but the only thing I would suggest the company improve on is its pricing. While I understand RR is a nation-wide brand, I do believe they have to maintain competitive pricing. Another thing is the dispatch, which is separate from the actual providers. They may say something to you, and the provider may not have been informed. It's good to try and keep this in mind as the plumbers are doing their best with the info they receive. Anyways, as mentioned prior, very pleased and will definitely use again!! Thank you Julio!

Michael Mays

6 years ago

Extremely quick and professional response time. I called them after another company missed 2 prior appointments. These guys will be my first call next for sure. Thank you to Jose and Jim for being so professional and getting the job done so thoroughly and quickly.

Carlos Flores

4 years ago

The staff was completely disparaging. The dispatcher committed to having a technician at my house within 2 hours but did not show up. It was an emergency call for the whole house drainage backing up. I wish they would have at least called instead of leaving us just waiting in the night for a plumber. No call, no show... I had to call them after 2 hours, to tweeze out any information. All talk no action. This is what happens when they know they got you where they want you. VAN said he was going to transfer me to a Supervisor but deflected instead and never did that either...

Christopher Graybill

8 years ago

Roto-Rooter sent a plumber 1.5 hours after I called on a Sunday. We had a leak in our ceiling that was eventually identified as a leaking condensation line from our HVAC unit. The gentleman was very open, efficient, and transparent. The costs were explained upfront and he was willing to show us what the problem was. He never proceeded with anything without verifying that we approved of the action.

Norma Donaldson

5 years ago

On Saturday night at 8 pm, I arrived home to a flooded bedroom. A water pipe in the attic had leaked causing extensive damage to the room. I called RotoRooter and they arrived within 1 hour. They sent an inspector, a plumber, and a restoration crew. The plumber immediately fixed the leak which allowed me to stay in my own home for the night! The restoration crew worked tirelessly until 3 AM to remove the flooring, wallboard, and insulation. They also installed dehumidifiers to speed the drying process. Over the next 5 days, Antonio checked on the machines and the moisture content daily. Colton and Darrel answered all of my phone calls and questions very professionally. When they were finished, I received a packet of reports that verified the results. All of the employees involved helped to make an extremely stressful situation as calm as possible.

Gia Gilbert

6 years ago

From the beginning my service was impeccable. I reached out on a Sunday morning with a concern and the rep that answered picked up on my sense of urgency. Ricky was there by the afternoon and it took him less than 15 mins to complete the service. He educated me on the issue, what I can do to save money in the future, and even checked for additional problems. He exceeded my expectations! Thank you for your service!

David Coates

6 years ago

Was unable to use the washing machine because it kept backing up. Tried to fix problem myself, but no luck. Called Roto-Rooter, Jose Quirino came out. He assessed the problem, and made his recommendation for the approach we should take. Got to work and fixed the problem quickly, efficiently, and with no mess. Jose was very nice, explained what he was doing and what he was seeing, and answered all my questions. I have his card and will not hesitate to call him again if the need arises, or to recommend him to a friend. Be sure to ask for Jose. Excellent job!

sam rupani

4 years ago

We went through 5 different bids from companies out here in San Antonio they all tried to charge us almost double than what we paid with Roto Rooter. Gentlemen name Randy came and serviced two of our homes and we got the best service ever from him. Ask for Randy for your technician he knows his stuff.

gamiam99

7 years ago

Terrible experience. Unlike their promise on their phone recording, they are neither prompt NOR professional. They scheduled a window for service between 10-2. At 12:30 they called and told us someone would be here within the hour. Two and a half hours later we called them, and were told nobody was available. I asked the dispatcher, Keisha, why, if nobody was available, had someone called to promise they were on their way and would be here within the hour at 12:30. Keisha essentially said I was lying, that nobody would have told me that (the absolutely did). When I explained that to her, she became rude, and would only repeat loudly the phrase nobody is available at this time. At no time was she even remotely apologetic for their failure to show up on time. I asked to speak to her supervisor, and after a 5 minute hold, I spoke to Jay. Jay said he would look into the promise to arrive in an hour and review the call with Keisha, and would send someone as soon as they became available. 90 minutes later, at 4 30, we called them and explained we had to leave to meet a dinner reservation, and asked if they could send someone between 7-8 that night when we returned. They said no. Someone would call us on our cell when they we available and we could come home. As we would be eating across town, that obviously wouldn't work. They refused to work with us to send someone when we would be home, only offering to send someone whenever they became available or the next day. We cancelled the appointment at that time. A minute later they called and said someone could be there in a half an hour (after we had told them we were leaving for dinner...thanks but no thanks). We scheduled our plans for the entire day around their promise to be here between 10 and 2. We even gave them several hours of additional time to show up, and all they provided was empty promises and rude treatment. The name Roto Rooter used to mean something.

Elsa Ojeda

2 years ago

Roto-Rooter sent Rafael to check on a leak I called about. Upon inspection it was best to install a new faucet Rafael was kind and courteous He was also very professional and kept social distance he installed my new faucets and kept me informed of all work done

Annette Norris

3 years ago

Called in the evening, plumber was here first thing in the morning. Johnny came and gave a fair price for work and repair and even took the time to explain to me what he was doing and how to fix any repairs in future. He was professional and courtesy. Will us this company again

Maggi P.

6 years ago

I received a call informing me when the plumbers were on the way which was convenient and accurate. They provided a reasonable and comprehensive estimate when I explained the situation. An old toilet was removed, clogged sewer and laundry line were cleaned, I was able to see what was causing the clog (ROOTS), and a new commode was installed. Very professional team and they provided me with different options for long term fixes to 50+ year old system. Thanks Roto Rooter!

Donna Kirby

6 years ago

Ricky came out and solved our problem quickly. He was also very knowledgeable about the plumbing questions and concerns. He also gave us a 6 months guarantee if the same issue happened again they would come back out at no charge and fix the problem. Thank you to Roto-Rooter Plumbing

terrilyn williams

7 years ago

Excellent service by courteous and knowledgeable plumber. I would have given 5 stars, but the dispatch situation was jacked up. I called for service at 3:15 PM and was told a serviceman would be out in 4 hours. I was called 2.5 hours later and told that my serviceman was running late but would be at our house that night. An hour later, I was told that no one would be at my house until 8AM the next morning.

Birgit Duffy

10 years ago

Jon did a great job. He was on time, very professional and courteous. He fixed our plumbing problem in no time even on a holiday and there was no additional charge for the service call. Would highly recommend him and the company.

Brandon Taylor

4 years ago

Great plumber! Jim came out to our property to take a look at a drain line issue we were having. He was able to quickly identify the issue and give us a quote the repair. Very professional and prompt. He was even kind enough to return a phone call to answer a question I had after hours. Will definately use him again!

Michael Ramirez

4 years ago

Just wanted to thank Jimmy for coming out, and helping us with our Plumbing Problem, and Taking the Time to explain to me what he was going to do.
He was Very Friendly, and The Response time was good for me.
I would Definitely recommend him and Roto Rooter.

Eis

4 years ago

Jose Q came out much earlier than we were told and helped fix our leaking faucet without any issues. Very friendly and answered any questions with plenty of information. Helpful and polite. I'd definitely recommend Roto Rooter to anyone who needs a plumber.

dawn nickens

3 years ago

Thomas Cooper arrived at my father-in-law's house in a timely manner. Since it was late in the day, we were pleasantly surprised. He was very polite and courteous. He offered to upgrade the service if desired. All told, from initial call to completion was about 2.5 hours. Thank you, Thomas.

Rita Whiting

5 years ago

I live in the country and on my own septic tank, which is old. I had a backup problem about a week ago, and called Roto Rooter, remembering that they were the ones who came out about 3 years ago and told us we had roots growing inside a joint of the sewage pipes under the house. It was in the afternoon, and I had already called some other places, who said they could come, but the trip charge would be $$$, plus it would be time and a half for anything they did. So, when Roto Rooter told me that the trip charge was free, and they would diagnose it for free, and let me know what needed to be done before they did anything, I was in disbelief! They sent Paul Barcus, #507, out from San Antonio, about 30 miles to my house. He was friendly, professional, and explained in detail what he was going to do and how much the cost was. We decided to wait for a few days so my adult son could be here. I made my decision, and after the Project Manager, came out and pinpointed the exact location of the problem, I decided to just have the roots, rooted out for now! So, he immediately called Paul again, and he came out within 2 hours, took care of the problem, and gave me a warranty for 6 months to boot! 3 round-trips from San Antonio, for no charge! And now I can relax since I have company arriving in a few days, that all will be well! Again, Paul was a dear, and reassured me that if I needed anything at all, to just call him on his private cell phone! Now, where can you get service like that these days? Probably only at Roto Rooter!

Debbie Mckinzey

7 years ago

The plumber showed up early. Upon the initial call I was given a time frame for the anticipated visit. Then I received a phone call that gave an even earlier time, and the plumber showed up. Since I had the water to my house turned off, I really appreciated the quick response. The plumber was efficient. I had attempted to do my own plumbing repair and he came in and restored everything. He also showed me what I needed to do to complete the repair on my own the next time. Thank You Roto Rooter.

Kari Brown

6 years ago

I highly recommend Roto-Rooter! Everyone, from the dispatcher to the plumber, Jim Fisher, that showed up at my house at 11:30pm to take care of my problem was professional, courteous, compassionate, and honest! I broke my kitchen faucet at about 10pm the night before I was to have a real estate showing on my home the next day at 11am. The dispatcher that I first spoke to followed up, like he said would, after he spoke to a plumber. Then, when Mr. Fisher showed up, he answered all my questions, calmed my panic, and was able to replace my faucet even though he had been at work since 7:30 that morning! I can't thank you enough!

Bob Thurman

7 years ago

Contacted Roto-Rooter since wasn't having any success with smaller local firms in terms of contacting or scheduling same day service. Was pleasantly surprised when plumber arrived in a matter of a few hours and fixed the problem. Very prompt and courteous service and an overall excellent experience. Will definitely use Roto-Rooter again for any future plumbing issues.

Bloom Bloom

8 months ago

Tech was quick professional, courteous and helpful to my Mom in her hour of need!!!
Thank you, Roto Rooter!!!

Libby Thomas

10 years ago

If you have a plumbing need, contact Roto-Rooter. Within two weeks time I had a leak under the kitchen sink and a clogged main drain. Both occurred on the weekend and both times I received same day, prompt, excellent service at a reasonable cost. Extra kudos to my plumber, Richard Ramirez, who not only took the time to explain the problems and best course of action, but also came to help me out on his day off.

Mandi Septer

2 years ago

The plumber wanted to charge $350 to literally change a water supply line on my master bathroom sink. After I called and talked to a manager, the price dropped to $120.I had to make several calls, text and emails prior to finally receiving pictures of the water damage and meter readings needed for insurance purposes. I received them 13 days after the incident happened.

Jody Gill

6 years ago

the plumber from Roto-Rooter was the best, simply the best. He immediately found the problem and fixed it. Very timely fix. Paul was wonderful, efficient and personable. I highly recommend these folks. I have used them several times over the last 25 years and it has always been a positive experience. Thank you Roto-Rooter for excellent service by well trained plumber. JGThomas

Allison Roque

6 years ago

Donny Belk from roto rooter came in and was able to take care of our problem in no time at all. HE was very professional and knowledgeable about the job at hand. He also had a great sense of humor? thank you Donny hopefully we won't need to call you again but if we do we will ask for you?

Gary Forthman

3 years ago

Gary Phillips and crew performed huge repair on main sewer line that ran completely across front yard, next to large tree and under sidewalk next to street. Gary and his team were courteous and highly professional as they explained how this new sewer line replacement technology works. It doesn't require digging up yards and hacking through sidewalks. Truly amazing what Roto-Rooter can now do with broken water lines. Thumbs up to a job well done!

Jaclyn Resendez

3 years ago

The technician was very professional and explained everything to me upfront about what he was looking for and then what was needed to fix the problem. He gave me options to consider and was overall very informative. He was very knowledgeable and after the job was done I was left feeling confident in the work that was done and that I got the best service for my money.

Dawn Jones

3 years ago

Rafael and Johnnie did a great job unclogging our bathroom sink. They were on time, friendly, knowledgeable, and most importantly, cleaned up after themselves. Very impressed with the service we received. Thank you!

Emerson Hayes Jr.

5 years ago

I rated rotorooter a 5 star because of good trusted work in the past and I received the same this time from the same service person, in which, I requested with helper. I needed wall leak repair with slab involvement in my utility wash room and in 6 hours the work was done with minimal wall damage. When you hire the best, you get the best.

Gabriela Reyna

4 years ago

I called for an overflowing sink. Tried everything. The dispatcher said someone could come out same day. Within the hour Thomas our service man was at our home. Super fast service, very professional, very nice, respectful of our home. Price was right and it's guaranteed for 6 months. I mean, can't get any better when you want immediate results and can't do it yourself.

Alexandra M

4 years ago

Joseph was great, and got my clogged kitchen sink taken care of quickly and professionally. He even made sure that the dishwasher was draining properly before he left. I'd recommend them again!

J ACO

3 years ago

Jose Q., provided exceptional customer service and high quality work while fixing my plumbing issues that I encountered in my kitchen. With the professionalism that Jose Q. presented through his acknowledge/skills in his area of work you have gained a new costumer. I am very satisfied with the work your employee provided.V/RMs. Castillo-Oaxaca

K. Tyler Steer

3 years ago

Overpriced and misdiagnosed my issue. I had a sewer backup. Called out roto rooter. They ran the snake and unclogged the line just fine, but it was very expensive. Then the camera guy came out. He ran the camera snake and found a root in my pipes. Only problem was when we had a second opinion given the location of the root was off by over 10 feet!Not sure how this could have happened. Very expensive for what you get and their salesman really used a lot of scare tactics when our situation was not as bad as we were being told.

Melissa Scully

4 years ago

I am so grateful for the prompt, professional service I received today. A leak in my front yard threatened to be a long, drawn out, expensive repair. One company I called told me to expect to pay a few thousand dollars! But Randell Nunn of Roto-Rooter exposed the cracked connection, dug out the roots and rocks and replaced the connector in less than two hours. While he worked, he educated me about the routing of the lines and the materials used. He worked flat out until the job was done and then billed me for substantially less than I expected to pay. I know exactly who to call the next time I need a plumber. Many thanks and a very Happy New Year to Mr. Nunn and Roto-Rooter of San Antonio.

Antonio Pesina Jr

5 years ago

I had a back up problem with the drain in the shower and toilet. I called another cpmpany, but they could not come out for a free estimate until 6 or 8 tonight. So i called Roto-Rooter and they were able to come to my house for a free estimate with in the hour. Which was perfect for me. When Ralph Morales tech #2885 and co-worker (sorry, i don't remember his name) came to the house, i explained and showed the problem we were having and Mr. Morales gave me an estimate on what it would cost. The price that Mr. Morales quoted me was lower than what the actual cost for repair was, but Mr. Morales honored the price that was first given to me. That said alot of not only the company, but also the employee for honoring the price first quoted. I was very pleased with the customer service and work that was done. I will definitely be giving them a call the next time I have problems with my Plumbing issues.

Joseph Sandefer

8 years ago

We had a bad block in our main line going to our Aerobic Septic sys. One call to Roto-Rooter and their organized dispatcher Ben quickly located a tech that visited us right away. David worked hard to solve our problem but didn’t have all of the needed equipment in his unit. He immediately called another unit that was across town on another job but was willing to take over with specialized equipment regardless of the late hour. We decided to wait until the next morning. Kasan (1325) came by the following morning and had our problem fixed in less than 5 min. He took the time to explain what he was going to do, why we had the problem, and what our future needs were going to be. He also made this complicated system and process easy for me to understand. Kasan’s knowledge, experience and Roto-Rooter’s customer service will have me recommending them to friends, family, and neighbors.Joe, Rebecca, Kevin, Liam & Denise SandeferSan Antonio, TX

Barbara Dillard

6 years ago

Donny came quickly even though I was told by the dispatcher that a technician would come early afternoon and I would receive a call 30 minutes before he arrived. He was at the door at 11am and finished within an hour. He cleared the clog from the kitchen drain and made sure to leave a contact number if his services were needed again. Since my husband and I are in our seventies and he is unable to walk, Donny's help was tremendous.

Me P

4 years ago

Jose and David #3002 were amazing !!!!They explained everything and were very patient and kind...... which we really needed at this point in time because there was water all over our home!Both of them were very calm and they lead us step-by-step on what the problem was and what the next solution would be. These two young men were awesome and we would recommend them to anyone!!! Definitely five star service!!!

Marissa Hernandez

2 years ago

Jesse and his co-worker cleared our clogged sewer line. They were in and out in 30 minutes and gave us great service. Although it is pricey and we have to do this at least once a year they were able to give us a little discount. Thank you.

Thomas Pope

2 weeks ago

Great experience, would gladly call again!

Justin Newson

5 years ago

They showed up 2 hours after we called. The plumber was honest and upfront on the price. Removed the toy clogging our toilet drain. Our experience was very good. If price was a little cheaper, they would have gotten the fifth star. Considering their timeliness though, we were pleased.

Robin Clayton

3 years ago

Plumbing emergency occurred Saturday morning while I was caring for my elderly mother. I called multiple plumbers and the only one who could help right away was Ronnie from Roto Rooters. A quick 15 minutes and the problem was fixed and I was able to clean up the overflow. I will definitely call them in the future!

April Varga

5 years ago

Roto-Rooter answered quickly, dispatched within two hours, called 30 min prior to arrival and sent two technician specialists. One for water clean up/restoration and one for diagnostics/repair. I Received exceptional service from both Darryl,on the water restoration service, & Dave for diagnostics, excavating and fixing a broken pipe in our front yard. We were only in our new house a day before the main sewage drain pipe broke resulting in a household back up through our downstairs toilet. These two men handled with ease what otherwise would have been a nightmare for us. Friendly, confident, knowledgeable, & very very helpful...not to mention their sense of humor...or at least they pretended to appreciate mine as I tried to make jokes instead of crying!

C Ellison

4 years ago

My service man would get 5 stars. He was very thorough and professional. However, the dispatching system gets one star because they were really terrible. If you use their service, don't expect it to be timely or for them to use the means of communication you request or for appointments to be honored.

Amanda Zepeda

3 years ago

This experience was one of the worst I've had and I work in customer service. When I first called, they took my ticket down wrong and couldn't find a plumber in time to come out that night once it was corrected. There was a serious lack in expectations being set on when things would happen and I constantly had to ask questions and call asking what the next step was and how long it was going to take. What was supposed to take 1 day turned into a 4 day repair. I was also told a specific pipe would be used in the repair it wasn't. When I noticed it, I called to ask why and the response was The supply store was closed last night so we couldn't buy it. They only went to go get the correct pipes after I asked them to do it that day while the store WAS open. I was told a City inspector had to go out before they could bury the pipes, yet I had to call them and let them know the men working on the repair had already buried it and request that they go dig it up again for the inspector. I then kept having to follow up on when the City Inspector was going to come and was told that someone needed to be at the house when they came. I had to work from home 2 days since the inspector didn't go on the day they said they would and when they finally showed up they didn't even need to get into the garage so it was a waste of my time being there when I didn't need to be. This was so frustrating and I will never use Roto-Rooter again.

richard anguiano

6 years ago

David S, the rotorooter tech was very professional and gave excellent service. He arrived on schedule and job was done quickly. The price for the job done was very reasonable. I would definitely recommend this company to others.

Deloris Mattix

9 years ago

Renato Regino #461 showed up very quickly. My toilet was stopped up. First he tried to snake it and than he had to pull the toilet and clean it out. I am a single lady and was very nervous about the problem. He was very professional and calmed me down. He was very efficient and clean about his work. After the work was done he explained everything to me and how I could keep my drains clean.I would use Roto -Rooter again and I appreciated his professionalism.

Jennifer Moreno

a year ago

Dustin tech number 3381 was great and wonderful he did a bang up job and he was very informative and he did the job in no time I’m very grateful that I called Roto-Rooter because of him and I would definitely use this
Service again

Jose Alfredo Cruz

6 years ago

Recently we had a plumbing emergency at our place of business. Roto Rooter was understanding of the emergency and had someone out to our location within 30 minutes. When our technician, Donny Belk, arrived, he was punctual, knowledgeable and put all of our worries at ease. He was able to use all of his available resources to ensure that he could get us up and running. Our business was able to open on time! Thank you!!

Tim McGilvray

4 years ago

Great service! If you want honest, knowledgeable, plumbing specialists, call these guys! Paul Barcus( Project Specialist) and crew came out yesterday and checked out my toilet and sewer line. I was told by another company that I would need to have significant work which would be very expensive. I contacted my insurance company and discussed coverage. I received approval to proceed. However, I contacted Roto Rooter to see what they said. The ran camera down revealing line was in good condition and no obstructions. I will contact my insurance company and report the other company. I will now only use Roto Rooter from now on.

Brenda Sheffield

2 years ago

The techs are always friendly, courteous and knowledgeable. The most expensive procedure is usually not their first option. This is our go to company for our plumbing needs. So far, they have not disappointed us in service or cost. I highly recommend them.

stevefite1

4 years ago

I could have called a zillion different plumbing outfits and many probably could have done the same job but I value professionalism and quality. Called the rooter man and Tom showed up...on time....with everything he needed to get the job done. As soon as I met him I knew this was going to be a good experience. Tom skillfully evaluated my sink draining problem and got right to work. 45 minutes later he had the drain all rooted out and another 30 minutes he had everything put back together and working like a champ. Nobody likes plumbing problems but these roto rooter guys are on top of their game. Can't go wrong with them and if your lucky and live around me you might even get Tom to show up and that's when it's BONUS TIME!

X DeHo

6 years ago

I want to commend Roto-Rooter beginning with the initial customer service phone call to the tech who came by to estimate the job and finally the work. I had my 2 bathroom showers & tub fixtures changed to bronze finishes by Donny and Jeff who collectively took on the task by first providing me with the approach, the execution and the expected end result. My family and I were extremely satisfied with the work & professionalism by these two gentleman. I called Roto-Rooter for more of a DIY than an emergency and they delivered above and beyond. Thank you.

John Nanna

7 years ago

Fantastic A+ Service Received from Randal (1351) at Roto-Rooter San Antonio!I had a leak that needed fast repair before going out of town. This team was great, fast, and fair! I couldn't believe I got this fixed for so cheap and on the same day.Thank you!

Macy Miller

3 years ago

We had a plumbing crisis and called Roto Rooter and they were able to send Ronnie out in less than 2 hours! Ronnie had the best attitude, professionalism, and knowledge. We could not be happier! 11/10!

J D

6 years ago

Rotorooter came to our house quickly on a Sunday when our water heater was leaking. They replaced it on the spot in a couple of hours, and followed up the next Saturday. They even went to Home Depot to buy the water heater and transport it for us since we don't have a truck! Very knowledgable as well. Great service!

Bret Moore

6 years ago

Happy with the plumbers; unhappy that dispatch/scheduling gives me a time window that plumbers can't make. Twice now plumbers have been two hours late for appointments.Response to customer service follow-up: Thank you for the follow-up to my review. No need to discuss the issue further. We have found another plumbing company that we plan to use from here on out. We have found Roto Rooter to be too unreliable and pricing practices are questionable. We had two RR plumbers quote us two different prices for the same exact service.

asalah ashri

2 years ago

Very good quality and professional business! Earnest was awesome! did the job same time. It was very urgent and its affecting the business! but he got us back to normal. Highly recommended and the number one to go next time!

Monica Harvey

3 years ago

Late Friday night I found a leak in my front yard. I had to. Cut the water off to the house. Saturday morning (memorial week end) I started calling to try and find some one to come out. After 8 calls I reached Roto-Rooter. Two hours later a technician showed up at my front door. His name was Jim. He was polite friendly and asked how he could help. I explain where the leak was. 15 minutes later Jim had the leak fixed and asked it there was anything else I needed. Jim new what he was doing and make several suggest for me to look into for other water pipes to my home. I did not think I would find some on Saturday morning that would lay in the wet grass (rain that morning) fixing my leak and have a smile on his face. Thank you Jim. Roto-Rooter ad reads 24/7 365 . In my case that prove to be true. If I have a need again to call I will ask for Jim.

Stephen Dahl

6 years ago

I had a clogged toilet that backed up into the tub. Call a competitor (On time Elmers). Said they would have a tech come out. Hour and a half later I called them again to get an ETA. Never heard another word from them. Called Roto-Rooter, they had a water restoration tech at my door in 45 minutes even though my appointment wasn't until the next morning. I had to go to work or they would have been out that night. It is nice to have a business that actually gives a damn about their customers.

Phillip Zuniga

2 years ago

Dustin is an awesome plumber! Very courteous, professional and explains in detail the pros and cons of my problem. I'll call Roto-Rooter again if I have any other problems because of Dustin. Great job!

Christian Vieira

2 months ago

Guys came out and quickly unclogged the drain, fast and easy thanks!

Sherri Hudson

4 years ago

We just had our kitchen sink unclogged by service technician Thomas #1463 from Roto-Rooter and we are so happy doing business with him. He was very friendly and honest with telling us what should be done and didnt waste time getting things going. He didn't have booties his shoe size on him but he was nice and took off his boots since we dont wear shoes in our house. We feel so blessed when we encounter people like Thomas that care about people. Thank you Thomas!

Matt Mason

3 years ago

Had the same repair done as my two neighbors (pressure release valve replacement) and paid more than twice what they did. Paid $660 worth of labor for 50 minutes of work! Called to contest (I wasn't home when repairs were made) and they said sorry, it was signed for. I'll look elsewhere in the future and so should you.

Valerie Arocha

10 years ago

Very professional and FAST! I contacted Roto-Rooter on 2/19/13 in the afternoon due to a very high water pressure issue in my home. They sent someone out the same day to fix it. They called in 30 min in advance of arrival (like they said they would) and arrived within the expected timeframe. I LOVE that they operate 24 hours a day. The technicians were friendly and answered all of my questions. I highly recommend using Roto-Rooter to resolve your plumbing issues!!!!

Irma Dolifka

4 years ago

“To whom it concerns: I just had to give a shout out to a wonderful plumber who came to my house by the name of Ricky Escobedo license number 2077. I know it is late at night and cold outside, but this young man was very nice and had a positive attitude. It is such a wonderful thing to see a young man who takes pride in his work and makes sure his customers are satisfied before he leaves. I recommend him for any plumbing job. He made my night turn from bad to great taking care of my plumbing problems. This especially made my wife happy since she has to have her water.”

ME K

8 years ago

I must tell you that I've heard good things about this company (Roto-Rooter). Today I called and a Mr. Rey later came to my house. Not only did he arrive when he said he would, he was also careful with providing his services. Immediately he was able to identify the problem, told me what was wrong and gave his estimate. After that he took care of the problem. Thank God and the Virgin Guadalupe it was a clog. Thank you Rey for being so sincere and knowledgable, thank you Roto-Rooter for having such a good employee. I'm so happy that my bathroom is working again! I recommend both this company and the plumber I worked with. I feel like the service I received was well worth the price!El servicio es realmente de primera.

Stephanie Jackson

2 years ago

Don't use for home floods. The salesman plain out lied! I called for a flood. After they heard me say I was going to use ServPro because they can start work over night they said they could too. The person came a few hours later and only but out huge fans and another machine to stabilize , but didn't pull up anything. Several people told me putting out the fans with the other machine served no purpose if they didn't pull up the floors. We stopped using them immediately! Also, the plumber didn't even fix the pipe to stop the flood. He said he would be back after his meeting in the morning. When we called he said he had 2 more houses to go to then ours. The salesman painted a different picture of time frames.

G. Mario Cohen

5 years ago

Called Roto-rooter and they came out the same day which was great, but after that it’s been a headache trying to get Corected bill for Insurance company. I have placed 4 calls and promised 3 times someone would be out to bring me detailed receipt. I still don’t have one. I’m out $800 because of this. And I need that to complete my home repairs. Why I can’t get one over email in 2018, I am am perplexed.

Jeanette Harris

5 years ago

Jeff Meares was a very pleasant person. He was professional and courteous.The job required a lot of Jeff's time and he did not seem to mind. He took his time to make sure the job was done right. The job required a follow up visit. He was on time both visits. If I ever need plumbing service again will call Rotorooter and ask for Jeff.

Valerie Escamilla

9 years ago

Scheduled service online which was quick and easy. Received a confirmation phone call 30 minutes prior to the designated service time as promised. When I pulled up to my house the technician (Del) was already waiting.Del was very friendly, professional and took care of my drain problem quickly.Thank you Roto-Rooter

Bobbie O'Banon

5 years ago

I had a clogged shower drain and called to have it fixed. They sent Paul within an hour and he worked on that drain for an hour trying to get it unclogged. Unfortunately, he was not successful but refused to give up and called Johnny; a more experienced Plumber at Roto-Rooter and requested that he come to my house to try to correct the problem drain. Johnny was able to come later the same day with a trainee, Thomas, and worked very hard for over an hour before getting the drain working. All three of these gentlemen were very kind, polite and worked really hard. Not to mention, very patient with my 2 grandbabies that I was chasing around the whole time trying to keep them out of their way. These are the kind of service men that you always hope for but rarely see anymore. Thank you so much for your hard work!

Bob Gresham

7 years ago

Very pleased with the service. We received the call within an hour of requesting service, the technician (George) was very thorough and explained what he was doing. I was impressed with the whole process. I will definitely use Roto-Rooter in the future!

Jeffrey Quintin

3 years ago

Thomas (1463) came and serviced my home on 6/20/2019. I'm in San Antonio, TX. He was super friendly and helpful in not only unclogging my kitchen sink, but in giving me tips on what to look out for, what not to do, and showing me around my own plumbing (just little things, I'm not a super handy guy).I was very happy with the service. Thanks!

Jasmine D

7 years ago

This will be our 5th time using Roto-Rooter's service over the last 4 or 5 years. We always go back to them. Their customer service is friendly. Their guys are efficient and very polite and the work always meets our expectations. We definitely recommend them.

Joni Shafer

10 years ago

We had a broken pipe in our shower wall. Michael, the plumber from Roto Rooter in San Antonio, arrived and assessed the damage. Luckily, once he got in there and started, it wasn't as bad as we thought. After 6 hours of hard work, I'm pleased to say that my shower is back in operation!! Michael was very pleasant and did an excellent job! Would definitely recommend Michael and his company to all my friends and family!!!

Paulina Mayerhoff

8 years ago

Great Service! Randall came within the time frame that the dispatcher said he would. Super friendly and got right to work. He showed me once he fixed my pipe and even gave recommendations on how to get my dog away from the area. Great service :)

Nathan Wolfson

2 years ago

Johnny Garcia and his partner did a fantastic job of installing my new hot water heater at a great price. They bent over backwards to make me happy. I can't say enough good things about them. I have scheduled them to renovate my bathrooms and my daughter's washer connection.

The Pancua

4 years ago

I was in a pretty dire situation and had called a couple other plumbers before calling Roto- Rooter. Roto-Roter was the only one who was able to come fix my issue within a couple hours (versus a couple of days!) and even walked me through the entire process so I could understand what was going on, why it happened and how to avoid it in the future.Very professional and thorough. Can't recommend enough!

M J

4 years ago

I had a leak in my main water line leading to the house. The leak was located inside my foundation. I called Roto-Rooter and within minutes there was a technician at my door. I was lucky enough to get Randell Nunn who quickly diagnosed the problem, quoted me the rate and got to work. His efficiency was amazing and within an hour had the problem resolved. Randall was professional, efficient and personable. He answered all my questions and even offered suggestions on how to save money in the future with regards to plumbing issues. Randall is a quality employee and person who represents his company very well and because of him and his workmanship I will be using Roto-Rooter for all my future plumbing needs. Thank you Randell Nunn and Roto-Rooter for helping me and my family with our plumbing problem.

Linda McPherson

3 years ago

Juan was the technical that showed up to fix my bathroom issue. I have to say his attention to detail and patience with me is to be commended. He took care to explain my options and cost along the way. He took the time to show me what he was doing. By Juan taking the time to show me, I will be able to see if I am having problems in the future and will be able to identify them. The most important thing to me was that I did not feel rushed, nor did I feel like he was trying to sell me something.

Danny Hall

6 years ago

I e-mail Roto-Rooter inquiring about service. I didn't asked for anyone to visit us but that afternoon someone from water resolution showed up at our door. I should have known after this experience that I don't want to do deal with these people but anyway we decided to give them a try. The next day a salesman was at our door. A few minutes after that water resolution people were at the door. Then followed the plumber. I realize now what their game is; a bliss attack. My wife and I are both in our sixties. They separated us the salesman took my wife and called our insurance to get the water resolution work approved. I was dealing with the plumber and the water resolution people. At no time were we giving a quote on what the cost would be for all of this work. We were told that our insurance would cover all the work. We now have a bill for over a thousand dollars we believe for what the insurance didn't cover. We also was not given a quote for what the plumbing would cost until he completed the job. He replace two faucets and the cost was over 800.00 dollars even the insurance adjuster that visited our house a few days later told us that this was ridiculous.

Leonard Brieden

8 months ago

First technician didn't clean out sewer line properly. This was discovered by second technician that had a camera. Third tech re-did work but also didn't have camera, had to wait next day for camera man. Still had roots in sewer line but was told they can't get them all. Have used Roto Rooter for 12 years but will look into other companies in the future. Maybe should be called Roto-NotsoRooter.

Sandra Medina

9 months ago

I believe I was overcharged for two hose bibs to be replaced. When I called I was very specific as to what I needed. I was told the service fee would be credited back if I bought the repair. It was not.

Derek Leckrone

6 years ago

If you need a courteous, professional, quick response to your plumbing needs, ask for Jim Fisher over at Roto-Rooter. On more than one occasion, Jim has fit us in to his busy schedule. Last winter, our tankless hot water heater went out, he was out the next day with a new one and installed it for us. He has also corrected some blunders the previous plumber installed without our knowledge. It's hard to find someone who respects your property that you can trust will do a good job. I highly recommend him to anyone with plumbing needs.

AJ Soud

10 years ago

Professional service! Journeyman Plumber, Johnny Garcia and his assistant seemed to know what they were doing and unlike the previous two calls to two different service providers, they had the camera handy in their service van. They were able to show me what the problem was and gave valuable recommendations on how to fix the problem permanently. I definitely recommend them. Superior Service!

Toni Miller

4 years ago

Jose Quirino- Prompt, Professional, Proficient!He located and repaired a couple of well hidden, hard to get to pinhole leaks that was destined to cause major water damage to our ceiling. Jose set us at ease with his knowledge and answered all of our questions. He did a Great job!!! We would definitely recommend him.

Kristi Nichols

9 years ago

Scheduled an appointment through their website earlier in the day. Asked for an appointment between 6 and 8 pm so I could get home after work and not have to take off time. The problem we were having was with switching out the faucet cartridge in the shower because the old one was very hard for the kids to turn on and off the shower. My husband attempted to do it himself, but the cartridge sleeve wouldn't budge.Got a call at 4 pm saying that the service man was within a half hour away. That was two hours earlier that expected and I was still at work. I received several phone calls from dispatch, two of them dropped before connection, and the others were with a woman who seemed less than thrilled that I mentioned that the visit was supposed to be after six. Luckily, my husband made it home 10 minutes before the plumber arrived. Johnny Garcia was able to assess the situation and have it fixed in under an hour. We are happy with the results.

Jeffery Hudnell

3 years ago

Ronnie arrived on time, was friendly and professional. He took his time to explain the details of the problem and our repair options. Would definitely recommend Roto-Rooter Plumbing.

Allison Payne

4 years ago

We had a leaky toilet and it was fixed on a Sunday evening. We were blessed that Dustin was able to come out here in a promptly manner. He installed another toilet because our toilet had a crack in it. We are taking off a star because Dustin unfortunately came out 2 times prior to discovering the crack in our toilet. Overall, Dustin was very professional, and we are glad that he was our plumber and was able to fix the problem.

Carol Brandt

9 years ago

With having 17 guests for Thanksgiving, I realized that my guest toilet was probably clogged further down the line - it would fill up but not flush then the water would drain very slowly. I waited until the next morning to call and was amazed that Roto-Rooter San Antonio was out in about in an hour - I thought I would probably be waiting until that evening.When the plumber, Renato, showed up, he had those little booties on so as to not track anything into the house. He immediately recognized that I had a clog further down the line so brought in the snake. To ensure it was fixed, he flushed it 4 times. He was very courteous and was professional in his appearance and demeanor. I would definitely use them again.

Lizzy Liz

4 years ago

*** UPDATE *** I’ve revised my one star review after the kind manager called and apologized. I appreciate this gesture and offer to make things right. He assured me that he was reviewing their communication practices and would make changes. Thanks for improving your services and apologizing. ***I’ve only written three reviews in my entire life and I felt compelled to give a rating based on the worst experience I’ve ever had with ANY repair service company. I have no idea why they have such a strong google rating, but I strongly encourage you to NEVER use their services.I called this company at 7:30 a.m to schedule an appointment for the day. There was a leak in our front yard spilling on to the driveway. I was assured I would be getting a call within the hour from dispatch to schedule something. I let them know this is rental property and my renters needed to know when to expect the repair appointment.Two hours later I called back as I hadn’t heard from anyone and needed to know at least a window of when someone would arrive. I was connected to someone who still had no idea of a timeframe, but assured me I was next on the que and would receive a call in the next hour.After an hour passed I called back and got an extremely rude receptionist who said they would connect me to the dispatcher. The phone call dropped. I’m assuming she hung up, but I never got a call back. I called again and finally talked to someone on the field who said that “maybe” they could call in an hour and a half and let me know when they could come over. I asked them to cancel my order. At this point I wasted half the day waiting and still didn’t have an appointment window.A few minutes later I got a call from someone named Chris who said they would be right over. I assumed all was well and maybe they had resolved the issue and corrected their poor customer service. I called an hour later and asked to speak to Chris who was supposed to be on his way and the rude receptionist said I couldn’t talk to him because I didn’t have a ticket and would have to restart the process. I was really confused as to why the communication was so bad.At this point, it had been five hours since the original call and I knew I had to write a review letting people know never to use this company. Their customer service is over the top ridiculous. I am a very patient and kind customer, but have never been so shocked by how badly run a service company can be, and how poorly they communicated with me. If they had just given me a window at 7:30 am when I originally called this whole process would have been much more organized. I have no idea why they even have receptionists if they aren’t the one making the booking appointments.Please, do yourself a favor and call a different plumbing service.

Andrew Cox

6 months ago

The technician was super fast and good at freeing up my pipes with his snake

Jacob Billingsley

2 years ago

Roto-Rooter had exceptional customer service from the very fist phone call to the completion of the work. I would recommend Roto-Rooter to anyone of my friends and family. A+++

ELLE SEE

7 years ago

After 3 attempts of trying to get my bathtub unclogged it finally was resolved, I would have given a higher rating but the first plumber gave up after about 30 minutes and said someone else will need to come back out with a smaller snake, so I was rescheduled, the second day they just never showed up during my 2 hour window and when I called the girl stated when someone was free then they would come, or she can just reschedule me that was the 2nd attempt but today a man named Del finally fixed my problem! He made an effort to resolve my issue..he might be the only reason I ever call roto rooter again.

Susie Parker

9 years ago

We called on a Sunday morning and Jane Stamenov was at our house within 30 minutes. She was extremely professional, courteous, efficient, and she finished the job quickly. Jane was very knowledgeable and thorough in her description of what was wrong and what needed to be done. We would gladly have her come back the next time we have plumbing issues. Thanks Jane! Outstanding job!

Karl Weik

7 years ago

I had a clogged, slow draining kitchen sink. I called Roto Rooter and they had a professional at my house within hours. Paul #507 arrived early. He was professional, courteous, and very knowledgeable regarding the issue. The repair was done quickly and the sink is back in action with dinner dishes. I will call them again for any plumbing issues.T. Weik

Susan Dalton

6 years ago

We called Roto-Rooter to drain our toilets, tubs, sinks and within the hour Julio Aleman came to our rescue. He was extremely professional and fixed the problem in less than 2 hours. We now have Roto-Rooter to go to when we need any plumbing taken care of. Julio was friendly and very respectful and we will be asking for him to come to our house if need be in the future. Thanks again, the Dalton's.

Eric Ross

3 years ago

This is the second time I’ve had Roto Rooter out my home for different issues and I must say the service and professionalism that Ronnie has showed us 2nd to None. He was on time, friendly and very informative. Can’t say enough about how my wife and I felt knowing we were not getting ripped off. Thanks Roto Rooter and a BIG THANKS TO RONNIE

Stormy W

a year ago

They came out fast and were nice and professional but I gave two stars due to the fact I had a broken faucet which took him 5 minutes to fix but told me they charge 300 for hour or less aside from the parts which I feel is extremely expensive and rip off for work done under 5 minutes.

Michael Borders

6 years ago

I cannot recommend Roto-Rooter enough. I had a main sewer line blockage on Sunday. I called roto rooter and Ricky (plumber) came to my house within two hours. Ricky was comprehensive in his diagnosis of the problem and did a great job of educating me of the issue and explained everything to me. The price for service was reasonable. I will always use roto rooter for my plumbing needs.

Bobbie Moore

10 years ago

I have been having septic problems for about a week. Being a single mom and on very tight budget, I tried to fix the problem myself but with everything going on time wise, I decided to call Roto-Rooter and just let a professional fix it so I can have a piece of mind plus I found a $40.00 coupon online! My service man was Roberto Rodriguez and he was VERY professional as he explained everything to me so I could understand it. I purchased the camera package, which was very interesting to see inside the pipes. THANK YOU!!!!!!!! Roberto. Roto Rooter is lucky to have a great professional service tech like yourself.

Robert Padalecki

6 years ago

Very prompt in coming out. And David, our tech, assessed the problem and gave me repair options.
We are extremely satisfied with the service that he provided. We would not hesitate to use Roto-Rooter's services again.

Enrique Mendoza

4 years ago

We have been very lucky to work with Jimmy and his staff in our time of need. They are thorough on all of their inspections and will advise you on the best service needed at a reasonable price. Will also work with any budget at hand. Thank you for your services!

Zacarias Henriquez munoz

4 years ago

Fast, reliable service. Had a leak called roto rooter and they came right away. Plumber Hector Olivares did a wonderful job, came and diagnosed the problem and fixed it. Also Roto Rooter has a water restoration team. Michael Meza is the project manager and helped us with the insurance claim. They take care of everything. A special team comes and gets the area dried up. So if you have a leak I highly recommend you to contact Roto Rooter and help will be on the way.

Jacobins on my Left

5 years ago

If Roto-Rooter will allow me to call out these same two men each and every time I have a problem they will be my go to company from this point on. Jeff and Ronny were bad ass!I found a leak New Years Eve and was looking for anyone that would come out. It was freezing temperatures and the two of them came out when I called Roto-Rooter. It was to dark to begin the work but they already had ideas and were working the problem in their heads. They agreed to come out first thing the next morning to get started and the temperature was going to drop further. We agreed to a 9am start and that was all it took. Next morning they were on time without having to call around and they jumped right into the work. They found the problem and made adjustments to prevent future leaks that went beyond just repairing the break.The two of them were every bit of the word professional and I cant thank them and Roto-Rooter enough for responding on a holiday weekend in freezing temperatures for an outside leak.

Dennis Wright

9 months ago

Brian is an excellent technician. He is very friendly and happy to answer any questions you have!

CMsJean

3 years ago

RR plumber Joe H #628 did a fantastic repair and reconfiguration of my leaky kitchen sink drain and he also repaired a recent inadequate garbage disposal install today. He was super professional, personable, clean and very, very fast. Thank you SOOO much, sir!

Nick Schafer

3 years ago

Paul and Dale from Roto Rooter saved the day! I had a kitchen sink backing up and had a different company come out originally. They couldn’t fix the problem and said I had a collapsed pipe and proceeded to quote us on tunneling under the house to repair the pipe. That was going to be very expensive and I just didn’t feel right about it. Called Roto Rooter out for a 2nd opinion and Dale cleared out a grease clog saving me thousands in the process. Will always use Roto Rooter first moving forward! Thanks guys!

Victa Sweet

7 years ago

I was very satisfied with my service today. My technician was Mr. Jhon Bellefeuille #189. He was very knowledgeable and was a fair and honest man. Unlike the company i called before Roto-Rooter which was Primo Plumbing inc. He also gave me a lot of great advice as far as insurance companies to go through incase of another situation as wall as career advice. I was very satisfied

David Clay

7 years ago

Day before Thanksgiving and our drainage line gets clogged! Worst timing ever but Paul with Roto Rooter came and helped us out! (#507). He was very knowledgeable and worked quickly to solve our problem. Great service!

Kimberly S

5 years ago

Roto-Rooter provided prompt service. The technician was professional, friendly and thorough with evaluating the cause of our plumbing issue and fixing our problem with no additional issues arising. As is always the case, he explained what was going on every step off the way. We only use Roto-Rooter for services needed because they are outstanding. Thank you.

Kimberly O'Hare

3 years ago

I called because my water heater leaked and flooded my garage. I was told a plumber would be at my house by 8p.m, he didn't arrive until 10p.m. When he did he told me he couldn't fix it until the next day, then gave me a hard sell about replacing all of the valves an pipes connected to the water heater for over $3,000.00. I told him I would have to think about it, but he wouldn't let it go, kept pushing and selling until I had to get extremely stern. The next day I called my regular plumber who fixed it for $1,025 no need for valves and pipes to be replaced. Beware of the scammers!

J&M Sedita

7 years ago

We have used Roto-Rooter twice within a three month period. Once for a ruptured pipe that needed replacing in our backyard, the other for putting the finishing touches and replacing old connector pieces for our new master bathroom vanities. Punctual, friendly, and always respectful. We highly recommend Roto-Rooter for all plumbing needs!

Olga Larrumbide

6 years ago

We are very happy we contacted Roto-Rooter to complete our plumbing remodeling needs. It was simple, fast and easy to schedule a free estimate review of our job. Ricky on July 18, 2016 and Johnny and Michael on July 29, 2016 completed a number of plumbing tasks that required installation of new faucets in two bathrooms, wet bar, kitchen, reverse osmosis water faucet, new food disposal, replacement of new drain pipes, and cleaned out one P-Trap. Each task was completed with excellent workmanship. It was truly a pleasure to have professional and highly skilled technicians in our home. Roto-Rooter has earned our trust and confidence. We will continue to use Roto-Rooter for all our future plumbing and home project needs.

George Amaya

10 years ago

Hello, I currently live with my 81 year old mother just northeast of San Antonio in a town called Kirby, Tx. My brother and I help take care of my mom since my dad passed away in 2007. So for now it's us three living together and coming together with most all major decisions within the household.Recently and unfortunately our kitchen sink began to clog up on us. My younger brother works all day 7 days a week and I am presently disabled at the age of 56. This plumbing repair project was left up to me to find the best reputable company to do a good job, yet affordably priced. So now the ball was in my court.After undergoing several hours on a web search for the best plumber service in San Antonio, I decided to go with Roto-Rooter Plumbing & Drain Services. This was my one and only shot and I didn't want to let my brother and mom down.Upon calling them I couldn't believe how all went so smooth. Most times I hear horror stories about plumbing companies from family and friends. Was I in luck? Well, if there is no such thing as luck, then I was blessed. :)The Tec came in on exact time our courtesy caller said he would. Everyone from the initial phone call to the service Tec was polite and supportive. The arriving Tec Roberto Rodriguez was a life saver. Roto-Rooter has a good service man with this guy. He explained all very thoroughly and professionally. After the job we were charged $329.00 and a job well done. That camera device was impressive. My brother and I were expecting way twice that amount to be honest. Thanks again Roberto and Roto-Rooter for I'm proud to have made the right choice.My dad was a successful business man all his life, he always said, Loyal and hardworking employees are the key to a successful reputable company - The satisfied customers are the best advertisement.Very well stated Dad.Thank you all for your time.-George

Anthony Davis

5 years ago

The gentleman that came to our house was professional and very nice. He quickly diagnosed and fixed our problem for a fair price. We will definitely be contacting and using Roto-Rooter for our plumbing needs.

Tom Traill

3 years ago

I had a broken hot water line to a vanity sink. Johnny found the leak and determined the hose & connections were bad. He showed it to me after removal. He made a new hose and installed it and everything works great now. He is very courteous and knowledgeable in his job.

Caleb Washington

10 years ago

Called Rotor-Rooter San Antonio and the Plumber that serviced my call, Jon Duncan, was very professional, knowledgable and thorough. A US veteran that epotimize customer service. Highly recommend them and will utilize their service again when needed. Job well done Jon!

Todd Simmons

6 years ago

Jim was great, he showed up and immediately found the problem and fixed it for $78. I had two other quotes from large plumbing places and they wanted between $600-$900 to fix the problem. Roto-Rooter is my new plumbing company because they earned it.

Joshua Milks

5 years ago

Our front yard started to get saturated and began to flood due to a leaky pipe on the house side of the meter. I scheduled an appointment from the Roto Rooter website on the morning of July 5th, and they had the leak fixed by that same afternoon. Their response time and customer service was great! I would recommend you asking for Jeff Meares. He is an experience plumber with over 30 years experience.

Theresa Smith

6 years ago

Billy arrived within the time frame expected. He was polite and patient with us which was appreciated since we are senior citizens and needed the extra explanations. He gave us a discount which was better than the coupon we presented. He offered to fix an additional leak, but we couldn't afford the additional $200.

Amanda Balthun

6 years ago

Del responded fast and got the job done quickly. He was VERY professional, knowledgable, and patient with all of my questions! After reading some reviews I was hesitant to use Roto-Rooter but was desperate. After having such a positive experience with Del, I now highly recommend his services!

Kay Enlow

8 years ago

My toilet was running. SAWS came out and did a courtesy inspection while I was away from home. SAWS turned off my main water supply. I called my regular plumber and they wouldn't be able to come until next week. I have been using them for over 40 years - not very good customer service. I went on-line to Roto-Rooter and set up an appointment - they were here very quickly and fixed my problem within 30 minutes. THANK YOU SO MUCH!! Next plumbing problem, I will be contacting Roto-Rooter.

Carol Cothren

5 years ago

Joe is a excellent plumber. He was very efficient and courtesy. He installed a new disposal, 2 commodes,
and a kitchen and bathroom faucet. I would recommend Joe and his company to my friends and family.

Brian M

7 years ago

Randell (Ran) with Roto-Rooter did an awesome job fixing our gas leak. He took the time to do the job right at a fair price. Even cleaned up when he was done. You can trust this company!

Jesse Gomez

2 years ago

had a clogged sewer line. they sent Gerald and he had it all all resolved within an hour or so. this is the second time roto rooter has serviced our home and both times have delivered outstanding service!

Carolyn Gaitan

3 years ago

Jose Quirino came to the house today and unclog my washing machine line. He did an awesome job. He is so courteous, helpful and caring. I highly recommend him and trust him.

Kylie Hernandez

6 years ago

We called late this evening to get help with our water heater pipes. Joe showed up within a hour, helped fixed our problem and gave us the 411 on plumbing! He was friendly and very knowledgeable. We will definitely be using this company for more plumbing fixes!

Kerri Schlenker

6 years ago

Had one satisfactory job done in my yard earlier this year. So naturally I called when I had a leak in my home. Every step of the way was handled professionally and with great personal interaction - from the plumbers, water mitigation guys, office manager, general manager, and subcontractor. Extremely pleased with attention given to my concerns and questions. Will recommend to anyone in need of plumbing services.

Charles Davis

6 years ago

I contacted Roto-Rooter with the problem of my toilet not wanting to flush properly. I usually can fix most of my own issues with these things and I had already removed the toilet and used my wet/dry vac to suck out the water standing in the drain pipe and could not find the clog nearby. My wife had found a you tube video showing a Roto-Rooter technician using a camera to view the inside of the pipe and at a long distance through the pipe. I asked the lady I spoke to if they could send out a tech with the camera so I could see where the clog was. They were very kind, professional and even gave me a very quick same day appointment which was very appreciative. Paul, the technician arrived at my home and ran the camera in the drain pipe then located where his camera was outside with the sonar locator gun and it was only about 20 inches or so from where the lid to the septic tank was. I already had an idea what that meant as Paul explained that I may need to get the septic tank pumped out. Paul even told me that if after the septic tank was pumped out and the clog did not move on through that he would come out and run the auger snake in the pipe and gave me his direct cell number so I could call him directly. The next day, I got the septic tank pumped out and the clog did not move on through so I called Paul on his cell and he came out within an hour or so and ran the auger snake and moved the clog on through. He even put the toilet back together for me as I had to prepare food for my 82 year old Mother who has Parkinson's disease and in a wheelchair due to having her hip replaced in 2011 and that extra help from Paul to put the toilet back together really helped me out so very much and I am so very thankful to Paul and to Roto-Rooter for helping me out of the bind I was in between getting the toilet fixed and having to take care of my Mother. Paul was friendly, very helpful, and very professional with the service he provided to me.

Dillon Schroeder

2 years ago

Called Roto to come out and fixing a leaking shut off valve for the bathroom sink at the wall. Joe showed up and was very professional and did an excellent job. Will use again.

DEANA STEINLE

4 years ago

Dustin, Tech No. 3381 was very personable and professional. He explained everything that needed to be done in detail and gave me costs prior to doing any work. Great experience for me since I have never used this Company before.

orlando quintana

3 years ago

Worst decision I could've made they sent a guy that supposedly detected water damage which was completley a big lie then they sent another group of guy's and just started tearing up our ceiling, pantry and floor and walls on the upstairs restroom which cost us more to repair after their mess. The gentlemen that was in charge called me so that they can start the repairs and after I told him to give me a few days because we were going to get another estimate he literally just hanged on me rudely and never bothered calling me back so we gladly hired another company to do all our repairs plus they didn't lie to us like Roto Rooter. I wish I could give them a negative star.

Jeanelle Tabor

8 years ago

I called the office in the morning and your technician arrived promptly the same morning. Roberto was very courteous and helpful. He explained things well & I was very satisfied with his work. I would call on him again, but hope that will not be necessary.

Joelene Tristan

5 years ago

The service technician, Julio #3318, was professional, efficient & knowledgeable, unlike others who tried to give us their opinions. He got the job done quickly and even laughed at our ill-timed plumber's crack jokes. We would definitely call them back in the future but hopefully won't have to.

Kelli DeFreeuw

4 years ago

I had Will and Jose come out to take a look at a water leak. Being a first time homebuyer and only living in my house for a week I was at a lost of what to do. Will came out around midnight and started work immediately and Jose the next day with a video camera and fixed everything! Very professional, fast, and friendly service!

Andrew Bevington

5 years ago

Julio Aleman #3318 did a fantastic job. Arrived promptly, explained what he was going to do and the associated cost, performed the service to resolve our clogged drain, and explained some preventative measures I can do to help avoid similar issues in the future. Fast and professional service I highly recommend them.

Catherine Reichardt

3 years ago

Dustin arrived earlier than expected which is always a positive. He was clean, organized and well spoken as well as very efficient. We wouldn’t hesitate to recommend him to our friends and family.

Robert Rivera

6 years ago

Ricky Barela was the tech that helped me out, he was very professional and courteous. I will continue to call roto-rooter for any future issues that I may have. He displayed the attributes that I expect from a true professional, happy to have done business with this company.

jon luksik

8 years ago

The original appt was for between 10 AM and 11 AM. The dispatcher called to let me know that the plumbers current job was taking longer than expected, but they would call when he was available. Mitch (2914) showed at 6 PM. The first thing out of his mouth was an apology for being so late, which I appreciated. He was friendly and got right to work. Mitch found where the leak was on his first try. He carefully removed the grass and set to the side. He explained to me everything he was doing and what he planned on doing. Mitch fixed the leak and put my grass back. Except for the wait and the price (which I was expecting) the whole experience was great. Roto Rooter just needs to have more than one plumber working at a time.

Arthur Hixenbaugh

4 years ago

Great Job! Had a little trouble finding the main water line to tap into but persistence paid off. Would use them again. Also have used Roto Rooter in Florida on my rental property. Timely and reliable at a reasonable cost.

James Beswick

10 years ago

Well, it looks like Google Local got spammed by their employees - take a look at Yelp for some honest reviews on this one. These guys are absolutely the pits. We had a sewer back up - they arrived, charged $270 and announced they needed a camera but would be back on Monday. After multiple missed appointments on Monday, no show, since they claim they were short of cameras. I waited at home from work all day Tuesday from 9 am - after 4 calls, the guy shows up at 7pm claiming it will be another $160 to complete the original service call. And he thought it was strange the original guy didn't use a camera because we all have cameras. When you call the offices, you always get routed to dispatch who are basically a rude bunch offering excuses. I've just come on my shift, I heard several times and the plumber is with a previous client before they even asked my name. Then I started Googling Roto-Rooter and wondered why I bothered calling in the first place. The BBB ratings, the RipOffReport ratings, the filtered Yelp reviews... it's absolutely the last place you'd ever want to call with any problem at all. These guys are total scam artists in every possible way. I wish them out of business. In the end I went with a local plumber who fixed the issue with no drama for a half the price. Best of all, Roto-Rooter didn't even honor the $50 Yelp coupon they've been promoting!

brian lyon

4 years ago

It was going to be no stars due to incredibly poor service (customer and technical) that I initially received, but a manager and a tech turned it around. Read on: A water pipe burst in our front room wall. I called to request service and was told a technician would arrive between 5 and 8pm and that I would be notified that they are enroute 30 minutes before they arrive. They didn’t show up at 8 so I called for an update. The dispatcher was rude, adding insult to injury. They told me the technician was held up by their current job and would be available in 30 minutes. 30 minutes came and went so I called for yet another update and was told it would be another 60 - 90 minutes. You guessed it, 90 minutes passed and no technician. I called again. This time dispatch said the technician was 5 minutes away. So much for the notification 30 minutes prior to arrival. It’s now 11pm. The technician steps into my home and looks like he just woke up after a meth-induced coma. Hoodie. Pants sagging. Eminem? No, couldn’t be; he’s not a rapping plumber. He assessed the damage and said it required a tool he didn’t have. Excuse me? Why would a plumber not have every possible tool known for use with residential plumbing when responding to a residential service call? He made a phone call to get guidance. Guidance told him we can’t be helped. He apologized and promptly departed. Time for another call to dispatch. Again, rude. No empathy. You pay for professionalism, but “rude” is free. I was told they couldn’t have anyone out with the necessary tool until 8 - 9am in the morning. I said ok, please schedule a technician for that timeframe. It’s 11:15pm. Next day . . . 9am passes, no tech. And yes, I call for an update. I’m told they’ll check on it. I’m done at this point. Ya, I know, I should have been “done” much earlier. I asked for a member of management and I’m told a manager will call me. Huh? Ok. I hang-up and start looking for another plumber. A few minutes before I make a decision on a plumber, I get a call from Roto-Rooter. It’s Tim Crockett. A regional manager for the technicians who service my area. Tim and the tech (Johnny) that arrived later completely reversed how I felt about Roto-Rooter. Tim was a professional. I explained my frustration and he assured me that I was the priority and the next available tech would be arriving soon. That’s nice, but after what I experienced, I wasn’t going to believe anything. 15 minutes later, Johnny arrived; a professional. Company shirt was crisp. Pants worn properly (for work). Highly skilled, highly experienced subject matter expert. Very personable. Answered all of my questions with a smile. 56 minutes after he arrived, repair completed; water flow re-established. Thank you, Johnny. Thank you, Tim.

Melissa Ludwig

2 years ago

Dustin came very quickly on a Sunday night to unclog our drain. He was super nice and stayed until he was sure it was clear and would not back up again. Above and beyond service.

Jenny Hawbecker

8 years ago

My Husband and I came home early from our honeymoon because our sewage was backing up into our tubs and overflowing the toilets. As new home owners we did not know what to do. So, we called a few plumbing companies as well as post on Facebook if we had any friends with plumbing experience to HELP! The dispatcher, Eileen, at Roto-Rooter put our minds at ease when she said she could get someone to our house that day. She even called us to let us know when he was on his way. The gentleman, Dale #1029, who came out to our home was very respectful. He was more then welcoming to my husband to watch over his shoulders as he worked. We enjoyed how he explained and educated us regarding our problems at hand. Also I had some other plumbing questions, regarding running an new gas line that he did not specialize in and he assured me that Roto-Rooter would have just the specialist I would need when I was ready for my other projects. Then when he handed my husband the bill there was a sigh of relief because the price was not as high as we expected. My husband and I are happy to say that we will be using Roto-Rooter for many years to come. Hopefully not all that often though, we would like to think that the helpful education Dale gave us on how to maintain our pipes will prevent too many future issues.

Danny Bess

10 years ago

Our toilets backed up yesterday evening, a Sunday, of course. We have had this problem a few times before and the local plumbers we used just kept saying it was out fault for flushing wipes - which we had not. This time we called Roto-Rooter so we could get to the bottom of the problem and were we surprised. Joel, the serviceman, gave us excellent attention, information, and help, and was polite to boot. We were told that there was erosion in the old metal pipes and that the only way to rectify the problem for good was to dig up the flooring and foundation. Of course, that would not be happening. Joel reemed out the line and gave us a six-month guarantee. We could not ask for more. He went out of his way to explain everything and we really appreciated that. We highly recommend Roto-Rooter for top-notch plumbing help. Thank you, Joel.

Roberto GarciaRazo

9 years ago

Had a sewage overflow from the toilet that flooded the hallway and utility room to the new place moved to on11sep2013. Recently moved to area Did not know who to call looked online and found Roto rooter 24 hour plumbing. Called at 2300/ 11pm they responded within 40 min and the service from the call to the technician was excellent. The technician Dale was great respectful, knowledgeable, and just a great technician could not have asked for a better tech at that time. He knew his stuff quickly found the issue whoever did the plumbing in this new house installed the backflow valve wrong and was not letting the water out and keeping it in.Will definitely call Roto rooter if I need help. Request Dale if possible great employee definitely deserves a raise and will be referring Dale and Roto rooter to friends and family . Thank you again.

Cynthia S

10 years ago

John responded to my service call in less than an hour. He diagnosed the problem and resolved it very quickly. This was my first experience with Roto-Rooter and I will highly recommend their services based on this positive experience. Bravo!

Gary Rosas

5 years ago

Johnny Garcia, a plumber for Roto-Rooter, did an excellent job. He was very professional and showed me proof of his completed work. The job was completed in a timely manner. I value his expertise and a job well done.

jennifer

6 years ago

Normally I can fix any plumbing issue that comes up, even using an auger myself, or replacing piping and sinks. I was not looking forward to having to call a plumber, mostly for fear of having to spend anything.I had already called other plumbers for free estimates. Everyone seemed to be price-gouging, or just plain rude when I would ask honest questions about my plumbing situation. I don't about you, but I like to be as informed as I can when I'll be spending hundreds of dollars.Without joking, Roto-Rooter was everything I could have hoped for.The technicians explained where the problem was in my main line, and did not have a problem repeating themselves so that my spouse and I could be on the same page before agreeing to use RotoRooter. They even let us watch on their auger camera so we could see that towel my daughter somehow flushed down the toilet as they were fighting to remove it.I appreciate how transparent they were. I got to see how hard these technicians had to work to fix my bathroom. That's what I want to see. Not somebody who snakes a pipe for 5 minutes and asks for money. The RotoRooter technicians worked hard enough that I had no reservations paying them.As far as price is concerned: The price was about 30-50% lower than anything else I've been able to find in the NE San Antonio area. Spending around $300 is much better than the $475-700 I was quoted elsewhere.If you're feeling wary picking these guys, please make sure to explain that to them. RotoRooter doesn't seem to have a problem focusing on you before your pipes.Hope this helps you make a decision!

Paula Jury-Jarvis

4 years ago

Response was nearly immediate! I called at 8:30am, had someone here by 9:30 to review external issue and a top notch plumber here by noon. Repair to serious issue was explained, fixed and cleaned up by dinner. High quality workmanship and professionalism. Thank you.

Ming Gao

4 years ago

We found water leakage on the 4th of July, Roto-Rooter dispatched a technician right away. The technician Jamie got here in no time. He provided great customer service . Problem was fixed immediately. I highly recommend this company.

Tt Sltz

4 years ago

The technician Randell came out on a holiday and worked without extra charge. Other companies that i called could not come out without at least a service call. He was very pleasant and got my problems solved. I will continue to use Roto Rooter from now on

Gregg Muenster

4 years ago

Thomas was great. Very knowledgeable and professional. I learned a lot. But, the two things I won’t fiddle with are electricity and plumbing. This is the second time we have used Roto Rooter. They are now our go to repair plumber. Thanks a bunch.

Jon Lugo

6 years ago

Best of the best! Quick to come out and get started to find the issue and things fixed. Excellent service from Jeffery, Julio and the water restoration team in making sure that we are taken care of to the best of their abilities! Would recommend to anyone in the San Antonio area in need of a team that can get the job done right! Thank you guys!

Marilyn Ivy

6 years ago

My kitchen sink was backing up, and we were not able to get it unclogged. I called RotoRooter and Joe Galindo came to my house, within 3 hours. He was very professional and was able to unclog the sink. I would highly recommend contacting RotoRooter for any plumbing issues!

Rosalinda Rodriguez

a year ago

George and Jose were very professional and efficient. The took time to explain the problem and the options available. They quoted a reasonable price and went to work. This is why I am pleased with the service. Especially the great servicemen.

April Garcia

10 years ago

I was absolutely frustrated with our plumbing, the toilets were getting backed up so we tried to fix the problem ourselves and got a snake to try & flush it out but needless to say it didn't work. I had called Roto-Rooter out @ 1:30 p.m. & had received a tech out by 3:30p.m. .Tim Crockett who was our service tech found the problem immediately & informed us there were some wire -cutters in the drainage pipes leading to the outsde. the tools that he had were not working & he told us another option but it was gonna require a lot of digging & poosibly the replacements of some of the pipes which was gonna cost $2400. HE went out of his way & went above & beyond & came up with a solution to the problem, he made his own tool and spent 45 min. trying to get the wire-cutters out and didn't stop til he got the job done. I would definitely call them again. thank you Tim Crockett and Roto-Rooter

Shawn Ebert

10 years ago

On Sunday night our sewer pipe backed up into our showers; bathtubs, etc. I wasn't able to get everything to consistently work right. So we called Roto-Rooter to schedule a service on Monday Morning; but they talked us into taking a Sunday night service (no extra charge) - they promised a technician would be at our house in around 2 hours. One Hour later our door bell rang the technician was there; I walked him back to where the sewer clean-out was he proceeded to work for the next hour or so feeding the power snake through the lines. He showed me that he ran the snake all the way to the city line in the street and then after rewinding the snake proceeded to snake a video camera down the sewer and was able to show me that we had a broken pipe and roots growing into the system. We were able to set up the service and arrange financing at my kitchen table to replace the broken pipe and replace the pipes that had the roots growing in them very little trouble. The service technician was very knowledgeable, friendly and polite. He provided the necessary paperwork and told me which ones to keep to present to my insurance company if I end up having coverage to cover the busted sewer pipe. I will definitely use them the next time I need work done. The $40 off online coupon for any service was handy as well....(plumber/San Antonio)

Robert Cory

8 years ago

Fantastic service and professional plumber. I was told that a plumber would be by between 3 and 5pm, and he was at my door at 3:15. Once here, he went straight to work and showed me the cause of my clogged drain and explained ways to prevent it from happening again. I was very impressed. Good job, Jose!

Esther Zicarelli

5 years ago

Best customer service I’ve received in a long time. The customer service over the phone was fabulous and had someone out within 30 minutes. Jamie, the technician was amazing. He did a fantastic job with great pricing.

SKYPUP

8 years ago

Customer service was the best. A very professional demeanor was displayed by the office and staff. Service was prompt and thorough. Charges were explained before service commenced. Prices a little high by my standards but times have changed and so have I! A good company to deal with. This has been my second dealing in two years and I would use them again.

Leanne Moss

11 months ago

They were great. Got there on time, had parts in their truck, worked really fast, and were nice. No complaints at all!

Shawn Troxell

6 years ago

When our kitchen sink, garage sink, and washing machine all backed up, we called Roto-Rooter. They had been here over a year ago, and they were on time and polite. Jose explained, in words I understood, what they needed to do and why, and he gave me some tips I didn't know about to keep the pipes clean and clear. He cleaned up everything. It was worth the money and if/when we need a plumber again, we are calling Roto-Rooter. And asking for Jose Q. (Sorry, World. He is in the San Antonio area and we got him!).

David Jr Underbrink

2 years ago

I was told they could come out to my neighborhood and provide pricing in person for a 69 dollar fee. The only way pricing is provided on labor or otherwise is by in person estimate only. The only way to avoid this fee is to agree to their pricing at time of estimate. The gentlemen on the phone was well trained and professional that answered the phone but I am not going to pay 69 dollars for an estimate of replacing a toilet with no idea as to what labor is for that kind of thing. I asked if it was less than 1000 dollars for that kind of thing and was told no pricing of any kind was provided over the phone. I will look elsewhere for help.

Patricia Moreno Gonzalez

9 years ago

Fast, reliable, and professional service. Our plumber, Rey R. was very experienced and once he found the problem, he provided us with options, the cost for each option, and gave us a recommendation that made sense, plus 6 months warranty. If you have a plumbing need, give Roto Rooter a call!

Churro Cerritos

10 years ago

PLUMBER + SAN ANTONIOI arrived home to a broken water pipe. I called about 5-6 different plumbers, everyone was either closed or charged between $65-$125 just to come for an estimate. ONLY Roto-Rooter offered FREE estimate that same night, no appointment required. Definately recommend Roto-Rooter, I had Johnny #1224, great guy, professional, friendly, and courteous! The job came with a 1 year warranty, great peace of mind. Great Job!

logg o

4 years ago

Great service and excellent work. Fixed a very problematic toilet in no time at all and refitted it with a brand new part for a discounted price. The two lovely men didn't even mind waiting a few minutes for my mom to come home to pay them. 5 stars !

Sally Do

6 years ago

We had Jeff from Roto-Rooter come over on short notice to fix a water leak and he arrived within the 4 hour window frame as promised. He was also very friendly, helpful and knowledgeable.

Max Maurer

3 years ago

Johnny was very professional and polite. He diagnosed the problem and gave me options for fixing. Later advised of additional issues with septic tank that needed addressing by other professionals. I was pleased with his work.

Kevin Hunter

5 years ago

Had an outside faucet leaking and called around to local plumbers who were either gonna charge for coming out or charge for an estimate. Since Roto Rooter would do both for free seemed like the obvious choice. The guy initially said $225 to replace the faucet. I’m ignorant when it comes to household repair let alone what the cost should be. I said that was more than I wanted to spend. He then countered with $175. Still to high. Then he asked me what I thought I should pay. Told him no more than $100. He said ok but he would charge for parts. I have no idea if I got a good deal or not. Just didn’t seem professional that we were going back and forth on prices.

Mark Kohutek

6 years ago

We've used rotorooter 5 or 6 times in the last 3 years or so and have always been very pleased with the service. Today (Sunday)Your technician, Donny Belk, was very prompt and courteous ,had us going in no time at all.
We need some pipes replaced and we'll be calling y'all to do the job!

Pamela Orozco

5 years ago

I called the 24/hr service for a pipe break. They scheduled me from 7-11pm. I get a call from Donald stating that the on call guy will be later to my home due to an “all night” call. I understood and asked to stay on the schedule. He was very rude and gave me attitude because I wanted to stay on the list! He gave me the impression that they did not want to help me. He had very bad customer service! Never calling them again!

Mark Riley

7 years ago

Our main drain line for the house was blocked up. We called Roto-Rooter at around 12pm. Their dispatch officer called us a few times just to reassure us that someone was still coming. Paul arrived around 18:00. He wasted no time letting me know what the charges would be and then began to tackle the task at hand. He made sure to put on shoe covers so he wasn't tracking mud or anything else in our house. The clog was cleared in no time and Paul did a great job. His tech # is 507

Duc Dinh

4 years ago

Great service, Randell Nunn and Justin are the best Technician. They are very helpful and explain every thing they do. Will use Rotor Rooter again and recommend to all my friends and relatives. Keep up good work. Thank you

Ivan Palacios

5 years ago

Jeff Meares #2069 was a true professional. He patiently walked me through all the steps he was taking to fix the problem. He left a great impression of how Roto-Rooter does business.service. Highly recommend Roto-Rooter for Plumbing & Drain service.

Mac G

4 years ago

Just had a major flood from a leak upstairs. By the time I got the water turned off it had flooded down to the first floor. The roto-rooter team worked quick and efficiently to remove the water and begin the restoration to include fixing the pipe that leaked so we could have running water again. All within a short period of time. I was a little overwhelmed with all if the things they were doing but the team was calm, professional and efficient. I'm only on day 2 of restoration but already feeling appreciative and ok knowing they will take care of everything.

Ryan Clemons

9 years ago

My kitchen sink became clogged on Thanksgiving Day. 2 Hours before my wife and I were to have 21 people for dinner. The plumber was here within 30 minutes. The drain was cleared, the plumber was clean and proficient, and the day was saved. Also, he informed me of the online coupon and saved me $40. I will never call anyone else except Roto-Rooter. Awesome!!!

ricky ketcher

7 years ago

so happy with the job of Roto-Rooter. master plummer Tim Crockett and plumber Jeff Mears did a great job fixing my clogged pipes that had all my toilets,sinks,and tub messed up.They also fixed my water heater.They were very nice to talk to.They answered all my questions.They were very personable and i appreciated that so much.They went well above and beyond! Thank you so very much.

Dennis Gillespie

3 years ago

Jose Quirino, #672, provided outstanding customer support during a recent visit. He was courteous, on-time and extremely knowledgeable concerning Roto-Rooter plumbing services. He even remembered me from a previous visit!

Jeff Capen

4 years ago

The plumbers are great guys they came out and handled the seat issues with no problem.The clean up guys in the house tho were absolute hacks. They literally destroyed our house for no reason. We had 2 ijnches of water in the house and they were tearing insulation out of the walls completely. And cut the sheet rock 2 feet up from 2 inches of water I would run from the house clean up department.

Brian Barker

2 years ago

This company is a rip off to seniors. They took advantage of my mother in her 80s. They charged her 500.00 to replace the inner’s to a toilet which is a 50.00 job. And very simple. Shame on you Roto-Rooter

Andrew Malkin

4 years ago

They did a good job of getting my water main repaired at the best price. Work was done well and the plumber was courteous and did a good job of explaining all that would be done. One star deduction for some difficulties getting a plumber out in the first place.

Ray Tincher

6 years ago

We had a major issue and Roto-Rooter was able to come out and get us back up and running quicker than any other company. Would recommend to anyone wanting fast, professional service at a fair price.

Barb Ashworth

6 years ago

We had called another plumber service and waited over two hours with a no show. Called Roto-Rooter and they had a service guy out within the hour. AWESOME service and explanation of the situation. Highly recommend Rot-Rooter - they live up to their song 'away goes troubles down the drain!

Joel Marietti

6 months ago

They were great, found the leak fast and got right to work. They did a fantastic job.

Rogelio Lopez

3 years ago

Technician came out promptly on a Saturday, on time. Work was completed fairly quickly. Technician Jeffrey was very professional and friendly. Highly recommend Roto-Rooter..

Stacey Schill

7 years ago

The technician who came to the house (Paul, #507) was five-star, total class act. Crushed our problem with the right tools in short order and we have a running drain again. The only reason it's not five stars is because the company gave us a four-hour window in the morning and couldn't make it in that window as it turned out. They kept us up on the timing, but I wish they could have let me know that they couldn't make that window in the first place.

Mark Deaton

5 years ago

I'm very pleased with Roto rooters service. I arranged my appointment online , they showed up the same day and their tech Julio Aleman was professional, informative and got the job done quickly.

John Steele

6 years ago

Paul Barcus came out today and cleared our clogged sewer drain at a reasonable price in a very professional manner. I was impressed by the thoroughness as to clearing the clog and providing a view of the drain using a camera that followed the drain to see where problems occur. If a problem is found, it is possible using a location instrument to go outside the house and determine the physical location of the camera head. Paul explained the situation and made recommendations as to any future improvements that might eliminate a future clogged line. We were glad to find someone who could respond promptly on a weekend, and not do a rushed job.

Bryan Pariseau

3 years ago

Great guy and very professional. He was on time, wore boot covers and explained everything very well. Will definitely continue using Roto and will request Ronnie every time.

David Umlang

4 years ago

I called, and they showed up within one hour as advertised . They were very professional and knowledgeable. I received the free estimate, and they started work right away. The line was cleared within the hour. I especially liked the camera and sonar to ensure it was cleared.

Lareina K

2 years ago

Same day service, the guy that came out, Brian, was friendly and informative. Prices and options were given up front so I knew what to expect before any work was done. I’d definitely use this company again.

Oscar Williams

10 years ago

I called out Roto-Rooter because I had roots clogging the main sewer line. Roto-Rooter gave me a scheduled time between 4-6pm on October 29, 2012, the service man Joe Galindo was there about 4:05pm and got right to work. He gave me an estimate and I gave Joe the go ahead and he got started, Joe pulled several balls of roots and other things that shouldn't go in the toilet out of the sewer line. Joe was a very friendly professional courteous young man. Joe made an otherwise unpleasant ordeal quick and relatively painless. He spoke to me as if we were friends, did a GOOD JOB. I hope if I ever have to call out Roto-Rooter again that Joe Galindo will be the technician. Thank you Roto-Rooter, and thank you Joe Galindo.

Lisa Pietsch

6 years ago

Outstanding!Our backyard spigot broke and was running constantly. We called Roto-Rooter and they had Randell Nunn here within the hour! Randell was amazing! He got right to work, shut off the main to stop the leaking, and then replaced the hardware for us. I will definitely call Roto-Rooter whenever we need a plumber from now on.

Joette Rios

7 years ago

I am updated my rating.Roto Rooter came to install our water heater on 11/7/2015. Initially I thought Roto Rooter had done a good job, based on what the service man from Roto Rooter told my husband and I. However, additional work needed to be done. We called Will Fix It yesterday 3/7/16, and they told us that Roto Rooter charged us way too much and didn't even do a complete job. Our water heater wouldn't even pass inspection based on the work that Roto Rooter did!I will make sure to tell everyone I know what a rip off Roto Rooter is and how Roto Rooter does work that is sub par. Don't waste your money by calling this company. If you're interested, the service technician that did the sub par work is named Jeff.

Victor Bared

4 years ago

Excellent service experience from Hector Olivares. If you have a plumbing issue and are looking for a quality repair, Roto-Rooter are the ones to call. I had a tricky to get to pinhole leak just above the slab. Hector did a professional high quality repair that three other well known bulverde and San Antonio plumbing companies would not touch. I highly recommend Hector Olivares and Roto-Rooter.

Mark Davis

4 years ago

Very impressed with this company. Service technician was awesome. Free estimate and performed the work as soon as approval was given.Very professional. Service tech knew the quickest way to unplug our sewer drain and did a fantastic job.Highly recommended !!

Scream Famous

7 years ago

Roto Rooter came out to my house in Bulverde and they repaired my toilet quickly. They also noticed my sinks were spraying water when you turned on the faucets so they replaced the needed parts. They were very professional and I will use them again in the future!MarkBulverde

Veronica Salinas

4 years ago

Jose and Mitch came out to fix my washer connections and did a wonderful and professional job. This is my 4th time to use Roto Rooter and I will continue to use them. Jose and Mitch are the best...they explain everything to me and did a thorough job. Thank you!

patsy allen

5 years ago

Quick response put me in the queue for service and kept me updated on expected arrival time. David W was knowledgeable and efficient and cleared my drainage problem quickly. Use of a camera assured me of no long term problem so we were free to enjoy the rest of our Sunday. Overall great experience in getting a problem resolved quickly.

Angelica Sloss

5 years ago

Thomas was awesome! Not only was he very respectable, but he was able to pinpoint the problem right away. I appreciate him sharing some insight to help prevent the same problem in the future. Thank you Thomas, I will definitely call Roto-Rooter again!

Marilyn Strodtman

3 years ago

The job was huge since we had to replace all the pipes under our foundation. John Bellefeuille was the project manage for this job visiting the job site and explaining in detail the work that was being done. Thank you for all the professionalism shown from all the workers and for John keeping us informed at all times.

Zachary Eoute

4 years ago

AS far as the actual work went , they did very well. I did have an issue though with them forging my signature. When I received all the finalized documents I couldn't help but notice that some documents were typed and signed with my name spelled wrong. When I called them about this, they gave me the our manager already left for the day, is off tomorrow, then vacation next week, but we'll have him call you bit. He/she never called back. So in conclusion, the service was good, but the business practices are shady, and management is unresponsive to critical employee violations. Be careful.

Chris Guel

4 years ago

I live at an apartment where we needed work done on our waterline. I called to ask for more details on what the plumber said to My mother who was at the apartment while he worked on the waterline. I was not around so I wanted to clear up why the plumber would have told my mother why he felt he PVC pipe would brake so easily due to poor insulation and in a storage closet. I was trying to get more information so I can come to a reasonable payment solution with the apartment. I'm not trying to totally get out of paying for damages, just wanted to bring all facts to the table before I spoke with the apartment manager.When I spoke to Timothy their Master Plumber he raised his voice and stated My plumbers know better than to give that kind of advice. He then stated they would not give anymore information on the work done. I thanked him for his time and ended the call.

Bonnie Longoria

4 years ago

Ricky E and Joe did an incredible job with my house. Excellent customer service, and amazing work quality. I am so grateful for both of them, will definitely use again in the future! THANK YOU!!!!

Nick Sunday

6 years ago

Paul with Roto-Rooter responded quickly to my backed up kitchen sink. He was very thorough in his explanation and very quick to fix the issue. I will definitely call Roto-Rooter again if I have future plumbing issues.

jmstr

7 years ago

Had a stopped up main line. The tech they sent out (I forgot his name) sent the video camera down and saw that there was a root in the line. All he could do was sell me some root killer and charge me almost $300 which didnt fix the problem. Oh he said he might come back and use a water jet the next day. Something about $600 for that. He never came back. Anyway, next day I called a local plumber which I should have done int the first place and for $95 he cleaned it out, Just used a root cutter attachment which normal plumbers do all the time. Its been about 6 months now no problems. Roto Rooter was just an expensive rip off to me.

Alex Brown

9 years ago

Great emergency Sunday service! I had a PVC pipe leading away from my outdoor faucet break, and didn't know how to turn off the water to the building. Called them in just to turn the water off, and they put a temporary fix on so we could still have water. Total it should have cost $250.00, and Randell (Journeyman 1351) helped us out for just $26.00!Now, to be fair, this was a temporary fix as we have our own maintenance guy (he only works Mon-Fri), but it really saved our butts to have such a friend in our hour of need.

Joseph Navarro

9 years ago

I live in San Antonio and consider myself a a fair to good DIY plumber, but in all my years {77} I had never come across a mystery under ground water leak like this one. It had me stumped and worried sick that I had an under slab leak. Happily, I called Roto-Rooter and within hours your service technician Jeff made my fears vanish and my leak disappear! Jeff, after consulting with his colleague Jon got busy and found the leak (out in the yard, not under the slab) repaired it and did it all in a professional , efficient and cheerful manner. Your company and your techs are up front with costs and clearly define the work to be done. I admit that I was aprehensive about what plumber to call but I am super glad I called Roto-Rooter. I commend Jeff and will highly reccommend Roto-Rooter to all my friends and family! ROTO-ROOTER RULES!

Delia Enriquez

5 years ago

I had been without plumbing for 3 days after being stood up by plumber after plumber. Finally I called roto rooter. Not only were they here within 2 hrs, the plumber, who's name is JULIO, came out and was persistent about getting the job done no matter how long it took him. This was not an easy job, but he stayed to the end, just like he said. It was money well spent. KUDOS TO JULIO.

Travis Snavely

2 years ago

Dustin was amazing. Had to run extra cable to reach the clog. Thank you Dustin for going the extra to help us. Will call if future sewer rats take nest in the lines at our apartment community.

E. Leadbetter

2 years ago

Came late in the evening for emergency to clear clogged main plumbing line. They were highly responsive, very communicative, came exactly when they said they would, and did a great job. Highly recommend!

Rose Narvaez

4 years ago

I called in the morning and the tech's arrived and started removing, cleaned all contaminated items in both restrooms. Very polite, professional and understanding to our needs. Thank you, Sam #5791, Trey #5404 and PM*Michael.

Dominique Trujillo

4 years ago

Gary Phillips came out quickly and was very professional and knowledgeable. He answered all my questions and fixed everything perfectly and in a timely manner! Will most definitely be calling him for all plumbing issues in the future. Thank you!

Carolina Bohannon

6 years ago

Ralph Morales (Tech #2885) responded to our call. We had decided to fix the shower ourselves but it resulted in us unable to turn the water off. We called Roto-Rooter and Ralph came to our house and resolved out problem quickly and efficiently! We will definitely contact Ralph with Roto-Rooter with any future plumbing problems.

Julie Shimohata

4 years ago

I was very satisfied with the service and the professionalism. The service person Randall was very friendly and knowledgeable and appreciate his patience in getting the job done properly.I know if I ever have any plumbing issues who I will be calling and asking for .

Jay Stone

10 years ago

I reside in San Antonio, TX and we recently had a problem with our sewer drain; our toilets were clogging up and it was a bit of a mystery as to what was causing the problem. We called Roto Rooter, and a plumber by the name of Wil Dubuque was dispatched to our home. Wil's demeanor and professionalism and expertise were great. He was very friendly and respectful as well. He diagnosed the problem and had the problem fixed in about an hour. My wife and I both really appreciate the great service provided by Wil. He was excellent in all aspects while doing his job. Please pass on my thanks to him and see that he is recognized by management accordingly.Mr. Stone

Maria Callaway

7 years ago

Home owner - New Braunfels, TXI was completely satisfied with the work recently performed in my home by the Roto-Rooter agent Jeff Meares. He arrived early, was courteous, explained the work quote completely and performed the work I requested in a timely manner. This was my 2nd such experience with Roto-Rooter and if the need arises in the furture I will call them again and request Jeff Meares who did an excellent job!

D H

6 years ago

Jim Came out on a Sunday and fixed what a previous company dropped the ball on. He also installed a faucet while he was here. Extremely thorough, answered all my questions with genuine concern, and a great guy. I'd use them again.

Mike Martinez

6 years ago

Jose and Ralph were great. They arrived on time and assessed the problem immediately. They provided a recommendation and solution with a reasonable price. Thanks for the help. I will be call them back when i have a plumbing need

Katie Cowen

8 years ago

Best service I've ever experienced from a contractor, I called them and within 2 hours they had a tech here. I highly recommend them. We called them out for a toilet issue that turned out to be septic related, so they didn't even charge us for coming out because they were unable to fix it.

Kara Gates

5 years ago

I called Roto Rooter in New Braunfels today and David (#2538) was sent out to our house. Our friend’s son had flushed my wedding ring and 3 other rings down the toilet and flushed multiple times. David was at our house within the hour and was professional and kind. He spent two hours outside in the freezing cold successfully retrieving every single ring from the outdoor pipes. Thank you David!

Reggie Whitaker

2 years ago

Dustin Guiterrez was prompt and polite. Intelligent and very smart. Treated us with the up most respect. I just want to thank you for coming out and taking care of our needs. Awesome guy.

Sherry

6 months ago

Had repeated issues with backup to city line. They put blade down and cleared it out.
Such a relief to have it fixed. Thanks

Betzaly Diaz

5 years ago

Chat with this company on their website in the morning and they give me an appointment for the same date and they show within the time they say they will. They went the extra mile and help me file a claim with my insurance and explain me all my damages and what to expect. Im really bad with names but all the employees that show up in my house where really professional and take their time to fix my plumbing problem. Thanks!!!! The plumber was Johnny and Mr. Meza explain me the process and what had to be done.

Jose Salinas

6 years ago

Satisfied with service. Plumber came and flushed our water heater as we had requested. We had tried to do it ourselves but were unable. The plumber knew what needed to be done and did it the way it should be done. We will call Roto Rooter again.

Jerry Pitts

6 years ago

I called four companies starting at 8am, all scheduled for mid to late afternoon. Roto-Rooter called back with a tech in route. As far as price quotes in the top three, in service number one, in working with home owners insurance number one, in explanation of service performed to the customer, THE BEST. Thank you.

Curtis Vaughan

8 months ago

They showed up quickly and were very helpful and professional regarding my issues.

Riley Kendricks

4 years ago

I recently had Rotorooter clear some roots out of my sewer line under my house Jose Quirino a Project Specialist for Rotorooter recommends a new technique. It's a patch it works great no tunneling under your house .I highly recommend Rotorooter for all your plumbing needs. Plus the whole staff was very respectful and curious .

Priscilla Valdez

3 years ago

Jose Q is the best plumber ever!!! He was our blessing for the day and very informative, polite and courteous. Thank you Roto Rooter for hiring good honest people.

Phillip Rodriguez

2 years ago

My family and I were very pleased with you Service Plumber Jeffery. The gentleman was very kind and easy to talk to, he is worth his weight in gold! Roto-Rooter you have a Gem with Jeff. Thank you Jeff and Roto Rooter for helping and fixing my plumbing needs. Thank You!

BenGamer280 X

6 years ago

Called at 9:00 at night because our toilet was backing up (darn tree roots) and we had plans for the next morning. Our technician was there by 10:00, snaked the drain and had everything complete by 10:30. Would definitely use Roto-Rooter again!

Casey Connors

a year ago

Aaron and Sam were very professional and did an outstanding job quickly unclogging our sink branch line which was backing up a whole side of our house.

Jose Ramirez

8 years ago

I want to thank Roto-Rooter for the fast response to my clogged drain. The clog turn out to be bad sewer lines out in my front yard that had severe root infilitration and broken parts. John B., the plumber, did an excellent job of diagnosing the problem, taking photos and video. After clearing the line as much as possible in order that there was no interruption using the sewer system John quickly had a team out to excavate and expose the sewer line and replaced with new and quality pipes. This should fix the problem for the long term.

Laurie Singel

10 years ago

Sunday evening of Labor Day Holiday weekend: our water main pipe to the house broke and started flooding our front yard!We called RotoRooter San Antonio and they promised to send someone to help us. A short time later, a wonderful repairman named Jon Duncan arrived who was able to fix the problem properly! It was already night time when our problem was discovered and required some digging in mud and rocks to get to the leak...but there was not one word of grumbling or complaint-Jon was polite and professional in his work-and did his job. My husband, a former Air Force Civil Engineer was impressed with his work!Many companies CLAIM to provide the service they promise in the advertising jingles.....but RotoRooter San Antonio followed through with what they promised! I WILL call them FIRST if we have problems in the future....and ask for Jon Duncan!Thank you for being an honest, dependable company.....we appreciate it very much!Ken & Laurie Singel Schertz, Texas

Heather Bunting

5 years ago

The dispatchers were in contact with me prior to my appointment to let me know when the technician would be there. Paul was able to fix the clog in the kitchen sink quickly. No extra charge for coming out late at night!

Conner Nichols

2 years ago

Awesome experience - they were here soon after I called late at night and got a stubborn main sewage line cleared well before I thought I was going to be able to sleep. Toni did a great job, would recommend 100%.

Heather

a year ago

Dustin was awesome! Very professional, polite, and attentive. Great service. 10/10 recommend. Will use again when/if needed!

T and M Correia

3 years ago

The Technician Jim F. was wonderful. He fixed the problem, was very nice and he didn't charge me anything, which I did not expect. I recommend him to anybody that needs a plumber.

Mary Huebenthal

3 years ago

Justin K. was efficient and completed the work of replacing our kitchen faucet in no time. Gave us suggestion in covering the hole left from using a different kitchen faucet then what was initially there. Thank you Justin, really appreciate it and a job well done.

Heather Gomez

5 years ago

I have been remiss in not posting what a fantastic experience I had with Roto Rooter - specifically Maurice Clark - on August 29th of this year. I know having to get a drain cleaned and fantastic don't usually go together, but in this case they 100% do. My children's bathroom shower was clogged. Extremely clogged. I was trying all the hardware store remedies to no avail. I finally broke down and called Roto Rooter. Maurice did an exceptional job. He cleared the drain in no time, was super polite about my crazy Golden Retriever trying to play with him, and - the best (and most unexpected) part is that he literally cleaned the filthy tub up for me better than I could've done myself. There was so much grime from the kids and the drain not working that I was dreading the task of getting it back in tip top shape. When Maurice finished he casually mentioned he'd cleaned up the tub for me, too. I never, ever would've expected someone to do that for me. Especially considering the state it was in. I cannot think of a better example of above and beyond than what he did there. He closed out my invoice, thanked me, and went on his way. When I went upstairs I was blown away. The drain functioned like new and the tub was immaculate. From that day on I've bragged to friends about what an unusually wonderful experience I had with Maurice. And, I meant to sit down a million times to write a letter of commendation. The world needs more service-oriented people like Maurice in it. It's like a lost art. Thank you, Roto Rooter, for sending Maurice Clark to my home!

Vonda Ware

5 years ago

Appreciated the prompt response to my call regarding a kitchen sink back-up. David S. was very professional and explained the process and gave a quote prior to performing the labor. I would use Roto Rooter services again.

George Bratina

7 years ago

The scheduler kept my wife and I advised on when to expect the plumber. Two technicians showed up about two hours after I called. They were well dressed i.e. clean and neat in appearance. They explained what they needed to do and told me what was causing the blockage (grease). They also took the time to tell my wife and I how to keep blockages from occurring in the future. They were polite and friendly, and they cleaned up afterward. (They were careful to create as little a mess as possible.) A good experience all around..

LARRY Crockett

4 years ago

He saved us hundreds of dollars by finding out it only needed to be tightened rather than replaced. He also helped us with information on the replacement of our kitchen lights. one of the nicest, affable people I've met in recent years.

Greg Sheldon

10 years ago

They showed up promptly and had my problem diagnosed quickly, which was not a plumbing leak but the AC condensate line leaking down through the wall. Johnny Garcia was very courteous and professional - highly recommended.

Tu Le

8 months ago

Dustin and Jeremiah are very professional and knowledgeable. Thank you so much for providing the wonderful service!

Thomas Partch

4 years ago

The plumbers that arrived were courteous and professional. The performed a scope and clean out of my kitchen drain quickly. I would definitely recommend Roto-Rooter for plumbing services.

K WD

2 years ago

Toni did an amazing job. Very courteous and even mentioned an online coupon which saved us more! Will definitely use again when needed!

Miguel De La Torretyu

10 months ago

People please don't use this company i buried fiber i cut i single pvc hes guys charge me $820 dollar for 2 sharks and 1ft 3/4 pvc pipe its crazi 1 weck the mi job i fixed for 40 dollar

Binh Le

4 years ago

The technician delayed 4 hours on my appointment time, but I was updated by the Customer Services person about the late. The technician did a good job. He's nice and professional.

Tracie Karajanis

2 years ago

Excavated and replaced sewer line due to tree roots. On the first day, they did not wearing safety gear and complained openly about the proposal price we received, which was completely inappropriate. After my husband, who works in environmental health and safety, notified their bosses about the lack of safety gear, they were properly attired for the remainder of the job.

John McFee

5 years ago

I am very pleased with the service provided. Joesph F., arrived on time and was very professional and friendly. It was cold and rainy, but Joseph unclogged our drain in several locations. I'd recommend Rooter-Rooter San Antonio for all your drain problems. Thanks!

Justin Stevens

4 years ago

Hector came to my house and repaired a busted pipe that had led into my meter. He was super easy to work with and explained the problem. He was in and out in an hour. I would recommend these guys to anyone!!

Ricardo Ramirez

5 years ago

Clogged sewer mainProfessional, thorough explanation and showed me the the damage using a camera. Very quick service.Unfortunately it will require significantly more work but all the planning, coordination, financing and paperwork was handled very quickly and efficiently.Bad situation made better by these guys. This is why I’ve used them for over 20 years.Thank you.

Carl Faulkner

9 years ago

Called on Monday about 4pm. I'm thinking, Man this is going to take a while. About 30 minutes later Joe rings the doorbell and had us flowing freely in no time. Not only did they fix the problem, Joe explained exactly what was happening and how to prevent this type of stoppage in the future.Professional, knowledgeable and quick. I would recommend them to anyone.

Joshua Heim

7 years ago

Roto rooter overcharges, plain and simple.Charged us over $400 to finalize connections to a sink. Had I been aware/involved, this is for ~15 minutes of work (if one takes their time) and a $5 hose.Will not recommend to others.

Amanda Biemer (Dear Amanda Sweet)

9 years ago

Written and Posted on behalf of my Mother and FatherI would like to drop a line and tell you about our experience with Roto-Rooter.Sunday, December 1, 2013, we decided to call Roto-Rooter after HOURS of struggling with a backed up toilet.That SAME evening a technician by the name of Jeff arrived. In a matter of MINUTES the toilet was in perfect working order! He triple checked that the toilet was working properly and made sure that the toilet itself was still functioning properly.This was our first experience in calling any kind of ‘plumbing service’ and after working with Jeff; we will only rely on Roto-Rooter in the future and HOPEFULLY see Jeff again.Jeff was courteous, thorough, knowledgeable, friendly, professional and personable!We are very impressed with Jeff and Roto-Rooter and will never hesitate to call them again for any of our plumbing needs!Thank you.From Elmendorf, TX

David Velez

6 years ago

I have used Roto Rooter in the past and received excellent service, so I had no question on who to call with my plumbing issue. We called due to a water leak by the meter, our plumber was out and repaired our PRV quickly.

Nancy Bowman

10 months ago

Left a huge pile of dirt right in-front of my house! After multiple requests to clear it, no one ever showed up when they said they would. I've been a loyal customer for years, but this is the last time I'll ever use Roto-Rooter!

Tom Rinehart

9 years ago

My kitchen sink was severely stopped up I tried everything I knew to do. Dale from Roto Rooter Metro Parkway San Antonio came to my rescue. He worked for an hour and ran at least 100 ft of snake through my drain twice before he got it cleaned out. He was courteous and cleaned up after the drain was cleared. The web site offers a $40 credit which I took advantage of. Thanks Dale and Roto Rooter

Michael Garcia

4 years ago

The lateral line had gotten clogged with roots again and they came out and used a new process called Perma Liner to fix the problem without having to dig up the yard. The service was cheaper option. I highly recommend. The workers who came out were all very courteous and professional.

Lilia Valles

5 years ago

Julio Aleman came out to fix our clogged pipe not only did he work with our time window (because we were at our son's graduation) but he was thorough and professional, explained and showed us everything and answered all our questions. He also gave us advise on how to avoid problems in the future. I will definitely use this company again and request Julio if we ever have any future issues.

Bradley DeHaven

6 years ago

Ricky B. was awesome, honest, efficient, thorough, and mindful! He arrived with the promoters of a true expert, and fixed our plumbing issue with speed and efficiency. I heartily recommend Ricky and the folks at Roto-Rooter!

Ann Matonak

7 years ago

Scheduling really had a problem. They said sometime in 3 hours. I said that was okay but I'd be gone between 6 and 7 pm. They called me to tell me that the technician was at my house at 6:10 pm. They did send someone later but he wanted $375 to pull the toilet to unclog the inside drain line. I insisted he try to do it through the shower since I was convinced the clog was between bathrooms. It was but it still cost me $255 with a discount coupon. It was a Sunday evening of a holiday weekend and my main bath but I need to find a cheaper service for these type of emergencies.

Lisa del Rio

5 years ago

I was told that there would be a free estimate of the work to be done and that they did not charge extra for weekends. After 10 minutes the plumber told me he would give me an estimat to trouble shoot my problem not an estimate for the repIr. The estimate for the estimate was 227.00. After 15 minutes he told me I needed a new water heater.if I waited til Monday the job would be $1300, labor and water heater. If I bought my own wAter heater Home Depot the labor would be 800.00. We purchased the water heater for 475.00 and 1 1/2 hours later the wAter heater was installed. I asked him to fix a drippingFaucet which took about 20 minutes. From the time he drove through our gate till he left was exactly 4 hrs.. This included the time he took to write 2 estimates and the 45 minutes I took for us to go and purchase a water heAter. After the 1 1/2 hour installation I began to question the $800.00 fee plus the $227.00 for the diagnosis. He took $100.00 off the total leaving us with a totAl of $997.00 for 4 hours, this means we paid $224.00 an hour. So much for no extra for weekends. The average rate For. Plumbers in San Antonio is 62.00 -75.00 per hour. On Monday I called the company to protest the charge based on the fact that the estimate should have been free and that they were charging a rate that far exceeded that of the area. They told me they do not charge by the hour but by the job. After much pleading they took off the $227.00 charge for diagnosising the problem. In the end I only paid $186.00 an hour. So much for no extra for weekends. I paid 75.00 an hr. x 2.5. Buyer beware. I will never call them again.

Stephanie Skyy Dances

3 years ago

They came out for an emergency leak on Father’s Day. They were nice and helpful and very quick. They took good care of us and our house. Will definitely use them again!

Vicki Levy Adelstein

6 years ago

George H. just came out and diagnosed our leak in under an hour. I called them at about 6:15pm and they gave me a 2 hour window. George showed up within the time frame and did a great job. Thank you for being so efficient and reliable!

Rolando Ruiz

6 years ago

I called rotorooter because of a leak in my water heater, Randall the service worker was amazing, he was on time and put me at ease when he fixed my problem at a reasonable price! He was very professional and really new what he was talking about. I'll definitely keep calling anytime I need help!

Allen Gomez

2 years ago

Daniel is the best he came out and fixed all of our pipes that were broken due to the freeze we had. Which I was able to continue renting our sites. Daniel has always been here for us at Green Lake RV Resort no matter the time or day he is here.

Jeff Ewing

a month ago

Very quick, clean, and professional. Thanks!

Gbolahan Odele

10 years ago

Roto Rooter of San Antonio, TX is a fantastic, professionally run business — a trait well demonstrated by Tim Crocket, the nice gentleman, Roto-R sent over to fix our Garbage Disposal. Tim's performance, professionalism and Service with a Smile attitude was exeptional. Most impressively as we learned was that Tim served the Nation in his previous life. He arrived minutes after I made the initial call on time as promised, diagnosed the problem quickly and presented facts and helpful solution to fix the issue. Tim presented several options to us and once he received the needed part he was done within an hour. A job well-done indeed! Tim did such a fantastic job that we would request him personally to diagnose and fix our next plumbing problem. Thanks Tim and Thank you immensely for your service to our Nation and for your attention to detail in solving our Sink issue. We are truly grateful to you and many thanks Roto Rooter for sending such a wonderful professional as Tim to solve our issue.

Louis Hoch

6 years ago

Jose Q - came out within 1 hour of our initial call. Jose completed the work as requested - clearing three drains and diagnosing a disposal leak. He communicated well and was very thorough.

Reneah Dewinne

4 years ago

Daniel Guana and David came to the aide of my mother after another company screwed everything up with my moms house! They were both very professional and very thoughtful to the needs of my handicap Mother. I would highly recommend their service to anyone looking for a professional plumbing company!!

Heather Leopold

2 years ago

Chris did an amazing job! We had a water leak and he fixed the issue quick. Chris was professional and very knowledgeable. Would highly recommend.

Brian Young

2 years ago

No leaks so far after repair. Tech knew it was a leak in less than a minute. Repaired it in wall between bath and bedroom. Also repaired pipe under trailer. He even took skirting down and reattached it when finished. Ver professional.

Fronberg Todd

10 years ago

The gentleman that came out to fix a very clogged drain was very polite and clean. He explained everything in a way that I could understand. It turned out, after he put the camera down the drain, that there was a small crack in the pipe near the main cleanout that is located outside. It was full of roots. He let me see everything that he saw and explained it in a great way. After Christmas has gone by, we are going to have Roto-Rooter come back and repair the problem. I will definately ask that the same gentleman come out to do the repair. A great big thank you goes out to Roto-Rooter and to Roberto Rodriguez for the fantastic service and for being to my home when he said he would be there.

Joe Bowlin

9 years ago

Had an outside water pipe break on Sunday evening. I had to turn off the water at the meter. I called Roto Rooter and Randell Nunn, a journeyman plumber, was there in just over an hour. He had to dig down 2-3 feet but he had the repair made very shortly. The price was reasonable and what was quoted. I am very happy with the service I received and will certainly call this company again when i need a plumbing repair.JBSan Antonio

Cas Garza

4 years ago

Johnny and Hector came to the rescue for my plumbing services. They worked on a faucet in my guest bathroom and repaired my garbage disposals lines which was giving me issues when turning on the disposal. These guys are true professional. I would highly recommend them. Thank you guys!

Lee Harbin

5 years ago

Joseph F. #470 did a great job this am 6/16. Stayed with it until it was done. This was a hard one. Ive used RR for 22 years since moving to SATX. They have always done the job. Good company, good people and good work.

kate martinez

3 years ago

Thomas was great! Very personable and answered all my questions. This is our 3rd Service call with Roto Rooter since moving in and each interaction is better than the last.

John

7 years ago

We had these guys out to snake a drain, and they told us because we have foundation issues they'd have to completely re-pipe the entire house. They gave me an estimate for $3000 and charged me over $200 to snake a drain (which was still clogged when they left).I had a local son and dad team to come look, an hour later my pluming is working perfectly. They charged me $125.I used to think you get what you pay for, but obviously that's not true at roto rooter.Edit: Spelling

Jimmy Longoria

4 years ago

I would like to hand out a five star rating for Mr, John Bellefeuille and tech# 3381 for good service both gentlemen are very professional with good attitudes and ready to answer any question that the customer may have @ the time of service. Yeah, l would call Roto Rooter for may next service thanks guy's.

tDaniel Fernandez

3 years ago

Jeffrey was a great plumber and person very nice and easy to talk with. Job was done right and in a timlely manner Only drawback was the price but i guess
it should be expected because of the weekend and emergency.

Janie Bocanegra

2 years ago

Very courteous and great quality service. Price was just right. Would definitely recommend Roto Rooter to anyone. Antonio was very professional and just the right technician for the job.

Greg Spelman

2 years ago

Chris was great. He answered all of my questions and was able to fix the blockage. Would definitely recommend Roto-Rooter to family and friends.

paulaguerard1

2 years ago

We needed emergency service to unclog a toilet. Tito Rooter had a technician out within an hour of my call and he had it cleared in 20 minutes.

Dawn Diaz

a year ago

They were very unprofessional they gave me a time between 10:00 and 2:00. I called at 2:30 cuz nobody had shown up and I hadn't heard from anybody the lady that answered the phone told me she couldn't help me that the technician would be here when he got there. I called again at 3:30 cuz nobody had shown up and they told me the same thing when the technician got there he would be there. Finally at 6:30 I called and canceled after being rudely told again that the technician would be there when he got there. Nobody apologized for the inconvenience nobody called me to tell me what was going on and I definitely would not recommend these people to anybody

Becky Yates

5 years ago

Jose came to my home 9/14 /17 fix my leak on the patio under the wood he worked hard and did an excellent job. He deserves a big raise because he is good for you company a 5 star employee.

Brian Metcalf

3 years ago

Jeffrey was very professional and replaced the pressure relief valve in a timely manner. He stayed until the job was complete even in the hot Texas sun to make sure we had water to our house.

Ele Foster

9 years ago

Michele Neloff - 7318 Clipper Oak Drive. The hot water heater went out here at the house I rent and I called Roto-Rooter for help. Billy Hohensee, the Roto-Rooter serviceman appeared within two hours of my call to troubleshoot and provide an estimate. I was impressed by how friendly and energetic he was and how he took the time to discuss how hot water heaters function, the affects the hard water of San Antonio has on the systems, the necessity of flushing annually and what's involved in replacing a hot water heater. My hot water heater is 27 years old, and obviously needs replacing. Billy worked up an estimate for me to provide to my landlord and made himself available to discuss with her in detail. I would recommend this company to anyone in need of plumbing services. ...and he brought up my recycling bin. :)

Nikki Rodriguez

7 years ago

Excellent and quick service, called for help and they had people out here in 30 minutes :) the issue was fixed in 2 hours tops. The technicians (Paul and Julio) went above and beyond my expectations and the price was way below what I was anticipating... all around a much better experience than I had feared as a first time home owner dealing with plumbing issues.

Melanie DeLeon

7 years ago

Very efficient service. The technician made sure the job was done correctly and even redid his work to make sure it was correct. It did take a while to get a technician out to my house but it was Sunday evening and I'm just glad they were able to come out and fix my shower.

Gary Brown

4 years ago

Jeff # 2069 offered advice as to options I had to fix an unrepairable pipe. He was courteous and very detailed as to what each option would entail and the cost. I appreciate his honesty and was satisfied with his work.

Stephanie Roberts

6 years ago

Jose #672 was my hero today. Last night I tried to run tuna salad through my garbage disposal and my sink proceeded to back up. You know how gross that is? I'll tell you. Stinky tuna yucky gross. Jose showed up, was super friendly, even my dog was excited about having him here, and knocked that clog out. Thank you Jose and thank you Roto Rooter! Now just to get rid of the smell!

David Hubbard

3 years ago

Jeff our service guy showed up exactly when he said he would. He surveyed the problem, let us know the cost upfront and went to work. He worked the problem until he had fully resolved it. He was knowledageble, helpful and kind. I would use service again.

The ESC Channel

6 years ago

Ran was awesome, First and foremost thought I was going to have to wait ALL day like normal service calls but Ran was there in 30 minutes. Fixed the problem I had and educated me in case the same situation happens again. Will I call Rotorooter again? Heck Yeah I will! In a heart beat. Thanks Ran!

cwxploration

4 years ago

Water from slab leak covered 3 bedrooms, hall and bath. Roto Rooter employee Randell Nunn came out on Christmas Eve and located approximately where leak was and that it was a hot water pipe. He cut hot water off thankfully allowing ue the use of cold water. He gave me very good sound advice on remediation which I immediately started.. He then came back with helper to locate and cap leak and rerouted hot water line to bath. He worked really hard, fast.and kept the cost down. I am extremely pleased with the work done and the timeliness it was done in. Thanks Roto Rooter and Randell.

Georgia Lassiter

5 years ago

Tom was friendly and knowledgeable and told me more than once that he wasn’t going to leave until the problem was resolved. He explained what he was doing as he went. The cost for repair seems fair considering the amount of time it took.

William Hayes

4 years ago

Jim did a fantastic job today! I had a sink disposal problem which he promptly took care of: superior service and the highest quality work you can ask for. Thank you Jim for saving the day!

JE Sanchez

4 years ago

What a rip off!!! Came over to check the water Heater and just by looking at the unit they came with the decision that the gas controller was not working!!!! The drain the heater charge me !175 dollars for 15 minutes of work and they left!!! No estimates of repairs no consideration that it was a Saturday and weekend and not hot water. This buisness is a disgrace as a business. I will never call this company ever for any kind of problem period.

Chaparal Manzanera

7 years ago

Disgusting & dishonest! The technician who came out charged me $150 for my free estimate. He said he would have to charge me to dig up my whole yard to search for the leak. He dug for literally 3 minutes (four shovels of dirt) right where I said the leak was. Then told me it would be an additional $600 to fix the leak! I never should have called Roto-Rooter! After being extorted for $150, I called two other companies & got actually free quotes for $300 less!

Michelle Hernandez

2 years ago

They showed up fast, gave me a lot of information regarding my issue. The issue was resolved quickly. Tech 3381 Dustin Gutierrez was polite, professional and knowledgeable.

DANIEL MARTINEZ

9 years ago

I called Roto-Rooter of San Antonio, Tx. for a sewer drainage problem and they responded within a hour of calling them. This occurred on a Friday afternoon after 6 PM.A Technician named Del quickly cleared the problem. This Company is very efficient and very well prepared to accomplish any plumbing problem.I would recommend Roto-Rooter to anyone who needs Quick, efficient and professional Services for their Home or Business.

Felicia Thomas

6 years ago

Donny Belk, was an exceptional tech when he came to my home to clear out the main line back up. He was friendly, respectful and honest about everything. I really appreciated his all around service. Thank you for sending Donny my way.

Jorge Castillo

10 years ago

they were very efficient and responded very quickly took care of the plumbing problem that my pregnant wife had been bugging me about for weeks. Was a bit pricey but joe was very friendly and walking me through everything he did. The problem was a bit tricky but he manage to stick with it and get it done. Thanks Joe for your help.

Uta Nehr

5 years ago

Jeff Bears and and Robby Stridham were excellent in exchanging my toilets and showerheads. The tankless waterheater was also expertly installed. They cleaned up and removed the waterheater. I am very happy to have called your company.

Carla Fretwell

5 years ago

Very horrible customer service and unprofessionalism from the dispatcher but not from the technician because they never came out. I called on Friday to schedule someone to come out , so the dispatcher stated that someone could come Saturday between 9-12 so I agreed. I was up and waiting but no call until about 11am which is was ok because I assumed they were calling to say they were coming but no, the unprofessional dispatcher stated that they were waiting for someone to become available then they’d call me back to come out. Being that it was closer to 12 I asked if she thought I’d get a call after 12noon and she said she didn’t know. I explained that I had plans later in the afternoon and just wanted to know if I would need to rearrange my plans. She raised her voice saying “ ma’am again I don’t know “ and would not allow me to say another word, she just keep talking at me and getting louder so I just hung up. I called the main 210 # and was again transferred back to the unprofessional dispatcher who then said yes they were behind and it could be later than noon. I didn’t get another call until after 2 pm and I had already called Beyer Boys who has someone ready to come out in about 45 min after I called them. And the technician and dispatcher were very professional and gave me so much more help in less time than I got with Roto.

Aaron Barriere

4 years ago

Maurice from Roto-Rooter was very helpful and professional taking care of our plumbing issues. He was up front on pricing and issue. I recommend Roto-Rooter and Maurice for your plumbing questions or problems.

Teresa Diaz

5 years ago

Julio was amazing—very knowledgeable, courteous and expedient. He was able to quickly assess the issue and cleared the drain in no time. Very glad I called them instead of another plumbing service.

pam donohue

6 years ago

Great service. They had someone to my house within an hour. Donny fixed my plumbing problems and explained everything to me. I will use Roto-Rooter from now on.

SONY KWON EDWARDS HURST SERAFIN

6 years ago

First off I'd like to say that I call the other plumbing service armendia they treated me like didn't care whether they had my business or not it made me feel unimportant maybe I called them at 1 and they said they couldn't give me a specific time when they would be there between 1 and 7 p.m. so I called him back at 4 p.m. and they said oh well we had another emergency so how about we show up tomorrow at 9 a.m. and I said no how about I call another Plumbing Service so this is when I called Roto-Rooter immediately the lady on the phone was more polite she gave me a time frame when I should hear back from him she called me 30 minutes prior to the service technician coming then the service technician was very polite he also helped us save a few dollars with a senior citizen discount coupon online he fixed the problem rather quickly but he was very informative and proper etiquette I highly recommend Roto-Rooter available 24/7 with a knowledgeable staff

Johlene Clark

2 years ago

I had the pleasure of Joshua M come out and fix my toliet, he was amazing explained to me everything he did step by step. I am very grateful for him and the service he provided.

Paul Garcia

3 years ago

I would like to thank Roto-Rooter for the great job that they did and it did not cost me an arm and a leg to fix it. For the first time experience it was great. Yours truly Mr. Garcia!

swannee47

2 years ago

Tony arrived at the time scheduled. He was courteous, professional and went right to work removing the blockage from our main drain. Tony explained the process thoroughly and took his time to make sure that the job was done completely to my satisfaction. I would use Roto-Rooter again for other plumbing jobs and anyone would be served very well if Tony is their plumbing expert.

Rebecca Lopez

5 years ago

I have used them in the past and they continue to have good service and can usually get someone over within a couple of hours. Tech by the name of Julio who is very knowledgeable went out of his way to explain and show us the problem and tok care of what we needed.

Virginia Talerico

6 years ago

Julio Aleman, 3318, came out to help our facility at TTS Research. He offered a quick response and a more than fair price. He was both knowledgeable and professional. We happily will be requesting his services in the future.

erskin moody

6 years ago

Mr. Barcus and Mr. Meza from roto rooter San Antonio showed up in 45min to fix my flooded toilet and water damage. Finding out it was a apple my 3yr son had flushed down the toilet was not what I was expecting, but these two gentlemen have the knowledge, understanding and patience to get the job done quickly and efficiently. Thank you for your 24hr service!

Elvis Curb

10 years ago

Early Saturday morinin when nature called my toilet failed to flush properly! Fortunately I was awake enough to call Roto-Rooter ! Residing in far N.E. San Antonio,TX the Roto-Rooter phone number for my area was answered by a person (this on a Saturday morning!). A Plumber was dispatched and arrived approximately two hours later (the Plumber from Roto-Rooter phoned he was 'on the way' prior arrival!).Arriving in a truck ID for Roto-Rooter Plumbing (and it was equipped with all the parts for repair!) the Plumber also ID and professionally determined the problems and installed parts as needed!Being in my seventies and limited vision the Plumber and my wife o.k.ed the results andRoto-Rooter Plumber gave us a 10% Senior Discount! Being on a fixed income this is most helpful! Acceptance of my credit card also helped with the complete transaction!THANKS Roto-Rooter & Plumbere.c.............

Robert Thomas

10 years ago

Had a sewer line back up on Sunday P.M. House flooded when back flow came up thru toilet downstairs. Called Roto-Rooter at 6p.m. Dispatcher stated emergency tech would be dispatched to residence in less than an hour. An hour and a half later got call that tech delayed and would be about another hour. Got a second call 1 hour later again that tech was at my residence and could not get in. Tech was dispatched to different location with different Zip Code. Gave address to 3rd person at dispatch who did not give reason wrong address was given to tech. Finally at 9:15 tech arrived. Tech stated This does not usually happen. Was given estimate so quickly that when I tried to use the internet coupon I was told that Credit card was already ran thru and could not get discount. So 3 hr and 15 min. to get emergency help is just a joke and no Sorry or we will discount our price for your inconvenience. Will not use Roto-Rooter again in future.

Sharon Brown

8 years ago

great plumber! unstopped all my drains,it wasnt easy,but it now works just like new. id recommend him any day. thank you guys so much. i was so stressed,and now im not. again thanks for the warranty and camera look at my ageing pipes,they make a hugh difference knowing whats down the road. S Brown

Karon Adams

3 years ago

Justin Klaus was awesome and very professional. I will recommend him to anyone. He was thorough and said what the problem was and completed the work in a effective matter. Awesome job!!!!

Lupe Roque

9 months ago

The water mitigation team explained the process, followed up daily & explained next steps. Friendly & courteous crew.

Ava Polhamus

4 years ago

Hector Olivares was awesome. He showed up on time, was honest, efficient, very knowledgeable, & kept his work area very clean. We really appreciate his great work.

Ricco Hernandez

10 years ago

Had problems with my septic tank with it being clogged and called a bunch of places. Its sunday so most places are closed but luckily Roto-Rooter in San Antonio was open. They sent plumbers Eugene Joseph and Richard Salazar came over in less then an hour. Told us what the problem was and got to working on it fast. I dont normally write reviews but Eugene and Richard did such an awesome, I had to brag about their work.

Jackie Parker

10 years ago

Had a water pipe break in our backyard on the 4th of July in San Antonio. Called several other plumbers who were responding to emergency situations only since it was a holiday. After I called Roto-Rooter, they indicated that they were working on the 4th of July as if it were any other normal day. Within an hour the plumber arrived and fixed our pipe a couple hours after that. Very pleased with their work and will be calling them for any future plumbing needs!

Laura Parker

9 years ago

Hi, my name is Brett Parker and I live near San Antonio,TX. I just had a leak repaired behind my shower; customer service was spectacular from the first phone call until the job was done. Thank you so much for for not only having real people answer the phone, but having great experienced plumber /s who try hard to get the job done quickly and as cheap as possible.

Sandra Lampkin

5 years ago

Thanks for responding so quickly when plumbing backed up. Your technician, Julio, was very knowledgeabl, and with the help of the camera, pointed out several problems in the sewer line. I can't thank roto rooter and Julio enough. If ever I experience future plumbing problems, I know who to call.

Jacinto Martinez

4 years ago

I truly hate the dishonest people who work here.I had called roto rooter and they had come out to give me a estimate.They ended up doing the job.The tech had me sign some paperwork before he started and made me sign on it.That paper happed to be a invoice that wasn't even written up yet only my signature.something that should be done at the end of the job.So he told me it was a he found clay on his auger blade and said it was a collapsed pipe and the supervisor had to come out with a camra I didn't see no collapsed pipe in the camera he even let me see the camera and take video of the what was being seen.Long story short he told me he wasn't able to give me a warranty because the pipe was collapsed.And that's why they have you sign the invoice before there done so they can write whatever they want on the invoice and of course it already had my signature on it. How dishonest.

SABATA TORETTO

6 years ago

Great service. Just knew we had an under-sink leak...turned out to be a 14 year-old garbage disposal gone bad. Installed new one in under 30 minutes, and the price was reasonable! Very friendly plumber and trainee.

Nizar Boodhwani

4 years ago

Ronnie Garrett and his trainee, Ben, came to our house in the evening and gave us an estimate. They were courteous, prompt and professional and I would recommend them for your plumbing needs.

Roger Haydon

7 years ago

The service tech arrived in the time frame scheduled. He knew exactly what to do to fix our issue, gave us a quote for the work and proceeded. He was very professional and cleaned up any mess he made, which is very appreciated.

Mark Trevino

7 years ago

After getting Jerked around by another plumbing company I called Roto Rooter on a saturday at 10am. Clog was fixed by noon and the plumber was wonderful. Couldn't recommend them enough.

pyrocyan858

9 months ago

Very courteous and professional. They were upfront with the costs. Also, explained everything and what our next steps are.

Paul A

5 years ago

Johnny did a great job of identifying the cause of our low water pressure and repairing the water heater. Also had them fix a toilet leak while at house. Fast, professional and respectful.

Kenneth Smith

a year ago

Joseph Fabela is a top notch employee who is very knowledgeable
and provides outstanding service! He deserves a raise and promotion!

Gary Barnes

3 years ago

Very pleased with my service. Technician was very nice and wasted no time in solving the problem. I would call Roto Rooter again if i could get the same technician. (DUSTIN)

andrew cox

a year ago

Rotor-Rooter did an excellent job replacing my water heater and being very prompt in their response. Thank you again!

Duchess Curtis

2 years ago

Aaron was very courteous and worked hard to resolve the issues. Even when he had to return a few hours later he was amazing and had a good attitude.

Maria Luisa Obregon

a year ago

Plumber did not show up during scheduled window of services. When I called I was told that “ everyone was busy and they can not guarantee if they can make it”. This company is a joke. Do yourself a favor and look somewhere else for your plumbing needs.

Juan d.

5 years ago

I've had a few pex pipe leaks causing water damage. Fernando and Juan with the water restoration group have taken care of all concerns/questions. They were always prompt and did what they did they'd do. I highly recommend those two if water mitigation/restoration is needed.

Roy Hernandez

6 months ago

They were onsite after hours within an hour. The onsite plumber was very help in explaining the cause of the problem and provided multiple solutions to remediate our sewage issue. Overall, great customer service and excellent plumbing work.

Roshonne Birch

5 years ago

I called on a Sunday early afternoon & Mitch came on call to service my continuously running comode/toilet with the upmost professionalism. He addressed & explained my issue thoroughly & what it took to repair it. His expertise & service was greatly appreciated.

Susan Weber

4 years ago

Dustin, the tech, was extremely helpful and respectful .He came to the house in a very timely manner. We had a clog in the master bath, which he cleared up. Upon completion he left the room very clear. Our thanks to Dustin

Randall Hajovsky

3 years ago

Ronnie Garrett arrived on time as scheduled. He was very professional, knowledgeable, and happy to help. Will use Roto Rooter again.

Christopher Moore

2 years ago

Joseph was absolutely excellent with his kindness, knowledge and workmanship! Great young man with a bright honest future! Thank you Joseph!Water Restoration team showed up the same day with the estimator and crew to remove the dry walls and place the fans! All in one day I replaced my heater, fix my water pressure and started the water restoration process as my heater was leaking water from the to for about a full day. Thank you all!!!

Rebecca Swegle

10 years ago

My 2 year old flushed Mr. Potatohead's hat down our toilet in our 20 year old San Antonio house. After a couple more flushes, the toilet stopped working. I called RotoRooter because I thought they had the tools to grind it to dust in the pipes. Surprise! The toy got stuck in the toilet itself and since it is porcelain it couldn't get pushed through. So, we had to go buy a whole new toilet. But, the plumber did the whole job (not including the toilet, which we chose to go out and buy ourselves so we could avoid the 2X markup and pick it out) for the same price as clearing the clog, which was $350- less after an Angies list coupon. This price still stung quite a bit because last time I had a drain clog cleaned by another company it only cost $75. So, our two year old is now looking for part time employment so he can pay off his debts. He is very talented especially when throwing tantrums.

Marc Johnson

6 years ago

I had a clogged drain from the previous owner. Julio Aleman was my technician and was great. He was very knowledgeable and helpful. There was promotion going on that he helped me take advantage of. GREAT DEAL!!!!

Betty JONES

4 years ago

My special thanks to Mr. George H. for the wonderful job he did on tank in two bathroom. He was very courteous and helpful with suggested modifications to install PRV and expansion tank. MRS. B. Jones

Clint Taylor

4 years ago

Justin and Ran did an excellent job. They were transparent with the pricing and the services they provided. They also gave me tips on how to prevent future problems. Highly recommended.

dnf324

9 years ago

Ignacio Esqueda came out to our house after midnight due to a really bad clog in our bathtub. We had wasted so much money on drano products with zero results. Ignacio was able to unclog our drain and helped educate us on ways to prevent this from happening again. This is the only reason we go to roto rooter with any issues we have because not only do they get the job done, but they also assist and educate on plumbing issues. Thanks again for everything.

Brian Rollins

a year ago

Billed insurance company $5k for overflowing toilet that resulted in the demo team demolishing bathroom including cutting out dry wall and door trim and breaking angle iron and valve in the process over the week leading up to Thanksgiving -- 2 weeks later we have an unusable toilet, broken sink, and gutted bathroom.

Meghan Zamarripa

5 years ago

Very knowledgeable with the issues. I appreciated the free evaluation for moisture and clean up services. A little expensive given what they needed to do - however I would use their services again with the quick responses, on time show up, appointment scheduling and overall experience. Thank you Jeff!

Karla Maury

a year ago

Brian & Raphael were absolutely amazing. Overall great work, they did not leave until everything was perfect and working smoothly.

Valerie Martinez

4 years ago

Randall and Justin were very professional and courteous. They cleaned up after themselves to make it look like they were never there. Thanks for the outstanding job, guys. Signed, Steve Benavidez

William McNeill

5 years ago

Thomas with Roto-Rooter was amazing! He explained everything that he was doing, what caused my plumbing problems and how to prevent them in the future! Will defiantly use them again!

tommy t

6 years ago

Fixed the issue but waaayyy overcharged me.I was out of town & shower faucet started leaking& wouldn't stop, needed internals replaced(39.99$ oem part & 10 mins of work, but quoted me around 200-250$) & charged me 350.00$ Including 64.99$ for the piece.I had same problem with another shower & I fixed for 39.99$ & 30 mins of my Inexperienced plumbing time.Never again!

Krissy Jones

4 years ago

Needed a kitchen sink/ faucet and garbage disposal replaced. Joe and Ray were awesome! Professional and fast; maybe took them a little over an hour from start to finish! Thank you!

Laura Darnell

5 years ago

David S. was great! He came out quickly, took time to explain the issue with our pipes in a way I could easily understand. He was really easy to work with.

Timothy Thatcher

4 years ago

Jimmy and Ricky are top notch and consummate professionals I don't give five stars lightly but these gentlemen absolutely deserve it. Why? Because they bend over backwards to serve the customer, know what they're doing and can be trusted . If you need plumbing work don't do what I did and try to go cheap, in the end, you get what you pay for and these guys are worth their weight in goldAgain, ask for Jimmy and or Ricky

Pliny Mier

6 years ago

Xavier showed up when he said he was and was very courteous even though it was late at night. When he told me how much it was going to be, I choked a bit, but when I saw the heavy equipment he had to move and the hard work he did and solve our issue, I was happy to pay it. Thank you sir!

C S

6 years ago

Super friendly and honest plumber came and just fixed what I needed him to fix and I handled the rest. Very friendly, professional, and helpful people. Worth the extra money for the peace of mine and work guarantee! A+++

James Ayers

3 years ago

David S. #3002 was prompt, professional and courteous. Great Job David! and thanks Roto-Rooter for responding so quickly to resolve our plumbing issues.

J B

3 years ago

Very personable. Easy to talk too. Pleasant disposition. Gave me lots of advice to help with my drain issues. Will recommend to my friends to use you guys. Thank you for your service.....?

Mike South

10 years ago

Jesse, the tech that came to our house was very professional. He was very careful to explain the process and made sure to answer all my questions. He made sure was satisfied before he left. Excellent customer service!!!

Cindy Lopez

6 years ago

Their service tech, Julio, was very courteous, considerate and helpful. He explained in detail what he would be doing and also listed the options available to us. He represented your company in a very positive light.

Samantha Espinoza

4 years ago

I love my experience with Roto-Rooter, from the customer service phone call. The technician was knowledgeable, fast and efficient. I will definitely call them again.

Isabel Scanlon

2 years ago

Thank you Oliver, Chris. Very professional and friendly. They took time out to explain the issues we had. We really appreciate their hard work and kindness! Keep up the good work!

Ashley Karstedt

4 years ago

George was fantastic! Very friendly and professional and was the answer to all of our needs. I scheduled an appt online, and he was here very quickly! We were beyond satisfied with our service today!

Keith Hargrove

4 years ago

I highly recommend Jimmy Fisher and Roto-Rooter. As a swimming pool professional I rely on the professionalism of Jimmy to take care of the needs I my clients when it comes to their plumbing needs. There is no other I would use.

Karla Ledum

3 years ago

The service was quick and the plumber was extremely courteous and professional. We had an emergency on the Fourth of July and they were out within 2 hours of our call and had it fixed quickly.

Maureen McElyea

5 years ago

David S (3002) arrived on time and got to work quickly to solve our plumbing issues. He gave an excellent explanation and made recommendations to avoid problems again. Thanks!

Jason duque

a year ago

Good work. They got here took care of the problem quick fast and easy and left. Manager came ran a camera to double check everything works good

Tammie Brown

4 years ago

Roto Rooter always takes care of us at River House. Great customer service. Jim Fisher is always available and very responsive.

Teresa Perez

4 years ago

José Quirino provided excellent service. He was courteous and professional. He even offered advice about allieving my toddler’s constipation! Thanks so much!

David Klass

6 years ago

I had a stoppage on Christmas Eve with guest coming from out of state. Roto-Rooter and Donny was quick to respond and fix the problem before guest arrived. An excellent experience. Thank you Ronny and Roto-Rooter!

Nan Smith

3 years ago

Jose Q came same day to stop leaky toilet that had caused quite a bit a water damage. I can’t thank Jose & Mike took care of us & helped us with the whole process. I’ll call them any time.

Juan Vega

4 years ago

Roto-Rooter responded to our home emergency with efficiency and dispatch to repair a broken water line. Thank you for a job well done.

Trina Hill

4 years ago

George Rangel is the best with Roto-Rooter. He came in a time of need and with his expertise explained what was going on with my clogged kitchen sink. Thanks George you are appreciated.

Dr Dee Jal

3 years ago

Jeff was AMAZING. He was a caring, committed professional who listened then fixed all the problems we had efficiently. Excellent customer service indeed.

James Sheridan

6 years ago

Very Pleased, and Impressed with Jeff* .. The Plummer that you all sent out to my house today!...The service I received from your call center, and especially from Jeff.. makes you all stand out among the Masses!! I sincerely give you all a 4 STAR RATING!! - Excellent Service

Miyavi Fonzy

5 years ago

Great worksmanship, I'm glad I called roto-rooter plumbing service. Knew what to do by looking at the problem, and informed me of what his task was going to be. Didn't even take long, if it was a 10 star, I'd give him that, Thanks Nick.

Jesse Chandler

6 years ago

They came, they saw and they conquered. I lack the technical skill-sets to accomplish what needed to be done but their technician Jeff certainly didn't. I found myself talking man to man with a down to earth and knowledgeable tech who knew just what needed to be done and explained to me my options. Appreciate it!

R J

4 years ago

These guys were great, I would highly recommend them! They were here quickly- assessed and fixed the problem in less than an hour. Both techs were very friendly, helpful and informative.

Sandra Weathersby

3 years ago

I had a kitchen sink clogged my technician name was Dustin Gutierruz had did a great job and answered all of my questions he was very nice and friendly and there timing was fast . I would highly recommend the company to someone else and use there again .

Jill Witherspoon

9 months ago

Fernando was awesome. Explained the whole process and got us up and going again quickly.

Lane Carnes

2 years ago

Excellent service! Ryan accessed the problem immediately and answered all my questions. I actually learned quite a bit from him. He was very professional and friendly.

Jeremy Perry

5 years ago

They were extremely helpful in the past couple of days with unclogging a/c drainage and sending out a water mitigating team which set up their equipment to get our celling and floors dry. Their employees are top notch and very respectful.

elwood holland

4 years ago

Ronnie was professional, knowledgeable and quickly resolved my problem. The overall experience was GREAT! I will definitely contact them again for any future problems!

Garry Conway

4 years ago

Jacob was really professional, kind, shared ideas about the cause of problem and types of faucets. Worked smoothly and when finished, he cleaned up, demonstrated it worked. I would highly recommend Jacob

Nathan Van Orman

10 months ago

I've talked with Nicole and Rob and they are both intolerable. Will not be doing business with that kind of service.

Roland Abney

5 years ago

The service and repair (once the parts came in) was done in an expedited manner and handled professionally. The only problem, that comes at a price, almost $3,000 in labor for three plumbers to work for three hours to install $1,200 in parts.

Valenten

5 years ago

Had a broken solder joint Jeff came out and replaced the joint with a newer style joint which solved the issue. He was very professional and gave me the break down of what he would do before starting the work so I knew exactly what he would be doing before approving the work.

N Ice

6 years ago

I had Ralph come and fix my water heater. He did a great job. Very professional. I would recommend him and his work to anyone.

Awilda Ramos

5 years ago

Jose did a wonderful job with our bathroom, fast service, courteous and professional. We will use Roto-Rooter again. Thank you!

mark b

10 years ago

Had Roberto Rodriguez come out for a clogged drain line. Robert showed up on time and confirmed my problem. He cleared and videoed the pipes.Great job and I didn't feel rushed!Mark B.

Linda Brown

5 years ago

Having Ronny Stidham from Roto Rootor come over was a good decision. He was professional and solved the problem in a timely fashion. We would definitely use them again.

David Hamm

6 years ago

I am so grateful that you sent Julio to handle our plumbing issues. He arrived on time and explained everything to us and was very friendly, and fixed our problem.
THANK YOU!

Bio Junkie

2 years ago

I was very happy with Dustin Gutierrez tech 3381 very friendly and helpful from the get go eventhough it was at 9pm and cold did great job ran the lines and showed me how it would not back up again Roto Rootor you got a great employee on your hands

frank henderson

3 years ago

Excellent service, tech was polite and friendly. Job completed in a timely fashion with professionalism. We will be making roto rooter our go to company for any plumbing needs.

SanAntonio BirthCenter

7 years ago

Johnny, Paul and Julio had our issues fixed within a few hours of our phone call. They took care of us super quick, very friendly and the price was great as well!

Wayne Crooks

6 years ago

Offc. intake was great. Arrival was faster than expected. John Duncan was extremely gracious, knowledgeable, and did superb work at a great price. Highly recommended!

Noah Fielding

4 years ago

Excellent service! I had a leak in my toilet shut off valve and the plumber came the same day and replaced all three valves in my house. excellent customer service!

Nest SaCC

2 years ago

David was such a great technician. Very knowledgeable and went out of his way to explain the problem we had in terms a non plumber would understand. Thanks David

SET Organization

a year ago

Mrs Patty was awesome she cleared the drain in a timely manner then she identified all the problems with the pipe line, her professionalism and knowledge really was appreciated

antonio garza

7 months ago

Excellent service and knowledgeable people came over and did a wonderful job highly recommend them Johnny and Ben were very professional

naomi holguin

6 years ago

This by far was the best service my mother in law has gotten. Ricky was an awesome tech. Very effecient and fast service. Definitely am going to recommend to my friends and family.

Tracey Knouse

2 years ago

Great customer service by techs George and Jose. Thorough check of septic lines and plan for cleaning out tree roots. Very reasonable on price and time to complete.

Roman Blodgett

4 years ago

Jose in Boerne provided outstanding service. Extremely professional, and was very quick to get our lines cleared and quickly identified the problem. Easy and a pleasure to work with.

Jorge Miranda

5 years ago

The response and professionalism of our plumbing expert Johnny was outstanding ! The only thing I took issue with was the repair quote - it seemed a little high but then again you get what you pay for.

cara argumedo

8 years ago

The service tech, Mitch, was great! He came out in a timely manner to fix our problem and was professional, honest and hardworking. We would definitely use him again

Anamaria Arias

6 years ago

Jose came in less then an hour to come and fix our issue . i was going to let him go because it was a bit expensive for me but then he suggested a special that they were having and save me a good amount of money n set down with me and my mother to explain the issues we were having and even showed us what was the issue and i have had other plumbers come and have never been so nice to show us the issue n that about how they can help us fix it i well diffidently suggested them to family and friends and well higher again for any other issues i have with the pipes

Allison Lerma

5 years ago

Plumbing Tech was knowledgeable, friendly and helpful. Service was prompt. I didn’t have to sit around all day waiting. Price was acceptable for the work done.

Gracie Talamantez

2 years ago

George (#150) was very quick, efficient, and friendly. We are very happy with how quickly he was able to fix the problem and work safely.

Austin Griffith

3 years ago

Ronnie showed up with 30 minutes of my call. Fixed what I needed promptly and did it cheaper than most other plumbers in town. Great service.

S Gonzales

2 years ago

Jeff was excellent! He was knowledgeable and explained all of the process and made it easy to deal with a difficult situation! Thank you Jeff, I appreciate your assistance so very much.

SH Sullivan

4 years ago

Excellent service by professionals. They were knowledgeable, courteous and informative. The clog was gone in a few minutes, with no mess. They are definitely my go-to outfit.

Bill Ercoline

2 years ago

Arrived on time, listened to the problem, and then went about fixing it. It took about 30 minutes and they exceeded our expectations. Toilet is back to normal operation. They done good!

Thomas Gage

7 months ago

You could tell the servicemen just wanted to go home. Didn’t even try to clean the drain.

Eva Belletz

2 years ago

Our bathtub and toilet had sewer water backing up so we contacted Roto Rooter and Chris showed up in a timely manner and was very professional and fixed the clog.

Whitney Butcher

3 years ago

Arrived exactly on time. They quickly figured out the issue and fixed it without any hassel. Rafael and Johnnie we're quick and professional, upfront estimate was exactly what I was charged.

Sal Riojas

6 years ago

I was having an issue with a clogged line and tech Julio #3318 came and demonstrated nothing less but professionalism, persistence and great work ethic to get my line cleaned out. I will most certainly be using this service again if ever needed and request this tech by name if possible. Thank You!

Carola Nolan

7 years ago

Paul (Tech #507) did a great job. We had a clog in our line. He ran a cable through our kitchen ptrap and cleared the clog. Thank you Paul.

Jessica Guerrero

2 years ago

Donald was very professional and nice. Got the job done quickly and on Thanksgiving! Definitely will call this company again if needed.

Lillian Riojas

4 years ago

David S3002 was amazing this morning. He diagnosed the issue and fixed it. Very reliable!
Call Roto rooter and ask for him

kenneth deremer

3 years ago

Great timing. Tech was early and it was a free quote. Now the thing is the quote was way off from other plumbers. I mean $250.00 off. These guys are extremely expensive.

Barbara N.

8 years ago

Roto-Rooter of San Antonio was very prompt and reasonable for a Sunday morning call. Technician, Larry, was professional, courteous and conscientious. We always call Roto-Rooter!

Salvador Morales

3 years ago

The technician was very knowledgeable and professional. He gave us the best possible price and was able to fix our problem within 30 minutes.

Julie Bowman

5 years ago

Joe came out and fixed my shower faucet in less than 45 minutes. He had to come in a do a job of an another plumbing company that was suppose to be at my home a day before. The other company never showed and kept giving me the run around. Thank you to Joe and Roto-Rooter.

Kelliel E.

5 years ago

Expensive, but I feel they took care of us! The men doing the work were quick and courteous- everything was completed in a timely manner. They project manager even double checked tbe work a few days after.

Alexander Daniels

4 years ago

George #150. Very professional. Quickly diagnosed problem and recommended solution. The work was done quickly and checked for resolution. Area was cleaned and guarantee explained. Highly recommend and will definitely use this company if needed in the future.

melody manescu

4 years ago

They did a great job replacing rhe main line. It was more expensive than other companies but we thought the difference was worth using a name we could trust and having a guarantee we could count on.

kat martin

5 years ago

The service representative was polite, knowledgeable, and timely. All my concerns were addressed, questions answered, and the information given on preventative care was given in a professional manner.

Louie Ramirez

4 years ago

Jim went above and beyond for my service call. Was polite, informative and was in and out of my place within 10 minutes. Great guy and awesome customer service. Definitely recommend.

Catherine Dirmeier

3 years ago

Randall Nunn was very professional. I highly recommend Roto Rooter for my plumbing needs. Will be my only plumber. Thank you so much.

tanya thomas

5 years ago

MR RANDALL WAS VERY NICE AND RESPECTABLE AND WORE PROTECTIVE FOOTWEAR IN MY HOUSE. I HIGHLY RECOMMENDED THIS COMPANY CAUSE TO DO GOOD WORK AND THERE NOT EXPENSIVE LIKE WILL FIX IT AND AMANDA PLUMBLING. PLEASE GO WITH THIS COMPANY IF YOU WANNA SAVE YOUR MONEY.

Kelly Oyer-Peterson

5 years ago

We had a leak over the holiday weekend. We called Roto-Rooter and received service within an hour. Roto-Rooter was very prompt and efficient!

Oscar Trevino

2 years ago

Very professional, on time, very neat, quick to resolve the issue. Drain technician Dustin Gutierrez text number 3381 is the perfect employee. explain everything in detail.

John Batchelor

3 years ago

Ronnie and Randall were very professional, friendly, and fast in replacing our broken water heater. Would give 10 stars if possible.

Lisa Powell

5 years ago

Maurice came out and was very courteous, explaining things as he worked. Then a guy came out with a camera and showed me my pipes, explaining how it got clogged. I would highly recommend!

Daniel H

7 years ago

Fast, efficient and friendly. Honored the discounts I had as well. I appreciate the help guys. As a military member I appreciate fellow members both now and former, Alex was very friendly and really helped me out during this stressful time.