Description
Founded in 1989. We back up our work with a 100% customer satisfaction guarantee. Plumbers pass background checks, drug testing, and are thoroughly trained to our high standards. Polite, on time, clean, and respectful. Qualified plumbers can repair water heater leaks that are common in older Dallas homes and businesses. Licensed and insured Dallas plumbing technicians can replace damaged pipes due to improper installation from other plumbing companies. Extensive training on the inflow and outflow of water and waste in the Dallas water and sewer pipe system. Stay abreast of new technology and can inform you of energy-saving tips. Inspect your pipes and tubes when purchasing a new or older home. install a durable, guaranteed plumbing system.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Air Conditioning System, Bathroom Plumbing, Certified Plumbing, Clogged Pipes, Emergency Services, Filter Installation, General Plumbing, Heating & Cooling, Heating Systems, Home Inspections, Home Repairs, Latest Plumbing, Mold Removal, Perma-Liner™, Plumbing Design, Plumbing Inspection, Plumbing Inspector, Plumbing Needs, Preventative Plumbing, Residential & Commercial, Residential Plumbing Services, Septic Tank, Sewage Backup, Sink Installation, Slab Leaks, Tubs And Showers, Water Conservation, Water Damage, Water Filter, Water Filtration System, Water Filtration Systems, Water Leaks, Water Lines,
Reviews
I can't express the amount of gratitude I have for this company after my 1st experience today. Denise, was so compassionate, caring, empathic, and very human as my 1st person of contact with this company. I was overwhelmed with feelings of not really knowing what to do about my problem. Denise, contacted me back right away with a plan to get things done today! I greatly appreciated that. I had been without running water since yesterday afternoon. Daryl, a phenomenal man who was also kind and smelled good. He did his assessment and spoke to me in detail about the plan of execution to get my pipe fixed. Upfront pricing explained before any work was to be completed. He overseen majority of the work as it was being done. His crew arrived digging within 30 mins. I was amazed by their response time. They took very good care of my grass and localized the area where they dug. Blake, came in to fix my pipe. He even showed me the actual piece replaced that was the source of my leak. I will definitely continue doing business with Metro Flow Plumbing. They are licensed, professional, honest, and on The Best Picks Reports and now I know why.
Casey Andrews
4 months ago
Ted managed a big plumbing project at our house last year and he resolved a couple of smaller issues that popped up this month. He's always professional and courteous. He explains the issues well and gives me options and pricing before doing any repairs. Trustworthy!
Jordan and Juan were so friendly and informative about my drain issues; explained all the possible causes and ways to resolve, starting from least expensive to the most. Very courteous and helpful. I would not hesitate to have them back, should there be a need, or use Metro Flow again. Five stars and an A+!!
Laura Lacritz
4 months ago
We were told by another company we had a broken pipe but it was really a clogged drain. Metro Flow knew right away what the problem was and worked until they got our drain working again. I was impressed by their knowledge, professionalism, and honesty. I like the printed set fees so there is no question about what the services will cost. I will definitely use them again!
Our main line from the house collapsed. This was after hours for Metro Flo. Our technician was still on call and able to come out and assess the problem that night. He talked over what would need to happen and was able to show us the exact cost and book the time for the labor. Very professional and it was a relief to know they had enough crews on hand that the work was going to be done within 24 hours. I would highly recommend Metro Flo.
Michael Isaacs
5 months ago
Could not recommend them enough, they were so thorough and detailed through the whole process and answered all my questions. We had a old toilet pipe and they replaced it within a few days. I also want to shoutout the excavation team they use, they did a great job and even came out in below freezing weather to finish the job and were so nice and accommodating!!
JoAnne Fitch
4 months ago
I'm very pleased with the work Metro Flow did in replacing all water pipes under my home. Forrest was pleasant and helpful in my understanding each step. I appreciated the through clean-up. I'm glad to recommend Forrest Ferrell.
Karen Thomas
3 months ago
Jordan was very professional and friendly. He assessed the situation and then discussed the potential problem(s) and the associated costs with us prior to beginning the work. In a fairly short amount of time, he was able to resolve our problem and get us back in working order.
We had a water leak coming from the kitchen drain, but was draining in the garage. Weird. Had to call and have an emergency consult. RJ & Ted were able to take the call late and were on site at 6pm. They were able to locate the affected pipe with camera.Because it was late we needed to reschedule the work to be done two days out. Which was today, Christmas Eve! They came sharply at 9AM and were done by noon.Not only that, they were able to patch and repair the wall that was cut with some scrap sheathing we happened to have. Amazing, because this is not part of their normal job. And on Christmas eve too! We probably would have had holes in the wall for a couple of weeks before we could get around to patching it. Really it saved us from having cold air coming into the house and spending money on a contractor.Great communication and great problem solving. Above and beyond really.
Our technician was GREAT! Explained everything that was wrong, and talked us through everything the entire time he was in our home. The company was able to send someone out within an hour and a half of my call.
Rosalind Moran
a month ago
The technicians arrived at my house as scheduled. They explained the procedures for the leak detection and any change in price due to the outcome of the inspection. They were presentable and polite.
Aaron Bugher
4 months ago
Communication from Metro Flow was fantastic. They were upfront and honest about their availability during the Christmas freeze and followed through with their scheduled appointments. I will be using their services for any future plumbing work.
The crew at Metro Flow Plumbing have done an amazing job on a septic to sewer hook up in Southlake TX. They have been wonderful to work with inspite of all kinds of problems with the elevation, the old tree roots and the city not marking a water line. They explain everything that was going to happen each day clearly. Boy does Southlake know how to fix a water problem when they need too. They came with a monster truck and had a crew that jumped right in and went to work.
Estee Jaacovi
4 months ago
They came to my rescue late in the evening on a Saturday. They had a water heater on their truck and were able to get our hot water restored that same night. I appreciate their prompt service so much! Thanks for not leaving me hanging until Monday. The techs were kind, informative and efficient.
traci hemminger
a month ago
The service technician explained everything very patiently to me and showed everything to me as well, so that I understood exactly what was going on. They were scheduled to come out tomorrow, however, they had a cancellation, and were able to squeeze me in happily!
Sameera Moosa
a month ago
Had an excellent experience using Metro flow for the first time. Our technician, Jordan, was super helpful and friendly. Would def use them as my go to plumbers and highly recommend!
Cathi Maxwell
4 months ago
I can not say enough great things about this company and Forrest! Super responsive and professional. I called them at midnight and they were at my home within 20 minutes! I now have a go to plumber! Thank you Metro Flow and Forrest!
Jordan with Metro Flow did phenomenal. Informative, found the issue in minutes and made a gameplan to get it fixed. EXTREMELY helpful and personable! Highly recommend and think he should be PROMOTED :)
Chris Barnett did a fantastic job fixing our problem. Total professional and on time. Will definitely keep using Metro-Flow with any plumbing issues that arise.
Thomas K. Mathews
7 months ago
Jordan and his assistant arrived on time, detected problem and explained the issue.
Very professional, friendly quick service.
Will be glad to call them again and recommend to anyone.
Michelle Reed
7 months ago
Ted and crew were absolutely wonderful. Explaining to me and my mom what needed to be done and why. Giving us options and letting us feel comfortable with the decisions we needed to make on some major repair jobs. We have had so many bad experiences with plumbing companies over the years, it was awesome talking with people who were down to earth and honest. I would highly recommend them.
Both RJ and Jordan have been incredibly helpful and informative and actually helped save us a lot of money. They get the job done right the first time.Thanks guys! Jacob Hedke
Sheila Housley
a month ago
Highly recommend Jordan Ashcroft. He was very professional also kind and pleasant to deal with. He represented MetroFlow well.
Lynnette Stotz
6 months ago
Had a toilet back up late on a Saturday before Thanksgiving. Metro sent out help within the hour and they fixed our problem before 9pm.We knew they would charge more for an after-hours call but we definitely got what we paid for.Would definitely recommend them for speedy service and courtesy.
Norton Richardson
3 months ago
Blake was very professional , he inspected our water leak in my front yard. Explained the need to repair the water line with the latest materials to prevent additonal problem. Blake arrived for the inspection on time. I Highly respected his knowledge, courtecy and desire to complete our repairs soon. His recommendation to America Water Resources of Texas should be approved ASAP.Norton Richardson
Jeffrey Prugel
6 months ago
Chris was very knowledgeable and professional. I thought he did quality work in a timely manner. I will not hesitate to call Metro-Flow Plumbing again.
The Metro Flow Plumbing service was excellent and the servicemen were excellent. They worked to find time to repair my problem during a very busy and very cold day. I am grateful to have such a great plumbing company in my area.
Cassi G Hardin
6 months ago
Chris, Ted, Mike and all assistants involved were very professional and honest from the beginning. Sunny, Vanessa, and all office staff were helpful although I called several times a day to ask questions!! ? Daryl was a big help with financing options also!!
Blake & Michael were great. They did a thorough inspection & helped me prioritize the most crucial repair needed. They answered my questions and I felt they were honest with me. I highly recommend Metro Flow.
Excellent service. It was hard to get scheduled on Mon, the 26th, but once scheduled, the work was completed quickly and professionally. The service tech was personable and helped resolve the problem quickly. Thank you!
Brenda Podrouzek
9 months ago
David was very professional. He was upfront with the charges which I really appreciate. He was thorough and the work was completed satisfactory . Definitely recommend this company.
The technician came on time, gave me detailed information about my problem and completed what I wanted him to do quickly. I am happy with the results and appreciate his help. Would recommend him to others.
Charles Yates
3 months ago
I was very pleased with my service . They were swift and very kind . I would recommend anyone with plumbing issues to use there service . I have found my new plumbing service !!! My technician Romero was very patient and walked me through everything that was going on with my problem . They also waited for me to get home and most companies would not do that . I will be using this service from here on out !!
Donald Roberts
6 months ago
Crew arrived early and was very responsive about sharing the repair details with us. Good friendly service and more responsive about what was happening than the information you get from a lot of doctors.
Did very good on a difficult and involved task.
Jacques Bares
a month ago
It was my first time using them and I'm very pleased with their work and professionalism. Will use them again if any plumbing issues arise.
Cherrel Adams
3 months ago
Metro Flow Plumbing is top notch! Chris B. was knowledgeable, helpful and honest. I didn't book the repairs but I plan to soon!
Jennifer Magee
4 months ago
Thank you so much for getting out here in 24 hours. Was disappointed that our Diamond package expired last week but that happens. Our pipes burst due to freeze so the value is pricelesss. Thank you Metroflow.
Fast professional service. Questions with accurate and easy to understand explanations. Cleaned up after finishing. This is the third successful job they have done for us.
They have the most amazing customer service and are extremely professional. We had a water leak late at night and their technician, Blake, was extremely responsive, friendly, knowledgeable and helped repair our issue very quickly in the middle of the night. I would absolutely recommend this company to anyone and will definitely be using them again in the future.
RJ and assistant were very friendly and professional. I had an emergency repair needed on Sunday and we’re here within an hour!
I have used Metro-Flow three times and won't ever use anybody else. They have been nothing but professional, friendly, and extremely knowledgeable. They never try and sell me something I don't need, and they get the job done quickly but never at the expense of quality of service. They are one of the few companies out there that understand what customer service is all about. The fact that it is a family owned business is just a bonus. LOVE THEM!
Chenam nguyen
3 months ago
Forest Ferrel explained very clear what he will do repair , diagnose, how much it cost , very knowledge to answer my questions and I was satisfied from Plano Feb 2023
RJ and Michael went above and beyond what was asked of them to do. They fixed our broken toilet and replaced a leaky water line. I highly recommend Metro plumbing.
Suberna Guhan
4 months ago
The plumbing technician was on time, very professional and resolved the issue in less than half hour. I do feel the fee is expensive but then the service was up to the mark.
Brendan Smith
2 months ago
Super fast service and the most friendly people on call. Job was done quick and had all my stresses taken care of. ?
Damien Archer
2 weeks ago
Told me exactly what the issue was and did not try to up sell me on anything I didn't need. I will definitely use them again.
Customer service was exceptional from my initial call, to confirmation call, to actual appointment. The guys (RJ and Ted) showed up at the expected time and were clean in both appearance and while working. Listened to all my concerns and then went over pricing. I called for one main concern but they were also able to take care of several other issues I had been putting off. (Loose shower handle, one new faucet, and tub that didn’t have working hot water) Really great service from beginning to end- will definitely call them again.
RJ Romero was very kind and helpful. I would use them again.
Sara Mallicoat
6 months ago
Had amazing service from the beginning with scheduling to the technicians when they were on site. Every step of what they were doing and why and things that may need to be fixed in the future. Highly recommend and will continue to use their services in the future when needed!
Ted Spillman is my new favorite person. Our water heater ruptured while we were out of town late at night and Metro-Flow Plumbing got the amazing Ted dispatched to us immediately while all the other “24 hour” services told us we’d have to wait till 9 am.Ted arrived quickly, got everything under control efficiently, helped coordinate with my mom, got water damage mitigation set up through another company, found a new tankless water heater that is especially made for our old house (and didn’t require a new gas line!), answered all of our questions, and installed everything beautifully. He kept us informed from afar with clear information and honest guidance. He (and the guys he was working with) were kind, professional, and respectful of our home. He really went above and beyond and I’m seriously considering creating a Ted fan club and making tshirts.Metro-Flow has a new customer for life. Thanks, Ted!!
Kimberly Mancillas
5 months ago
A pipe burst in my house. It caused terrible damage but Jordan was incredibly professional & reassured us through the whole process. Exceptional customer service !
walt Summers
3 months ago
I would hire him again in a second. Very personable, knowledgeable and fast. Best plumber we've ever used
Casey Sullivan
a year ago
We had a great experience with Ted and Metro Flow Plumbing. Our old cast iron pipes were leaking underneath our house (built in the 70s) and they were able to do a combination of replacing and lining without much tunneling. Everyone who worked at my home for this project was very professional and kind. I appreciated that they tried to give us as many options as possible. I would definitely recommend them to anyone with an older home. Other companies had told me they’d need to tunnel in 3 places outside and possibly inside our house, so the lining that Metro Flow offered was MUCH less invasive.
I placed a weird call. My cat went missing and I called for someone to come out and check to see if Inky (cat) didn't get behind the dishwasher, refrigerator, washer/dryer. I did not get the names of the 2 men who came but they went beyond my expectations, they were so nice. They searched everywhere but Inky was not talking. Inky was eventually found in the garage the next day hiding.
Very professional and informative. Fair price and great customer service! Highly recommend!
craig walker
7 months ago
Chris saved the day for us coming in behind a bad contractor and fixing all the items they had messed up! He was very thorough & professional and saved us from many future problems! He's our plumber! Cant say enough good things about him!
I spent $90 just for someone to knock on my door. Once the dispatcher was there, I was told that it would cost another $350 just to look at my hot water heater and tell me the issue. The office and dispatcher's communication is horrible. My hot water heater is still broken and I'm $90 short. Blake the plumber was a great guy; however, the miscommunication is on the company. This would have cost me half the price of the product they are troubleshooting....I love it when companies reply. Thanks for paying attention and under standing my frustration!
Dana Garnett
7 months ago
This visit was a routine check of all the plumbing functions in my home included in my Diamond Club membership with Metro-Flow. The technicians were timely, courteous, professional and knowledgeable. Having this service helps provide peace of mind knowing things are working well in my home. Thank you!
Chris was thorough and his customer service was exceptional! I will certainly recommend him.
Monika Loeffler
4 months ago
Ted did a great job explaining all of our available options so we could decide what was best for us to do.
Tabitha Hodge
a month ago
Chris was very professional and explained everything we needed to know about our new water heater.
Brandon Blythe
10 months ago
Forrest did a great job getting me taken care of quickly and in a timely manner. He He clearly communicated pricing and expectations and texted me pictures of the finished product. Scheduler was particularly kind and helpful in scheduling. Great job by both.
Alexandra Wagner
11 months ago
Metroflow is owner-operated, which is super important to me. Owner Rick Moreno is very professional and knowledgeable and trains his technicians very well. This time I had Ted Spillman come out and had a great experience once again. In addition to being timely (they took note that I would love to have them come earlier in the day, and were even able to accommodate that request), Ted was super friendly and personable as well. Plumbers are never cheap, but these are worth every penny and they stand behind their work.
Chris came out to our residence at 4am when we had a plumbing emergency. He took the time to fully investigate the issue and resolved it promptly. We were extremely appreciative of Chris and his work. We will definitely use them again.
What a terrific business, and experience! My fiancé and I had a water heater problem immediately after moving into the DFW area, and Metro was able to have somebody come out within an hour - and then resolve the issue for us in less than 30 minutes!!Extremely happy with the results we had, and will definitely be calling Metro again in the future
Christina Courts
6 months ago
Ted was amazing, professional and super kind! If ever I need a job done again, he's the only one I'm calling!
Jordan explained our options and then worked very diligently on a challenging repair. Saved us $$$!! Thanks, Metro-Flow!
Very polite and knowledgeable, explained the issues and the potential remedies clearly. Really nice young man, and the assistant tech was great too. Makes you feel you’re getting great value on top of feeling like you are cared for.
Meg Milosevich
7 months ago
RJ and Michael used their pipe camera to detect a blockage in our outdoor pipes that was causing bubbling in our toilets and sinks as well as an awful smell inside. They cleared the blockage and then found out we had a section of old cast iron pipe that was degrading and needed to be replaced with pvc. Overall, they were efficient and helpful as well as so polite and decent, hard working guys. Our fix happens to be expensive, but the guys were up front about costs no matter what path we ended up taking. Would highly recommend Metro flow plumbing and RJ and Michael.
Emily Johnson TX
3 months ago
Used Metro Flow for a cast iron plumbing inspection. They were thorough and took time to answer my questions.
Felt that Chris was very professional and answered all my questions. Happy and grateful with visit and suggestions.
Ted and his assistant (nice guy but forgot his name and lost card) were prompt and explained everything along the way that they were doing to fix the leak on my shower faucet. They helped me to explain all potential repair options to meet my need for fixing the leak. They even were kind enough to show me how to shut my water off in the event of an emergency. All in all, I was very happy with their professional services and hope to get as great of plumber services in the future. I would recommend them.
Blake did a fantastic job on my faucet replacement. I had an unrelated water heater issue the next day and he came back immediately to figure out the issue. Great service, will utilize Metro Flow going forward!
Blake was very professional and answered all my question I only gave 4 star because price seems kind of high maybe because it was a sunday.
Mary Buenrostro
a year ago
Forrest and Matthew were exemplary plumbers. They arrived on time, consulted with me on the specifics of the job, and performed the job in a timely, professional manner. They maintained clear communication and let me know when the water would be cut off and restored They were excellent representatives of Metro-Flow Plumbing.I highly recommend both the company and the specific technicians.
Great job by Forrest!! Very courteous and professional. Keep up the good work!
We have used metro plumbing twice now and both times they have been amazing! Very knowledgeable, on time, and able to get us in quickly! Didn’t overcharge for stuff that wasn’t necessary which we also appreciated. Highly recommend.
Carrie Beckner
a year ago
Ted & Sam arrived on time, the office even called to ask if they could arrive a little early which worked out great for me. They identified the problem quickly, explained my options and pricing before beginning work. They had all the parts they needed on hand and completed the fix in under an hour. I'm very pleased with the repair. They also offered advice for a new unit if/when I need one.
Christopher Harich
a year ago
Daryl and crew were just amazing. They are the utmost professional and discussed all of my options. It is quite a big job that they are going to do for me and I appreciate such a straight forward approach with state of the art technology to solve 1980's home problems of sewer relining. They are definitely the best in Dallas and you would be crazy not to use them. Please do not risk one of your largest investments, your home, with anyone else or inferior technology. I can not say enough great things about this team and this company.
Jane Leal Ledesma
2 years ago
The technician, Ali, was excellent. He was knowledgeable, professional, patient, thorough and had stellar customer service. It was clear that he knew exactly what to do during such a stressful time for me and was very patient during his service time. Thank you so much for sending him out to do the work. I would recommend him to anyone. He does great work the best! He is definitely an asset to your company. Thank you.
Chris did an awesome job. He arrived swiftly, diagnosed my problem, gave an estimate to fix it, and corrected the problem in a timely matter. I hope Metro Flow Plumbing considers Mr. Chris a valued employee, because I do! Thanks Chris!
Frank and honest assessment of the issues with my sewer lines.A previous plumbing company did not find the clog in my sewer line and quoted $70,000+ to replace all sewer lines. Ted showed me with his video equipment a lump of fibrous material that plugged one line. Ted suggested a drain clean out service tens of thousands of dollars below the earlier estimate.
Hey they may be a little more $ but the quality, upfront honest, professional work you can't beat. Will definitely be using them for now on.
Cynthia Long
4 months ago
Quick service! Great job! Targeted the problem right away! Thanks for cleaning up after job was complete.
Linda Dorton
7 months ago
Kind and professional technician. Listened to my concerns. Thorough explanation of the problem and current/future process to remedy the problem. Left my home in the same state as prior to his work. I will definitely use this company in the future.
The issue I have with this company is their pricing was substantially higher than their competitors and the way they do business is to al carte you to death with services. We had someone come out and fix the problem for $200 in less than 20min. Ali with this company was in our home for several hours and we were charged over $500 and he fixed nothing. That was just to look to see if he could find out why a toilet was backed up after one flush. We were never given any assurance that he knew what the problem was. As a professional he could not identify any issue without charging to confirm. We had someone come and do the exact same thing Ali claimed to do and fixed the issue, also as a professional he could tell me exactly what the issue was based on what he saw. Ali For some reason could not, he even tried convincing us that the only way to fix the problem was to change the piping underground and that was going to cost us over $3,000+. I can't believe that anyone would try to do this to someone. Now we've wasted over $500 for a problem that wasn't even fixed in the slightest. Unfortunately, I could never recommend this company. The most disappointing service experience I've ever had. This was a simple fix turned into a major issue by this company because they thought they could score big instead of just trying to fix the problem. The final determination was a blockage of wipes that was pulled out from using the snake which Ali claimed he could not do because it was full of water. The other company had no issue doing so and even showed me what he pulled. Could never use this company again on principle.
Michelle Dean
2 years ago
Sal and his partner were amazing! They saved the day! They found and repaired our leak in a timely manner, were professional, and knowledgeable. We would definitely recommend this company and we will use them in the future with any additional plumbing needs. There was one hiccup in the beginning with scheduling our service request, but Daryl (manager) called me to apologize and correct the situation. Amazing team!
Mary Harvey
10 months ago
Blake did an outstanding job unstopping our drain. He was very professional and courteous. Metro Flow is #1 in our book. Thanks for always being on time.
Jordan was great! On time, friendly, and knowledgeable. Thank you!
wanda bradshaw
2 months ago
The service was excellent and the worker explained very well what need to be done. Thanks
Blake was first rate. Replaced a shower valve. The entire Metroflow team gets 5 stars. Courteous, helpful and professional.
Nunya Bizness
10 months ago
Chris Barnett and one of his colleagues came out and flushed our water heater for us.Both good guys, were on time and very helpful.Would recommend.
Constance Shaw
a year ago
Excellent service. Very courteous and patient. Also promptly answered follow up questions. I'm impress with there services and I'm so happy
I didn't just choose just anyone to repair the leak at my home. The ladies there are so professional and I love it.
Forrest, Daryl and the team at MetroFlow plumbing helped us get our gas line and kitchen line replaced. They walked us through the whole process and where very knowledgeable. We hired them to do a simple drain cleaning because our sinks were overflowing and they realized quickly that snaking the drain wasn't going to do it. Instead of taking the easy money and snaking our drain, they told us it was just going to be a band-aid on a more serious problem. Very happy we found these guys and will definitely hire them again.
Felicia Jacobs
a month ago
They did a great job explaining everything to me.
Chris was very responsive and knowledgeable. He was able to address our leak and address the problem promptly. Would definitely use this company again!
Donna Fielding
8 months ago
I appreciate the service Forrest provided. I will ask for him by name for any future repairs. It’s good to have someone you can trust to take care of your home plumbing needs.
Brandon Brown
2 years ago
Sal did a nice job using a camera to inspect the sewer lines and did a great job removing the toilet and resetting it when he was done running the camera down the sewer line. Nice guy and explained the process and his opinions very well. I'd request him by name next time I have an issue. As for value, I don't know how the price of service compares to other plumbers. He arrived on time, at the beginning of the time-window and I received a call from Metro-Flow Plumbing around 30 minutes before he arrived. I don't have any complaints.
Robin Hemphill
9 months ago
Gas leak pipe repairs. Company is good information and helpful. Just communication was spotty. I always called for updates. It was never initiated by the plumber.I still don’t have an itemized invoice
Metro Flow was FANTASTIC to work with. They were professional, timely, friendly and did excellent quality work. We had lots of plumbing work done in the yard and when they finished, the yard looked like it had barely been touched. Our new gas line and plumbing work great and we couldn't be happier.
Stephanie Whitaker
a year ago
We have a commercial office space that had both toilets backed up early yesterday evening with 40 clients in the Bldg. Out of all the plumbers I frantically called Metro was the only one who responded and thankfully RJ was able to make the drive out and fix our problem. Very professional and I received a detailed invoice regarding the work. Highly recommend!!
This was the second time I used Metro Flow Plumbing and needless to say, they did an outstanding job with my gas leak issue. Venessa at the office, RJ and Darrell came out to assess the problem with my water heater / gas line leak. Everyone was extremely professional and handled the job with care. Cannot recommend MFP more. Always appreciate them and the work they do. Thank you!
Grace Dunham
5 months ago
Very helpful in explaining what our plumbing issues were and providing multiple options on how to solve them
We have used Metro Flow many times and each time the quality and professionalism of the service are consistent. We even had an error made by Metro Flow which they promptly took accountability for and corrected. On the next visit Blake remembered and again apologized. Every service person I have worked with has displayed the same level of care, great customer service and reliability. I HIGHLY recommend Metro Flow for all plumbing needs.
Francis Anaya
3 months ago
Explained the problem to my leak very clearly for me to understand. Great communication
Marie Blackwell
a year ago
Ted fixed my shower faucet and sink and showed me the problem and explained how it all works. While I will never be a plumber, I am definitely glad that Ted is able to help a girl out! They treat customers as family and that is what is important. Compassion. Thank you Ted and RJ and the rest. I know Dad is happy y'all are continuing to take care of me! Merry Christmas!
Both faucets in laundry room were leaking. Called to schedule appointment and they had a good availability of times to fit my schedule. Metro-Flow called an hour before to confirm the a appointment and later texted me Chis was on his way. They were upfront about their $89 consult fee when I scheduled the appointment so there were no surprises. They don't charge by the hour but by the job. Chris was very professional and we discussed the option or repair vs replace including the prices. Chris was professional but very conversational and took time to explain things. I had him replace both faucets (40 years old) and he completed the job in less than an hour. He left the area clean and made sure there were no leaks. I was impressed how he sweated the joints so cleanly, no solder drips running down the copper pipe or excess flux. Excellent work. They have a $30 off coupon on their web site so made sure you print it up and use it. Thanks Chris and Thanks Metro-Flow
Blake was amazing and detected our leak.
Thanks!
Robin Collier
10 months ago
Metro Flow is the best. They've always done good by us. All of the Plumbers know their stuff, and are very friendly. You can't go wrong with Metro Flow Plumbing. Our Plumber Sal was the best, found the problem, offered the solution. Was extremely helpful and kind. We appreciate all he did to help us.Thanks to Forest Ferrell for the complimentary check he did. He flushed our water heater and checked to make sure everything was in good shape. He also went above and beyond and glued down a piece of floor moulding that had become unglued in the front part of our house. We are so appreciate of his doing that for us.
Nenita Deveza
2 years ago
Ali, had done a tremendous job in showing and explaining the details of the dish washers leaked. My husband and I saw the sincerity and enjoyment of how he did his duties. Can not think of anything else to see the beauty of a person who tried his best to accommodate his clients to keep them happy and that is what he is . I also cheer, Kudos how patient and respectful their reception staff, Vanessa, that each time I made a call she was so respectful and courteous and loving of her answers and statements. Pride to all the staff of Metro Flow Plumbing.?
Joseph Robertson
a year ago
Chris M Barnett did a wonderful job came out to our business and found the stoppage. Him and his co-worker both did an excellent job and will use again if we ever need it!! Thank you Metro-Flow Plumbing!!
Christian Rios
2 years ago
Had a busted pipe outside and looked on google and called another plumbing service and was greeted by a very unfriendly and unprofessional person on the other end so I hung up and looked more and found Metro. I was greeted by Nicole who was the one of the most professional and friendly receptionists I’ve ever had the pleasure of speaking to. She was clear and concise about pricing and availability and made me feel valued as a customer right off the bat! The technician RJ showed up on time and was very friendly and cool! We talked shop as he surveyed the busted pipe and then he went to his truck and came back and had repaired it in literally about 30 seconds to a minute. I couldn’t be more happy with the service I received and I highly recommend this company!!
Abraham Jacob
2 years ago
Mr. Ali was on time and after having a discussion with me, he immediately found the problem. He then showed me my options and the cost associated with the repair. He secured the leak to prevent any further leak until the parts could be ordered and properly installed.He was very professional and very knowledgeable about his service and provided information in a video format to make me understand where the system failed and why.I recommend Mr. Ali to anyone without any reservations and feel that his advice and recommendations are sincere and honest.
Toni Cummins
4 months ago
Ted was on time, professional, engaging and funny. Thank you for answering all of my questions!
David Glazner
10 months ago
Ted was prompt, professional and did high quality work. He kept me informed along the way and I knew the job had been done right as he departed.
Lucina Thompson
a year ago
This was a tough job in an old house with old plumbing that was not well done. The lines had clogged and this team of men went above and beyond in figuring out a solution that did not break the bank! They were kind and caring to boot! Really appreciated their work ethic!
RJ was very professional and did a great job installing our new toilet. He explained everything that would be done beforehand and all the charges for it.
Veronica Wilson
a year ago
Daryl and Ted thank you for coming out today and inspecting our home for gas leaks. Your explanation and professionalism were above and beyond any other service company we have ever had. We truly appreciate Metro-flow Plumbing for their fast response and caring attitude.
We had someone come out and fix the problem for $200 in less than 20min. Ali was in our home for several hours and we were charged over $500 and he fixed nothing. We were never given any assurance that he knew what the problem was. It was always, we won't know until I check, but if I check it's gonna cost you this much more. Of course he didn't use those words but that was definitely the sentiment. My husband and I were very disappointed and we knew something wasn't right but we had to eat the cost once he was out. He tried convincing us that the only way to fix the problem was to change the piping underground and that was going to cost us over $3,000+. I can't believe that anyone would try to do this to someone. Now we've wasted over $500 for a problem that wasn't even fixed in the slightest. Unfortunately, I could never recommend this company. The most disappointing service experience I've ever had.
Larry Conner
8 months ago
Excellent service. Very professional, courteous and genuine. Would call on him/them anytime we need plumbing needs.
We say “thank you”
Metro Flow (and Sal) did a great job. I called this morning, they scheduled me for the afternoon, provided updates by phone and text on arrival times. Sal arrived early in a neat and clean uniform with a mask. He was polite and friendly. He fixed (the mistakes of another plumber) and did so quickly and completely. He explained to me several time what was done wrong by the other plumber and how he need to fix it. Once he fixed it he showed me in detail the fixed faucet and we examined it together carefully. The bill was fair. I am a very happy customer. I will be back to Metro Flow and I plan to request Sal! Good work guys!
Arthur Estrada
10 months ago
They replaced my leaky tub faucet and replaced a corroded drain pipe from my sink left over from slipshod repairs performed by our homes previous owners. Their quality of work makes follow up cosmetic repairs easy.
I called Metro Flow for my individual plumbing need because their team had provided excellent emergency pipe repair for our condominium HOA, on a Sunday, during a freeze. They also did an excellent job insulating exposed pipes in our parking garage. For my need, from the scheduling with Vanessa to the appointment with RJ, Metro Flow's service was again great. My faucet was fixed and shower drain quickly cleared. I also received a very reasonable quote to replace my 20 year old water heater. RJ was very courteous, knowledgable, and professional. Thank you!
Chris Messersmith
a year ago
Chris did an incredible job! The problem ended up being much more severe than we expected because a pipe was broken so that it was necessary to cut a hole in the drywall to access and repair it. He worked quickly considering the damage involved. He left the bathroom clean and cut the piece of drywall neatly so that the drywall can be repaired more easily. He was very professional and courteous.
Daryl was excellent. He reviewed the issues, determined the problem, and prepared solutions for us. He was detailed, but not condescending. His experience and knowledge were clear in his professional and analytical approach. He also had a confident and easygoing demeanor that put us at ease.
Conrad Okechi
9 months ago
Chris of Metro Flow is knowledgeable and professional. He listens and is patient. I appreciate his services.
RickOfTime Dallas
a year ago
The overall service from Metro-Flow was great. The office scheduled the technician for the next day, but were able to come out the same day! RJ, our technician, arrived promptly and was very professional. He explained the fix, which was for a leaking valve on our commercial sprinkler system, clearly and answered my questions, thoroughly. He did not have the replacement part on hand, but will return in 2 days to replace it. I'm confident in recommending RJ and Metro-Flow Plumbing.
Chris and his apprentice did a great job! I will definitely keep using them. Very helpful, and they didn’t mind answering all my questions. And they even offered good suggestions to help me save money! Thanks.
Daniel Miller
2 years ago
Great service by the plumber, very fast and fixed the issue no problem. Friendly as well. Did leave a small amount of water on the floor for me to clean up, but not a big deal.The scheduling didn't work out as I hoped. I called back to reschedule for Monday to avoid the higher fee and for personal scheduling reasons but it seems like the original appointment was not canceled, so they still came Saturday.
Steve Mckenzie
a year ago
They were great to work with. Very professional and explained everything on a subject I don’t know a ton about. Walked through multiple options and was very consultative. Used twice for two different things and both experiences were good.
Blake was awesome, he was really helpful going through plumbing items, and checked thoroughly to make sure things were good and working properly. He also mentioned me about the things that would need further repair. It was an important thing for me too know the ins and outs of the house pluming related before making my house purchase decision. I am happy from his service and will use them again. He took his time and answered all the questions that I had.
Allison Whitlock
3 years ago
Blake was great. He handled my typical problems easily and offered some solutions for my atypical one! He was knowledgeable, but admitted when he did not have an exact answer and then he sought out advise from a manager. Price came directly out of a book, but for work done was very expensive. I feel like I need someone with more experience or expertise with hot water heaters as well...and a better price.
So glad I got a second opinion with Metro Flow. They came out and solved my problem on the spot for $200 dollars when another company had recommended a much more invasive fix for $2,000. They were knowledgeable, fast, and friendly. Definitely going back when I have more plumbing needs.
Sue Sorrells
8 months ago
Blake and Michael were very professional . Appreciated their knowledge and advice. Definitely would call Metro Flow Plumbing again.
Winona Clifton
a year ago
We had spent 3 days with another company searching for the problem with a gas line. I paid the other company and started looking for another company to track down the problem. After asking several friends and searching on the web, a neighbor gave me the number to Metro Flow. They arrived and with in a half hour they found the problem and fixed it! They then tested the gas line for leaks which gave me peace of mind. They are amazing.
Scott Willhite
2 years ago
Very courteous, prompt and professional site visit & estimate. Waiting to see how the work comes out, but off to a great start! Update: The guys came out and did the work today and did an excellent job! Very pleased with their knowledge, work ethic and performance. Will definitely call the guys at Metro Flow Plumbing for our future needs!Have continued to use the guys at Metro Flow, and their performance continues to be top notch!
Blake was excellent. Very nice and professional. Took time to answer all my questions. He did a great job on my installation. He had an apprentice with him. He was very patient with him telling him everything he was doing and helping him learn the trade. I am a teacher myself so appreciated watching the lesson. ?
Valerie Johnson
10 months ago
Always excellent customer service, Ted Spillman did an excellent job and explained everything in detail. The customer service and team at Metro Flow Plumbing is one of the excellent, respectful, knowledgeable teams I've ever had the pleasure to have do work at my home. The comfort I feel knowing that they will get the job done and right makes me feel good having them work at my home, which is important to all of us when it come to our homes and the care one takes. Thanks again Metro Flow Plumbing I really appreciate your company. And thank you Ted.
I was very happy with Metro flow Plumbing I'm very happy with our technician Jason. They did a very good job and it is guaranteed for five years. I like their upfront pricing and the way they tried to take care of the problem in a non-invasive way. They were punctual had good communication and the pricing was fair as far as plumbers go.
Metro Flow Plumbing came out to look at my 1953 bathroom sinks and various issues with them. I felt Blake was very thorough with his review and explanation of what needs to be done. Next week he will have the part and repair the issue.
Chris came out to repair my toilet today and I’m super pleased with his service today! He was quick, explained everything he was going to do prior to the service with costs and I couldn’t be more satisfied. Thank you so much for coming out today! I will be using this company again for my plumbing needs!
Needed to unblock two drains in a Jack and Jill bathroom upstairs and to replace the mechanism in a toilet tank. Quote was for $1,200 plus tax. I had the work done by my local handyman for $150. He even checked the drain lines in my Air Conditioning system. I am happy to pay a fair price but this was just exorbitant and way too much for what was being done. Clearly they charge a fixed amount by task. I would look for a more reasonable plumbing service elsewhere.
Fantastic job. They came out to my house within 24 hours at a time when the whole city is dealing with plumbing issues due to the winter storm. The tech was personable, professional, and on time. No complaints and would definitely recommend.
Brittain Avants
a year ago
Metro did a fantastic job! We were having repeated issues at our home and the plumber we had been calling never resolved our issue. Metro explained the process and was very understanding and accommodating with our family. I highly recommend and had zero issues with all employees that were sent to our house.
Michael Clark
2 years ago
RJ was at the house very quickly after my initial call. He was efficient, friendly and did a good job. I have no complaints with RJ at all - he was great. However (and this is not RJ's fault), the price was exorbitant. Even with a $30 coupon, I paid $337 to unclog the kitchen sink, which took half an hour of actual work, if even that. The company's $89 service call charge is excessive in my opinion after seeing their pricing. So to sum up: great service; too expensive.
We had a great experience with Metro Flow when our cast iron pipes started to clog frequently. Forrest was professional and helpful in diagnosing the problem and presenting us with options.
Sam Williamson
2 years ago
Blake and Forrest were great. They kept me updated and posted on the progress of my job. Unfortunately the problem they found could not be accomplished today. They cleaned up the areas they were in and were very courteous and most professional. I felt comfortable with them in my home as well as the professionalism. I decided to have the hot water heater replaced as well. Will always use Metro Flow.
Kevin came out on very short notice. Arrived earlier than expected which was a bonus. He did exactly what I needed for the repair. Kevin was thorough and checked some other plumbing things while he was here. I’m extremely pleased with all that he did and would highly recommend him for any plumbing job you might have.
They were quick and efficient. I liked that the price for each repair is set. Although a bit pricey, I will use them again. 1st plumber I feel didn’t try to gauge me and that I’d trust to call again.
Daryl, his crew and attentive office staff are always ready to serve their customers in a timely, kind and responsive manner. It is also obvious they all enjoy their jobs, an attitude that extends from the first phone contact to job-site and specialty work. My husband and I have a complicated whole-house water filtration system and we are most happy with their expertise in dealing with the manufacturer and other details. We are very fortunate to have found Metro Flow Plumbing for all our plumbing needs.1-18-2020 - Metro Flow Plumbing completed two jobs for us yesterday. Firstly, plumbers Rowdy and Jason emptied our whole house water filtration tank (located in garage and is very heavy when full) and refilled it with new medium (gravel, carbon, and special mixes) for filtering chemicals out of our house water. When emptying the filtration tank they captured the discarded medium using a their shop vac, then emptying the shop vac into black plastic contractor bags. They released the associated water contained therein onto the driveway via holes poked into the bags. Then they used the shop vac to vacuum up all residual medium that got onto the driveway between the garage doorway and the street.They also replaced the builder quality hot and cold water shut-off values under our kitchen sink counter with better quality values. Both Rowdy and Jason did a great job; very respectful of my wife and me as customers and of our home and equipment. The work areas in the garage and kitchen were left neat and clean. We could not be happier.
Marcus Deloreay
2 years ago
Ali was a true professional and has a highly qualified stewardship in the plumbing industry. He was able to clearly and concisely evaluate and diagnose our aging drainage system. Both friendly and personable, his work was skilled and informative. I would highly recommend his services. The effort applied to resolving our primary drainage is going to be invaluable. Couldn't be more satisfied.
Aaron Collins
8 months ago
Super helpful when asking questions and took the time to explain any issues. Work was done well and by in house employees. Very polite and professional.
Sensei Scott Shook
2 years ago
Daryl Miller set everything up and did a great job. Ali Saadawi has been running point and has fixed or installed several things around our house. We are very happy with how efficient and punctual they are. They even brought their boss Rick over and introduced me to him. Nice guy and a great company. The laundry sink they installed as well as the pot filler are great upgrades to any home
Russell Shumate
2 years ago
Ali and Paula came out to my house for what I thought would be just a bad drain pipe. Ali not only fixed my leak but found other corroded pipes that needed fixed before I had more leaks. Ali and Paula did a great job, very good attention to detail. Thanks
I was looking for plumbing services for an emergent situation. Not only did they have availability the same day, i got a bio and notice prior to arrivalGreat company customer service and the technician was very knowledgeable. Their diamond package is worth getting, i highly advise. The price and for what you get is reasonable compared to another major plumbing chain that we previously had service with.Honest up front billing NO suprises. I highly recommend.
Matthew Montgomery
2 years ago
Our plumbing experience was first rate. Our plumber Blake was wonderful; he was punctual, thorough in explaining our options, and professional in his manner and work. We definitely would recommend. They replaced a leaking hose bib and faulty garbage disposer. We are also having them replace our double check valve and install new shower valve and hardware later this week.
Rebecca Martinez
3 years ago
We live in a 60-yr old pier-and-beam home, and have used Metro Flow for our home's plumbing needs three times in the past 15-months. Each employee has been courteous, professional, knowledgeable, and a good communicator. Their trucks are fully equipped with any part they may need, so no time was wasted going out to pick up parts. They used a camera to show us the problem in our plumbing line, as well as to show us the need to clean out our cast iron line in the future. When they've gone under our home, they wore a disposable jump suit. If it's rainy outside, they've worn disposable shoe covers when entering our home.They aren't inexpensive, but they do it right the first time, and clean up the area where they work. They are very transparent about the cost of each service they provide, which we appreciate. They also provide a detailed, electronic invoice. They have been early, or on time, but never late! We highly recommend Metro Flow Plumbing.
Stephonie denton
2 years ago
DO NOT USE THIS COMPANY!!! TERRIBLE SERVICE!!! I called Metro Flow Plumbing on a Tuesday to schedule a service appointment on Saturday at 9am due to a busted line to the water heater. I spoke with Darryl and he assured me they would be the best plumber I had ever used and I could count on them. I called Friday and confirmed my appointment on Saturday and then called Saturday morning at 8:30 am to confirm again. Due to the winter storm, I knew they would be busy. The answering service assured me each time that I was still on the schedule and that a technician was coming out. At 11am I called for a 4th time for and Darryl let me know , very abruptly, I had been taken off the schedule and would need to reschedule. He began yelling very aggressively and let me know there were other people who had used them for years who would come first . Darryl was threatening and condescending. We will NEVER use this company and I will advise all of our clients against using them as well.
Gen Cruz-Stoehr
a year ago
Courteous and professional. Cleaned the very old plumbing under our house and installed a drain liner throughout. Excellent service we’re very pleased with the results
Very Professional. Arrived on time. Completed work and cleaned up area. I would definitely recommend them when looking for Quality Plumbing Repair.
Edd, Debbie, and Michael Bonner
7 months ago
Blake did a great job repairing our outside faucets. Prompt, courteous and professional. Just what I’ve come to expect from MetroFlow plumbing!!
Joel Reynolds
2 years ago
I have been using Metro-Flow for 15 years or more. When I need help, they have never failed to send someone right away. Every technician is knowledgeable and helpful. Of course, I would love for the pricing to be less, but by comparison to other bids I have received - pricing is fair and equitable.
They were able to get a plumber out within a few hours to replace a leaking outdoor spigot. He had the necessary parts on hand and was able to fix on the spot. Excellent and personable customer service on their office end as well.
Alfonso Garcia
2 years ago
Ali was very professional and took his time explaining what was needed. The work looked great and was completed in a timely manner. We were searching for a plumbing company to meet our needs, but I think we just found them.
Ana Rodriguez
10 months ago
Ted and Jason are outstanding. - Very knowledgeable took the time to explain the job required, what they could not do and costs. Very courteous and professional
Judith Schulten
2 years ago
We had sn emergency with two broken wster pipes, one day and again the next day. Both times, Ali came promptly and replaced them so we would have water. He explained every step and every charge thoroughly. He was very professional. We enjoyed his enthusiastic personality. .
Jesse Hinojosa
a year ago
We've used Metro flow over the years and everytime they are professional, on time, courteous and do great work. Blake did a great job from start to finish. Thank you!
Kerryann Manley
8 months ago
Was our yearly maintenance & they were very through and explained everything. Were not pushy and did not try to sell us stuff we didn't need. Great guys. Great compnay.
Janie Baggett
4 years ago
I was very impressed with this rep by the way he spoke clearly and loudly enough for my mom to hear him since she is hard of hearing. He was so kind and made sure we understood the process and possible date of completion. I would definitely recommend your company and use you again if needed in the future.
RJ and Daryl did a good job. Daryl provided options to the leak issue and we agreed on an acceptable solution.
Metro Flow Plumbing came out on an emergency call to fix a broken pipe behind drywall. Our plumber, Ali, was professional, friendly, and courteous. Ali was very knowledgeable and took the time to explain the situation to me in detail. They quickly made the repair and warrantied their work for 5 years.
RJ was awesome. He figured out what was wrong with my water heater in a few minutes and took care of it. He tested everything out to verify the fix. He was very nice, polite and professional. I highly recommend him, Susan at the office and Metro Flow Plumbing! Thanks lots for getting my water back quickly ?
Julia Burnett
10 months ago
very professional and explained all the necessary work in great detail and in a manner that we could understand what needed to be done. Follow up to respond to questions and issues was prompt and thorough. We replaced underground lines in a 10 unit condo complex so was a large job and plumbers worked late into the night to assure water service was turned back on as soon as possible. A pleasure to work with and would use again without hesitation.
I can't say enough about Metro Flow Plumbing. We had them out to replace a kitchen faucet today. RJ was right on time, and we even received a text with his picture before he arrived. He took all the items under the sink out and put everything back when he completed the job. Everything was left clean and tidy. He did a great job installing the facet. We will certainly have them out again, next time we need a plumber. I highly recommend them.
Chris Barnett was very good. Showed up on time and diagnosed what was wrong. Took his time with the repair, as well as explaining to me what was going on. Very professional and very nice. Appreciate him!
Simon J. Craddock Lee
a year ago
Emergency call-out, new customer. Sunday of holiday weekend, pipe crimping popped when outdoor temperature rose.Chris took hx, then examined. Replaced valves on 1/2 copper piping and re-crimped so we could re-pressurize the building. His 4th appt as only plumber on call. Solid professional, no drama.Highly recommend.
lirongrinberg
2 years ago
R.J was able to fix my leak issue super fast and professionally! He was very polite and up front on cost as well - My only regret is not contacting him sunner - and having to deal with unprofessional plumbers for the past 4 weeks - Just wasted time and money . Do yourself a favor and go with R.J and metro flow plumbing for all your plumbing needs ! Great job- Thank you !
Blake was very courteous and one could tell he knew what he was doing. He was very careful in our home and very tidy . If I hadn't seen him I would not known he has been in our home.Very professional and beyond respectful He was curious and very conscious of how he should leave things when he finished doing a job that was dirty and there was water involved that was dirty. Excellent work.
Metro Flow Plumbing works hard to do the job right, and treat customers with respect, explaining what and why they do what they do. And they work fast. Kelvin and Ali are the best! My only disappointment was how much it cost, I don't know much about plumbing repair prices, but Metro Flow price seemed high for replacing about two feet of pipe.
Patrick Foppe
4 years ago
Rowdy and Kevin did a fantastic job!!! They gave me options on the work performed, kept my house clean, and were both very professional. Metro Flow Plumbing is very easy to business with as a customer. From Susanne in the office to the plumbers who came out to do the work. Great Job, Great People, and Great Company!!
Abraham Jacob
2 years ago
Overall, Mr. Ali did an excellent job. His work showed that he was meticulous and his quality of work was a cut above other work I've had with other plumbers. I would recommend Mr. Ali to anyone without reservation.
Orlando Carreon
a year ago
This was by far the worst experience I've had with any business. AVOID doing business with MetroFlow Plumbing AT ALL COSTS. If you read any review, let it be this one. Believe me. Worst experience. Here's my experience:Key Takeaways (if you don't read it all): 1. Says one price, charges another. 2. Incapable/Unskillful Plumbers/Tech 3. Operations Manager yells and scolds customers 4. Outright UnprofessionalI was in the process of buying a home, so after the home inspector identified some leaks in the house I called MetroFlow Plumbing to come out and give me an estimate for the repairs. A technician/plumber came out to the residence on time, and was shown the general areas where the leaks where coming from. This man proceeded to tell us that there was no leaks anywhere and it was a result of water rain being accumulated. For reference, one home inspector identified the leak, another plumber (hired by the sellers) identified the leak, and I myself identified the leak. I just needed to know how much it would cost to repair so that I could negotiate the price, get credit and hire a company I trust to do the repair. Ideally MetroFlow Plumbing since they had such good ratings! I got on the phone with dispatch and spoke with the operator, I asked to talk to the manager. After speaking with him, he said he would come out himself and check it out. However, while all that is happening the tech tells me that its going to cost more to identify the leak. This was not brough up to me when I booked the service. During the very first call I explained my situation and what I needed to be done, I was told it would cost $89. Later, I was being told that it would cost more ($200 MORE) . I don't mind paying what the service rate is, but TELL ME UPFRONT THE COST. Anyways, that is not the worst part. I was not onsite when the tech was out there, but my family was there since I trust them to get things done right. I was out of town for work, but was on the phone for the majority of time and was being updated of what was going on. After being told the price change for the service, I got back on the phone and asked to talk to the Operations Manager, the operator (Hailey) began to talk even though I insisted in talking with the Ops Mgr. Finally, he got on the phone. He began to said the same thing, that extra services cost more, blah blah. It didnt matter. I was not told that before. Here's the kicker, this man proceeded to scold me for not being present during the plumber inspection. He than raised his voice at me, yelling at me. I never once yelled at him. I was upset, sure, but I was stern about it and did not yell. I told him that he is to have his tech get off the property and don't even think about charging my credit card for coming out there. They left. That was it, what a waste of time. Worst Experience.
daniel herlihy
11 months ago
Forrest saw my car broken down in Downtown Dallas and helped Jumpstart my car. Haven't used the company before but I assume they are exceptional based on their employees!
Had a gas pipe split near the meter. They came out quickly and started working immediately. Sal was great to work with! Very kind and did a great job with the repair! Costs were way expensive - Since we had called the gas company to shut it off, we needed Metro to pull the permit ($375 - it's an online form even). After Sal was done with the fix, the main office still didn't have the permit (3 hours later) We even had the city inspector out there waiting for the permit number along with Sal. In the meantime, they asked us to pay the $1200, and we'd said we're not paying because we didn't have the permit nor the gas even hooked up yet, b/c we needed the city's approval. Miraculously, they got the permit within the next 10 min. It was still too late - city inspector left and we were without gas all weekend. Would love to have Sal as my go-to plumber, but probably won't ever use Metro again.
Elizabeth Peters
2 years ago
Arrived not just on-time but actually early. Kevin was both personable and professional. Also, efficient and thorough. I had a partially clogged drain which was cleared and the cause carefully explained along with suggestions on how, not simply to keep that drain clear, but all the drains in the house.Metro-Flow has done a quick, thorough, efficient and professional job every time I use them. and they never leave a mess. That's why any time I need a plumber, I call them.
Larry Hawkins
2 years ago
Vanessa was great. She kept me up to date on the arrival of the technician and provided great customer service. Onve the technician arrived, he was professional, knowledgeable and explained all cost and options. Thanks.
Ali & Robert did a great job! My pipes froze during the recent big Texas blackout. You know these plumbers know their business! And guess what!! No more problems! Thanks! Professional, hard working, decent guys who got the job done.???
Used this company several years ago at our previous house. They were so good that we called them again about 5-6 years later for our new house. The experience was just as good, starting with the phone call. Susan could not be more pleasant and she remembered us and coordinated so we could have Daryl come out. It says a lot about a company that it is able to keep its employees and even more that those employees remember customers. Daryl took care of our issue and inspected the new house. He gave maintenance recommendations but never pressured me to do or buy anything. He asked about my family. It was like visiting with an old friend! He is awesome as a person and as a plumber!! We are customers for life, hoping the visits needed will be few and far between because of our awesome maintenance follow through.
Tyler Andrews
2 years ago
Kevin was on time, friendly, and expedient. We needed to remove some old copper pipe from under the sink, and he got the job done fast and neat. He also gave me a heads up about the state of our water main. The job cost me more than I think it should've though. They charged me $89 just to show up, and that wasn't included in the cost of the repair. All in all, I paid about $350 to have a copper water line capped.
Mr. Ali Saadawi was the technician. He was on time, enthusiastic about his job despite the fact that he came down after finished working somewhere else. Big smile on his face. Discussions of what to be done, and prices. Very friendly and professional. I will recommend Metro-Flow Plumbing to anybody. He also left the work area clean after he finished. Great job Mr. Ali Saadawi!!
RJ and Jordan did a great job clearing a stubborn bathroom sink clog with tough access. Very professional and friendly! Give them a call.
Peyton Pepper
2 years ago
RJ was fantastic. I bought my house a couple of years ago after moving to Texas from Michigan. I needed to learn about the plumbing specific to my new house. RJ was patient and took the time to answer my questions. The price was provided up front and, best of all, I was eligible for a five year warranty on my repair.
Couldn't be more pleased with the work Jesus and Storm did at my home today. Very polite, punctual and pricing was very reasonable for the work to be done. Workmanship was excellent (I'm a handyman myself so I am a pretty good judge of quality work). Will definitely use them again.
Corey Bickmore
a week ago
I've been a Metro flow plumbing customer for over 10 years, they are great. they are always on time , and no one does it better. Knowledgable, friendly. I won't call anyone elseupdatedJust had my annual inspection by Metro flow. Really comprehensive, left me with some small things I can do myself but most of all left me with a really good feeling.
Kevin and Darryl were great. My house is inherited and has some age to it. Unfortunately it wasn't maintained as well as could have been hoped. It needs quite a large amount of work. Kevin and Darryl have been a Godsend and are both very genuine people. I admit to being embarrassed about the state of my house put they both put me at ease with their great attitudes and personalities. They have helped me to take care of some minor repairs that couldn't be put off while at the same time giving me great recommendations and plans on how to move forward. Due to some financial restrictions I'm currently struggling under they even let me know that they have financing plans to help me when moving forward. I can't say enough about the honesty, integrity, and sincerity they have shown. Definitely continuing to count on Metroflow and Kevin and Darryl. I truly know they cared.
Kevin did a great with giving us cost savings options. Our actual cost vs what could have been charged was a significant difference. We will definitely call MetroFlow and Kevin again in the future. He was honest and talked himself out of less work and a lesser bill. Thank you Kevin!
After another plumbing company came and told us they could only give us a quote if we first paid them to cut into our walls, Jason and his associate from Metro Flow Plumbing arrived, asked some questions, and figured out that they could see any problem from the attic. Once there, they found a hole in our roof that was the source of what had appeared like a plumbing problem. If we had used the other company, we'd still be paying them to look for a problem in our walls that never existed. So we got great value and professionalism from Metro Flow Plumbing!We were also impressed that they were able to identify another noise in the walls when an upstairs shower ran as the knock made by a pipe's expansion and contraction in a hollow space (and not part of a leak). After testing for dampness, they recommended we not cut into our walls to look for water that we weren't going to find. Again, this news was both welcome and in stark contrast to what the first plumbing company we had called had prescribed (which was a wall-cutting expedition based on the unfounded assumption that the mark left by the water leaking from the roof and the knocking in the wall were part of the same phenomenon).Metro Flow's Plumbing was both more competent and far cheaper than if we had gone with the alternative. We're very satisfied.
We have used MetroFlow Plumbing for 2 years now. They do quality work. Their plumbers are professional, always neat in their appearance and their work. While the prices may seem high, I am always quoted a price in advance and the amount is never over what is quoted. We join the Diamond Club each year and have our home inspected annually to circumvent problems. Money well spent. Josh and Kevin were just out and did a great job. Highly recommend the company and this duo!
I can not say enough good things about Metro Flow. Their customer service, quality of work and measure of professionalism is incredible.
The fellas from Metro Flow dropped by to bid a job. They were very punctual, professional, VERY thorough an extremely knowledgeable. At the end provided a bid that was complete and satisfactory to my expectations. Will provide another review if I choose them for the job.
Metroflow always does a good job for me but then I'm biased because I've had a lot of things that needed work and they were with me every step of the way. Daryl is my particular favorite plumber because he always advises me when things need attention that I hadn't called him about so it's always value-added when he comes.I am a Diamond Club member. Annual preventive maintenance for your plumbing. Today Kevin came out and inspected everything. He did a great job!2/22/2222 RJ was nearby and call to see what the problem was. My hot water heater computer parts had died so I had no hot water. He quickly assessed the problem and advised me of my options. He went and got the parts met me at my house and within a very short time resolved the problem quickly and efficiently as always. Metro phone provides consistently knowledgeable technicians and good service. Always my go-to for plumbing.8/5/2022 Small maintenance for hot water heater. Everything's computerized, but not all of the end users are. I didn't know what to do, but MetroFlow to the rescue! Always responsive and helpful.
Larry Acheson
11 months ago
RJ and his assistant were very courteous, knowledgeable and professional! They gave clear and concise answers to my questions.
Kirsten Johnson
2 years ago
Blake & Jason did an awesome job identifying the problem, fixing our leak, and recommending restoration. They were quick and provided a lot of communication along the way. Definitely will be using them in the future!!!
Tiandrea Dixon
3 years ago
I called Metro Flow Plumbing in a panic after finding them on Google. My shower was leaking inside of my wall and I needed someone right away.The representative on the phone was pleasant and let me know the fee before even scheduling so that there wouldn’t be any surprises. I appreciated that. Luckily, she was able to dispatch someone out right away. He got there before he said he would arrive. Amazing.RJ inspected everything, explained everything he was doing, showed me how to turn the main water off from the sidewalk, and even found that my water heater vent was completely out of sorts causing CARBON MONOXIDE to funnel into my garage and attic. RJ immediately went to work in the attic fixing it there first and then reassembling it at the water heater. He was fantastic and very knowledgeable and I will for sure be using Metro Flow Plumbing again. Absolutely.
Gerri Fitzgerald
2 years ago
This the second time I have used Metro Flow Plumbing and I am completely satisfied for the second time as well! They did a great job coming out and looking at my issues, and when we decided to replace our 1980's bathroom facets, they helped us select appropriate replacements, which they installed flawless! I highly recommend Metro Flow Plumbing.
I was dreading the installation of my new water heater. Thought it would be hectic and intrusive. Blake and Daryl were efficent and friendly. They made sure it was a good experience. They explained the work that was going to.be done and then after it was over explained what they did and what I could expect. Metro Flow is great From scheduling with Susan (she is friendly and has great follow up and follow through) to the actual work, Metro distinguishes itself from other plumbing companies.
Chris inspected all of the plumbing systems in my house to ensure they were properly working, He flushed the water heaters and gave me a heads up that the water heater would need to be replaced soon. He also tightened one loose packing nut on a sink.
Salvador from Metro-Plumbing tried to charge me $700 for a simple uncomplicated kitchen faucet installation. I already had purchased all of the parts and the new faucet for this simple installation yet he thought he could charge me $700 for a $200 job. Another reputable plumbing company is actively installing my faucet for $190! Metro-plumbing has some unethical, crooked and greedy plumbers who they need to filter out.
Kathleen Zenigami
5 years ago
Jesus and Storm came on time, and explained the job very well. They gave me the broken pipe if I needed it for insurance purposes. The work was done quickly and efficiently.I was quite happy with the service, and will call again for any of my plumbing needs. Thank you for your great work!
Sterling Smith
2 years ago
Came out within two hours of calling and unclogged our sewer line. Very professional and courteous. The price was higher than I'd have liked, but it comes with the territory when you use a big company like that, I suppose. I'd probably use them again.
Responded to an after hours call very promptly. Blake and his assistant were very professional, kind and took the time to explain everything to me as well as go over my options. I would definitely recommend and will call again.
Everything was fixed as promised and Rowdy also showed us other problems with plumbing that should be corrected. He went under the house and took video so we could actually see some of the problems that were created by the owners before us when they remodeled. Explained everything he was doing and was respectful and polite. left no mess behind. We picked Metroflow because of the great reviews on Google and the fact that they responded to every review posted. This was a Main Sewer backup on Saturday afternoon. Our home warranty company told us they couldn’t write up a service call because their system was down and we should call back Monday! Basically we would have had to leave the house until they could send someone Monday or later when they wrote up a service call. Metroflow rescued us and saved the rest of our weekend - thank you Metroflow.
Katherine Guerra
2 years ago
Ali Al Saawadi was outstanding. He was very thorough, honest, helpful and courteous. He is definitely an asset to the company. High quality work and very professional. I am beyond pleased!
Trisha Ramsey
2 years ago
My toilet is old and i need a new one..It flooded my bathroom. There were calcium deposits in and around the toilet causing the problem. They were thorough and Sal, the plumber was very nice. I ended up getting a new a new toilet and it is functioning wonderfully. Thanks Metro Flow and great job, Sal!
Susanne Nieman
3 years ago
We’ve used Metro Flow in the past and been very happy with their service and today I had the same experience. From Susan, who I called at 9:15 am to request a technician and she had one at my door in an hour, to Kevin and Jeffrey who quickly fixed my problem and explained everything so I could relate it to my husband...the service is fast, friendly & done right. Thank you Metro Flow!
Metro Flow Plumbing comes through for me every time! From Susan* who conducts the office and does the scheduling to Daryl** and his assistant*** who keep my plumbing in tip top condition ... I am one happy customer.*Susan is sweet as sweet can be. She remembers each and every customer and their circumstances.**Daryl is a star in the plumbing world as he is extremely knowledgable, personable, and caring not only of the customer but the customer's home. He leaves ... completing the plumbing concern in record time and the house in perfect condition.***Assistant was most pleasant. He went straight to work taking care that all was done correctly.Both men were most courteous and presented themselves professionally. I couldn't ask for more.Am so pleased with the entire Metro Plumbing operation. I recommend them without hesitation.
I had a plumbing back up on New Year’s Day. Sal arrived as scheduled and quickly assessed the problem. He had to dig to find my main sewer line but located it and cleaned the clogs. He was very professional and courteous.
Erick Claiborne
3 years ago
Kevin and Blake arrive on time called to confirm. Upon arrival explained their procedure and price. We agreed and they began their work about 30min in they found the problem. Cleared the line and I'm satisfied. Thank you kevin and Blake and to the young lady whom called me back the next day just to make sure I got someone to help me with my plumbing issue. She is the reason I used Metro Flow Plumbing.Thank you Jason great job diagnosing the problem with plumbing system.
The men that came by were very helpful. As we ran through the problem, they had no issues with me observing and asking questions about what was happening as we were troubleshooting a block in my main line. They were also persistent getting to the root of the issue and not falsely identifying the root cause as well as finding access points around my house that I did not know where they were. They were also well equipped with the tools to handle the different scenarios that came up during their time troubleshooting the issue. I highly recommend using this company due to the quality of service that they provide.
Melissa Harvey
4 years ago
Jason did a great job and was very professional. Explained everything and pricing before doing the work. I trust this company completely and they are my “go to” for any problems! I highly recommend them!
Blake and Forest were great! Showed up on time and had the water running in 20 minutes. They were very professional and treated well. I would highly recommend them for all your plumbing needs.
Very professional, honest provider; very knowledgeable; courteous and friendly. Love their communication skills and the way they leverage texting to keep us updated on their scheduled appointment time. I will definitely use them the next time I need their services.
Robert Tempert
3 years ago
Technicians worked in cold damp weather to clear a line blockage and made recommendations for further preventative measures. Very friendly and helpful and knowledgeable. Technician failed to check an upstairs toilet as requested, saying it shouldn't be a problem since the downstairs toilets worked when he was done. As it turned out the upstairs toilet was blocked also and Metro Flow sent out a second technician the next day who cleared the blockage in the upstairs toilet and no extra charges were incurred. Overall the work was performed excellently on both days. and we were very satisfied. Would recommend Metro Flow and would use them again if future problems occur. Thanks very much to all who helped.
Catherine Pigeon
a year ago
Chris at Metro Flow Plumbing was very professional and performed inspection and repairs in a timely manner. He thoroughly investigated the issues I was having with my toilet and was pleasant to deal with.
Deborah bleau
2 years ago
Ali from Metro Plumbing was awesome! Very professional and knowledgeable. He made my leak and slow drain disappear! I’m going to request him to be my personal plumber from now on. You could not go wrong with Ali and Metro Plumbing working for you!
I love these guys. They are always correct in their assessment of problems and repair them expediently. Blake was here today and did an outstanding job. They are neat, professional, clean up after their repairs. I highly recommend this company
Dr. Tanisha Toaston
a year ago
Chris was very quick and thorough. His evaluation may have saved me $7,000. He felt like the work deemed necessary by the other company may NOT be necessary.
Benjamin Gabbard
4 years ago
Kevin, Daryl and Jason all came by and did a great job. Very professional, clean and over-communicated my options (which was great). We also outlined a plan going forward that makes the most sense for me personally - not some cookie cutter recommendations.
Be sure to ask price before you schedule an appointment. They use a standard price book and don't charge by the hour, so if the job takes 15 min or 15 hours you pay the same. I had an AC drip line clogged and they charged me $484 for about 20-25 minutes of work and another 15 minutes of telling me how their services work. The two guys were very professional and the job was completed and is now working properly but I feel they greatly over charge for their service. I have no doubt I could have had this job done for less than half what they charged me but I was in a time crunch so I just agreed to the rate since they were going to charge men the $85 just for the visit. I will not use Metro-Flow Plumbing again. Again just to be clear it was not about the work or the people that did the work but about the rate they charge for the work they do.
Blake did a great job! We had a frozen blasted pipe due to the artic cold that reached Dallas. Metro Flow Plumbers were scheduled for March 4th, but they were able to work us in on Feb 21(Sunday). This saved us 2 more weeks of having no water in the house. Blake was able to made a temporary repair allowing for the water to be turned back on. This made for a very happy wife. Metro Flow Plumbers will return tomorrow to made the temporary repair into a permanent repair. Great Job!
The two guys who showed up to do the work were actually two of the most clean cut and polite young gentlemen I've come across in a very long time. America, there is hope! They explained everything up front in terms of the work they were going to do and the cost. No surprises. They were very knowledgeable and SO POLITE. I don't know where Metro Flow finds their employees, but they appear to hire only the best of the best. You can tell that client safety and the highest of professionalism is at the top of their list. A little pricey, but I'm willing to pay a little extra for the comfort level. They were quick too. I don't think they were in the house more than 30minutes.
Nick Schoeneberger
2 years ago
Ali Al Saadawi clearly takes a lot of pride in his work. He took plenty of time to clearly explain what we needed to know at every step. From the courteous office staff to the technology they use to send a photo of your technician before they arrive, this is a first class outfit. Highly recommended!
Brandon Cra
11 months ago
Great experience, knowledgeable and ontime. We were expecting the worst kind of sewer issue,but he discovered a leaking sprinkler valve. Thanks for the help .
Stefani N Wrightman
2 years ago
I just bought an old house and ran into some plumbing issues very early on a Saturday morning. Sal from Metro-flow arrived quickly and immediately helped me get the water off. He was very professional and explained what he was doing as he fixed the problem. I will be using this company again for any of my plumbing issues.
Ali from metroflow plumbing was amazing. He is very honest and gave me a complete overview of the entire installation process. He also sent videos to show what was installed. He is the definition of a thorough technician and a professional that knows his work. Kudos to metroflow plumbing.
Shawn McLaughlin
7 months ago
Very professional. Quality products installed. All work performed was outstanding.
We've been in a tough situation with leaks under the slab and Metro Flow was able to help us and do all the repairs. All plumbers were very professionnal, efficient and courteous. We can't thank them enough for their hard work ! Thank you Darryl, Susan, Denise as well for your help.
I had an abnormal smell in my cabana. Was told by the tech that I would pay a little over $400 for their “membership” in the gold plan that allowed for a visual inspection of the problem only. Then they brought out their flip charts and tried to upsell me on the diamond plan (what is this—a Disneyland membership or a plumbing company?). All of this was very smarmy and unprofessional. The upside of this was it was going to cost $400 minimum just to diagnose the problem—the cost of work was separate! After telling them to leave and paying them their wasted $89 trip charge, I called a regular real plumber who changed out two p-traps in the house for $140. Skip the high pressure big company and get a real plumber who doesn’t require you to pay for their fancy trucks
Jessie Martinez
3 years ago
I've used Metro-Flow before and will continue to use them. Once you find a plumbing company you find trustworthy to come into your home, it's the same as finding a good mechanic. RJ and his partner were very courteous and professional.This is another post. May 22, 2020 RJ did a fantastic job replacing my mother-in-laws hot water heater. The thing I like about this company is that they work hard and fast. They get their work done in a timely manner., and then they're gone before you know it.
Sharon McClanahan
4 years ago
Daryl and Joshua came to assess a potential sewer line break. They were very considerate and friendly. They listened to and addressed all of my questions. They had a very professional manner. This was a second opinion call and with all things considered I will be hiring this company to do the job.
Rowdy and Jason were great. They were straight forward, gave options and very nice and professional. I highly recommend Metro Flow Plumbing and Rowdy and Jason. They got to job done in no time and did a fantastic job.
Came out the same day I called. Came early. Explained the repair options and what it could be and possible costs. Made repairs and did so without extra costs. Great job and customer service.
Diana singsaas
3 years ago
RJ and Josh showed up on time and began work right away installing a new touch kitchen faucet, which RJ had suggested on a previous visit, he said I would love it, and I do. I also had them install a new garbage disposal and they had to install 3 new shutoff valves mine were 35 years old. They worked well together getting all of this done quickly and everything is working great. And again this faucet looks great and I love it. Thank you RJ and Josh for another wonderful experience.
Received diagnosis of possible leak. Daryl and Ted walked me through the process every step of the way and gave several options to remediate our issue. They were extremely professional and personable.
Edward Thomas
9 months ago
First meeting went well, discuss avenue of repair. 1. Leak detection arrive next week, then 2.Repair will take place next.
Christian Berger
3 years ago
We had a priority membership that I didn't realize had expired earlier this year which was supposed to give us priority access. The plumber, a nice and courteous guy named Jason, showed up 95 minutes late and informed me that the minimum service charge would be $371 to clear a clogged drain in the kitchen sink. Just to come to my house they charged $89. None of this was told to me in advance.
I had a house full of guests coming in three days when I noticed the ceiling dripping in my laundry room (on a Wednesday). MFP showed up within two hours and troubleshot the problem to a rusted flange and fouled wax gasket on the guest room toilet. The flooring was wet and couldn’t be trusted to support the stress of another flange installation until it was dry. They contacted their sister restoration company (D&W) who came right out and went to work drying and dehumidifying the area. Two days later (Friday), the area was dry, the commode was reinstalled and the leak was nothing but a memory. The whole process wasn’t inexpensive but it was fast, professional, comprehensive and done right. They save my family reunion. Thanks, Joshua & Co.
Carla Patrick
10 months ago
The service was great! I asked a million questions and he was able to answer them all. I will be using this company for sarvice.
Gregg Cornille
2 months ago
Chris was diligent at troubleshooting the problem and fixing my tub faucets
Myra DesBoine
2 years ago
RJ Romero was very kind, courteous, and explained our options in great detail. We have an older home where the original pipes under the sink were wielded. RJ installed 2 shut off valves for hot and cold along with the flexes. We are very satisfied with the repair work.
Ashley Guajardo
a year ago
Emergency weekend work is never cheap, but Metro was prompt, professional, and capable. Gave me a detailed quote for further repair without having to pay another fee for camera work.
Our clean out drain was backed up (terribly)!!! Al has always been professional and dependable. Great company and group of guys!!!! Highly recommend :)
Last time I raved about Rowdy... He’s still awesome, and I requested him as a technician (still, unparalleled professionalism), but this time Susan is my hero!! We had to buy a new gas range/oven, and the retailer was not communicating about delivery times... I needed one ranged unhooked, and another range installed, and I had ZERO idea when the new one would arrive. This woman went above and beyond, and against all odds (delivery was late) she worked it all out... I had my old unit unhooked by the time the delivery guy was there, and I had my new unit ready in time to cook dinner. Susan is the best!
Eileen Marley
2 years ago
I was pleased with Ali and Forrest. They completed the work, cleaned up and were very professional. Ali made sure that everything was working properly before he left. Great job - thank you.
Called right before 7 am and Salvador was here around 8 am! I didn't need a plumber urgently but they were quick to get here.Salvador was very professional in explaining the pros and cons of the options presented.
Austin Steiger
2 years ago
Ali was on time, professional, and nice. He clearly explained why I was having issues and clearly explained how to fix them. Highly recommend Ali and Metro Flow Plumbing to anyone who needs service.
We had water damage from leaky toilet. This company removed and reinstalled the toilet. Ali Al Saadawi reinstalled the toilet for us. There were some issues with the reinstall but Ali gave us some options to get it reinstalled without having to replace the toilet. He was professional and did a great job! Thank you
We needed to upgrade the water heater. Metro Flow Plumbing sent right away a plumber to our house. He not only installed a new water heater but also helped us to discover another leak in the pipes that needed immediate attention. It was really impressive the effort to not leave even a foot print in the house. Great service.
Bill Budzinski
2 years ago
Ali and Matt came to do an emergency repair on a Sunday. They were very professional and did an excellent job. Will definitely call them for all my plumbing needs .
Greg Winterton
3 years ago
Called at 11:30 PM. Talked with the operator and she said they would have a tech call back in 5 to 10 minutes. RJ called back in about 3 minutes. I explained my situation and he explained the fee schedule. $250 for the after hours call and $441 flat rate for the main drain clean out service. It was a bit pricier than I would have liked but RJ was extremely professional, there were no hidden or unexpected costs. They answered their phone where other services did not even though they advertised 24 hour service. Rj and his helper got us fixed up and back flushing and showering again. Positives were service and professionalism, con was cost but at 11:30pm and no one else will answer their phone you can't do too much shopping around. Overall a positive experience
Fonda Livingston
6 months ago
Metro-Flow Plumbing is amazing! They are very neat and clean up behind themselves never leaving a mess. Prices are reasonable and they aim to please. Their employees are very polite, knowledgeable and does what it take to get the job done. Thank you Metro-Flow Plumbing, you have our business for life.
Metro Flow Plumbing staff are wonderful. Called and received fast excellent service all in the same day. The guys are very knowledgeable and they don't try and sell you, they make recommendations and give you prices so you can look over and decide on your own time.
Blake professionally walked me through the process and fully explained Metro-Flow Plumbing pricing. He quickly performed the faucet replacement and explained the 5 year warranty. I would definitely recommend Metro-Flow Plumbing.
Blake Ebenkamp
6 years ago
So i normally post online reviews but i felt i needed to so other people don't get taken advantage of like we did. I called and they were at my house in less than an hour which was great however there was an $ 85 service charge with that i was ok with but then they try to start selling me all these other services and this and that then open their book to discuss pricing and found that for them to run a snake to unclog my pipes was gonna be an additional $555. So needless to say for them to cure my problem ran me $640 which i have had done before a few times for around $100. They were there for around a hour so they are making roughly $640 an hour. I wish i made that kind of money!! They did fix my problem but from now on i will take my business elsewhere where i can get the same job done for a fraction of the priceAnd they only reason they are getting 1 star is because it would not post my review without giving at least 1 star. 0 star rating in my book
RJ from Metro -Flow was great. He diagnosed the situation, gave clear pricing and completed job as he said he would. Very impressed.
RJ fixed our problem quickly and efficiently. He was on time, courteous, professional and friendly. I’m going to switch to Metro-Flow for all my plumbing needs!
Denton Wiginton
a year ago
Ali ( plumbing technician) was prompt, polite & considerate=5starsMetro Flow Plumbing’s pricing was item based , not fee per hour x time required = 1 starDJWTherefore Overall = 3 stars
Joshua and his associate worked very diligently to finish the job. They were professional, yet personable. They identified the problem, fixed it and gave me tips for maintenance. They even got me back on the Diamond Plan!
Elizabeth Mejia
4 years ago
Joshua and Kevin were awesome. They were very knowledgeable and efficient. Also didnt mind my overly friendly fur baby. I would also recomend joining The Diamond Club. Saved the full value of joinging on my first repair. One very satisfied costumer
Yvette Crawford
5 years ago
Daryl did a great job and got all of the bathrooms fixed fast. They installed Very high quality toilets in our house and we’re experts with the installation. DaryI & his helper we’re very personable and nice . I give Daryl a “10”?
Tracy Christenson
6 years ago
Way overpriced. They just charged us almost $500 for running a snake though the kitchen drain, which was less then 20 minutes of work. That's over$1000/hour. Tried to up sell a bunch of other overpriced crap before and after as well including a club membership and and $75 bottle of drain cleaner. They had a nice flip book and although acted professional enough they reminded me of slimy salesman for an upscale dating service than plumbers. Would not use them again.
Tiffany Mayfield
4 years ago
Rowdy and Javier did a great job of repairing our hot water heater at Dallas Heart and Vascular. They showed up at the time I was quoted and they completed the job within an hour. They were both very friendly. Thanks guys!!
Jeanne Hurlebaus
a year ago
Forrest was very professional and knowledgeable. He solved a “sewer” smell problem coming from the master bath sink. Very pleased with the work he did.
Marilyn Jones
2 years ago
Blake was very pleasant, professional, and competent. He explained his methods, was efficient and neat. He solved our problems quickly. He’s terrific!
Okay, so just forked out $1,611 to replace the guest and master shower valve stems. I already had the shower handles for each. The repairman offered me a 'membership', but I declined. It appears the cost for NON-MEMBERSHIP is extremely high, and the cost for MEMBERSHIP is less, but still way over what typically would be charged for the same types of service. Example: I wanted to see how much to repair the leaks around both toilets, and was quoted a price over 500.00, for both. I did not have Metro-Flow repair them, but rather called another local plumber Mark Ondras and the plumber came out and just left. He repaired both toilets and the total cost was 155.00. Talk about a rip off from Metro-Flow is saying something mildly. I've seen other comments on here about the service provided, but I guess they don't really care about wasting money for the same type of service provided by other plumbers in this area. I'm now having buyer's remorse for paying the 1,611, but a very good lesson learned going forward.
Been a customer for years and had them service and replace water heaters, toilets everything plumbing.
They have done a great job. Came out odd and unplugged the washer
I would recommend Metroflow plumbing to everyone
Andy
They came on time I even received a courtesy call to ensure that they were in route and on the way! Very friendly and knowledgeable about what was happening on my property. I would definitely recommend to friends and family. Look forward in continuing business with them!!!!!..
Maureen Shafer
3 years ago
RJ was outstanding! He was professional and courteous, and got the job done in no time! He explained exactly what he was doing and answered all of my questions. I will certainly call metro flow plumbing in the future.
connie johnson
a year ago
Forrest was great. He replaced a broken toilet flange. The work was completed in an outstanding manner. He was very professional, hardworking and conscientious. He was a pleasure to work with.
Tamya Simmons
9 months ago
Good, fast, detailed service. Plumbers were super polite and patient with me and my grandma ❤️
Worked with Chris and Neo to replumb my hall bathroom. Both guys worked very hard to ensure the job was completed correctly. This is a business I would recommend to those who need a plumber.
Cathie Andrychuk
2 years ago
Blake and Matthew did a real good job and I appreciate the fact that everything was explained to me. Office personnel were very nice and courteous, too!
OVERPRICED -BEWARE!! The technician who came out was very professional and explained everything well, but the pricing seemed to be on the high end. After getting more quotes, I found that the amount of work I had been told I needed was excessive. I’m out $89 for the service call but will still save hundreds by using a different company. Glad I did more research!
100% quality experience. Highly recommend.
Stephen Weigel
2 years ago
Everyone I've interacted with from Metro Flow Plumbing was very polite, and arrived when expected. They do a great job, ensuring things were clean and looking great when they are done.
Great with communication and timing! Fair prices and are real with you when it comes to maintenance. Our company used them and we were able to get to the bottom of the issue. Will call again!
Blake came to change out the kitchen faucet because it was leaking in the base cabinet. He couldn't do it though because the water could not be turned off at the meter. However, he did go ahead and replaced my shower head as requested and he did return the next day to work on the kitchen faucet after the city replaced the valve on the water meter.Blake replaced the faucet with one I had purchased, and he replaced the two shut off valves. It was more than I expected but he applied a $50 coupon and he also replaced the two water supply pipes because they were grody.
Jason Wilhite
2 years ago
Daryl with Metro-Flow plumbing was on time, and incredibly helpful in helping us determine a method to repair drains that were corroded throughout the house. He took the time to video each line and show us what some of the issues are.
I was very impressed with our technician. First of all,he was very informative and knowlegable with his work. He was able to analazye the problem and was able to provide solutions right away. Talked about options to safe money too! Very professional.
Beverly Stewardson Hightower
5 years ago
Metro Flow is my go to company when I have plumbing issues. Daryl is exceptionally good at getting to the root cause of the problem and then giving me options for the repair. I have used this company for over 10 years and they have never let me down.
rachel howell
3 years ago
I would give 10 stars if I could!!! Iv been having problems with my hot water heater, I called metro plumbing yesterday and Susan called me back today to check on me to make sure I got my problem handled and I didn’t so she sent out Rj, Caleb, and Daryl and they where AMAZING!!! I no longer have any problems, all 3 men showed great customer service they are very knowledgeable about what they are doing, I will definitely call metro flow plumbing if I ever have another problem.THANK YOU SUSAN, RJ, CALEB, & DARYL!!!
Ernestine Rhynes
9 months ago
Vanessa in the office was nice and helpful. Forest was too and he completed the repair efficiently.
We have been customers of MetroFlow for many years and are always happy with their service. We discovered a leak and MetroFlow was able to quickly repair the pipe.
Brent Amundson
3 years ago
Pleased with the communication about the arrival time of the plumber. Thankful for the honesty of the plumber not to replace something that was not broken. Felt plumber had knowledge to assess what was happening in our area of concern.
Carolyn Marsh
5 years ago
I couldn't be happier with the work done by Metro Flow Plumbing and their excavation team. We have insurance with American Water Resources so Metro Flow was contacted by them for a sewer and water leak and everyone involved was very professional. Metro Flow (Darrell) worked with me till we got my portion of the repairs (not covered by insurance) to an amount I was comfortable paying. I would highly recommend this company for plumbing repairs.
BEWARE! They charge for estimates.I called for an estimate for a bathroom faucet install. They would not give an estimate over the phone. Required that they have someone come to my house first. Thankfully she said oh by the way that will be an $89 trip charge before someone came out! Every other plumber I called either gave me an estimate over the phone or came by for free. Who charges for estimates??!! Needless to say I will not be calling them again.
Very professional and explained everything regarding the repair clearly and in terms anyone could understand
Cheryl Wilson
2 years ago
I thought I needed a water heater. Told RJ the problem we were having. He said let’s check the shower. He found the problem and resolved the problem for only the service call! Saved me the expense of replacing the water heater. Great job!
RJ and his crew were outstanding, arriving on time. Very professional and knowledgeable. Metro Flow has excellent communication beforehand and afterwards. Thanks Metro Flow!!
Loriaynn Underwood
4 years ago
RJ was amazing... tried his best to make a bad situation have the best possible outcome for us. Also extremely polite... enjoyed having him in our home. Please send him back
The repair technician was on time, got the job done efficiently, did not make a mess, and was very pleasant. This is my second time using this plumbing company, and I will be sure to call them the next time I am in need of a plumber.
In the end we did not end up using the company but Ali was very nice and respectful wore a mask and shoe coverings and he was very polite.
The job was done in a professional manner. Great job. No hidden surprises. I will definitely use this company again.Sal did a great job and explained everything. Sal also answered all of my questions.
Service From The Heart
2 years ago
Hands down the most PROFESSIONAL, RELIABLE Plumbers! You can count on Metro Flow from the first call to the job completed. They are friendly, professional, thorough, experienced licensed plumbers! Look no further!
RJ and Daryl did a great job! Our ceramic tile was laid incorrectly causing the floor to be uneven, which caused the toilet to rock and crack. They replaced the toilet and they even provided a warranty! Thanks, guys!
Jason did a great job! He was very fair and efficient and provided the service that I needed. I highly recommend Jason and Metro Flow for your plumbing needs.
Austin Albrecht
2 years ago
Blake and Forest were able to give my family comfort. They were informative and instructive on what was going on and provided me with recommendation moving forward with my issue.
Rick Mitchell
2 years ago
Jason was on time, knowledgeable, and explained in terms that I could understand what we need to have done.Very professional.Highly recommend Jason and Metro Flow for your plumbing needs.
Firefly Advisors
3 years ago
I appreciated the care and compassion from my first call in to Metro to my service call just now! Kevin M. was polite and informed. I appreciated the education for addressing slab leak but also how to prevent it in the future!
Nice job! Polite and knowledgeable! Dennis and Rick were on time and communication between us concerning the problem was spot on. They are now my go to plumbing company.
This weekend was my daughters first slumber bday party. A gas leak was going to cause us to cancel the party. Metro Flow saved the day, moved things around to get us on the schedule ASAP. They were pros about it and saw the job through to inspection. They were also up front about costs and did everything they could to minimize them. Ask for Blake or Ali - they will take care of you.
fightingtwozeroone
2 years ago
Metro-Flow provides top service! Very professional, on-time, friendly, knowledgeable. Plumber Blake did a great job, a pleasure to deal with.
RJ did a great job taking care of our sewer issues immediately! Thank you, RJ!
Ronnie Roberts
a year ago
RJ was knowledgeable and courteous. He explained the problem and what was needed for repairs. I will recommend Metro-Flow Plumbing to others.
Cole Sisemore
2 years ago
RJ and team were very professional and did a great job not only fixing the problem, but thoroughly describing what the problem was and options surrounding the repair.Couldn’t recommend more.
Forrest Ferrell is amazing. He did a great job and I am very grateful to him for all that he was able to accomplish. Thank you so very much. Fred.
Preston Enoch
5 years ago
I would give this company a 0 star if I could. They are a complete joke. Pay close attention to the reviews complaining about pricing because it’s true. I had a clogged sink, that is it, and they were going to charge almost $500 JUST TO UNCLOG a sink. The people who I spoke to were rude. Do not under any circumstances use this company.
Metro-Flow was quick to respond to my request. RJ was on time and very professional. They got the job done same day in a matter of minutes.
Richard Pejsha
a month ago
Showed up on time ,very friendly , explained exactly as to what the problem was and the solution to have it fixed . Overall a good experience .
Cameron Churchwell
2 years ago
RJ was very prompt and got a faucet taken care of within an hour of the call on a Saturday. Highly recommend his professional and courteous service!
Daryl is very professional. He did quick fix for my emergency water leak at night. He is polit and very skillful. I will call him again if I have plumbing problems.
Thank you Daryl.
Frank Hernandez
5 years ago
I highly recommend Daryl W. Miller, He took the time to explain to my understanding, he is very courteous. he did not waste any time getting the job done and cleaned up. Mr Miller is an expert at his craft .
Ali is very professional and courteous. He did a good assessment and provided a very professional solution to the problem. He really knows his stuff
Kevin was on time, professional, took the time to explain me all available options, and fixed my issue very quickly. He has a great demeanor that I really appreciated. Thanks Kevin!
Carol Andersen
4 years ago
Joshua was wonderfulHe came in and took care of the problem.He has a very kind and thoughtful demeanor.I would trust him to do any work for me.Thank you
Would highly recommend. Chris did a great job.
Ali Saadawi was excellent again at addressing the problem and providing expert service. Ali explained what the issue was and ways to help prevent clogging in the future. Great job!
Violeta Torres
3 years ago
Blake and Daryl and Ali were awesome they told me what needed to be done and made me laugh very professional and straight forward made it there goal to get the job done as quick as possible great team
I have used Metro Flow Plumbing for years now. They are always professional and courteous. I highly recommend them.
Katrin Powell
4 years ago
Joshua was very prompt, very friendly, and incredibly helpful. He got my plumbing issue sorted out and gave me useful information along the way as well.
Wish I would have read the reviews first! Waist of time & $85 service fee! I kept asking when I called How much is a line snake fee? They kept telling me a plumber has to come out first. What has always cost me $150, they wanted $800. I believe they didn't want the job, just the service fee! Don't let them come to your house unless you just want to give away $85!
I have to say metro flow plumbing was a good choice/They were considerate /i liked the fact they were willing to take before and after pictures for my file and they guaranteed their work.RJ and his partner were courteous and very polite Today Ali came and did the work / Friendly and knowledgeable did an excellent job and explained everything he thought i needed to know/
Ali solved the main line clog problem, and together we watched his camera move underground toward the city lines, showing breaks and roots. I signed up for the Diamond coverage to get discounts and a full inspection. House is old, so glad to get the info. He also showed me that the Cold water valve for the washing machine was leaking.
Tommy DeSalvo
2 years ago
Mr. Romero is a total pro, did an excellent job fixing the outbound line.In the future, I will ask for him at to take care of any plumbing needs.Thanks Metro Flow,Td
Rafael Harris
3 years ago
Very understanding of the problem we were having and very competitive with pricing. Blake was a pleasure to work with when trying to figure out how to tackle our problem with our sewer pipes.
Great company. Very professional
Blake was very professional and made the needed plumbing repair quickly and with very good skills. We’re very grateful for Professional skills and competance.
Jerilyn Welsh-Roe
a year ago
Daryl of metro plumbing came out to revisit the job that I was not home for when it was completed. Daryl more than satisfied my complaint on the job and made the right corrections. Thank you Metro Plumbing!
JWR
My Mom is very happy with the service she received when the pipes needed to be replaced outside her home. Medflow did a wonder job and they are always so nice.
Richard Bradley
2 months ago
Ali from Metro Flow did a great job finding and fixing our water leak. I highly recommend Metro Flow plumbing. They were prompt and efficient.
Jonathan Shannon
2 months ago
Very professional and upfront. Pricing fixed with no unforeseen extra costs. Staff is incredible! Thanks especially to Ali!
Jason was on time and very professional. He explained the Diamond service and let me know how things were going as he progressed.
I would highly recommend Jason:-)
Jonathan Campbell
3 years ago
Great crew that came out to my home today. Very professional and completed job in a timely manner with no mess! I will be using Metro again.
Do not use this company. I was told I would get a diagnosis of what was wrong with my toilet for $65.00 at 12:00 to 12:30. So I took a long lunch from work well, a trainee and his helper SHOWED UP 3 HOURS LATE at 3pm. Once they arrived they pitched a brochure and would not tell me what was happening with my toilet unless I paid an additional fee for diagnose. His reponse was that the water wasn't plushing out the tiolet and Im thinking of course that's why I called you guys. I WAS NEVER TOLD ABOUT A DIAGNOSIS FEE until they arrive at my home. I did expect to pay more to have the tiolet fixed but after I understood the problem. Don't use this company. This was a classic BAIT AND SWITCH move. So instead I'm calling Drain Doctor to fix my toilet that explained all of their fees upfront before they came to my home. I should have went with Drain Doctor in the beginning but I just thought I was getting a deal but it turns out they're just not honest people again Metro Flow Plumbing customer service switched from super nice to defensive and mean after I made payment which was prior to me voicing my concerns.
Very knowledgeable, pleasant, he arrived slightly ahead of time, he was informed for multiple options and accomplished job swiftly. Would you use him and company again.
Very glad we called Metro Flow! Sal is professional and thorough. We will be using them from now on for all of our plumbing needs!
gloria bolton
3 years ago
Sal’s work was impeccable.He was very knowledgeable about the water heater unit and the overall company’s products and promotions.Sal is the representative I would want to return if there’s a need for servicing in the future,I am completely satisfied with his work!!!!!
I could not be happier with my experience. I had an emergency plumbing issue and it was fixed in just over an hour. Blake was informative and skilled.
The men were prompt, efficient, friendly, neat, on time, and we're up to or above my expectation.Thanks to the entire team for a great job.C. William Jones
The technician Ali is extremely attentive to details and confirming the integrity of his work before he completes. He is 10 out of 10 star, and so is his employer.
Gloria Gonzales
a year ago
What a great company, from that very first phone call to the caring focused plumber... they did a fantastic job installing and explaining everything.
Sam and Eric were great!! Very professional and knowledgeable and helpful. Price was extremely reasonable.
Shelly Rogers
2 years ago
This was my first experience with the company. Blake was extremely prompt, and addressed all the issues with confidence and explained why one was happening.
Paul Patterson
2 years ago
very knowledgeable, thorough. Focused on customer satisfaction and service.
Donald Tunstall
8 months ago
Very good service and work. Shared video of repair job. Professional
Silviana Rodriguez
a year ago
You the worker was awesome fast and was there on time I liked that they could fit me in there busy schedule cuz it was en emergency thank for a great job
Jessica Baldwin
5 months ago
Chris was really helpful and thorough.
Technician was great! He explained all our options, and was very nice. Thank you so very much !!! 5?????service!
Matthew Furness
2 years ago
Thank you hugely!!! We really appreciate the fast, friendly, and kind service. So so appreciate it!!!! Blake, RJ and Ted were wonderful to work with!!!!
Very professional and courteous, helped troubleshoot our problem and kept me informed along the entirety of the process. Great company first impression that I would definitely use again!
Fast and Punctual but Very Expense $$ . They charged $406 to repair a toilet tank leak . Repaired the Inside Bowl Kit and tighten the valve
Denise Hinder
2 years ago
Sal and his associate explained everything they did and what the expected upcoming repair was going to be. They were polite, knowledgeable and professional.
Ali and Forrest went above and beyond, after hours to unclog a sewer pipe!! It was not an easy task, but they refused to give up, they explained the process the entire way, and got the job done.
Brian Franklin
a year ago
Excellent work quality and treated us fairly and honestly. Highly recommend!
Delilah Boyd
9 months ago
Joshua with Metro Flow Plumbing is wonderful. He fixed everything in one trip. And he even repaired a faucet that another plumber said could not be repaired.
JACQUELINE ELLIOTT
2 years ago
Big job! Plumber took his time to find exact and all problems. I don’t know what is normal for pricing, but service was friendly and thorough.
I've used Metro-Flow on a few occasions, and I've always had a great experience. They fix what needs to be fixed and are professional, courteous and on time.
R.J. did a very thorough job of inspecting and finding my problem . Kudos to him and the Metro Flow team for bearing with me the past few weeks. I appreciate all of ya'll.
HAPPY NEW YEAR !
The team at MetroFlow plumbing has been fantastic to work with. They have always been professional and accommodating. I would highly recommend working with this company!
On time, professional, and friendly Kevin and Ali great guys.. recommend them anytime.. this company is legit and kept me informed on time of arrival. Service was great..
Paige Rothstein
2 years ago
Metro Flow was prompt, thorough and consistent with other quotes. We decided to hold off on the project, but I would talk to them again.
Blake was on time, knowledgeable, and great to work with!
Janice Douglas
2 years ago
He did a very good job and I don't mind him coming back to do any more work for me thank you you get up 5 or 10 a good score
Forest did an great job fixing an emergency leak
RJ came on a Sunday, right on time, found three split pipes and repaired them. Metro made our unlivable house livable!
Could not find a plumber friend suggested I call metro flow plumbing. They arranged their schedule to fit me in and did a great job.
Daryl and Josh were great! Found my issue and laid out a plan of action. Very personable and honest people.
Got the job done quick and easy. RJ and his crew were professional and new what they were doing. Great Service.
Susan Teegardin
4 years ago
Daryl and Storm were great!! Very nice, very professional, knew their stuff! I would recommend them and will use them again.
Both of the technicians were prompt, professional, friendly and thorough. I enjoyed visiting with them as they performed the de-scaling service. I would recommend Metro Flow and specifically the 2 technicians.
Bruce Bynum
Stephanie Matherne
2 years ago
Could not have been happier-RJ went above and beyond to help me with a frozen pipe in horrible weather. Would recommend them to anyone!
Metroflow has helped in multiple times over the years. Their service is always professional. They are easy to work with and do great work.
During snowmageddon 2021, Sal got to us super quick and provided quality service fixing our busted pipe in the attic.
Ruby Saladino
3 years ago
RJ and Sal were very polite. They answered
all of my questions and took care of my plumming
problems. Metro Flow Plumbing office personnel
were all very polite too!?
Chris and Sam did a professional job. Chris was informative and thorough I will use Metro flow again.
Fast, professional, and thorough. Also appreciated that the team was safe (e.g. masks, gloves, shoe covers). Definitely our new go-to for plumbing.
Looks like it was a drain leak from the neighbor. They were nice and just charged a service fee for cutting a hole in the wall. They made a nice square hold so minimal disruption.
Mary Benavidez
8 months ago
Ted was very professional, explained things well and went above and beyond to help me.
Thank you!!! ? ⭐️ ⭐️⭐️⭐️⭐️
Hope Wilson
11 months ago
Great service, great worker. I would request to use him again
ST MD HOMECARE
2 years ago
Great service by true professionals. They found the problem with my plumbing and fixed it in a jiffy. Courteous and very professional
Service man showed up on time, we discussed options, decided on one and he knocked it out in a professional manner. Thanks
Blake repaired our overflowing toilet at 10:30pm on a Sunday. He was thorough and so courteous!
Harold Larson
2 years ago
Arrived prompt, advised cost, worked efficiently, tested his work, cleaned up and did an overall very good service job.
Marshall Mills
4 years ago
I manage commercial properties in the Southwestern US and I’ve worked with a LOT of plumbing companies and contractors - RJ and MetroFlow are my go-to guys for our Dallas properties - period.Professional. Transparent. Educational and tidy.
Jonathan Hawkins
9 months ago
Ted was great as always. Very knowledgeable and provides practical and honest guidance. Very much appreciated!
Armando Garcia-Sanchez
2 years ago
Blake did a great job, he identified the problem and solved it. Additionally he suggested additional steps to prevent the problem to happen again.
Kevin was ver knowledgeable and professional. Showed up on time. And was prompt about finding what may be the issue. Highly recommend!
Nancy Wachendorfer
a year ago
Chris did a very good job. He was professional and informative.
Shelby Williams
a year ago
Ali and Neo were punctual and professional, showing me the issues deep in my drain with a camera.
Steven Randall
3 years ago
Rowdy and his team came out and performed their work in a professional and timely manner. HIGHLY recommended! -Steven
Called the 24 hr line and I’m appreciative how fast Kevin came out. Both technicians were very professional, quick, and knowledgeable. Thank you.
Rowdy has been very responsive to our needs and has done an excellent job with our project!! Highly recommend Metro Flow!
Garrett Greer
3 months ago
Thanks Forrest for the good work!
ralph schwartz
3 years ago
Sal arrived on time, listened respectfully to my description of the problem, performed the necessary tests to determine the real problem, gave me quote, did the work, cleaned up the work area and was friendly professional during the process.
Louise Polanco
a year ago
These are really honest good people. Even with a complex job, they took the time to figure it out with multiple visits. Trust is priceless.
Stuart Johnston
9 months ago
Professional and courteous inspection of my plumbing. On-time. Explained everything to my satisfaction.
Update: January 28, 2020Blake came over and took a video camera of our sewer pipe. He explained to me the problem.———————————————————————Rowdy is a professional plumber that responded to questions that I asked.
Sal did a great job and helped us to find a simple solution. Always courteous and professional.
Super helpful and patient. Explained things well
Chris and his helper did a great job replacing the shutoff valve to the home,
The guys were so nice and helpful!! Loved meeting them.
Michelle Terry
3 years ago
Very fast response for a weekend emergency. The staff and crew were amazing, very polite and professional. Will always call for any future needs!
Lemuel Hernandez
a year ago
Daryl and Ted arrived on time, were very friendly, and very professional! Highly recommend!!
Joshua Smith was awesome!!! A+++ experience. In and out in an hour... so fast! Nice and polite too.
Blake and Ali did a great job of diagnosing and fixing the leak as well as chasing down a secondary problem...They saved our Thanksgiving dinner..Thanks Guys
Ken M
The service team arrived on time and completed multiple repairs within the estimated time and price.
I highly recommend this company!
Very pleased with Metro Flow, professional and explained all work. Highly recommend!
Laurie Wilmoth
2 years ago
Very professional. Cares about the customer. Reliable and efficient scheduling. Will definitely use them again.
Rhonda. Mullen
a year ago
Chris and his assistant were very professional and courtesy. Have used you before and would use you again.
Good job RJ. Arrived when expected and cleaned up the work area when complete. Can’t ask for more than that. Thank you Meyro Flow!
The guys came out on short notice on a Sunday afternoon and were very thorough in their search for the issue and clearly explained the causes. Very friendly, helpful and prompt!
Lisa Blackshire
10 months ago
Even though the job hasn’t started Chris was very knowledgeable and helpful.
Can't wait for them to get started and complete the job so I will have some peace of mind.
debra Carmitchel
9 months ago
Do not know about cost insurance paid. Professional and were here when they said they would be!
Joanne Parsons
2 years ago
RJ was great. He has been here before! Very nice and professional!
On time, pleasant, wore covers over shoes, cleaned up and explained all charges BEFORE they started the work. Very nice.
•*HomieWolfie*•
3 years ago
Been working with Daryla and Metrow-Flow for over 10 years and know when they come do a job for us it’s going to be a job well done!
They were very helpful and knowledgeable. Very happy with the technicians and service!
Josh and Ali did a great and thorough job. Friendly, courteous, and knowledgeable.. Thanks Metro Flow.
Glenna Moscari
2 years ago
Sal was extremely professional and helpful. We hope to see him again when we have plumbing issues.
Charles Sigler
3 years ago
Rowdy was very courteous & professional. He explained each step of the process and what he was doing.
These are skilled people who are committed to finishing the job, no matter what it takes. All plumbing is expensive, but they never need to apologize for any substandard result.
Victor Vasquez
2 years ago
Great service. Ali and Foster were very professional and took the time to explain the repair.
Stacia Frase
4 months ago
Ali was very professional, knowledgeable and prompt. I will use Ali again for any of my plumbing needs.
Allison Willhite
2 years ago
Prompt and efficient service. Excellent communication. Professional demeanor. Accurate diagnosis of service issue and scope of repair.
justin horvath
2 years ago
Blake and Jason saved the day. They were quick and professional and did a quality repair.
Suzette Harris
2 years ago
Smart and super nice— walked me through all my options and explained everything thoroughly.
Mallori Morris
4 years ago
Wonderful experience—very timely, professional and educational. Explained and priced out everything in such an easy way to understand.
Blake and Ali are outstanding technicians but more importantly super human beings. I highly recommend them for your plumbing concerns.
Regina Pelton
3 years ago
Technician was very polite and professional. He listened to all the symptoms and figured out the problem in a matter of minutes
Anthony Valenti
2 years ago
Technicians were good, the company pricing is too high unfortunately. $475 to snake a drain, nope.
nickaveli 214
2 years ago
Ali al saadavqwi was great !!! Very professional a little costly but you get what you pay for !!! And plus it was on a short notice !!
Zach Townsend
2 years ago
On time, efficient, and friendly service that resulted in the fix I needed! They give you prices up front so you know what to expect.
Came out same day and did a good job. Will use them again if have plumbing issues.
Van Ayvazian
3 months ago
Guys were great.
David Bennett
2 years ago
ALI is very efficient and explains in detail what the issues are. ALI is my go-to plumber going forward.
Gas range installation - satisfied with appliance hookup and technician was great at answering all of my questions.
Shawn mudigere
2 years ago
Beware this is a scam they are going to try and scam you.
I was appalled when they call you and slowly try and tell you the charges in a few thousand dollars for something it would Have costed them $200 at the tops.
Jason came on time and gave me a great information to help solve my problem.
He was very responsive.
Blake replaced my kitchen faucet, 2 cutoff valves,, and the 2 water supply pipes. He also replaced the shower head as requested.
Annalise Smith
3 years ago
Was in an urgent situation on a Saturday. Called to fit me in, quick to arrive and fast to fix and broken water pipe in the yard.
Good communications while working on our problem; gave us options.
Alan Richman
5 months ago
Great job
Bette Morchower
3 years ago
Excellent technicians that really care and work hard to resolve problems.
Ali, Rowdy and RJ were terrific!
Stuart MacGregor
2 years ago
Professional, polite and very punctual! Did a great job in all aspects of excellence in customer service ?
First rate plumbing experience. Extremely professional, informative and helpful. We highly recommend Metro Flow.
Denise Turner
10 months ago
Very professional and was able to assess the problem quickly.
Robert Schleizer
2 years ago
Blake did a very good job on follow through and completing the work.
Outstanding professional employee and quality of work was perfect!
Darryl did a GREAT Job at my house!!! He is always dependable and very friendly.
Theresa McDonald
3 years ago
RJ was courteous, professional, on-time, and sweet to my dogs and me. A perfect plumber☺️
Solved our problem. Extremely competent folks. Diagnosed problem first time and now we are water pressure happy
One of the most professional companies I have dealt with. Daryl was exceptionally professional.
Daryl was BEYOND helpful and so informative!! Definitely went the extra mile for our company!! Thank You Daryl!!!
Excellent job, great attitude and personality, Forrest explained the procedure well.
Thank you very much from Dennis and Peggy Mannering you guys did a fantastic job today!!
Jeffrey Foust
2 years ago
Metro Flow has always delivered quality work and able to promptly resolve my issues.
Fast, courteous, and professional service. I only took one star off because I thought it was a bit expensive.
Romero was great. Found the problem quickly. Great company
Great service! He goes out of his way to make the customer happy.
Rowdy and the team did an excellent job. Everyone was friendly and very professional.
These guys are sharp and really know there stuff
I had problem with my shower and there guy RJ got it right the first time
And very quick
I recommend them highly!!
Sanjay Thakkar
a year ago
They fixed our jetted tub. Excellent and friendly service.
Mike Cardenas
3 years ago
Blake & Kevin were very professional and did a good job.
Susan Bezerra
4 months ago
Will be referring this company to others.
Barbara Zarate
a year ago
Very happy that they came out after hours on a Friday.
Excellent and quick service. Crew went above and beyond expectations. 10/10 would recommend.
Travis Johnson
2 years ago
Jason did a great job assessing our plumbing problems and explaining our options.
Rj and the team at Metroflow plumbing are just amazing. Great customer service and very professional team!
Deatra Williams
a year ago
Never called me back to perform services...i called them early in the a.m
Did a great job! Kept me informed as they did the work.
Sandra Redick
3 years ago
Joshua was prompt, courteous, and very helpful in diagnosing and fixing my problem
Very well mannered, got the job done and service was great!
celeste dammen
3 years ago
They were so very polite, clean, and explained the details in terms I could understand.
Metro-Flow is the best. Prompt, polite and always very helpful. Thank you!
Great plumbing company that always does a good job. They always try to find ways to save me money if possible.
This is an excellent team providing prompt service and excellent work. I could not be happier with the work and service.
Great, thorough & dedicated team. Good plumbers are hard to find. Recommend highly.
Forrest and Tommy got me fixed up quickly and professionally
Did a great job for us. Will use again. Thank you
Betty Cunningham
3 years ago
Service men were extremely courteous and explained what they were going to do in a way that I understood
Marian O'Rourke-Kaplan
3 years ago
Blake did an efficient thorough job and was professional and polite thank you!
Wonderful service; courteous and professional! Will continue to use them.
Christina Welton
2 months ago
Great experience!
arrynn wilkinson
3 years ago
A little pricey but very nice, respectable, came out fast and on time.
Lisa Livingston
4 years ago
Knowledgeable, professional, thorough, explained job and what was required, provided required documentation, set up appointment for future maintenance, excellent!!
Great work done by qualified technician. Came in and got straight to work.
They did a great job re-piping the house completely using PEX.
Thomas Lawless
3 years ago
Really quick...Well dressed & articulate...explained problem...Good, easy homeowner experience...Thanx!!!
Candysweet137 DERp
3 years ago
They did a great job installing my new hot water heater.
Always respond quickly and fix perfectly. Price quotes good.
Michael Krywucki
a year ago
Work was done properly, timely and pricing was fair.
Aubrey Blaylock
3 years ago
RJ always do a fantastic job and works fast and efficiently!
Andrea Shearman
3 years ago
Arrived early for appointment, very nice, professional and affordable.
Professional service but I would shop the price very expensive $471 to snake a bathroom sink took 15 minutes!
Shelby Williams
3 years ago
Jason was very thorough and explained everything, providing sound advice.
Jimmy Watkins
2 years ago
Upfront cost. Worked diligently to fix our problem. No complaints.
William Videtto
2 months ago
Outstanding work.
Chip Phillips
2 years ago
Ali went the extra mile to solve the problem and show me how to prevent it from happening again.
Quinn Peterson
a year ago
Flushed my water heaters - very efficient and professional.
Shyamal Parikh
3 years ago
Professional service - on time , explained everything and talked about cost up front.
Joshua was very nice and solved my problem very quickly
Tennis Player
2 years ago
Very professional job. Courteous and informative. Very good work
Trevor Worcester
2 years ago
Great service and on a Saturday! Would use them again in a heartbeat!
We were experiencing a gas leak valves we capped and new pipelines are required.
Excellent work done promptly, safely, and courteously. Highly recommended.
Cheryl Chaddick
6 months ago
Super Service!!!! Definitely recommend Metro Flow!!
Annette Anderson
3 years ago
Blake was very informative and and solved the issue! Thank you
Anthony L Smith
7 months ago
Very knowledgeable and courteous
Helen Shimpi
6 months ago
Tile work also required
Karen Sample
6 months ago
Was efficient and professional.
Professional and clean. Be th he and Forrest explained everything they were going to do
Courtney Carper
6 years ago
RJ & John, Professional, courteous, and great customer service.
Thank you, Mr.&Mrs.Carper
This were fast and very professional.
Silvana Massolo
5 years ago
They took the time to explain everything to me. Thank you, Metro-Flow Plumbing!
Ali did a very good job installing the flange
Very professional, informative and knowledgeable
Henry Washington
a month ago
Very professional
Did a shower valve replacement. Excellent service!
Good work, attention to detail, and a good explanation of the diamond plan
Competent, professional service. Courteous and informative.
Angie Voelker
3 years ago
Kevin and his assistant did a great job!
Always a quality job. We have used them several times on jobs large and small.
Kayak Trust Kenneth Davis
2 years ago
They are scrupulous. Over charged! Pretty slick
Mitch Cheffey
7 months ago
Great and very professional
Great people, they work hard to make things right.
H Leslie Moore
6 years ago
On time, knowledgeable, solved all problems, pleasant to be with. What more could you ask for?
Michael Allen
6 years ago
Professional and arrived on time. Explained everything prior to visit, including prices.
susanne elliott
2 years ago
Very professional and well trained Competent plumber.
Great service will recommend
Eugene Orico Sr
a year ago
Just in the stage of finding the problem and waiting for an estimate of repairs
Insanely high prices, don't waste your time.
Ali explained everything with great detail
Nice, professional guys. Would definitely use again.
Ali was great, Highly recommend.
Martin F Halupka Jr
2 years ago
Found problem but did not repair problem.
William Hulse
3 years ago
Right on time and very friendly service.
Thank you
Sue Riemenschneider
a year ago
Friendly. Courteous. Knowledgeable. Would recommend!
Very professional and knowledgeable. I as very pleased
Cynthia Kaleri
4 years ago
Always wonderful service, knowledgeable, friendly, and professional.
J Nagarathinam
2 years ago
Found the issues quickly and fixed the problems within a great time.
Professional and courteous. Thanks MetroFlow.
Jackie Caldwell
5 years ago
Tough problem but I feel it has been solved.
Bill Daddario
2 years ago
Professional and knowledgeable,courteous,answered all questions
Excellent service and very professional.
Absolute Plumbing
3 years ago
Great company- ? thank you!!
Professional and efficient. Thank you
Quick to respond and very courtesy.
ollie powell
10 months ago
Great service
anthonymcclure McClure
10 months ago
Perfect as always
A good and professional diagnosis.
Rheta Penelton
2 years ago
The service was on my toilets.
Very prompt and professional
Daniel Muenchau
a year ago
Friendly and professional!
Heather Youssef
3 years ago
Courteous, on time and professional
Installation of an outdoor spigot in backyard.
James Richardson
2 years ago
Very punctual. Efficient.
Silvana Massolo
5 years ago
Knowledgable, honest, and fair.
Larkell Ludwick
3 years ago
Great service
Amazing service, attention to detail, and professional. Thank you once again Chris!
Removed 2 clogs under the house
Very professional and ethical. They do quality work and care.
jorge luis marquez montero
5 months ago
(Translated by Google) The best! They were very quick replacing the gas line that supplies the house, they checked the entire internal gas system and corrected leaks in the gas line(Original)The best! Fueron muy rápidos reemplazando la línea de gas que suministra la casa, checaron todo el sistema de gas interno y corrigieron fugas en la línea de gas
Jorge Hernandez
9 months ago
(Translated by Google) In this company they treated me well because they were very kind when explaining what I needed to repair in the apartment where I live, unfortunately I couldn't wait for someone from their company to inspect me because the repair of the apartment was urgent because I called a Friday and that's why I give them 3 stars I think that a company where they treat you with kindness and respect is where they appreciate a potential client(Original)En esta compañía me trataron bien porque fueron muy amables al explicar lo que necesitaba reparar en el departamento dónde vivo desafortunadamente no podía esperar a que me pudieran hacer una inspección de alguien dé la compañía de ellos porque la reparación del departamento era urgente porque yo llamé un viernes y por eso les doy las 3 estrellas yo pienso que una compañía dónde te tratan con amabilidad y respeto es dónde aprecian a un posible cliente
Vernon Johnson
6 months ago
Verygood
Stefano Galante
2 years ago
Rennie Reneau
2 years ago
Tyler Ballein
3 years ago
Dana Lynn Major
3 years ago
Kenny Bob Parsons
2 years ago
Arthur L Smith
a year ago
Paul Granados
2 years ago
madison cimpl
2 years ago
Michael Nelson
3 years ago
Stacy Medals
6 months ago
Augusta Cascio
2 years ago
Bobbi Antonelli
2 years ago
Jarrett Wilson
5 years ago
Tami Chandler
4 years ago
Roberth Markstrom
3 years ago
carolyn coleman
3 years ago
Jenny Carlson
a month ago
Sylvia Edington
2 years ago
Rebecca Martinez
3 years ago
James Jackson
3 years ago
Navid Daneshjou
a year ago
Greg Scarborough
4 years ago
Suzanne Ramirez
a year ago
Daniel Guzman
2 years ago
betty oakerson
a year ago
Harini Santhanam
3 years ago
Robin Johnson
2 years ago
Jennifer Wojtas
4 months ago
Jonathan Smith
a year ago
Rick Hightower
2 years ago
Luke Chesmore
2 years ago
Chris Van Wagoner
9 months ago
Deborah Colleen Rose
11 months ago
Tayler Gumble
2 years ago
DiAnna Chambers
10 months ago
Ginger jones
5 months ago
john williams
3 years ago
Chris Coleman
10 months ago
Carley Cockrum
2 years ago
Johnnie Harper
5 years ago
Heather Krause
2 years ago
Judy Steakley
2 years ago
Nick Krakosky
2 years ago
Leeamm Hawkins
2 years ago
Janet Guzman-Meignein
2 years ago
SungMi Peniche
2 years ago
luisanuar cruz luna
2 years ago
Valorie Bierbower
a year ago
Michael McCOY
2 years ago
Norberto Ortiz
3 years ago
Patti Johnson
3 years ago
Terrance Connor
2 years ago
arise counseling
a year ago
Theresa Brewer
2 years ago
Thomas Carper
2 years ago
Dipali Nigudkar
3 years ago
Janice Camposagrado
11 months ago
Ben Ehrenberg
2 years ago
Mark McWilliams
2 years ago
Kaushik Patel
2 years ago
Loren Higgins
4 months ago
Ronald Robins
4 years ago
D.A. Phillips
5 years ago
bruce fulford
11 months ago
Tristal Roberts
3 years ago
Catherine Hulse
4 years ago
Johnny Ray Nichol
3 years ago
Boone Richburg
a year ago
Molly Roecker
2 years ago
Vanessa Sulbaran
4 years ago
Monty Montgomery
3 years ago
jeremy button
2 years ago
Kimberly Lundberg
5 years ago
Small Pockets
3 years ago
patricia zielinski
3 months ago
Laura Sherrard
3 years ago
Stephen Simpson
3 years ago
Maggee Hester
2 years ago
Suzanne Kuhn
5 months ago
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