Bernadette Perro

a year ago

After realizing we needed a water softener and having no previous experience with this technology, we contacted a few big name brand companies. Let's say we were shocked at the cost of salt units. Thankfully we contacted Lone Star Plumbing and Water. Not only was the unit they installed a fraction of the cost, the installation, customer education and service were top top notch. Thanks Dustin and Jarrod for a job well done, on time, as promised!

Adrienne

2 years ago

I had an issue with my tankless water heater back in January. Lone Star was called out through American Home Shield. After two visits over two weeks they came to the conclusion that the unit needed to be replaced. Took about a month to replace the unit and when I would call to get an update Megan just gave me the run around. Other reviews were right, she will tell you what you want to hear just to get you off the phone. First she said she ordered a State water heater, then a week later she said it was supposed to be delivered to her house, then another week later she couldn’t find it and then finally a week later she called and scheduled an appointment for installation. Day of installation we did not get the brand we were told, not that big of a deal, installation took less than 20 minutes even though we were told by Megan it would take 1 hour to 3 hours. I left work and on my way home when my son called and said they were done and they had left...talk about fast installation, just wish it was done right. They charged me $935 for work they did not do, no new pipes or hoses even though I was charged for that. When I asked Megan about the charges for work that was not done she pretended to care but just blew it off. It did take a few days to get an itemized invoice and I had to ask 3 different people before one was sent to me. Later that night went to take a shower and no hot water. Went into the garage where the unit is and my garage smelled of gas. Called the next morning and they came out that same day and realized that they did not fit the correct vent that vents outside of the house. They replaced that with a huge hideous monstrosity that just sticks out of the side of my house. AND the new installation did not pass city inspection but of course never heard from Lone Star regarding that. Now, beginning of August had issues with the water heater again. Called AHS and asked for someone other than Lone Star to be called out but unfortunately the manufacturer will only honor the warranty of the unit if the company who installed it works on it. Now another nightmare situation with Lone Star. Kevin came out on August 4th and Nick’s been out 3 times and it is now September 11th and my water heater is still not working. Took one week to get the first replacement part in and took 3 weeks to get another replacement part in. I’m not sure if that’s the manufacturer or Lone Star but I will say that if roles were reversed they would not see this as acceptable. Kevin was very nice and did his best to help on that first visit and Nick has been nothing but nice and I will request him every time. I just hope your experience with Lone Star is better than mine!

Annaliese Emerson

a year ago

All around terrible experience. Cody spent about 60 seconds looking at my broken exterior faucet and made the prediction/warning that he makes to all his customers that it wouldn't be covered by the home warranty. Sure enough he reported back that my water hose broke the faucet and therefore not covered by my home warranty. Wow, he really called it! He also got super creepy by asking me if it was just me that lived in my house. Would NEVER recommend this company.

W Don

a year ago

I don't know how this company has a 4.2 star Google rating. Went to Home Depot and bought a dishwasher. Installers came and found the water supply line to dishwasher to be leaking. Here comes this company to repair or replace leaking valve. All plumber Nick did was cap off leaky valve and put extension hose on a line that doesn't need it. So, I call plumber to complain and all I got was some lip service from Megan that she would have Nick call me. Well I called them when they opened and now it's after lunch. No call yet. My next call is to Home Depot to suggest that they are removed from their vendor list due to them just trying to do nothing and get paid for it. Megan, if you read this, take this to heart because you may soon be without a job or company if you keep treating customers like you do. Anyone that reads this, word of caution, DO NOT USE THIS COMPANY!

Mongkeefee

6 years ago

Kevin and his associate Matt were professional, knowledgeable, and courteous. They listened to my problem, snaked and scoped the main line, and showed me the issue on the camera screen. Where they go above and beyond is in professionalism. They were sincerely polite, thorough, and fully answered all of my questions. Timeliness and efficiency were excellent both on the job and prior to arrival. I was told they would call between 0800-0900 with an ETA window, and they did. They gave an ETA window of 0830-0900, and they showed up on time. Being able to track their location online was a nice touch too. While here, they managed their time well, and I never felt like the job was rushed. Their proficiency, efficiency, and communication skills instill trust and confidence, and I would absolutely recommend them to a friend/neighbor for plumbing repairs.

Jason Haddock

2 years ago

This is a bit lengthy so apologies in advance but I want to give as comprehensive of a review as possible as there were some positives and negatives on my experience and Lonestar Star Water Services may not be solely to blame.

My issue revolves around a kitchen sink leak, which is located behind the wall of the stub out. The sink leaks water anytime it is filled and has to drain...Not a ton, but it needs to be fixed.

Given the site and location of the leak I found it appropriate to call the home warranty. I have coverage for leaks that covers incorrect installs, wear and tear, etc... Given this is a normal use sink I thought this was a no-brainer call.

My experience started with a call to American Home Shield. They assigned Lone Star Water Services to do the evaluation and they promptly called and set up a time to come out, which they did one-time and stayed in great communication until they arrived.

When they arrived, he quickly checked the sink area and cut a small 1ft square hole to check the pipe. He could see the water and confirmed there was a leak. He took some notes and politely let us know he would call it in and submit a report. This is typical as they need authorization from the home warranty company in order to get approved and paid, which is totally understandable and should ve expected.

Later that same day I received a notification that American Home Shield had marked the request as Completed. Finding that strange, I gave American Home Shield a call to get some clarification.

This is where I began to have issues and dissapointment began to mount...The warranty representative stated the repair would not be authorized because Lone Star Water Services' report stated the leak was due to the home settling.

I was pretty upset since Lonestar Water Services really couldn't see the source of the leak - The hole they cut only showed where the water was coming from directionally, not the source on the pipe. Being pretty upset I told the warranty company I would call back after I had a chance to review my contract exceptions more clearly.

An hour or so later I called American Home Shield back to get more clarification as I didn't believe the home settling claim.

When I called the warranty company back they quoted a new reason from Lonestar Water Services - This time the claim was that the repair was being denied because of misuse and abuse. Well, that just really upset me and I probably need to say a prayer for the poor person on the other end of the phone.

It was then that I decided I need to cancel the warranty. Spending $500/yr and $100/service call is really not a good investment when you consider you will likely have to pay out-of-pocket regardless.

So why a poor review for Lonestar Water Services you may ask? Well, Lonestar did not do a fair assessment of the leak and they either knowingly misrepresented the source of the leak, or are complicit in working with American Home Shield to write reports where repairs are denied. Given the communication channels one must go through, I will likely never find out as I received no report, and American Home Shield will not provide one to me either.

This company appears to have some great reviews - Most of the bad ones center around experiences with home warranties. One may even write off the bad reviews as outliers, but my review is based on my experience as a paying customer that doesn't expect anything for free - I do expect quality and value for what I pay as should everyone.

I am giving this negative review because I now have a trust issue and would hesitate to give any business to Lonestar based on my experience. If this is a hone warranty issue like some may claim I would then ask why would a good company risk their reputation by working with these warranty companies?

I am hopeful you find this review helpful and it aids in making a good financial decision. If you have a warranty claim I would probably cancel the call and find someone reputable and local on your own.

Erin Flinchbaugh

5 years ago

This is the second time that I've used Lone Star Water Services, and I have to say the second time I've been impressed by them! The technicians have been very punctual and good about telling you when they're coming. They get in, do the job well and get out with friendly service. I will definitely be calling them again in the future if anymore of my plumbing breaks!

Calvin Crowder

4 years ago

Responding to a warranty claim, the technicians were professional, respectful and efficient. They immediately determined the problem, which was electrical not plumbing, and explained it fully so that we can ensure the electrician addresses it fully. Very good service.

Natalie Dossey

6 years ago

Absolutely hands down the best plumbing company we have ever used! We have used Lone Star twice now for installations and both times were left beyond satisfied with the service and the people - the company as a whole! Friendly-knowledgeable and professional! Would not go anywhere else! They've earned lifelong customers!

Sally Sallee

4 years ago

Excellent service! Timely, professional and very knowledgeable in all areas regarding my repairs. Have used Lone Star Water Services on two different occasions. Would recommend and will use again through my Home Warranty company.

Latangila Dennis

3 years ago

Cody just left my house this morning and corrected another plumber's work by repairing the wax seal on my toilet. My toilet was lifted due to foundation repairs on my one story house. Cody took on the challenge of the repair and treated my issue like he would a two story upstairs toilet. Not only was he fast, courteous, and efficient, he was innovative and resilient. He saw the issue and found a solution. Then he also cleaned the worksite and did not leave a mess. Also, kudos to Megan at the home office, who always called back - was also courteous, and polite and answered all of my questions as well. I cannot give them enough props. Also, they both keep promises and called, emailed, and texted me on the arrival times and kept me informed every step of the way. Thank you Lone Star for your excellent employees and service!

Yes Man

2 years ago

I had a leak on my well head. So I have used them before for my business several times and it was good service. So why not use them on my home. Turns out that was a bad mistake. They sent out a repair guy on Friday named Dilan to fix the leak. He showed up and said he had to order parts to fix it. He said the parts would be in around middle of the following week. So the following Friday still no word so I called to see what was going on and Megan said she would call me back. Well wouldn't you know no phone call back. So I called again the following Tuesday or Wednesday and said parts were in and they would be fixing it friday. The supposed lead tech fixed it by just tightening up a union. My wife was there during the time he was there. When I got home I looked at it because being told by Dilan it needed parts to be replaced and then the lead tech saying no parts needed just a union to be tightened I was skeptical. Upon my inspection it was still leaking. I mean come on guys. What is the problem.

harveygirl39

3 years ago

Beware!! We had to use Lone Star through our American Home Shield Warranty (also beware!!) originally to fix our leaky kitchen faucet..faucet needed to be replaced. We waited over a week after the first visit, when I didn't hear back I called the office to find out what was going on. Oh yes, the faucet had been ordered (supposedly same quality as what we had before) and I was able to schedule the install-- but why did I have to call them to find that out and how long would it have been before they actually called me?? Then, two months after the new faucet was installed, the sprayer/faucet part just broke off. Like I just pulled it out to use it to wash dishes and it just snapped off and water sprayed everywhere. We called to have them back out to fix it/replace it. They have now told AHS that the damage was not normal wear and tear-- WTF!?!??! so AHS will not replace it. Oh, also, the technicians who came to look at the broken faucet smelled like a lovely combo of pot and tobacco. They WERE polite, that is the most I can say. Thanks a lot for LYING and screwing us over though. You are running a risk if you call these guys out.

Anndora Flores

5 years ago

I recently bought a home in Ft. Worth. Immediately we had issues with the plumbing. Thankfully, Lone Star came out and identified AND RESOLVED the issue. Courteous , professional and knowledgeable. Just what a new homeowner needs when the dream house starts to give you doubts, a company that is truly efficient! Thank you Lone Star techs, especially Roberto! Job well done!

Mike Tilley

5 years ago

Kevin did an excellent job of explaining what he was going to do to fix the problem and before he left he tested every area in the house to make sure all the drains in the area were clear. He also was able to complete the job in a fairly short amount of time. I would certainly recommend Lonestar Water Services for people needing assistance with plumbing issues.

Ashwood Court

7 years ago

Justin and James came out and did a great job installing our new hot water heater. They were professional, kind and very informative throughout the process. Could not have been a better experience!

Lynn & Jack Lilly

3 years ago

We just had James out here through AHS to repair our toilet. He was very professional, polite, and did an excellant job!!! We were really pleased with his workmanship. If we need to have a plumber out again in the future, we're going to request him again. We highly recommend James!
Thank you,
Jack & Lynn Lilly

Farhana Ali

5 years ago

Kevin and the other gentleman who came out were personable and helpful. They easily fixed the leak. They also arrived within the designated time range.

Lone Star was very quick to call and schedule. Plus they worked with my requests

Carla Wilson

5 years ago

Nick did an excellent job at quickly solving a bathtub draining issue. He was very professional, knowledgeable and allowed me the time to get on with my day by arriving and completing his service call well within the two hour window originally confirmed. I'd call Lone Star Waters Services again!

Janice Lee

4 years ago

Both men that came out were very friendly and professional. At first they could not replicate the issue, so we turned on more water and the back up began. They cleared the main drain and think it should be good. He even checked the city main drain to make sure there was not a problem there. Thank you!

Jennifer Dutton

2 years ago

Horrible customer service! I have been trying to get my bathroom sink fixed since August. They came out I Paid $75.00 for the technician to tell me he needed the parts (knowing my faucet was leaking). To date I have been rescheduled 3 times and today Lacie told me my AHS denied the request and closed the ticket and she had no idea why. When I called AHS they said I MISSED the appointment and Lone Star canceled the appointment per Lacy!!! HORRIBLE

Patrick Finn

4 years ago

Cody came by. He was extremely professional! He helped me figure out what I was having problems with. I would totally go with Lone Star Water Services again!! I would also recommend them to anyone and everyone I know!! They are the best!! Thank you!!

Debi I

4 years ago

Kevin greeted me with a smile. Came in the house and let me tell him all I knew about this old house and crawl the space. He actually was able to get under the house when NO ONE, not even my home inspector, could get under there. The opening is small with a beam dead center the hole. He searched and searched and laid under the house in the water filled space looking and listening for the leak. When he came up he was walking slow, covered in mud, in a black garbage sack. I totally lost it, it was hilarious! Kevin was so nice, very professional, always kept eye contact and explained everything in layman’s terms. He went above and beyond all my expectations and took pics of the pipes under the house to show me. Having anyone come out and do your plumbing is never fun, but Kevin and I did have fun! He found the leak, fixed it, showed me what he did and explained it! The most important thing was that I trusted and believed what he said! He is fantastic!! This is an unsolicited review and I highly recommend this company. If you can ask for Kevin then even better!

Travis W

5 years ago

Kevin and Matt were awesome! They were polite, professional and efficient. They repaired the wax ring on my toilet in about 40 minutes. I was impressed. Highly recommend this plumbing company.

Eric Baker

3 years ago

If I could give zero stars, I would. I was advised there was a break in my main line and would need to be dug up and repaired. That was the Thursday before Thanksgiving. I specifically advised would need this repair completed before family came into town for Thanksgiving weekend. No call Friday so I left a message. No return call. Left 10+ messages to get a cost and time when they would be back for the repair. NOTHING! No return call, nothing. I went with another company that came out same day and took three days to assess and complete repair. They also got the city to come out and repair their portion of the line beyond the city access point...again, same day. This company has no customer service skills at all whatsoever. Their loss. The other company got my money.

Blake Akins

4 years ago

These guys are Straight Frauds! American Home Shield sent them out to replace my hot water heater. They claimed they needed to make $800 in modifications that was not covered. If you do a quick internet search that scam is fairly common amongst dishonest plumbers like these guys. I called their office and left a voicemail. No return call. I talked to the receptionist, she said the owner would call me back, never did.
I asked AHS for a 2nd opinion and the new plumbing company was honest and able to complete the repairs with me only paying $85 out of pocket! Stay away from Lone Star Plumbing.

Lori DeLaCruz

3 years ago

Called Lonestar for a leak we had they scheduled me quickly and arrived on time. Service guy Paul was friendly & very knowledgeable about the issue and fixed the problem right away. I will be using your service again. Thanks

Hugh Pierson

6 years ago

Finally..... American Home Shield found a decent plumbing company....not only decent but superior. From the flexibility of their scheduling to the efficient and courteousness of the plumber that came to fix a broken pipe it was a very very good experience. So good that I am going to have them do some long needed work that I had put off just because finding a plumber is almost as bad as buying a car. 5 STARS from me!!!

aaron pryor

6 years ago

I was referred to them through American home shield for a rusted out water heater. They came out assessed that we needed a new heater. They returned 4 days later to replace it. Very courteous team that showed up. Additionally they aren't out to make a buck. I thought to upgrade to a tankless water heater, but they recommended against it based on the layout of our house. These folks are legit no BS.

Kimberly Beavers

5 years ago

We were referred to them by American Home Shield. The service men arrived promptly, they were very proficient, friendly, and they found a quick problem resolution. Their work was done quick, professional and timely. I will not hesitate to use their services again. Great company!

Ruth Mitchell

6 years ago

Lone Star (Kevin) is terrific. Kevin arrived on time, got right to work to give us a temporary fix to our issues. Our problem is that AHS will not REPLACE our 35+ year old toilets, but will only authorize work enough for a temporary resolution. These two toilets need to be TOTALLY REPLACED. The work performed today came with a 30-day warranty, but on day 31 if the problems re-occur, we're out additional service fees for a temporary fix. Why don't you replace toilets like you replace dishwashers, garbage disposals, water heaters, etc?? I'm not thrilled today, but it has nothing to do with Lone Star; it is AHS with whom I am not pleased. Not sure I can continue to recommend AHS if our toilets cannot be replaced. Lone Star Water Services will be our go-to plumbers for services not covered through AHS. Kevin has worked on leaky showers & replaced our garbage disposal unit. Kevin rocks!

Kyle Betts

3 years ago

DO NOT CALL!! Replaced my leaking water heater. When I asked technician if wooden platform should be replaced, he said its fine. they're designed to be that way. It was NOT fine! Now that the wood is warped, the whole water heater is leaning like its going to fall over. Called them to fix it, they didnt care. Told me it would be another $350 to unhook/rehook the water heater, and thats not even to fix the platform, I would have to call a carpenter for that!! Simple fix would have been to advise me upfront to have the platform replaced before putting a newer, heavier water heater on top of it. Find anyone else!!

Rosemarie Kappelman

a year ago

They were prompt, and did the repair the same day .
I give them five stars for promptness with the appointment and for the job done.

Lily Issac

6 years ago

Needed a no-brainer clog snaked. Guy tried to tell me I didn't have a p-trap (I do) and that he needs to go through the roof (instead of my very accessible cleanouts). Charged me the service fee and said he'd call my warranty company with a diagnosis to see if p-trap install and roof access is covered (it's not). Took an hour and my service fee money without clearing the drain. Never called me back. Had a handyman come out and he was done in 10 mins, explained what Lone Star (Kevin) missed.

Never using them again. I feel like he was trying to take advantage of me like I wouldn't get a second opinion. Took an extra week to finally get the drain cleared since Lone Star never followed up when I called.

Lawrence Radcliffe

6 years ago

Excellent company; definitely will use next time we need plumbing services. It's been a long time since we've come across someone we can really trust. Have seen a couple of our neighbors use Lonestar also and I know why

Dayna Getz

2 years ago

Not happy. They were Subcontractors for America Home Shield. Paid to tell us they couldn't do anything but tell Am Ho Shield it was a problem in the mainline. Left us with a fully stopped up house, where we had to wait 4 days to hear back from AmHoShield.

4 days. No toilet in our own house. I knew it was BS, so I called another plumber, just come clear the mainline at least temporarily. ARS Rescue Rooter. Cleared it at least temporarily with a 30 day guarantee to come back and clear again.

Yes. There is a mainline break, but apparently some companies care about the customer enough to at least give them some relief. So, ARS Rescue Rooter will get the contract to fix the mainline.

Lone Star Water Services, LLC and American Home Shield are not interested in the welfare of the customer.

Cary Stillwell

3 years ago

Inexperienced. Unprofessional. BEWARE! Had a gas leak. Technician walked up the stairs to the attic. Took a picture of the manifold. Said they could not test for the gas leak until they replaced parts on manifold. Cost: $1290. It was a complete fallacy. Got a second and third opinion. Manifold was absolutely fine. Testing was simple. Gas leak found quickly. Lonestar either did not send an actual licensed plumber or has inept technicians or they are scam artists. Again...BEWARE!

Toni Yazbeck

6 years ago

Professional crew, friendly and honest.
i got Lone star service thru my home warranty, and i will definitely use them again and recommend them to friends and family
Never in rush, explains work done and answers client concerns. their visit was both fixing a problem and educational. Thank you

Cameron Fox

4 years ago

Nick and his associate were completely professional and solved the faucet repair quickly and appropriately. They educated me about my purchase of a new faucet and cleaned up after they left. thanks guys

Praveen Munipalle

5 years ago

I don't think their Technicians are knowledgeable, they claimed that my Water Heater installed in my house is a commercial grade just by looking at the size of the unit. I cross checked with the manufacturer and it is a residential grade.

Not happy with the service I received via my Home Warranty company since they concluded that I have to pay $815 out-of-pocket to replace my Water Heater as suggested by Lone Star

Stacey Law

3 years ago

Megan in the office isFANTASTIC to work with, very caring and cordial. Cody, the actual plumber who came to the house, was SUPER also, very efficient, works quickly, did an Awesome job! Thank you lone star and AHS for sending them to our home!!!!

Rachel Lawton

2 years ago

Unbelievable! If I could give them minus stars, I would. Plumber had the audacity to go upstairs and knock on my daughter's closed bedroom door to tell her to come downstairs and help him! Plumber washed his tools from sewerage in my kitchen sink. I cleaned up with bleach and threw away fruit in bowl by sink--then he came back and washed his hands. I cleaned up with bleach again. Plumber used my expensive, very good towels to clean up the mess he made when he pulled the toilet. And the other toilet he fixed, still leaks. There is something seriously wrong with a company operating under this type of policy.

Kerwin Cormier

6 years ago

I'm very satisfied with the service I received. They scheduled a service call in less than 24 hours and the technician, Roberto, arrived on time, was friendly and professional, and was able to locate and fix the problem very quickly. I will definitely recommend this company to friends in the future.

Josh Montney

3 years ago

If you’re looking for a company to plumb a bathroom addition, look no further than Lone Star Water Services. Dustin was phenomenal from start to finish. He personally came out to provide an estimate, which was far more reasonable than the competition, and promptly responded to calls and text messages throughout the duration of the project. His crew is very skilled, and I’d like to especially acknowledge J.P. for his exceptional work. I plan to hire Lone Star Water Services for another project later this year and highly recommend them.

Chenida Taylor

6 years ago

The technicians were courteous & very professional. They arrived timely, cleaned up the installation site and where in and out. It was a great customer experience

Daril Doran

5 years ago

First: 5 stars are not enough! Justin and his helper were AWESOME! There are too many great things to say, I don't have enough space. Lone Star water services is a perfect example of professional, personal, outstanding work!

Lani Mango

4 years ago

Husband is disabled. Nick didn’t want to pull the toilet not knowing if it was the flange or seal because he wouldn’t be able to replace the toilet. This would make life impossible for my husband. He had to order a flange. Then came back two days later, pulled the toilet and fixed the seal. No flange needed.

Betty Burchfield

5 years ago

The young gentleman, named Juan, worked hard to clear the area of the leaking line, then repaired/replaced the pipe with the leak and refilled-in the foundation. He was truly capable in all aspects of the job, also efficient, professional, courteous, and neat in cleaning up afterwards. I will be recommending the Lone Star Water Services based on the experience of Juan's workmanship.

Patricia Nix

4 years ago

This place is crooked. Justin doesn’t do anything but make up excuses how not to fix it.
This is the most disgusting company we have ever dealt with in our lives. If you want to get ripped off and no hot water for weeks. Do not deal with this place!!! Justin is just as crooked as the rest of the staff like Meagan who does not return your call and lies just to get you off the phone!!! Please do not put yourself through the stress!!! J Nix. BBB for sure! Man unreal ?

Jason Halbach

5 years ago

VERY user friendly. From the receptionist who understood what I was TRYING to say, to young Kevin whose can do friendly attitude was easy to work with. Put it this way, Kevin listened to my opinion and accurately put the pieces of the puzzle together. Problem solved.

Eric Henderson (Eric Personal)

6 years ago

I'd give them 7 stars if possible. My Technician was a complete professional and was super helpful. The service value was excellent. They have an automated review system that lets you put in honest reviews too...well done Lone Star water services....

I'm a stickler for good customer service and will go out of my way to support this business.

Larry Peregory

7 years ago

This company is very rude and unprofessional. Please do not use them for any of your plumbing needs. They will not show up and then claim to have called you when they didn't. The customer service agent said we will have to take our tech's word over yours. Then wanted to reschedule for the following week.. No sir just cancel it I would not do business with a company with these business practices.

Registrant1000 Sportsanalyst

6 years ago

Thanks, Kevin and Juan. You guys were on time, friendly and very conscientious. You reflect great credit on Lone Star. This is our second transaction and both were excellent experiences. I will refer you to any of our neighbors that need service.

charles beevers

5 years ago

Easily hands down the best plumbing company ive ever had to deal with. They found the issue, were on time and got it taken care of quick fast and in a hurry. Highly recommend these folks

Paul Watkins

5 years ago

Representative can repair my garbage disposal was very skillful and knowledge of his work. The only problem I had was it took too long to repair a garbage disposal. 3 days

Brad Biggar

2 years ago

My company, Pro Tunnel and Trench, had a lengthy delay in payment but did eventually get paid for services rendered. We did get the desired resolution which was to to be contacted by Lone Star Water Services to arrange a payment.

Roberto Marroquin

3 years ago

Just wanted to take the time out of my day and say that lone star watter service is awsome . The tec they sent out Nicolas is an amazing person . Very friendly and knows his job very well . I was stressing preying that this issue could be resolved. Thanks to nick he has us up and running in no time . Thank you so much will defanantlly use them again . God bless

TPB

4 years ago

Both our technician, Juan, and the office contact, Megan, were incredibly courteous and professional. We would highly recommend their services.

Mark Arana

6 years ago

Kevin vanslyke came out to figure out why our toilet and shower were flooding the bathroom. He figured out with a camera it was a break in an old pipe and pin pointed the area in our floor that the repair would be under. He was very kind and professional. Can't speak for cost as my landlord will be paying for repairs but glad the issue was finally figured out.

st c

7 years ago

They were prompt, quick and clean and made the exact fix I had requested. They even gave me advice on a botched bit of plumbing I had done that I was able to fix in minutes. Couldn't ask for more.

kait taplin

6 years ago

I had a broken garbage disposal and now I don't. The technicians were super nice, did their job quickly and were on time. When I called they gave me an estimate over the phone( most places won't and make you wait for a person to come out) and I scheduled the repair for the next day. All around awesome experience, I'll be using them in the future from now on.

Allyson Glasscock

6 years ago

These guys were awesome! They were on time, fast , professional, and CLEAN! Could not even tell they had been there! And they even addressed the reason for the clog so I would know what to avoid in the future!

Amaechi Madueke

5 years ago

My 2006 worn out faucet finally stopped working. Lone star came and said it was forcefully damaged. Really? Now insurance doesn't want to repair. Please beware. Lone star needs to train workers properly..

Niti I Back2Basics

4 years ago

Not a happy customer at all. The technician did not seem knowledgeable and customer service was not willing to work and provide service with a senior technician. Asking for a different technician, is not an unreasonable or impossible request, I guess.

John Orler

4 years ago

[Professionalism] Justin did a fantastic job. He was prompt, efficient, friendly and quick. I hope I have him every time I have a problem. Great Job!

Jenny Green

5 years ago

Lone Star is great. Within minutes of arrival, the plumbers were able to resolve my issue. I would definitely use them again.

Carol Bullard (wineorbeer)

4 years ago

Very prompt and professional. James was very friendly and answered all of my questions without reservation. He explained what he thought the issue was and quickly and accurately resolved it. Satisfied customer!

Cenna Mark

3 years ago

This company is awesome especially love the Plumber Paul , he knows his stuff when it comes to plumbing issues. Thanks Paul !! Only plumber I will be calling if have plumbing issues.

Mike Allen

4 years ago

[Problem Resolution] They were here when they said they would be. Found the problem quickly and know how to fix. Now have to wait for price approval from warranty company so parts can be ordered and installed

reggie brown

a year ago

Horrible Experience...was provided this company through AHS..They had me down for an appointment which I took off of work for...I'm not mad they didn't show up, I'm more upset I never got a call or anything. When I tried calling no one will pick up...Next thing you know they canceled my appointment and I still don't know why..

Melanie Medina

6 years ago

Had a wonderful experience with Lone Star Water Services! They came out the very next day. Would recommend them to anyone! Will definitely use them in the future!

Janet Lieber

4 years ago

Cody arrived right on time, took care of our plumbing problem and was professional and friendly at the same time. Highly recommend Lone Star!

John Lopez

6 years ago

They were sent over by American Home Shield to fix our garbage disposal. Awesome service. Professional, nice and quick.

Jessie Lackey

4 years ago

I was very pleased with the professionalism and courtesy of Kevin and Jose. I appreciate Kevin’s genuineness and willingness to explain and answer my questions. I would recommend them for sure!

LeShena W

6 years ago

Very professional and timely. Roberto came in and did a great job. He called and I love that the app provided a picture of who was coming to my home. Services were all stars.

Courtney Heath

4 years ago

This company has been a major disappointment, they are not professional in any way. They dont even have the decency to call their customers to let them know if there has been any issues with their order. Instead they wait around hoping it will fix itself or hoping you will call them. We have been without hot water for going on week two now all because they didnt think to investigate our order. Will not be going with this company again.

Kunjal Patel

5 years ago

Had 60 day warranty with them and when the problem persisted, I kept calling them and never got a response for someone to come out and resolve the issue. This was a huge leak issue and needed immediate attention. If you aren't open on weekends fix your hours online.

Kurt Sutter

4 years ago

Lone Star Water Services just saved my weekend, and resolved my issue in no time! I can’t say enough thanks to Kevin and Jose, and special thanks to Megan for squeezing in my appointment on a day where all their technicians were already fully booked out. That’s going out of your way and putting your customers first!! Honestly one of the best and quickest experiences with home repair service in my life, when I truly needed it!!

Gareth Jenkins

6 years ago

Arrived when they said they would, friendly and competent. Dispatched through my AHS home warranty. Found the problem and fixed it quickly. Happy to use them again.

Darla Patterson

5 years ago

[Professionalism] The guys were great! Arrived when they said they would and quickly diagnosed the problem and got it fixed. They were maybe at my house for 30 minutes which was great as I had an appointment to be at. The guys were very friendly and informative.

Kimberly Poe

6 years ago

Great response to service! We had no water, and with 3 kids that is TOUGH! Technician was timely, professional and friendly. He was in and out with the solution to our problem too! Thank you Lone Star!!! Kim Poe in Flower Mound

Tommy T

5 years ago

[Professionalism] Nick and Dylan were great. They showed up within the time window, called me when they were on their way, very knowledgeable, and was in and out with the job completed

kathy kampka

10 years ago

Waller Service Co installed our water heater that we purchased through Sears. Very disappointed in the job and the additional charges we had to pay on the spot. Customer service is very poor!!!!

Daphne Cason

4 years ago

Justin was terrific. He told me he thought he knew what the problem was based on our description. He stopped and bought a part on his way to our home. He was in and out in 17 minutes! Polite, professional and fast. The perfect repair!

Shaynii Waters

4 years ago

Technicians Kevin and Jose came out and fixed my problem! Very fast ,professional and clean!
Thank you for a job well done! Also Thank you Meghan for squeezing me into my appt. I know without you this would not work! You are the forefront of this great business!

Eliot Stockard

7 years ago

Didn't have to wait long from call to them showing up. Though like many companies, they schedule in time windows, they are very responsive on letting you know when they'll arrive and postponing if needed. Very customer-centric staff. Jeremy Mertz was the service tech for this visit and he explained the repair process thoroughly and gave me tips for future prevention. Just glad I now have a reliable plumbing service, saved the contact info in my phone.

C Jones

4 years ago

Lone Star repaired a cold water leak. Very satisfied with the service I received, from the time I got the estimate, till the work was completed. Paul (the technician) did a awesome job, and was very detail from the beginning to the end, left the work area nice and clean. Professional, reasonable pricing, and on-time. Shout out to Megan as well for answering and completing my request, in a quick efficient, and professional manner, I will definately use Lone Star in the future for plumbing issues. Thanks again.

Cody Wood

6 years ago

Cody was very professional, he called me ahead of time to let me know when he would arrive. He was on time and very through. Overall it was a very good experience.

Marci Smith

4 years ago

Kevin was timely, professional and I am confident in his pre-diagnosis of my home's plumbing issue. He was friendly, patient and his thorough explanation of what the issue could be was very much appreciated. It's important to have trust in the company and their employees during stressful times such as this. Thank you!

Sandra Dickerson

6 years ago

Replaced old faucet in the kitchen. Great job. Roberto Lopez was friendly and knowledgeable. Highly recommend this company.

chris hernandez

6 years ago

This company is very rude. They've also been out over 5 times to my place in the leak still is not fixed I recommend calling somebody else

Holly Coker

3 years ago

Best plumbing company we have ever used! They always seem to go above and beyond what is asked and are very fair with their prices.

John Lee

5 years ago

Overall it was good. Two points to improve to get a rating of 5 for me:
1: 8 hours window to have a tech. to come out is too long. 4 hours is preferred.
2: Not easy to get to a real person. Response time to a voice message left is too long. Within two hours of response time is preferred.

odis edwards

7 years ago

Great customer service. Great plumbers. I'm gonna recommend you to all my friends.

Mark Fidler

6 years ago

The technicians were quick, professional and courteous. I will definitely use Lone Star Water Services again.

Trish Johnson

6 years ago

The technicians were on time, polite, and did a great job! Highly recommend.

Brittany McClain

7 years ago

I recently used their services and I was very pleased! Paul and Mark were awesome! I will definitely use them again but hopefully not soon lol. Thx guys! ??

Kenneth Luster

6 years ago

Sent two gentlemen out to install the water softener and they had it installed in like 45 minutes. Thank you so much.

maxwell42

4 years ago

Do not hire. Do not select as vendor through Warranty Companies. Put a temporary putty on one garbage disposal unit to fix the problem. Said they would replace the 2nd unit that’s “on it’s last leg” but they didn’t have the unit in stock. Said they would seek authorization with warranty company and text or call me that day. Never happened. I called and text the technician multiple times, never received a call or text back. Called the Lone Star main office multiple times and no one answered or called back. I called the warranty company to tell them of this experience and gained authorization to replace the units and was told the technician (Lone Star) would be notified and reach out to me to set up a date for replacement. Never heard from Lone Star. 8 days passed still nothing from anyone at alone Star - for the last time I text the technician to notify them of the replacement that had been authorized and that I would be calling the warranty company to notified them of the lack of response and unwillingness to respond to a customer. I wanted to give Lone Star an opportunity to make this right with the customer and salvage the experience by getting the units installed. I guess he saw this as a window to flex his authority. He called the warranty company and told them the unit did not need to be replaced - which the warranty company called to tell me. The warranty company heard me out and is going to make this right and likely take action with Lone Star.

Lone Star would not respond to a customer for 8 days but could make a call to a warranty company to deny service that they said they would deliver. It’s very sad that technicians and companies like this are still somehow able to do this and be in business. Honesty and integrity go a long way and when you don’t have either there are repercussions. Hope my awful yet honest experience helps in the long term for someone.

eric walters

8 years ago

Horrible customer service. Called and said they would be out the next day and never showed. Then said they never received the request. Would not recommend.

Pachax N

5 years ago

I had a leak in my ceiling. They were quick to identify the cause and fix the problem. They were professional and understood the problem instantly. I appreciate their effort.

Noe Bustos

7 years ago

This company lone star water services was sent to my house by American Home Shield And I wish they would of had never had came at all besides missing half of day of work which cost me money all they had to do was fix a small leak in my shower which I had already done some of the work my self waiting on them by removing tile from the shower wall so they could get to the copper pipe of half an inch and so then they had to run to homedepot to get a cap which you would think they would have material parts like that in there truck knowing that they are coming out to a leak so they cap it telling me that they have to order a part not telling me what the part was or could probably be bought at home depot so they leave still charging me the $75 of basically anything being done just now a big hole in my shower wall and no shower to use so now it's been 2 weeks and nothing just a run around I have called plenty of times and every story I got is different first that it was a part they ordered and it hasn't came in then called again and that now it's a saw they ordered that hasn't came I even offered to buy or rent the tool so big that they need to fix a half inch copper pipe so I gave it one more shot and called now that the part was in and scheduled to come out the next day so I was ok about time I even scheduled to take time off of work to get this finally done so the time came around on my way home I get a call from them to tell me they had to cancelled for sometime the following week because the guy got caught up with something else so that was IT I called them and asked to refund me my $75 and not to even plan to send anyone from this company out to my property thanks but no thanks for the huge inconvenience I have hired some one new and for you AHS NO THANKS TOO YOU SHOULD REALLY PUT MORE EFFORT INTO WHO YOU DO BUSINESS WITH.????

Floro de Guzman

6 years ago

Technician was not knowledgeable about building codes. They have added items to the repair that were supposedly required per building code which more than doubled the price. I verified with a building inspector and items were not required. Not very professional. I could not get a hold of the office to discuss thus I am doing this review. Will consult with legal to see if I can get my service fee back since they did not do any work.

V Hogan

4 years ago

Well I just spoke to the owner, Dustin I believe, about the telephone call I received from his technician. Obviously this probably wasn't the greatest thing to do BEFORE the work gets done but I thought it important to let him know I didn't appreciate the attitude of the technician. We had REQUESTED an PM service when scheduling with Megan who had advised that this was just a REQUEST, I understand that and can appreciate it but not the attitude of the technician who called. It will interesting to see if there will be any RETRIBUTION for me pointing this out based on the repair they are supposed to now be doing tomorrow. I have no choice at this time as American Home Shield gets to pick the vendor and to change for a simple garbage disposal issue is not worth the headache. I will write a follow up review which I am hoping is a great one based on the experience moving forward and will take the Owner at his word that someone will call me tomorrow and do the work correctly without any retribution because I called out one of his technicians, as I know how they will talk to each other etc. In good times like these, customers aren't provided with much respect and are a number, but in slower times hopefully customer service and word of mouth will be something more valued.

Howard Sanders

7 years ago

Fantastic experience - prompt response, excellent communication as to the status of the repair professional who quickly diagnosed the problem and made arrangements for the replacement part to be installed promptly.

Perrin Kunath

6 years ago

They work off their own schedule, not yours. Made an appointment a week ago and they changed the time the day of the appointment. That is not how you run a business.

David Perna

6 years ago

Couldn't hold an appointment and horrible customer service. I also read several other reviews of them making unnecessary work at the customer's expense so probably worked out for the best that I went with someone else.

Tim Munson

4 years ago

Justin was great, Megan was great! I had no problems with Lone Star! Great people and great service!

rachel evans

6 years ago

They did a great job helping fix our plumbing issues and were honest and efficient. Would use them again

Debbie Cottle

7 years ago

Very pleased with their professional services and would use them again any time.

Blake Nau

7 years ago

Please don't allow them into your house for they are very dishonest and unprofessional.
Shout out to Mr.Paul De la cruz and his partner in crime.

Carol Rankin

6 years ago

Roberto was extremely courteous, efficient, and had my repair completed in no time! Very professional and I would highly recommend this company!

Gigi Youssef

4 years ago

Worst company ever they came and wasted my time and then couldn’t do anything although all the problems I had were minor

Rajendra Ghimire

5 years ago

Technician is very nice and skilled because he has quickly resolved the issue and leave.

Dr. Darrell Hartley

7 years ago

My family had an immediate need that required expertise, kindness and patience; Lone Star fit the bill and we highly recommend their services to anyone who ever require them.

Mary Harms

5 years ago

This was the 3rd plumber who came out for same issue. Cody was only one willing to fix the problem. He did it quickly, solved our problem and was on his way! Highly recommend Cody!

B Isaac

6 years ago

Kevin and Matt were very polite and professional. They resolved my issues very quickly and their prices were very reasonable! A+++

Jennifer Brandt

6 years ago

Very knowledgeable and friendly. Communicated effectively and efficiently. Would definitely recommend them!

Lucy Cervantes

5 years ago

Great customer service. They did amazing fixing my leaks as well. I would recommend them to anyone.

Andrew Steinbeck

4 years ago

The service proffesional (Juan)
arrived on time and finished the job quickly. Very well done!

Don Burdette

4 years ago

On-time very professional let you know when they're coming just a great company you can't go wrong with these people.Cody is the best!

Christi Stinson

6 years ago

Efficient. Neat. Kept me informed and have tips on use of installed products. Lowe's certified installers. Will use again.

Neil Rosser

6 years ago

Technician was very nice, helpful and explained things to us very clearly. In and out quickly - very good.

Keith Clayton

6 years ago

Very professional from scheduling through service. Prompt contact and exceptional service. Highly recommend.

Star Mac

4 years ago

Lone Star (FTW office) sent Kevin and Jose out to our home on 1/10/19 through American Home Shield. Kevin quickly resolved a problem with the toilet that a previous plumber misdiagnosed. They were professional, knowledgeable, friendly and efficient. Great work, Kevin and Jose.

Mitch Owens

6 years ago

Very personable. quick install with great quality. Will use again. Thanks.

Jeffrey Treibs

4 years ago

Lone Star came out in response to our America Home Shield claim and they were fantastic. We had an unusual problem of hot water coming out our cold taps. Two other plumbing companies were stumped and declined to even try, but not Lone star. They worked for two days diagnosing and trying different solutions. They never once complained or treated us differently then a typical client. I was extremely impressed with their professionalism and dedication to completing the job. Both Kevin and Jose were great to work with and did a wonderful job. Thanks again guys.

Lori Muggler

6 years ago

Paul De La Cruz was extremely helpful and professional. Highly recommend Lone Star Water Services.

FiveStar Dallas

4 years ago

Hard to find honest, technically sound, prompt, efficient and friendly people, they are the Best, Thanks Megan

Deedee Spann

6 years ago

Great customer service, quick, friendly and efficient. I would definitely request their services again with or without our home warranty services.

Sandra Sanders

6 years ago

Our technician, Kevin, with Lone Star Water Services was professional and friendly. He was in and out with our disposal problem very promptly. We were very impressed with him and with Lone Star. Sandra Sanders in Carrollton

Patrick Donovan

6 years ago

Very prompt, efficient and were cost competitive. Would definitely use them again.

Sylvia Anderson

6 years ago

Cody was very professional and explained in detail what the next steps would be for my hot water heater and AHS. Thank you Cody for doing an outstanding job with being on time and explaining the next process of our situation. Great customer service as well.

Carol Bruce

4 years ago

I was referred to Lone Star by American Home Shield. Megan is an absolute professional and a breath of fresh air. When they couldn't get me worked in, she was honest about it, and even helped cancel with AHS. She was very calm and sweet when I was aggravated about my issue. Turns out, it was a septic issue, but her honesty, professionalism, and calm demeanor made a bad day much better.

Josh Douglas

4 years ago

I requested service through American Home Shield and they scheduled us with Lone Star Water Services. I was extremely impressed with the office staff who contacted me as well as the technician who came out. James had arrived at the very beginning of the service window and have the problem resolved very quickly. Additionally, James offered advice on how to prevent future Main Line stoppages as well as how to troubleshoot them. I will definitely be using that again whether or not we go through Home Warranty. Thank you for amazing service, James!!!

JWMAMJ8 Sullivan

4 years ago

Where do I begin. My hot water tank went out. It kept reseting, but not blowing the circuit breaker. I am covered by American Home Shield so I contact them. They dispatched Lone Star, and I had my wife take off for the appoint set from 2-6. They called me at 2 something and told me they were running 2 hours behind. I said okay. They called me at 8:30 pm next and asked if I still wanted them to come out, I said yes. 5 people with no hot water since Sunday??? They come out, look at my issue, tell me they have all the parts but the wire but not to worry someone will call me the next day to get me take care of. Okay time ticks by and no one calls me so around 1 pm the next day I call them up. I get Megan. I ask her when someone is going to be out as I took off another day, she tells me that she hasn’t even got authorization or tech doesn’t have the parts. I ask her if she had submitted authorization, she said yes, I said that’s odd because the ac guy did it while he was here and it took 10 mins for me to get a call. I told her I was going to call AHS to confirm. I did, and while I was on the phone with AHS is when Megan submitted it. Not prior, and when she did she claimed I had a power surge. I had an electrician out Monday who said my house electricity was fine and tested everything. The circuit breaker for the hot water never tripped, only the reset button which indicates a bad heating element. I am certain Lonestar knows if they submit it as a power surge AHS will deny the claim. Problem is Lone Star techs didnt do anything but look at the hot water tank in the dark. They were here for 10-15 minutes. I will get a second opinion but just based on my knowledge of homes and the email I have from the electrician a power surge didn’t cause my hot water tank issues. An electrician said this not a plumber. I can provide the email from the certified electrician anytime to Lone Star and AHS. I have asked American Home Shield to remove LSWS as soon as my second plumbing company comes out to look at the hot water tank. If anyone is curious the Electrician AHS provides said the damage to the hot water tank was caused by shorted circuit in on the tank not a power surge. The difference is a power surge isn’t covered by AHS and a shorted tank is covered. The one not covered means I have to pay whatever rate LSWS wants to charge and the one covered by AHS is paid at AHSs flat rate. I advise anyone that is looking for a plumber or has AHS please review LSWSs reviews on here, Yelp and Facebook. It will make your decision easy.

***Just an update, second plumbing group came out, said it was a short at the thermostat. Not a power surge. Replaced everything under warranty in less than 17 minutes. Paul/Cameron aren’t very good at diagnosing issues.

Carol Murley

5 years ago

Each professional I have worked with at Lone Star Water Services has been knowledgeable, proficient, and willing to explain the processes to me.

Charlene Stephenson

5 years ago

Excellent and professional office contact, Megan, was so helpful in the middle of a burst water heater. Was in touch with Dry Force and had them out to dry floors. Also, Justin, the tech who put the connections up to code and installed new water heater was very nice and professional. He explained all he was doing and instructed me on heater settings. Thanks to all of you who made this experience much easier for us. Great job!

James Porter

4 years ago

I have no follow up with the work order from American home shield. They have not returned my calls.

Beverly Kuoppala

5 years ago

Arrived within timeframe and let me know they were on their way. Went right to work at solving the issue. Very polite and courteous!

Michael (MiMuFPV)

6 years ago

Lone Star Water Services was contracted for a plumbing repair through our AHS home warranty. We have a modular Corian bathtub in our master bath and there was a leak on the hot water feed inside the tub. The first plumber they sent out insisted that it was a slab leak because he couldn't hear a 'spattering' sound. The sound of running water was up entirely too high, in my opinion, to be from the slab. He also said that they couldn't remove the side panel from the tub because the home warranty wouldn't cover it. I assured them any additional costs would be covered, he still declined and left. Turns out, I was right, it was not a slab leak at all. It was a break in the fitting/solder joint right on the bottom of the hot water knob, up HIGH in the tub wall. All the way at the top, in fact.

I was left with the impression that they were sending a plumber out that would be able to remove the side panel to expose and repair the leak the following day. Turns out, he refused to remove the side panel as well. After he left I called 3 different plumbers in Grapevine/Southlake; RotoRooter, Berkey's, and ThePlumber. All 3 of them were amused that these guys could not remove the Corian side panel and said that they could absolutely remove and replace the side panel, that they do it all the time. Convinced by these other 3 plumbers that it wasn't that challenging to remove, and with tools ill equipped to do the job properly, I had it off in about 15 minutes. It required a heavy duty box knife to cut in to the silicone and a screw driver to pry one corner out to remove the entire panel. I will be able to put it back with some silicone and the only damage was to a 3 piece of molding that broke in half.

I called Lone Star Water Services and they scheduled a plumber to come back out for a third visit, today. Meanwhile, I figured out the nature of the leak and cut back the original (and incorrectly done!) plumbing and soldered on a cap so my family could return to the 21st century and have hot water after 4 days without. That plumber was out today, and as soon as he saw that I had capped off the line he told my wife that because I had worked on it, AHS may not cover it and left. That was the last straw, they had already been given authorization to proceed with the repair regardless of the home warranty coverage AND were specifically told that we wanted it done right, which would include correcting the cold side. Instead of proceeding with the repairs, a bogus and unnecessary excuse was made. I have since cancelled the job with them and they will no longer be welcome to repair anything in my home in the future because I have zero faith that they can or will. AHS isn't off the hook either, but this isn't their review (they're horrible...). I had to buy a plumbing torch, flux, and solder along with the cap, I'm 3/4 of the way to fixing it myself. I'll be doing just that this weekend, along with the complicated and arduous task of gluing back in the Corian side panel that was cut free with a box knife.

James Johnson

5 years ago

The job was remarkable and the staff was very courteous and professional!

michael costello

4 years ago

Did not show up, call or return calls for scheduled appointment. Find someone reliable!

JoAnn Misztura

4 years ago

Justin was very professional, arrived at time stated and ordered the part needed right away. Thank you.

Akhil Pawar

4 years ago

These guys are giving incorrect diagnosis for a simple faucet repair issue. They claimed that the faucet broke due to force. That is totally incorrect. It broke as a regular wear and tear. Don't use their services. Pathetic technicians.

Katy Stelter

5 years ago

Arrived I time & swapped my disposal in 20 minutes! Excellent service, but bonus is how kind they were to my dog.

Gary D. Webb

6 years ago

They tried to get me hot water for the weekend but the wires was too far gone so they're going to put in a new one next week hot water heater

Mario Duran

4 years ago

Horrible company, stay away. My home warranty sent them to us for a clogged sink drain. They were there under 30 minutes and immeadity knew they couldnt unclog it. They wanted to submit to my home warranty to approve more work. The guys were so unprofessional that they even told my wife, if your home warranty doesnt approve our request, we can lend you the equiptmen for $200. What the hell, you guys were there to fix my drain issue, not peddle your equiptment.

Kiyoshi Toler

6 years ago

Great craftsmanship, timely arrival, and kept me in the loop throughout the process of them working.

PlaceboRock

6 years ago

Excellent service in a short amount of time. Would definitely recommend.

chase lembke

6 years ago

Replaced two water heaters for us and did a great job. Very fast and efficient.

Marla Brown

6 years ago

Very professional and friendly!!! I'd definitely recommend this company?

Claudia Lomonaco-Duke

6 years ago

Very nice and professional people. I will happily call them again if I need any plumbing services.

Doug Dayton

4 years ago

[Problem Resolution] Nick was awesome - on time and attacked the stoppage problem immediately. Highly recommend! Great Job!

charlie S

4 years ago

Lone Star is excellent at Problem Resolution. Made double sure it was fixed and not leaking....

Douglas Kenoyer

6 years ago

We had a new toilet installed by Jeremy Mertz and Megen yesterday and I could not have been more pleased with the experience... They were efficient and helpful and did an excellent job. They went above and beyond my expectations to insure that I was completely happy. The original toilet that was in there had mounting bolts that were too long and the caps that went over them never fit properly. They cut them down to the proper size and solved a problem that I have had for 15 years. I have had a lot of plumbing work done on this house since I bought it and have never had a better experience.

Carol Pool

6 years ago

I highly recommend them. Professional and accurate in fixing the problem.

Kylee Ashworth

4 years ago

Very professional and knowledgeable with plumbing and fixed my problem

Sofia Cuellar

4 years ago

Kevin and Jose are great young professionals! It was a pleasure dealing with them both.

Patricia Collins

6 years ago

Did a great job in a timely fashion. Polite and respectful.

Douglas Hemphill

4 years ago

Sent out through American Home Shield for 3 separate issues. They replaced the handle on the toilet told us that they had to order a faucet and another part for our other issues and that a follow up appointment would be scheduled. After 4 days, I called and spoke to Megan who stated that they transferred the issue back to AHS as they don't deal with the type of pipe we have. None of the requested services required them to deal with the pipe in the home. They lied to us about getting parts and coming back, then neglected to even give us the courtesy to tell us that they weren't going to come back. Also, the one thing they did fix doesn't function properly and the water keeps running on the toilet unless we jiggle the handle.

Jimmy 'Eha

4 years ago

Like many of the negative reviews on here, I have American Home Shield. I called them about a water leak on my master bathtub. They sent out LSWS, who in turn sent out Cody. Cody was polite and professional in his speech. He took one look at the leaking copper pipe in the wall and mentioned how hard it would be to get to. He then asked if we’d ever had foundation problems. I told him we thought we did once (small crack in the wall), but had it looked at and we’re told the foundation did not need repair. He then told me he believed the leak, which was 2.5 feat above the foundation, was due to a foundation problem and he’d need to contact AHS. AHS then denied our repair. I requested a second opinion, and AHS sent out another company, which promptly fixed the problem, despite it being hard to reach...

Brenda Armstead

6 years ago

The guys was timely, and quick and Professional!! Excellent service!

Cristina Rangel

5 years ago

Juan is awesome! He represented Lone Star Water Services well! I highly recommend requesting Juan. From scheduling to service, this Lone Star Water Services experience was excellent customer service!

Elizabeth B

5 years ago

This company's policy is apparently to just not call you back if they feel like your job is an inconvenience. The home warranty company sent them out to replace a failed hot water heater. New water heaters of the same capacity won't fit in the space I have so he gave the warranty company a couple of options. He knew at that point the day after he looked at it the warranty company was going to do a buyout since they wont' cover anything but direct replacement. However he led me on for 4 more days making me think he was looking into other options. Finally I called and he flat out said he wasn't going to do the work. Thanks a lot. Over a week now with no hot water. Wouldn't trust again.

shannah lockhart

5 years ago

They were sent out by American Home Shield. They suspected a leak and left saying they would request a camera to find the leak from AHS. After 3 calls to them and 2 calls to AHS I still don't have an answer a month later. They need to get their act together.

Dee Bro

2 years ago

Paul was very knowledgeable, professional, and completed the service requested.

Courtney Howell

a year ago

I was quoted $900. Roto Rooter came and fixed for $207.

howie jones

5 years ago

Came to fix one problem and caused me another problem !!!! Horrible service and horrible communication!!!!

Ronald burton

6 years ago

Very pleased with Lone Star. Arrived on time, determined the problem and were in and out in no time. Highly recommend their services!

Kiera Elledge

4 years ago

This is just part one (coming out to diagnose the problem), but it was done in a timely and professional manner. Hope the next part is just as efficient and effective!!

Jay Powell

4 years ago

Got contacted LSWS through American Home Shield for a leak. They had a lead time of a few days so I did some work on trying to find the leak and found it in the wall coming to the outside. Plumber came and spent 1 min at the property and said he would write a report for American Home Shield and they would get back to me. American Home Shield said they were not liable for the leak based on the LSWS report which I found odd since they only spent 1 min at the property and didn't even find or give me an estimate on how to repair. Called LSWS and left a VM. Still waiting on a response from them on what they put in their report to LSWS. Not sure what information was put in report. Feel ripped off of $75 for them to come out and do nothing.

Elizabeth Turner

5 years ago

This company was sent out by American Home Sheild for a leak under the sink. my appointment time was between 9am to 11am they came 4 hours later. The technician unscrewed something under the sink, water splash all over the counter and floor. He took a picture of the faucet, told me the faucet was broken and he will give the report to my insurance. My insurance company informed me the next day that the technician reported that we intentionally broke the faucet which is ridiculous and this would cancel the warranty. Lone Star Water Serivice Company are RIP OFFS and LIERS.

Brittany Frazier

4 years ago

Hands down the best plumbing services I have ever received! Highly recommend!

Matt E

7 years ago

Had a run in with an employee from your company. I would rather throw $1000 in the trash before giving you $5 of my business. I'm glad everyone on Google seems to agree.

Mike Forese

7 years ago

This company was sent to my house by American Home Shield to unclog a sink in my bathroom. They were unable to unclog it with a snake and said they would have to install a clean out (not covered by AHS). They told me that it would cost $500. I hired a different plumber do the job for $200. I ended up having to pay Lone Star Water Services a $75 dispatch fee even though they didn't fix anything. Lone Star Water Services is WAY overpriced.....They couldn't even figure out how to get my P-trap to stop leaking. Stay away!

Gaurav Aggarwal

7 years ago

I couldn't believe the service they provided me. I had a leaky water filtration (RO) system in the kitchen and the person charged me but wouldn't fix it. I can understand that the charge was for coming out and taking a look.

But he wouldn't fix it - saying that RO systems aren't that useful. They make the water too bland and one should be using bottled water anyways. And if I did want RO then I should switch to their system as the current system was not good. But he was clueless why the system was leaking. Kept saying that you may want to do some research and might be able to fix it yourself.

Really? A licensed plumber doesn't know what to do but I might be able to do myself. Sure. Just wasted my money and got frustrated.

Matthew Jacobs

4 years ago

Excellent, thorough, efficient service. Will definitely use them again as well as refer them to friends and family.

Jan Headrick

7 years ago

Cody from Lone Star arrived on time, troubleshot our problem and promptly fixed it! He was extremely personable and we will call Lone Star again for service!

Pete Carmichael

6 years ago

After the burcratic permit process, these plumbers were quick and the wife was happy! Thank you!

Adam Windeler

4 years ago

Justin was very professional during the water heater replacement. Justin knows his codes for each city, knows the inspectors’ tendencies, and does the job right the first time. He’s a model employee. Megan made late evening phone calls to make sure my claim with the warranty company (who was far behind in their approvals) was being processed as quickly as possible.

Clay Sturdivant

7 years ago

Assigned by AHS, tech was on time and very nice.

Peggy Frinak

6 years ago

Arrived promptly. Addressed the problem quickly anemic did the repair in a timely manner.

Liz Longoria

4 years ago

I highly recommend Lone Star Water Services!! I had a slab leak which turned into replacement of old cast iron pipes that had seriously deteriorated. Paul and Cameron were absolute professionals. In addition, Paul answered the many, many questions I had throughout, demonstrating both patience and an extensive knowledge of plumbing. Meghan in the office was also a pleasure to deal with and Juan who came out on the first visit to diagnose the problem represented the company well. I plan to continue to use their services for any of my plumbing needs, although after this big project hopefully not any time soon. :)

Matt Morgan

7 years ago

Useless. They are the contractor for American Home Shield, and were seriously thinking of switching home warranty companies just to avoid then

C A

4 years ago

A couple of months back, Great job at my home finding the problem with a water heater.

Erin Wilson

5 years ago

Fantastic service! Showed up at the beginning of the service window. Identified the problem and fixed it quickly!

Mickeal Merkledove

4 years ago

Best Customer Service, hands down! Works with your schedule and prompt service.

little hat kid

4 years ago

Technician fixed issue very quickly. Very professional and courteous.

Charles Pruett

6 years ago

WROTE THE BOOK ON CUSTOMER SERVICE!

How many companies will not only give you FREE help over the phone, but also pick a part off an old water heater and GIVE IT TO FOR FREE??? Justin did just that for me. I had a Honeywell gas control valve igniter wire break on my Whirlpool water heater. Those Honeywells go for $165 on eBay, and up to $270 elsewhere online. I talked to Justin, texted him a picture of the (maybe) $5 igniter, he knew he had one, and I went out and picked it up. They didn't make a SINGLE PENNY from this, but I promised I'd write a favorable review. What would YOU call that?

Gina Castillo

4 years ago

Very knowledgeable and helped fix the problem right away!

V V

5 years ago

They can get problems fixed! Best plumbing company ever!

Jeff Gardner

5 years ago

Very happy on all fronts! Quick response; solved my problem; very professional and friendly - Absolutely 5-Stars! Thank you!!

Adil Osman

5 years ago

From the person how call you to your appointment tell the tecnition how the fixed the issues all they are professional people

Troy Vest

4 years ago

Kind enough to call me to advise on thier way. Addressed problem, corrected and on thier way. Service.

Michael Earnhardt

4 years ago

Lonestar fixed our Noritz Tankless Hot Water heater. They were great except American Home Shield incorrectly reassigned their dispatch to two other companies who didn’t or couldn’t repair these units. This delayed Lonestar from fixing our unit by two weeks. Thanks to Justin Cox their technician he correctly diagnosed the problem, then Megan ordered the parts and Justin returned and installed the replacement parts getting us hot water again after two weeks!

Patty Cruz

6 years ago

Very profesional! Arrived at the time he said he would and fixed the problem in one visit!

Marci-Beth Maple

4 years ago

Cody quickly accessed the issue, fixed it, and was done in 25 minutes!

Barbara Buszta

6 years ago

Very professional, friendly, focused, quiet and clean. Job well done. Recommended!

Charlie Trigg

6 years ago

Very Professional, Kind and Knowledgeable!

Christy Assid

6 years ago

The plumbers, who came to my home, were professional, proficient, polite, and efficient. Thank you!

Tiffani Terry

5 years ago

Cody was helpful, friendly, professional and quick and on time!

Greatvaluerainbows

4 years ago

Very professional, and timely.

Lanie Bogard

3 years ago

Paul is hands down the BEST!! I found a plumber for life!!!

Deena Smith

5 years ago

Very professional and efficient service. Communications were very good

Jeremy Hankins

4 years ago

Justin was great and professional service to boot!

Ron Stutes

6 years ago

Technician was on time and fixed the problem to our satisfaction

Brian Jensen

6 years ago

Great guys great work

Mike Aguillard

8 years ago

Do not use this company. Poor customer service and they do not deliver on scheduled times planned in advance.

alsaad llc

6 years ago

Good customer service

Keith Walker

5 years ago

Nick and Dylan resolved my garbage disposal issue fast!

Brenda Barnhart

6 years ago

Great. Nice courteous professional

Got the job done??

Saretta Rowland

6 years ago

They were on time, friendly, professional and fixed the problem quicky

Sam T

4 years ago

Professional will use again

Rebekah E

7 years ago

What a rude and unprofessional company!

Steven Narvaez

a year ago

Very professional and quick!

Jack Young

5 years ago

Worked quickly and cleanly. Would use them again.

Holly Allen

5 years ago

The plumber was very professional and fixed the problem quickly.

Teresa Brown

4 years ago

Very helpful. Fast and friendly.
Thank you!

Harriett Fuller

6 years ago

The staff was very knowledgeable and professional.

Prem Daswani

6 years ago

They are very good and punctual.

Julia Vandine

5 years ago

Timely professional service solved the problem.

Mike Summers

5 years ago

[Professionalism] Friendly service

Ernesto Marquez (Tony)

6 years ago

Timely and excellent service!

Jean Dougherty

5 years ago

Excellent and efficient service

Heather Frost

5 years ago

Great service!

Shashonne Price

6 years ago

Efficient and professional!

Alex Marroquin

3 years ago

Friendly service

j kaji

3 years ago

Timeliness, Technicians

AHH

4 years ago

Kim Stith

2 years ago

Lee Stewart

5 years ago

Christina Finley

2 years ago

Jill Wheeler

5 years ago

Jules Austen

3 years ago

Paul Mouer

5 years ago

Judy Fosterstuart

5 years ago

Mike Ghanem

5 years ago

Mary Seppala

4 years ago

Ana Herrera

6 years ago

Lakshmi Ganesha

4 years ago

Lj

4 years ago

Mike Kellerman

5 years ago

Heather widner

5 years ago

Virginia Christopher

6 years ago

Ralph Coppola

6 years ago

blue

4 years ago

Tina Madden

5 years ago

Kelly Wheeler

4 years ago

Thomas Whitley

5 years ago

David Bergh

5 years ago

Annette Estes

6 years ago

Debra Goski

4 years ago

seth westly whitten

4 years ago

mark ashton

4 years ago

Mary Worth

6 years ago

Marvin Barnes

6 years ago

B Bishop

6 years ago

Leah

4 years ago

Kiona Garcia

5 years ago

Won Lee

4 years ago

Steven Nichols

4 years ago

Enrique Ponce

5 years ago

Jennifer Miller

6 years ago

Lone Star Plumbing & Water