James Andrews
4 years ago
Our toilet and shower/tub stopped draining properly (seemed clogged), so we called Delta 1 Plumbing to fix the situation. The plumber, Roy, was a bit eccentric and with only a single tooth and an odd demeanor, made my wife a bit uneasy. But hey, not a big deal as long as he can do the job. My wife was told the toilet wasn't set properly, therefore to guarantee his work, he would need to remove the toilet, snake the lines, and reset the toilet. He also said he was going to get on the roof and run a camera down the pipe and check for any blockage along the air vent.
Roy (from Delta 1) was out the door with $990.48 of our money, a LOT. But at least it was guaranteed....right? 15 minutes later my wife flushed the toilet and the same problem, not draining! Are you kidding me? So my wife calls Roy on the phone and he suddenly changes his tune and says the work is NOT guaranteed because the sewer pipe in the crawl space was collapsed and damaged (about 10 ft down the line) and he can not guarantee his work, unless my wife signs an agreement to have the pipe replaced at an estimated cost of $2500 additional money! First it is guaranteed, then it is not? Are you kidding me?
Roy then offered to come by after work and take care of it at night. With me out of town and my wife not getting a good vibe from this guy, she wisely ended the conversation.
My wife was irate at the bate and switch, but she decided to call around and find someone else whom she could trust to come take a look. The next plumber (Mike, different plumbing company) shows up, runs a camera down the air vent from the roof and finds it blocked (dead animal) and removes it. That was the only problem with the whole situation! The toilet and shower drained properly after that. While Mike was there, he also ran a camera down the sewer lines (70+ feet) and found no damaged pipe. He told us in no uncertain terms we were ripped off.
We contacted the owner of Delta 1 Plumbing immediately after our new plumber cleared the air vent line and told us we had been ripped off. He told us Roy's behavior was inappropriate (no duh!) and said he would refund our $990.48. That was over a month ago and we still have not seen any refund what so ever, but we will continue through different avenues.
So please learn from our mistake and take your plumbing business elsewhere. There really are good companies out there, but Delta 1 is NOT one of them.