Guarantee Plumbing & AC, Inc.

I would NOT recommend this company. This past year I bought a water heater maintenance agreement. The agreement stated they would check water pressure and flush the water heater twice during the year. They came out in December 2017 and August 2018. My water heater burst on November 27, 2018. I bought this agreement specifically to avoid this problem. The plumber who came to replace (NOT Guarantee Plumbing) showed us pictures of how the water heater had been leaking for quite some time. It was pretty bad. There was even duct work that wasn't placed correctly. They also told us our water pressure was high. The plumber from Guarantee Plumbing never told us there was a leak or even that there were problems with the pressure! What a waste of money! This same plumber came out because I was having problems with the shower head, it was making a loud noise when turned on. All he did was turn on the shower and said it needed to be replaced. I paid him for coming down and he lost the check. He didn't even give me a receipt. The office however did bill me and I had to put a stop payment on the check originally given to plumber. I am extremely upset at the incompetence. There is no pride in their work, the company obviously doesn't care who they hire. The reason we got the maintenance agreement was so that it was maintained properly. They failed us in that regard. Needless to say, I will not be using Guarantee Plumbing services ever again. The service agreement is a joke. I have lost confidence and trust in the company.By the way, the only reason they get one star is their receptionist who answers the phone. She is really good at her job.Deeply disappointed.

Guarantee plumbing “cleared” a blockage for us in January only to find out that they only pushed back the blockage deeper into the drain line and now we cannot use our shower. We called to inform them but they are wanting to charge us anyway. This is a service they did not fix and I would not recommend this company to anyone. We spent over $800 for them to fix our issue only to cause another problem. Very disappointed with this company. Do not use them unless you want to waste your money.

I used to work for them. I’m kinda surprised that they moved.

Would not recommend this company. I needed my gas line checked so that I could pass a city inspection. They detected a leak and said they would have to go back to the shop to get the parts. They return about 45 minutes later and make the repair. The line is tested again and there is still a leak. They aren't finding the leak anywhere so they advise they will have to tear out holes in the kitchen and remove cabinets and countertops away from the wall. After doing so they still can't locate the leak. Then they tell me they can just replace the entire gas line instead for $2,600 since they cant find the leak. Knowing that this amount is absurd I just tell them to stop whatever they are doing. So they then give me a bill for $850, even though they were not able to solve my problem. I guess Guarantee Plumbing means that they Guarantee they won't fix your problem, but still charge you for it.

I recommend obtaining multiple quotes if you have a major plumbing issue. Guarantee Plumbing charged me double the amount for a pipe camera inspection compared to two other reliable San Antonio plumbing companies. In addition, their quote to repair the major leak was over $3,000 more than the other two companies. If it is a large job, then certainly get multiple quotes.

These guys were great. For hundreds less than others, they cleared my main line out to the sewer. Easy. Simple. Like it should be. No price gouging or trickery. They are my new go-to.

The serviceman arrived on time and even called before arriving to make sure I was at home and remembered the appointment. The serviceman's inspection of my heating and AC unit was fast and efficient and he wore covers over his shoes when he was in the house to make sure he didn't track in any dirt.Overall the service was excellent and I would definitely recommend them to family and friends.

Recently, I have relied on Guarantee Plumbing and AC, Inc. to perform some plumbing work, appliance installation and clogged sewer main. In both instances, the professional staff did excellent work for a reasonable price. They called to let me know when they would be arriving and were punctual. I will definitely use Guarantee Plumbing & AC, Inc. for any future requirements.

Had a VERY difficult time getting an itemized statements for work done. Someone by the name of Mary even asked me why do I need them. Finally resolved by Office Mgr. Ralph was very courteous, clean and we have requested his return each time. Hope not to have problem going forward.

My parents are getting up there in years and their home needed an entire unit. Since their home is one of those older Ray Ellison homes, this required all new duct work also. The staff at Guarantee Plumbing made my parents so comfortable. They got them a great system that was efficient and would help out on their monthly electric bills. They did an amazing amount of work in a week's time. One of my mom's complaints was that it was always to hot in their back bedroom. We had to call the guys out a few days later to balance it out because she was getting cold in her room in the middle of the day. For my mom, that was heaven!

I dont know why they only have a 3.9...they deserve a 5. They went above and beyond for our family today. I was having issues with my toilet draining and I called and talked to Audra and explained that I had an elderly mother and she instantly got someone to head out. Thank you...Luis and other man worked hard and fixed the issues. Took their time and cleaned up from the muddy mess of putting in a clean out. And the best of all, very reasonable...must use this company...

Adam came out this morning and took a lot of care inspecting my AC unit. He fixed an ongoing problem that I have had several technicians look at and not be able to correct- and the price was very reasonable! Thank you so much, it's nice to have people you can trust working with!

I had a plumbing EMERGENCY! The water line supplying the toilet has a valve you can use to turn water on or off. Ours completely busted which resulted in water bursting into the bathroom at full force. I needed someone to fix it fast (even though I did manage to twist the main supply off) and Guarantee Plumbing is approx. one block away. The guys came right away, installed a brand new valve, and some other device in the tank. I was so relieved!And, the total cost was absolutely reasonable $2XX.00 ... two hundred and something...but not too bad at all since I was guessing it would have cost over 3.Whew

I would never recommend Guarantee Plumbing. They charged $350 to unstop my mother's sink and then wanted another $2,700 to replace a drain line. The plumber was slow, piddled around and acted like he didn't know how to use a snake. She got the drain line replaced for $1,500.

Guarantee Plumbing & AC, Inc. is the best and I can always depend on them. The technicians are honest with me all the time. Every time I call they are always on top of it.

Great company. Used them twice now and both times they arrived when they said and were a better price than other quoted prices.

Best plumbing and AC company in the area! Fast service, honest people and loyal! Highly Recommend.

A wonderful company! great customer service, fair prices, and honest service!

Great service Billy did an excellent job and was very knowledgeable

always my first company to call anytime I have AC problems! Trust worthy!!!

Great guys. Honest. Really likeable. They Explain everything.

Had good, prompt service from your receptionist and technician. Thanks for your help.

Knowledgeable plumbers. Good service.

Great company. Very professional

Worst plumbing company here in San Antonio.

Responsive, professional, and fair value.

Great plumbers

Pure excellence