Best Landscape Remodeling in Phoenix AZ

I normally never bother to write reviews, but I have to share what was the worst customer service experience I've ever had to warn others of how they may get treated.

In April 2018, I paid in full for Chris to put together plans for my rather large back yard. Contacting him is an extreme pain - do not bother calling their business number as you will get connected with someone who seems like they could care less about your concerns. I emailed Chris roughly 15 times over the past 5 months and called countless times to try to get updates on blown deadlines, which there were 4 of them and countless excuses.

He eventually agreed to come meet at my house to try to right things and talk details of the plan, which came out to be incorrect twice (probably because there was such a long gap between the meeting and when he sent me the next drawing).

Finally in September of 2018, after missing the deadline for the 'final plan' twice, he sends me a drawing with no dimensions, no renderings, no estimates, and no water/power/gas line configurations like I had asked for. When I asked him about it - the drawing is 'to scale'. Now nobody can do any work without converting the plot plans to what a PDF hopefully correctly converts tiny measurements to.

All of this to say, I highly warn anyone who doesn't have money in hand (do not pay in full before the job is done, or this may happen to you too) for a specific job and dimensions ready to go to work with Lone Star. They really need to work on their communication and committing to promises. I am now out almost $2,000 with no workable plan. I am hoping they will now bother to call me and correct this imbalance.

Curt and the Outside Living Concepts team did a phenomenal job upgrading our backyard. They are a highly skilled team of professionals that go above and beyond and deliver as promised. Curt is an outstanding designer with a great passion for what he does. His recommendations were on point as he weaved what we were looking for with his expertise and vision. It was great seeing George, the lead foreman, and Daniel, the lead mason, bring Curt’s vision to life and turn a plain backyard with a pool to something that now resembles a 5-star resort. We are very happy with the final product and absolutely love our new backyard!

My new backyard looks amazing. They also finished my sideyards and widened my driveway. The work was extremely professional every step of the way. The work crew is very experienced. And John Foley the main man is very pleasant to work with. I consider my yard project as being very average in size, and some landscape companies turned me down telling me they had larger projects to get to. Big Nick’s also had larger projects than mine on their books but they were very interested in my business from the beginning to end. John knew what would make my yard look great, but he also listened to my visions. Changes as we went were not a problem. As a result of all these things our finished product looks awesome, almost outdoor museum like, yet it also feels like our creation. It turned out even more beautiful than we had imagined.

The company was hired by the homeowner to replace an irrigation valve. We discovered that the valve was leaking and asked them to go back and repair it. They went to the property, claimed the valve wasn't leaking and charged me a trip charge of $62. I went to the property, took a picture of the valve spraying water and sent it to them. They refuse to look at the video and want to charge me to go back to the property to check it again. I would never recommend a company with this kind of customer service policy.

The entire team has been and IS a blessing to work with. Throughout the entire process from the meeting with the owner, management and workers, they are truly visionaries and do excellent work. If you are looking for a company that stands a head and shoulders above the rest, look no further. I highly recommend!!