Best Paint Office in Phoenix AZ

Eric is top notch! He knows his stuff, has great quality, very big selection and was significantly cheaper than other while still offering the same quality or even better!

The workman were efficient and the quality of the products were impeccable.

Working with New Generation was a great experience. Anthoni and his crew are amazing at what they do! We had our old dingy maple cabinets painted with a white color that Anthoni helped us choose from his portfolio and it transformed our space into a bright modern kitchen. The team was extremely detail oriented and were a delight to have in our home. They took the time to keep things as clean as possible and taped and covered so much of the area to minimize the mess. The price was competitive and the whole process of getting the estimate was transparent, with Anthoni helping us understand our options and the differences between them. I only wish I had known we could have made such a beautiful change to our kitchen so easily sooner. I would highly suggest this company.

Great job. Very satisfied. Easy to work with. Very happy.

To be fair, the team at Design Lab did get our vision for the kitchen and bath remodel we planned, and their designs did, eventually, work out. HOWEVER, we’d suggest, should you opt for their services, to be very clear about what services they plan to provide and to be certain that they are doing what they promised correctly. In our experience:

1. Design Lab represented themselves as the lead team for our remodel. Without telling us, after we hired the contractor they introduced us to, they signed a contract with the contractor and Design Lab became a subcontractor. This created confusion for all parties throughout the project.
2. We kept the same footprint in the kitchen. Despite this, Design Lab did not measure the existing cabinets correctly. The cabinets they ordered for one wall would not have fit. Fortunately, the contractor identified that issue, but it led to a 2-week delay.
3. There was a gap from design to construction, which was our choice. By the time the project started, the kitchen cabinets we had selected were no longer available. Rather than telling us, Design Lab simply ordered different cabinets they thought we’d like. We didn’t like their choice. This led to a 4+-month delay, during which we had no kitchen.
4. Design Lab often did not order sufficient quantities of materials (like tile, cabinet filler, crown molding, kitchen cabinet knobs). In the deal they made with the contractor, Design Lab apparently maintained control over ordering materials and supplies. This added time and frustration, because projects could not be completed in one visit from the trades brought in by the contractor. All these issues led to completely using the contingency piece of the project budget, even though there was only 1 change order ever made.
5. Design Lab incorrectly ordered the backsplash tile, when they made up for the shortage of the first order. We had 2 different style tiles waiting to be installed, but fortunately this was spotted by the contractor before the tile was to be installed. Design Lab also ordered kitchen knobs that were different from what was in the specs.

All of this made a project the contractor estimated would take 6 weeks ultimately take 8 months!