Best Water Damage Restoration Process in Phoenix AZ

I have been using this carpet cleaning company for over 8 years and I couldn't be happier with their service. They are always prompt, professional, and do an excellent job on my carpets. Their prices are very reasonable and they are always willing to work with me to fit my schedule. I highly recommend this company for all of your carpet cleaning needs!

Dan K. was both friendly and professional. He was able to thoroughly clean my carpet. He is detailed and went above and beyond to make sure my carpet was cleaned. He even left sanitizer for me to use if I smelled my dogs, which I don’t. I would definitely recommend Dr. Chem-Dry.

My experience with this company was not so pleasant, and I wish I could give 0 stars. We had to have them come out when a sprinkler outside the townhouse we rent busted and flooded a downstairs bedroom. Our duplex management hired this company to come out. We had a man named Rich come to our home and pull up the carpet. He did vacuum up all of the water and left 3 large fans for us to leave plugged in, for what turned out to be 48 hours, in order to get all of the moisture dried up. Afterwards he did put the carpet back and cleaned the carpet. That sounds like it should have more than 1 star, but my issue is the customer service or lack there of.
1) The man, and the female partner he came with, don't know how to knock on a door but just tap. I live in a two story townhouse. No one can hear TAPS on a door. He would then call or text my sister, the woman he originally met, asking why no one is answering the door. Maybe because no one can hear you tapping.
2) Rich used a tool to pull up the carpeting in my home, but when all was said and done he just laid the carpet out without tacking it back down.
3) Because he felt there was water behind an area of the baseboard, he cracked the baseboard to let it dry, didn't let me know he was going to do so by the way, and then told me I needed to tell my management to fix that once dry because that's not what he does.
4) He cleaned the carpets in under 6 minutes. That's a short amount of time for an area that had been sitting in a decent amount of water for a few days and smelled like it was already molding.
5) When leaving my home, instead of telling me he was done so I could close and lock my door behind him, he just left and left my damn door open. I guess maybe he could have whispered he was done so I didn't hear him.
Needless to say I am happy that I am not the one who hired this company, because I would take you to court for your shoddy service.

Jeff and David worked on what needed to be done. They were professional and did an excellent job. You wouldn't even know they were here doing all the work. Will definitely use servpro again and highly recommend this company and especially Jeff and David.

THANK YOU Servpro East Phoenix!