Apex Carpet Cleaning

Complete sham artists. They agreed to clean my Persian Rug ( cost $4800 ) ..... had no idea what they were doing. Ruined the rug... colors blead and now its an outdoor patio rug. Owner initially accepted responsibility and said they had a water leak in their facility. Said he ( Rich ) would turn in an insurance claim but then balked and refused to make the situation right. Despicable!!

Move out and needed a professional company ASAP Rich was booked but made time for us. On time, professional, affordable, and did an excellent job. Military family. Will be referring him to my Veterans.Boots to the ground OUTSTANDING.

My experience with this company was not so pleasant, and I wish I could give 0 stars. We had to have them come out when a sprinkler outside the townhouse we rent busted and flooded a downstairs bedroom. Our duplex management hired this company to come out. We had a man named Rich come to our home and pull up the carpet. He did vacuum up all of the water and left 3 large fans for us to leave plugged in, for what turned out to be 48 hours, in order to get all of the moisture dried up. Afterwards he did put the carpet back and cleaned the carpet. That sounds like it should have more than 1 star, but my issue is the customer service or lack there of.
1) The man, and the female partner he came with, don't know how to knock on a door but just tap. I live in a two story townhouse. No one can hear TAPS on a door. He would then call or text my sister, the woman he originally met, asking why no one is answering the door. Maybe because no one can hear you tapping.
2) Rich used a tool to pull up the carpeting in my home, but when all was said and done he just laid the carpet out without tacking it back down.
3) Because he felt there was water behind an area of the baseboard, he cracked the baseboard to let it dry, didn't let me know he was going to do so by the way, and then told me I needed to tell my management to fix that once dry because that's not what he does.
4) He cleaned the carpets in under 6 minutes. That's a short amount of time for an area that had been sitting in a decent amount of water for a few days and smelled like it was already molding.
5) When leaving my home, instead of telling me he was done so I could close and lock my door behind him, he just left and left my damn door open. I guess maybe he could have whispered he was done so I didn't hear him.
Needless to say I am happy that I am not the one who hired this company, because I would take you to court for your shoddy service.

Rich came out and extracted water from carpet due to AC leak. Provided excellent service and around my price range! Quick response and service was done the same day within an hour of calling the company. Will definitely recommend and work with the company again with any issues in the future.

I'm very surprised and impressed with Apex's amazing service. I had a bad stain in my carpet I needed removed before the beginning of the week, and found out that they worked on weekends. Not only was I pleased with their availability, but they were very professional as well. Once they were done cleaning my carpet, the stain was gone and my carpet looked better than it had before. Loved their business, the service was very affordable as well as professional, and they made my carpet look incredible. I highly recommend calling them when you're in need of a carpet cleaner. Thanks, Apex!

Rich and his staff were incredibly professional and compassionate to the damage in my upstairs area due to a bathroom flooding. He was expedient in scheduling the same day I called. Courteous in giving me heads up text that they were on their way. Not only did he and Tyler fix the carpet that had to be pulled up, but did an incredible job of cleaning the area. The two gentleman were extremely professional. They went above and beyond. In today's society it is a breath of fresh air to meet those who truly care for their craft and take pride in a job well done. Thank you gentleman! I will definitely call on this company again!

I had to call a carpet cleaner in when moving out of a house I had rented for about a year. After quite a few crazy ASU parties, the carpet wasn't looking very good in the living areas and the hallway, and the couch my roommate had bought had more than a few unknown stains on it. There was also a pretty large blood stain in one of the bedrooms from a pretty traumatic incident (which led to a few stitches).

I looked up Phoenix carpet cleaners and came across Apex carpet cleaning. I saw that they had pretty affordable cleaning rates and that they also handle upholstery, so I thought Hey, let's kill two birds with one stone.

After calling their office to schedule an appointment, I made sure we had everything moved out of the carpeted areas on the day they were coming. They arrived at our place a few minutes earlier than expected and were very friendly. Rich let me know what they would be doing and how much it would cost. After they completed our full house carpet and upholstery cleaning, they gave us recommendations for drying and also some tips on how to best remove certain stains so that they don't get set in like they were.

Great service, friendly, and in my price range! Thanks for keeping me from a big cleaning charge from my landlord guys!

I have been using Apex for years and these guys are really good at what they do. This last time I used them Rich came out and he took care of my pet problems. my cat got sick and we couldn't pinpoint the areas that she had had accidents in. He did warn us that it might take some time and that the smell might come back because we didn't know of the exact location of the issue. So we ended up having him do what he suggested and it worked!!! I am so grateful for these guys, thank you so much APEX

Rich came out to my house short notice (24 hours) and did a fantastic job on my carpet. He was able to get the pet and drink stains out that the last carpet guy couldn't lift. I also had some seam issues that his team was able to resolve easily and was very affordable. Will definitely use next time.

I absolutely love this business. I have used them since I bought my house almost 3 years ago. I have never had a bad experience. All of the techs are professional and do a great job. The first time I called them was because my puppy had chewed up a liquid ink pen in the middle of my living room. I now dare you to try to find the spot. They always have great pricing, and I usually get a appointment the same day to within a few days around the holidays. My most recent episode was due to a red stain in the entrance of my home. He got it out! To my fault, after he left, I somehow managed to make numerous tiny red stains all over my just cleaned carpet. I called him in a panic, and he rushed right back to my house. He got every spot out! Rich is my carpet life saver. I will only use APEX for my floor care.

I actually had to cancel getting my carpets cleaned and i called apex on extremely short notice and they were so nice and professional. Not only did i not have to even tell him who i was he was completely understanding. Customer service is extremely important to me and i am very impressed with this company. if i could give more than 5 stars i would!

Best service I've ever recieved. The owner really goes above and beyond. He was able to come by the house give a quote and in the same day completed 4 bedrooms! The carpets went from ugly to beautiful. Very was impressive to say the least.

Great Local Business, fast response, and excellent prices!! I manage a community housing facility that gets a lot of traffic, needless to say, our carpets get plenty of stains and wear. While looking for a local carpet cleaning business, i was referred to APEX by a friend. The quick response, competitive prices and excellent customer service was above and beyond. The technician was quick and explained what he was doing as he went along. The end results left our carpets looking like new and smelling refreshed. APEX is now the company we use for our carpet cleaning solutions and other services they provide. SUPPORT YOUR LOCAL BUSINESS!

Rich and his staff are amazing! I have used him 4 times in the past 2 months for various reasons. The first was a flood in my house and my landlord was just letting the odor linger. He came out and used amazing products to help it smell fresh and clean. The second time was a home I own, I was evicting tenants and trying to see if the carpet was salvagable. He came and cleaned the stairs so I could get a good idea and it worked. He then came back and cleaned the whole upstairs after the tenants moved out and you could barely tell the carpet was used. Oh yeah, he also came out within 24 hours when my dog got sick all over the carpet....no stains, no smells, just clean carpet! He's prompt, reliable, professional and a great person. Thanks so much for your help!.

Apex carpet cleaning was awesome! They came to my house on time, did what they said they would, and treated my house like it was their own. No shady sales tactics. I only had my carpets cleaned this time, but now that I know they do tile and furniture cleaning as well, I will be sure to call them back for that!

I am very pleased with Apex. I had family come in to town and my carpets were a mess. My carpet hasn't looked this clean since I first moved in. I also had my sectional cleaned. I have a cat and needed to get rid of all the pet hair and smell. I was surprised that these guys were able to get all of that out in no time. Good job. I will definitely be using you again.

Thank you thank you thank you Rich and crew! I called you to get my sectional couch cleaned ASAP and you were out to clean it in less than two hours. Your rates were very reasonable and the couch looks great! Can't thank you enough for your excellent customer service, will definitely be using Apex again for any and all future needs.

As stated below

I REALLY hate to leave another business a negative review.... but this one is warranted. In November I called and asked them if they were comfortable cleaning hand made rugs .... and was told unequivocally that they do it all the time. So I brought my $4000 rug to their office and asked if there were any chance I could get it back before moving into my new home Dec 1. ( Got the rug back closer to Jan 1 and the rug is RUINED. The owner Rich indicated that they had a water leak in their place of business and that my rug must have been damaged in the process. My opinion was that the rug appeared to have had a cleaning ATTEMPTED and once colors started bleeding and such...they gave up. The owner Rich assured me that he would take care of the situation and he would get it to his insurance adjuster and / or rug appraiser to evaluate the value and the best way to resolve the matter. So just yesterday 01/16/2014 that he doesn't think there is any damage to the rug ( despite my having another Professional rug dealer inspect and clearly state the rug had been damaged through incorrect cleaning process ). He then proceeded to tell me he intends to do NOTHING about the rug. This is the same guy who looked me in the eye and swore up and down he was going to resolve the matter to my satisfaction and definitely wanted to take good care of me. Small claims is in this guys near future and I would caution anyone to not trust a word they say as I was blatantly LIED TO from the owner of this company ( RICH ). Integrity trickles down from the top so I wouldn't trust anyone there.

I used Apex Carpet Cleaning for my mother-in-laws carpeting and furniture. They provided a great service, were professional and timely. She was so happy when they were done. Good customer service I would certainly recommend them and I would use them again. Thanks Karen @ A-Sav-On Mini Storage.

Rich and his team were great. They were on time, courteous, and most importantly they got a nasty stain out of our expensive wool rug! They also cleaned the carpet in 3 other bedrooms and did all of it quickly. We will use them again and definitely recommend them.

Our dog pood in the house. Rick w Apex came by and cleaned our carpet on Tuesday. Called yesterday and asked if he could come back and check on the spot again. Brought his equipment, treated the spot again and left. No charge! We use Apex every 6 months but this is going above and beyond. Grateful

Apex has been cleaning my carpets and tile for years. They alway to an excellent job. Friendly, reasonably priced, timely. You can’t go wrong with Rich!

Apex did a great job cleaning our church Family Center and hallway at a great price! Rich and crew were friendly, professional and very helpful. I would recommend them highly. Thank you for a job well done. ~Preacher Rick

Rich has been cleaning my carpet for years. He always does a great job. He is very professional and considerate of my time and needs. There is no reason to go to anyone else! He is fantastic!

I have known Rich for many years and I always call him for my carpet or Tile/Grout cleaning needs. He has the best prices around and always does a fantastic job! I highly recommend Apex!

My kids got blue toilet bowl cleaner on their bedroom carpet. I called Rich on a Sunday and he came right out and saved the day. I couldn’t believe he was able to remove the stain! Highly recommend him!!

Love this place! I just got a puppy and I've had to get my carpets cleaned often. I've tried a few companies and Apex Carpet Cleaning is by far the most effective, professional, caring and friendly company. Definitely recommend this company to anyone.

We have used Apex for several years, and could not be more happy with them. They are always on time and do an amazing job. We can't thank them enough for the awesome job they do time after time.

Arizona Cosmetic Surgery

I had a water damage in my home 2 months ago I called Apex to dry it out. I was so upset I cried when they came to the house. Rich helped me through all the insurance paperwork and dealt with the insurance company because my English is bad. Rich called me daily to see how I was doing even after I put my house together. Thank you for all you have done and many blessings.

Great honest guy! got my townhome cleaned and the bad smell went away and the drying process was quick and easy!

Very happy with the work done by Apex. They were quick and efficient and my carpets look great. I had them also clean a sectional and a recliner and they look like new. Great experience.

Rich and team always do great work for us. They have taken marker right out of my carpet and red wine out of my couch! Thanks for the good work at a decent price!

I'm very happy with Rich and Apex. Never a problem with making the appointment window. Very conscientious about helping us keep our ancient carpeting looking as good as possible.

There are way too many carpet cleaning companies in Phoenix to waste your time paying hard earned money for poor service. Not a good experience working with this company. I wouldn't recommend them.

There are WAY better choices for carpet cleaning in Phoenix. I had a carpet ruined by these guys and they decided to duck n run .... making excuses instead of fixing the problem. Not a reputable company.

Not a company that I would trust in my home. ?

You did a great Job with my tile and grout. I was very please with your service. You were very professional. I am going to be calling you back pretty soon and have you work on my upholstery. Thanks!!!

Crooked Company dong shabby work. Anyone can make a mistake and maybe damage carpet or a rug......but a legitimate company does what is right and fixes the problem. Apex is the type of organization that told me they would fix my problem and then made excuses.... finally figuring I would go away. Shame you on!

Great reliable and fast service! Came out same day and pricing was very affordable. Carpets looks great

The guy that owns this, Richard Sparta, is a lunatic. I totally believe the reviews on here how he ruined somebody's rug due to his incompetence and then tried to blame it on them. Look up this guy's insurance fraud that he tried to commit a couple years ago in Phoenix. What a joke.

I am very happy with the service Apex provided, the price was very reasonable for the work I had done. I will recommend them to friends and family.

Very poor experience. Will not use again

Cleaned all of the Hotels Carpets and we were very happy with the service. Ajay General Manager Sleep Inn Phoenix North Hotel

Apex is the bomb!!!! They went above and beyond to repair my water damage. If I could give them more stars I would.

Know Rich for a short time but he has treated me so well. Very professional!

Great service!! And professional work 100% recommended. Thank you rich.

Rich and the apex team did an extraordinary job as usual. Thanks !!!

Right on time and did a awsome job for are place couldn't ask for anything better

I would NEVER do business with them again. Shame on me for not reading the reviews.

I'm very grateful for this service.

Polite, fast and efficient. Will use them again.

Could not ask for more great job !!!

Horrible Horrible Horrible People. Don't walk....RUN.

Not good service