Best And Repair in Phoenix AZ

He did excellent work! Will definitely use him again and would recommend him to anyone

Very professional company, High end work and very well operated

(Translated by Google) IR castro painting are very professional recommended at ? do not hesitate to call them

(Original)
IR castro painting son muy profesionales recomendados al ? no duden en llamarlos

I used CertaPro back in 2017 on a rental property and had a fabulous experience. This time, I had an estimate provided to me on 9/30/22 that included drywall touch ups inside and also full exterior painting. The drywall repairs were rescheduled twice and the second time it was cancelled was the same day the repairs were to be made. I had rearranged my schedule twice to accommodate their folks. I cancelled my entire estimate and project which would have been approximately $5000. I had a very positive experience with Terry in 2017. He is no longer with the company and it appears the company is experiencing problems due to labor like everyone else. However, it needs to be managed by communicating better with your customers. It takes time to build a reputation and a second for it to be ruined. Very unfortunate to see this happen to a good brand in the valley.

We recently purchased a new home in north Phoenix and wanted to have the interior and exterior painted prior to moving in. After asking for referrals and conducting internet research, we settled on a handful of contractors to request bids from. We ended up hiring Tru-Line Painting for the job. Tru-Line came highly recommended by a couple of our neighbors and had favorable on-line reviews. Tru-Line exceeded our expectations in terms of quality, price and customer service. The owner of TruLine, Randy Truselo, was hands on throughout the entire project – from providing us a detailed bid through the final walk through. We highly recommend Randy and his crew for any interior or exterior painting needs you have for your home or business.

I was not at all happy with the work done by Juan with Painters Ink. As work progressed, we noticed paint on tile flooring, paint blobs stuck to new carpet that was installed just a few weeks earlier, sprayed on a poorly masked ceiling fan, etc. There was a massive run of paint oversprayed on a door, dripping down the door. We found a cigarette butt on the floor in our home. There were streaks on the freshly painted walls. When we pointed this out, he argued that it was just shadows and with better light you would not see that. That was absolutely not the case. We fired him before the job was complete, before he could do more damage and bad work. After repainting one wall that had obvious streaks ourselves, it looks fine now. THEN we found that he sprayed over the kitchen ceiling LED panel lights. Before realizing he painted over them, we thought the panels were going bad. Now we have to clean or replace them which will cost us hundreds of dollars in time and/or money.

Juan argued with us about all the poor work and damage we pointed out, which was juvenile and dishonest.

He charged us $1500 of the $2200 quoted for the whole job. Initially I thought this was money well wasted to limit the damage. However, after finding the ceiling LED light panels painted over, and the doorbell cover painted over (and painted on so it was difficult to remove to repair the damage), I regret paying him anything, as this is going to significantly cost us. We now have a different painter coming in to finish with hopefully better work.

I don't remember ever leaving a bad review for a product or service. I'm not a chronic complainer. I'm also aware and saddened that this review may initially detrimentally affect Juan and his employees. However, considering his arguing, without bad reviews such as this, he will not address the shortcomings in his services.

If you are looking for quality work, this organization could be a disaster for you as they were for us.