Best Tile Restoration in Phoenix AZ

I walked in to see if they could beat a price. Guy got so offended he threw his hands up and said “we’re just done here” and walked away. Haha talk about business etiquette I could not stop laughing while telling the story to my colleagues at Homesmart.

I just dropped off two pallets of flooring, they opened their dock early for me, the people were passionate about the jobs they provide to their community, the “boss man” came out and made sure I was being taken care of and not having to wait to unload, employees were fast, efficient, polite, well groomed, skilled, and gave myself and my co-driver 2 bottles of cold water each when they realized we were from out of town and were just winging it in the desert lol.

Kinda makes me wish I lived nearby just so I could patronize such an awesome business.

Very professional, prompt, and focused on doing quality work. They were very clean, and paid careful attention to make sure the surrounding areas were covered. They made the entire tiling experience easy and stress free!

Alan is great went above and beyond our expectations! Highly recommend his services! Very happy with the tile work he did for us!

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Matthew and his team was great! When I first called they were very responsive, got me on the schedule quickly, and were very reasonably priced. I had removed the tile myself and then realized I did not want to remove the thinset, they came out and went above and beyond to get my floor cleaned and ready for new tile. I would 100% reccomend them!

European Design just completed our floors - wood style pircelain tile, carpet and baseboards. We began working with Jonas in the showroom. We visited a number of times; deciding between wood, wood tiles and vinyl flooring. Jonas was very patient and knowledgeable, guiding us through the decision process. Once we decided, we worked with Marin for the estimation and installation. A few weeks before the holidays, we agreed on a start date about 3 weeks in the future. The demolition started on time, and the job finished on time. A few times, we met with Marin to make decisions, and we stopped by almost daily to see the progress. The tile crew was great, explaining what they were doing, making us comfortable with their skill and ouri decision. We were also getting the house interior painted.Marin worked with us to make the timing work, scheduling the carpet installation after the painting was done. We have had a few questions since the job was completed and Marin has been very responsive. Bottom line, it looks great!

I have use classic wood floors for a few of my projects and have also referred him to my friends and family. He work is precise and on point. He keeps the area very clean and takes his time to ensure he does quality work. He just did the flooring in my living room and its just perfect! I will use him again and will refer him to my friends and family. Thank you Daniel!

They have done many jobs over the years for me and my family! They are awesome to work with!!

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

Billy was very professional and knowledgeable. It was a minor consultation to see what needed to be done to our floors. He not only suggested what needed to be done, but fixed it in a very short time. It looks great.

Eric was very helpful, he really took the time to explain everything to me. Good job!
Debbie

The owner showed up with a group of eight trainees. Unbeknownst to me, I paid full price to be a demonstration / training facility. I feel that my job was a lesser priority for this company. I tend to be very selective about the companies I work with, and I was disappointed. To me this company offered only two of the following options speed, quality, or price. The job was complete in 6 hours; much more quickly and with less dust than alternative methods would have. However from the corners you can see where they, well, cut them. I say use with caution and supervision.

We have used Hernan’s Custom Tile and Stone several times in the past 6 years. We have had tile flooring installed as well as counter-to-ceiling kitchen backsplash, bathroom tile repair, and a floor-to-ceiling layered stone living room wall. All projects are beautifully done. Hernan and his crew are professional, friendly, and pay a great deal of attention to quality detail work. We always call Hernan for our tile and stonework needs.

We asked Edgar to demo tile flooring and replace with concrete overlay before moving into our newly purchased home. Only a three week window was available and he and his team realy worked hard to get the job done for us. Extremely responsive, professional and caring to our needs.
They then did a great job on recoating the pool deck and yet another team ( Eric and Fransisco) tiled two showers and they came out absolutely beautiful!
Thank you so much for all you did and for a most pleasant experience. We already have two more projects lined up and are looking forward to the results! We would highly recommend Sun Valley Flooring Specialists to anyone for a variety of projects.
Thank you again Edgar and your teams for helping us to make our house into a home.

Had different typed, which a lot of them don't.

I had submitted an inquiry online because I am interested in replacing the flooring in my home and have no idea what the cost is, not even generally. It was my hope to have someone give me a ballpark and then come to my home for a quote. Tom Alan responded and left a voicemail. When I called him back he was unprofessional and dismissive and - it seemed - bothered by the call. First impression is critical for any business. Lost sale.

It was good