Best Residential Replacement in Phoenix AZ

I can’t say enough good things about James, Terry, Chris and this company. They just wrapped a ten-location flooring project for one of our customers in the Phoenix Area and throughout the whole process, they maintained excellent communication in relaying project progress, details and completion photos to us at our offices here in Ohio. They even handled the logistics for us regarding the placement and relocating of the refrigeration trucks needed for perishables to be stored while the restaurant coolers were getting their new floors. They worked with us and our customer to schedule and complete these jobs at a time and in a manner that was the least disruptive to our customer’s business so I would highly recommend them for any flooring job needed and look forward to working with them again in the future.

Very professional, prompt, and focused on doing quality work. They were very clean, and paid careful attention to make sure the surrounding areas were covered. They made the entire tiling experience easy and stress free!

Alan is great went above and beyond our expectations! Highly recommend his services! Very happy with the tile work he did for us!

Amazing flooring contractor in Phoenix!

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

They have done many jobs over the years for me and my family! They are awesome to work with!!

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

The team at Home Solutionz - Phoenix know their stuff when it comes to hardwood flooring. Super professional and polite staff. The staff was a pleasure to work with, extremely knowledgeable. He gave all the info about different products, the good and the bad, that allowed us to make an informed decision. I would highly recommend Home Solutionz - Phoenix!

Arizona Hardwood Floors are our very favorite. They installed maple hardwood floor in our kitchen and family room. Initially, we were a bit hesitant with hardwood in the kitchen area but trusting their words, we gave them the green signal. Trust us guys, the result amazed us and our relatives & friends too. Every time they visit us, we receive huge comments that are all positive.

Very good work excellent customer service quality top notch

Eric and crew did a super job on my garage floor. It looks too nice to park on! I highly recommend.

Jordan has been exceptional with his timeliness and personalized service! He makes sure we get what we need no matter how large the job is. He stops by to ensure the scope is clear and checks to ensure it is completed and that we are satisfied! Thank you to our Sales Rep!! J. Noblitt.

I am a repeat customer, bought my floors here a couple of years ago. Back again for a spec home. They always sorts me out with the high-end stuff. Pricey but the sort of homes we do call for it and Ive always had ppl at open houses ask me where the floors are from so they Sell!

We were referred by a neighbor and we couldn't be happier with the outcome. John was easy to talk to, very knowledgeable, and professional. Their estimate was competitive and no surprises in the entire process.

Hernan did a wonderful job.. I would recommend him to anyone needing tile work.

Had different typed, which a lot of them don't.