Best New Building in Phoenix AZ

You will not find a better floor prep contractor anywhere! Rob fixed the issues caused by the previous contractor and was meticulous in preparing the floor perfectly for hard wood installation. He paid attention to every derail with precision and integrity and set the installer up for success. Highly recommend! Don’t hire anybody but Rob!

Nice feeling about this place

I had first chosen Express Floors after attending the Arizona Home and Garden Show out at Cardinal Stadium. After doing further research I had concerns with all the complaints Express Flooring had on the BBB website. I made some calls had other contractors come out and after meeting Heath and discussing what we wanted to do we decided and felt more comfortable using AAA Hardwood.
The professionalism, speed, and courteousness of the team that performed the work was impressive. I would recommend using AAA Hardwood.

?mmmmmmmmmm floors?

Their crew were extremely professional and truly cared about the desired outcome for me as a client. Very professional and responsive. Great quality work. Thanks American Epoxy!

We had our garage floor done recently by Cardinal Concrete Coatings. It was a great experience. Randy in sales, Anjelica in the office, Ralph and Patrick who did the application were all very friendly, professional, and a pleasure to work with. Our garage floor looks beautiful! We would highly recommend Cardinal Concrete Coatings to anyone.
Stu von Wald,
Peoria, AZ

Terribly managed outfit.The installers barely speak english and the owner is too busy to deal with issues that may come up.This company is your typical kind that will secure your work and then sub it out to Julio so they can pay less . Result is poor quality,not done on time and you will have to babysit your own install . That's if who they send to you can speak english.

Honest and reliable

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

Kelli was amazing to work with! I walked in, without an appointment, one day out of the blue. I had an idea of what I wanted, and she patiently and professionally walked me through the design. She made suggestions to improve my dream kitchen remodel. She was responsive in a timely manner to my messages and concerns. Could not have asked for better service! We are expecting our cabinets soon, and will post again once they are complete. Kelli made a normally stressful time much easier. Thank you!!