Best Design And Construction in Phoenix AZ

We had our entire house done with flooring and they did a great job and pricing was fair. When getting a quote for our flooring, I inquired about demo and redoing our fireplace. Adam told me no problem. The flooring guys did the demo, and it was very difficult to get someone to do the tile. Finally, after much persistence, it was done. However it needed a lot of touch ups. They came the next day to do them, but still not done very well. The hearth of the fireplace looks terrible. Someone was sent to try and acid wash, which didn’t work so he was instructed to do another one. It now looks worse than before. The guy who came to do the repair told us to get a new caulking and showed us the color to get. It doesn’t even match close to anything, so that is something we now have to fix ourselves. It seems like once the big project is done, anything else done is put on a back burner. We started with the fireplace in January, received many calls and texts reassuring it would be handled, but as of June, it still isn’t fixed. I’m very disappointed that we paid a good amount for this project, and now my husband has to try and fix it. On top of that, I sent 4 other nice size jobs to him, bringing a lot of business, and yet I can’t even get my fireplace taken care of. 5 months with no final project.

The installers were careful, efficient, courteous, and prompt. They were here on time and cleaned up after themselves thoroughly. I am very pleased with the results.

American epoxy was great to work with and did an amazing job !

I appreciate the experience Russ and his team has. He provided good advice and great workmanship while working through the small or big projects.

Their work was exquisite and their attention to detail is amazing. I felt like I was talking to an old friend and knew my money was in good hands. I am definitely going to be referring them to all my friends and family who need work done!

Where do I even start? Porter Barn Wood is not just a company, but a group of fantastic human beings who willingly put the customer before themselves. They are personable, caring, and so incredibly responsive and responsible. They truly are a family with open arms that addressed any need or question with no hesitation. These incredible people took the time to get to know who we were and learn about our situation in order to provide us with the best service possible.

If you are interested in a beautiful piece, be it furniture, wall installation, or simply wood for a project, Porter Barn Wood is the place to be. Their incredible craftsmanship is bar none. Plus, you get to enjoy working with some fun and incredible people!

My husband and I have enjoyed working with Porter Barn Wood so much we now consider them friends. I have told all of my friends and family about the great people here and their huge hearts and would recommend their business to everyone and anyone. THANK YOU PORTER!

Works for Pulte Homes. Improperly installed tile that is buckling. Scheduled repairs for February, months ago. ILG does not try to order the tile until the week before the repairs are scheduled. Tells Pulte the tile is now discontinued and cancels the repairs. Now they will supposedly let us choose from products with a similar lifetime, but won't have choices available until the week they were supposed to be repairing the floor. Poor quality and poor service.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

10am appt. Arrived 0945. Backed in 1230. Unloaded at 1800. Had to reschedule my next 2 deliveries.