Best Bathroom And Kitchen Remodeling in Phoenix AZ

At first the gentleman helping was very attentive but it would have been nice to give us some space while we were looking instead of hovering. He did let us take a sample to a possible home that we were looking at which was nice. When I dropped off the samples no one was directly at the front desk so I dropped them off and walked to my car. A very tall gentleman stopped me from backing out and aggressively asked what my last name was, who was helping me and if anything worked. It was very intrusive and borderline scary as a single female. I understand that the sales people are payed off commission and he made it very clear to me, but they need to work on respecting guests personal space and having a nice demeanor when talking to them.

I had to replace my Jacuzzi tub spigot. This require tile to be cut to permit my plumber to access it. Alan cut the tile neatly and after the plumber finished, he installed new tile cut perfectly to fit and sealed with caulking. This thoughtful touch will enable any future repair/replacements to be easily & less expensively made. Additionally, Alan replaced some 30 year old hallway floor tile grouting and installed silicon seal to close a gap between indoor tile flooring and the frames for 2 of my outdoor door frames.

He was a pleasure to deal with, did excellent work and cleaned up after himself!

(Translated by Google) Very good work and better prices

(Original)
Muy buen trabajo y mejores precios

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

?mmmmmmmmmm floors?

Great selection of wood. Recommend the store Home Solutionz - Scottsdale who is always there for you and get you best price. They have the broadest selection available in the mid-to-high-end marketplace in our area. The store is well organized with helpful displays.

They were absolutely amazing and went above and beyond my expectations. If you’re looking for a flooring refinishing or installation service, this is the company for you.

Fished on time and at budget . Workmanship was first class . Will absolutely
not hesitate to use them again for our next project .

We have used Hernan’s Custom Tile and Stone several times in the past 6 years. We have had tile flooring installed as well as counter-to-ceiling kitchen backsplash, bathroom tile repair, and a floor-to-ceiling layered stone living room wall. All projects are beautifully done. Hernan and his crew are professional, friendly, and pay a great deal of attention to quality detail work. We always call Hernan for our tile and stonework needs.

We highly recommend Home Solutionz. Not only did their work meet our high expectations, it was also done on time and within budget.

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

Awesome show of floors! The attention to detail is impeccable. Pricey yet considering the area I couldn't expect much more. Will be grey/silver barn-wood as it seems to be the most reasonably priced item out there by comparison to some of the other retailers Ive been too. The owner told me he stocks the widest and best quality therefore he’s able to offer a good price as he has reserved a good few barns. I’ll post a picture later but check out their virtual tour.

Ivan and his team did an amazing job installing wood tile throughout our entire house. Not only was he very knowledgeable but him and his team were very professional and efficient, easy to work and happy to be here. I would definitely recommend them for tile install and bathroom remodeling is what they specialize in! Thank you Ivan. ???

I feel very lucky to have met Victor and Marios. To say that they did an amazing job with my flooring would be a woeful understatement, because they really went above and beyond in practically every conceivable way.

When it comes to renovations, unexpected blockers and difficulties can spring up at any moment. When they do, you'll be glad to have Marios and Victor on your side because they are consummate professionals. Their honesty is as impeccable as their professionalism, and it's that integrity and faultless work ethic that ensures that they will see a job through regardless of the potential adversities encountered. I have experienced first hand how they clearly and plainly dictated what work would be undertaken, any potential difficulties, and what remediation ought to be undertaken to move past those adversities.

That tenacity and grit alone would make them worthy of recommendation - but I also have to note that the work they do is really, genuinely top notch. I've come away from this experience with flooring and tiling that looks absolutely amazing. It helps that Marios is an absolute genius with colours, and made artful suggestions that so very clearly paid off with the awesome end results I'm now lucky enough to be enjoying.

Finally, I think it would be remiss of me not to mention that they're just genuinely great people. Easy to get along with, and a pleasure to work with at every stage in the process. I think this is best exemplified by the fact that they have such ready connections to similarly skilled and professional renovators and contractors across the trades, who are happy to alongside them. This fact, I think, speaks volumes about their respectability and expertise.

I feel very privileged to have stumbled into Victor and Marios, because I don't think I could have ended up with a better result working with anyone else. They are a local enterprise, and take evident pride in the high quality of their work. I hope that anyone reading this review knows that these traits are worth their weight in gold in the world of renovation and home improvement.

Honest and reliable

Showed up ... No sign ... I rang 135 somebody answered and said he's not here ... Not sure if the business is still running???

Internal communication was very chaotic and resulted in delays in my project and having to source materials elsewhere and then they charged me a restocking fee even though it was their error and I could not get a manager to call me despite multiple attempts.

Had different typed, which a lot of them don't.