Best Hardwood Floor in Phoenix AZ

Great workmanship. On time , clean work . From the sales rep to the installers . Hands down the best in Arizona

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Daniel and his crew of Richie and Eugene did a great job installing a solid wood floor in out kitchen and family room. Their workmanship was outstanding and their attention detail made all the difference. They were prompt and responsive. We have had wood floors installed in our homes and this experience in both quality and price was the best job we have had done. We cannot recommend them highly enough.

I am really satisfied with their work. Their price is affordable and their quality is professional. Highly recommend this company!!!

We recently had Scottsdale Hardwood Floors install white oak that was wired brushed throughout our house. The results were wonderful, and the craftsmanship was done with perfection. We can say enough good things about this company. Would recommend and refer to anyone needing hardwood floor installation or hardwood floor refinishing.

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

I called this company looking for help to clean residue off laminate floors in a huose we’d just purchased. I spoke to Frank and he was beyond helpful with his advice & suggestions. I even contacted him later with follow up questions. The level of service, just over the phone, was so impressive that I would definitley look into this company for any future flooring needs we have.

They installed laminate flooring throughout the house. Did an excellent job, showed up when they promised they would, and cleaned up after the work. Everybody was courteous and pleasant to deal with. Great company.

Rafal and his team are top notch and do meticulous work with quality products at reasonable rates. I would highly recommend them after completing an 1800 sq. Ft job this December. My new floor looks beautiful!!!!

Just had Eagle Flooring install my floors and I am very pleased. Chris the owner was terrific was my first phone call and meeting all the way through the picking of the flooring and install. He really knows his stuff and is an all around great guy! I got 4 different bids and they are very competitively priced. George who installed the floors was also a great guy, prompt, friendly, professional, couldn't ask for more!

I had a good appointment to get a quote and they seemed high quality but I was not willing to pay the high price.

These guys are simply the best! AAA Hardwood Floor Inc did an amazing job installing new flooring in my living room. The workmanship was truly top notch and his team knew what they were doing and finished everything right on time while being very professional and patient. Loved the end results!

Good company. Good Service. Jim really cares and is a master of wood floors. Thanks.

Great staff, professionally operated, I would recommend them.