Best New Construction Commercial in Phoenix AZ

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Ben and his crew have some amazing southwestern home remodeling skills. You can tell that they truly love what they do!

We used Atelier507 to remodel the tiling of our master bathroom shower, add a niche, and update the water fixtures. Throughout the entire process, they were very responsive, provided 3D renderings of what the final look would be and would update the renderings for any detail we want to add/remove/adjust. Atelier507 also provided progress photos during and after the project. They did an excellent job and were very professional. We are very satisfied with the final look of our shower. I highly recommend using them!

We thank the Luxury Remodels Company for their impressive bathroom remodel in our home.

We recently had a backsplash installed. Derek was very professional, very friendly, and very helpful. His installer, Russ, was very nice as well. The backsplash is beautiful and they definitely know what they are doing. My husband and I are very pleased. Derek and Russ made it as convenient as possible for me by doing the legwork, picking up the product, and making sure everything was ready to go. Following installation, Derek applied a stone enhancer which was not included in his estimate. I appreciate those small touches and it meant a lot to me as I am not familiar with caring for backsplashes. We will definitely call Derek at Aqua Therapy Tubs in the future for all of our tile redecorating needs.

Ron was very professional and a pleasure to work with. He was organized in his work planning before the actual mailbox installation; no wasted effort on his part. Will definitely use his services again!

Recently had a remodel on my home done, working with Kris was a great experience, the job completed on time, he communicated well throughout the process, and as a picky consumer, I appreciate the impeccable attention to detail! Highly recommend

Amazing service. Very professional and prompt! They came out for initial consultation, and it went great with everything we agreed on.

We just finished our second project with Trinity Homes. They are on time and on budget. This company has VIP connections in the Phoenix area; giving their customers access to the highest end interior design options for any project. Highly recommend!

This is a great company I was very satisfied with my experience and all of the staff is so helpful and friendly!

I hired McCurdy to do TI work for my new small business and I couldn't have been happier with my choice. I had the unusual circumstance of beginning construction right as the COVID-19 pandemic lockdown hit. I was worried that my construction would be significantly impacted, but that didn't happen. They rolled with the punches and adjusted things as necessary to keep the project as on track as possible given the situation. I really appreciated the attention to detail and responsiveness the project coordinator Greg displayed! Any issues that arose were dealt with promptly and fairly. The crew doing the work were fantastic as well - friendly and they do great work. My salon looks awesome and if I get the opportunity to open another location I will absolutely call McCurdy!

Robert Valenti of Project Construction is meticulous and sweats the small details. How many general contractors care about the joints of tile in a shower surround?

Not many.

I've personally seen him have his tile sub contractors remove some tile to get it right. Here, the Butler Casita shows the beauty of those joints.

It isn't just tile—everything must line up and look clean and crisp. Notice the glass doors, cabinetry & general installation?

Having done two projects with him I hope to do more. If you are looking for someone who cares about their work—and most importantly, your satisfaction—look no further.

Trevor Pan - Architect

We were nervous and excited about getting new countertops installed, and finding the right company was a big deal for us. We are very happy that we found Diamond Granite and Remodeling. Daniel walked us thru the process, he was great! we highly recommend them.

We hired 123 Remodeling to renovate our kitchen and are so glad we did. Their designer came out for our first meeting and took measurements and explained the entire process to us. She has a great eye for detail and is very knowledgeable when it comes to knowing exactly what colors, finishes and fixtures will look best. Contractors showed up on time every day and their work quality was high-end. We love our new kitchen, thanks 123!

The team at Design Lab designed my kitchen and 2 bathrooms and I couldn't be happier. Linda Abbott

They did the job well and I was fully satisfied. There were some pieces of wall panels that were damaged that they will replace. Thank you management for responding back.

(Translated by Google) Of all the best, reasonable prices, professionalism, responsibility and good quality..

(Original)
De todos los mejores, precios razonables, profesionalismo, responsabilidad y buena calidad..

Keith is a straight forward, honest contractor which is hard to find these days. Will recommend him to anyone that asks.

WeBuildPHX built our home which we are absolutely in love with! The house has so many extras that we discovered after moving in. The builders anticipated the needs and wants that a future home owner might have and it truly feels like this home was built with us in mind. We are so fortunate to have found it and gotten it off the market before someone else did. Bryan and Dustin have been amazing to work with while purchasing the home, walk throughs, and even checking in to make sure we have what we need, sending over quotes for the blinds, recommending companies and restaurants in the area, etc. if you are looking for a new home or remodel, you are in good hands with WeBuildPHX.

My wife and I hired Rick to do a major renovation of our home (all bathrooms, garage, kitchen, laundry room, floors, etc.) in February of 2022. Our initial meetings with Rick in January 2022 were great. He was very responsive, friendly, and communicative. That was until we signed a contract with him and paid a $4000 permit retainer. As soon as we paid Rick the communication and proactiveness disappeared. To summarize the details below, it was a nightmare of 8 months just to get a permit approved by the city.
We were told he would have the initial plans ready for us within 2 weeks. It took over 6 weeks and multiple follow-ups just to get him to provide a draft of the remodel design which had numerous mistakes. The following day we sent an email with a list of all the mistakes that needed to be fixed including measurement corrections that I had to take myself.
3 weeks later and no word from Rick, I follow up to check and he indicates that he will be submitting the plans end of the week (April 12th). After many more follow-ups and involving the Refresh Renovations corporate we finally get him to submit the plans to the city on May 13th, 3+ months from signing the contract. Note, the contract indicated that the project would start in mid-April.
The plans that were submitted were riddled with issues and required THREE rounds of corrections! We finally got the permit approved at the beginning of October. Rick provided excuse after excuse throughout the whole process. I have worked with dozens of contractors in the past and Rick and Refresh Renovations were BY FAR THE WORST!
We canceled the build contract and have found much better professionals to complete the elements of the renovation.