Best Master Bath in Phoenix AZ

Completely unimpressed. I called them this morning just before 9am during their business hours. Their answering service picked-up and I relayed that I wanted to simply speak to someone at the company for about 10m to determine if the project we had was a good fit for them. She proceeded to ask me several questions to gather my contact information and then informed me that no one was available. She offered to schedule a quick call, but the next available time was TWO DAYS later. I politely declined. If this is the kind of intimacy and customer service Phoenix Home Remodeling delivers, I do not plan on ever being a customer.

EDIT on June 24, 2021: After reading this company's response, I increased my rating to 3*. While the response was fair, I do think the impersonal nature of an answering service (not actual company employees), coupled with the fact that availability for a very quick initial discussion was a full 2 days later would still keep me away from engaging. If I am going to work with someone on a project, I'd like to believe that the importance of a quicker response time and a more personal, direct interaction is paramount. Speaking to a third party service tasked only to gather my contact information and mechanically schedule a ~10m call 48 hours in advance does not give me the sense that this company is eager to engage their client base. That said, given the fact that I did NOT use their services, 1* admittedly felt harsh. I wish PHR the best of luck and strongly suggest they reconsider their screening process.

Remodels are always late and over-budget. I am sure you have heard that before. That summarizes our experience. We remodeled our floors, kitchen and bathroom. They were not cheap, end product was good but way over-budget, late and full of surprises. We made our selections and signed our lives away in March 2019, the project was completed in October 2019. We decided to finance the project, the sales rep indicated we would not need to provide a downpayment so we signed our lives away. A few months later the owner contacted us and indicated we needed to pay a 30% downpayment so that they could place the order. 30%!!!!!!!!

If they actually worked every business day this project would have taken 1 month.

Would I hire them again? NO
Would I go through a remodel again? NO

Good

Working with Don Hughes (owner) & Mike (did all the work) was a great experience. Don was so easy to work with offering great advise regarding tile for both the hall bathroom and kitchen as well as paint colors. Mike was just amazing doing all the work: tile around the bath, removing the large mirrors in both bathrooms and installing mirrors we chose, replacing cabinets in both bathrooms, removing existing medicine cabinets and closing up the walls, painting and backsplash tile in the kitchen.

This was a great experience working with both Don & Mike. I can't recommend them highly enough.

We hired Ben from Champion to remodel our newly purchased home. He did a superb job, and was a pleasure to work with. His crew was professional, clean, punctual, and completed the project on schedule. Ben and his crew are true craftsmen, and if your looking for a contractor that doesn't cut any corners and does incredible work you need to hire Ben.

True to their word!! Luxury Remodel is a professional company from the design team to the finished product.I’d especially like to thank Sean Stewart, our project manager. He was fantastic to work with and always had a smile on his face. He followed through on all of our requests; he was available and responsive to text or phone calls. He and/or his crew cleaned up and vacuumed every evening. And kept us informed daily on CoConstruct which was very helpful when we traveled. But best of all, Sean, Jack and Robert ( the cabinet guys) delivered us a most beautiful kitchen. Jack and Robert have integrity in their work and delivered us custom made cabinets that look professionally done. Thank you to all of these guys. Luxury Remodel is the real deal.

D&D construction is the best General Contractor we have ever worked with in two states and five houses over the last fifty years. They are honorable and professional and will do whatever is necessary to make the job right and to the satisfaction of the homeowners. They stand behind the work of their subcontractors and will take on any job large or small. We would give “the Boss” Dion Horton our highest accolades and a ten in overall performance.

Derek and his company, Aqua Therapy Tubs, was a fabulous company to work with. They did an excellent job remodeling two of our bathrooms. We love our new bathrooms. I would highly recommend that if you are in the market for a bathroom remodeling project, that you strongly consider working with Aqua Therapy Tubs and Derek's team of highly qualified craftsman. John B. Gilchrist

We remodeled our master bathroom with a large walk in shower. It was a big job! The demolition crew was on time and did an excellent job. They covered everything in the bathroom and cleaned up afterward. The install was done by Steven Martin. He is the Holy Grail of installers. He was on time, courteous, meticulous and trustworthy. He did a great job. He explained everything. I highly recommend Jacuzzi Bath Remodel of Arizona. This company also helps veterans!

Hunter is an honest hardworking, forthright individual. I've known him for over 10 years and can vouch for his character. And when ready for his construction skills and reliability will not hesitate to employ him and recommend him to others considering remodeling projects.

Best Company we hired by far/ Highly competent and professional company were have ever hired. Mike provided constant oversight and communicated project status on a regular basic. We like the fact that this was a family owned business. The owners are so professional. We received calls from Judy asking how are project was going and always made sure we were happy. If there were any issues or if she could help with anything along the way. Their employees are top notch. Each one of them took care of our home like it was there own. clean and professional in every way. The workmanship and quality you wont find better any were. This company finished on time on scheduled and with in budget. Don't Hire any other company then this company. The best in Arizona by far

Spoke with Ross on the phone to put in tile Shower and tile bathroom floor. He threw out numbers of $6000 or more for services without even coming to view the area and measure, or bother to find out what kind of tiled shower design we were interested in, offered his thoughts on designs but never asked us what we wanted. Set appt for next morning but didn't have the decency to call and cancel as any decent company would have, sent an email 1.5 hours before appt. crappy customer service. This was an appt for a quote and i guess they did not need our business. Not a company I will work with! The phone conversation was very strange, hem hawing around. If he didn't want our business he should have been honest and up front. If I could have given zero stars that would be my rating.

We just had our bathroom slightly remodeled by AZ Bathmasters. We moved the shower to where the bathtub was, and where the shower was, we had them change to a closet. Bathmasters came out within two days of us making the initial phone call. We also got quotes from three different companies aside from bathmasters.

I can't say enough about the service we got from AZ bathmasters! There were quite a few things that my wife were unsure of as far as color, style, etc, and we told bathmasters to just use their best judgement. Looking at the finished product, there is not a single thing my wife or I would change! The service we got from them was amazing, great communication throughout the project, and even though we did not specify, they used very high quality hardware and materials. I have no hesitation in giving bathmasters 5 stars and recommending them!!

You can't find a team more dedicated to working towards your dream renovation. Sun Country was professional, creative, always available, and on time all the way through our renovation. Can't say enough about them.

Ellen was very responsive, informative, punctual and provided me with the quality work I was looking for. I’ll definitely use White Builders again.

Erica and her team were great to work with! They were able to work around my busy schedule and my bathroom remodel turned out better than I could have imagined. I’m already working with them on my next project because I’m so happy with their work!

Julio and Juwaan were very professional. They were prompt and finished the job earlier than anticipated. I was very impressed with my new shower.

We used Kirk for a kitchen remodel about a year ago. They are high cost for low quality work. They took three times as long to complete the kitchen (almost a year and with no materials delays mind you) causing us to bring home our newborn child to a house with no functioning kitchen. They didn’t complete the work to plan, misplacing the island and throwing off the entire layout. When we made complaints, they spoke a good game about taking responsibility but didn’t take any corrective actions. A year later from the reno and the cabinet draws they installed are falling apart, the plumbing they did beneath the sink fell apart causing water damage to the island. We highly recommend avoiding Kirk construction at all costs.

All I can say is thank you. Scott and Lorrie designed the perfect remodel for my living room area. I wanted enough natural light for all my plants and when Lorrie suggested extending the living area into the patio to make a sunroom, I was blown away by her ideas. Scott and his team went above and beyond in their professionalism and their work is beautiful. I am in love with everything Scott and Lorrie created. Thank you to their entire team.

Republic West Remodeling is a truly high quality business. Several years ago I had new windows and patio door installed. What a great company to work with. I am now planning to do a bathroom remodel and Republic will be the company doing it!!