Best Garden Design in Phoenix AZ

Spoke with Ross on the phone to put in tile Shower and tile bathroom floor. He threw out numbers of $6000 or more for services without even coming to view the area and measure, or bother to find out what kind of tiled shower design we were interested in, offered his thoughts on designs but never asked us what we wanted. Set appt for next morning but didn't have the decency to call and cancel as any decent company would have, sent an email 1.5 hours before appt. crappy customer service. This was an appt for a quote and i guess they did not need our business. Not a company I will work with! The phone conversation was very strange, hem hawing around. If he didn't want our business he should have been honest and up front. If I could have given zero stars that would be my rating.

I am Mary Stewart. I purchased a walk-in tub from Independent Home. I researched this purchase thoroughly and found this company offered the best price, product and service. Everyone was patient, professional and willing to provide information as requested and needed. I have recommended this company to several of my friends.

To our Retro Pro Team,

We had our shower & bath tub remodeled a few weeks ago & honestly could not be happier. Eric, the owner & Angela, the designer, came to our home to meet with us & to give us an idea of length of time for the project & to work on a quote. We, then, met with them, along with Steve, the project manager, at the warehouse to see options & to choose the products that we preferred. They listened to what we wanted & were very receptive to our requests.

The entire team came to our house before the start date so they could discuss what they were going to be doing & to give us the opportunity to meet everyone beforehand. It was reassuring to discuss what was expected of everyone before they showed up.

We worked mostly with Nestor & Eddie. They were both beyond competent & great to work with. They were respectful of our time & that they were in someone’s home. They were so neat & clean. Their work was perfection!

Our bathroom is now a show piece! It came out better than we expected & we can’t say enough awesome things about our Retro Pro experience & the entire staff. We’ve already recommended them to a few friends.

Thank you again,
Dan & Susan Knak

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.