Best New Panel in Phoenix AZ

We have used True View Windows & Glass as a Contractor for small items. While we do not have Very large projects that would give them thousands of dollars we feel that the level of services should not be cheated. True View gave us a 5 hour window and did not call to let us know they were going to be late for the job. We were told that the tech could fix the glass onsite as this is a double pane window with grid. The tech arrived told us the price which was OUTRAGEOUS in price. Not only that we were told it would be 10 to 14 days for the replacement section. The price they gave us we could have orderded a brand new entire window for less! We told them that what the deal was before they even came out! Someone could have taken 10 min to come by and do this instead of giving a 5 hour window then telling us they were on their way 2.5 hours into the window then not showing up until 45 min after the window with no call! The managment was quick to blame us and was not willing to take any responsability. It is important to takecare of your customers regaurdless of how much they spend as we all are just as vital as the next. We feel True View Let us down and is not willing to make things right. We will NEVER recommend them again or use them with our clients. Very poor customer service!!

Better than expected service and product.

We purchased an older home that needed an entire window and door replacement package. The home was also begging to have a 20 foot multi-slide door, as well as a couple windows added. Tarry expertly guided us to choose all the right windows and doors and was super easy to work with. The installation team was outstanding. This was not a small project and they knocked it out of the park. Sean, Seth, Anthony and their team made the home look incredible and it was so nice to have one crew take care of everything. Everyone was incredibly professional and friendly. It was a great experience all the way around.

I got 3 windows and one of the windows they brought was the wrong window so I had to buy an extra window. They said for the mistake they would work with me for a 5th window so I said ok. They came with the 5th window and it wasn’t the right measurements and didn’t fit. They never called or brought a replacement so I’m out a 5th window.
Their prices are awesome and the windows are amazing but the service is horrible.

Only reason why I gave this place a 4 star is that they are so good (5 star) and so busy they are usually backed up on appointments. So call James and tell him that Mike said to set an appointment now, instead of latter!

I have been waiting three months for windows to be installed. I have paid half already and plan on selling house end of the month with no options on what to do.