Best New Construction Build in Phoenix AZ

We had originally called true view on June 21st to replace a door window. They came out for measurements which consisted of using a tape measure to get the height, length, and width of the missing window, which cost $69.95. We were told we would have an estimate in 24 hours (they came out on a Thursday). After not hearing from them all day Friday we called Saturday and were told they are closed unless it’s an emergency so they couldn’t help us. Finally on Monday we received the estimate. The estimate was fair so we decided to move forward, even though the fact that we were charged $70 for a simple measurement we could have easily done ourselves was concerning and the delayed estimate was a sign of things to come. They were booked out weeks so the earliest we could schedule the installation was July 30, more than a month after our original call. I took the day off work without pay to be home for the installation. When True View arrived we were informed that the window they had was 3/4 inch thick and we needed 1/2 thick. After the tech explained he can still put the 3/4 thick glass in, it will just ruin our wooden door, he recommended we wait for the 1/2 thick glass. Because the installation was on a Friday, the company will not receive the notes of the installation until Monday according to our customer service rep Lisa. Then they will have to reorder the glass and we will again have to wait weeks for an installation and again have to take a day off work. We would highly recommend using another company.

Fast and good communication throughout the process. I had a broken windshield and a window at my house that needed replacement. They had to schedule two different technicians because their auto glass is separate from their residential glass department. The auto glass was available within 24 hours but I had to wait a couple weeks for the dual pane glass to be ordered. I guess the residential windows are custom made here in Phoenix. The windshield was replaced at my home in the driveway and the technician did a great job. A week or so later my home window glass was replaced and I'm very happy with the way it looks. Great job!

Sean and Brian did a great job on my roof. Perhaps just as importantly Sean spent lots of time with me beforehand making sure we got the job right and helping me with some other paperwork I needed to complete. There were some extra things I wanted doing on the roof and the team went out of their way to do these to make the job perfect. Altogether a great experience.

My order was not what I expected. The two larger windows were not openable. The locksets were passage handles only. No locks. Doors were excellent but when all was delivered I was shocked that there was no installation. Had to get an independent contractor in to do that. Also got proper locks from Home Depot and we installed those ourselves. I prefer to work with local small businesses but things like this are making it difficult.

DO NOT use this company defrauding consumers out of their money, and either not starting or completing work. Featured in local AZ news for these reasons, Google/YouTube them!!