Best Home Improvement Projects in Phoenix AZ

Jake is great. Excellent customer service!

I’m so thrilled with the quality of windows and the amazing customer service!

(Translated by Google) Excellent work and very efficient they complied with everything agreed(Original)Excelente trabajo y muy eficientes cumplieron con todo lo acordado

Problem
Nature of Complaint: Advertising Issues - An advertising price the seller will not honor

Problem:
DO NOT DEAL WITH THIS COMPANY!!!! Owners: Gary Hopkins & Jeff Caruso are absolute nightmares to deal with. After coming to my home several times to measure my windows they gave me a price and a time garuntee of 10 days for the windows to be made and then installed. I called 10 days later and they told me it would be a month wait time for the windows. After they told me that they then called me back and said they were cancelling the order because they didn't price my windows properly. When I got in to an argument with Gary about why they were cancelling the windows he started personally attacking me with insults. STAY AWAY FROM THIS COMPANY!!! STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!STAY AWAY FROM THIS COMPANY!!!

Desired Outcome
Desired Settlement: Apology
Desired Outcome:
I would like for other potential customers to know how horrible this company is.
Complaint Background
Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased: windows
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #:
5. Purchase Date: 2/10/2013
6. Date Problem First Occurred: 2/20/2013

Dates you complained to the company/organization
7. First Date: 2/10/2013
8. Second Date: 2/12/2013
9. Third Date: 2/14/2013
10. Payment Made: Deposit
11. Payment Method: Cash

Name of Sales Person
13. First Name: Gary
15. Last Name: Hopkins
17. Purchase Price: $1,500.00
18. Disputed Amount: $1,500.00

Prompt service, stuck to quote, did a professional job, showed up right on time. The job was tricky due to the fact the door frame was not square, so gaps in the frame. Rob took the time to trim it up (trip to Home Depot) and make it look good once it was adjusted. He kept me informed every step of the way. Nice clean job