Best General Window Replacement in Phoenix AZ

We called and asked to have a glass made for a table. We gave the dimensions and they said they could do it. We brought the pattern and it took him a week and a half to tell us that they couldn't do it. Now we're behind. If you want a perfectly square piece of glass cut you can go there. I wouldn't waste my time on anything that takes any challenge

I was excited about getting a new shower. The sales team was great, the installation was incomplete, but after some prompting a different installer came and made the installation right.

Great folks to work with; very friendly and professional.

Professional, organized, and installed a beautiful shower enclosure in our home. It's worth every penny to know it was built right and looks incredible.

Had a chip in the windshield. Reliable showed up on time and did the repair in about twenty minutes. Can barely see the damaged area.

The entire process from quote to install was efficient and professional. The end product is absolutely beautiful. So happy with Illumination!

Super quick, friendly and high quality work at a good price. Highly recommend if you need glass work done.

Jimmy Dougherty was our sales representative and was on-time, answered all our questions and was very professional. The instal crew was there when they were scheduled worked fast and diligently. They finished on-time and cleaned up the work site better than they found it. Highly recommended.

Dante was great. Very knowledgeable and very friendly. It can always be tough having strangers in your home, however he presented a good product and did not make me feel the pressure to move forward.

While out of town, a window broke at my tenants' rental, Roberto showed up and fixed the damage on his word. I paid him a day later as agreed, but the point being you rarely get a contractor to lift a finger without immediate payment. Much respect for R&J Glass, honest people are hard to find.

Very good. Recommended

I locked myself out of my workshop outback, before I gave it too much thought I tried to pick the lock myself using YouTube tutorials, and ended up breaking the window to get in. Then I realized just how extensively I had damaged the lock and window by breaking in. I was so sure I'd be paying a bunch of money to a locksmith and glass repair company to get them fixed, that when my brother told me about a shop that did both I was so relieved. I thought it'd cost an arm and a leg to get them done separately so I figured if I could save one or the other by using a2z service pros, I then it'd worth it.

Let me just say that the technician was very kind and didn't even laugh, (despite a hilarious situation) and got the window fixed and the lock replaced in no time. I barely felt a dent in my wallet and I will be contacting them anytime I need handyman! They really do provide services from A to Z!

Worst window company I have ever hired to replace my windows. Once you start having problems with their poor quality windows, which you will, the management will respond very rudely and try to get out of honoring their warranty. You will not get anything done until you get the Arizona Registers of Contractors involved. Save yourself time, stress and money by using a honest window company.

No answer most of the time

They have a minimum to buy. This is not a company that you should deal with.

hey why do your window men touch my mail? they literally brought my mail to me in the middle of them working. pretty sure thats illegal.

Never came to fix my window was told he was gonna come the next day to fix my window but he never did it has been a week since he has not called me

Terrible Experience the guy that replaced the window didn't put the correct window or tint. Never once mentioned he would have a problem doing the job. Took advantage of the situation and did not return as he said he would to fix his mistake. Very dishonest company I would be very cautious. This can be perceived as misleading, deceptive and can be considered False advertisement. ? I think your company should do a bit more research before conducting business.

Sears Home Improvement Windows & Doors first major installment was a disaster from day one... and continued to be that way months later! There were many things not done correctly including damage to my wall and floors, and a door lock that didn't work because it wasn't installed properly. Sears was horrible about fixing these numerous problems. When I requested another installer to inspect the job they sent me someone that had no experience at installing so errors in workmanship were not caught or corrected. When I had my 2nd/last installation the new company found another problem that I didn't know about (the patio doors weren't properly sealed) and after my repoting it... they corrected this other installation company's mistake. I still have no idea if there are other installation problems because no one has inspected the first installation. (NOTE : The second installation company Sears hired for my last patio door was excellent.)

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.