Best Wood Repair in Phoenix AZ

Ryan was honest and professional. He didn't try to sell us something we didn't need. He took the time to explain how termite treatment works and that it lasts 5-7 years (we had a treatment 4 years ago and that other company tried to sell us another treatment 1 year later). He also explained that the root eating termites in our yard were not a threat to the house. When/if we DO need another treatment we will 100% be using Bill's Pest and Termites!

The techs arrive on time, are friendly, and always ask how things are going with our pests so that they can put down the proper materials. Once there was a glitch in the scheduling system that caused the tech to arrive late, but when I called the office I got right through to someone who helped me with that with great customer service.

Their door to door sales method is obnoxious, I was visited twice in a week by one of their salesmen. No means no!

Pros: They did end up fixing the roof rat problem on the first try. The technician climbed into my narrow attic and sealed a compromised screen where the rats where coming in. I used a different pest control company previously for like two visits and they probably would have missed that tiny hard to reach torn screen in the attic vent or took longer to find it.

Cons: Good luck getting them to follow up on billing and additional work. The contract said they would fill up the all the gable holes but they only covered the ones that were compromised. It took like over a month of me constantly calling them for them to fill the remaining gable holes.

The contract i signed was also a had a monthly fee of $99. I told the technician I didn't want a recurring service and he said they won't bill, but their system automatically bills you monthly. I had to call in to get my card removed. I called several times (over a span of 3 weeks) to get the monthly fee removed and they said they would remove it, but it never came through. I had to file a dispute with my credit card company.

Conclusion: Just hope they get the contract right the first time as their customer service is horrible. You have to call in to actually get the monthly service removed if you want opt-out. They're expensive but seem to be the only company that specializes in roof rats. Next time i would have just used a general pest control company and make sure they're willing to inspect hard to reach areas of the house/attic.

I just started using Sprague and wow what a difference! They come to work when they say they are and give me a full report of what they found and how we can move forward with preventing any additional pest from coming into our buildings. Sprague employees are friendly and always ready to work and get the job done right.

Honestly not sure why I haven’t submitted a review sooner. They’re awesome! Antonio is our service tech. He’s a pleasure to work with, so kind and honest. Customer service is always responsive and helpful. Overall very impressed with their services!

Bill is amazing to work with and does a great job! My family and I use him for our business and personal homes. He knows his stuff and is always professional and on time. Highly recommend Bill the bug guy!

Very knowledgeable. Friendly and professional. He did a great job of explaining the issue and the plan to resolve it.