Best Restoration in Phoenix AZ

I work for western

Always have great service, friendly employees and caring service personnel.

Pros: They did end up fixing the roof rat problem on the first try. The technician climbed into my narrow attic and sealed a compromised screen where the rats where coming in. I used a different pest control company previously for like two visits and they probably would have missed that tiny hard to reach torn screen in the attic vent or took longer to find it.

Cons: Good luck getting them to follow up on billing and additional work. The contract said they would fill up the all the gable holes but they only covered the ones that were compromised. It took like over a month of me constantly calling them for them to fill the remaining gable holes.

The contract i signed was also a had a monthly fee of $99. I told the technician I didn't want a recurring service and he said they won't bill, but their system automatically bills you monthly. I had to call in to get my card removed. I called several times (over a span of 3 weeks) to get the monthly fee removed and they said they would remove it, but it never came through. I had to file a dispute with my credit card company.

Conclusion: Just hope they get the contract right the first time as their customer service is horrible. You have to call in to actually get the monthly service removed if you want opt-out. They're expensive but seem to be the only company that specializes in roof rats. Next time i would have just used a general pest control company and make sure they're willing to inspect hard to reach areas of the house/attic.

Very diligent and reliable. Came out multiple times over several weeks to make sure the problem was taken care of. Worth the money to get elimination done professionally. Recommend!