Best Commercial Work in Phoenix AZ

great place to get your supplies. guys are very knowledgeable

Very knowledgeable. Friendly and professional. He did a great job of explaining the issue and the plan to resolve it.

WOW! 5 Star+ review for this company. This will be a long review, due to the amazing customer service we received from this company.

We reached out to several companies through Yelp to get a quote on catching some roof rats. We had been trying to catch a rat for a while and started to hear it in our attic and decided to get professional help right away. We received an extremely prompt message from Pro Active Pest Control and Duane the service manager. Duane was responsive, listened to our concerns, and wanted to get someone out right away for us. We wanted someone out the next day, and after business hours Duane called us to discuss having someone out first thing in the morning and walked through pricing with us. WOW, talk about putting the customer first and caring about their business. Duane was very thorough on the phone with what services would be performed at our house and the bi-monthly plan. Y'all this company includes rats in their pest control packages. Most pest control companies do not include rodents in their monthly plans, including the company we were using. This is a huge plus for Pro Active Pest Control and one I want to emphasize that you will save money with them instead of having to hire multiple companies for scorpion spraying and the occasional roof rats we get here in AZ.

Pro Active sent Danny out to do our service, and I can't tell you enough how happy we were with his thoroughness on our property. Danny's main objective was to catch the rats as quickly as possible by using bait stations and pre-baiting the traps. Danny setup multiple bait stations around our property and snap traps in our attic. We agreed to 2 weeks of pre-baiting to get the rats comfortable and then to set the traps. In addition to setting up all the traps, Danny did a thorough job of spraying around our house and dewebbing. I was so impressed with Danny, I called our pest company that we had for 3 years and cancelled my contract with them. We knew we 100% wanted to give our business to Pro Active based upon the amazing customer service from Duane and Danny.

Danny has come out more times than I can count to our property to check the bait stations, add more peanut butter, and make sure we were satisfied with their work. After 2 weeks of pre-baiting and getting the rats comfortable around the traps, it was go time! Danny came by, set all of the traps, and said he would come back in a couple days to check. Within 1 hour of Danny leaving our property we had our first catch in the attic! We texted Danny letting him know the great news! Two days later, we had our 2nd rat! Danny came by to remove the second rat and check all the other traps. He noticed that the second rat had been partially eaten and the other trap was set-off, but no rat. He believed we had 1 more rat to catch. Danny removed the rat and set up the traps again. Later that night, boom we caught our 3rd and final rat. Even though we believe we caught all the rats, Danny set the traps again, just to reconfirm we do not have anymore rodents.

We cannot express enough how satisfied we are with this company. We have never been so impressed with a service manager. We are so thrilled to have Danny as our service tech as he does amazing work and pays attention to the small details around your house. We are so happy we decided to give Pro Active Pest our business. They are a small local family owned business and their attention to detail with service shows that. I urge everyone looking for a pest company to give them a try, you will not be disappointed. You will have better service and pricing from Pro Active then a huge company that has turnover regularly and lack of attention to detail.

Thank you Pro Active for addressing our issue right away and your excellent customer service. We look forward to giving this company our business for many years to come and sharing their contact information with friends, family, and neighbors looking for a pest control company.

Missed 2 appointments so far, can't get a hold of anyone their voicemails are full, when they first arrived after months of trying to schedule with them, they didn't have the service order correct
( they installed everything in home so it has to go through them to fix everything). Entirely unreliable and unprofessional, not sure how this company is in business :/