Best Existing Roof in Phoenix AZ

Had them put on a new roof for us. It has leaked now 3 times in 2.5 years, and they have been either slow to respond or unresponsive to our calls to have it repaired under their warranty. Lack of response has created ceiling damage, to which they also have not responded in our request to fix.

If you want exceptional customer service then Castile Roofing is the company for you. Alex is so responsive, professional, and friendly. He and Alfonso promptly and honestly answered every question I had and were very thoughtful about doing it affordably. I have been searching far and wide for a company to repair termite damage on the trusses in my attic with no success. Castile Roofing was the first company to send someone out to assess and repair the damage. Chris was friendly, professional and knowledgeable, and even went above and beyond to inspect and repair other issues on my roof. They even sent me pictures of the repairs they made. So hard to find a good honest company that provides this kind of customer service.

After we made the painful decision to replace our existing metal roof, my husband an I wanted to hire a roofing company that only constructed metal roofs—experts in the field. We are pleased with our decision to have Vertex Metal Roofing do the job for us.

The company’s professionalism was first evident in the analysis by Korbyn Brock of our previous roof’s problems. Then his subsequent presentation of Vertex standing seam products and installation methods helped convince us that those problems would not occur in the future. No question went unanswered.

The cost of the job was expensive and took 5 weeks to complete. Not a criticism…just a fact. We have a hip roof with nearly 7000 square feet of metal between the roof and soffit panels. That’s why choosing the right company is so important. Metal will last a lifetime. But the roof can fail if not designed and installed properly. Accessibility and communication are also key. After the job started Korbyn stayed in touch as did the head foreman, Jim Conway. But the main communication was taken over by Marco Cobos, the site foreman. I can’t praise him highly enough. He calmly and consistently responded to any questions or concerns during the job. If we didn’t like something, then he fixed it or did it over until we were satisfied. He worked hands on with his great crew.

Then, the week after the job was completed we were blessed with a light rain that revealed seams on two gutters that were dripping and holding water. Upon communicating this to the head foreman, Jim(who responded within minutes), we were assured the problem would be resolved. Jim came out personally to assess the situation and the following week Marco came out personally to redo the seams on those gutters. He also checked every seam on EVERY gutter around the house. To me, that’s a sign of a truly reputable company—one that doesn’t make excuses for a problem but apologizes, takes responsibility and then makes it right.

Needless to say we would recommend Vertex to anyone interested in purchasing a metal roof. Their performance has made us confident that this will be the last roof we’ll ever need.

Geo Roofing responded to my request for an estimate of cost for roof repair, due to storm damage, in a timely manner. After accepting the bid , the repair was done well in an acceptable time frame. If I need roof repair in the future, Geo Roofing will be my first choice.

Love these guys!

The previous company must not have waited for our roof it to dry as their coating began to flake not long after they recoated it. Terrible! I guess they weren't crazy about quality that day.

Had another company (that had repaired our tile roof in our old home) come out to repair the parts that were peeling off. It turns out that they used the wrong material which had to be scrapped off before recoating.

Duraform was extremely thorough powerwashing, repairing and preparing our roof. And they waiting a good long time for the repairs and recent rain to dry out.

Roof looks great! I'm really happy with these guys.

A final word of advice. Get a flat roof specialist to repair and coat your flat roof.

Darryl and his team were consummate professionals in first listening to what services I had in mind. Secondly, providing me a variety of options to achieve my goal after inspecting the roof and assessing the scope of services that could be provided to help us to accomplish our desired outcome. We then were provided a tentative scope of work with a menu of options for us to decide the optimal level of services we would need to reach our goal. After the scope of the contract was agreed upon the work was scheduled and accomplished within the timeframe agreed upon. The ongoing communication throughout the project was outstanding! That is the way customer service should be performed. Each day the work crew was diligent in cleaning up around our property before the start of the next day's activity. It lessens any disruption to my surrounding neighbors which was very important to us and did not create a visual distraction to our broader neighborhood either. Once the job was complete an inspection was done with our input to make sure the end product met our satisfaction which it most certainly did. My wife and I are very satisfied customers. We selected a firm not driven solely by price but with a proven track record of excellence in service and product. Anyone who may need service or replacement of their roof we would wholeheartedly endorse this company as one you should give serious consideration in selecting them as your go to roof services company. We are very happy that we choose this path that now gives us peace of mind about our home to withstand whatever the monsoon season will bring to us this year and many more to come.

Before we had this work done, I knew nothing about how to recognize a very high quality roof. After Alan with Arizona Roof Rescue finished, I am amazed by their craftsmanship and attention to detail. Beautifully done, no cutting of corners--2 of my neighbors came over and commented on the professionalism and precision. Both had roofs done recently and were impressed by Arizona Roof Rescue, while being disappointed in the work done by other companies on their roofs. We received multiple estimates, including 2 of the largest companies and hired ARR based on Alan's knowledge and promptness in arriving for his appointment.His bid was significantly lower than some companies, perhaps a little higher than another. Alan and his crew arrived on time every day. Work was begun early morning and continued for 10-12 hours most days during the hottest month of the summer. Our entire property was cleaned up at the end of every work day. ARR went way above and beyond my expectations. Thank you for a truly great job. It was a pleasure to find someone who takes such pride in workmanship.