Best Water Heaters And Electric Water Heaters in Fort Worth TX

Very good

Great Service.
Fast response.
Always on time and very clear about what is going on with our equipament.

Worked with them twice. 10/10 both times. I have no complaints. Only that I should have hired them the first time around instead of a local handyman that led to a patio fan getting ruined.

Very friendly and professional. I used them for maintenance of my elderly mothers home. Have used them in the past and they continue to deliver excellent customer service that I have been accustomed to.

Todd was out to my house a couple of times, the second time after parts had been ordered. Both times he was professional and very personable. He explained what he was doing and I felt very comfortable with his level of expertise. I would certainly use L&S and Todd again.

For 4 years, your heat pump will fail soon better replace now, I'm tired of not being told the truth. The unit is 13 years old still running, never needed additional charge! I'm sure it will fail eventually, but I'll wait! Never been cleaned on your checkups, it is same condition every time! I'm shown the same things every time and being told failure is imminent! I need to find some company that will service, clean and will be honest, sure not Comfort Experts!

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction