Best Heating And Cooling in Fort Worth TX

Professional, polite,, friendly. Also also alsoThe person doing the receptacle installation was Martin who was also all of the above.

Fredy was great! Arrived on time and did a wonderful job!

Berkeys is a First Class company ... they responded on the same day when I had an unfortunate leak from an ice machine in my kitchen. Their customer service is top notch from the person that I talked to on the phone in the morning to request an emergency same day service appointment and to the technician that showed up that afternoon to address and fix the issue ... Great Job Berkeys!!

Fernando was down go earth, explained things well and it was an enjoyable experience. Hope we have him again!

We needed extra help with a large commercial job and Kyle and the crew took the reigns and finished the project on time. Very grateful to them!

Chris and his team helped us out in the middle of a move. My garage was a mess and we had boxes all over the house. They worked around the mess and were professional, responsive and fast. I'd absolutely recommend Jacquots electrical to anyone looking to have electrical work done in DFW.

Eric did an amazing job. He took care of our leaking toilet/drain line. Our home was built in 1951 which can present some challenges when repairs are needed. He was professional and did a quality job. Thanks!

Brian with L&S did an awesome job he was very helpful and corrected the issue with my a/c quickly

I rarely post a review about a company. My latest experience with Comfort Experts made me decide to share my experience. I see a lot of positive reviews. Unfortunately, my experiences with them have not been.I started as a customer many years ago, and through the years the service was different every time. A few years ago, I had a technician come out for a tune up and the breaker outside went up in flames after the technician touched it and i was told it would cost 400 dollars to fix, No thanks.2 years ago, my AC went out. I shopped around, and Comfort experts had the best overall deal with financing in relation to my financial standing at that time. Installers came out, did their job and the fun began after that. Something did not seem right so i asked a question, sales person who sold the unit was insinuating i was not being truthful, and come to find out the installers did not install an additional piece to my unit. It did not fit, no one told me and they just left. It took nearly 2 months to resolve the issue. I had to constantly call to get status updates since no one from the company ever called me. All i was ever told was that they are working on it.I was a day away from filing a complaint to the Better Business Bureau. They refunded basically a months loan payment and i could swear i was given 3 years of their gold service plan.Now comes the reasoning that prompted me to write this review. 2 Saturdays ago, I woke up to a busted AC, i call and was told someone would come out. No talks of charges or anything. tech shows up at 930pm and is here until 130am. Looks like a compressor issue, Following Thursday tech comes out to replace the compressor. No issues there. 3 days later AC out again, I get on the phone and talk to someone i have never spoken to before. He starts talking about charges to send someone out, i asked about the last service call and was told that the person who set that up was new and should not have done that. I did argue about it and was told they have a business to run. Tech comes out shortly after and finds that the unit that was installed had incorrect parts from the manufacturer installed which caused all the issues. He fixed it and we were good to. The next day i get a follow up call about extending my service plan and that it expired. I argued that i have been told multiple dates about my service plan expiration. I was also told that if I do not pay to extend my service plan, Comfort Experts will not honor their parts or labor warranties. I was floored by this statement.To Comfort Experts,The way your company operates is awful. For a customer to have to pay to have parts and labor warranties honored is ridiculous. I was told that your technicians have integrity, but I question the integrity of the company as a whole. You seemingly do not stand behind the work your techs do or the products/services you provide unless a customer pays for you to honor it. For people on the phone to always shift blame or make statements that someone is new, is not something a customer wants to hear. It shows lack of professionalism from the individual answering the phone on top of lack of on the job training being provided to employees. I know that this one little negative review will go without anyone giving it a thought since there are so many positive reviews, but you lost a customer once and for all and all the people i know and have spoken to which is a pretty far reach around the DFW metroplex. I truly hope someone reads this reviews and feels that a change will be in order for better professionalism overall from your company.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction