Best Water Damage Restoration in Charlotte NC

Had a safety inspection completed over 3 weeks ago. Arranged with the appointment scheduler to meet our realtor on site to let them electrician in, gave the scheduler realtors phone number and was given a window for their arrival. The electrician was almost 2 hours late and didn’t have realtors contact information that was given to scheduler to communicate with. After the inspection, I Was told we’d have report within 3 business days. I called a total of 11 times over the course of these 3 weeks trying to get this report. During those calls, I was directed to different people to help each time, gave my phone number and email multiple times for follow up and wasted so much time on hold only to have to continue to call a few days later as I was never followed up with. I understand everyone is busy right now…but to get this runaround for over 3 weeks to only receive a report with 4 items on it is an unacceptable timeline and unacceptable customer service. We didn’t receive the report back in time before our due diligence period ended for our house purchase. We will certainly NOT be using Bates to make these repairs and would certainly NOT recommend them to anyone.

Matt was awesome and helped me understand the work needed and very professional

Had this company give an estimate for work, already had contacted 2 other companies for estimates. There price was almost 3 times what the other companies prices were. The tech stepped to the side to make a cell call, I heard him asking what he should ask for the job, there is no set fees, this companys techs can charge whatever they want. I asked what the percentage for pay was the guy just laughed.Be cautious contact other companies before using these guys. Paid by commission wow

Tony from IRV was great to work with as he installed a gas line and hooked up our new stove. He took the time to walk us through the quote and answered all my questions. Tony was polite, knowledgeable, and kept me informed throughout the process. Thanks Tony.

I would like to express my highest recommendation for Bates Electric. Our family has been loyal customers since 2019 when we moved into the area and have recommended them many times since then. The management and his staff are courteous, honest and reliable in all the years I have known them. They do excellent work, are very reasonably priced, are on time, fairly priced estimates, and have no surprises. The technicians always call before arriving so you are prepared for their visit.