Best Water Damage in Charlotte NC

Bates sent us Thomas Rivera and we couldn't be more satisfied with his work. He was not only punctual, but he was extremely professional, yet friendly. He took the time to answer every question we had about the job he completed. He performed a general inspection of the main power panel to verify that everything was OK (we just bought the house and wanted some peace of mind), installed some smoke alarms, some floodlights outside in the backyard (he used a long ladder to get just below the roof on the second floor), and a brand new chandelier. He did everything smoothly and fast. It is clear that he is very knowledgeable and experienced on what he does. Once he was done, he even asked us for a broom and cleaned everything before he left. We would definitely recommend Bates and Thomas to everyone.

Jay was nothing but spectacular during the installation of my EV charger. Prompt to answer questions and eager to help/provide all the necessary context. Couldn’t have asked for a smoother install!

Your technician was very knowledgeable of my problem and he gave me great ideals of what to do to solution my problem.

They installed several replacement light fixtures, replaced an outlet, and added a whole house surge protector. On the plus side, the guy was polite and able to provide an estimate without delay. One the negative he (1) put in an 2-gang outlet with 1 white and 1 beige outlet; (2) did a messy job cutting the openings for the recessed lights that will require extra mudding and prep before painting; and (3) worst, he botched up the install of the surge protector by gnawing up the edge of the metal cover to the main box and overlapping the surge protector trim over the main trim at a bizarre angle. Let me add that our main is in the hallway, not hidden in a closet. I asked IRV to send someone else out to fix this mess but they insisted on sending the same guy out. I wanted a clean install of the surge protector and a new cover for the main. He leaves to get a new cover for the panel. Couldn't get a new panel cover (it is from the 1960s and its 8pm). So he has sawed off the edge of the cover. He would have installed that complete with the sharp burred edge if I had not checked and made him go grind it (sort of) smooth. Hope what I can't see (wiring in the wall/ceiling) is better than what I can see.

One of the worst customer experiences I’ve had. So much for attempting to support a local business during a pandemic. Maybe treat potential new customers with respect? Wouldn’t hire these guys if my life depended on it.

It's easier than I thought getting electrical work done with COVID and the semiconductor shortage. Anyway, Bates was excellent. The electrician knew his stuff and did not mess anything up. He got everything done a lot faster than I expected for a project as big as the one I had. I’d hire them again for another project.

Did a great job.