Best Sump Pump Repair And Installation in Charlotte NC

Glad I found Bobby and Livewire on Google search. He was way more responsive and hundreds of dollars cheaper than the big chains/franchises. Needed him in a pinch and he squeezed me in before the weekend. Super knowledgeable and efficient. Permit and inspection passed within a couple days of installation. Highly recommended

The folks at Roby were lightning fast for response. Allen came out and explained multiple options available. He was very articulate and was a good customer advocate. He also was great about following up, you just don't get that type of service anymore.

I had a Tesla Wall Charger installed. Dusty Rhodes came out to do a quick inspection, called a nearby supplier to find a few tough to find parts unique to my circuit breaker, then came back out and did the job quickly and professionally. He was very accommodating and straightforward. He came in under his original estimation (and under similar costs to do the install posted in other reviews). I found him to be honest and professional, and based on that I'd highly recommend him and Bates Electric. I did get dropped once when I called for initial service (reference to another review I saw here), but they were friendly when I called back and gave me a quick estimate and scheduled my appointment.

The service technicians did a great job. While on site they communicated well and as of now the issue has been resolved.

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.

I lost power to my well pump around Thanksgiving last year. I contacted
Arch and a nice man came out and trouble shot the issue. I was told that the best thing to do is replace and upgrade the line going to the pump and shed. I agreed and he set out white flags and took photos. He told me someone else would be out to give me a estimate. A week or so later another guy came out took measurements. I received a proposal on 12/15/21 I accepted. The county came out and marked power and cable lines. Then they went silent so I called them a few time to talk to booking. I got an excuse each time Mike just stepped out. Never got a return call from Mike. I finally found a company that wasn't booked and no longer need your services. Communication is the key, call the customer and say we under estimated or we are just not capable of doing the work. Don't just leave them hanging!

Ethan was prompt, knowledgeable, and friendly, and I would recommend Progressive Service with no reservation. They were able to come out for same day water heater installation when my water heater busted suddenly - they saved the day!