Best Sump Pump in Charlotte NC

Bobby was responsive, fast, very hardworking, caring, and efficient. We highly recommend and will call him as number 1 for now on!

Thanks to Robbie we were able to correct an issue with a shower drain that had been installed incorrectly by the original plumber. He was responsive and clear with what would be needed to correct the problem. Grateful for their timeliness and professionalism.

My technician Rob Miller was very courteous and professional. I will use them in the future. I was very surprised by same day service.

My technician TAHLEEK STEELE was very helpful. Answered all questions I had, gave some recommendations for my next steps. He also cleaned up after himself and made sure I knew what I needed before he left. Very pleased with my service. Thank you

I would like to express my highest recommendation for Bates Electric. Our family has been loyal customers since 2019 when we moved into the area and have recommended them many times since then. The management and his staff are courteous, honest and reliable in all the years I have known them. They do excellent work, are very reasonably priced, are on time, fairly priced estimates, and have no surprises. The technicians always call before arriving so you are prepared for their visit.

very polite and kind support staff, but VERY slow service. Unable to get on their schedule. Get another electric company.

We hired Progressive to fix a gas leak and install a new electric water heater with an expansion tank in our crawl space. Brandon worked alone and did both jobs in about 4 hours (despite having a migraine). Unfortunately, when the gas co turned on the gas the leak was worse than before. The gas co tech said that an air pressure test should be done whenever a gas line repair is made. Brandon had not tested the gas line and when notified of the leak offered to repair it but said that an air pressure test would be an additional cost. We decided to have him complete the repair and we would pay the gas co to test the line. When Brandon arrived he said he would do the air test at no extra charge. So after 6 days the gas line was finally fixed. Overall we're satisfied but wish the test had been done after the initial repair, avoiding delays and a few anxious days of waiting and deciding what to do next. We are grateful to Brandon for upgrading the water heater to the brand we wanted at no extra charge and for doing a great job installing it by himself. However, it's unlikely we would use Progressive again because there were several communication issues between us and the office and between Brandon and the office.