Best Insurance Repairs in Charlotte NC

Tommy Vaughn did the work for us and he was great. A little on the expensive side, but that is what you get when you use a big company. Very polite and professional.

It is such a pleasure to have this excellent company as my go-to electricians. They do great work whether it's a large or small task. I also appreciate their fair prices and friendly, professional, skilled electricians.

Had a great experience using Bates Electric for the first time and will definitely use them again for future projects. Brad was very professional, knowledgeable, and actually completed the task earlier than expected. Brad displayed excellent craftsmanship with the install and I look forward to working with him and Bates Electric again soon.

The house we moved into was wired for a gas dryer. My dryer had a 4 prong cord, and needed it changed. When I called, sweet representative called me back, told her the problem and she said she could send someone right away. Mr Bunch had to drill through the floor and did an amazing job. And his assistant was awesome too. I can now wash & dry my clothes, so glad I found this company, GB Electric ?

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.

Juan was fantastic. Quickly diagnosed our issues and got them fixed. I also signed up for their monthly plan, well worth the money! Thanks guys, excellent service