Best Heat Pumps in Seattle WA

Second time using 2 Sons Plumbing. Very responsive and helpful!

My husband and I had this company come to our home to install some wiring for our new stove. First, they were 3 hours late. Mind you, they came to our home at 3:30pm...Second, they had no supplies in their van, not even a wrench. So the 2 hours of them even starting any work, they spent it at Home Depot getting supplies. And third...they quoted us between $1,300-$1,400 for the work. By the time they got my oven to start it was 9pm. Late. They said the man who is in charge of taking the payment was not in the office cause it was so late, so they will send me the updated invoice thru email and we can pay over the phone. We were happy that night. They were happy. They left all good. The next morning my husband woke up to a $1,999 invoice! Obviously we were shocked and angry, so we called and talked to the accountant. Supposedly, the men that did our work put the “time” that they went searching for supplies on their time cards when they knew they were not to. So they took that off. But as we were looking more and more at the invoice, we noticed that they marked up all the supplies 3X! A supply at Home Depot that was only $3.00, they were charging us $15.00!! So after many attempts at calling them, and telling them that this was not fair practice, they reluctantly got the invoice down to a price that we thought was fair! But not until after the owner said “We will get the invoice down to this price as long as you promise to NEVER CALL US AGAIN for any type of service to your home! We are shocked by this type of behavior from a supposedly 20 year long business. Never in my life have we ever had to deal with someone so nasty. So rude! The dishonesty your business has presented was by far the worst experience we have ever encountered! We will never call you again...you don’t have to tell us twice! The even sadder part was, when we FINALLY got the invoice, of course on their time table, it told us to pay by the end of the hour or they will put back the “discounted amounts” as full price. Who gives a customer an hour to pay after they’re the ones who messed up and tried scamming a customer out of money?!?! That’s right! I said scam! Your business is a target for the weak, a prey for the rich and you target and scam the innocent. The voice calls that we audio recorded would make anyone roll over in their grave. Karma will catch up one day.

I’ve gotten to know Energy Technologies the last month, and I’m incredibly impressed with their depth of knowledge in the world of HVAC in addition to their commitment to excellent service. I’d highly recommend them.

I cannot say enough good things about Dylan. High level of professionalism, very knowledgeable, and the right solutions. So glad I went with Fenter.

Likey