Best Hvac in Phoenix AZ

Great company, pro-Union.

I contracted through Amazon to install a light fixture. Jeff accepted the job from Amazon. He called me two hours before the arrival window and said he would be arriving an hour early. I told him that I would be leaving work early and could only be home at the originally scheduled time window. He said he would arrive at the beginning of that window (2pm). I left work early to meet him. Twenty minutes before the arrival time, he sent me a text stating he was more than 50 miles away and I would have to reschedule with Amazon. Another text he sent said he was 1 hour and 45 minutes away which was still fine with me, but he didn’t want to drive that long. I reported this to Amazon which is going to be sending him a warning letter that if another customer reports similar issues then he will be removed as an electrician from Amazon’s Home Services. Now, I have to reschedule with Amazon who will send my job to another electrician, and I will have to take another afternoon off work because Jeff didn’t follow through on his commitment.

We called Penguin air as they were a referral from our realtor. The service call was handled in a professional manner. However the extremely high mark up on items replaced like the capacitor that was replaced and cost $300 from Penguin and about $15 on the web and the fuse that was replaced which cost $200 from Penguin and about $11 online I was otherwise fine with having been gouged. However the initial greed was not enough for them and they somehow decided that I had signed up for further ongoing gouging with a $40 / month recurring charge. I called them 2 times to ask them to cancel this service which I did not knowingly sign up for and after the 2nd charge on my credit card decided I was done asking them to do the right thing. I will not be using their services again due to their questionable business tactics, lack of ability to do what they said they would do and tremendously high mark up prices.

They were nice enough people, but when I had someone come to take a look at my a/c, it was instantly sell, sell, sell. I walked away from it with very little information except for how much it would cost to do EVERYTHING, and how to finance it. They also told me my unit is 17 years old...it is not (11-12 years, actually). And when the tech told me they charge $250 on nights and weekends JUST to show up, I knew I would be shopping around. Got a much better price & experience elsewhere and got my unit replaced today.

Our tech Matt S. was friendly and very professional. He communicated his plan before starting and what his findings were. He gave us several options to consider and they were very reasonable. I appreciate that they answer the phone any time you call. We found our go to company.

Universal installed out EMS and access control system. We are happy with their pricing, personal service and response to emergencies when they occur. They are highly knowledgable of the industry and a great resource.

Best service I have used, great job, plumber Jose Ramirez did an amazing job. Jose answered all my questions quickly, very professional and helpful, talented, skillful and a good person. Quickly inspected and communicated what needed to be done, outstanding job on main valves, shut off valves, leaks, vaccum blaster, handles, cartridge, hose bibs and more also a great deal in the rate from Scott, very happy with service recommend to family , friends and everyone, Great Job!

Cole was very knowledgeable and professional will return in the future!

This company is contracted to do the electrical work in the new community I live in. My dryer wasn't drying. So I checked out the power to the outlet. It was wired incorrectly by a veteran electrical worker. Turns out several other neighbors had electrical issues as well. The veteran electrical guy wired the 220v outlet shown in the photo. The manager for the community said IES doesn't do hot checks or inspect their work...I can see that!