Best Residential Hvac Installation in Phoenix AZ

A good company to work for!

Great work

I’m not one to write reviews good or bad. But I want to give Parker and Son a shot out for getting our water heater replaced the same day! I called at around 3pm and within the hour Erik was at my door. He said the water heater had to be replaced but it wouldn’t be until the next day being 4:30 and the supply store was closed. He came back in a few minutes later and said they found a store that closed late so he went to pick up the heater and would be able to install it the same night. I’m really grateful for Erik and Parker and Son to go above and beyond. Of course it happened during a very cold night so having hot water again so soon was nice! And customer service was great too. Great experience all around. I’m very grateful and appreciative to Parker and Son. Thank you.

I can't say enough good things about these folks. They came out quickly to help us when we were in a pinch. They could have taken complete advantage of us and our situation but they didn't. They were friendly, homest, fair and bent over backwards to help us out. They have now become our go to company for anything that ever goes wrong with the plumbing in our home. I highly recommend this company.

Very professional, Cole was great to work with.

We've had them come out to do some electrical work. They were sub-contracted by KB Homes. They were professional but I wouldn't say friendly which if fine. As long as the work is proficient.

TIMELINESS: Of the three times, they came on time once. Unfortunately, they give you a four window so you can't leave the house to run errands. We were given an 8-12 window and asked for a 30 minute heads up call before arrival. Tiffany O. the admin assistant, assured us they would. The tech didn't arrive until 10:15AM and did not give us a call as requested. As I tried to explain to Tiffany, if we are scheduled between 8-12, then shouldn't we be the first stop? Otherwise, give us a window time of 10-2. She didn't seem to understand the logic so I gave up trying.

On one occasion, they said tech would be arrive between 8-12. We got up early to have breakfast and removed everything off the counter where the work was going to be done. Then we get a call around 9AM to inform us that the tech called in sick and they need to reschedule. For such a large company, I am surprise there is not enough manpower to support situations like this. Every where I've ever worked, management always makes sure there is enough coverage in case someone is out sick. Needless to say, this pushed us back another day and we had to reschedule with the other sub-contractors.

SERVICE:
The don't seem to have a high standard of customer service. Of all the contractors we've received service from, they possess lack of friendliness, enthusiasm, and sense of urgency. However, the last guy who was here was the most proficient. He really took his time and was very thorough. The second guy left without cleaning up all the drywall dust from drilling into the walls. Allen who was the third tech who came out was friendly and courteous. He explained what he was going to do and cleaned up after himself which was very appreciated. He treated us the way he would want to be treated and respected our home as though it was his.

OVERALL: They do good work but they need to improve on their customer service and communication. If you do use them, definitely ask for Allen. He's the guy you want!!