Best Hvac Installation Service in Phoenix AZ

Phenomenal Electricians! Always go above and beyond. Whatever it takes!

Great company, and enjoyed the customer service they provided.

Communication was great from the start with reminder texts & a phone call when technician was on his way. Experience was good overall and the technician was very nice and took his time explaining processes to me. Looking forward to doing more business with this company. Thank you!

Marcus, did an excellent job. He is very professional and personable. He knows his profession well and was very efficient in his execution of the project. I will request him again.

Paul was very professional. Explained the issue he found. He took the time to look for a warranty to cover the cost of the replacement part. Very happy with the service I received

Universal installed out EMS and access control system. We are happy with their pricing, personal service and response to emergencies when they occur. They are highly knowledgable of the industry and a great resource.

Scott was very professional. He called and arrived when he indicated and gave us a very reasonable price for the work. I would highly recommend A Better Place and will say that we will be using Scott for any future work around our home.

Cole was very knowledgeable and professional will return in the future!

We've had them come out to do some electrical work. They were sub-contracted by KB Homes. They were professional but I wouldn't say friendly which if fine. As long as the work is proficient.

TIMELINESS: Of the three times, they came on time once. Unfortunately, they give you a four window so you can't leave the house to run errands. We were given an 8-12 window and asked for a 30 minute heads up call before arrival. Tiffany O. the admin assistant, assured us they would. The tech didn't arrive until 10:15AM and did not give us a call as requested. As I tried to explain to Tiffany, if we are scheduled between 8-12, then shouldn't we be the first stop? Otherwise, give us a window time of 10-2. She didn't seem to understand the logic so I gave up trying.

On one occasion, they said tech would be arrive between 8-12. We got up early to have breakfast and removed everything off the counter where the work was going to be done. Then we get a call around 9AM to inform us that the tech called in sick and they need to reschedule. For such a large company, I am surprise there is not enough manpower to support situations like this. Every where I've ever worked, management always makes sure there is enough coverage in case someone is out sick. Needless to say, this pushed us back another day and we had to reschedule with the other sub-contractors.

SERVICE:
The don't seem to have a high standard of customer service. Of all the contractors we've received service from, they possess lack of friendliness, enthusiasm, and sense of urgency. However, the last guy who was here was the most proficient. He really took his time and was very thorough. The second guy left without cleaning up all the drywall dust from drilling into the walls. Allen who was the third tech who came out was friendly and courteous. He explained what he was going to do and cleaned up after himself which was very appreciated. He treated us the way he would want to be treated and respected our home as though it was his.

OVERALL: They do good work but they need to improve on their customer service and communication. If you do use them, definitely ask for Allen. He's the guy you want!!