Best Hvac Installation Repair in Phoenix AZ

Great company, pro-Union.

Quick, friendly and reasonably priced.

Had a new air handler installed. Then that fails. Had a new ac unit installed then that needs a compressor. Had the seasonal maintenance and checkAnd get a clean bull of health… then 48 hours later my heat does not work and is tripping the breaker… and I am told to pay 667 to rewire the thermostat to the air handler.Repair done in March failed by 8/1… now they want to charge me again to rewire the thermostat.

Joshua was very professional and listened to me explain our electrical problem. He was very patient. Joshua helped me understand what the problem was before he fixed it. Then he made sure I approved the fix with our electrical problem. Joshua Is an AWESOME employee of Tucker Hill!!!

The online experience with Parker and sons was easy and fast to use. They were professional with there responses and there employee was professional and courteouprofessionals. The online experience fantastic, responses time great, worker was and helpful. The reason for a four star and not a five was the final cost I felt was higher than the research I did what it should of been.

Universal installed out EMS and access control system. We are happy with their pricing, personal service and response to emergencies when they occur. They are highly knowledgable of the industry and a great resource.

Reliable, professional service at a reasonable price. I feel very confident with the work they did.

Left my house brand new everything from a to z

We've had them come out to do some electrical work. They were sub-contracted by KB Homes. They were professional but I wouldn't say friendly which if fine. As long as the work is proficient.

TIMELINESS: Of the three times, they came on time once. Unfortunately, they give you a four window so you can't leave the house to run errands. We were given an 8-12 window and asked for a 30 minute heads up call before arrival. Tiffany O. the admin assistant, assured us they would. The tech didn't arrive until 10:15AM and did not give us a call as requested. As I tried to explain to Tiffany, if we are scheduled between 8-12, then shouldn't we be the first stop? Otherwise, give us a window time of 10-2. She didn't seem to understand the logic so I gave up trying.

On one occasion, they said tech would be arrive between 8-12. We got up early to have breakfast and removed everything off the counter where the work was going to be done. Then we get a call around 9AM to inform us that the tech called in sick and they need to reschedule. For such a large company, I am surprise there is not enough manpower to support situations like this. Every where I've ever worked, management always makes sure there is enough coverage in case someone is out sick. Needless to say, this pushed us back another day and we had to reschedule with the other sub-contractors.

SERVICE:
The don't seem to have a high standard of customer service. Of all the contractors we've received service from, they possess lack of friendliness, enthusiasm, and sense of urgency. However, the last guy who was here was the most proficient. He really took his time and was very thorough. The second guy left without cleaning up all the drywall dust from drilling into the walls. Allen who was the third tech who came out was friendly and courteous. He explained what he was going to do and cleaned up after himself which was very appreciated. He treated us the way he would want to be treated and respected our home as though it was his.

OVERALL: They do good work but they need to improve on their customer service and communication. If you do use them, definitely ask for Allen. He's the guy you want!!