Best Water Treatment ? in Phoenix AZ

We love our new bathroom!

We were really at a crossroads with our home. We LOVED the location and golf course lot, but there was no question we wanted more space. We were either going to renovate and expand, or move to a different home. Arthur Gambino really took the time to listen to our wants and needs. During the process we determined there were a few “must haves” - a larger garage, a user friendly mudroom/laundry room, more bathrooms to accommodate the growing family and visitors, a private office, and an entertainment room that would highlight our backyard and provide a separate space from our main living room. With our list and Arthur’s vision, he helped to create a beautifully designed space that suits our family perfectly. Kathy Molnar guided us in selecting all of the tiles, granites, lighting, and finishes that completed the vision. We would have been lost without her guidance. Pete Limon was a huge asset on keeping the project moving along and guiding us on daily decisions.

Living in the home we were renovating with a toddler, husband, pregnant wife, and an active dog had some challenges, but the RWR was outstanding. Peter Limon and Jack Plemons did everything possible to accommodate our day-to-day life, and made the experience as seamless as possible. Even with the extensive project we had, we were never without running water, laundry, and toilet facilities. Our timeline was met with only small finishes needing to be completed a week or two later. We did exceed our budget, but that was mainly due to the finishes and upgrades we chose to do after the fact.

We are thrilled with our end result. Now that it is complete, we cannot imagine not having done the addition and renovation. We use every part of our house every day.

We have and will continue to recommend RWR to many.

Jeremy is very efficient and has performed an excellent job in my garage
ensuring the eaves are sealed

Need to pay more .

Following an electrical repair your technician advised that our 1974 wall box should be upgraded and,upon request scheduled for an estimate. Installation went smoothly and on schedule.
The teams of technicians were courteous and informative when they arrived. It took 4 days, start to city inspection and sign off. We are relieved to have our electrical supply system fully functional and up to code. Thank you. Great job.

These guys are awesome!

Let me start by saying a lot of contractors talk a good game when they come out to quote a job. Everything sounds amazing and they make it sound like you will be treated as if you’re their only job. Fast forward to the middle of the job and you end up feeling like you’re lost in the contractor’s schedule. I think we’ve all come to expect that’s just how it goes. Well not anymore for us! Mariano and Co. not only made everything sound amazing at the first appointment, but they actually follow through and make the whole experience awesome! When they say “contractor for life” (and they say it quite a bit haha), they mean it.

Our job consisted of a full kitchen remodel, new tile flooring and a complete interior change of paint color. From the moment we started discussing things with Vic, Lucien and Lauren, we felt as though we were going to be well taken care of. They have clearly been doing this for a long time and know all the ins and outs of what questions to ask and what direction to take the conversation / design ideas in. Most people will have an idea of what they want the finished product to look like. Lucien and Lauren made sure to listen to our ideas, but then add / suggest things that we had never thought of. At times we even felt Lauren was more excited about the selections we made for our kitchen than we were! Not to say we weren’t excited about them, but you can tell she really loves what she does. Lucien does a great job of “point man” on the project. He was great to bounce ideas off of and had made some really great suggestions along the way. His (actually the whole team’s) response time to questions, was amazing. Usually same day, at worst, the following morning.

Mariano and Co. use an app called BuilderTrend. This app is constantly updated / monitored by the whole team. You can view your running job total, change orders, send messages, check payments, etc. It is always up to date. Every night you get a message though the app telling you what will be happening the following day. Even if it’s nothing. You always know what to expect, who to expect and what time to expect them. Not once was the evening message wrong.
While we weren’t living in our house for the bulk of the job, we did visit the house quite a bit and got to know some of the guys on the crews (Emile and Seth made a great combo!). They are all very friendly and would even humor our kids with the endless questions they would ask! Lloyd, Mike and Jim did a great job of coordinating everything from demo to clean up. The whole crew just seems like one happy family.
We’ve found our contractor for life and can’t wait to use them for our next project!

Thank you Mariano and Co

I would avoid this business at all costs. My experience consisted of the following:

- The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline. He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn’t know when the manufacturer’s deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks.

- The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows. This resulted in a new order having to be placed, which of course delayed delivery another week.

- I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it’s fundamental in managing customer expectations. This is apparently not practiced at Freelite, though.

Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported.

Will never do business with them again and, of course, would never recommend them.