Best Home Heating Systems in Phoenix AZ

We are so glad that we went with PEP Solar. We talked with several other providers; one was completely unprepared and wasted our time. Not so with PEP.

Background:

We purchased the house in Dec 2011 and moved in Jan 2012. The house was built in 1992 and most of the dual pane windows had leaked and all had the typical bronze aluminum frames and were difficult to slide open. The AC was original, 20 years old, and the fan motor was leaking; multiple recommendations were to replace rather than repair. We had a lot of noise from the air handler inside the house. Whenever the AC or gas furnace kicked on, we had to turn up the TV. We couldn't live with this noise. These were all known issues when purchasing the house and we budgeted for repairs.

Having solar was only a wish list item at the time of the house purchase; we didn't know what a system would cost, maintenance required, whether to buy or lease, warranties, etc. PEP patiently answered our questions and we eventually decided to purchase rather than lease.

One of the unique products PEP offers is an AC (heat pump) with solar assist by Sedna Aire. This sealed the deal. Yes, this is an expensive AC system but with the tax rebate, it was a reasonable additional cost over what a similar two-stage AC unit would have cost. Due to the efficiency of the AC, the size of the PV array could be reduced and still meet our energy saving goals.

From signed contract to commissioning was 1 month, outstanding!

We really like the features of the AC. When the air handler turns on, it slowly ramps up the speed; no sudden off-to-on transition. Most of the time it runs at half speed, providing pleasant air movement with minimal noise. The compressor (outdoor unit) is also very quiet compared to the old unit. It is located at a corner of the house where we have a covered patio. When out on the patio, the neighbors AC makes more noise than ours.

PEP was able to accurately factor in all of our planned improvements (AC replacement, new windows, LED bulbs) to design a 5 KW system that has met our electricity needs for the past year. The total APS payments for the 12 months since going solar was $340. I'm guessing this is close to what the summertime per-month cost would have been! This includes our heating cost as well; gas bill for hot water and range is less than $20 per month. We couldn't be more pleased.

From start to finish we had no unexpected issues arise. The sales presentation by Greg at PGT Solar Solutions was informative and not like a high pressure sales pitch from others in the industry. The install crew was quick and efficient. You can only get that when you have great TEAMWORK, and PGT solar has that, and more. Our Project Coordinator, Jacquelyn kept us informed of the progression of the install, and customer service answered the few questions I had and completely resolved the issue. All in All, I wouldn't recommend any other solar installer in the Phoenix metro area other than PGT Solar Solutions!

Inquired online for a quote for off grid solar for a property I own 3.5 hours away. The day before they emailed me and I responded can we reschedule?there will be snow in that area I’m saying this because of the owner may not have a vehicle equipped to go back to my property in the snow and mud. They called me to confirm I said there is suppose to be snow in that area. I do not know if the owner (Eugene) will have an issue with the mud and snow and this is rocky hilly terrain. I was thinking of rescheduling. The appointment setter said “he’s got a truck 4 wheel drive it’s no problem he likes different projects like yours” (referring to my organic poultry and swine operation) she follows up With a statement I will get in contact with him and make sure. Never heard back from her leaving me to think ok he had no problem with the conditions.

I head to the site visit at the discussed meeting location I call the front desk to let them know I am running 10 mins late they give me Eugenes number. I call Eugene and leave a voicemail saying I will be 10 mins late. No response I text him again saying there is a accident on the interstate and it was making me run late. No response. I waited at the location for roughly 45 minutes.

I then call back to the front desk and she transfers me to a sales manager who says “they were suppose to give you a call back and it fell through the cracks I have handled it I apologize there was some confusion about the site visit” he proceeded to say we could do the quote at a more convienant location that was easier for me. I declined and asked for the quote over the phone. Eugene never responded with a courteous call or anything. If they can not even communicate properly on a site visit I would not use them on any project. Communication was at a minimum with my experience. I personally will not be using this company.

Mr.Jones response to Owner: 3/19/22

Attached are the pictures with a time stamp and date. Your Receptionist was the one who gave me the number for Eugene. If the number is wrong I would suggest you have a meeting on how to communicate internally for staff to have/provide the most up to date contact information for potential customers.

Since I cleared up your lying/mistaken about communication attempts statement.

What is your next excuse for your companies incompetence on this matter?

Very professional and respectful. Tom is time efficient with his work and clean. Personable and always on time. Wonderful work when finished!

Marcus and his team provide excellent customer service and are extremely efficient. I highly recommend this business, their service was worth every penny!