PEP Solar Panel Installation Phoenix

We interviewed several solar companies before settling on PEP. Very happy with the system overall. We've only been online with it for a couple weeks. From the salesman to the guys who did the actual install, very pleased. They took the time to explain the whole process and even painted the conduit. Very professional throughout. There's so many companies trying to sell solar that you have to ask the right questions in order to not end up with a mess. Would highly recommend PEP Solar. Thank you.

As a realtor and previous residential general contractor I understand the importance of a home as both an investment and the place to create life’s most precious memories. The decision to add solar PV to your home is a decision that cannot be made lightly and it is imperative to choose the right company for the job. Look no further than PEP Solar for all the right reasons; experience, professionalism, expertise, value, customer service, product choice. At PEP Solar they get it all right and their priority is delivery of a best in class solar project customized for your specific needs. I’ve experienced PEP first hand and watched delivery to my own clients. I could not be more impressed! This company has been around since the inception of solar in the U.S. and is not going anywhere. Trust them to get the job done right for you. They’ve done it for me and many others.

If you are looking to buy a home with solar or planning to have it installed, then look no further! We strongly suggest Pep Solar be at the top of your list for all your Solar needs. We can’t say enough about Pep Solar; from the owners, outstanding customer service, professionalism, integrity, to the technicians. Pep Solar, is a company that literally goes above and beyond for their customers. We would personally like to thank Sean, one of the owners for the time he spent in answering our many questions on a home we purchased with solar. Sean at Pep Solar is what ‘true customer service’ is all about! He is absolutely terrific, kind and knows exactly what he’s talking about- Sean is the ‘go to guy’. Also, we would like to compliment Mike the technician for walking us through the system check they performed on our new home- his knowledge and patience, priceless! We can confidently say- Pep Solar’s attention to detail is impeccable and they genuinely appreciate your business. Don’t settle for less than the best, use Pep Solar.

We had a great experience with PEP Solar, both solar panels and storage. Everyone at PEP Solar did a great job and was easy to work with, from Bonnie (the owner) to Mike (the foreman) the office staff, and all of the technicians. They have us the best advice on equipment options, and their installation was excellent. They did everything promised, and exceeded expectations.

From the first phone call, my husband and I felt Pep Solar was a company to go with. Their prices were competitive and they answered all of our questions in a timely manner. The first time they came out they were on time, efficient and explained the whole process. We had to get a new electric panel and they matched our exterior paint perfectly. I can’t say enough good things about PepSolar and we are already seeing savings.

Pep did an amazing job. Our project was bigger than most, I wanted a covered parking lot sized solar panel in our back pasture. Our zoning was different than normal and it required a lot of hoops to jump through. They nailed it. Everything is up and running. Sunny days and free electricity.

This review is for our second system from PEP Solar. As before, they did an excellent job throughout the process and we are very happy with the results. What separates PEP form other solar companies is their focus on selling systems that are very well designed and engineered based on their decades of experience as opposed to selling you something you may not need. The result is a high quality system at a fair price that will actually perform up to expectations. We do not hesitate to recommend them to our friends and family over all their competitors.

PEP Solar was very easy to work with from sales to institution and for answering questions. Ales listened to my concerns and addressed them with accurate answers. The install team was amazing. They worked together as a team and cleaned up nicely at the end of the day. Now that my system is up and running, I cannot express my happiness with the production. One happy customer!

PEP Solar provided excellent service to help get our solar connection working again. They worked persistently, in spite of the fact that parts were no longer available, to help find a solution for our older unit so that the meter could function properly. We highly recommend them for their integrity and can do work ethic.

The PEP SOLAR crew of electricians and installers did a superior job of installing our 23 solar panels and our 2 Tesla power walls. We also had their project concierge working with us to keep us apprised of permits, scheduling and payments so that the project could move seamlessly!

My husband and I were amazed at how quickly, efficiently and expertly they completed the job--from installation of panels to complete set up of our power walls (storage batteries). We would both highly recommend this company to anyone who is thinking about adding a solar system to their home or business. Thank you PEP solar for a job well done!! ????

Professional design. Professional installation. Top notch quality.

PROPS to PEP Solar!!!

4 years ago we had PEP Solar install solar panels on our roof. At the time I was very worried because our house was 20 years old and our red tile roof had never received any kind of service. I told PEP Solar at the time I did not want to move forward with the project because I felt at some point in the near future the roof would need to have the underlayment replaced. 20+ year Old Home in Arizona with a red tile roof = Significant Roof repair will be needed soon.

Pep Solar told me not to worry and they would, one time only, remove and replace the solar panels IF the roof needed repair in the future. Ultimately this was added to our contract.

As it turns out, in the last storm our roof started leaking and sure enough, to repair properly, all of the solar panels need to come down and then go back up. One roofer told us they would provide that service for $150 per panel, YIKES!

I reached out to PEP Solar and they said, Yes, they would honor their contract and only asked for about a 30 day lead time so they could schedule a crew accordingly; all we had to do was provide a place to store the panels during the work. (Hello Garage!)

Props to PEP Solar for honoring their contract as well as the original install and everything in between. PEP has been amazing to work with. The staff was friendly, professional always on time and on budget.

Before solar we paid almost $4,000 a year to APS. Since Solar installed, less than $800 a year. 8 out of 12 months our APS bill is ZERO with a credit applied to the bill for the super hot four months of summer.

The project was not inexpensive to install. I figure an 8 year, ROI but after that we are on the sunny side...pun intended.

I could not more highly recommend PEP Solar if you are considering solar panels for your roof and I would add, the panels work.

Pep Solar was awesome! The permitting process was long, but once approved all went smoothly. Installers were great. They showed up when they said they would and got it done in 3 days. They were very professional and friendly. Highly recommend Pep Solar!!!

I've had my panels for a few years now and am very pleased with their performance. Pep solar has been very attentive to my needs over the years. When ever I had issues they were able to rectify the problem efficiently and effectively.

This is an interesting review to write as there were many things about working with PEP Solar that were great.., and a couple others that were not. Their Sales Rep (Dallas) was instrumental in getting us to choose them in the first place. His ability to explain the options, process, financial advantages and disadvantages, and in general helping us to understand the current state of Solar in the state was impressive. We had been thinking about Solar for a long time.., but were frequently unable to get comfortable with the basics. (5⭐️)

Once we signed the contract… they try to use an automated system called Bodhi to communicate status. It is a complete waste of time and or resources. It provides no usable information and adds confusion to the process. (0 ⭐️)

We eventually reached back out to Dallas to get status updates.., and he referred us to someone else. Maybe because they think their automated system works they appear to have no single point of contact for the project. I assume David was that person, but it was not clear until close to the end of the project. Over the course of several months I heard from a number of people when I would have inquiries. None were clear about their role. And… if you call the number you get an answering machine that never identifies who you are leaving a message for… it gives you a 4 digit number that is never referenced anywhere else… so it is very disconcerting to leave a message when it feels as if it is going into a black hole. (3 ⭐️).

We originally thought this was an 8 week process. In reality with the City, APS, and PEP Solar in the mix… it was actually closer to 5 months. We signed in July, with an install the last week of Dec. It also cost us an additional $4600 because we found out if we didn’t move our wall to the back of the property line, we would have to pay an additional $10,000 to move the electrical panel so that APS would have unrestricted access. This was above and beyond the $5000 we were quoted for upgrading the electrical panel from 200 to 400 amp service (which is not required for all Solar projects). To me it seems like even though they indicated this was an APS requirement, it seems like something they should have known and been able to communicate at the time of signing the contract so there would be no surprises.

Justin who did the site visits, electrical panel install, and some prep work was outstanding. (5⭐️)

Mike A who was the on-site Solar install manager was outstanding. (5⭐️)

And Good Leap who provides the financing for the project was easy to work with and efficient. (5⭐️)

We would definitely still choose PEP Solar and would not hesitate to recommend them to our friends. We just would give them a couple of “things to expect or watch for”.

We should know within a few months if the system is sized correctly to offset the majority of our electric bill from APS which is what we are trying to achieve.

Very happy with my PV system from PEP Solar. I have had my system installed for about 2 years now, and I am returning to PEP for other ways to increase the energy efficiency of my home.

Working with Sean, I found him to be very patient in answering all of my questions from the original install, and he was very thorough and professional throughout the process. And I had a lot of questions. The installation crew was also professional and efficient. I had one small issue with a panel communication, and PEP came back to fix it immediately (within 2 days). I have had no problems since.

Now that I have a couple of years under my belt, I am now looking at other options to move forward with green investments.

I would recommend PEP to any friends and family interested in reducing their carbon footprint and investing in the future.

Pep solar is an awesome company and Sean is a terrific guy. The company has served the area since 1978, which in itself made me feel very comfortable in their abilities. Any company that has been doing business for 40+ years must perform honestly, be reliable and offer value or it surely will not make it to its 40th anniversary. I was most impressed with the number of options we were given depending on what we perceived our solar output needs to be. I would definitely recommend working with Pep Solar!

I hired Pep Solar to install a Mini Split AC Unit. They more than exceeded my expectations! The professional and knowledgeable staff took care of everything! I really apricate the service they provided, and their dedication to being the experts in their field/industry. The service they provided me with was top notch!! The follow up was exceptional 5 days and 10 days after my system was install to see how things were going. EXCEPTIONAL SERVICE-I love it! Thank you Pep Solar.

The quality of a person's life is in direct proportion to their commitment to excellence.
Vince Lombardi

We are a locally owned roofing company, and have been working with Pep Solar for about 1 year. Their staff and crew are all very friendly, professional and knowledgeable. Diane in the office is very organized and works well with us scheduling jobs to remove and reinstall the solar panels around our roofing projects. We highly recommend Pep Solar.

I researched many solar companies and chose PEP for several reasons. I liked that they have been in business for a long time in this area. My sales rep, Dallas, explained the process to me in language I could understand. He was friendly and never did the over sell. He was able to contact the owner, Sean, to answer a question I had about tax credits. Diane, in the office is outstanding with her customer service. She makes you feel like family. The installation went seamlessly with Mike and his team. Mike answered questions on the spot and never made me feel like I was bugging him! My experience with the PEP Solar team was exceptional! I am so excited to have my solar up and running! Thanks to PEP Solar!!

Since choosing PEP Solar over 5 years ago,
we have been so satisfied with our solar energy.
The biggest reason is that this company listened
to our needs, brought different options to us and ensured that what we got exactly what we wanted.

Every time we had questions, the team at PEP Solar was thoughtful and kind with quick responses.
They patiently explained a lot as we learned solar.

We were worried about being just another number
to a larger company who we thought might save us money. We wanted to go local with our solar project but didn't know if we could afford it. We are so grateful we did. The project was even better than we imagined, cost no more than the big guys and the PEP Solar group treated us like family. They still do. Look no further.

Energy Independence!!!
The Pep Solar team is a great asset to the Arizona Community. We contracted Pep Solar to install a Tesla PowerWall at our residential property. Each member of the team was helpful and informative; we are so happy to now have a trusted source for our Solar and Battery Backup needs. Pep Solar seamlessly took care of all the permits and necessary documentation making the entire process a cinch. The onsite install team especially proved to exceed our expectations with thoroughness and customer attentiveness. The Tesla PowerWall (Battery Backup System) now works in conjunction with our previously installed solar panel system and the APS electric grid. We are no longer subjected to random APS electric grid failures and now our Solar Panels are functioning to supply our house power whenever the sun is shining! Thank you for our newly found Energy Independence!
Thank you Dallas, David, Mike, Jason, Bonnie and thank you to the entire Pep Solar Team!!!

These guys did what they said they would do. They were ontime and the tech that ran the crew at our house was very informative and knowledgeable! Our system has been working now for two months and I can watch the performance in KW hours on my phone each day. We are producing more than we are consuming but I don’t have a lot of data to report since our system is so new. It looks like we will be 20-30% over what we use so our bill should be around zero but I’m expecting to pay the service fee from APS and not much more. Or it may even give us credits for that. I would use PEP solar again!

The team at Pep Solar is awesome. We did a lot of research on different solar companies before deciding to go with Pep Solar and we are glad we did. Even today they still surprise me. Not sure if your solar company will review monthly electric bills and make sure that everthing is operarting the way it should. Pep Solar does. Sean at Pep Solar is always there to answer any questions or any concerns that you have regarding your bills and even making sure the electric company has you on the correct plan so you get the most out of you solar. Its one thing to have a great experience getting you solar installed but having the follow up on after the fact is priceless. You hear all the horror stories from a lot of the other solar companies out there. So before you go with another company, you need to check out Pep Solar. Do your research, the oldest solar company in AZ, that says a lot.

I recently purchased a home that had a solar system, but no information about it was available to me from the seller. As part of my 10-day inspection process I contacted Pep Solar to inspect it. I chose them based upon their A+ BBB rating and their proximity to my property.

I spoke to Diane at Pep Solar and she helped me determine that it was probably still under warranty. She gave me the information I needed to contact the solar company who installed the system and offered additional help if I needed it.

Even though I didn't use this company for the inspection, the service I received from Diane convinced me to write this review for anybody thinking about putting solar on their home. This is the level of service and professionalism that I would want from a company performing work on my home. I highly recommend Pep Solar.

PEP solar has been amazing to work with from the top executives to the workers on our roof! We build a nearly 16 kWh system that is running beautifully. We are heading into town ur first full summer producing more energy than last year! Yes there were a few issues there always are but it’s how PEP solar handles those issues. The staff is amazing treating us like we were there only customer, more like family. We couldn’t be happier. Yes solar is expensive but we are so happy this is the best investment we’ve made!!

I'll give PEP Solar 5 stars. I'm sure most of their jobs go smoother than mine, but no other company puts solar panels on a North roof superstructure framework that I could find, since the South roof didn't have that much exposed square footage potential due to architectural features, and other special circumstances. There were some ins and outs, but the highly skilled guys at PEP turned every corner with goodwill, and in the end brought in the results hoped for in the original proposal put together by Dallas S. Thanks to the always ready to discuss the issues Mike G., and Sean, and good work Diane, Mike A. and crew.

PEP did a fantastic job. Zach and Dale made me promise I would not advertise twelve days from sales pitch to installation and connected to the grid. Clearly several factors worked in our favor: 1) quick 24-hour response from our HOA; 2) cancellation of an install so we could slip into an unexpected slot on the schedule; 3) Encore allowing the system to be connected to the grid; and 4) a good credit rating.

Sales staff and the PEP engineer explained everything to my satisfaction. I'm an electrical engineer and asked more in-depth questions than what the PEP team typically encounters. I had also done independent research on hours of sunlight per day in my location and efficiency that should be realized from the system. The predictions from PEP are turning out to be accurate.

We actually worked some of the final signatures from a cruise ship in the Caribbean. Technology is great! Bethany Carreiro deserves praise as we were texting to redirect docusign emails to me in the Caribbean. She was consistently courteous, attentive, and professional.

The install team showed up at the appointed time and with all necessary materials. I believe there were actually six installers and they worked quickly and efficiently while protecting our home from any damage. Two electricians make quick work of installing the inverter and getting the solar system connected to the grid. Everything was explained thoroughly. Everyone cleaned up all trash and carried it away.

I would strongly recommend PEP to anyone considering installing a solar system. PEP is much more than a business. PEP quickly becomes family.

Pep solar originally installed our system 12 years ago and we just increase the size from 7 kilowatt to 14 kilowatt. Our electric bills are now $41 in the summer months. Love our solar. PEP Solar has a really good team and friendly and answered all my questions. It was a great experience even the second time.

I would recommend PEP Solar 100%. When other companies didn't want to get involved in our build process PEP Solar stepped right in and got the job done. We wanted the pre-installation work done as our house was being built. We didn't want conduit running down the outside walls of a brand new house. PEP Solar did all the pre-installation work right along side the other contractors and then came back to install the panels once the roof was finished. All the wiring for the solar was installed in the walls and out of sight. Give them a call, you won't be disappointed.

Went with Pep Solar for a larger energy project for my home. They took care of everything. Even offered me a 1.5% loan (wow) for my project. The fact that they also keep monitoring the system to check for issues - and navigated and project managed the whole process was awesome. They come very highly recommended from me!

TX Pep Solar team was phenomenal to work with. From the explanation of the science and logic behind the product, to financial savings, to the financing, PEP made it a very easy and “no-brainer” decision for us. Installation was a breeze and our system was up and running within no time. Definitely will be sharing the benefits of solar with our friends and family and 100% referring them!

My solar system was purchased and installed by a competitor of PEP Solar. The original vendor of our solar system jerked us around for more than 7 months when trying to get them to remove and reinstall our system to allow us to repair our roof due to issues unrelated to the solar installation. The original installer finally responded with a quote that was extremely high. I approached numerous solar companies trying to get assistance and finally found PEP Solar. Not only did PEP Solar respond immediately but their quote was half of all competing bids.

During my search for help I checked with the BBB and Registrar of Contractors and discovered PEP Solar has been in business for years and has a great track record.

if I could give PEP Solar 10 Stars I would. First off, since they did not sell or install the system they insisted I notify the original company to let them know the removal and reinstallation would be completed by PEP Solar. They then worked with our roofer to ensure we had our solar system removed and reinstalled on dates as promised. Their team was professional and wasted no time in completing their work. I doubt I'll need more work on my solar system but if I do I will NOT be using the original company who designed and installed it but I WILL use PEP Solar if the need arises. Bottom line, if you're planning on installing a solar system give these guys a shot.

Great company with fantastic results that saves me a significant amount of money monthly to what my precious electric bills were and I also produce extra energy and give back to the grid too with net metering and get some credits and money back. Solar panels help the environment by reducing reliance on fossil fuels, coal, and nuclear energy. I’m impressed with PEP since a few years ago I also received interest free financing and an even bigger federal tax credit. I do not have to feel as guilty using electricity especially in the hot summer months like I used to. It is too bad that newer customers have to pay a solar fee to the utilities now which truly discourages people from using this wonderful source of free and natural energy from our sun. PEP has also been efficient and effective to come and help fix any problems that I had as well when my car accidentally hit one the electrical casings outside my house which knocked down my solar production. What a difference in my electric bill! I highly recommend PEP for their experience, knowledge, and performance.

PEP uses their own crew and they are very efficient and helpful and know what they are doing. They also supply excellent solar equipment. My panels are working great.

We were very pleased with PEP Solar agreeing to remove and replace our solar panels, so we could replace our shingled roof, as the original installer couldn't get to the job for at least 5 more months. The crew showed up on time and were very professional. It was obvious from the time they showed up that they knew their work. They were familiar with the process to disconnect the breakers and inverters prior to the work and took care to store the panels properly for re-installation. If we had any questions, they took the time to answer them without hesitation. They worked together as a team both on the removal and the install. We would recommend them highly to anyone in need of solar work.

Great personal attention and service provided by representatives during the installation process. Looking forward to working with the group for all my solar needs.

Would definitely recommend PEP Solar for solar needs.

PEP Solar is THE company! I'd researched for 6 months, called PEP Solar, spoke with Dallas and that was it for me. Dallas explained everything, thoroughly. Once we signed, Mike and his crew; Jason, Doug, and Matt arrived on scheduled day, promptly on time, and once panels were installed, they cleaned up. This entire crew, company, including Diane in the office, represent outstanding knowledge, professionalism, and courtesy. Their working relationships with Maricopa county, and APS is absolutely remarkable. From start-to-finish, only 2 months. Added plus, we own our panels.
Thank you ALL!!!! What a super experience, God Bless each and every one of you❣ And as a military veteran family, we appreciate your support so much!

The sales person was very nice . The office people were not great - less than responsive and communication was not their strong suite. There was apparently some kind of issue with the shipment of equipment and we had to call multiple times for updates. Once the equipment finally arrived, the installation people installed the equipment. Pep solar's sub electrician was wonderful.

The sales person sold us a solar powered mini-split, advising us that it would cool our RV garage so cold we'd need jackets in there. After months of different stories/explainations and fights and very rude treatment by the owner (mother and son) for the system's poor performance, the owners eventually agreed to take back the minisplit. The workers that removed the equipment did a poor job repairing the hole in the wall where the minisplit used to be.
Overall, i would not recommend this company - overall poor communication and they do not respond well if things do not run smoothly.
One last thing - they supposedly turned in paperwork for some kind of rebate for us, then gave us a continued runaround and we never did get the rebate. :(

I will start by saying that my Pep Solar system has saved my wife and I thousands of dollars since installed 8 years ago. For that Pep should get 5 Stars. However, there are unresolved issues that don't allow me to give a 5 Star review.

The first and most important issue is the device that is supposed to allow me to monitor my solar panels. It doesn't work and we are flying blind, so to speak, because we have no way to monitor our panel production. I was told by Bonnie of Pep Solar that the company that made the monitor, 'Mage Solar' either doesn't exist anymore, or that no one backs the warranty for this component (I'm a little confused as to what the issue is). She said, via her son, that they could replace this monitor, but that it would also require replacing a component on each of the panels... And that I would need a budget of about $8000+ to address this issue. (REALLY?! What good is the so-called warranty that you provided me?)

So I'm sort of stuck. I believe that I have a 30 warranty for this entire system... But Pep Solar tells me that there is nothing they can do for me since 'Mage' is, (I guess), gone. This is very discouraging. Why should we have to fork out $8000+ on what is supposed to be a fully warrantied system?

Besides that HUGE issue, I won't go into ALL of the problems that we encountered getting the system operational. It was a three week nightmare to say the least... But I digress....

So I give 4 stars because my electric bills are low. In fact, there was about two years where my bill could have been lower... But half of the system, as it turned out, was not working due to a poorly installed cable splice that left us without production. It took APS and Bonnie and me to figure out the issue. When the techs arrived they thought they'd have to check each panel. I encouraged them to check the two 'cable runs' first... at the junction box. I have an electrical background, and it seemed to obvious place to start since our estimated production was about 50% off. Sure enough, that's where the problem was. Poor workmanship by the lead installer, Jeff, caused that issue... according to the guys that fixed it (I was told that Jeff was no longer with the company). In fact, during the three weeks it took to install the system, he left the 'Mage' component that is no longer working laying on the ground in front of my house. I found it after it had been laying there a few days.

I could expand SOOOOO MUCH further... But I won't. Let's just say I'm glad for future customers that I was told that you have technicians that take more pride in their work now.

Suffice to say, our experience with Pep Solar left us with:
1) A system that is saving us significant money... YAY! ?
2) A system that we have no way to monitor ?
3) A warranty that can't be applied because we can't see what's happening as far as production?
4) An estimate of $8000+ to remedy the monitoring concerns ?

I wish I could give Pep Solar 5 Stars... But I've basically been told that they can't help me, despite the warranty... and that really stinks. Shawn, or whoever responds to this, how about digging a little deeper to remedy this issue. You are a big, long standing solar company. And I have been fair, in fact generous in this overall assessment of my experience with Pep Solar. I've even given you 4 out of 5 Stars despite the issues. How about using your influence to make us whole on this warranty concern so that we can once again monitor our panels?

Sincerely

Milan Babyar

A wonderful company. PEP Solar has saved us over $1000 in the last year. I recently spoke to one of the owners, very well informed fellow, with an eye to the future. He understands the potential for renewable resources in AZ. Vs the archaic non-renewable that we selfishly hang on to. Solar,wind,desalination etc. is the future. PEP Solar and SRP were both very punctual and efficient while catering to my family's busy schedules. It is easier than you would of thought it would be. So don't procrastinate call PEP Solar NOW.

Having known some of the staff at PEP Solar for more than 20 yrs. I can vouch for their character, integrity and commitment to service. PEP Solar is firmly committed to helping their customers reduce their carbon footprint while lowering the cost of their energy bill. PEP Solar is also Tesla certified and ready to service your energy needs today.

I would recommend PEP Solar to anyone who is interested in getting solar panels or needs to have their existing panels taken off or put back on due to a roof problem. They are easy to get in touch with and will be there when they are scheduled. Employees are friendly and willing to work with you.

I have lived in Casa Grande for 6 years. After moving I had contacted PEP SOLAR to first provide me information and then an estimate to put solar on my home. I had checked with 5 different companies. From the estimate to early reviews I selected PEP SOLA . They were great to work with. They took care of everything from applying for all permits, arranging financing, and they work with my electric service to get connected to the grid.
I have continued to use them for updates to my system, warranty work and general maintenanc .
They have been extremely reliable . When I have called for maintenance they are responsive usually the next day. They do what they say and are on the job when they say they will be at my home. They even monitor my syste . When they have seen a problem they notify me their finding and are at my home to check the system and fix if require . They have continued for the last five years to provide the services I needed, they continued to give me more then fair pricing when I have asked to upgrad . All the employees Sean who provides me updates and prices, Diane who is the middle person who is my main contact. She is always there to help and Mike installer and maintenance. They are the most professional people I have had the pleasure of working with. Lastly you can always talk to the owner of the company Bonnie. She is also available at anytime to answer questions and work with you. All of the above is why I rated them with a five. They earned it. Doug Humphrey

My panels were installed back in 2009 by a different installer than Pep, the panels were from an internationally known maker.
They stopped working a few years ago so I was recommended a solar expert to investigate & we contacted the maker.
The original installer had gone out of business.
We were asked countless times for different info & tons of photo's from the maker. Mr EXPERT was up there for many hours & many trips.
It cost me quite a bit of $$$ & finally Mr.Expert said you are wasting your money & I'm wasting my time. It is obvious the manufacturer is not willing to be professional to help despite the fact you are under warranty, they are giving you the run around

Fast forward to last week, I was referred to Sean & Bonnie Katz who I had met unfortunately after my system had been purchased .
They were recommended to come & investigate the issue which is a service they now offer given the amount of people like my self who are left high & dry as shady & fly by nighter's went out of business.

Initially I was not to pleased with the charge to come take a look given I had almost spent $1,000.00 on Mr. Expert (NOT their fault).

2 Tech's arrived, were up on the roof for about 40 mins & came back down to report & show me photo's of the wires a rat had gobbled on putting out the whole system. Within a short time they had the system fully functional again.

Needless to say I was more than happy with the charge given that I was told by Mr.Expert I needed a new system.

There is a saying that when you buy cheap you cry every day, when you buy quality you only cry once.

I didn't cry at all using the team at Pep Solar.

They have been in service since the eighties, 100% recommendation from me.

I searched solar companies for a few months, before making a decision, and had proposals from several of them. I found Cory to be knowledgeable and honest without the typical high pressure sales I felt from others. I worked for Carrier in my last career and understand A/C, energy and load-shedding equipment and had several questions along the way. Cory & Sean addresses all my questions to my satisfaction.

I selected PEP solar to install the solar system (8.4kW) and found them to be upfront, honest and forthright. The approval process from City, HOA, APS, etc took longer than I expected (approx. 2 months), but I understand the backlog & type of people assigned to these tasks. PEP handled all the approvals, supplying architectural drawings and product sheets to all the interested parties for approval.

The installation crew was great. I live on a golf course and was concerned about the monsoon winds rushing up the fairway and ripping the panels off the roof. The winds are so strong they have blown my patio furniture (heavy pieces) into the pool on occasion. Mike, the crew manager assured me they mount the rails every 4' vs 6' like other installers. The panels have been installed now for nearly 4 weeks and it seems to have sustained the last two monsoon rains & wind.

The final approval and notice that the system can be turned on comes after APS resets the meters which can take another two weeks or so. Mike shortened that time by taking a photo of the meters and electrical system and posted it to APS. I had final turn-on approval in a few days.

I might also add, they have several payment plans & financing arrangements. I opted for buying the system in cash, but took a loan from Green Sky for the amount equal to the Federal & State rebates. This is a great loan that carries NO interest for 18 months. I have time to claim the deductions next April and payoff the loan within the 18 month period with no interest due. A sweet deal! My accountant also tells me I can carry over any unused deduction from solar installation if I don't use it all this year.

Thanks PEP Solar Team: Cory, Sean, Mike & Bri for making my decision easy, the process painless, the quality system affordable and the ongoing support. My system was turned on Aug 4. In the past two weeks (less than 2 actually), My system has produced 675.06kW. At this rate of power production, my return on investment may be a lot shorter than I originally thought. Cheers!

It was a little bit of a rocky start due to rate changes and switching from one brand of solar panels to another. But that was something completely outside of their control they found me the best panels which even turned out to be so efficient that I needed fewer panels to get the energy generation that I needed to have. They stuck with me until the job was done and I was up and running Ed even came back later to let me know when some of the panels work properly reporting generation a few months later. They're a local company and they do great work!

I have got to say that the folks at PEP went above and beyond in helping us become more energy efficient! We had several obstacles in our path to get the installation done before the APS rebate was lowered. They were able to get us the extension and when we were going out of town the owner of the company came and met with the inspectors, APS, you name it. The sales folks, the engineer, and the installation guys were great; they answered all of our questions through the entire process. If you want solar these are the folks to see!!

We purchased a solar system from pep solar, and it is just great. they just made it really easy and their folks are really nice. our solar came out great and we are so glad we went with this company. what a big difference in the quality. thank you guys we love it. go with pep solar everyone, this company delivers on their promises.

PEP Solar is exceptional. This team has unrivaled knowledge, and a level of care and quality that you just can't find all in one place anywhere else.

It's no surprise that they have been in business since the 70s! Thanks PEP!

We needed to have our solar panels removed and replaced so a new roof could be installed. Found PEPsolar and boy are we glad we did. They were on the job at exactly the time needed and left a clean, professional site. I would recommend them highly! Give them a call first!
Dan Hern

I have had a phenomenal experience with this company. They are very attentive to their customers.

After buying the Cadillac of all solar systems, it started failing 4 years deep in the 25 yr warranty. And now the partially functioning system is obsolete meaning they can't get parts for it anymore. The power manager or brain doesn't work as well as many other individual micro inverters that manage each panel. It's obvious they used inferior products and don't stand behind them. So, all I'm out is the last of my savings and they can still claim oldest solar installer in AZ. Horrible experience and hope it helps others in their decision.

Holy mackerel!!! Stop the presses and shut the door! I just received my corrected APS bill, since the installation and authorization to operate my Photovoltaic power system, installed by PEP Solar in late June. Briefly, there are two meters installed and monitored by APS. The first is a consumption meter and the second is a production meter. Following the authorization to connect in late June, my first bill was in excess of $142. When I called APS to get an explanation they stated that this was an estimate of consumption based upon usage from the previous billing cycle. Since the estimate was based upon the previous month PRIOR TO installation I presumed that the bill would “correct itself” the following month. The August bill was north of $194. Again, when I called APS I was informed that the meter was not consumption meter was NOT transmitting actual usage and they once again pointed to the “estimate of consumption”. But until it is corrected pay the stated amount.

September was again over $192. This was extraordinary. As a seasonal (winter) resident of Surprise, I was chagrined to see my electrical consumption was so high. Admittedly, I had made several trips back during the summer but these were measured in days. My electrical bills, translated to consumption were well above my expectations especially as in addition to the installation of a photovoltaic system, (something that I had always wanted to do) I had undertaken major investments in the installation of open celled insulation and smart home features. Those are stories for another time.

Back to the beginning. My corrected electric bill from APS is (wait for it); $-394.00. I called APS to confirm that I was not misinterpreting the – in front of the statement and they confirmed that I had a credit on my account.

As mentioned, like many consumers I had read about the advances in solar panel technology over the years. However, as a resident of the Pacific Northwest, residing amidst tall fir trees the dream of installing and using a solar system for my home was an akin to looking for Sasquatch. When we purchased our home in the Valley in June of 2018, the concept of began to potentially become a reality. I solicited bids from seven different vendors, including the big box vendor in our favorite store from the northwest. The big box store with friendly employees attired in orange aprons. The big name solar company specializing in leasing installations, who is focused on cars and batteries, and three independent installers including PEP Solar.

The presentations were all good. However, the demonstrated knowledge of Sean, regarding concepts, equipment, system design and configuration was outstanding. A major part any major investment of this type is the establishment of trust. Trust that the person presenting the information to you is knowledgeable and that the equipment that they are going to install is the most appropriate and will perform as described. Note, I am not saying the cheapest, that’s for government bidding. I was focused on reliability and durability.

The second half of the process is of equal importance. That is the installation crew. Although I have only observed PEP Solar crew, I had spoken with my neighbors who had solar photovoltaic systems installed and read several other articles and was completely impressed by their competence and professionalism. From the Project Manager Sean Gaddis, to the Project Foreman, Michael Andrede, I felt that they had my best interests in mind. They responded to my many questions with patience and honesty and were able to provide operational insight as to what to expect from my new system.

Thank you again and kudos to the entire PEP Solar team

Ormond Ormsby
Surprise, AZ

PEP Solar is great to work with. They are prompt, courteous, respectful, efficient and clean in their solar installations. It has been a tremendous experience with a company having such a long, outstanding track-record!

These guys did a great job installing my solar, always showed up on time, if not early, and answered all my weird questions.
They even installed the system slightly outside their current preferred way at my request so that I was able to monitor my own usage with my home automation system and adjust my usage based on my current energy production.

We have had our system for almost two years now. We are very satisfied with our system and love PEP Solar. Their staff and customer service are excellent. Highly recommend them to everyone who asks!

The owners and employees of PEP Solar were/are professional, responsive and wonderful to work with. They did a great job and continue to answer any questions that I have. I have no problem giving a 5 star rating.

These guys know what they are doing. Mike put forth great effort to get everything done during a difficult covid time. I love my Tesla power wall batteries. There is no one better in Phoenix than PEP.

Pep Solar is the only solar company we could find that did not use high pressure sales tactics, truly knows the product, and only sells the BEST panels and smartest system on the market. Every step of the process was 100% quality.

We are so glad that we went with PEP Solar. We talked with several other providers; one was completely unprepared and wasted our time. Not so with PEP.

Background:

We purchased the house in Dec 2011 and moved in Jan 2012. The house was built in 1992 and most of the dual pane windows had leaked and all had the typical bronze aluminum frames and were difficult to slide open. The AC was original, 20 years old, and the fan motor was leaking; multiple recommendations were to replace rather than repair. We had a lot of noise from the air handler inside the house. Whenever the AC or gas furnace kicked on, we had to turn up the TV. We couldn't live with this noise. These were all known issues when purchasing the house and we budgeted for repairs.

Having solar was only a wish list item at the time of the house purchase; we didn't know what a system would cost, maintenance required, whether to buy or lease, warranties, etc. PEP patiently answered our questions and we eventually decided to purchase rather than lease.

One of the unique products PEP offers is an AC (heat pump) with solar assist by Sedna Aire. This sealed the deal. Yes, this is an expensive AC system but with the tax rebate, it was a reasonable additional cost over what a similar two-stage AC unit would have cost. Due to the efficiency of the AC, the size of the PV array could be reduced and still meet our energy saving goals.

From signed contract to commissioning was 1 month, outstanding!

We really like the features of the AC. When the air handler turns on, it slowly ramps up the speed; no sudden off-to-on transition. Most of the time it runs at half speed, providing pleasant air movement with minimal noise. The compressor (outdoor unit) is also very quiet compared to the old unit. It is located at a corner of the house where we have a covered patio. When out on the patio, the neighbors AC makes more noise than ours.

PEP was able to accurately factor in all of our planned improvements (AC replacement, new windows, LED bulbs) to design a 5 KW system that has met our electricity needs for the past year. The total APS payments for the 12 months since going solar was $340. I'm guessing this is close to what the summertime per-month cost would have been! This includes our heating cost as well; gas bill for hot water and range is less than $20 per month. We couldn't be more pleased.

I just purchased a home in Peoria which already had solar panels. I called this company to ask about upgrades and purchasing additional panels. I was told I have to pay between $400 and $800 just for them to come out! The guy was nice about it but that’s nonsense lol

PEP Solar stands behind their work. They respond quickly to questions and go out of their way to make their customers happy. They are a warm, friendly, cheerful group and it is a pleasure to deal with them.

Very professional. They made every commitment on time and always kept me informed as to how things were progressing with permits, drawings/layout and installation...much better than my previous two installations experiences with Tesla/Solar City on my rental properties.
Thank You PEP SOLAR
Jeff

Everyone really seems to love their job. Communication between myself and the company was exceptional. You can really tell the difference between a family owned company and the other ones. Everyone from the kid Dallas that sold it, Tim and Mike and the polite workers on the roof, to a ceo that loves the business. Very happy boy.

I am a repeat customer. I had solar panels installed in 2017 and love them. Great communication and no pressure sales. Added an A/C unit and love it. I can heat/cool my room without having to heat/ cool the whole house.

Although I did not utilize this company - they office person was awesome. I called in to see about an inspection that I need to have done for a home that I am purchasing. The person that I spoke to was so helpful she was able to help me figure put who and when it was installed - the current owner has not been able to tell me that. It was super helpful and I would recommend these people to anyone

The project does what I was told it would do.
The installation crew was professional, they knew what to do and how to do it. When they were finished it is a very neat and clean instillation.

The owners are extremely rude and one of their Sales agent tricked me into appointment offering a Lowe's gift card of making an appointment and later they cheated and even though the owners knew it , they behaved like as though I am taking an advantage . Very fishy

Customer service was above and beyond for someone who was not even their customer. Diane researched my system and helped me get solutions i had been looking for years for. Thanks!

Quality Company.
I totally believe the bad reviews ( and lies ) were written my competitive solar company sales / employees

Clean and detailed professionals that installed my equipment, always stayed in contact with me through the whole process

Pepsolar was fast and efficient, very courteous and ready to help

This is a great company. They stand by their work. Good people. Great to work with.

Great company!

Service was great! The people were very informative walked me through process.

Had to redo my solar array THREE times...customer service is horrendous.

It was cool

I wanted to install solar at my new home and one name that kept popping up was PEP Solar. They worked diligently with my general contractor. We had many setbacks to navigate through. Even when there was a problem with local electric company, Sean, Bonnie and team continued helping us and fixed the issue. The electric company elevated them to Preferred Installer status when they saw their work. Very friendly and professional workers. Bottom line they treated my house as it was their own and they made sure I was kept informed throughout the entire process. Thank you Sean, Bonnie and the Pep Solar.