Best Heating System Repair in Phoenix AZ

PEP Solar stands behind their work. They respond quickly to questions and go out of their way to make their customers happy. They are a warm, friendly, cheerful group and it is a pleasure to deal with them.

Inquired online for a quote for off grid solar for a property I own 3.5 hours away. The day before they emailed me and I responded can we reschedule?there will be snow in that area I’m saying this because of the owner may not have a vehicle equipped to go back to my property in the snow and mud. They called me to confirm I said there is suppose to be snow in that area. I do not know if the owner (Eugene) will have an issue with the mud and snow and this is rocky hilly terrain. I was thinking of rescheduling. The appointment setter said “he’s got a truck 4 wheel drive it’s no problem he likes different projects like yours” (referring to my organic poultry and swine operation) she follows up With a statement I will get in contact with him and make sure. Never heard back from her leaving me to think ok he had no problem with the conditions.

I head to the site visit at the discussed meeting location I call the front desk to let them know I am running 10 mins late they give me Eugenes number. I call Eugene and leave a voicemail saying I will be 10 mins late. No response I text him again saying there is a accident on the interstate and it was making me run late. No response. I waited at the location for roughly 45 minutes.

I then call back to the front desk and she transfers me to a sales manager who says “they were suppose to give you a call back and it fell through the cracks I have handled it I apologize there was some confusion about the site visit” he proceeded to say we could do the quote at a more convienant location that was easier for me. I declined and asked for the quote over the phone. Eugene never responded with a courteous call or anything. If they can not even communicate properly on a site visit I would not use them on any project. Communication was at a minimum with my experience. I personally will not be using this company.

Mr.Jones response to Owner: 3/19/22

Attached are the pictures with a time stamp and date. Your Receptionist was the one who gave me the number for Eugene. If the number is wrong I would suggest you have a meeting on how to communicate internally for staff to have/provide the most up to date contact information for potential customers.

Since I cleared up your lying/mistaken about communication attempts statement.

What is your next excuse for your companies incompetence on this matter?

I was looking for a company that could install solar system where I would own it and the project was done from supplying equipment to permits to installation and start up with one price on time and great service and very professional