Best Heating Repair in Phoenix AZ

I had such a great experience with Hero Home Services! From setting my appointment with Janette ( the day after Christmas) . They arrived early and took the time to help me call the insurance company when I wasn't sure how to handle the situation I was in. Albert was AMAZING! He helped diagnose the problem, gave me great advice on how to get my repairs fixed and what steps I needed to take to get the help I need. Chris was quick to arrive with the camera for the sewer line and they were able to identify where the issue is. I cannot say enough good things about how much they helped me formulate a plan and set my anxious mind at ease. They have great work ethic and are VERY transparent about pricing which is very important to me. I Highly recommend them. They genuinely care and want to help. Awesome customer service!

This is my preferred vendor for repairs that involve plumbing of any kind. They are consistently transparent about the problem and how to repair. The repairs last and don't kill the bank. The technicians are always willing to answer my questions or explain the problem to me so I understand it. The technicians are always on time as scheduled.

I called Mr Rooter for a shower cartridge repair and a ball valve to turn the water to the home off. The bill was $1,268. I was needing to meet a deadline for the repair for an escrow closing. They had me over the barrel. I did the work and then because I really felt like I had been overcharged I checked with a few other licensed bonded and insured plumbers. Mr Rooter charged me 40 to 50% more than the other plumbers charged. They were unresponsive about any adjustment.